# Page 4 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Pipedrive ## Showing most helpful reviews Showing 76-100 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HS Horst S. Energieeffizienzberater Renewables & Environment Used the software for: 1-2 years ### "Tolles und umfangreiches Tool!" October 1, 2024 5.0 Es erleichtert mir meinen Arbeitsalltag und erinnert mich fast automatisch an Termine und Erledigungen. Pros Es ist intuitiv bedienbar und meist selbsterklärend. Cons Dass ich bei weitem noch nicht alle Funktionen kenne. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! DI Divine I. Graphics Designer Real Estate Used the software for: 1-2 years ### "Improve your sales with Pipedrive" September 15, 2024 5.0 It enables transparent sales pipeline view board.It also have appealing user interface. Pros I love how Pipedrive helps to create sales funnel from scratch. Cons I don’t have anything that i don’t like about this product. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MF Martina F. Segretaria Amministrativa Hospitality Used the software for: 6-12 months ### "Ottimo software CRM" October 23, 2024 5.0 Pros Ottimo software CRM che consente agevolmente di massimizzare le vendite. Apprezzata la funzione in cloud, ottimamente sviluppata Cons A mio avviso i piani a pagamento sono un tantino costosi, ma la qualità offerta è sicuramente elevata Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! KH Karl H. Member of the board Architecture & Planning Used the software for: 1-2 years ### "Great software with questionable pricing schemes" October 27, 2024 4.0 Did not use it due to the pricing scheme that they have in use. Did opt for a cheaper option. Pros Easy to use and many possibilities, similarly the UX is good and many additions. Cons I think their pricing packages are quite plain stupid. I used Pipedrive before in a large organization and now we have a small start-up with what I wanted to get Pipedrive going. For me it was OK to start with the basic 14 EUR package. However, then I realised that it does not have basic outlook integration and only the next package has it that is 34 EUR per month. That is too much when I am a basic user and just need a basic integration function and lead table. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! JP Jonathan P. CEO Education Management Used the software for: 6-12 months ### "Solid CRM tool well-integrated with the apps ecosystem" August 23, 2024 5.0 First time using Pipedrive, after years of experience using Salesforce and Hubspot, and I really enjoy the user-centered experience. The tool has allowed us to build powerful sales automation (Activecampaign, Zapier, Calendly, Clickfunnels, etc) to empower our team to focus on closing more deals. Pros Very intuitive CRM, with solid integrations with other apps through Zapier. Cons The licence is not cheap and it was difficult to migrate data seamlessly from one pipedrive account to another. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Our growth agency recommended Pipedrive to integrate with other sales tools (Calendly, Activecampaign, Clickfunnels). Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MW Marc W. Business Developer Real Estate Used the software for: Less than 6 months ### "Great software for our start-up" October 4, 2024 5.0 We have been looking very closely at various CRM solutions. In the end, we opted for Pipedrive as the best software for a start-up and haven't regretted this decision for a second. Pros The ease of use, the clarity, the many functions. The user interface is really easy to use and you can always find your way around. Cons I am very satisfied with everything. The only thing is that sometimes integrations with other software are not possible because there is no predefined interface. You would have to be a customer of the largest CRM provider. But we hope that Pipedrive will continue to grow and that there will then be more predefined integrations. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamics was too extensive, the setup was too time consuming and our employees didn't like using it. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! CM Clara M. Director Automotive Used the software for: 1-2 years ### "Great and versatile " September 9, 2024 5.0 Decent tool and easy to use. Works for various sizes of business I would say. Pros Easy to use. Also simple to merge and remove duplicates. Cons You have to upgrade for some features, not always clear. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! AG Alyson G. Head of Finance Defense & Space Used the software for: Less than 6 months ### "Pipedrive review" March 7, 2025 4.0 Pros Easy to pull data, easy to make new reports Cons UI/UX is not as sophisticated as, for example, salesforce Review Source Response from Pipedrive March 12, 2025 Hi Alyson, Thank you for your feedback! We're glad to hear that you find pulling data and creating reports easy. We appreciate your thoughts on the UI/UX as well, and we'll take that into consideration as we continue to improve the platform. Best regards, Pipedrive Team CO Chisimdi O. Sales Development Representative Marketing and Advertising Used the software for: 6-12 months ### "Pipedrive Review" October 22, 2024 4.0 Overall, having readily available information, for the sales team allows quick access to deals in seconds, making the process more efficient and effective. Pros Easy accessibility to information, seamless integrations, and helpful reminders. Cons one major drawback for me is the limited customization Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! VR Verified Reviewer Designer Apparel & Fashion Used the software for: 6-12 months ### "It is easy and effective" September 7, 2024 4.0 Pros I like how it's so easy to set up. It offers a variety of analysis and reporting tools to help you gain insight into the sales process. Cons It can be quite expensive and slow to update. It will be even better if the onboarding feature improves. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! KD Kenneta D. Cook Child Day Care Services Used the software for: Less than 6 months ### "Pipedrive is so so" December 7, 2024 2.0 I wasn't very pleased with it. The lagging Pros It was ok, it was easy to operate and understand Cons Lagged sometimes if Internet was having issues Review Source Response from Pipedrive December 16, 2024 Hello, Kenneta. Thank you for your feedback! We’re glad to hear that you found Pipedrive easy to operate and understand. We’re sorry to hear about the lagging issues you experienced. If you continue to face any issues or have additional concerns, please don’t hesitate to reach out to our Support. Kind regards, The Pipedrive Team AM Andrew M. Founder Computer Software Used the software for: Less than 6 months ### "Look elsewhere" November 11, 2024 3.0 Overall the system is great, however the support is not. Pros The user interface is simple and easy to understand. Mobile app is also handy. Cons Their customer support is garbage. You need to pay for higher levels to even access it and when you do it's still terrible. Review Source Response from Pipedrive December 6, 2024 Hello, Andrew, Thank you for taking the time to share your experience! We're happy to hear that you find the user interface friendly and the mobile app useful. However, we deeply apologize for the frustrations you've experienced with our customer support. Your feedback is valuable, and we’ll be sure to review how we can improve our support services at all levels. Kind regards, Pipedrive Team DP Divya P. Senior Analyst Information Technology and Services Used the software for: 6-12 months ### "Pathetic Customer Support " October 3, 2024 1.0 CRM platform is good but lack of good and active customer support, you can run your show for longer and waste your money. Pros The most economical CRM platform. Good and handy tool. One can segregate the list by creating unique label, field and filter to it. Also, very easy to keep track of the activities. Wonderful features. Cons Customer Support, CRM's customer support is of no use. When you explain your problems to them, they keep on asking 1000 question more, share print screen more, but unable to solve the problem. I requested them again and again to come online and support me, but they are unable to do it. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! DL David L. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great, easy to use CRM - but expensive " September 11, 2024 4.0 Pros Helps a lot to keep track of clients and to recall the last conversations / emails etc you had with them. One of the most essential tools for a business. Cons It’s confusing that you can’t put in contact information for companies. The only way to do it is to connect people with the company, but sometimes you just want to put in general phone number / email address. Also, it’s, compared to competitors, expensive. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Better overview. Cleaner, nicer design. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! LD Luka D. COO Marketing and Advertising Used the software for: 6-12 months ### "Great tool for tracking your sales" September 11, 2024 5.0 Overall a positive experience, that helped me get an understanding on where I'm having a problem in the client sales funnel, and why I'm not converting as much as I should Pros The ability to segregate different types of customers into different funnels - and set them up so they fit your personal tracking preferences. Cons Some of the integrations are a little bit harder to pull off Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! AV Asha V. Beauty Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Pipedrive's User-Friendly / CRM Tool" July 24, 2024 5.0 Pros Pipedrive offers a unique dashboard that successfully tracks tasks and projects amongst a wide range of clients. Cons In terms of a reporting perspective, the reporting capabilities are limited if searching for an advanced method to review data. This can primarily pertain to a large organization if on a smaller plan. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! JK Jasmine K. CEO Marketing and Advertising Used the software for: 6-12 months ### "Great Platform & Tool!!!" August 15, 2024 5.0 My overall experience has been great with this tool! I use it heavily for my business Pros I love how great it is as a CRM Tool for my clients Cons I actually dont have any thing I do like like about this program Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! VR Verified Reviewer JEFATURA Government Administration Used the software for: 6-12 months ### "Optima y eficaz herramienta de trabajo" July 3, 2024 5.0 Mi experiencia es excelente, me ha permitido examinar de manera sencilla los procesos de ventas y centrarme en tareas específicas. Pros Este programa te permite hacer un eficaz seguimiento en las ventas y automatización en mi tarea, Cons Hasta ahora, llevo usando este programa, sin tener inconvenientes en su ejecucion. Review Source Response from Pipedrive July 31, 2024 Thank you very much for sharing your experience and insights. It is important to us! SF Sara F. Segretaria Amministrativa Hospitality Used the software for: 6-12 months ### "Uno dei migliori" July 29, 2024 4.0 Pros Pipedrive consente di raccogliere in maniera automatizzata e-mail al fine di programmare campagne marketing, in modo davvero semplice Cons Forse si potrebbe migliorare un po' l'interfaccia grafica, l'ho trovata un pochino minimale Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MS Matthew S. Account Manager Financial Services Used the software for: 1-2 years ### "Pipedrive review" September 2, 2024 5.0 Great gave me the leads I needed to reach out to gate-keeper. Pros Streamlining my prospects and data input Cons Sometimes I have experienced false info due to Owners or managers leaving company. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! jM japhet M. Creative Director Telecommunications Used the software for: 2+ years ### "The unrivaled CRM in the industry" May 6, 2024 5.0 Pipedrive stands out as my top choice among CRMs, having thoroughly evaluated over a dozen options. I consistently recommend it to my clients due to its exceptional versatility with third-party integrations. Additionally, I suggest it to beginners because of the extensive features available even with the top-tier package, which remains one of the most affordable options on the market. Pros I appreciate Pipedrive's straightforward user interface, its flexibility for customization, and its extensive range of integrations, which is unmatched in its category. I would even describe it as modular, as you can easily add almost any feature you desire through third-party integrations. This ensures that you're never restricted by the limitations of what Pipedrive may not excel at. On the other hand, if you prefer an all-in-one solution, Pipedrive still outperforms its competitors in this aspect. Cons I'm not particularly fond of how certain basic features are restricted to higher-priced plans. While I lean towards the 'modular' setup, the lowest-priced plan is the most logical choice for me. However, I do miss some features like prioritizing important fields based on the deal or the stage of the person/organization in the pipeline. In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming. They are somewhat limited, and the triggers don't always function as expected. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello's scalability was lacking, and it didn't offer the comprehensive features I required. Review Source Response from Pipedrive June 12, 2024 Japhet, Thank you very much for your feedback! :D We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! FV Felipe V. Commercial Assistant Information Technology and Services Used the software for: Less than 6 months ### "Good if you get a good deal " September 3, 2024 3.0 Pros The way to see the deals in the CRM is very easy to understand, and you can be ready to work in it with 10 minutes walkthrough Cons It is complex to make deeper things, and requires time to get used to Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MM Meelis M. IT support Information Technology and Services Used the software for: 6-12 months ### "PipeDrive makes tracking sales easy" May 25, 2024 5.0 Pros Sales people are not usually tech people, but PipeDrive makes tracking and following your sales easy. In addition PipeDrive has its own marketplace that allows you to install wide range of different applications to your PipeDrive to make the tracking and follow ups even better. Cons At first its quite difficult to set everything up, but once everything is already up and running then you are in clear waters and can enjoy smooth sailing. Review Source Response from Pipedrive June 12, 2024 Meelis, we are very grateful for your kind words. Thanks for sharing your insights! NM Nathan M. Marketing Manager Financial Services Used the software for: 1-2 years ### "It's good, but it needs work" June 3, 2024 4.0 Neutral, there's some really good functionality and additional extensions you can bolt on. They're also not as pushy as Hubspot. But not having a phone number to call when the system goes down is bad. Pros Reporting functionality seems better than HubSpot. Cons Support when they're having server issues, which is all too often. Review Source Response from Pipedrive June 12, 2024 Nathan, thank you very much for your feedback! We will make sure to forward it to our dedicated teams. Gamze T. Data Scientist Financial Services Used the software for: 1-2 years ### "Leaving No Hussle for Data Department" May 21, 2024 5.0 Overall, data flow is so smooth that we are not bothered by additional work. Pros I like ease of implementation and integration into our systems. Cons The pricing went on the roof recently, although it's paid by the company. Review Source Response from Pipedrive June 12, 2024 Gamze, thank you for your feedback. Let us know if you need any help! Talk to a Capterra advisor for free and get results within 15 minutes.