# Page 57 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 57 - Is Pipedrive the right CRM solution for you? Explore 3054 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3054) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 57 - Reviews of Pipedrive ## Showing most helpful reviews Showing 1401-1425 of 3054 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Megan M. Business Development Manager Marketing and Advertising Used the software for: 6-12 months ### "Our clients love Pipedrive" November 3, 2022 5.0 Pros We help our clients to integrate Pipedrive into their overall marketing plan. It is straightforward and intuitive as a CRM and they love it! Cons The setup for integration of Pipedrive takes a while but it is worth it. Review Source Response from Pipedrive March 9, 2023 Hey Megan! Thanks for sharing your insights! If you need any help, please reach out to our Support Team. They will be happy to help! VR Verified Reviewer Developer Information Technology and Services Used the software for: Less than 6 months ### "A Complete and User-Friendly CRM Platform" January 13, 2023 5.0 Pros I have been using Pipedrive for the past few months and I am absolutely in love with it. It is a complete CRM platform that is very user-friendly and makes managing customer relationships a breeze. The features are well thought out, making it easy to track leads, manage sales pipelines and keep organized. I highly recommend Pipedrive to anyone looking for an effective CRM solution! Cons As of now, I have not encountered any downsides. Review Source VR Verified Reviewer Co-Founder Industrial Automation Used the software for: Less than 6 months ### "As a real estate agent, the experience was good for organizing my leads" July 11, 2018 5.0 Pros The pro was that I was able to set important alarms and it will display with red banners inside the funnel, very important for that people that you need to pay special attention in order to close the business Cons The cons are that it has not a marketing platform for uploading docs and creating CTA buttons in other to catch new visitors inside your webpage Review Source AB Alex B. Business Development Consultant Computer Software Used the software for: 1-2 years ### "Managing my pipeline has never been easier!" December 20, 2017 5.0 My overall experience with Pipedrive has been nothing short of impressive. I believe that Pipedrive can establish itself as the go-to companion to manage all your sales and management requirements. Pros The USP of Pipedrive has got to be its simplicity. I am delighted that it offers such a powerful CRM without compromising on usability. Cons At times I get delayed reminders and email notifications. The dashboard could be more intuitive and it would be fantastic if UI gets a facelift. Review Source ME Matt E. Vice President and Partner Hospital & Health Care Used the software for: 1-2 years ### "Perfect Customizable CRM For a Company of Our Size and For Our Needs..." November 16, 2016 5.0 Came to pipedrive from salesforce as a result of the cumbersome and ridiculous amount of overbearing features of salesforce, as well as the cost to use it. Pipedrive is universally loved among my sales staff and it is easy to train new folks on to use. Best bang for the buck, hands down! Pros Ease of use, customizability, compatibility, price. Cons There are no cons other than that certain functions that are specific to our company dont always get developed into Pipedrive as quick ( we sound spoiled ). Review Source CB Claudio B. PR Director Public Relations and Communications Used the software for: Less than 6 months ### "Good tool to tracking your sales" December 16, 2022 5.0 In general, Pipedrive helped us to measure our sales activity, time to market, consolidate sales or now our sales managers' activity. Pros Ease of being able to measure and customize the data to be measured. Cons I would love to be integrated with Mailchimp to send the email campaign straight from Pipedrive. Right now we can export the data to Mailchimp. Review Source Andrés S. Director Used the software for: Less than 6 months ### "A comprehensible sales funnel manager. " May 23, 2018 4.0 Tracking and updating your sales funnels for the sales team, and keeping the team goals on checked. Pros You can manage your sales or the entire sales department performance with this software. It focuses on getting those leads across the pipeline and offers every feature you need to do so. With the mobile app, you can even track and update your sales progress immediately. Cons It is fantastic to track your sales progress, but it is mostly the only thing you will be doing with this software. I would recommend its use, and even using a paid plan, considering that it is beneficial to check on your sales funnels. If you are on a limited budget, perhaps a more general lead acquisition software would satisfy your needs better. Review Source Elizabeth M. Cfo Used the software for: Less than 6 months ### "The more I use Pipedrive, the more I like it. I learn about a new feature every day. " October 9, 2017 5.0 Pros I like that I can personalize it to fit my needs. The pipeline that the software comes with didn't make sense for my business so I was able to change the names and add to it to make it work perfectly for me. Also, the app is great! Cons It took me a little while to figure everything out so it was intimidating at first. The tutorials are only so helpful. Review Source LB Larry B. Regional Specialist Construction Used the software for: 2+ years ### "Have been using for 3 years. " April 10, 2018 4.0 Keeps me accountable for all of my deals Pros Allows documentation of all deals. Send emails from pipedrive. Can be viewed by other members of your team. Cons Can become overwhelming if you do not keep it maintained. If used by many users you need to develop protocol to insure consistincy Review Source VR Verified Reviewer CEO Used the software for: Less than 6 months ### "We use pipedrive in our company and we now create a customer service faster." May 14, 2018 5.0 We are able to make a faster work certainly. Pros It is simple after you learn how to handle. It would be nice to add colors for the boxes and to be able to move boxes in the same column. Cons The price per user is too high. Online softwares are important now in modern companies and the use of several softwares are a passive that must to be a priority to make profit. Review Source DA Darren A. Client Relationship Director Marketing and Advertising Used the software for: Less than 6 months ### "Totally Awesome" November 17, 2016 5.0 I've had the misfortune of having to work with and configure a number of different CRM systems - most of which were expensive, enterprise solutions that took ages to bed in because of the complexity of use. Pipedrive is by far the easiest to set up with a flexibility to tie into your business processes - not forcing you to adjust how you operate to meet the needs of the platform. And the usability is exceptional. User is king and well done Pipedrive for catering to that. The ability to create customised reporting is exceptionally powerful and allows you to check how your pipeline is performing throughout all stages. Really, fantastic stuff and I recommend everyone check this out before investing in an alternative. And the training videos are brilliantly narrated. Keep up the good work PD! Pros Ease of use and flexibility of reporting. Even being able to label the stages to meet your own business processes makes it much easier to bed in to the organisation. Cons Some of the integration features need work - syncing tasks with Outlook calendar seems like a gaping hole but I can work around it. Review Source PS Paul S. CEO Used the software for: 2+ years ### "Very intuitive to use" June 29, 2018 4.0 Pros Pipedrive is very intuitive to use. It's UI is very straightforward and the onboarding to start using it is really easy. Cons Over the years, I think Pipedrive got less innovative in its new features offered to their customers. Some competitors are issuing more features. Review Source MS Mela S. Project Manager Used the software for: 2+ years ### "Great CRM for small companies" February 1, 2018 4.0 Pros Pipedrive is a great solution for small companies. It's very easy to use, no need for a lot of training. Completely integrated with Google Suite you can send emails, docs from the drive, create meetings and events to the calendar Cons This software should have a way to follow the calls from the Google Voice and create a call log, so there is a history of the calls to each customer. Another update needed is the fact that you are not able to send quotes through the app, you have to create the quote and send it through the email and the attach it to the lead on Pipedrive, it makes the process longer and tedious. Review Source KP Kevin P. CEO Design Used the software for: 1-2 years ### "For me, this is the best CRM on the market" April 8, 2019 5.0 Thanks to Pipedrive I can track all my deals and follow up very easily. View e-mails and plan my days is so quick I could not imagine to not use it anymore. Pros Easy and very usefull to track goals and priors Cons I really can't say anything that's missing on this platform. Review Source MS Mark S. Director of Technology Information Technology and Services Used the software for: 1-2 years ### "Great sales CRM for startups!" September 21, 2022 5.0 Pros Love how customizable it is and how we can create our own pipeline! Cons Needs additional features and integrations. Review Source VR Verified Reviewer IT Analyst Legal Services Used the software for: 6-12 months ### "CRM fácil de utilizar" February 14, 2021 5.0 Uma das mais plataformas de gestão comercial mais fáceis de utilizar existentes no mercado. Pros Plataforma intuitiva e fácil de utilizar. Simples, porém robusta no gerenciamento dos processos para equipes de vendas. Cons Não sou um utilizador diário da plataforma e não tenho contras para listar até então. Ajudei a implementar a solução e as equipes que o utilizam não tem maiores reclamações sobre o Pipedrive. Review Source sH stuart H. Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Pipedrive Rocks" January 28, 2018 5.0 Super all round pipe line for sales works great and happy. Pros Saves time stress and worry easy to use user friendly fast good sale platform for our team. Great product Cons Not many could be brighter in color designs pictures etc but all in all works and does what it says on the tin . Review Source AU Andrew U. President Management Consulting Used the software for: Less than 6 months ### "Pipedrive - keeps you on track with your customer opportunities" October 13, 2016 5.0 I tried the 30-day free trial and took to it like a duck to water! I have personally have implemented SalesForce in three different companies that I have worked for in the past. While Pipedrive does not have all the features as SalesForce - it does have super easy visual interface, automated processes and a mind-blowing cost $13 per month per seat! Compare that to SF where you 5-10x that cost. Also it features: No contracts, No account limits, No hidden fees, No charge for phone/email support, No charge for API key and a free 30-day trial. If your inside and outside sales teams are struggling with your current CRM or if your still using a spreadsheet - then give this cloud-based tool a try. Oh- one last thing - the ease of customizing adding/subtracting process steps is almost child's play! Last thing - it was designed by sales people for sales - it offers allot of the power of SF without all the clutter and cost. Pros Ease of Use, Power, Tracking, Reminders and COST! Cons I don't like the fact that the sales opportunities are called "deals" - wish that was custom field that I could change............that's it folks! Review Source PL Princess L. Digital Creator Airlines/Aviation Used the software for: Less than 6 months ### "High artificial intelligence " August 24, 2023 5.0 I use the chatbot to easy customer support because it is programmed to give simple details about the services in my organization and this reduces on a number of customers to be handled a day Pros In the development of the chat bot there is no need of coding because the software is already coded with the higher artificial intelligence therefore this is easy work Cons It is a free coding software therefore no dislike Review Source Response from Pipedrive September 19, 2023 Thank you very much for this amazing review! If you need any help, reach out to our 24/7 Support! SH Stan H. CEO Used the software for: ### "Better than expected" December 28, 2015 4.0 There was one big "con" to my experience of Pipedrive - I was expecting a process-driven workflow, so that when I "completed" some task in the first column, the project would "auto-advance" into the next, etc. There was great concern on my sales team that this wasn't happening, and a serious lack of joy to discover that no, really, it was drag and drop.... Managing notes is also less than useful - it's clear to me that notes are useful relative to an individual, to an organization, and to a potential deal - but not all apply at all stages all the time. So I might have notes on Fred Buyer - his admin's name, his favorite type of golf ball, the super secret number he can be reached at on weekends, etc. - regardless of which company he's working for. And I might have organizational details on Big Co. about how we have to go through Susy Small for everything, but the real decision maker is Jack Mehoff. And then I might have six or seven deals pending with them - all of which are driven by different inside contacts, and by different sales functions in my group. And I don't necessarily want Deal A info polluting the air on Deal B - in fact, there may need to be a real "Chinese wall" between the two. Making that happen, so far, hasn't been possible... The integration with Slack has been really nice, and useful. And completely effortless to implement. We've tried to integrate with PivotalTracker with less success. Review Source LR Luis R. Sales Manager Computer Hardware Used the software for: 1-2 years ### " A very usuful application for mu company..." November 16, 2016 4.0 We have a year using Pipedrive with excellent results. We have configurated a lot of new reports and added customer fields, in a very easy way. In the support side, we had a good experience with the response time and the solution to our question. We consider the application's cost/benefit is quite good. Pros Easy to use and configurate Cons Sometimes, the application gets slow... we can't figure out if is due to our internet capacity or to the application. Our data volumes are not huges. Review Source Jeff W. Owner Used the software for: 6-12 months ### "A non-sales approach." July 6, 2018 4.0 Pros I'm not in sales, but the team I purchased this for and I teamed up to find a great solution to outdated platforms. The autonomy of Pipedrive was and is the single best thing to keep them happy and me out of sales! Cons It can err on the side of TOO simple if you can believe it. The simplicity of the menus and interface can leave you looking for the right place to go at times. Review Source TE Thiago E. Director Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Awesome CRM" November 16, 2016 5.0 I started working with Pipedrive in my last job and when I opened my company I already knew exactly the CRM I wanted - easy to use, integration with Calendar, lead timeline, pipeline analysis, follow up reminders ... It's an awesome tool to any sales team. Pros The features for each lead, the follow up reminders, integration with Google Calendar and user interface Cons It is not that easy or intuitive how to edit the pipeline steps and the data you want to insert for each lead/client. Also the export to excel is not great, I have to manually change the spreadsheet to look good and make sure all the information I wanted are there. Review Source HL Hanne L. CEO Used the software for: 2+ years ### "Get a overview of your upcoming tasks due to customer relations" January 2, 2018 5.0 Overview Pros Pipedrive is easy to use and easy to customize. We use it also for project managing. IPipedrive is good for small and big companies Cons If you want to combine your email software with Pipedrive it costs extra. But all in all it is a very good dailay tool. Review Source VP Valerio P. Director Computer Software Used the software for: Less than 6 months ### "Excellent product" January 31, 2018 4.0 I think it's a great software that can help many companies with their CRM. It is easy to configure and you can start working very fast. However, for our company it has not worked very well, especially since we need many user accounts, which translates into a high cost. There are also workflows that we can not create in this application. Pros It is very simple and intuitive to use. They also have many guides to help you configure the service. Additionally, it has support for cell phones, which makes it convenient for street vendors. It is a great help for tracking prospects. Cons The price scheme does not seem the best, I really think that they could offer a single plan at a single price. They also charge for each user, which is not the best. It is oriented perhaps to freelancers that can handle everything from a single account. However, in an organization it is necessary to have accounts for each vendor, manager, etc., which translates into a very high cost to get the most out of it. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Contact Management](https://www.capterra.com/contact-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.