# Page 4 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Pipedrive the right CRM solution for you? Explore 3055 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3055) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Pipedrive ## Showing most helpful reviews Showing 76-100 of 3055 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BH Brittany H. Marketing Assistant Real Estate Used the software for: 1-2 years ### "Pipedrive, your go to…" November 3, 2024 4.0 As a marketing enthusiast and collaborator, I reckon Pipedrive is tops for managing leads within my team. Keen to see how this tool evolves as AI takes over the workspace, ay. Pros This is my go-to lead management tool, mate! Love the visual pipeline design of the program, it's a beaut. Cons Well, except maybe it could have a few more customization options. Review Source Response from Pipedrive December 6, 2024 Hello, Brittany, Thanks for the great review. We’re glad you love the visual pipeline and that Pipedrive is working well for managing leads. We appreciate your suggestion on customization options and will keep it in mind. Stay tuned for our updates, because AI is definitely on our radar! Best regards, Pipedrive Team RM Rick M. Account Manager Information Technology and Services Used the software for: 6-12 months ### "Productive tool and very easy to use" October 22, 2024 5.0 Overall, its an easy CRM tool, that is also very powerful and dependable. We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account. Pros Easy to use; Once you learn the basics, and terminology, Pipedrive is very practical. Cons The workflow when going through activities isn't too efficient. It involves a lot of tabs, and bouncing from object to task. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Based on how we used Hubspot, it was expensive. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! HJVH Houenagnon Jules Vitale H. Développeur web Computer Software Used the software for: Less than 6 months ### "Pipedrive, outil puissant de gestion commercial" October 23, 2024 4.0 Pros Avec un nouveau système d'IA et d'automatisation intégré, ce logiciel se différencie des autres et devient un puissant outil de gestion de relation client. Il est accessible partout sur n'importe quels supports et une interface compréhensible et claire. Cons En termes de fonctionnalité, je ne trouve pas d'insuffisance à cet outil, mais côté tarif d'abonnement, avec une bonne réduction, il pourra être accessible à beaucoup d'utilisateur qui sont dans son besoin. Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Spotler CRM](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/) Parce que je cherchais un autre qui pourra tout assuré mais le prix sera moins que la majorité Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MD Morgane D. Business developer Insurance Used the software for: 1-2 years ### "Utilisation quotidienne " October 30, 2024 5.0 Utilisation quotidienne de Pipedrive, cela me facilite vraiment le travail Pros Facile d'utilisation, intuitif, les dossiers sont bien rangés et facile à retrouver. Cons Quelques bugs de temps à autres, des activités qui ont du mal à s'actualiser Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MF Martina F. Segretaria Amministrativa Hospitality Used the software for: 6-12 months ### "Ottimo software CRM" October 23, 2024 5.0 Pros Ottimo software CRM che consente agevolmente di massimizzare le vendite. Apprezzata la funzione in cloud, ottimamente sviluppata Cons A mio avviso i piani a pagamento sono un tantino costosi, ma la qualità offerta è sicuramente elevata Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! DL Daniela L. Sales Manager Computer Software Used the software for: 2+ years ### "My Pipedrive Experience" August 21, 2024 4.0 Overall, my experience with Pipedrive has been positive. The visual pipeline makes it super easy to track where each deal stands, and I also appreciate the real-time reporting. On the downside, the mobile app isn’t as powerful as the desktop version. Pros How intuitive and visual it is. The interface is super user-friendly, and you can see your entire sales pipeline at a glance. It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations. Overall, it makes managing sales a lot simpler and even a bit fun. Cons It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings available. It takes a bit of time to get everything set up just the way you want it. Also, the mobile app isn’t as robust as the desktop version, so managing things on the app is awfull. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! KH Karl H. Member of the board Architecture & Planning Used the software for: 1-2 years ### "Great software with questionable pricing schemes" October 27, 2024 4.0 Did not use it due to the pricing scheme that they have in use. Did opt for a cheaper option. Pros Easy to use and many possibilities, similarly the UX is good and many additions. Cons I think their pricing packages are quite plain stupid. I used Pipedrive before in a large organization and now we have a small start-up with what I wanted to get Pipedrive going. For me it was OK to start with the basic 14 EUR package. However, then I realised that it does not have basic outlook integration and only the next package has it that is 34 EUR per month. That is too much when I am a basic user and just need a basic integration function and lead table. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! HS Horst S. Energieeffizienzberater Renewables & Environment Used the software for: 1-2 years ### "Tolles und umfangreiches Tool!" October 1, 2024 5.0 Es erleichtert mir meinen Arbeitsalltag und erinnert mich fast automatisch an Termine und Erledigungen. Pros Es ist intuitiv bedienbar und meist selbsterklärend. Cons Dass ich bei weitem noch nicht alle Funktionen kenne. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! JL Jay L. Strategy and Innovation Hospital & Health Care Used the software for: 1-2 years ### "The Worst CRM You'll EVER Use - Avoid Pipedrive At All Costs" September 6, 2024 1.0 Don't be a sucker and use it... I emailed the \[sensitive content hidden\] and you should as well. \[sensitive content hidden\] Pros If you're looking for a CRM that requires you to REFRESH the page after VIRTUALLY EVERY ACTION, you've found the right CRM! TRY reaching them on live chat... yeah, you'll wait at least 90 mins. AVOID these people at all costs - a complete rip off. Cons Nothing. Poorly designed without the ability to customize default fields. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) They didn't have an adequate CRM at that point in time. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback. CO Chisimdi O. Sales Development Representative Marketing and Advertising Used the software for: 6-12 months ### "Pipedrive Review" October 22, 2024 4.0 Overall, having readily available information, for the sales team allows quick access to deals in seconds, making the process more efficient and effective. Pros Easy accessibility to information, seamless integrations, and helpful reminders. Cons one major drawback for me is the limited customization Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! TH Trae H. Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Fitness and pipedrive" September 16, 2024 5.0 Pipedrive creates a efficient, intuitive, and smart hub to manage clients Pros Quick and efficient sorting for current and prospect clients Cons Duplication clients are not automatically marked, which in the fitness industry would save loads of time Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Product reviews, fit for the company demographic, integrations, and ease of use Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! RD Ravi D. Sr. Manager- Demand Generation Retail Used the software for: Less than 6 months ### "Best CRM to optimize Sales processes" September 11, 2024 5.0 My experience with Pipedrive has been good overall. Our company decided to implement this platform to manage all the information related to clients and business and it has successfully met all our needs. Pros I really love the Pipedrive's UX. It's extremely intuitive and easy to use. Cons The main one in my opinion is that I can't have as much freedom to manipulate data in the dashboard section. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! DI Divine I. Graphics Designer Real Estate Used the software for: 1-2 years ### "Improve your sales with Pipedrive" September 15, 2024 5.0 It enables transparent sales pipeline view board.It also have appealing user interface. Pros I love how Pipedrive helps to create sales funnel from scratch. Cons I don’t have anything that i don’t like about this product. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! AO Amos O. Procurement Manager Education Management Used the software for: 1-2 years ### "Pros and cons of Pipedrive" September 3, 2024 5.0 Pros I like the sales centric features and the customer friendly interface Cons The cost is a bit high compared to other alternatives Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! RK Ryan K. eCommerce and Marketing Manager Wholesale Used the software for: Less than 6 months ### "Great Tool For A Great Price" September 25, 2024 4.0 Overall it is a great tool that has great potential and I hope they improve on areas where they fall behind their competitors Pros Pipedrive is great, it has a simple workflow while allowing a lot of customisation Cons The email feature is lacking, considering the competition's features set in this area. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Pricing, HubSpot was very expensive in comparison and the costs just skyrocketed when we started looking at automation features. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MS Marvin S. Product Development Lead Computer Software Used the software for: 2+ years ### "A dream to work with as an admin/IT" July 24, 2024 5.0 Overall Pipedrive has been a success in our company thanks to the great integration into our lead generation and updating, plus the call planning tool. We can have our Sales team use Pipedrive almost exclusively and talk about looking for an alternatives hasn't come up yet, neither from the IT nor the Sales team Pros The API is the cornerstone of Pipedrive for me and my company. We have a very fluctuating target group and update our Leads every month, which was a pain in the past but the API makes a breeze. All around the API, the Automation and Filters allows our sales team to really concentrate on sales instead of checking leads and making decisions, they can just go down the prepared list and call. Cons I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit. Review Source Response from Pipedrive July 31, 2024 Marvin, thank you for sharing your feedback and insights! JP Jonathan P. CEO Education Management Used the software for: 6-12 months ### "Solid CRM tool well-integrated with the apps ecosystem" August 23, 2024 5.0 First time using Pipedrive, after years of experience using Salesforce and Hubspot, and I really enjoy the user-centered experience. The tool has allowed us to build powerful sales automation (Activecampaign, Zapier, Calendly, Clickfunnels, etc) to empower our team to focus on closing more deals. Pros Very intuitive CRM, with solid integrations with other apps through Zapier. Cons The licence is not cheap and it was difficult to migrate data seamlessly from one pipedrive account to another. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Our growth agency recommended Pipedrive to integrate with other sales tools (Calendly, Activecampaign, Clickfunnels). Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! CM Clara M. Director Automotive Used the software for: 1-2 years ### "Great and versatile " September 9, 2024 5.0 Decent tool and easy to use. Works for various sizes of business I would say. Pros Easy to use. Also simple to merge and remove duplicates. Cons You have to upgrade for some features, not always clear. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! DP Divya P. Senior Analyst Information Technology and Services Used the software for: 6-12 months ### "Pathetic Customer Support " October 3, 2024 1.0 CRM platform is good but lack of good and active customer support, you can run your show for longer and waste your money. Pros The most economical CRM platform. Good and handy tool. One can segregate the list by creating unique label, field and filter to it. Also, very easy to keep track of the activities. Wonderful features. Cons Customer Support, CRM's customer support is of no use. When you explain your problems to them, they keep on asking 1000 question more, share print screen more, but unable to solve the problem. I requested them again and again to come online and support me, but they are unable to do it. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! VR Verified Reviewer Designer Apparel & Fashion Used the software for: 6-12 months ### "It is easy and effective" September 7, 2024 4.0 Pros I like how it's so easy to set up. It offers a variety of analysis and reporting tools to help you gain insight into the sales process. Cons It can be quite expensive and slow to update. It will be even better if the onboarding feature improves. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! VR Verified Reviewer Chef de département commercial chargé de communication Renewables & Environment Used the software for: 6-12 months ### "Meilleur CRM pour les petits budgets" July 23, 2024 4.0 Performant à souhait avec les bons paramètres Pros Facile à déployer et à prendre en main, fonctionnalités flexibles mais très professionnelles Cons Tout a bien fonctionné pour moi, je suis satisfait Review Source Response from Pipedrive July 31, 2024 We are very grateful for your kind words. Thanks for sharing your insights! AE Aaron E. Scout Venture Capital & Private Equity Used the software for: 1-2 years ### "Solid CRM for teams" September 10, 2024 3.0 Fairly good, but lacking in ease of use. Pros Pipedrive worked well in terms of collaboration, the team could work together on the sales conversion process. Cons Some functions that were important to us like emailing prospects wasn't very intuitive. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! LD Luka D. COO Marketing and Advertising Used the software for: 6-12 months ### "Great tool for tracking your sales" September 11, 2024 5.0 Overall a positive experience, that helped me get an understanding on where I'm having a problem in the client sales funnel, and why I'm not converting as much as I should Pros The ability to segregate different types of customers into different funnels - and set them up so they fit your personal tracking preferences. Cons Some of the integrations are a little bit harder to pull off Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! CB Christina B. Sales and Design Specialist Construction Used the software for: 1-2 years ### "Pipe Drive Ease of Use" August 12, 2024 5.0 Love the ease of use and easy access. This makes tracking the statis of a project super accessible for our whole team Pros I love being able to "drag and drop" clients from one stage of process to another as their job progresses. Cons I really have no complaints for Pipedrive Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! DL David L. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great, easy to use CRM - but expensive " September 11, 2024 4.0 Pros Helps a lot to keep track of clients and to recall the last conversations / emails etc you had with them. One of the most essential tools for a business. Cons It’s confusing that you can’t put in contact information for companies. The only way to do it is to connect people with the company, but sometimes you just want to put in general phone number / email address. Also, it’s, compared to competitors, expensive. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Better overview. Cleaner, nicer design. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! 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