# Page 88 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 88 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 88 - Reviews of Pipedrive ## Showing most helpful reviews Showing 2176-2200 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ED Elena D. Office Manager Consumer Services Used the software for: 6-12 months ### "Efficient Sales Manager" August 5, 2019 4.0 Pros This CRM is very user friendly. Adding and closing deals is very simple. The whole design of the system makes it easy to navigate. I find the 'Statistics' tab to be very helpful in going over what we have achieved. The capacity of storing every note and conversation is extremely useful. There are a lot of features that can be utilized, like comparisons between lost and closed deals. What is more it is very budget friendly. Cons The only con I can think of is the lack of Outlook integration. The software integrates with a lot of other systems, but not Outlook, and this is my main choice for communications. Review Source PS Peter S. Ower Used the software for: ### "Pipedrive is GREAT!" February 17, 2016 5.0 Have to admit, that I was a little nervous having to pick out a CRM system for my small business. I knew I didn't want a difficult solution that had too many bells and whistles but was difficult to use. The reason I needed to pick a CRM is that it was getting way too difficult trying to manage deals on a spreadsheet. I picked Pipedrive because it was focused on managing deals. Pipedrive is easy to use, has all the features I need and is helping me close business, which is the name of the game. The software is working great and the company is available to assist if you have questions. They even will jump on the phone with you and screen share if need be. Overall, I'm extremely happy. My data is organized.. My deals are progressing thru the pipeline and I can see what needs to be done. It's great and the price is right. Thanks! Review Source JV John V. Owner Medical Practice Used the software for: 6-12 months ### "Excellent tool for your sales team." May 29, 2015 4.5 Pros Pipedrive is very easy to work and implement. Uploading your Excel data is a snap and you can be up and operating in just a couple of hours. Cons It would be nice to be able to set up individual groupings on people so that contact and individual data entries could be tailored to that specific group. Review Source JM Jared M. Business Development Coordinator Printing Used the software for: Less than 6 months ### "Problem: Experienced team + No CRM experience. Solution: Pipedrive!" April 3, 2017 5.0 I am the Pipedrive administrator and the lead generator at a commercial printer with 35 employees. Because of Pipedrive's intuitive design and helpful features, I not only won the support of our veteran reps, but also successfully on-boarded two new salespeople (one had used several other CRMs, while the other had never worked in outside sales). We're still learning how to adapt our workflow to the unique variables and challenges of our industry, but I'm confident Pipedrive is flexible enough, and the support team passionate enough, for us to continue succeeding with Pipedrive. Review Source PB Pavan B. President Media Production Used the software for: Less than 6 months ### "Great tool, that my team actually adopts!" December 21, 2017 5.0 My team has a terrible track record of adopting new software tools (asana, jira, etc.). Not the case here, we all use Pipedrive daily! Pros Pipedrive is extremely easy to use, I love dragging leads through the different stages of our sales cycle. Allows me to track our internal sales efforts, and manage priorities nicely. Cons We actually do not have anything negative to say about our experience. We may want to unlock tracking and other features soon with an upgrade in our membership. Review Source JA Jay A. COO Computer Software Used the software for: Less than 6 months ### "Focused feature set" August 10, 2021 5.0 We are ramping up 2 new sales and marketing programs and need t be able to effectively and efficiently track leads. Pipedrive meets our requirements. Pros Many of the CRMs that I have tried in the past were so robust and comprehensive that they were bewildering to set up. Pipedrive has a limited feature set, which is a good thing. This made the set much easier. Cons Setting up the catgories was not that intuitive. It took some time for me figure it out after looking at the sample templates. Review Source VR Verified Reviewer Financial Services Used the software for: Less than 6 months ### "Pipedrive" June 19, 2015 5.0 Excellent CRM Tool that, with the fully amendable functions, can really help any type of business. For the price, there is no better piece of software in the market - I've looked! Pros smart email. sales flow, activities, customization. Cons Company statistics section not available on i-pad / i-phone Review Source NP Nicole P. Project Coordinator Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Pipedrive helps closing deals" September 11, 2016 4.5 Pros Pipedrive is the first CRM which actually contribute to close deals with the prospects. it provides the options which help me being on track to make any communication required with potential clients. Managing clients info is very easy with Pipedrive. Reporting can be generated on the fly and DEALS can be marked as WON or LOST. Cons I want to manage sending emails form Pipedrive. I think there is a feature out there but I still need to find this out. Everything else works great for me. Review Source FD Fraser D. Product Marketing Executive Computer Software Used the software for: 6-12 months ### "Ideal CRM for SMEs" November 30, 2018 5.0 Pros \- improved the sales team's efficiency - runs on a very user friendly UI - very customisable - includes useful statistics and reporting capabilities Cons \- not as customisable as some other systems - changing the status of leads is not as easy as it could be Review Source HK Howard K. Owner Marketing and Advertising Used the software for: 2+ years ### "Using Pipedrive successfully for 3+ years" February 16, 2016 5.0 Pros Super simple to get started. Perfect for startups who may not have prior Salesforce experience Cons Doesn't have some of the advanced features of Salesforce, but haven't missed them Review Source MH Marco H. Head of Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Great CRM" September 14, 2018 5.0 Excellent Pros So easy to use and very visual. I can connect my lead generating tools through Zapier and automate the CRM entries :) Cons Would love more integration like being able to create a dynamic proposal and collect payments or more integrations with Zapier. Review Source VP Vlad P. Director of Sales Computer Software Used the software for: Less than 6 months ### "Easy to use and very efficient in managing my customer pipeline" November 10, 2015 5.0 Pros I have experience of using SugarCRM and Zoho CRM and had a chance to test Salesforce.com. Pipedrive is the best hands down, mostly due to its two great features: 1. It's very easy to enter data, so it doesn't take time to create deals (opportunities); 2. Great graphical representation of the customer pipeline (funnel) that gives you a great idea how many opportunities you've got in each stage of your selling cycle on the spot. Cons The other great feature of Pipedrive is that outgoing emails bcc'd to a certain address get automatically attached to a deal (opportunity) and thus create the history of correspondence with a customer. One thing that could possibly be improved is that incoming emails are attached to a deal as well thus creating a full picture of correspondence. Call logging would be another useful feature. Review Source SA Steve A. CEO Marketing and Advertising Used the software for: 2+ years ### "Awesome CRM that goes from RAW to WOW upon using it!" February 16, 2016 4.5 Pros Feels very intuitive (like an apple device) and pretty fast customer service. Cons They don't have an affiliate program so I can sell it to my contacts vs just a referral program Review Source RT Ramon T. Plant Manager Building Materials Used the software for: 6-12 months ### "Excellent product, recommended to all" October 18, 2018 5.0 Pros It is the best CRM management software in the market, it is a very well organized software and it is very easy to achieve the best personalization, you can import spreadsheets directly to Pipedrive to improve the purposes that each client requires, likewise you can create reports customized to send them to the company's emails. Cons I have no complaints about the software, everything is perfect and I will continue using it for many more years. Review Source CB Chhavi B. Owner Legal Services Used the software for: 6-12 months ### "Incredibly simple and visual sales reporting tool" April 20, 2016 4.5 Pros Their pipeline view is the most valuable feature to me. It gives a bird's eye view of your current leads and their status. Also the total deal value on each stage of the pipeline is very valuable. You can know what part of your sales process needs more attention. Cons Lack of customization options. A lot of times our business has unique needs (based on our sales process) and we almost always need to find a work-around to make it work on Pipedrive. Also the reports can be improved. Review Source NG Neil G. Sales Manager Construction Used the software for: Less than 6 months ### "Highly recommended" March 7, 2017 5.0 We have been using Pipedrive since January 1st this year. It has truly transformed our business. The ability to customize process tabs and schedule meetings has driven our sales procedures. The App is fantastic and stable. I have never reviewed a piece of software before, however, this is not a standard crm tool, Drives your business. We hold a weekly meeting and display the dashboard as the main agenda. Pros Customisation of processess. Google calendar integration. The dashboard view. The App. Cons There simply are no cons, all pro's Review Source AT Alex T. Realtor Real Estate Used the software for: Less than 6 months ### "Pipedrive CRM" October 8, 2016 5.0 Pipedrive is a very user-friendly crm. It is easily accessible with iphone. It handles my contacts in an organized manner and the "organization" tab under contacts has worked well for my other duties outside of work. Having the ability to see in dollar form, how much my sales revenue can go has been a motivating factor in keeping up with my daily duties. Bottom line, it is the kind of program I have been looking for, for the price. Pros Pipeline Tab customization Cons color coordinating the boxes rather than just the checkmarks would be nice. Review Source DK Dusan K. Used the software for: ### "Great Sales CRM!" November 17, 2016 4.0 Pipedrive is very intuitive and easy to use. It gives me a great overview of my team's effort to close deals for the company. Pipedrive tracks activities such as calls, emails, meetings and tasks and provides detailed statistics. The best of all is that Deals are in the center of user's attention - everything revolves around a Deal. This way my sales reps whenever they log in to pipedrive see open deals, their value and stage they are in and get motivated to move it further along the pipeline. It really shows that this application was developed by salespeople! Review Source SP Stéphane P. CEO Computer Software Used the software for: 1-2 years ### "Almost perfect fit with my requirements" February 16, 2016 4.5 Pros I like the ergonomy of the whole platform which allows quick access to the key information. Cons The data export functionalities are curiously limited for MailChimp which I use for my emailing campaigns. Only first and second name and email address can be exported... why not exporting the Company and the function as well?? Review Source EK Elizabeth K. Director of Marketing Computer Software Used the software for: 1-2 years ### "Pipedrive is a great tool for small/medium teams." June 1, 2015 4.5 Pros The product is easy to use and great for small teams. The support team is also very responsive and helpful. Cons The graphics in the app can get a little distorted for me; it could be because of plug-ins I'm using though. It also doesn't integrate w/ everything I would want it to, but that's not something you can expect yet. Review Source AQ Amy Q. President Philanthropy Used the software for: 1-2 years ### "simple and sophisticated " December 20, 2017 4.0 Pros It's easy for us to adjust things like web forms and pipeline stages. It's brought a level of sophistication to our small business. Cons I would love to see more filtering and reporting capabilities. Also it would be great if we could important contacts into the system via an excel file Review Source AM Anna M. Corporate Communication Director Used the software for: ### "Very useful CRM for a small business" November 22, 2014 5.0 I am a freelancer, providing training, communications strategies and analyses. My clients' base is not so big, but it is very difficult to remember to do perform all activities using only a calendar. The possibility to introduce order values is also additionally motivating - I can see my sales results month to month. Pros \- usability - price Cons \- duplication of deals is not as intuitive as it could be (I have some deals which are sold once in a year and I have to change many settings when duplicated the deal) Review Source JT José T. COO Computer Software Used the software for: Less than 6 months ### "Perfect tool to organize small and medium size sales teams" February 28, 2018 4.0 We change our excel sheet tracking for this tool. We are very happy with it. Pros Kanban style, easy to visualize how many opportunities are in every stage. You can customize a different pipes and it's easy to import data. You can move your full pipe and have it running in an hour. Cons It's focus in one time sales, it's difficult to visualize in pipe recurrent payments. You can create a new pipe with closed opportunities and manage there recurrent income. Review Source JL Javier L. CEO Logistics and Supply Chain Used the software for: 1-2 years ### "Amazing CRM at a very reasonable cost." November 9, 2015 5.0 Pros Pipedrive is very user-friendly, easy to navigate through and, as far as we have tested, unlimited in space. It's our everyday tool, incredibly useful. Of course, it's cloud-based and we find it cheap for what we get back. Cons The app is not quite as good as the PC version. The Spanish version has some English bits in it. Review Source VR Verified Reviewer Used the software for: I used a free trial ### "Great for what it does" July 13, 2017 4.0 Pros Clear linear way to track sales. You can see the deals move along the path towards success. A good product. Cons Not really a CRM from my limited experience. The best part is the sales pipe. I think the limitations to teams could be an issue. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.