# Page 54 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 54 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 54 - Reviews of Pipedrive ## Showing most helpful reviews Showing 1326-1350 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Martijn S. Owner Used the software for: 2+ years ### "Very intuitive and easy to use sales lead management software" March 10, 2018 4.0 easy to use sales lead management sofware in the cloud Pros \- Interface is easy to use; store companies, contacts, leads and sales funnel statuses in a very easy way - Work together on leads and get updated by the companies you follow Cons \- It is not very flexible in setup of columns etc. - No standard connection with more advanced CRM systems Review Source CT Christos T. CEO Human Resources Used the software for: 6-12 months ### "The best sales CRM for small teams" July 26, 2019 5.0 It's like trello on sales steroids! Our productivity skyrocketed. We were able to follow-up on hundreds of leads without any trouble. Integrations with invoicing was also really helpful. Pros \+ Ease of use and short learning curve + Email integration Cons \- Email/calendar sync experiences issues quite often (twice a month) - Customer support would always go through the same process again and again even if you had explained them that you've done it many times. This could cost one work day Review Source Jason S. Full Stack Developer Used the software for: Less than 6 months ### "Allows for a very methodical sales process that you can push hard and not miss details" June 30, 2018 5.0 Helped me build a really focused sales strategry Pros Pipedrive allows you to build a very understandable sales process that can then be executed without missing steps, details or letting potential leads fall through the cracks. Cons No integration with making phone calls. I've had good luck with using the phone features of other sales tools and it really saves a lot of hassle while also having data in the same location Review Source HG Harshal G. Marketing Internet Used the software for: 1-2 years ### "Great product and support" December 22, 2022 5.0 Pros The flexibility it can be used for multiple things like lead management, sales management, product lifecycle management etc. Cons Nothing as of now, the team has been helpful Review Source Geoff N. Director Banking Used the software for: 1-2 years ### "Trello look-a-like but for CRM" July 30, 2018 4.0 Pros Easy to use. No steep learning curve. Easy to drag leads across each stage - exactly like you would in trello. Cons I feel the integrations could be better. For example, there is no integration with Xero. I'd like to tie my invoices back to clients. The silver package is very limited. Review Source MA Michael A. Business Development Manager Computer Software Used the software for: Less than 6 months ### "Never miss your leads, win them over Pipedrive" May 12, 2018 4.0 Well Organised structure with simple processes Pros We can feed all the details of our prospect manually on Pipedrive, but if we have a huge bucket of leads then, Pripedrive has a bulk import option, which is pretty cool and saves lots of time and effort from the manual feeding of data. - Scheduling activities are very simply organised, with filters. We can assign the task, mark them as per their importance or on a priority basis. - The reminder helps to never miss the task and do the proper follow up. - The mobile application is a charm, one can easily operate when on the move also. Cons There is always something to make even better, they can bring some additional features and integrations with other networks, they have to work on customer support. Overall one of the best CRM in the market. Review Source Roberto M. Used the software for: ### "Pipedrive - Make managing of the prospects or customers" October 20, 2016 5.0 I use Pipedrive everyday. For me it's the better customer relation management tool. It's a tool easy, simple and helps me doesn't forget activities with my the clients. I can to define the sales cycle steps of my business and with this, I have more chances to win. Review Source VR Verified Reviewer Creative Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Works nicely but my business can live without it." March 25, 2022 5.0 Overall happy with Pipedrive but it's not fundamental to my business. Pros Lots of integrations. The web visit plugin was helpful. Helpful staff. Easy to follow up with interactions. Cons Hard to move among contacts in the same list without returning to the main list. Should be easier. Gets boring when typing the same thing time and time again. Review Source Lance C. Director of Business Development Computer Software Used the software for: I used a free trial ### "Designed for Sales" April 11, 2019 5.0 I only got to do the trial, as I brushed up against some corporate politics. Would have loved to take it beyond trial. Pros Pipedrive is kinda the opposite of Salesforce. It was designed for salespeople. Very intuitive (especially for SF users). Easy to set up and use. Getting some higher in features regarding email, alerts, etc. Cons Limited reporting. You have to remember what it is designed for. It’s not a Swiss Army knife. Review Source VG Virginie G. HR Consultant Management Consulting Used the software for: 2+ years ### "Great and user friendly software" December 20, 2017 5.0 Pros Pipedrive is very simple to use : I love to pipe view and the statistic section. We were able to customize the step of our pipe as well as our contact's classification. So easy also to use with Mailchimp ! Cons So little things to say ... I'd loved that Pipedrive works with MailJet and TILKEE, two others fantastic tools ! Review Source DA David A. Marketing manager Financial Services Used the software for: 6-12 months ### "TALK ABOUT CRM" October 17, 2020 5.0 Pipedrive is the app for the future. Every CRM, sales, marketing professionals should try it. Pros With our growing customer base, Pipe drive offers the greatest CRM software with very user friendly interfaces, and great options on customer management. The product seems to be growing without company. Cons Whatever is missing with the product is quickly fixed by an amazing after - sales team. The tutorial is also awesome. Review Source RK Rameet K. Co-Founder Computer Software Used the software for: 2+ years ### "PipeDrive is very easy to use and does everything we need it to do." December 20, 2017 4.0 Pros Ease of use; Very easy to find what we are looking for; Able to store thousands of contacts; the email feature is great Cons Would be nice to include more filter options and more ways to sort the data; Sometimes I have noticed that emails don't appear in my Deals after i forward them using the deal specific email address Review Source VR Verified Reviewer Executive Director Used the software for: Less than 6 months ### "Pipedrive is yet another CRM without much in the way of new CRM features " June 28, 2018 4.0 Pros The one feature that I love about the software is the ability to drag and drop a lead to a particular stage in the sales cycle. This is useful because sale steps are rarely linear. Also, by default your sales data is sorted by stages so you can search for those leads that in a particular segment of your company's process. Cons Pipedrive is not unique. It is another CRM system that requires users to import current sales data for leads, contacts, and current customers. If a new lead comes in, the user still has to create a new account including all ancillary information. There is no additional time saving. If Pipedrive is your first attempt at implementing a CRM system these steps will be novel and the on-boarding much more palatable. Review Source Diane D. CEO & Co-Founder, Reputation Strategist Public Relations and Communications Used the software for: ### "Best Sales Tool Ever!" November 25, 2014 5.0 I am a newcomer to Pipedrive and after just a few months I am completely sold! I was looking for something easy to use but it also need to give me enough horsepower to move my sales along. I needed a complete picture of every cycle and I have this with Pipedrive. I know exactly what is happening with every cycle at all times and can catch cycles that have stalled. I love the fact that I can monitor this not just on my computer but also on my calendar and my phone using the app. Pipedrive has been so useful in sales that I am also now using it to keep track of the delivery aspect of my business! Pros \* Easy to use \* Integrated with Google \* Priced right \* Allows for customization Cons I have not found any cons yet! :) Review Source VR Verified Reviewer President Security and Investigations Used the software for: Less than 6 months ### "Simple and effective " November 13, 2018 4.0 Helps any business manage their sales opportunities with a web based, simple interface. Recommended for any startup and any business looking to get a handle on managing opportunities and client relationships. Pros I really liked this tool from this first day I starting using it. It’s simple, intuitive and a helpful sales tool. Cons Could have better import features but it’s not something that I feel has a major, negative impact on the software.? Review Source AT Andy T. sales Manager Media Production Used the software for: 2+ years ### "Seamless!" May 13, 2019 5.0 Creating a sales pathway has been made really simple and all the team can view progress and step in on a deal if needed. Pros The interaction between the data fields is well thought out so all your data is correct at all times! Cons The customisation has meant that so far there has been very little to fault the service. Review Source LH Lewis H. Manager Real Estate Used the software for: 1-2 years ### "Smooth and Sassy! " December 20, 2017 5.0 I have implemented Pipedrive into 3 companies so far - which has given each a tremendous push in the right direction towards our method of reporting; CRM record maintenance; and general organising of leads. Pros There are far too many Pros to list, but - I love how simple the initial setup of Pipedrive is; how efficient it can make a system; and how it works for the individual, not the individual working for it. Cons Not many Cons if any - I wish there was a little more charting and options from the reporting feature. Review Source CG Corey G. Lead coordination Marketing and Advertising Used the software for: 1-2 years ### "Pipedrive " February 26, 2019 5.0 I have been using Pipedrive for almost 2 years I didn’t watch any training I just was given a log in and I feel it was easy to learn how to use but difficult to train new employees on Pros I really like the filters that can be made to search for something Cons I don’t like how easy it is to mess up in Pipedrive with no undo Review Source AS Ariel S. Realtor Real Estate Used the software for: 6-12 months ### "GREAT CRM - Super easy to use" December 13, 2017 5.0 Pros LOVE this CRM - I've been searching for a long time to find a CRM that is affordable, easy to use, and doesn't constantly crash or have glitches all the time. They also have an app which is extremely easy to use. If you make calls though the app, It will all update in your database. After every task completed, another link will pop up asking whether you would like to set up another task for that client. I could not speak highly enough about Pipedrive. Worth every penny. Cons I really don't have any cons other than if you're working too fast it will sometimes slow down and take a little longer for the website to load. Review Source Ben W. Design Used the software for: ### "Good stuff" April 9, 2015 5.0 I actually drew out a way to track my own sales pipeline as I found things were hard to hold in my head as the leads piled up. The best image I found was by Pipedrive and it matched the way I already thought. So I've found it helpful to use to help me keep track of who to follow up with, what stage different leads are at in the conversation. Pros Helps you track your incoming leads. Good long free trial time. You can setup a custom pipeline. The UI/UX is good, much nicer than salesforce, and better value too. I also love that Zapier can collect data from web forms and drop it right into pipedrive. Cons It's only useful as long as you have leads to track. Review Source DS Dan S. Principal Computer Software Used the software for: 6-12 months ### "Easiest tool I have ever used" November 16, 2016 5.0 I have been using these sorts of tools for ever. I can honestly say this is the easiest most sales rep friendly tool I have ever worked with. It is great for early stage companies who aren't looking to automate their processes without disrupting their performance. I regularly recommend this solution to companies. Pros Easy to use, visual and intuitive Cons Don't like to one line field for addresses. I know I can split with custom field but I think that is an awkward way to do that. I also don't like suffixing a deal with the word "deal". I know I can overwrite it but seems a little silly. Also would like to resize the windows for example: the notes fields or the comment on activities field. Review Source WW Whitney W. Production Manager Retail Used the software for: 1-2 years ### "Pipeline allows us to keep track of several products and takes the guess work out of production!" December 20, 2017 5.0 Pipedrive allowed us to streamline projects for a production team and stay on top of tasks and customer needs. Pros The interface for Pipedrive takes minutes to learn and the interface options and settings are really user-friendly. Multiple drop down project tabs/lists allow us to separate and track pending projects, projects in motion, and even long term projects. Alerts and reminders allow us to stay on top of upcoming events and tasks. While we don't use the job cost tracking, it is available for those that would like to use Pipedrive's Analytics. Cons Setting up and editing contacts could use some tweaking. It would be nice to be able to link an existing Contact to a new project/job and it properly list the new job as a job and not a new contact. If a different user adds a job and forgets: New project, it's hard to properly link a new project to an existing contact. Review Source JG Josh G. Sales Manager Used the software for: 2+ years ### "Simple yet effective CRM and sales management tool" May 29, 2018 5.0 Pros Visual design of the pipelines, custom fields, email integration (2-way), being able to collaborate with teammates on projects/deals, mobile app Cons The filters aren't super intuitive. You can create any view you want and after some trial and error, usually works fine but hard at first in any of the field views. Review Source BS Balu S. Service desk Analyst Information Technology and Services Used the software for: 1-2 years ### "The best CRM application for sales" February 25, 2018 5.0 The best CRM application in Market Pros The application makes the sales person to track all the sales at one place and to provide the quality support to clients Cons There are not may issues with the application since I was using it for over a year. It can be made better in terms of view Review Source MT Matt T. Office Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great visual sales pipeline software" December 20, 2017 4.0 Transparency of incoming new business. Pros Ease of use and visual interactivity. Drag and drop functionality and customization of fields to suit you specific business needs. Mobile platform works excellently and the integrated call log and email log functions add simplicity to the recording of information. The handy schedule function helped to record key appointments. Cons For our needs the pipeline stages needed a little more refinement and we would have like to have held more information within the software but this was more of a specific request to our style of working and for an out of the box package it was generally good. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.