# Page 47 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 47 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 47 - Reviews of Pipedrive ## Showing most helpful reviews Showing 1151-1175 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT James T. Director of business development Computer Software Used the software for: 2+ years ### "The definite CRM for sales professionals " July 17, 2018 5.0 Pros Increased productivity and measurability. For each lead in the ‘pipedrive’ You can colaborate with co-workers, track where they are in the sales cycle, their potential and profitability. With outlook integration and the ability to both send and track emails it provides a complete view of the lead. Cons When sending a mail merge via word / outlook, Pipedrive doesn’t track the emails as being sent each email needs to be sent individually. Review Source JV JIMMY V. Business Owner Consumer Services Used the software for: 6-12 months ### "Perfect affordable CRM I couldn't miss anymore." February 14, 2019 5.0 Pipedrive to me offers more than just a list of contacts and an agenda. I searched the web, tried out some competitive solutions but having the ability to setup flows, customize fields and simply drag and drop deals from stage to stage, have email templates and even a intuitive app, complete email synch and so on.. It's just perfect for my business needs and stood out from the competition. I'm so glad I don't regret having spent my money on pipedrive. Support is fast and friendly and I could never plan and follow up my work the way I do now without a solution like pipedrive. I highly recommend it. Pros Customizable fields, customizable flow, email synch, great Iphone App, drag and drop, fast support, nice interface, it's just perfect for me and I'm not paid to say so. Cons Not much, I compared it with some other CRM solutions but pipedrive to me stands out from the competition. Review Source FB Fady B. Entrepreneur Apparel & Fashion Used the software for: 6-12 months ### "Not bad, but found a better CRM" November 15, 2020 4.0 If you want a CRM for everything, Pipedrive isn't your best pick. While Pipedrive offers a great layout and good tracking for your team, if you're a small team and want to use one CRM for all PipeDrive isn't the perfect fit. Pros Great layout, we loved the metric dashboard. In terms of sales tracking, it always kept our team ahead of schedule and adapting to it. Easy integrations of tools such as Mailchimp and SEMrush. Good pricing, for our small team we paid 50 euros per user which is a good value for money. Cons Lacks SEO and SEM Tools integration. It's too bad that we couldn't use pipedrive as a CMS in the same time, while other CRMs offered a CMS implementations as well as SEO features. Reporting cost is a bit expensive (200$ per month). Couldn't track the complete buyer's journey easily. Review Source TC Tesa C. Senior Account Executive Used the software for: 1-2 years ### "Making following up easy" December 20, 2017 5.0 I love the new email tracking feature that keeps me up to date about when and how many times my emails have been opened. This is a great feature that keeps me informed so I know when to follow up with a client. I'm happy there is now a notification to let you know that you may be duplicating a contact, prior to this our company was entering duplicates. Pros I like the ability to track all my emails into PipeDrive.This allows me to easily access all the communication I've had with clients, enabling me to recall information, quotes, and requests. I love having the PipeDrive app on my phone, when I'm on the road I can still easily access all that important information. Review Source GT Gina T. Social Media Manager Computer Software Used the software for: 2+ years ### "10/10 would recommend " May 30, 2018 5.0 Pros Absolutely hands down the best sales-based crm I’ve had experience with hands down. Extremely simple to understand and use. Cons While my results with this interesting have been great Ana reliable, we have seen a slight deli one in recent months. Review Source PR Pushkar R. IT Support Engineer Information Technology and Services Used the software for: Less than 6 months ### "All in One Sales Platform software " November 6, 2022 4.0 Pros Best Feature is you can easy to access you all CRM in one page. Cons taking to much time to export your data in mail. Review Source Response from Pipedrive March 9, 2023 Hey! Thank you for your feedback! We truly appreciate it! If there is anything we can help with, let us know and we will be more than happy to help! CL Claudia L. CEO Marketing and Advertising Used the software for: 1-2 years ### "A good overall online CRM" November 19, 2020 5.0 I liked using Pipedrive. I liked the way it pulled in my email and calendar and it was easy to set up reminders to follow up with prospects. The software is good - I would recommend it. Pros Pipeline was easy to set up and use. I found it easy to customize and flexible with my changing needs. Cons There are no real cons for me, except that I have hard time using it on a daily basis due to my other duties. Review Source CG Colin G. Australian Manager Renewables & Environment Used the software for: 6-12 months ### "Pipedrive" February 8, 2019 4.0 It helps us as a team to manage business development and sales by being useful and saving time instead of being a chore and time consuming. Quite different from my previous CRM experiences. Pros Having used and given up on many other CRMs and similar products, this is the first one I am actually comfortable using and find myself referring to for notes. Our whole team have now customised the interface so management can get a snapshot easily while leaving useful notes. We are an international team and use it as a core part of conference calls. Cons Needs an interface with MS Outlook, especially the calendar as this is our company platform. So while exporting meetings to Google is sort of useful, it ends up in my private calendar which is not ideal. Fix this and it's almost perfect. Review Source FF Flavie F. Community manager Alternative Medicine Used the software for: 6-12 months ### "Application efficace" December 27, 2022 5.0 Pros Facile à utiliser et de nombreuses fonctionnalités Cons Le fait qu'il y est un nombre limité de connexion pour le même compte Review Source VR Verified Reviewer Test Engineer Computer Software Used the software for: 6-12 months ### "Easily the best CRM." November 18, 2019 5.0 We highly recommend PipeDrive to all the sales teams Pros We were using SalesForce sometime back and we realized that we didn't use more than half of the feaures and were spending a lot of money on it. We moved to PipeDrive after that and I must say that we were so happy that we took that decision. The best feature of PipeDrive is that it provides a very good visibility of the pipe line. The dashboards and pipelines are highly customizable to suit your business needs. Cons As a startup we did not find any cons with PipeDrive and it gets done everything for us. Review Source VR Verified Reviewer Personal Assistant Online Media Used the software for: Less than 6 months ### "Easy to use " September 28, 2018 5.0 It’s really important to me as a small business owner to find tools that are effective in every way—cost, time, productivity. I’m glad to say this is one piece of software that has been a big support to me in the important process of organizing my sales. Pros Pipedrive has a really no-hassle set up. It’s easy to get organized quick and get others quickly acquainted with the interface. Cons The price point is a little high especially considering the limitation of certain customizations. As a small business, especially one without a set stock, this is important to me. Review Source JB Jeremy B. Technical Support Computer Software Used the software for: 2+ years ### "A great CRM product" April 29, 2019 5.0 Increase productivity and deal opportunities Pros Simple to use, intuitive interface Offline availability Excellent reporting Integration with other apps we use Cons Would be nice to pick and choose individual features as opposed to predetermined bundles. Review Source VR Verified Reviewer SEO/SEM & Digital Marketing Strategist Internet Used the software for: 1-2 years ### "One of the best CRMs there is out there" May 8, 2018 5.0 Pros This software helped me many times when I worked for a marketing agency. It is very intuitive and will aid you in consolidating all information in one spot about a lead/client. Furthermore, it has a great repertoire of help FAQ. Cons Something that really got me frustrated at times is the fact that it would log me out after a brief period of inactivity. Review Source Gourav M. Software Engineer Human Resources Used the software for: Less than 6 months ### "A better CRM for SMEs" March 30, 2019 4.0 Recently we've launched the public beta and it's really tough for us to manage so many customers and we've been trying many tools like Salesforce, Freshsales, ZohoCRM and others but Pipedrive have all the essential features we're looking for, under our budget. Pros We've tried some other CRMS as well but they're too complex to understand and use. On the other, you can start using Pipedrive from the day one itself. Second good thing is availability of the integrations. Cons Except pricing there's nothing bad about it. While comparing with Salesflare it's little costly. Review Source MK Martin K. Managing Director Marketing and Advertising Used the software for: 2+ years ### "Pipedrive le meilleur" March 22, 2023 5.0 Pros Ça m'a simplifié mes processus de vente au moyen d'automatisations des flux de travail. Ça m'a permis aussi de libérer du temps pour la vente en éliminant les tâches administratives pour mesy commerciaux. Cons Le seul pépin est que ça ne tient pas avec des grosses entreprises Review Source Raghu V. Product Manager E-Learning Used the software for: Less than 6 months ### "Affordable Functional CRM " December 26, 2022 5.0 By jumping into this Pipedrive we feel it's a smart decision to grow our business. Pros Pipedrive allows to track, analyse, log the leads and deals done by our sales team. The customer surveys is is too good in helping and solving our problems why our phone call or chats. Cons It had a little bit lack of ability to customise the Automations and create the custom reports. Sometimes page loads more than 30 seconds which should be checked and sortout . Review Source NA Nicole A. Business Development Management Consulting Used the software for: 2+ years ### "Really simple, effective and fast. " June 18, 2018 5.0 More confidence in my sales follow ups, as the records of history of the leads are easy to add, maintain and find, as well as the ability to quickly track, review and assess my sales pipeline. Pros I like that it prompts me to add followups, so leads are never forgotten or fall through the cracks. Cons The email integration and templates could be better. I would like to be able to edit my templates / personalise them slightly each time without compromising the formatting. Review Source SA Solange A. auxiliar Government Administration Used the software for: I used a free trial ### "Dynamic and very intuitive tool" February 11, 2023 5.0 I don't waste so much time with bureaucratic tasks, it has an agile and powerful CRM facilitating sales, I am better organized with my goals, and in commercial processes, in addition to being able to follow the history of customers within the company, and it has excellent organization of leads Pros The practicality and dynamism of being able to control the flow of sales, with the organization of tasks, alerts Cons I have nothing to complain about, despite being in the free version I am satisfied Review Source Ahmad H. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "null" July 30, 2017 4.0 Review Source Tomas B. Used the software for: 1-2 years ### "null" September 23, 2017 5.0 Review Source Arman V. Founder Internet Used the software for: 6-12 months ### "Super simple pipeline management " March 28, 2019 5.0 Pros The #1 thing I absolutely adore about Pipedrive is the simplicity - I have been afraid of implementing a Sales CRM as I often hear how complex Salesforce and other CRMs can get and my requirement is not really that complex, so when we finally started using Pipedrive and teams became pros at it within days, I knew I had found the perfect fit for my needs. Cons The only negative I would say is the price - it's a bit on the expensive side for a young startup especially in developing counties like India. Review Source Brett O. Co-Founder and CEO Computer Software Used the software for: 1-2 years ### "null" March 1, 2018 5.0 Review Source PD Peter D. Product Manager Computer Software Used the software for: 6-12 months ### "CRM for starting companies" December 14, 2019 4.0 I was in sales for 1,5 years and our CRO introduces this tool to keep track of leads and activities. It solved our need and I remember it to be a good system, but eventually we migrated to Hubspot as we wanted more than just sales lead tracking. Pros Affordable pricing, keeps you on top of your customers and all activities tied to them, great follow up activity tracking so no deal ever slips through your fingers Cons Lacks integrations and flexibility. A company will probably outgrow it eventually when you want to advance the connection between your marketing funnels tracking into sales and support Review Source SB Suzanne B. Account Executive Marketing and Advertising Used the software for: 1-2 years ### "A great sales tool" March 8, 2019 5.0 Pipedrive has acted as my personal assistant, reminding me of follow up calls, appointments, and notes taken on businesses. Pros I like the ease of which I can electronically keep track of my sales leads and process. It's very convenient to look up a contact or business and remind myself of the last communication we've had, notes that I took, etc. Cons Sometimes I do not have use for all of the tabs in the leads process. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: Less than 6 months ### "Robust web-based sales CRM software" May 21, 2019 5.0 Pros Every company needs to put a sales statergy and then monitor its growth and performance. Pipedrive manages all your sales and deals related job through its web-based platform and streamlines every action that's required for converting a lead to sale. From setting up products, to goals - it handles everything, including email integration. Cons It's pricing could have been a little lesser. And the ability to make it offline (networked-system) would have been made it a killer competitor in it's niche. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.