# Page 69 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 69 - Is Pipedrive the right CRM solution for you? Explore 3050 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3050) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 69 - Reviews of Pipedrive ## Showing most helpful reviews Showing 1701-1725 of 3050 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OL Olga L. Director of Marketing Logistics and Supply Chain Used the software for: 1-2 years ### "Deleted Data - No restoration" September 25, 2018 2.0 Pros It's easy to use for sales reps, mobile works great Cons They deleted all of my campaigns and then after two weeks and so many lies, couldn't even fix the issue. What kind of a data management tool is this that erases such vital information???? Review Source TS Tony S. Government Relations Used the software for: 1-2 years ### "Hands down the best CRM in the market! And for the price!? Incredible " November 17, 2016 5.0 My team and myself went through countless CRM's before discovering Pipedrive. I remember the day that one of my colleagues showed me Pipedrive's site and intro videos and on that day, I said, "Well this is a no-brained!" We have now been using Pipedrive for over a year, and I've never been more satisfied, excuse me.. MORE than satisfied with Pipedrive's support, features, and user-friendliness. Very glad we made the decision to switch over to Pipedrive, and I don't see us changing anytime soon!! Do yourself a favor, and switch. Pros Everything Cons Nothing yet Review Source SL Steven L. President Information Technology and Services Used the software for: Less than 6 months ### "I like the simplicity and integration of the software, but your chat support is horrible. " June 3, 2017 4.0 It presents a solution for managing my own Pipeline and that of my clients. Pros How it integrates with other software and allows me to expand the functionality. also, the dashboard is pretty user friendly. Cons How you don't support ANY of the native integrations. When I had a suggestion, the answer was go to talk to the other company. First time I ran into a tech challenge, I got a guy who had no clue as to what he was doing and it took 2 weeks to get it resolved. Review Source Response from Pipedrive July 12, 2017 Hi Steven, Thank you for your feedback. We recently identified this as a weakness and have made significant steps towards ensuring that our native integrations are supported and that our support team are adequately trained in this area. If you have any questions or would like to discuss further, please don¿t hesitate to contact our support team. - your friends at Pipedrive. NC Nathan C. CEO Marketing and Advertising Used the software for: 6-12 months ### "Perfect for our growing company" December 20, 2017 5.0 I look forward to looking back on our data from this year since we've been using it and see how we can improve our sales for next year. Pros I love the workflow of moving deals through the pipeline. It matches very well with our current processes as well. It's very easy to figure out and easy to get exports out. The mobile app is also quite useful, not just a token add-on. You can't beat the pricing of this very awesome CRM. Review Source DF Dave F. President Hospital & Health Care Used the software for: Less than 6 months ### "Good Product & Great Support with something missing" January 3, 2017 3.0 I converted to Pipedrive from SalesForce-based upon a referral from a fellow business owner. This CRM is user-friendly and has a simply intuitive process to manage deals through the sales cycle. Custom fields are very easy to setup and it does not affect the rest of the database. Pipedrive's support is outstanding as I have continually experienced timely knowledgeable response. The limitation of Pipedrive is its exporting functionality and reporting tools. Pipedrive appears to be designed for internal sales teams managed by a sales manager. If you have to export reports to send to others such as clients or manufacturers it has its limitations. Also, saving your data to export to another system is difficult given the segmentation of the data. Overall it is a great value if your users are internal. Pros Customer Support & ease of use Cons Reporting tools have severe limitations. Why not provide exporting for reports? Review Source JP Joel P. Owner Insurance Used the software for: 1-2 years ### "Great Sales Tool" August 24, 2018 5.0 Pros Easily move clients and deals through the pipeline and sales process. Easily see every deal you're currently working on. Cons Although customization is good, it is lacking for some specific industry related needs depending on your industry. Review Source RB Rena B. COO Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Drag-and-drop pipeline interface is great!" February 23, 2017 5.0 Our business requires us to track many aspects of a sale, not just the "winning" of it. Duplicating a sale to track its various aspects, creating multiple pipelines to manage these aspects, and then dragging and dropping a sale among the pipelines all make it possible for us to track and manage everything in our business easily, quickly, and effectively. Pros Ability to create multiple pipelines. Drag-and-drop pipeline management. When files are associated with a deal/organization/person, the files are available at the Organization level. Google calendar synchronization Mass editing. Integration with SupportBee. Cons Inability to filter by more (and simultaneous) specific criteria. For example, wanting to see specific deal description in a specific pipeline stage. Inability to search within Notes and custom fields. Review Source Jose S. 2nd level operations Used the software for: Less than 6 months ### "It is an easy to use CRM, with a good design and functions to manage your business" July 11, 2018 5.0 Centralization of business data in a single tool Pros Allows you to record your sales and create a projection of those sales for decision making It is an application in the cloud, so you will always have it at any time it allows you to generate business forecast and sales reports It is divided into sections: -Business. It allows you to keep track of your business, to know which is in process and what is its cost. -mail.Where you find the email account assigned to you by PIPEDRIVE, and you can control the sending and receiving of emails. -Activities. They are the activities that a business calls, meetings, time, places. Etc -Statistics. Based on the numbers of your business taking as sample company, staff, report Cons the only thing I can criticize is that it is not associated with outlook, an essential tool for business and contact management Review Source JR JD R. VP Oil & Energy Used the software for: 6-12 months ### "Better for larger businesses " November 19, 2019 5.0 I honestly do like this program but it would work better for a larger company with more employees. Pros I liked how it kept everyone involved on the same page and organized. Cons The cost was not a good decision for our company. Review Source AP Alondra P. Travel advisor Used the software for: 6-12 months ### "Great way to keep track of leads and clients" December 20, 2017 5.0 Very helpful tool esepcially when dealing with tons of details. Helps to highlight the most important aspects of leads. Pros Great features! It's easy to use, and the layout makes keeping track of leads quite easy! Its nice to be able to see the entire team's Info at a quick glance as well. Cons Could use training videos for how to best utilize features as there are probably options that we simply don't know how to use. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Nearly doubled my deals with this thing" March 1, 2018 5.0 Pros It's extremely easy to use, fast and not bloated. What more do you need in a crm? Mobile app is good for push-notifications. Cons It rarely lags for a second. Like once a month, that's it for cons. Review Source MR Miguel R. COO Wholesale Used the software for: 1-2 years ### "Easy to use, implement & integrate " November 16, 2016 5.0 Pros Easy to use, Pipedrive Is a great solution for organizations all sizes but specially for small mid size businesses because is easy to use, manage, implement and integrate into Google Apps and other web apps. Cons Reports can be better Review Source ART Arnold Rein T. CEO Primary/Secondary Education Used the software for: 1-2 years ### "It took my business to its most efficient. " December 21, 2017 5.0 Pros Simple and concise UI, many options for integrating other services, great data analysis, well automated and visually appealing. Cons It takes a bit of knowledge to set up some of the more complex integrations, I had to use some help. Review Source AK Adam K. Inside Sales Representative Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Awesome product" December 8, 2016 5.0 This CRM has absolutely changed the way we do business. Before we switched, we were using ACT!, and after about 10 hours of ACT! training videos, countless hours of pointless troubleshooting, and phone calls to their support team, I began searching for a different product. I was able to get our ENTIRE contact database, deal history, and all of our current leads moved over, and fully operational in half a business day with no phone support, and one 5-minute training video on Pipedrive's site. Our team has since hit the ground running with the CRM, and we canceled with ACT! less than a week after moving over. ACT! couldn't pay us to switch back. Pros Ease of use, customizability, mobile integration, email app integration...the list grows more as I use more of the features. Cons I guess the only thing I don't like is that you can't have a fancy signature with logos/pictures/etc. Review Source jC john C. Dir Sales and Marketing Logistics and Supply Chain Used the software for: 6-12 months ### "Simple, powerful salesforce management tool perfect for smaller businesses" July 11, 2017 5.0 I have used many tools and while this doesn't have all the bells and whistles as many others this is a very simple product to use and the price is right. Pros They do a great job at managing the pipeline process and they make the process of adding and updating the sales pipeline easier. Cons I don't like that it is very difficult to get data out of the system for reporting. None of the reports is printable which is not ideal. Review Source VRW Violet Rae W. Sales Manager Used the software for: Less than 6 months ### "I used Salesforce.com at my previous employer and now have Pipedrive and have adapted well." May 31, 2017 4.0 I am used to working with a ticketing/scheduling system and CRM to keep track of my process. I had been working with spreadsheets and order forms for 10 months. Pripedrive has given me a more efficient and non repetitive way to keep up with my business and follow up to close sales. Pros I like that it is ready to go right from the start and that it is so easy to make modifications as needs arise without messing up what has already been entered. I also like that it linked to Outlook so easily and that the reminders come right to my email. I also like the mobile app and features so that I can keep up with my activities when I am away from the office. Cons Not sure about reporting and trending. I imagine I will get better at it as a go but, right now the immediate features are serving me well. Review Source VR Verified Reviewer Office/Marketing Manager Accounting Used the software for: I used a free trial ### "Daily Use" December 12, 2018 5.0 Pros I absolutely love that this company has so many tracking features others dont, as well as SMS campaigns! Cons I don't have any complaints about Mailigen.com Review Source VR Verified Reviewer Senior Learning Development Consultant Computer Software Used the software for: Less than 6 months ### "A great CRM when Salesforce Won't Do" May 10, 2018 5.0 Pros The system is extremely easy to use. The user interface is intuitive and easy to navigate. There is an open API which makes it easy to integrate Pipedrive with other applications that we use every day. The cost is also very affordable compared to Salesforce. Cons The reporting features could be more robust in that we should be able to save custom reports and report on information without exporting to excel first. It doesn't integrate with as many applications out there as it's competitors, but I am sure that will get better with time. Review Source SD Silvia D. Marketing Used the software for: 1-2 years ### "We started using it for our sales deparment, as marketing have never used it but it was easy to use" May 21, 2018 5.0 Pros That we thought it was meant to use only for sales but you can use it for any project and its administration Cons that it does not have enough publicity... we as a small business take a long time to knew it, it would helped us a lot Review Source GC Gary C. Owner Marketing and Advertising Used the software for: 2+ years ### "Everything I need, nothing I don't" February 16, 2016 4.5 Pros It's very easy to use, and quick. Unlike a lot of other CRM's, it doesn't force you into needlessly complex data-entry. It's very easy to get at-a-glance picture of where my company, or individuals on the sales team are at. Visual presentation is important, and it's attractively and intuitively laid out, without a ton of clutter. Mobile app is good too, so I can update deals on the go. Cons I haven't had any bad experiences with the software or the vendor Review Source MN Maxwell N. Director of Campaigns Philanthropy Used the software for: 6-12 months ### "Pipedrive is a flexible software that can be used for multiple purposes." June 7, 2017 4.0 Pros I used Pipedrive as a software to keep track of lobby meetings, as a more advanced rolodex. I didn't use many of the deals or sales features so I can't speak much to those. I was able to use it for my purposes, and would love to see a lite version for a lower price with these filters. Being able to keep a tab on contacts is super important! Cons Since I customized it quite a bit, it was a little hard to teach my incoming director how to use it. Some features are a little unintuitive. Altogether, Pipedrive is a pretty solid software. Review Source EK Eero K. Sales Manager Computer Software Used the software for: 2+ years ### "Creat Sales CRM if you have a sales-process/pipeline focus" March 22, 2016 4.5 Pros I cant highlight enough how good it is to see the pipeline view all the time - it just helps to sell. Secondly - Pipedrive has promised to keep the simplicity of use the primary focus - and they have succeeded on it (so far :)) Integrations are good. And the customer support works well too. Cons Actually only the things that it isn´t meant to do - keeping a bigger and different amount of customer data for example - and i have different tool for that. Review Source LE Laura E. coordinator Used the software for: ### "Poor customer service" March 3, 2016 4.0 Since I'm new with the system I asked for some guidance when uploading the lists of contacts in excel. I called pipedrive and a guy told me that the contact person name had to be Last Name, and then, First Name. So I imported over 1.500 contact this way. However with the deals every time I imported the contact it didn't give the option to upload first name and last name. So it duplicates the contacts. When I noticed this, contacted the chat and spoke with Joel Jesus. I have been waiting for 10 days for someone to help me out with this problem. Review Source Response from Pipedrive April 5, 2016 Hey Laura, Importing contacts to Pipedrive should be a breeze - in some occasions however, customers do run into issues. We very patiently guide customers through the import process as we acknowledge that many of them may not be as computer-savy. The way Pipedrive handles the names, requires the initial spreadsheet to be formatted in a specific way for things to align up as intended. I can see that the current support request is being addressed by Joel and things are getting corrected. Whenever you continue to run into issues, feel free to reach out again and we will do our best to assist you. We hope you enjoy using Pipedrive. MC Monica C. Executive Assistant Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great for keeping track of potential and current customer orders" October 5, 2017 4.0 Pros You know who "owns" the current order and it reminds you of activities that still needs to be completed Cons I would be nice if it would keep reminding you of activities that need to be completed util you actually complete them. Review Source RK Roman K. CEO E-Learning Used the software for: Less than 6 months ### "Wasted money" November 4, 2018 3.0 Pros At first we wanted to work with amoCRM, but decided to try PipeDrive. That was a mistake. Of the advantages I can single out the ability to monitor the sources of traffic and the low probability of losing data, as the system makes a backup to several servers at once. Cons Subscribing to this management system costs almost twice as much as amoCRM, and less functions. It does not record the history of interaction with customers, filters are not saved, there is no integration with the IP phone. In general, it is not worth the money. 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