# Page 26 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 26 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 26 - Reviews of Pipedrive ## Showing most helpful reviews Showing 626-650 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Rudy S. Account manager Computer Software Used the software for: 2+ years ### "Track and lead management easy to use " May 11, 2022 5.0 Pros I liked the fact that it had many automatiions. Cons Sometimes some functions needed lots of steps. Reason for choosing Pipedrive Zoho has lots of glitches. Review Source Carlos Orlando R. TSU Computer Hardware Used the software for: I used a free trial ### "An intuitive and efficient solution." August 3, 2023 5.0 His ability to visualize and be able to follow up on my sales opportunities in detail is great. Pros I found how easy it was to navigate and use all of its features. I didn't need to spend hours learning how to use it, I could just start using it right away. Cons It is very good but I would like to have more advanced options to organize and filter my data in a more efficient way. Review Source Response from Pipedrive September 19, 2023 Carlos, thanks for sharing your experience with Pipedrive! PATRICK C. Principal Computer Software Used the software for: 1-2 years ### "Building pipeline with Pipedrive" September 28, 2019 4.0 It is good. The key need for me is working with my contact information and sharing information. It is doing that quite well. Pros I am able to do many advanced things with this software. It is easy to use and very powerful. Importing and exporting opens the door up to great use. Cons The updates to my outlook drive me crazy. All imports add multiple call events which results in alot of deleting. The dashboard metrics for number of calls and thinks do not appear to work correctly. Reason for choosing Pipedrive Cost and capabilities Review Source Hywel T. Owner Used the software for: 1-2 years ### "The best software is the software you use" June 15, 2018 5.0 Pros Dead easy to set up and customise; the drag and drop nature makes it easy to use without watching dozens of training videos and it can be changed to fit your company - new fields, new pipelines. I actually create web pages with it by taking the customer data from Pipeline using Zapier into Webflow - all automatically. Cool support department, highly recommended. Cons The integrated email feature on the Gold plan doesn't allow text formatting - I understand it's coming though. Review Source DK Daniel K. President Media Production Used the software for: 2+ years ### "Pipedrive solid for startup sales teams" September 12, 2018 5.0 It has been great for small 3-10 person teams and they're pretty quick on customer response/questions/help. It also doesn't take an IT staff or CRM administrator to make some minor adjustments. Pros Pipedrive seemed to be better than GetBase or Nutshell. It has easy ability to upload and quickly build out a sales funnel. The mobile interface and ability to connect to email is better than others I've noticed. The DEALS view is a strong asset in Pipedrive. The way the app tracks phone calls is great for managing remote teams and call outcomes. Cons I think the email template is a bit wonky at times; and there are a few subtle nuances like "Mark-As-Done" that can make managing a team's daily performance a bit cumbersome, if they're missing details. Review Source VR Verified Reviewer Founder Internet Used the software for: 2+ years ### "Simple but powerful CRM" December 8, 2017 4.0 Pros Love the column-oriented UI. Being able to see the whole funnel visually and move prospects through it is great. They have been adding lots of features over the last few years. Cons No complaints, honestly. Like all CRM tools, the UI sometimes leaves a little something to be desired, but it's nice enough and very functional. Review Source AR Augustina R. office administer Computer Networking Used the software for: 1-2 years ### "An easy way to manage customers sales." October 11, 2022 4.0 Its easy to use and helped the company and the team to makes or improves on sales and integrate well with one another.i would always buy it. Pros View reports and know how to Optimise an improve them. Addition of more features to another. Can see the whole team progress in one spot. Cons Support is limited to small accounts. Reporting is a little limited. The process of using it is sometimes slow. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Advancement. Review Source Response from Pipedrive March 9, 2023 Hi Augustina, First, thank you very much for your review! It is very important for us! We will make sure to take it into consideration for future improvements! If there is anything else we can help with, do not hesitate to contact our Support Team. They are here 24/7 for you! NL Natalie L. Director of Sales & Business Development Construction Used the software for: 1-2 years ### "Excellent & Versatile Sales or Project Management Software!" July 10, 2018 5.0 Customizable, easy to learn, easy to use, versatile, app & software integration, great customer services, online tutorials. Pros Our business needed an "all in one" program to project manage, track work time, manage payments, upload files and images, track sales, email clients, and more. Pipedrive also integrates with other apps and programs that we use, for instance, CompanyCam, Gmail, MailChimp, etc. There were many other programs that cost so much more and were so complicated. We wanted a customizable program that had great functionality, but didn't cost a fortune, AND was easy for all of our team members to learn and use. This program was built for the novice and pro in mind. It's designed as a CRM, but fully customizable for other types of processes. Customer Service & online tools and tips are also excellent. Pipedrive fit the bill! Very satisfied company using this program! Cons Not much. The sorting functions for contacts are by first name only. I reference jobs by last name, so this took a little bit to get used to. It's something they are going to change, though. Review Source KS Karim S. Stratège de marketing numérique - Digital marketing strategist Luxury Goods & Jewelry Used the software for: 2+ years ### "A near-perfect CRM solutio, but only if you have a small business" March 11, 2020 3.0 Pipedrive was great for my startup, but we had to part ways once the company got bigger and more diverse. I still recommend it for small businesses. Pros Very easy to integrate within your business processes, simple setup and user-friendly interface with a good mobile app. Cons While you do have the ability to have more than one pipeline (if you want to separate your opportunities by departments or product offers), there is no way to separate the new leads from the existing contacts efficiently. Review Source bF bruno F. CEO Management Consulting Used the software for: 2+ years ### "O melhor CRM para pequenas e médias empresas" March 23, 2023 5.0 Pros facilidade de implantação e uso. muito intuitivo e bom material de suporte Cons alguns recursos possuem valores elevados Reason for choosing Pipedrive facilidade de uso e ferramentas disponíveis e integrações mais fáceis Review Source VR Verified Reviewer Board Member E-Learning Used the software for: 1-2 years ### "It was great.. And then it wasn't" November 28, 2018 4.0 We were with Pipedrive for almost two years. During that time, there were things that could be better, but overall we were happy with the experience. Then, one day, we lost everything. Pipedrive had a server error of some sort, and all of our data was deleted. They sent out a mass email to everyone about what had occurred, and that they were working on trying to recover it. But not once did we receive a phone call, get a response to a phone call or anything. We were lost for weeks, and it just didn't seem like the people at Pipedrive cared how much it affected our ability to conduct business. We had to move to a new CRM system. As CEO I just can't afford to have my team in that position. Pros Ease of use is definitely #1. Pipedrive was insanely easy to use for my team, which was very small at the time. I also enjoyed the multiple pipelines which allowed us to take advantage of the various ways we sell products. Cons The customer service is by far the worst feature. You can read more about my experience below. Review Source Justin A. Digital Strategy, Marketing Automation, Online Marketing, CRO, Branding, Wordpress Development Marketing and Advertising Used the software for: 6-12 months ### "Pipedrive - These Guys Have CRM Done Right - Especially for Sales" December 13, 2017 5.0 Pros I love the visual presentation of deals in Pipedrive. The platform clearly shows where all active deals are in the sales process, shows when the need attention, and does so in a visually compelling way. The "Deal Rotting" feature is especially motivating to make sure to drive deals through your sales process. Cons Honestly, there really isn't anything I don't like about Pipedrive. They have continued to innovate and add features and functions and are truly a sales organizations CRM of choice. If I had to say something could be improved than I would like there to be more native reporting as well as native data enrichment. Review Source JR James R. Director Management Consulting Used the software for: 1-2 years ### "Lead Management for a startup" September 16, 2022 5.0 Great, it has aided us in formalising our sales cycle Pros Ease of use, very simple to create your own pipeline stages and populate through both manual input and importing a csv Cons Reporting is lacking a little, the parameters are difficult to decipher and it’s not as versatile as it should be. Review Source GS Grant S. CEO Computer Software Used the software for: 2+ years ### "Great for Managing a Sales Team...But More Complicated than Highrise" January 9, 2018 5.0 Pros This is a full featured CRM at a fraction of the cost of Salesforce or other full featured CRM. It is a great tool for managing a team of 3 or more salespeople — especially if each person works 10+ deals at a time. I really like the swim lanes for tracking deal flow. Cons Pipedrive keeps adding new features which is great, but they aren't well designed. This leads to a lack of unity in the user experience. For example, the Settings section allows you to do almost anything. However, it is extremely difficult to find how to do what you do. I even struggle to remember how to change a setting after a couple days. Thankfully their is a lot of great documentation so the answer is only a search away. Review Source IA Irmak A. Business Development Specialist Printing Used the software for: 1-2 years ### "Web Based CRM Program" February 10, 2023 5.0 Pros Web-based and easy user interface was one of the important reasons we chose Pipedrive. And most importantly, it is very good to be able to do our sales stages ourselves and to be able to transfer between sales processes with the drag and drop method. Cons It would be better if there were flexible quotation formats and we could integrate these formats with our own company's quotation format and send the quotations from Pipedrive. Review Source VR Verified Reviewer Marketing Director Design Used the software for: 2+ years ### "Best out there. Best value. " August 9, 2018 4.0 I've implemented it at two companies now. Very user friendly and no technical knowledge needed. Pros Intuitive, quick set up and great customer service. A powerful tool with a low entry price point that doesn't skimp on features. Cons A bit of a learning curve on the UX, but easily figured out and great customer service when you're stuck. Review Source AD Andy D. Owner Construction Used the software for: 2+ years ### "Run Away." August 4, 2020 1.0 Bad. The final straw just happened when they refused to refund seats that were changed on the day of renewal. I had four companies using this product...but I am now pulling them all out. Pros The sales pipeline visual view is nice. That is about all. Cons The customer service and the overall functionality of this product is terrible. I had to switch. I used it for 5+ years and the updates that they made to improve the software made it more complicated. Any upgrade that was something that you may want, they tried to add on a charge...sometimes without proper advertisement of charges. Reason for choosing Pipedrive I like the simplicity initially. The problem is that you have to customize this product so much that it takes away the ease of use. Review Source VR Verified Reviewer Associate Software Developer Used the software for: 6-12 months ### "Beast for Productivity" January 29, 2018 4.0 The graphics and the format are simply great features of this type of crm apps, I love the way it helped me and my team out of spreadsheets. Pros I don't have to switch to microsoft office for my needs, everything is made for me by it. It has a very nice interface and I have used it along with other crm's used by my company.We can find all things easily by Pipedrive. Format and graphics are a great plus which help you do things faster. Cons Marking scheme has a little blot, when we mark a work as done. The navigation system is not good enough for catching up with address. A small amount of time should be given to solving of problems of premium users. Review Source VR Verified Reviewer Director of Digital Strategy Computer Software Used the software for: 6-12 months ### "Decent CRM for small business teams" November 18, 2018 4.0 We use Pipedrive daily at our organization as it is the CRM for a major client, it is not ideal by any means but with a little work you can get it to do most of the things that you would expect from a CRM. Pros Pipedrive is fairly easy to set up and use by people of all levels technical knowledge. Deals and stages are laid out and organized well and it is easy to navigate between leads and deals. Cons While Pipedrive is easy to use it does come with limited integration to Mautic which we use as our marketing automation platform. The "one way" data push means that we can update from Mautic and push to Pipedive but not the other way around which can be frustrating. Review Source VR Verified Reviewer Sales Associate Real Estate Used the software for: 1-2 years ### "Simple and to the point" November 20, 2018 4.0 It's been a while but it got the job done without complicating things/the sales team! Pros It may not have all the bells and whistles but it worked well for my sales team. I love the dashboard where you can easily see what's in your pipeline or someone elses quickly. Cons It didn't have all the features I needed for my last sales team but it was perfect for the sales org I worked for previously. Not as much customization available as with the bigger guys (ie, customizing field names). Review Source RH Rasmus H. Digital Advisor Online Media Used the software for: Less than 6 months ### "Great sales tool. Not a CRM" August 28, 2017 4.0 Getting Control of our Pipeline. Pros It's super intuitive to use. It is easy to get people on board and working with it. The overview of the pipeline is really important for our business, and assisting us in getting better at creating a relationship with a customer, and hopefully in the future to nurture that relationship. If you can work with Zendesk, then support is fast, casual and to the point. Cons The Reporting statistics aren't that great. The dashboard is basically worthless when you can't customize the metrics. It's annoying to have to make reports in Excel/with a third party. It's not really a CRM in my opinion, as I would like to have more functions for Customer Relationship management on a personal level. And I am still struggling to apply all of our data, and creating lists for e.g. Email segmenting as so on Review Source Response from Pipedrive September 25, 2017 Hello Rasmus, Pipedrive is a sales-management tool designed to help salespeople get more organized. Over 40 years of selling experience have gone into Pipedrive¿s design, which delivers a simple experience that just makes sense from a salesperson¿s perspective. Pipedrive reminds you what actions you need to focus on every day so that nothing ever falls through the cracks. That being said, I can confirm that Pipedrive¿s main focus has been the sales perspective and we are currently looking into ways to add more functionality in regards to the customer relationship section you are referring to. Your comments in regards to the reporting section are welcome and we are currently also planning to add more customisation to the dashboard in the near future. Please reach out to our support (https://support.pipedrive.com/hc/) to be added as a beta tester for customized dashboard. Thank you for the feedback! Jussi M. Owner Management Consulting Used the software for: Less than 6 months ### "Useful and sleek small and medium-sized company CRM" February 21, 2022 4.0 Pipedrive has helped me to create a sales culture in a non-sales-driven organization. It is easy enough to use and visual enough to engage users. Pros Easy to set up and use, versatile feature set, good dashboards. Nice UI that is a relief after having used Salesforce for a long time. Cons The price goes up relatively steeply with advanced features. Less than stellar mobile experience. As the product evolves fast, help files are sometimes a bit outdated. A bit more robust reporting would be a plus. Review Source IM Imam M. Graphics design Graphic Design Used the software for: 2+ years ### "I love this software" January 10, 2023 5.0 It has indeed helped in a long way, and thank you for creating this website. It's really amazing. Pros It's a very nice software and I like everything about it, it's really amazing. Cons Nothing actually, it's very nice and speedy. Review Source OM Oberdan M. Analista de Sistemas Higher Education Used the software for: 1-2 years ### "Avaliação de usabilidade do Pipedrive" January 2, 2023 5.0 A utilização do sistema nos auxilia muito no dia a dia, conseguimos ter uma gestão em tempo real dos nossos funis de venda. Conseguimos criar nossos parâmetros e realizar o acompanhamento dos mesmos através dos relatórios disponíveis. Pros Gosto da usabilidade do sistema, é intuitivo e auxilia o usuário dentro da plataforma. Além de uma visão simplificada e geral de todo o processo, que ajuda muito nas tomadas de decisões. Cons O preço, ainda é caro uma licença. Para pequenas empresas pode ser um investimento alto para utilizá-lo. Review Source VR Verified Reviewer Customer Success Manager Used the software for: 1-2 years ### "Great UX/UI, solid revenue predicting" April 16, 2018 5.0 Pros This is my favorite CRM I've ever used. It's super easy to learn, and it's got all the features you'd expect. The Kanban-style pipeline is extremely versatile, and even fun to use. Cons It's possible I simply wasn't using it right, but the revenue prediction aspect of the pipeline was a little weird. I wish there were a way to both use the likelihood of closing a deal at a particular stage, and keep that likelihood from impacting the revenue projection. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.