# Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pipedrive the right CRM solution for you? Explore 3050 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3050) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pipedrive Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Minimal learning curve experience 93% positive reviews out of 599 Most users report ease of use as a key benefit, highlighting the simple interface, quick setup, and helpful tutorials. Jongchan P General Manager of Manufacturing, 201 - 500 employees. "They offer some wonderful tutorials to aid with anything that may arise." Limited advanced reporting options 39% negative reviews out of 180 Some users report reporting lacks customization, advanced analytics, and automation, making complex data analysis and exports challenging. Highly visual pipeline management 94% positive reviews out of 363 Most reviewers describe sales pipeline as intuitive, customizable, and effective for tracking deals, forecasting, and streamlining sales activities. Ava H Staff Software Engineer, 51 - 200 employees. "Overall, it simplifies managing sales leads and pipelines, making it easier to focus on closing deals rather than admin tasks." Cumbersome search and filter functions 36% negative reviews out of 84 Some reviewers describe search and filter as unintuitive, time-consuming, and confusing, especially when managing large datasets. Streamlined team coordination tools 93% positive reviews out of 233 Most reviewers find team collaboration features valuable for sharing updates, organizing tasks, and keeping everyone aligned on projects. Brendan C Business Development Rep, 11 - 50 employees. "It's much easier using Pipedrive as a Sales team since in my team, we do a lot of handovers for deals and some of the leads, and this is easier to do with Pipedrive and the record of all activity makes it much easier to collaborate within a team as well." ## Showing most helpful reviews Showing 1-25 of 3050 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jay W. Principal Fund-Raising Used the software for: 2+ years ### "Pipedrive Drives Positive CRM Experience" October 19, 2024 4.0 The support team via the chat service has been of great assistance. The thoroughness of the data one can compile for a sales prospect is very good. Pros The calendar integrations with Google and Microsoft365. Ability to create templates for emailing. Cons There is a reasonably steep learning curve, although the support website and the chat services are beneficial. Alternatives considered [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Pricing and some familiarity with the product from a prior experience. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! VR Verified Reviewer Marketing Director Telecommunications Used the software for: 2+ years ### "Great low cost sales CRM" July 1, 2025 5.0 Pipedrive has been a reliable and user-friendly CRM for managing leads and streamlining sales processes. It’s great for keeping sales organized, though limited built-in marketing tools mean you’ll need integrations for a complete strategy. Still, it's efficient and easy to adopt. Pros Their visual sales pipeline makes tracking leads is pretty intuitive. The automation features save time on follow-ups, and the email tracking is perfect for optimizing campaigns. It's easy to use, even for non-technical members of our team. Cons Pipedrive lacks advanced marketing automation and native email campaign tools, requiring integrations for full-funnel execution. Reporting can also feel limited for in-depth marketing analytics. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Pipedrive offers a more intuitive, sales-focused experience than Insightly. With its visual pipeline, easier setup, and stronger automation, it’s ideal for teams wanting streamlined deal tracking without the extra complexity of project management tools. Review Source Response from Pipedrive July 2, 2025 Hi, Thank you for taking the time to share such a detailed review! We’re glad to hear that you find Pipedrive’s visual pipeline, automation features, and email tracking intuitive and helpful for your team, especially for keeping sales organized and efficient. We understand your point about advanced marketing automation and in-depth analytics, and it’s true that Pipedrive focuses on providing a streamlined, sales-focused experience. Our team is continuously working to improve marketing features and reporting, and we appreciate your feedback as it helps guide these improvements. If you ever need guidance on integrations to enhance your full-funnel strategy or reporting capabilities, our support team is here to help. Thanks again for choosing Pipedrive to support your sales processes! Best regards, Pipedrive Team kM keith M. President Computer Hardware Used the software for: 2+ years ### "Pipedrive customer service is so bad, that it ruins the product" March 5, 2025 1.0 not good, I have spent a long time using it, and for example I had accidentally set up an account that i did not use, and it was obivous, and they would not refund me even though they could see that I had an account I was using under the same email. Pros pipedrive has a lot of features and is easy to use Cons pipedrive customer service is utter garbage, I have been locked out of my primary account for days. They will not call you and if you cant log in then you cannot chat. and their AI support is idiotic at best. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Pipedrive from demoing it, i liked the interface better Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) looking fo rmore features, and I did not like the new version of basecamp Review Source Response from Pipedrive March 10, 2025 Hi Keith, Thank you for sharing your experience, and we truly sorry to hear about the issues you've faced with both account access and customer support. This is not the experience we want for our users. We take feedback like yours seriously, and I’ll make sure your concerns are passed on to the appropriate team to ensure we address these issues and improve our processes. In the meantime, please reach out to us via support@pipedrive.com so we can work toward a solution as quickly as possible. Best regards, Pipedrive Team VR Verified Reviewer Account Executive Legal Services Used the software for: 1-2 years ### "Pipedrive- A simple, Powerful CRM built for sales teams" February 19, 2026 5.0 Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work Pros It is easy to use and intuitive to set up. It actively reminds me of prospects that are stalled and can set up automations to help progress prospects forward Cons Reporting on efforts within Pipedrive can be difficult and wish I could customize more within the system. Live Chat features are a paid add-on and adds up Review Source Response from Pipedrive February 23, 2026 Hi, Thank you for your review! We’re glad Pipedrive is easy to set up and that reminders and automations help move stalled prospects forward. It’s great that it’s helping you manage your sales funnel more effectively. We appreciate your feedback about reporting customization and Live Chat pricing. Best regards, Pipedrive Team KK Kerry K. Sales Agent Real Estate Used the software for: 2+ years ### "PD Review KK" July 24, 2025 5.0 Overall my experience has been very positive and large step up from previous platform that the company was using Pros I like the multiple features, the ability to customize Pipedrive to my uses, the adaptability and integration with Justcall Cons Mostly works great, occassional technical blips are seemingly fixed quickly by Pipedrive but overall very reliable Switched from [Front](https://www.capterra.com/p/132901/Front/) Better management of contacts and customization. Review Source NT Nathan T. President Real Estate Used the software for: 2+ years ### "Stay on top of everything!" March 12, 2025 5.0 This helps me stay organized with different tasks and projects. I like that I can make notes about conversations I've had on specific deals I'm pursuing. Pros I like that it helps me keep organized in all my tasks. I also like that it integrates so well with Gmail. Cons The mobile version is hard to navigate and as a result I rarely use it. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I had too much to keep track of for spreadsheets and needed something more involved. Review Source Response from Pipedrive March 13, 2025 Hi Nathan, Thank you for your amazing review! We're glad to hear that PIpedrive helps keep you organized and that the Gmail integration is working well for you. We appreciate your feedback on the mobile version and understand the importance of a seamless experience across all devices. Our team is always looking for ways to improve, so we’ll take this into account for future updates. Best regards, Pipedrive Team VR Verified Reviewer CMO Information Technology and Services Used the software for: 2+ years ### "Great product " February 25, 2025 5.0 Pipedrive has become an essential part of my daily work and I find it extremely useful. I would highly recommmend it to a sales/marketing user looking to streamline products and have one useful dashboard. Pros Pipedrive unites many products and functions under one umbrella, from lead capture and website chat to bulk emails, calendar setting, and project management. It's a very complete tool what, while not perfect, has become an extremely useful part of my workday Cons The only cons are that not all of my other marketing tools integrate seamlessly into Pipedrive, resulting in some extra typing to update inbound leads. Additionally the filtering/group management could be more intuitive. These are very minor quibbles overall Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) No need to use it anymore with build in communications from Pipedrive Review Source Response from Pipedrive March 3, 2025 Hello, Thank you for your feedback! We're glad to hear that Pipedrive has become an essential part of your workflow. We appreciate your insights on integrations and filtering, as we’re always looking to improve! Best regards, Pipedrive Team MB Michael B. Executive Hospital & Health Care Used the software for: 1-2 years ### "Easy and effective " February 22, 2025 5.0 Great I love how easy it is to use. I would highly recommend it to someone who’s beginning a new CRM. Pros I like that there’s multiple ways to document details for a client. I like the note section I like being able to have a source ID to connect my account to a wrap easily. Cons I would like better reporting availability options so I can see different levels of how the pipeline is being done, especially in the won my section Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) This allowed me on Pipedrive to track in a more detailed way, easy as opposed to having to open up multiple tabs to create new account Review Source Response from Pipedrive March 3, 2025 Hello Michael, Thank you for your review! It's nice to hear you find Pipedrive helpful and easy to use. We appreciate your input on reporting and are always looking for ways to improve. Best regards, Pipedrive Team MM Mirjam M. Marketing and Communications Manager Computer Software Used the software for: 1-2 years ### "User-friendly CRM" March 4, 2025 5.0 I find it very user-friendly. The documentation is thorough and helpful. The few times I have a question I can chat with support and they are quick to help me. Pros The search function at the top is great. I use it all the time to find contacts, deals and organizations. I like how the data on leads, deals, persons and organizations all are can be customized and linked together. Cons I use Pipedrive as a marketer. The basics are covered (what we need for now) but I miss good reports for newsletters and the ability for tracking clicks from newsletters to our website. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Pipedrive Hubspot Marketing was limited to one domain. We have several software products with different domains and target audiences. We needed to be able to handle communications from all our domains. Pipedrive did not have any domain limits in their price plan. Review Source Response from Pipedrive March 10, 2025 Hi Mirjam, Thank you for your feedback! We're glad to hear that you found Pipedrive user-friendly and that our support team has been helpful when needed. These are great suggestions, and we’re always looking for ways to improve the platform. We’ll make sure to pass this along to our product team for consideration. Best regards, Pipedrive Team RS Ryan S. CEO Education Management Used the software for: 6-12 months ### "Pipedrive Offers Deal Clarity" April 8, 2025 5.0 Overall, I'm using Pipedrive to track deals for about $650K in revenue. Being able to move deals down the pipeline is helpful. Pros Clearly and visually see my deal pipeline Cons It might be more than I need right now in a CRM Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Hubspot was more than we needed for our CRM right now. Review Source Response from Pipedrive April 9, 2025 Hi Ryan, Thanks so much for your review! We're thrilled to hear that Pipedrive is helping you gain clear, visual insight into your deal pipeline. It’s great to know that moving deals through the stages is making your sales process smoother. We’re always here to help you tailor the platform to fit your workflow, whether it's scaling up or keeping things lean. Thanks again for choosing Pipedrive. Best regards, Pipedrive Team TH Trae H. Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Fitness and pipedrive" September 16, 2024 5.0 Pipedrive creates a efficient, intuitive, and smart hub to manage clients Pros Quick and efficient sorting for current and prospect clients Cons Duplication clients are not automatically marked, which in the fitness industry would save loads of time Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Product reviews, fit for the company demographic, integrations, and ease of use Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MW Marc W. Business Developer Real Estate Used the software for: Less than 6 months ### "Great software for our start-up" October 4, 2024 5.0 We have been looking very closely at various CRM solutions. In the end, we opted for Pipedrive as the best software for a start-up and haven't regretted this decision for a second. Pros The ease of use, the clarity, the many functions. The user interface is really easy to use and you can always find your way around. Cons I am very satisfied with everything. The only thing is that sometimes integrations with other software are not possible because there is no predefined interface. You would have to be a customer of the largest CRM provider. But we hope that Pipedrive will continue to grow and that there will then be more predefined integrations. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamics was too extensive, the setup was too time consuming and our employees didn't like using it. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! RK Ryan K. eCommerce and Marketing Manager Wholesale Used the software for: Less than 6 months ### "Great Tool For A Great Price" September 25, 2024 4.0 Overall it is a great tool that has great potential and I hope they improve on areas where they fall behind their competitors Pros Pipedrive is great, it has a simple workflow while allowing a lot of customisation Cons The email feature is lacking, considering the competition's features set in this area. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Pricing, HubSpot was very expensive in comparison and the costs just skyrocketed when we started looking at automation features. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! NN Nick N. Owner Textiles Used the software for: 6-12 months ### "Pipedrive saves my sales" May 13, 2025 5.0 Pros Pipedrive made sales tracking way easier for me, I used to lose deals just cause I forgot to follow up. Now with this thing everything’s in front of me, and I just drag deals from one stage to the next. Super visual, super simple, that’s what I like. Cons Only thing is, sometimes it takes a bit long to load when you’ve got too many deals open or switching between pipelines. Review Source Response from Pipedrive May 15, 2025 Hi Nick, Thanks so much for sharing your experience! We're thrilled to hear that Pipedrive has helped simplify your sales tracking and prevent missed follow-ups, that’s exactly what we aim for. We also appreciate your feedback about loading times when managing a large number of deals. Performance improvements are always on our radar, and insights like yours help us prioritize what matters most to users. Best regards, Pipedrive Team MW Max W. Manager Retail Used the software for: 1-2 years ### "Simple and clear" June 22, 2025 5.0 Pros With Pioedrive, it’s super easy to follow what’s going on in the pipeline. Keeps the team focused and stops deals from falling through. Cons Some reporting is not clear. Trying to get specific numbers or custom views is tricky without doing workarounds outside this tool. Review Source Response from Pipedrive June 24, 2025 Hi Max, Thanks for your feedback! We're glad to hear Pipedrive is helping your team stay focused and on top of deals. We hear you on the reporting limitations, our team is always working on ways to improve usability and flexibility, and feedback like yours is incredibly helpful. If you ever need help setting up custom views or workarounds, feel free to reach out! Best regards, Pipedrive Team SE Sitav E. Marketing Associate Biotechnology Used the software for: 6-12 months ### "ENDLESS Possibilities and Knowledge at Your Fingertips" October 31, 2024 5.0 Amazing! The amount of capabilities that Pipedrive has is absolutely astounding - you can have every detail about a lead, deal, organization, client, and more in there, and the possibilities are endless. No joke, you could pull up a lead and know their eye color, favorite food, where you met them, and even input a note detailing an important detail in your conversation with them, that you can drop into your next conversation. You log in activities like phone calls, emails, texts, and more, and it syncs easily with your inbox so that is all automated and literally everything is logged for reference. In theory, this program can fix employee turnover training times - new employees just have to open up a lead, and every and any detail they need to know is there for reference, from the last employee that handled that account. Pros I love the amount of details you can input into this program. We need to have lots of different notes and details and variables for our business, like leads versus deals, and then for each contact we need to know where we got that client, why, what organization they are a part of, the organization's address, phone number, and the individuals addresses/phone, plus we are able to add activities, notes, whether the lead is cold, warm, hot, etc. The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every detail needed to know of a lead or client. Cons It is admittedly a bit hard to learn - it's very user-friendly, but because of how many capabilities and opportunities that Pipedrive has, it takes a bit to learn all the ins and outs. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! mB michell B. auto sales Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "easy online quote " May 16, 2025 4.0 Pipedrive lets our customers do there quote online with ease. Pros easy way to get online quotes. Customers can enter all there info online. Cons Sometimes customers do not enter all the information. They miss some important info. Review Source Response from Pipedrive May 19, 2025 Hi Michell, We're glad to hear that Pipedrive is making it easy for your customers to submit their quote information online. It’s great to know the process has been smooth and convenient for both your team and your clients. We also appreciate your note about incomplete submissions. We understand how important it is to capture all necessary details, and we'll make sure to share this with our product team as we continue improving the user experience. Best regards, Pipedrive Team VR Verified Reviewer Head of Sales Operations Logistics and Supply Chain Used the software for: 6-12 months ### "Pipedrive review" November 8, 2024 5.0 Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity. Pros Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting. Cons The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing. Review Source Response from Pipedrive December 6, 2024 Hello, Thank you for your review! We’re glad to hear that Pipedrive has helped streamline your sales process and boosted productivity. We appreciate your feedback on advanced automation and segmentation features, and we’ll consider them for future improvements. We deeply appreciate your support and look forward to making Pipedrive even better for you in the future. Best regards, Pipedrive Team AO Ana O. freelance Marketing and Advertising Used the software for: 6-12 months ### "My feedback on Pipedrive " December 1, 2024 4.0 Pipedrive is a simple and efficient CRM. I appreciated its ease of use. Pros I like the visual clarity of Pipedrive. Deal tracking is simple, and the mobile app is very convenient. Cons I wish there were more options for customizing reports. Email integration could be improved. Review Source Response from Pipedrive December 16, 2024 Hello, Ana. We’re thrilled to hear that you find Pipedrive easy to use! We appreciate your feedback on customizing reports and our Email Sync feature. Please don't hesitate to reach out if you'd like to discuss this further. We appreciate your support and hopefully we can make Pipedrive better for you in the future!
 Kind regards, The Pipedrive Team ES Eudoria S. Sales and Marketing Coordinator Marketing and Advertising Used the software for: Less than 6 months ### "My experience with pipedrive " January 5, 2025 5.0 Pros I love how integrated everything is - making our customer relationship management much more seamless! Cons Perhaps the interface can get a little facelift Review Source Response from Pipedrive January 14, 2025 Hello Eudoria, We appreciate your feedback! Please don't hesitate to reach out if you'd like to discuss how we can improve the interface. Best regards, Pipedrive Team BH Brittany H. Marketing Assistant Real Estate Used the software for: 1-2 years ### "Pipedrive, your go to…" November 3, 2024 4.0 As a marketing enthusiast and collaborator, I reckon Pipedrive is tops for managing leads within my team. Keen to see how this tool evolves as AI takes over the workspace, ay. Pros This is my go-to lead management tool, mate! Love the visual pipeline design of the program, it's a beaut. Cons Well, except maybe it could have a few more customization options. Review Source Response from Pipedrive December 6, 2024 Hello, Brittany, Thanks for the great review. We’re glad you love the visual pipeline and that Pipedrive is working well for managing leads. We appreciate your suggestion on customization options and will keep it in mind. Stay tuned for our updates, because AI is definitely on our radar! Best regards, Pipedrive Team VR Verified Reviewer General Manager of Manufacturing Automotive Used the software for: Less than 6 months ### "Pipedrive Review" September 30, 2024 5.0 Pros Pipedrive is simple to use and doesn't require extensive reading to grasp how it works. They offer some wonderful tutorials to aid with anything that may arise. It's an excellent tool for anyone looking for something easy to use and inexpensive. The tools allow our small team to keep track of emails, leads, and lead stages all from a single dashboard. Pipedrive is designed specifically for sales professionals. The management reporting tools are there and improving every quarter, but Pipedrive stands out for its ease of use for salespeople. Cons One disadvantage to using Pipedrive is that you have to pay extra to use some custom fields in the reports, and the fee can be rather high, especially if you want to unlock all of the features. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! DI Divine I. Graphics Designer Real Estate Used the software for: 1-2 years ### "Improve your sales with Pipedrive" September 15, 2024 5.0 It enables transparent sales pipeline view board.It also have appealing user interface. Pros I love how Pipedrive helps to create sales funnel from scratch. Cons I don’t have anything that i don’t like about this product. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! CM Clara M. Director Automotive Used the software for: 1-2 years ### "Great and versatile " September 9, 2024 5.0 Decent tool and easy to use. Works for various sizes of business I would say. Pros Easy to use. Also simple to merge and remove duplicates. Cons You have to upgrade for some features, not always clear. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! CB Christina B. Sales and Design Specialist Construction Used the software for: 1-2 years ### "Pipe Drive Ease of Use" August 12, 2024 5.0 Love the ease of use and easy access. This makes tracking the statis of a project super accessible for our whole team Pros I love being able to "drag and drop" clients from one stage of process to another as their job progresses. Cons I really have no complaints for Pipedrive Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.