# Page 56 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 56 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 56 - Reviews of Pipedrive ## Showing most helpful reviews Showing 1376-1400 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jordan B. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Product - Almost Has Everything I Need" September 26, 2016 4.0 PipeDrive is great. We're selling more than ever before. There was a bit of an adjustment for the first few weeks, but now we're flying. It's replaced 5 other pieces of software. It doesn't quite do everything I need it to -- some email features aren't present, and bulk-upadting/adding deals and activities doesn't always work the way I want it to. But the good news is that third party apps like Zapier and Google Sheets can integrate to fill in the gaps. You need to spend some extra time getting these things running, but once up they'll save hours every day. For the money, PipeDrive is absolutely worth it. Pros Activities help me tell my sales team exactly what to do every day. Cons I like to be able to bulk-add activities and bulk-send emails. This is a real pain right now, since I pull the deals out, add the info I want to a spreadsheet, then use the ID number to re-upload and update. Review Source CW Cody W. Sales Team Lead Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Pipedrive Rocks" December 20, 2017 5.0 Overall a great investment. The most reasonably priced CRM on the market - CRM is absolutely necessary for any successful business, I have tried many myself and Pipedrive is the best of them all. Pros \- Very easy to use, intuitive - Well presented, good visuals - Effective and custom metrics - Powerful integrations that allow it to run like a program 10x the cost Cons \- Speed - It is very slow to run, takes a little while to switch between deals and contacts - Integrations sometime require reboots Review Source VP Varun P. Marketing Computer Software Used the software for: 1-2 years ### "Okay, analytics are difficult" September 28, 2021 4.0 Pros Intuitive UX, good support, fairly straightforward setup Cons Analytics features and integrations are quite lacking relative to other softwares Review Source AB Anthony B. Portfolio Manager Financial Services Used the software for: Less than 6 months ### "Great organization and pipeline tool" March 5, 2020 5.0 Overall this is a great management tool. Prior to this I used another software that was terribly frustrating to use, but Pipeline is a great product and our team uses it daily to track deals and their progress. Pros What I like the most about this software the most is the intuitiveness and ease of use. Everything flows through easily and you can track a deal from inception to completion with ease. Cons What I did not like as much about this software is that there were certain categories or fields that you could not collapse or remove. I would have liked a completely customize-able pipeline. Switched from [Redtail CRM](https://www.capterra.com/p/121349/RedTail-CRM/) Redtail was awful. Review Source SW Stacey W. Consultant Public Relations and Communications Used the software for: 6-12 months ### "A great CRM for any size team" May 22, 2019 4.0 Pros I’ve been using Pipedrive for several years. The CRM has gotten better over time. As a consultant I’ve tried others but always return to Pipedrive. I also use CRMs that my clients choose but Pipedrive's interface is simple and I always know where I am in the sales funnel. Everything is streamlined even when I’m using the mobile app. Cons I don’t like the way it sets up filters but it’s a minor inconvenience. Review Source JR Josep R. Director Computer Hardware Used the software for: 1-2 years ### "PUNT INFORMATIC: Happy to choose Pipedrive !! " November 16, 2016 5.0 At PUNT INFORMATIC we are tremendously pleased with our choice of Pipedirve as a tool for our commercial team. Having evaluated several CRMs, we loved Pipedrive for its simplicity of use and functionality. Tremendously intuitive and agile when it comes to working. After more than 1 year together, it is one of the best decisions that have been made in our company in terms of tools and has greatly facilitated the work of our commercial department. Pros The simplicity of use. Easy to configre and with several Stadistics Cons I don't like nwew price reules Review Source AR Aisha R. Client relationship Manager Marketing and Advertising Used the software for: 1-2 years ### "Easy to understand and plan your sales Leads activities" December 21, 2017 5.0 Pros Compared multiple CRM's and found Pipedrive to be most precise and easy to understand . Pipedrive team has created wonderful tutorials. Timely updates are shared via emails so that we do not miss out on latest features . Great tool to handle and plan your sales lead activities. Cons There isn't any specific thing that needs correction, it matches well with our process. However it is never too much, looking forward to more features on Pipedrive. Review Source TR Tracy R. Mortgage Administrator Financial Services Used the software for: 6-12 months ### "100% Recommend " March 8, 2019 5.0 Pros We are a mortgage company and pipedrive has just been fantastic allowing us to track deals and clients and allowing everyone in the company know what's going on at any given time. Simple to use and easy to update, set tasks and pass clients to other colleagues enabling them to work on clients cases at the same time. Cons We are very happy with pipedrive and so far have not come across anything negative. Review Source VR Verified Reviewer Business Owner Internet Used the software for: Less than 6 months ### "This has Replaced our existing CRM" September 29, 2020 5.0 this is now our "goto" software for prospecting and finding new clients. Pros pipedrive is so easy to set up and get on with straight away. We replaced another "well known" CRM with pipedrive and the cross over was seemless. Cons Its hard to find any negatives about pipedrive but we did have a few integration problems with a third party app. however this was quickly solved. Review Source Natalya T. Sales Executive Used the software for: Less than 6 months ### "Easy, Fluid and Intuitive!" March 7, 2018 5.0 Pros How easy it is to use! There are a lot of things that make PD fluid when using it. It populates the fields that you need with ease and fast too (obviously depending on your internet speeds, but the software isn't clunky) When creating leads you can set the genre, territory and address which populates on google maps too! You can search by territory, organisation, genre, name etc. Plenty of options when working in sales and you need your contacts tracked easily and quickly Cons If you add in bad data, you get out bad data! Pipedrive doesn't discriminate against what goes in, so make sure you enter clean data, it will tell you when there is a duplicate but it will still allow you to add it to the database. Review Source TR Tomi R. Owner Computer Software Used the software for: 1-2 years ### "Multipurpose tool for Sales, Marketing & Development" February 22, 2016 4.5 Pros The flexibility of Pipedrive has made us very happy. We don't just use Pipedrive as CRM tool for sales, but for managing our pipelines in Development and Marketing too. I'm also very happy with the support - fast satisfying answers or quick reactions to stuff that cannot be done yet. Cons As director level guy I'm always very interested about numbers and statistics. I would be grateful to see some more tools to build up custom reporting in the tool itself. At the moment we're taking out some numbers through the API and build up special reporting on our end, but some useful reports would be better to see in the statistics page. Review Source JM JOHN M. Chief Operating Officer Construction Used the software for: 1-2 years ### "Need to Organize your Sales Leads.. Pipedrive" June 14, 2019 5.0 Really helps organize and keeps tracks of your contacts and lead process. several times I didnt remember if and when I reached out to certain groups so without the software to organize it, I would have really made some mis steps in my sales calls. Pros When initially obtaining this software, the start up training and contact support was excellent, then was able to quickly understand and use all the features to organize my sales contacts and info Cons I wish the lower versions has a few more features than the upgraded versions (although I understand that more features, more cost) but most of the xtra features I won't use so maybe a la carte add ons? Review Source Nicholas G. Account Executive Used the software for: Less than 6 months ### "Pipedrive is a simple CRM for a robust price." June 26, 2018 3.0 Pros Pipedrive is really simple to use. I love how easy it is to see where your things are at visually. The mobile app is also done really well when most Mobile CRMs struggle. Cons It doesn't handle a large number of contacts or deals well. Because you have to have everything in a pipeline, it doesn't offer a difference between leads or deals (at least not visually) Review Source VR Verified Reviewer Businesss Development Manager, Speaker Human Resources Used the software for: I used a free trial ### "Good CRM for sales teams" June 9, 2021 4.0 I'm testing it so so far I havent tried all the options, but so far it seems to be working really well. Pros It helps to scheduke your leads and to make them more transparent. In these times when sales teams are working remotely such tools are indispensable. Cons It takes some time to learn and configure the tool and to create dashboards that will be useful both for head of sales and team. Review Source MM Megan M. Business Development Manager Marketing and Advertising Used the software for: 6-12 months ### "Our clients love Pipedrive" November 3, 2022 5.0 Pros We help our clients to integrate Pipedrive into their overall marketing plan. It is straightforward and intuitive as a CRM and they love it! Cons The setup for integration of Pipedrive takes a while but it is worth it. Review Source Response from Pipedrive March 9, 2023 Hey Megan! Thanks for sharing your insights! If you need any help, please reach out to our Support Team. They will be happy to help! VR Verified Reviewer Developer Information Technology and Services Used the software for: Less than 6 months ### "A Complete and User-Friendly CRM Platform" January 13, 2023 5.0 Pros I have been using Pipedrive for the past few months and I am absolutely in love with it. It is a complete CRM platform that is very user-friendly and makes managing customer relationships a breeze. The features are well thought out, making it easy to track leads, manage sales pipelines and keep organized. I highly recommend Pipedrive to anyone looking for an effective CRM solution! Cons As of now, I have not encountered any downsides. Review Source VR Verified Reviewer Co-Founder Industrial Automation Used the software for: Less than 6 months ### "As a real estate agent, the experience was good for organizing my leads" July 11, 2018 5.0 Pros The pro was that I was able to set important alarms and it will display with red banners inside the funnel, very important for that people that you need to pay special attention in order to close the business Cons The cons are that it has not a marketing platform for uploading docs and creating CTA buttons in other to catch new visitors inside your webpage Review Source AB Alex B. Business Development Consultant Computer Software Used the software for: 1-2 years ### "Managing my pipeline has never been easier!" December 20, 2017 5.0 My overall experience with Pipedrive has been nothing short of impressive. I believe that Pipedrive can establish itself as the go-to companion to manage all your sales and management requirements. Pros The USP of Pipedrive has got to be its simplicity. I am delighted that it offers such a powerful CRM without compromising on usability. Cons At times I get delayed reminders and email notifications. The dashboard could be more intuitive and it would be fantastic if UI gets a facelift. Review Source ME Matt E. Vice President and Partner Hospital & Health Care Used the software for: 1-2 years ### "Perfect Customizable CRM For a Company of Our Size and For Our Needs..." November 16, 2016 5.0 Came to pipedrive from salesforce as a result of the cumbersome and ridiculous amount of overbearing features of salesforce, as well as the cost to use it. Pipedrive is universally loved among my sales staff and it is easy to train new folks on to use. Best bang for the buck, hands down! Pros Ease of use, customizability, compatibility, price. Cons There are no cons other than that certain functions that are specific to our company dont always get developed into Pipedrive as quick ( we sound spoiled ). Review Source CB Claudio B. PR Director Public Relations and Communications Used the software for: Less than 6 months ### "Good tool to tracking your sales" December 16, 2022 5.0 In general, Pipedrive helped us to measure our sales activity, time to market, consolidate sales or now our sales managers' activity. Pros Ease of being able to measure and customize the data to be measured. Cons I would love to be integrated with Mailchimp to send the email campaign straight from Pipedrive. Right now we can export the data to Mailchimp. Review Source Andrés S. Director Used the software for: Less than 6 months ### "A comprehensible sales funnel manager. " May 23, 2018 4.0 Tracking and updating your sales funnels for the sales team, and keeping the team goals on checked. Pros You can manage your sales or the entire sales department performance with this software. It focuses on getting those leads across the pipeline and offers every feature you need to do so. With the mobile app, you can even track and update your sales progress immediately. Cons It is fantastic to track your sales progress, but it is mostly the only thing you will be doing with this software. I would recommend its use, and even using a paid plan, considering that it is beneficial to check on your sales funnels. If you are on a limited budget, perhaps a more general lead acquisition software would satisfy your needs better. Review Source Elizabeth M. Cfo Used the software for: Less than 6 months ### "The more I use Pipedrive, the more I like it. I learn about a new feature every day. " October 9, 2017 5.0 Pros I like that I can personalize it to fit my needs. The pipeline that the software comes with didn't make sense for my business so I was able to change the names and add to it to make it work perfectly for me. Also, the app is great! Cons It took me a little while to figure everything out so it was intimidating at first. The tutorials are only so helpful. Review Source LB Larry B. Regional Specialist Construction Used the software for: 2+ years ### "Have been using for 3 years. " April 10, 2018 4.0 Keeps me accountable for all of my deals Pros Allows documentation of all deals. Send emails from pipedrive. Can be viewed by other members of your team. Cons Can become overwhelming if you do not keep it maintained. If used by many users you need to develop protocol to insure consistincy Review Source VR Verified Reviewer CEO Used the software for: Less than 6 months ### "We use pipedrive in our company and we now create a customer service faster." May 14, 2018 5.0 We are able to make a faster work certainly. Pros It is simple after you learn how to handle. It would be nice to add colors for the boxes and to be able to move boxes in the same column. Cons The price per user is too high. Online softwares are important now in modern companies and the use of several softwares are a passive that must to be a priority to make profit. Review Source DA Darren A. Client Relationship Director Marketing and Advertising Used the software for: Less than 6 months ### "Totally Awesome" November 17, 2016 5.0 I've had the misfortune of having to work with and configure a number of different CRM systems - most of which were expensive, enterprise solutions that took ages to bed in because of the complexity of use. Pipedrive is by far the easiest to set up with a flexibility to tie into your business processes - not forcing you to adjust how you operate to meet the needs of the platform. And the usability is exceptional. User is king and well done Pipedrive for catering to that. The ability to create customised reporting is exceptionally powerful and allows you to check how your pipeline is performing throughout all stages. Really, fantastic stuff and I recommend everyone check this out before investing in an alternative. And the training videos are brilliantly narrated. Keep up the good work PD! Pros Ease of use and flexibility of reporting. Even being able to label the stages to meet your own business processes makes it much easier to bed in to the organisation. Cons Some of the integration features need work - syncing tasks with Outlook calendar seems like a gaping hole but I can work around it. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.