# Page 97 | Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 97 - Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 97 - Reviews of Pipedrive ## Showing most helpful reviews Showing 2401-2425 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Claire C. Chief Customer Service Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best money I have ever spent" September 1, 2017 5.0 Pros I LOVE that I can customize my pipelines, and easily slide leads from one stage to the next. I can have multiple pipelines and everything is customizable. Cons I would like to see a place where I can search by last name.. it seems to only have a way to search by first name unless I am missing it :) Review Source VM Víctor M. Director of Sales Marketing and Advertising Used the software for: 1-2 years ### "Pipedrive Review-2btube" March 22, 2016 4.5 Pros The UI is really friendly, easy to manage and understand, great service and really useful tool. Cons You can't send directly e-mails from a internet browser with GMAIL. Maybe soon ;) Review Source BA Bassam A. Used the software for: ### "Process automation" January 29, 2017 3.0 I thought we can automate next actions on leads (meet, call, email, call, meet, etc.) to help standardize the process for all sales team. I cannot rely on each individual to determine the proper next steps. Review Source Response from Pipedrive February 20, 2017 Bassam, "It¿s possible by using Zapier integration tool. You can set up your own custom rules when a deal gets to a specific stage, then you can automatically create new activities, notes or even open new deals in another Pipeline. For more information check out our Zapier Article at https://support.pipedrive.com/hc/en-us/articles/206743479-Zapier-101-What-it-is-and-how-to-use-it or reach out to Pipedrive support" RP Rahul P. Co-Founder & CEO Used the software for: ### "Ease of usage" April 9, 2014 2.0 Hey Guys, I am completely lost in using your tool and if you have noticed I have stopped my activity on the tool post my purchase. I am finding it complicated to use and need help. Rahul Review Source Response from Pipedrive April 14, 2014 Hi Rahul! Really sorry to hear that. I asked our support team to reach out and help as much as they can, but unfortunately they haven't received an answer from you. I'm sure we can help you get back on track. The best way for us to do that would be for you to write back directly to Adrian from our support. You can always contact me as well - kair@pipedrive.com. Hope to hear from you, Kair from Pipedrive's marketing department BD Beth D. President Real Estate Used the software for: Less than 6 months ### "This product works well for me." August 9, 2017 5.0 Pros It was nice to find a piece of software with all the features I needed that was not too robust and expensive for my needs. Onboarding was easy. I loved being able to schedule a call with support during this process so that I could understand the use the program to its fullest capability. Review Source TS Thomas S. Co-Founder & CEO Information Technology and Services Used the software for: 6-12 months ### "The easiest CRM in town!" February 21, 2019 4.0 Pros Super-intuitive, easy to set up, and great pipeline visibility. Cons Somewhat limited in functionality, access rights not multi-tiered enough. Review Source EK Erika K. Realtor Used the software for: ### "The price is right and it is user friendly" December 15, 2015 4.0 I love that this CRM is so easy to use. The fact that you send me emails is amazing. I really feel good about the choice to use it. Areas to improve: Just brainstorming here - it might be cool to have some action templates. I am a realtor and I mostly just use this to keep up with warm leads. What if I could put in a "deal" and then click "Action campaign 1" and then every week PD would tell me to "take action on Wesley". I would just decide then to send an email or call that person. Sometimes I don't like having to set up all the future activities when I know they are all just going to be reaching out to a person. Review Source VG Vartika G. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Efficient & Easy" November 8, 2016 5.0 The interface made is so easy to use the program & the efficiency of this made me close my deals and follow up so much easier with out any paper work or reminders. I was able to close deals faster and my turn around time for revenue generation has gone up positively! This is a must have for any sales team! A shift from the boring world of excels :) Pros Interface Ease Cons None Review Source OC Orlando C. President Management Consulting Used the software for: 6-12 months ### "Pipedrive review." September 15, 2016 5.0 Pros Easy to use, customer service is exceptional and very fairly priced. It fits the needs of our company at this moment. Cons No complains so far. We had a couples of issues with the software at the beginning, but it was mostly because it was my first time using a CRM. after a few days I got the hang of it and now its is all smooth. Review Source AM Andrew M. Director of Sales Computer Software Used the software for: 1-2 years ### "Excellent CRM solution with great mobile integration. " March 22, 2016 4.5 Pros Very configurable, simple to use, sophisticated solution with frequent addition of innovations. Cons It has greatly simplified our sales reporting. There is nothing to dislike. Review Source jK juris K. manager Media Production Used the software for: Less than 6 months ### "Use of Mailigen increased open rate by 12% and click rate by 117%" July 6, 2017 5.0 Pros It is very intuitive, easy to use. We love the support. The reporting system is very easy to use and just by one clickone can get all the required information. Cons After switching to Mailigen we see our baunce rate grow dramatically. Android version is not quite ready. The mobile is choppy. Review Source LF Liam F. Coordianotor Computer Software Used the software for: 6-12 months ### "Pipedrive is a serviceable CRM" February 28, 2018 4.0 Pros It is simple and easy to use. Everyone can understand the process from first contact to sales. It also integrates easily with Google products. Cons Some features that other CRMs have are not available with Pipedrive. It of course drags behind Salesforce in terms of features that it provides. Review Source DC David C. Director of Marketing Computer Software Used the software for: Less than 6 months ### "One of the CRM solutions that we've tested" August 26, 2016 4.0 Pros Pipedrive is intuitive, easy-to-use, lightweight CRM (imho best for small teams). I was able to integrate emails in a few minutes. The UI is beautifully designed and it's a pleasure to use it on a day to day basis. Reporting capabilities stand out among its competitors - I like those in Pipedrive better than in Salesforce Cons The fact that it's lightweight is also a downside. There will be a moment (at least there was for us) when we simply felt that we've outgrown the software. Review Source KS Kimon S. Commercial Director Computer & Network Security Used the software for: Less than 6 months ### "Great CRM for Sales" October 21, 2016 5.0 Having tried many of the leading (and not so leading) CRM's on the market, I can honestly say that Pipedrive was the best. It was easy to customize, easy to use and gave me very effective control of my process and data. Great Job! Pros Ease of use and ability to customize and add fields. Integrations were also great. Cons The two tiered pricing. Review Source AW Alex W. MD Used the software for: ### "Simple, easy to setup, visually superb for the staff with a great dashboard!" February 10, 2016 5.0 I love this product. Affordable and better than many far more expensive competitors. The interface is excellent and setup of the system is easy for anyone with basic skills. Customer service are there to help, if needed. The intergrations have literally changed the way we do business - 'Zapier' is my new best friend! Thanks Pipedrive! Ps even the staff like it!! Review Source DM Dirk M. Sales Manager Retail Used the software for: 6-12 months ### "Great tool! " July 16, 2015 4.5 Pros The visualisation-processes of managing accounts, projects and sales is very ground-breaking! Cons Actually nothing really. Price is good, Software functions perfectly, process of visualization is perfect. One slight remark, calling from Pipedrive app should check the 'Get in contact with' automatically to 'Task Done' Review Source jN jennifer N. marketing manager Market Research Used the software for: Less than 6 months ### "Hard to use" August 12, 2020 2.0 Very, very frustrating. I don't know why software companies need to make things so difficult. Come on - make software everyone can use! Pros Eventually we got it to work with other overseas constractors. Once we got everything finalized with overseas teams, all seemed well, but my coworker and I could not figure it out. Cons Spent hours with a coworker trying to figure this software out as it was integrated into his ecommerce site. We were so frustrated we had to hire talent outside the US to get the job done. Review Source RL Rafael L. Owner Management Consulting Used the software for: 1-2 years ### "I use this software 1 year ago" August 25, 2016 4.5 Pros Its a good program to Sales Force Management, the pipeline program its very good. Cons Not enogh information about the customer and organizations, poor gmail integration Review Source AA Anthony A. Owner Construction Used the software for: Less than 6 months ### "I use PipeDrive for my Renovation company and it's easy to use " August 22, 2020 5.0 I am very pleased with this CRM overall. I tried others and wasn't as happy Pros I like that I can use it on my phone because I'm in the field most days. It's fairly simple overall to use. Cons The mobile app and the online version vary a little so it's confusing for me at times. I would prefer that they were more uniform. Reason for choosing Pipedrive Recommendations Review Source SO Sarp O. Financial Analyst Utilities Used the software for: Less than 6 months ### "Good product for simple jobs" May 25, 2018 4.0 Good value for money. Pros \-Easy interface: designed in a way even someone with no experience could use it -Can be customized to a good extent -Helpful FAQ Cons \-Simplistic: Won't satisfy needs for some larger jobs -No desktop software -Specs reduce significantly unless you're the admin account Review Source GG Giles G. Sales & Marketing Manager Used the software for: Less than 6 months ### "Its an up to date system!" May 17, 2017 5.0 Pros The ease of use and visibility, great for the team and other non users to see quickly where we are up to at any moment! Cons Would like to add a single deal to multiple contacts, and would like to work out how to merge contacts from a single organisation but from different addresses? Review Source MS Michael S. IT Manager Marketing and Advertising Used the software for: 1-2 years ### "Easy, Well Organized" March 30, 2015 4.5 Pros It's easy to use and nothing's hidden. Easy to learn how to use. Cons I don't dislike anything - this product is so much easier to use than anything I've tried before. Review Source GL Gadiy L. co-founder Real Estate Used the software for: Less than 6 months ### "Okay I guess, we can't customise to full extent." August 19, 2016 3.0 It's a good product if you need to create a pipeline and have different people involved at different times. Review Source RV Ray V. Owner Media Production Used the software for: Less than 6 months ### "Fantastic CRM with Good Support" February 16, 2016 5.0 Pros It is easy to use, don't need to read the manual in order to figure it out. Reminds me a little Microsoft Dynamics in terms of user-friendly but much simpler. Tried using Salesforce several times and hated it with a passion. Pipedrive in comparison is modern, great user interface, works well on mobile as well and Google integration is simple and just works. The pricing is just another bonus. Cons Nothing so far. When I've has a question and call support someone always answer the phone and us willing to assist. I have reported 2 small bugs but so far no feedback on whether they have been fixed but one problem as disappeared. Better feedback is recommended. Review Source MY Milton Y. Business Development Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Pipe-drive is a helpful tool. I highly recommend using it to organize your leads " August 21, 2017 3.0 Ease of use and i was able to manage my contact and leads fairly easily. This is a great product. Its gets the job done without all the extras. I would highly recommend if for a small company -- this software gets the job done! Pipedrive is a tool --- and like any tool, the better it is, the better performance. I think it may be too simple of a tool. Not sure how to improve it -- I just know that the major strength of this software is its not nearly as complex as other CRMs but it does its job well. Pros Ease of use, stability of the software and the flawless integration. The processes are smooth and the functionality is intuitive and the programs accomplishes its goal. For the cost and the performance --- i highly recommend it. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.