# Page 39 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 39 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 39 - Reviews of Pipedrive ## Showing most helpful reviews Showing 951-975 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GM Gerron M. Sales Representative Used the software for: ### "Pipedrive takes the hassle and much of the stress out of my workdays. " February 29, 2016 4.0 Pros: This program is extremely easy to use. Set up was really simple. In very little time, I was able to maneuver my way around very easily. For this reason, I haven't really had to deal with customer service at all - so I gave only 4 stars there. This is as close to perfect as it gets. I can put something into my Pipedrive and know I don't have to worry about it. No more notebook full of notes and valuable info, I simply put it into my Pipedrive and forget it! I absolutely LOVE that Pipedrive automatically updates any new contacts I enter on a deal and I can easily export the info for any other needs. I've found multiple pipelines to be a useful tool. I have a different pipeline to deal with pending orders, open orders, and closed orders (returns). I can easily move a deal from one pipeline to the next. This is so nice. The phone app is nice - I am on the road a lot and this way nothing gets forgotten. I can take care of it right away by setting an activity from anywhere. Cons: I do not like the BCC email feature. I still have my email window and pipedrive window open at all times. It would be very nice to have everything in one place without having to go to my email and BCC it to my deals. So, I reserve this feature for very important, informational emails only. If I could change one thing, I'd add the option to set-up automatic activities. In my line of work, often once something reaches a certain step in the pipeline, my next action will be the same regardless of the client. I wish I could just swipe it over to that stage and have an automatic activity reminder later without having to manually set it. Note: I am an independent contractor, so I don't have experience on using the program with multiple other people. However, I'm confident that I could hire an assistant and very easily manage their tasks in this program. Review Source Marcos G. Production and Content Director Used the software for: 1-2 years ### "An excellent tool for sales. Helps you keep everything nice and tight..." January 31, 2018 5.0 Everybody knows exactly on what stage of the sales process our clients and team members are. Its easy to use so we dont need to invest lots of time updating each project. You just make a few clicks and keep on selling!! Pros As managers, its really easy to keep track os different leads, clients, customers and projects our teams work on. You can know (past and future) all moves and activities they are making on every step of the way, thanks to their funnel designed UI. Cons We had some trouble uploading data from our DB. We had to create a lot of businesses and projects from scratch. Review Source Haroon H. Used the software for: 6-12 months ### "A great user friendly CRM" October 20, 2016 5.0 Having looked at other CRM systems, the great thing about pipe drive is that you can clearly develop a logical and graphic interface that allows you to determine exactly where every lead is up to in your pipeline, who is dealing with it and what the next steps are. User friendly and intuitive. Pros Interface User friendly Clear pipeline progression Capture everything Cons Email integration could be better Review Source SC Simon C. Founder & CEO Computer Software Used the software for: 6-12 months ### "Easy to Use Cost Effective Sale Tracking Software" February 8, 2019 5.0 It is a really good sales tracking software. The biggest hurdle you will have is keeping the discipline to log interactions as they happen. Pros It is drop-dead easy to use on your PC, tablet and mobile device. I like how you can link an activity, for example, a new sales lead, to your contacts and Pipedrive will automatically prompt you to add notes when you complete a call. Furthermore, the ability to schedule a follow-up activity (call, meeting or email) from the app is very handy as is the ability to add a BCC email address so you can record email correspondence between you and the potential customer. The price is very good for the features the product delivers. Cons I tend to always forget to BCC Pipedrive into my external email correspondence, however, it is a simple process to do it after the fact. Would be good to have automatic upstream integration with Gmail (it most likely has this feature, however, I'm yet to discover it). Review Source Janelle M. Wildcat Group Buy Manager Marketing and Advertising Used the software for: ### "Great CRM System" October 20, 2016 5.0 I've used a few CRM systems and I personally really like the way Pipedrive is set up. I would be so unorganized if I didn't have it to use at work. Because of Pipedrive, I can keep track of my customers and show them that I really care because I can remember their needs, and past orders. Pros Easy to use Organized Value added to my sales Cons I wish there were more options to build charts/graphs/etc., so I can view my stats and visualize progress or the lack thereof. I can see stats currently, but I can't customize them to show me exactly what I want to see. Review Source BG Brittany G. Mortgage Specialist Banking Used the software for: 2+ years ### "Pipedrive Review" February 25, 2020 5.0 Overall, for a CRM software this is a great value! Lots of customization features and works well in many different industries! Pros I use this as my daily 'to-do' list. Once the profiles are set up, the tasks just tell you what to do to accomplish your daily activities. Cons You have to pay for the more advanced automation. This would make the process of inputting tasks a lot more efficient, but I understand why they would need to charge for it. Review Source Mike M. Standards Assessor Market Research Used the software for: Less than 6 months ### "Great Support, Great Integrations, but Poor Value for Money" February 26, 2019 4.0 Pipedrive is quick to get going with, very low on spam, has a beautifully integrated email client that actually works and is very reponsive on older, legacy hardware and small displays. Really reliable and quick in terms of data look-ups, and the only thing I miss is no ability to have an out-of-the-box dialler, like close.io Pros A lot of people love the drag and drop pipeline for the leads, but for me, that was just "meh", but I think where it also shines is email integration. I can create, schedule appointments and leads with one click, and especially for follow-ups, this is a god send. The support guys are top notch, super smart, super fast. Cons Support is based around European opening hours, so for me, this means a long wait for help when I need it. Review Source SB Stephen B. Managing Partner Financial Services Used the software for: Less than 6 months ### "Nice product - no live support" September 23, 2021 3.0 nice product - but customer service is lacking Pros the ability to bcc emails from gmail into pipedrive and track prospects in good. Cons I tried to get someone on the phone or to do a screen share and I could not Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive has some good functionality fair price Review Source Jack F. President | Get LinkedIn Appointment Setting | LinkedIn Expert | Sales Leader, Trainer & Coach Used the software for: 2+ years ### "I have used Pipedrive for myself and several clients." April 4, 2018 4.0 Pros I love the Pipeline feature of Pipedrive. It is the most visible Pipeline of any CRM software I analyzed. I also like the two way email sync and the reasonable price. Cons It doesn't have an email marketing platform integrated with the CRM so it requires that you use a separate program for that. I like other programs that have both functions within the same application. Review Source KP Kari P. Realtor & Investor Real Estate Used the software for: 6-12 months ### "Simplify your CRM with Pipedrive" July 28, 2019 5.0 Pipedrive Simplifies my life! The user interface IS SO GOOD. I've used several CRMs before and my leads always got lost in the complexity of the system. Pipedrive is so simple, so intuitive, that I work from right to left - right side being closest to closing and left being the newest leads. There's task lists and reminders - the beauty of the system is that its modeled after a funnel. So you create your own sales funnel and then you move your leads along the funnel until it closes. It helps me know which leads have the highest priority of reaching out and pushing to the next step to get closed. Pros Easy to use Visually appealing Simple - my leads don't get lost in complexity Mobile app has mic feature to dictate notes to a lead Everything you need and nothing you don't Cons Mobile app is not as great as desktop app Would like easier reporting feature Review Source BP BOB P. VICE PRESIDENT Marketing and Advertising Used the software for: 1-2 years ### "Pipe drive is easy to use and allows you to make notes and update quickly." December 30, 2017 5.0 Pros Easy and quick and simple.I am not technically strong but I found PD very easy to learn. I make 40-60 calls a day and really helps me stay organized and stay focused on following up on calls. Cons I can only think of 2 negative thing which I assume is probably just me. When entering a new account the profile appears to just go at random order. I use to be able to call through Skype through PD and for some reason does not allow me to do this anymore. This occurred after Skype did upgrade. I find this very frustrating and when I communicated with PD they said was not their issue. With Skype you can't get a human body. If some changed compatibly with Skype and Pipedrive I would assume the PD would make sure they would be compatible with any upgrades. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 1-2 years ### "Simple, working" November 14, 2018 4.0 Pros Simple to use, clear strucure how to run the funnell and action planning features Cons Some issues when writing emails trough the solution (how to handle the changes, replies etc) Review Source VR Verified Reviewer Manager, Sales Development Computer Software Used the software for: 6-12 months ### "Pipedrive - Great for SMB" May 2, 2019 5.0 Pros Pipedrive is a very simple to use and ease of use system to track leads/deals. It gives you a great idea what's going on for revenue in the business. Cons The only thing that I would view as a con is that it's not as robust as enterprise LMS systems that most larger companies are looking for, but for SMB is what it works best for! Review Source VR Verified Reviewer Used the software for: 1-2 years ### "best crm" September 15, 2017 5.0 Pros it is easy to use and visual, i can reach all my necessities with this crm. in two clicks you can get everywhere Cons sometimes they take too long to answer and support is needed Review Source VR Verified Reviewer Agency owner Marketing and Advertising Used the software for: 2+ years ### "Keep your leads organized " January 14, 2020 5.0 After getting taught on all of the features and integrations, I’m really happy I chose Pipedrive as my CRM. Pros It allows me to create my own customer journey and move them along the sales process. You can do this using triggers (zapier/or native) or you can manually change the status. Cons There is a high learning curve. I had to reach out to a friend to get me going because of the difficulty. Review Source BS Brian S. Owner Information Technology and Services Used the software for: Less than 6 months ### "reports are buggy and plain wrong" February 20, 2017 5.0 The ease of use is great. It's intuitive and great to look at. I really want to buy it BUT....... If you run a report for let's say..........sales leads in £ value. It miss calculates the value of them. what happens is this If you have £10,000 overall sales leads split into £1000 Lead In £5000 Quoted £4000 Verbal Order the report says you have £10,000, plus (£10,000 minus £1000) plus (£10,000 minus £4,000) plus (£10,000 minus £5000) giving a miss represented overall figure of £30,000. My monthly sales leads add up to £148,000 but the report gave me a figure of £543,000 because I have 6 stages and it miss calculates as above for each one. I cannot believe no one has noticed this before so I am left wondering 1. Does anyone actually use this product 2. Do they care it's broken It's been 7 hours and counting since I told them so let's see if I get any response. Pros everything apart from the report tool Cons its broken. the report tool is plain buggy Review Source Response from Pipedrive June 5, 2017 Hey Brian, thank you for the comment. It¿s alarming to read that you seem to be experiencing these issues with the reporting. Our support can help you check this out, please reach out to us via support.pipedrive.com. We have over 50k customers using our tool; reporting side of things is a high priority for any sales team and we take this feedback very seriously. Any potential reported issue that may occur is first priority for us to rectify, especially if it may affect our customers. If the issue is still present, please let us know and we will help you accordingly. Thank you! - Your friends at Pipedrive. JS Jeremy S. Owner Used the software for: 2+ years ### "Great Product for my business" December 20, 2017 4.0 Product is inexpensive and does what I need it to do. I manage a business with lots of small activities so it is great to set up the alerts in the pipeline to remind me what to do and when to do it. When it goes RED I know I have to tackle it. A few more colors would be great in the future to let me know when I am scoring:) Pros Pipedrive is easy to use and efficient. Its simple and clean to use on my smartphone or in the office. It's great to speak notes and set up the next action step in the field. Cons I would like a few more search functions, but that may be a little more specific to my business or I may not have looked far enough into it to get what I was looking for. Review Source kT kleber T. CEO Industrial Automation Used the software for: 6-12 months ### "Pipedrive Review" December 12, 2023 4.0 Pros It is an intelligent application that helps business management avoiding cyber problems Cons The application is a bit expensive for the internal management mode Review Source Response from Pipedrive January 23, 2024 Thank you for the feedback! MJ Manny J. Director of Strategic Initiatives Telecommunications Used the software for: 1-2 years ### "Pipedrive is Excel on Steriods" May 8, 2018 4.0 Pros Pipedrive is one of the most simple Sales CRM out there. If you are looking to do sales quickly and effectively, Pipedrive is the best! The learning curve is very short allowing for immediate use of the product. The filter and bulk editing tools are great to allow to generate reports quickly and reassign to another person in bulk! Cons It has some limitations as it has limited customization options. It was frustrating to not be able to create multiple deals at once, which is ideal when you upload X # of customers, then want to turn all of them into deals. Review Source AT Alan T. CoS Public Relations and Communications Used the software for: 6-12 months ### "Decent, but not the best" March 9, 2023 4.0 Decent. However Hubspot is still my go-to Pros Easy to learn, easy to implement, UI is decent Cons Many pay to use plugins, not the easiest to understand how everything ties together. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Budget Review Source JN Jeremy N. President Graphic Design Used the software for: Less than 6 months ### "Pipedrive Makes Our Business Lives Easier" February 10, 2023 5.0 So far, so good... we are still in the early goings, but from what we've seen it is going to make our email marketing and client management a lot easier. Pros The visible sales pipeline allows us to see our entire sales process quickly, and we can update deals simply by dragging and dropping them as needed. The reporting and dashboards help by giving us detailed information on our sales and key indicators. Tracking progress against our goals in the dashboard is also super simple and helpful. Cons Initially the price, but we have come to understand its value, so that isn't really a concern anymore. I guess the initial setup was a bit cumbersome, but we are past that now. Review Source VR Verified Reviewer Senior Account Executive Information Technology and Services Used the software for: Less than 6 months ### "A Decent CRM" December 26, 2022 3.0 Overall a decent crm software for startups but not recommended for the mid to large company size. Pros The pipeline/funnel feature for deals is the one I like most about it as tracking the deals becomes a lot easier. Cons Most of the features are easily available from their competitors along with many more features for lead management like Hubspot is one. Review Source VR Verified Reviewer Marketer Marketing and Advertising Used the software for: Less than 6 months ### "The best CRM I've used!" October 17, 2019 5.0 I've loved using pipedrive and have found it to be a huge help in our sales team. Pros I have absolutely loved using Pipedrive. It's easy to use, has a great interface while still having all the features I could possibly need. It makes visualising our sales pipeline a breeze and really has improved the efficiency of our sales process. Cons There is no free version of pipedrive which would be good for those who would like to start using a CRM but don't have the numbers of contacts to warrant paying yet. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source VR Verified Reviewer Experience Strategist & Website Designer Marketing and Advertising Used the software for: 1-2 years ### "Great totol for small but powerful startup teams" October 15, 2020 5.0 I really appreciate this platform and found it incredibly useful for the growth stage of my 8 person, international marketing Saas startup. Pros I loved working with this platform at a small, international startup. We were 8 people with a huge push towards growth. Marketing, Sales, and Product dev teams shared in using this platform and it was very easy to get up and running as well as staying organized with leads. We were focused on email and content more than social channels. Cons I did not buy the platform so I am not sure of the cost or how this would be to scale with larger teams. Review Source John S. Channel Director - Introducer Programme Information Technology and Services Used the software for: 6-12 months ### "Best CRM I've used" October 20, 2016 5.0 I work as a sales and marketing consultant so I've used a number of CRM systems for various clients. Pipedrive is the best: useable simple & powerful Pros Simple to use Flexible - can tweak the set up graphical - quick to use Drives activity makes things easy to track keeps you up to date Easy forecasting Cons Complicated at the start but you overcome that Review Source Talk to a Capterra advisor for free and get results within 15 minutes.