# Page 55 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 55 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 55 - Reviews of Pipedrive ## Showing most helpful reviews Showing 1351-1375 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ST Stephen T. President Management Consulting Used the software for: 1-2 years ### "A Multi-Purpose CRM Winner" May 18, 2018 4.0 Great app. Pros Easy to use yet more than enough features Nice UI Very workable sales process Works well with Google Calendar Very adaptable for a coaching business Cons Does not allow you to have auto follow up after the completion of a single task if other tasks are outstanding. Review Source VR Verified Reviewer Chief Operations Officer Computer Software Used the software for: Less than 6 months ### "Kanban Style Approach to Sales CRM" February 20, 2019 5.0 Pros The familiarity with kanban makes this method of CRM ideal. You move prospects along based on the sales stage. It's very easy to see where we're at with it. It also has most of the other features of CRM and is ideal for none-bloated organisations. Cons I think if we got really busy, there is the risk some stuff may not appear on the page so stages with a wider column may be nice to have. Review Source TD Tami D. Personal Assistant & Social Media Marketing Entertainment Used the software for: 2+ years ### "A pretty decent CRM" April 16, 2019 4.0 Overall, this was a great software to keep track of my clients from point of contact, to conclusion of sale, to setting them up for a followup call in the future. Pros I liked the ease of functionality, and the ability to share items so easily. Makes keeping track of your own clients super easy, as well as passing them on to others, but still having a hand in on what the final outcome is. Cons That people can remove you from your client, if not shared properly. You really have to pay attention while using this software to eliminate mistakes. Review Source PH Patrick H. Used the software for: ### "Efficient visual representation of sales; simplicity can be limiting" February 14, 2017 4.0 PROS Pipedrive's strength lies in the efficiency of communicating multiple levels of sales information in one simple screen. The main Deals screen shows deal boxes with names and dollar values, and the placement indicates how far along the pipeline each is. For managers, this feature is incredibly useful for evaluating the strength of each salesperson's pipeline. Pipedrive creates a high degree of urgency since deals "spoil" after prolonged inactivity. It is extremely easy to quickly visualize the value of your pipeline and forecast when sales can be won. CONS Some utility is functioned in order to make the software easier to use. For example, the more active deals you have, and the more steps in the pipeline there are, the harder it is to see the overall picture. If you have more than three deals with minimal title/description info, they are pushed off-screen and it instantly defeats some of the efficiency that makes Pipedrive worth using. Also, when deals are won, they leave the pipeline, so it becomes very hard to track recurring business or fluctuating sales from the same customer. While you can record very detailed notes in each deal's profile, the information is presented in chronological-list form. This may create a need for another program or database to save data-oriented details about your client. If your industry has a long-term sales cycle with many prospective clients and fluctuating repeat business, Pipedrive will not be the only platform you use for CRM. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: Less than 6 months ### "small business: get Pipedrive!" January 14, 2019 5.0 Pros Pipedrive is almost an obligation for anyone who needs CRM in a small business, since its price is fully accessible. With Pipedrive you can manage your sales and equipment easily, since it is able to integrate with a lot of products Cons What is not good about Pipedrive is that there is no desktop version. At the same time, it would be good if more and better reports could be generated Review Source TC Tyler C. Owner Telecommunications Used the software for: 1-2 years ### "Good CRM" September 18, 2020 4.0 overall it's a good crm. Pros it's a great visual of your pipeline. we love the layout. Cons it has some limitations and bugs that would seem simple to resolve. i've been waiting for over 6 months for the engineering department to resolve a bug that pipedrive has regarding zapier. Review Source VR Verified Reviewer Director of Marketing Computer Software Used the software for: Less than 6 months ### "Nothing too exciting or worthwhile " October 3, 2022 5.0 it was ok, nothing exciting Pros Easy to use and export information out of the CRM Cons Limited features and functionality with this CRM Review Source Response from Pipedrive March 9, 2023 Hi there, Thank you very much for your feedback! :D If you need any help, please reach out to our Support Team. They will be happy to help! VR Verified Reviewer Analista Used the software for: Less than 6 months ### "Pipedrive is the ideal CRM to take your sales to another level." March 21, 2018 5.0 I can trace my goals as far as sales are concerned, it is as easy as efficient. It has been a great help to me. Pros This CRM exceeded all my expectations. It is very efficient, its quality is very good. Besides that I can synchronize my emails and organize my sales easily. Cons I do not like very much its interface is very rigid and it makes you bored for a moment but its quality and efficiency makes it worthwhile. Review Source MB Marco B. Video Producer Motion Pictures and Film Used the software for: 2+ years ### "The tool I needed" November 16, 2016 5.0 It has been a long time since I needed a tool such as Pipedrive! Now I can organize my commercial work with simplicity and efficiency! Big, big, BIG fan!!! Pros Everything relevant to a project or a contact is manageable from within the interface! No need for outside apps or websites! Cons You should consider adding basic project management features! Review Source GS Guido S. CEO Information Technology and Services Used the software for: 1-2 years ### "Startup friendly" March 3, 2017 4.0 As a startup you don't like to waste money to old fashioned and complex sales tools. Begin part of the YES!Delft incubator we had the opportunity to work with Pipedrive for free for one year. There was no doubt after that period to buy this great software tool. It's so easy to use and it almost forces you to work with concrete actions and follow ups. There are many features, API's with other tools and it's easy to personalize it. hopefully we'll be able to use the gold version and integrate it with outlook, but we bootstrap a bit more, so our current version already so nice. Thx Pipedrive Review Source JP Justin P. President Market Research Used the software for: 6-12 months ### "Simple, effective, great for teams." November 25, 2016 5.0 We tried about 10 different solutions before demoing Pipedrive, this was the clear winner. It eliminates the extra steps and irrelevant information tools like Hubspot and Cloze require and lets us focus on the only important thing in sales, closing. It gives us transparent status into what everyone is doing and clearly shows if we have are behind in certain stages of the pipeline so we can make corrective efforts before it becomes a problem. Pros Simplicity and great dashboard. Cons Doesn't integrate with our phone system yet. Review Source BO Bonnie O. Executive Assistant Used the software for: Less than 6 months ### "Nice little CRM - gives you an overview of your business at a glance. Jump right in and use it!" March 13, 2018 4.0 Pros Super easy to use - no extensive training required. Doesn't use a virtual phone number. Has a phone app for when you're on the run. Customizable. Tons of filters to look at your business in different ways. Tiered plans. No contract commitments. Integration apps available. Not "over functional" - straight and to the point. Cons I wish there were a few more options built in (automating tasks) rather than relying on an integration app to handle it. But then again, the price would probably go up and the price was one of the things that attracted us. I'd love to see "templates" to help set up according to business types. I'm in real estate so our pipelines are a little different from sales. Would love to see how someone else who's in real estate has their PD configured. Also, not even sure if PD can handle drip campaigns. Would like built-in, customizable templates. (They might have this and I'm just missing it... We're still in set-up mode) Review Source JA Julia A. Senior Account Executive Computer Software Used the software for: 6-12 months ### "Used Pipedrive in our early startup days and it was perfect" November 10, 2021 3.0 Pros Inexpensive and easy to get going! Also, great customer service. Cons Ended up needing more flexibility and moved to a more expensive and complex option. Review Source Chinkit M. BDM Information Technology and Services Used the software for: Less than 6 months ### "Limited functionality and features " September 21, 2019 3.0 We have a very specific need of managing sales pipeline which it addresses almost. It also manages to do the account management quite nicely but certain improvements are surely needed. Pros \- dashboard gives a very good overview of the pipeline - Mobile application is much user-friendly. - Customization of reports Cons \- found it bit expensive - Web application can be more user-friendly - More useful Integrations can be added Review Source Mary J. B. Hospitality Used the software for: Less than 6 months ### "My sole CRM and Deal Tracking system" December 8, 2015 5.0 Fresh out of the box, PIPEDRIVE did all the heavy lifting for my new business. For me, its a full service CRM, DEAL and ACTIVITY TRACKING system. Keeps me focused, aware and accountable. Pros Immediately accessible. Customizable. Integrates with PandaDoc. One stop shopping: no need for additional software or apps to track my business. Cons Customizing column headers and data inside existing fields (IE DETAILS) could be easier. Its not intuitive for me....at all. Its tricky and difficult to get the columns to reflect my business terms. But I spend time with the online tutorials...they help. Would be great to be able to have a 1/2 hour free consultation ONE MONTH after starting to use PipeDrive. And then to be able to have more online sessions w/an actual person, for a fee, if needed. Thank you. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: I used a free trial ### "Pipedrive is awesome for my Digital Marketing Agency!" December 20, 2018 5.0 Pros I really love how the software is super easy to use and the customizability of it all. Everything is right where I need it and it's nice to have the proper work flow in front me. I love being able to see the potential revenue in the pipe too :) Cons There's not much I don't like about the software. It would be nice if I could do bulk emailing, but that's not a huge problem for me. Review Source JKM John Kenneth M. Process Specialist Financial Services Used the software for: 2+ years ### "Superb in Managing things" March 20, 2018 5.0 Pros Superb in Managing things. Specially for those who are doing a lot of task, this software is really a must. Review Source DC Donald C. Contract Carrier Sales Specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Pipedrive is the Best CRM" May 16, 2018 5.0 Pros Easy to use, intuitive, organized and a very clean interface. I have been using Pipedrive for over 3 years now and I can say there is no better universal management tool. I always know where my employees stand on ongoing deals and what the next step is! Cons Easy to duplicate organizations entered and the import tool doesn't always function as intended missing key fields or pieces of information. However you can easily spot these gaps and fill them in. Review Source VR Verified Reviewer Administrador Used the software for: 6-12 months ### "It is friendly, can be used well from the first time, without requiring a long induction" March 21, 2018 5.0 Pros You can adapt according to your needs: Contacts, Companies, Business, business status, -Embuds, - Reseller, Link projects to Businesses, -Administration of contact information, Schedule Activities such as billings, Collections, etc. Cons It is expensive, depending on the use of each user, a cost plan could be applied, since not everyone has the same responsibility in a business. Review Source JT Job T. Operations Associate manager Banking Used the software for: 2+ years ### "My review for pipedrive crm" October 22, 2019 5.0 Increase financial inclusion Pros Very effective in terms of delivery times Cons Improve features to synchronised very well Review Source CC Cody C. Customer Service Administrator Sports Used the software for: I used a free trial ### "A refreshingly simple UI, focused heavily on the sales pipeline" September 30, 2018 5.0 Pros I like PipeDrive’s minimalistic design – it’s refreshing and adds to the impression that it’s easy to pick-up which is something I need; shortlisting suitable CRMs for our team has been a daunting task enough and an intuitive and easy UI definitely scores points with me. Pipedrive is straightforward with less customization menus and options (it’s a positive for me). Some features I highlight: The Statistics tab with the live dashboard and filters rocks (team performance, summary of activities and value of deals). It avoids double bookings by adding existing appointments to the calendar When viewing a deal you can see at a glance any activities and timelines associated with it You can designate colours and symbols to visualize info Email templates and signatures. Email sync between email inbox and the Pipedrive CRM allowing you to access all emails related to a contact via the CRM entry. Cons The separation between leads and contacts is not seamless as it tends to turn a person associated with a deal into a new contact, whereas not every lead is a potential customer. There’s a way to add a field to the contact form for leads. It’s a reasonably priced CRM with a beautiful UI. I just need a CRM that would bring all aspects of the business under one umbrella; I find Pipedrive to focus brilliantly on the sales pipeline. Review Source KM Kevin M. Managing Director Hospitality Used the software for: 1-2 years ### "Ease of Use & Effective Time Mangement" July 18, 2018 5.0 A great product & tool that can interlink easily with other applications & workflows. Pros Using Pipedrive allows great key features, processes & standardise colletive formation of structure applied to effectively mangage all our sales activities. Its very effective for manageing remotely based sales team accross diferent geographical location. Cons Its always helpful if you have establised your own workflows, but the help team are there to assist you which is less of an issue. Review Source VR Verified Reviewer Managing Director Computer Software Used the software for: 6-12 months ### "Great, Simple Product for small Sales Teams" January 9, 2018 5.0 Pros Pipedrive was an excellent product for what we needed. We were a small sales team of less than 3, and the product was perfectly catered to allow for easy collaboration. Cons Like all CRMS I found that there was a crazy amount of customization available. I don't necessarily think that that is a bad thing, but for our simple needs it added a layer of options that weren't necessary Review Source Alessandro A. Founder Market Research Used the software for: Less than 6 months ### "Incredible UX. Best CRM for startups and small teams" October 21, 2016 5.0 I've studied the mani CRMs tool, Pipedrive was an easy choice. The user experience is incredible, very intuitive and a really powerfull tool to control our sales team and to make sure every member of the team is doing their work properly. Pros Incredible UX Lots of integration. Amazing e-mail integration Cons Price could be a little lower. The e-mail integration ins incredible but the value you have to pay for it is considerable Review Source KL Ken L. VP of business development Wholesale Used the software for: 1-2 years ### "Seals the cracks" February 11, 2019 5.0 The auto-schedule prompt keeps follow-up tasks out front, sealing the cracks next steps tend to fall into. Office staff are able to see updates on conversations quickly and effortlessly. Pros Pipedrive helps our team communicate real time to see status of any of our 2000+ wholesaler personnel. The template function saves time and we love the email archives attached to each person even when not sent thru pipedrive. A great tool; we love it. Cons Not being able to sort for all leads within a city. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.