# Page 9 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Pipedrive the right CRM solution for you? Explore 3050 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3050) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Pipedrive ## Showing most helpful reviews Showing 201-225 of 3050 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder Marketing and Advertising Used the software for: 2+ years ### "Really great tool if need more than Hubspot and less than Salesforce" June 28, 2020 5.0 Really great among all CRM tools if need more power than Hubspot CRM and don't want to shell out dollars for Salesforce. The mobile app is especially good among CRM tools. Pros Pipedrive has some of the best integrations have seen at that price point in any industry -- the customer lookup in Trello being a prime example. The overall product quality is also incredibly high -- e.g., we can see all export reports ever pulled in the system for audit purposes. Cons The biggest gap is consistent with almost any CRM on the market -- while we can drag & drop or bulk change statuses of tasks in spreadsheet mode, we can't change the task order within stage. Pipedrive \*does\* have some capability to hack this which we did on occasion -- specifically, just change up the event dates in the tasks and assign a custom field to be your actual due date -- it was clunky but it worked, and ultimately just use Trello for deal management. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Pipedrive general BCC of email, ability to do bulk edits, and drag and drop between stages Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) needed more CRM capabilities Review Source EL Elliot L. General Manager Computer Software Used the software for: 1-2 years ### "Pipedrive - A Valuable Sales Tool with Room for Technical Improvement" November 8, 2023 5.0 Pipedrive has been a significant asset for our sales team, providing us with essential tools for managing our sales processes. However, there are areas where this platform could use some technical improvements. Pipedrive is a valuable sales management tool with a user-friendly interface and useful features. However, the platform's technical stability and performance could use some attention, especially when it comes to minimizing downtime. Pros Pipedrive's interface is user-friendly and easy to navigate. The visual sales pipeline view simplifies deal tracking and management, making it accessible to both new and experienced team members. The email integration is incredibly useful, enabling us to track and sync our communications with specific deals, ensuring nothing gets overlooked. Cons Pipedrive falls short in terms of technical stability. We've encountered occasional hiccups and downtime, which can be frustrating when working on critical tasks. These technical issues have led to interruptions in our workflow, and while they are not frequent, they do have an impact when they occur. Review Source JF Josep F. Digital Strategy Accounting Used the software for: 2+ years ### "Pipedrive CRM for small and medium enterprise" January 11, 2023 5.0 High Satisfied with the solution. It Allow us manage leads, and customer scoring Pros Set Up very simple and easy to manage all the tools. I like the dashboard and the look and feel as well as the business forescating. Cons Is not easy to link with ERP or Billing Platform. They must improve the integrations for easy integration with another platforms Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Pipedrive Price and ease of use Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) To link the appointments without exit from the tool. Review Source Géovanny N. graphic designer Graphic Design Used the software for: 1-2 years ### "Boost your email marketing strategy with Pipedrive" February 16, 2023 4.0 Pros As a user of Pipedrive for email marketing, I can say that there are several benefits to this software. First, it offers a variety of email templates and features to customize my campaigns to my brand's needs. Secondly, Pipedrive has an efficient automation system that saves time by automating repetitive tasks, such as auto-responses or email sequences. In addition, it is easy to track the performance of my campaigns with Pipedrive's detailed reports. Finally, the easy integration with other marketing tools makes it an all-in-one solution for managing my campaigns. Cons The most advanced features are only available in the most expensive packages, which can be a barrier for small businesses or limited budgets. Also, the learning curve can be a bit steep, especially for users new to email marketing. Finally, customer support can sometimes be a bit slow to respond, which can be frustrating if you have a technical issue. Despite these drawbacks, I find Pipedrive to be an effective and comprehensive email marketing solution for companies looking to improve their marketing strategy. Review Source TM Tisunge M. Technologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Pipedrive effectiveness " January 7, 2023 5.0 Sales is the hub of almost every business, when I started out we struggled with selling, it was the most challenging part of our day to day projects, pipedrive made a huge difference, from planning sales to monitor deals it turned around the affairs of our profits making camapabilities, very helpful. Pros Pipedrive is helps alot, it is very easy to get started, an excellent software for small and medium sized businesses just like us when we first started, it saves us alot of time with its templates and there are group emails and workshops that are actually automated Cons Despite having all the advantages I find pipedrive to be slow as compared to other softwares that are taken as its direct competitors. Review Source MK Molsy K. Sales Coordinator Building Materials Used the software for: 2+ years ### "A single system to manage the sales pipeline and make marketing campaigns more effective." January 30, 2023 5.0 With Pipedrive, the team's capabilities have increased to better manage the database of actual and potential customers, automate all stages of sales, marketing campaigns, customer relations, and their data, and keep them under constant follow-up. The reach of our advertising campaigns has also increased, as has our success in attracting new customers. Pros Pipedrive provides many tools within a carefully designed dashboard, and it is great how Pipedrive can customize and add fields and files so that we can enter and save data as well as import contact lists and format them in an orderly manner. It's nice how they're always adding new features that help us create effective email marketing campaigns and effectively manage our sales pipeline, and it's great how we can easily go back and tweak previous campaigns to use them again with new campaigns. With Pipedrive, we get real-time notifications, analytics, and dashboards on customer responses, keeping us ready to take necessary action. Cons I did not encounter any technical problems during use; only optimal use requires more practice and learning, and the Pipedrive developers provide many videos and educational materials, which greatly contributed to understanding the correct usage method. It's also great that the customer service team is always ready to answer our questions and help us out. Review Source PK Parth K. Web Developer Staffing and Recruiting Used the software for: 1-2 years ### "Previously A fantastic sales and marketing tool now needs some improvements" December 16, 2022 4.0 Pros Due to how simple it is to set up and use on a daily basis, I have long been a fan of Pipedrive. It's incredibly simple to use and easy to combine with a lot of other apps. It enables us to separate quickly, accurately, and with the best filters, enabling us to attract the right customers for our company. Additionally, it is compatible with Gmail and Google Contacts, both of which are crucial. Pipedrive provides a thorough, effective, and simple-to-use overview of our sales pipeline. We can track the individual development of every sales team member working for the firm as well as the offers that are being made to prospective clients. Cons It may have cost us a bit to integrate with other applications, but with persistence and the help of its technical team, the problem was effectively resolved. There are no integrated contract management solutions, thus we must send emails to several contacts one at a time, one after the other. We have to directly ask them for such information because we have no idea where the leads for our web forms originated. It crashes, crashes again, then crashes some more. Customer support could actually care less about it, so you wind up with a number of system components that are inoperable and render the platform useless. Review Source MH Michelle H. Senior Project Manager Marketing and Advertising Used the software for: 2+ years ### "The most effective and straightforward sales tool available" November 3, 2023 4.0 Team members are encouraged to utilize the product because of its appealing UI, which makes it easy for them to see how it will benefit their work. Pipedrive is a powerful and flexible system that can adapt quickly to meet your needs helpfully. Because of how easy and effective it is, everyone in the team will be eager to use it daily. Pros Our sales department uses it as a tool for the total management and sales process. It gives a database of prospective clients and keeps track of new applicants to maintain communication with them. We finally have a solution that allows us to keep track of all of our sales in one place and monitor their progress over time. Pipedrive's many features will enable us to accomplish our goals and more, including the collection of prospect information and the scheduling of follow-up meetings. Cons Larger organizations with a more extensive client database may benefit from an increase in the program's memory capacity, which becomes taxed when dealing with a significant number of registered contacts. Review Source CR Carly R. Co-Owner Music Used the software for: 2+ years ### "One of the Best Lead Management Platforms Available!" June 30, 2022 5.0 Pros I love how easy it is to get your leads organized with Pipedrive! All my clients and potential clients are arranged in an efficient way. I could never keep track of everyone without it, as grouping 1000s of contacts and keeping notes on everyone without Pipedrive can be impossible! The reminders and notes features are my two favorite features! Cons Since there is so much info floating around in Pipedrive, sometimes if you lose track it can be a little confusing. As with any software, there's a learning curve but it's not very steep. Every once in a while I run into an issue and I'm mostly able to get the help I need. Reason for choosing Pipedrive Overall Pipedrive is one of the best of it's kind! I've used it for years to keep track of leads and potential clients. I'dd definitely recommend it for large and small companies a like. They are constantly making improvements to the software so it's always up to date. I like that it's also not as complicated and other similar platforms, and can be learned fairly quickly. Definitely worth strong consideration for anyone needing to organize and track their customers and leads! Review Source NL Nicole L. Senior Customer Specialist Construction Used the software for: 2+ years ### "Excellent Tool" June 30, 2022 5.0 Pros I love the transparency provided with insights from internal analytical reports, end to end sales process through stages, tracking of customer interaction and integration with other tools that enable direct contact with customers such as Front and TalkDesk. Cons Email recording and tracking should be easier and automated just as is done for SMS. We need to manually add \[SENSITIVE CONTENT\] to the BCC of our emails with customers to help with recording email interactions in PD. Review Source Ahmet Savas G. Business Solutions Executive Computer Software Used the software for: 2+ years ### "A Simple and Useful CRM Program" February 10, 2023 5.0 In general, it has an easy and useful interface and we can do the sales steps we want as we want, making it a useful software. Pros As a company, we make large-volume offers and experience long-term sales follow-up processes. For example, 1 sale can be closed in 3 years or in about 3 months. Thanks to Pipedrive, we can easily follow these processes. In addition, since we can customize our sales steps as we want, we can get a full response to our own needs. Cons For example, although the value of the Turkish Lira against the Dollar is low, I can say that its prices are still reasonable. It was also an important point for us during the decision phase. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Ease of user interface Review Source VR Verified Reviewer COO Computer Software Used the software for: 1-2 years ### "One CRM to rule them all " November 12, 2022 5.0 My fav. CRM Pros Super easy to use, well prices. I think the biggest advantage for my team is the reporting module - easy to customise reports. Cons Maybe it could have more fancy stuff to help generate/manage leads from the marketing perspective. It simply could have more features around lead generation or maybe some AI to help us get more out of our leads (more deals) Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Less complex, easy to use, price Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We needed more complex reporting. The price was lower too Review Source Response from Pipedrive March 10, 2023 Hey, Thank you very much for your insights! We will make sure to forward it to our dedicated teams for future improvements. If you need any help, please reach out to our Support Team. They will be happy to help! VR Verified Reviewer Content strategist SEO (expert marketing digital) Marketing and Advertising Used the software for: 1-2 years ### "Pipedrive : le logiciel CRM pas cher qui vous permet d'augmenter vos ventes en ligne " August 28, 2023 5.0 En résumé, Pipedrive ne vous permet pas seulement d'augmenter le nombre de vente, le logiciel CRM vous aide également à automatiser vos tâches administratives concernant la vente et à générer des leads. Pros Pipedrive est un excellent logiciel CRM qui vous aide à augmenter les ventes sur le web. L'outil de marketing est doté de pipelines avec un fonctionnement par glisser-déposer dont je me sers pour ajouter des activités et suivre les leads. Vous pouvez facilement automatiser le processus d'achat et de facturation et gérer vos projets avec ce logiciel CRM. Cons Personnellement, j'ai été satisfait par Pipedrive, c'est un logiciel CRM que je recommande puisqu'il est professionnel et son tarif est moins coûteux. Review Source Response from Pipedrive September 19, 2023 Hey, Thank you for your detailed feedback! It is very important to us! Reach out to our Support if you need any help! Melissa H. Game Developer Computer Software Used the software for: 2+ years ### "Our team can stay organized with Pipedrive" May 29, 2022 4.0 Pipedrive is a forward-thinking business with a solid CRM system. Pipedrive is one of the top CRMs out there. Keeping tabs on commercial real estate leads is easy with this tool. Salesforce-based systems have previously served me poorly since they were very sophisticated for my small-scale requirements. Pros Pipedrive is great since it does exactly what it's designed to do while also providing so much more value than simply a CRM. Makes keeping track of agreements and maintaining a clean pipeline a breeze. Notes and phone conversations may be easily recorded. You may sort and filter anything you want in the pipeline view. Cons To do "granular" searches, it might be challenging. I've found it difficult to sort by really narrow criteria. My recollection is that it was difficult to sort deals by area, deal size, and other parameters. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I was able to get up and going with Pipedrive in a matter of minutes because of its ease of use. Because with Pipedrive, our team is more organized, we can employ automations, and we can access reports through API. Review Source Darleen B. Sales Consultant Associate Insurance Used the software for: 1-2 years ### "Powerful. Great contact and prospect manager." April 10, 2022 4.0 Learning to use pipedrive is fast, it doesn't require a lot of time for training. I recommend it for being one of the most complete and reliable CRM in terms of results. Pros Pipedrive is a great help in my work role, it makes me feel more capable of handling various issues with my clients without losing my mind or messing up my activities. What I like most about this software is that it allows me to see in a simple and clear way the status of each business process, highlighting the elements that require more attention. This CRM provides you with reports, statistics, has a mobile version, API, conversation tracking, compatibility with various email providers, personalization of activities and contacts, among other features that make it better than other tools on the market. Cons As for the price, I do not agree that the most basic and simple functions are limited in the cheapest plan, so now we use a more expensive plan. Review Source KP Kurt P. IT/Data Manager/HSEQ Oil & Energy Used the software for: Less than 6 months ### "Pipedrive is EXACTLY what our sales/CEO needed. " November 16, 2016 5.0 We used to use endless excel spreadsheets and Dropbox to keep the sales/CEO up to date. This system did not work very well and was not helping our sales team and president/ceo keep up to date on the status of contracts 'in the pipeline'. When I saw an ad on Facebook for Pipedrive, I instantly knew it would be a perfect fit for our organization. It's super easy to use All you need is a browser. No more excel spreadsheets, dropbox accounts, syncing issues etc. The sales team / CEO can add new 'deals' in just a few clicks. When I gave my presentation to Management, they instantly "got it" once I dragged a new deal from the first stage "initial enquiry" to the second state "contact made". When I then updated the deal to indicate that a proposal had been submitted, I dragged the deal over to the "proposal submitted" stage and everyone said "aaaaahhhhhh". Favourite Features: 1. Ease of use. - All you need is a browser and there is a mobile app. 2. Deal stages - You can drag a deal from various stages (use the default or customize with your own sales pipeline) to instantly show what stage your deal is in. You can also have MULTIPLE pipelines. For us, we have a Primary and Secondary Pipeline 3. Creating Activities / Tasks - You can assign tasks such as 'emails, lunches, phone calls, follow ups' etc and have them assigned to users. Those users get automatic email reminders the morning the task is due. 4. Indications for overdue Activities / Tasks - You can instantly see (via a green, grey, yellow or red) Icon next to each deal if you have a task that is due today, or overdue, or no task assigned yet. 5. Reporting - You can instantly see in the 'dashboard' your current sales performances such as deals won (and for how much), the dollar amount of deals in the pipeline for each week, month or quarter etc, deals lost etc. 6. Email functionality - You do not have to manually copy / paste emails into Pipedrive deals. If you use the deal specific bcc address, all information in the email is automatically entered into that deal. 7. File uploads - You can upload your presentations, proposals straight into pipedrive. 8. Customization - Just about everything is customizable. 9. Deal Rotting - Deals are highlighted in red when they are 'rotting' meaning no activity over the past X number of days. 10. Dollar Amounts - Each deal can be given a dollar amount. Pros Ease of use. Deal Rotting Deal dollar amounts Dragging deals from the various stages Multiple Pipelines Outlook Email Integration Mobile App Everything is customizable File uploads Weighted deal dollar amounts Color coded icons for activites that are due, expired, or have not been assigned yet emails for activities that are due that day. Cons Sometimes when you add a deal, you ahve to refresh in order for it to show. Also when you edit a deal and add a note for example, that deal moves to the bottom or top of the list in that various stage. It would be better if that deal stays where it currently is in that stage, even if you update something in that deal. Review Source ML Mohit L. Business Dev manager Computer Software Used the software for: 1-2 years ### "Pipedrive - User review" February 3, 2022 3.0 It is a decent CRM to use for start ups. Doesn't have advanced features like mapping and in depth reporting like Salesforce. Pros Sliding feature where opportunities can be moved easily from one tier to another. Cons No calling functionality. Email sync also does not work well sometimes. Doesn't track all the emails sent/received Switched from [Copper](https://www.capterra.com/p/141642/Copper/) Efficient and well-integrated with Gmail Review Source Response from Pipedrive March 7, 2022 Hi Mohit! First of all, thank you very much for taking some time to provide us with your feedback. We are happy to know you like Pipedrive and we are here 24/7 to help with any doubts or help you need! Regarding the calling feature, with Pipedrive's built-in Caller feature, you will be able to directly click and make calls to your customers without leaving the Pipedrive web-app, as well as automatically log all of the calls as activities for effortless reporting. Here is our support article for additional information: https://support.pipedrive.com/en/article/caller Also, the email tracking is done by adding a tracking pixel to each email where tracking has been enabled. If a contact you are emailing has images disabled in their email client or if the email is set to plain text (instead of HTML) the tracking pixel will not work Once again thank you for your feedback! Do not hesitate to reach us if there is anything we can help it! Kind regards, Pipedrive Team. VR Verified Reviewer Supervisor Printing Used the software for: 6-12 months ### "Recomendo muito para quem busca um CRM e gestão e qualificação de Leads" July 17, 2023 4.0 Excelente ferramenta para utilização de CRM e na gestão de leads e qualificação do mesmo, nos ajudou e muito alavancar nossas vendas. Pros A facilidade em utilizar a ferramenta em todas as plataforma Notebook e celulares. Cons Apesar da ferramenta ser muito completa ainda tem um preço um pouco salgado! mais que a medio prazo vale o custo beneficio. Alternatives considered [Hupport](https://www.capterra.com/p/213682/Hupport/)[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Group Leads](https://www.capterra.com/p/191537/Group-Leads/)[Marketing 360](https://www.capterra.com/p/148516/Marketing-360/)[FireDrum Email Marketing](https://www.capterra.com/p/139932/FireDrum-Email-Marketing/) Reason for choosing Pipedrive A faciliadade na aquisição do mesmo e recomendação de um colega de trabalho. Review Source PV Pankaj V. Technical Acquisition Specialist Information Technology and Services Used the software for: 2+ years ### "Pipedrive gives a good capabilities for a CRM with great integration." May 19, 2023 5.0 In my opinion, it's fantastic. Since I'm working in IT and sales, Pipedrive is a very powerful CRM for business with easy access for users. I used both HubSpot and Pipedrive recently, I prefer the way Pipedrive does this, I feel more productive. Pros Pipedrive is very straightforward to use, the Pipedrive automation is the best it helps me automate my flow. When we started using it we loved it because it had fewer features than most competitors, but the features it had worked better. Cons Limited filters- As comparison with other systems in market. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The user-interface is very friendly. You can customize the stages of your workflow. A robust marketplace to integrate other apps, supporting the ability to connect multiple platforms within our work environment. Review Source Jennifer H. Owner Publishing Used the software for: 1-2 years ### "At a Glance" November 15, 2023 5.0 Pros I like that everything I need to know is right there on one screen. Cons What I liked least was not being able to figure out how to use automation tools with it (and that's probably 100% my fault). Review Source NiN N i N. Content Writer Writing and Editing Used the software for: 2+ years ### "Positive review about Pipedrive" November 4, 2022 4.0 Overall experience of using this software was really good. Pros I like its search/filter feature the most. Cons All its features are pretty good. I didn't find anything to dislike about it. Review Source Response from Pipedrive March 9, 2023 Hi! Thank you so much for taking the time to leave us this amazing review! Keep an eye on our Community (https://community.pipedrive.com/) and follow the news about Pipedrive! JB Janelle B. Customer Relations Manager Construction Used the software for: 1-2 years ### "Pipedrive's the foundation of our customer relations efforts" October 30, 2023 5.0 Pipedrive has been a great addition to our sales & CRM efforts. With it, we have a system where we can easily follow everything with each prospect and customer, we can create good looking reports from our CRM data, and we've saved a ton of working hours thanks to the automated workflows. All in all, I think it's a must for any growing sales operation. Pros The best thing by far is the automated emails. We have workflows that trigger an email within 10 minutes of an action taking place. Without it, I'd have to constantly check my inbox. It's saves us a lot of time for more outreach and prospecting. Cons The setup was pretty gruelling for us. The property and workflow setups in particular took longer than we'd anticipated. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Pipedrive Pricing was an important factor for us and Pipedrive looked more than capable enough at half the price of some of the others. Review Source JG Jose G. Design Design Used the software for: 1-2 years ### "Buena Calidad" December 4, 2022 5.0 Muy positiva con muy buen uso y cumple su funcionalidad. Pros Su gestion de llamada,contactos y facilidades de uso y manejo. Cons No tiene tutorial para quizas que sea mas intuitiva Review Source Response from Pipedrive March 13, 2023 Hi Jose, Thank you for sharing your feedback! We would like to reassure you that we are always here to help!  You can also check one of our live webinars, or look at our Pipedrive Academy for in-depth tutorials on how to get the most out of Pipedrive features. We have a Pipedrive Community and a Knowledge Base also has guides and FAQs if you need additional assistance throughout your Pipedrive experience. If you require any assistance with anything during this time, or just have some questions, feel free to reach out to our Support Team! https://www.pipedrive.com/en/webinars https://www.pipedrive.com/en/academy https://community.pipedrive.com/ https://support.pipedrive.com/en Daniel V. Ingeniero Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Mejora tus ventas con Pipedrive" February 28, 2023 4.0 Ha sido excelente para gestionar las ventas de la empresa, llevando una base de datos ordenada realmente lo recomiendo, ademas de poder enviar correos de forma empresarial Pros Gestionar los clientes, ventas por departamentos, te permite crear de forma sencilla una base de datos Cons no todos tienes acceso al software, tiene una version gratuita y paga donde las funciones son mas pero en mi experiencia de uso se pone un poco lento Review Source MS Mohammed S. Owner Professional Training & Coaching Used the software for: 2+ years ### "Full Featured Sales CRM" September 20, 2023 5.0 Pipedrive has been my primary lead generation and lead management tool for the past several years. It allows me to track all of my coaching clients, all the pipelines that they are in or have been, with automation to help me from doing things manually. It integrates nicely with all other apps, and the ability to sync with my email is superb because it allows me to quickly review all email correspondence for that particular client. Pros Every feature you would want in a CRM without the complexity of Salesforce. While this may be a bad thing for those that need the complexity, Pipedrive will server most small businesses and self-employed more than well. It's other biggest asset is a feature rich automation tool. Cons I do wish that there was more customizability of what is shown and not shown. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive DIdn't need the complexity and therefore the pricing for other products didn't make sense. Review Source Response from Pipedrive February 12, 2024 Thank you very much for your feedback! :D We will make sure to forward it to our dedicated teams. 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