# Page 83 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 83 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 83 - Reviews of Pipedrive ## Showing most helpful reviews Showing 2051-2075 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JF Jordan F. Owner Photography Used the software for: Less than 6 months ### "Can be pricey but it can be very worthwhile!" November 11, 2022 5.0 I only used it for a short while when I was with this company I worked for. During that time I was able to sell outboard motors, parts, and keep track of clients who I had spoken to. It was great to keep notes on customers and come back to if there had been some time in between customer contact. Pros A lot of features available when you pay for the product. I used it when I was a parts manager for a Marina. Cons Can seem overwhelming until you get a hang of the features and how to manage leads etc. Review Source Response from Pipedrive March 9, 2023 Hey! Thank you for your feedback! We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! Cherene B. Founder & President Higher Education Used the software for: Less than 6 months ### "So happy I made the change!" September 24, 2015 5.0 I was contacted my Act! that the version of my software was going to be discontinued. I have been an Act! user for 15 years. I didn't like Act! new pricing model. So, I decided to see what other CRMs were out there. I found Pipedrive. I was able to migrate all my old Act! information. I find that Pipedrive makes me more productive. Pros Easy to use. Able to be customized! Cons Site can be slow to load at times. Review Source DL Daniel L. CEO Information Technology and Services Used the software for: I used a free trial ### "Great software. But you’ll pay for it" January 3, 2020 5.0 If PipeDrive was more affordable for small start up businesses I would have been using this software today still Pros So easy to use. Support was really great with lots of helpful articles and support staff. The simplicity of the software was really compelling Cons It was too expensive for the minimal software suite when comparing to some other industry competitors Review Source mM mit M. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Pipedrive Review" February 14, 2023 4.0 Pros Easy to learn and manage your leads, send them emails, and create automations Cons Not enough integration options from other software I use for emails, follow-up and lead scraping. Review Source JL James L. Sales Manager Computer Software Used the software for: 2+ years ### "Enjoy working Pipedrive" November 11, 2015 5.0 Pros Quick and easy to teach and train new sales people how to use Pipedrive to tack their Sales Pipe Line. Reporting is flexible and quick. Cons Wish I would have discovered Pipedrive sooner. I was a user of a different CRM before, this makes it super easy. Review Source VR Verified Reviewer bd and strategy Computer Software Used the software for: I used a free trial ### "Good alternative" August 26, 2019 4.0 looked into several crm options and pipedrive provides lots of the basic features you would need. Pros Good alternative CRM, don't need to overpay for salesforce and take on costs for a lot of features that are useless and don't come into everyday use Cons like all crm's, you have to decide if their system works with how you want to manage your sales pipeline. Review Source AR Ashlee R. Customer Service Manager Computer Software Used the software for: Less than 6 months ### "Pipderive is AWESOME!" October 4, 2016 5.0 I am new to Pipedrive, but have used other CRM's in the past. Pipedrive is the most user friendly CRM I've used and helps us keep all of our pipelines organized. I love the customization we are able to do and whenever we have questions on how to do something, their support team is extremely helpful and is always quick to respond. There hasn't been anything that Pipedrive can't do, that we've come across so far with our company's needs. Pros User friendly, intuitive, well organized, WONDERFUL customer support, lots of integrations which helps make my job a lot easier. Cons I can't think of any cons related to Pipedrive. Review Source PH Pierre H. CTO Computer Software Used the software for: Less than 6 months ### "A CRM like many others" November 20, 2022 3.0 Pros Easy to use CRM that will cover basic needs for a small to medium size company Cons Limited integration capability with other software Review Source Response from Pipedrive March 10, 2023 Hi Pierre, Thank you for your insights! Pipedrive, along with a number of third-party vendors, has built some apps to boost the productivity of your team and the other teams around you, integrating with the tools that the other people in your team are using. To get a better understanding of our Marketplace, check here: https://www.pipedrive.com/en/marketplace If there is anything we can help with, let us know and we will be more than happy to help! MB Michael B. Automotive Sales Associate Automotive Used the software for: Less than 6 months ### "Fully featured CRM" April 3, 2019 5.0 Pipedrive was the must fully featured CRM, and I have missed it ever since our dealership changed our CRM. Pros This is a CRM that we had implemented through our entire sales process. It had a way to store so much information about a client that our new CRM cannot match. Cons The interface was not the best, could have be a bit easier to navigate for new users. Review Source JD Joey D. President Marketing and Advertising Used the software for: 6-12 months ### "Best crm ever" December 20, 2017 5.0 Awesome Pros Simplicity, easy of use, you can see all your costumers on the map and get to them easy ! You can manage everything, it is simple to set up some pipeline and manage it Review Source MG Matthew G. CEO Insurance Used the software for: 6-12 months ### "Solid pipeline management starts with Pipedrive" March 22, 2016 5.0 Pros Pipedrive is a very effective tool when it comes to managing the sales process. After trying countless systems I couldn't imagine using anything else. I especially like the deal rotting function as well as the visual reports it generates for each of my sales staff. Cons I would like to be able to export the reports so I can go into more detail during sales meetings. Review Source PP Paul P. Analyst Real Estate Used the software for: Less than 6 months ### "Mixed Bag of Solid Integrations but Pricing Can Add Up " February 12, 2023 3.0 Pros Pipedrive is a powerful sales management tool that helps teams stay organized and focused on their sales goals. The visually appealing interface, intuitive drag-and-drop functionality, and integration with popular tools like Google Workspace make it a standout option for sales teams. Cons Pipedrive's limited customization options and lack of built-in reporting features can be frustrating for sales teams looking for more advanced solutions. Additionally, the pricing can be steep for teams with limited budgets, making it less accessible for small businesses. Review Source RM Ryan M. Tech Sales Consultant Oil & Energy Used the software for: Less than 6 months ### "Approachability" December 20, 2017 4.0 Solid product, very strong tech support, and ease of use make this product one of the better CRM systems I've used. Projects/deals I handle are multi-faceted and require numerous steps; this system allows for a lot of data input and deal migration analysis, communication tracking, etc. Pros Ease of use, scheduling assistant, ability to log single events at contact/company/deal level, and the ability to configure in time-dependent events along the lifespan of a complex project/deal Cons Merging/deleting redundancies isn't the most straightforward, not much in the way of sales infographics Review Source BS Brooke S. EVP E-Learning Used the software for: 1-2 years ### "Makes sales lead tracking a no-brainer" February 22, 2017 4.0 Pipedrive allows us to keep detailed information about every sales lead and where that lead is within our sales cycle. We love the ability to create our own unique sales process steps, and the ability to set reminders for follow ups. The drag and drop interface makes the process so easy! Pros Drag and drop ease of use, reminder functionality Cons Nothing related to this software per se...we found it hard to maintain yet another system. Review Source VR Verified Reviewer Director of Business Development Internet Used the software for: Less than 6 months ### "Did not enjoy Pipedrive as I thought I would. But the customer support team was super-helpful." May 16, 2018 3.0 Pros The layout which was similar to Trello for the sales process was amazing. And that is what sold me on trying the software. And I have to say, it works great. Cons The software did not feel as fast as what I came from (Pipelinedeals) and what I went to (Hubspot Sales). Page load times and speed of navigation is super important. Review Source EA Eduardo A. CFO Design Used the software for: 1-2 years ### "Very complete tool" September 5, 2019 5.0 Pros How complete it is, how useful it is to have so many points of action throughout the software. Cons As long as you spend time studying the tool, it shouldn't be complicated. Review Source BF Blake F. Sales/IT Director Used the software for: ### "Easy, Intuitive, Irreplaceable" March 28, 2016 5.0 I am in sales full-time but also have an IT background so I am in charge of maintaining all of our IT infrastructure, implementing new solutions, training and resolving issues. Our entire sales team was using pen and paper while I was handling everything digitally. We needed a platform that moved everyone to a digital system but no one here is computer or tech savvy by any means. I was so happy to find Pipedrive because it is SIMPLE and didn't require me to put sales to the side for an extended period of time while I trained the staff. They were able to pick it up quickly and were moving all of their active deals to the system within the first day. Salesforce is way too complicated but Pipedrive is just right. Now, they actually enjoy using Pipedrive and our sales have increased because things are not falling through the cracks anymore. In short, Pipedrive was exactly what we needed. Thank you, Pipedrive! Review Source DR Dan R. President Media Production Used the software for: 6-12 months ### "PipeDrive has revolutionized my small business" March 24, 2016 5.0 Pros The easy of use with the interface. The customization ability with activities, stages, etc. The integrations that allow for automation which in turn brings HUGE efficiency to my growing business! Support team is always responsive and helpful. Cons I love the BCC deal emails that allow my outgoing emails to flow into my deal log, but I really wish there was a more efficient way to automatically capture the responses from my prospects. I can manage emails in the MAIL section but it isn't as simple as just using my mail client and having the integration. Review Source Luis L. Soporte Tecnico Computer Hardware Used the software for: I used a free trial ### "simplicity sotware" September 21, 2019 4.0 the experience using pipedrive is very high because is very simplicity. Pros I like the email integration in the mobile app, you can customize for this reason is excellent. you can to do drag and drop Cons the big problem is the technical support that is not availble all time so you need to solution in google Review Source NJ Nick J. Agent Insurance Used the software for: 6-12 months ### "Great, Inexpensive, Basic CRM Tool" November 26, 2018 4.0 Pros \--Used this product as a basic CRM for tracking sales and leads. Did the job --Lots of detail to add if wanted --Like the ability to move deals back and forth --Zapier Integrations Cons \--The level of detail can be overwhelming. --The level of information requested is sometimes more than I wanted to provide --Needed more options for customization of fields. Review Source KK Kalvis K. assistant of marketing project manager Used the software for: 1-2 years ### "I'm using Mailigen more than a year now and I really like it. " July 11, 2017 5.0 Pros I like the template builder because you can make a design very fast and simple. Just started to use automation, can't comment it well at the moment, but it looks good and promising. Cons There sometimes are errors with font formatting - it doesn't apply the changes with first time. Actually it happens so often that I am used to make most of font changes twice. Review Source CM Catie M. Chiropractic Student Used the software for: Less than 6 months ### "Excellent! " July 5, 2018 5.0 Pros I use this app to keep up with my contacts and prospective patients for student clinic and it helps me organize where I met them, which organization they are affiliated with, their phone numbers, etc. Cons I do not have any negative comments about this software and I would recommend this product to other students as well. Review Source ST Stilian T. Sales Manager Retail Used the software for: Less than 6 months ### "If it works for you" October 17, 2017 4.0 I like it and there is little that is better if all you are looking for is a sales pipeline. Pros Its quick to work with, We can get a good workflow going fairly easily. Simplistic enough for new people to pick up quickly. Cons Not as feature rich as some other CRM's that we have tried. It would be useful to have products sold, and a quote module. Review Source VR Verified Reviewer Business Consultant Internet Used the software for: Less than 6 months ### "Fairly Intuitive" August 19, 2023 4.0 Pros We are fairly new to Pipedrive. As admins we have been tasked with setting this up for our sales team. It is fairly easy to get going and the system UI is well though out. Particularly impressed by the Smart Docs feature which will save the Sales Team 'a lot' of time going forward. Cons As a Freshdesk and Atlassian admin, I am really surprised by the restrictive nature of PipeDrives automations. It doesn't feel like you can do too much in this area. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Review Source Response from Pipedrive September 19, 2023 Thank you for your insights! If you need any help, reach out to our Support 24/7. SB Stephan B. CEO Computer Software Used the software for: Less than 6 months ### "Perfect mix of ease of use and CRM functionality" February 16, 2016 4.5 Pros I love pipeline dashboard and ease of use in working with Pipedrive. It is like other CRM's should be. I work with other CRM systems since over 10 years as CRM consultant and i know how other CRM systems work. My experience is that many other CRM's which are in part very high sofisticated systems, are NOT driving the users to a good CRM solution and a working CRM process. In comparison with these old-school systems Pipedrive is a wonderful highlite where users can be happy to work with every day. It's very focused on your job and on the most important information about your prospects, customers and deals. Cons Pipedrive could be enhanced in some items. E.g. a better out of the box exchange of contact data with Microsoft Office 365 / Outlook. But at the end this is not my primary challenge. Another item would be a better identification of dub records in contact or organization table. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.