--- title: "Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Pipedrive the right CRM solution for you? Explore 3058 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132666/Pipedrive/reviews/" page_type: "reviews" language: "en" --- Pipedrive 4.5 (3058) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Pipedrive Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Brett B FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs.“ July 12, 2026 DŠ Dovilė Š Ecommerce ManagerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “After following support instructions to reconnect the account due to an email sending issue, the feature was suddenly removed and locked behind a more expensive plan upgrade.“ May 28, 2026 SG Sauve G Sales RepresentativeInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “Pipedrive is super visual and simple .Satisfied with its customizable pipeline,easy on boarding,ability to set up automation and a single place of keeping my clients information.“ May 25, 2026 DŠ Dovilė Š Ecommerce ManagerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Very disappointing customer experience regarding feature transparency and support.“ May 28, 2026 DŠ Dovilė Š Ecommerce ManagerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “We specifically selected our plan after discussing our requirements with the sales team, including access to one shared/team inbox, which we then used successfully for months.“ May 28, 2026 JA Josh A Co-founder, VP of MarketingFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “All the customization can make it difficult to decide how to best implement the services across the company.“ October 17, 2024 RM Rick M Account ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account.“ October 22, 2024 Alexander K CEOFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “The Customer Success Manager called my response "frustration."“ April 25, 2026 ## Showing most helpful reviews Showing 1-25 of 3058 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucas P. Lead Development Representative Telecommunications Used the software for: Less than 6 months ### "Pipedrive on a brazilian tech startup - Review" March 6, 2025 5.0 Pipedrive has been a solid experience for me. It’s definitely made managing my sales process smoother and more organized, i have used pipedrive on a tech startup, in my opinion pipedrive has been the best choice for te integration of the team activities Pros pipedrive have a clean and intuitive design that makes it easy to navigate Have some great and easy intregations like email, calendars, and marketing software is great for Sales Tracking Cons is pricey for small teams The reporting options could be more robust Review Source Response from Pipedrive March 10, 2025 Hi Lucas, Thank you for your thoughtful review! We're glad to hear that you find Pipedrive's design clean and intuitive, and helpful for sales tracking. We understand that pricing can be a concern for smaller teams, and we’re always looking for ways to offer more value, for example offering an discount to annual subscriptions. Additionally, we appreciate your feedback on reports, and we'll definitely take it into account as we continue to enhance the platform. Best regards, Pipedrive Team EY Emily Y. Bookkeeper Construction Used the software for: 1-2 years ### "Pipedrive Keeps Us Organized" October 16, 2025 5.0 I have a positive experience with Pipedrive in the years I have been using it. It allows for a lot of information to be stored. Pros Pipedrive allows me to keep track of various projects in various stages throughout the project life going through a plethora of departments. Cons The search feature, as silly as this sounds, while it works fine, I wish it would have more filter options so I wouldn't have to scroll endlessly. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) We were looking at something that had more options. Review Source Response from Pipedrive October 24, 2025 Hi Emily, Thanks for sharing your feedback! We're happy to hear that Pipedrive has been helping you manage multiple projects efficiently over the years. We appreciate your note about the search feature, suggestions like yours help us continue improving. We’ll make sure to share this with our product team for future updates. Best regards, Pipedrive Team DŠ Dovilė Š. Ecommerce Manager Retail Used the software for: Less than 6 months ### "Good Until Something Goes Wrong" May 28, 2026 1.0 Very disappointing customer experience regarding feature transparency and support. We specifically selected our plan after discussing our requirements with the sales team, including access to one shared/team inbox, which we then used successfully for months. After following support instructions to reconnect the account due to an email sending issue, the feature was suddenly removed and locked behind a more expensive plan upgrade. Instead of taking ownership of the situation, support repeatedly pushed upgrade options and offered only a temporary free trial of the higher plan as a “gesture of goodwill.” The whole experience felt misleading and poorly handled. What is concerning is that if this situation was caused by a system bug or internal mistake, it apparently went unnoticed for months until we encountered an email issue and contacted support. Following instructions from their AI bot to disconnect and reconnect the account resulted in losing access to a feature we had already been actively using for months. Situations like this raise questions to me about how reliably other system issues are monitored and handled — especially when businesses trust the platform with important operational and customer data. Pros Easy to use interface, good deal pipeline visualization, and useful automation features for small sales teams. Cons Poor ownership of customer issues and misleading handling of feature access. Very disappointed that the issue was never properly resolved. Review Source Response from Pipedrive June 3, 2026 Hi Dovilé, Thank you for taking the time to share such detailed feedback. We’re glad to hear you find the interface, pipeline visualization, and automation features valuable for your team. We’re very sorry for the experience you described regarding feature access and support. We understand how disruptive and frustrating this situation has been, especially given your previous use of the feature in your workflow. Please be assured that our team is actively working on reviewing and addressing this case to reach a proper resolution. Feedback like yours is important and is being taken seriously to help improve both transparency and the overall support experience. Thank you again for bringing this to our attention. Best regards, Pipedrive Team Jonathon B. Senor Content Manager Marketing and Advertising Used the software for: 1-2 years ### "Easy-to-use CRM with strong pipeline visibility and simple setup " May 7, 2026 4.0 Pipedrive helps us stay organized and consistent with our sales process by centralizing all deals, contracts, and activities in a single system. It reduces the chance of missing follow-ups and improves visibility into the pipeline for the whole team. As a result, we've been able to manage leads more efficiently and keep deals moving forward without relying on spreadsheets or manual tracking. Pros What stands out most about Pipedrive is how easy it is to use compared to other CRMs I've tried. The visual pipeline is extremely intuitive and makes it simple to track deals, prioritize tasks, and see where each opportunity sits in the sales process. I also like how quick the setup was—we were able to start using it with minimal onboarding. The interface is clean and not overwhelming, which helps with adoption across the team. On top of this, the automation features (like activity reminders and workflow triggers) save time on repetition tasks, and the integrations with email and other tools keep everything in one place. Cons One downside is that reporting and customization can feel somewhat limited, especially if you're looking for more advanced analytics or complex workflows. Some features also require add-ons, which can increase the cost as your needs grow. It's great for straightforward sales processes, but larger teams may outgrow some of the built-in capabilities over time. Review Source Response from Pipedrive May 14, 2026 Hi Jonathon, Thanks for your detailed feedback! We’re glad to hear you’re finding Pipedrive intuitive and easy to adopt, and that the visual pipeline, automations, and integrations are helping your team stay organized and manage deals more efficiently. We also appreciate your thoughts on reporting, customization, and scaling for more advanced workflows. This is valuable feedback and helps us continue improving the platform for teams with evolving needs. It’s great to know Pipedrive is helping your team centralize sales activities, improve visibility, and reduce manual tracking. Best regards, Pipedrive Team KH Kira H. Senior Operations Manager Restaurants Used the software for: 1-2 years ### "Pipedrive for our small business" July 3, 2025 4.0 Pros We love the automations. It keeps our business running so smoothly and ensures that we never miss anything for our clients. Cons Setting up automations can be unintuitive. There also isn't good ticket system that integrates into it so that has to be done manually. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive We liked the ease of automatons and pipeline management. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Pipedrive has much more features and was more conducive for what we wanted with automations. Review Source Response from Pipedrive July 4, 2025 Hi Kira, Thank you for sharing your experience! We’re so glad to hear that automations are helping your business run smoothly and ensuring nothing gets missed for your clients. We understand that setting up automations can feel unintuitive at times, please feel free to reach out to our support if you requires assistance, and we appreciate your feedback on the need for a more integrated ticketing system. Your input helps us continue improving to support your workflow. Thanks for choosing Pipedrive! Best regards, Pipedrive Team KK Kerry K. Sales Agent Real Estate Used the software for: 2+ years ### "PD Review KK" July 24, 2025 5.0 Overall my experience has been very positive and large step up from previous platform that the company was using Pros I like the multiple features, the ability to customize Pipedrive to my uses, the adaptability and integration with Justcall Cons Mostly works great, occassional technical blips are seemingly fixed quickly by Pipedrive but overall very reliable Switched from [Front](https://www.capterra.com/p/132901/Front/) Better management of contacts and customization. Review Source NT Nathan T. President Real Estate Used the software for: 2+ years ### "Stay on top of everything!" March 12, 2025 5.0 This helps me stay organized with different tasks and projects. I like that I can make notes about conversations I've had on specific deals I'm pursuing. Pros I like that it helps me keep organized in all my tasks. I also like that it integrates so well with Gmail. Cons The mobile version is hard to navigate and as a result I rarely use it. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I had too much to keep track of for spreadsheets and needed something more involved. Review Source Response from Pipedrive March 13, 2025 Hi Nathan, Thank you for your amazing review! We're glad to hear that PIpedrive helps keep you organized and that the Gmail integration is working well for you. We appreciate your feedback on the mobile version and understand the importance of a seamless experience across all devices. Our team is always looking for ways to improve, so we’ll take this into account for future updates. Best regards, Pipedrive Team VR Verified Reviewer CMO Information Technology and Services Used the software for: 2+ years ### "Great product " February 25, 2025 5.0 Pipedrive has become an essential part of my daily work and I find it extremely useful. I would highly recommmend it to a sales/marketing user looking to streamline products and have one useful dashboard. Pros Pipedrive unites many products and functions under one umbrella, from lead capture and website chat to bulk emails, calendar setting, and project management. It's a very complete tool what, while not perfect, has become an extremely useful part of my workday Cons The only cons are that not all of my other marketing tools integrate seamlessly into Pipedrive, resulting in some extra typing to update inbound leads. Additionally the filtering/group management could be more intuitive. These are very minor quibbles overall Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) No need to use it anymore with build in communications from Pipedrive Review Source Response from Pipedrive March 3, 2025 Hello, Thank you for your feedback! We're glad to hear that Pipedrive has become an essential part of your workflow. We appreciate your insights on integrations and filtering, as we’re always looking to improve! Best regards, Pipedrive Team MB Michael B. Executive Hospital & Health Care Used the software for: 1-2 years ### "Easy and effective " February 22, 2025 5.0 Great I love how easy it is to use. I would highly recommend it to someone who’s beginning a new CRM. Pros I like that there’s multiple ways to document details for a client. I like the note section I like being able to have a source ID to connect my account to a wrap easily. Cons I would like better reporting availability options so I can see different levels of how the pipeline is being done, especially in the won my section Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) This allowed me on Pipedrive to track in a more detailed way, easy as opposed to having to open up multiple tabs to create new account Review Source Response from Pipedrive March 3, 2025 Hello Michael, Thank you for your review! It's nice to hear you find Pipedrive helpful and easy to use. We appreciate your input on reporting and are always looking for ways to improve. Best regards, Pipedrive Team kM keith M. President Computer Hardware Used the software for: 2+ years ### "Pipedrive customer service is so bad, that it ruins the product" March 5, 2025 1.0 not good, I have spent a long time using it, and for example I had accidentally set up an account that i did not use, and it was obivous, and they would not refund me even though they could see that I had an account I was using under the same email. Pros pipedrive has a lot of features and is easy to use Cons pipedrive customer service is utter garbage, I have been locked out of my primary account for days. They will not call you and if you cant log in then you cannot chat. and their AI support is idiotic at best. Alternatives considered [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Pipedrive from demoing it, i liked the interface better Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) looking fo rmore features, and I did not like the new version of basecamp Review Source Response from Pipedrive March 10, 2025 Hi Keith, Thank you for sharing your experience, and we truly sorry to hear about the issues you've faced with both account access and customer support. This is not the experience we want for our users. We take feedback like yours seriously, and I’ll make sure your concerns are passed on to the appropriate team to ensure we address these issues and improve our processes. In the meantime, please reach out to us via support@pipedrive.com so we can work toward a solution as quickly as possible. Best regards, Pipedrive Team RM Rick M. Account Manager Information Technology and Services Used the software for: 6-12 months ### "Productive tool and very easy to use" October 22, 2024 5.0 Overall, its an easy CRM tool, that is also very powerful and dependable. We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account. Pros Easy to use; Once you learn the basics, and terminology, Pipedrive is very practical. Cons The workflow when going through activities isn't too efficient. It involves a lot of tabs, and bouncing from object to task. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Based on how we used Hubspot, it was expensive. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! RK Ryan K. eCommerce and Marketing Manager Wholesale Used the software for: Less than 6 months ### "Great Tool For A Great Price" September 25, 2024 4.0 Overall it is a great tool that has great potential and I hope they improve on areas where they fall behind their competitors Pros Pipedrive is great, it has a simple workflow while allowing a lot of customisation Cons The email feature is lacking, considering the competition's features set in this area. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Pricing, HubSpot was very expensive in comparison and the costs just skyrocketed when we started looking at automation features. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! SH Sabrina H. Sales Admin Construction Used the software for: 2+ years ### "Pipedrive Review" May 4, 2026 5.0 It's pretty good and easy to use. It's intimidating at first, but once you give it a few tries, it's super easy to understand. Pros I like how it's easy to navigate through, and there are different categories to separate stages of a job. This keeps things organized and easy to keep track of. Cons I don't like that you can't assign a job to a person as you make a pipedrive. It automatically puts it under your name, so if you need to switch it, you have to go to your dashboard after creating it to change the name. Review Source Response from Pipedrive May 6, 2026 Hi Sabrina, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to navigate and helpful for keeping work organized through different stages and categories. It’s also great to know the platform became easy to understand after getting familiar with it. We appreciate your feedback about assigning ownership during creation, this is valuable input and has been shared with our team as we continue improving workflows and usability. Best regards, Pipedrive Team VR Verified Reviewer Account Executive Legal Services Used the software for: 1-2 years ### "Pipedrive- A simple, Powerful CRM built for sales teams" February 19, 2026 5.0 Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work Pros It is easy to use and intuitive to set up. It actively reminds me of prospects that are stalled and can set up automations to help progress prospects forward Cons Reporting on efforts within Pipedrive can be difficult and wish I could customize more within the system. Live Chat features are a paid add-on and adds up Review Source Response from Pipedrive February 23, 2026 Hi, Thank you for your review! We’re glad Pipedrive is easy to set up and that reminders and automations help move stalled prospects forward. It’s great that it’s helping you manage your sales funnel more effectively. We appreciate your feedback about reporting customization and Live Chat pricing. Best regards, Pipedrive Team CG Constance G. Team Lead Enterprise Human Resources Used the software for: 2+ years ### "Pipedrive for sales teams " May 5, 2025 4.0 Very good experience for me as a manager to follow the kpi of m'y sales team and very easy to onboard new fte on this product Pros I like the ease of use. Its makes it an intuitive tool for sales teams. Cons Sometimes you can have 2 same contacts and you have to merge it by yourselve , if you have a big contact base it could be a hard work Review Source Response from Pipedrive May 6, 2025 Hi Constance, Thank you for your thoughtful feedback! We're glad to hear that you find Pipedrive intuitive and effective for both managing KPIs and onboarding new team members. That ease of use is something we strive for, especially for growing sales teams. We appreciate your note about duplicate contacts, your insight helps us improve, and we'll be sure to pass that along to our product team, if you need assistance with this, please do not hesitate to reach out to our support. Best regards, Pipedrive Team HC Heather C. Social Media Director Information Technology and Services Used the software for: 6-12 months ### "helped me get into crm" July 9, 2025 5.0 Pros From using pipedrive, what i liked most is the nice interface. its clean, easy to get, even for someone like me whos new to crm. The guides and support team really helped me out every time i got stuck. Cons didn’t have any big bad experience, but some of the integrations were a pain. had to call support and send a bunch of emails to figure it out. Review Source Response from Pipedrive July 11, 2025 Hi Heather, Thank you for sharing your experience! We’re glad to hear you’re enjoying Pipedrive’s clean, easy-to-use interface and that our guides and support team have been helpful as you get started with CRM. We appreciate your feedback regarding the challenges with some integrations and are sorry for the extra steps you had to take. Your input helps us improve, and we’re here if you need any further assistance as you continue setting up your workflows. Best regards, Pipedrive Team MD Maria D. Product Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Perfect CRM for SaaS" February 18, 2025 5.0 Pros Pipedrive features a user-friendly interface and intuitive logic, along with strong customer support and almost seamless automation options. It also includes a Lead Inbox—a feature not found in all CRMs. And is easy to set up. Cons If you delete an old email address of a person—for example, if someone changes jobs and companies—all emails sent to that old address will disappear. This is an important issue for us. Review Source Response from Pipedrive March 3, 2025 Hello Maria, Thank you for your valuable feedback! It's great to hear that you find Pipedrive user-friendly and easy to set up. We’d be happy to look into your concern about the email addresses. We recommend reaching out to our support. Best regards, Pipedrive Team MA Mark A. Head of Marketing Computer Software Used the software for: 2+ years ### "Good CRM for SMB’s" January 18, 2025 4.0 Overall a decent CRM for tracking leads through a pipeline. Pros Simple to use CRM system, suited to SMB’s. Decent reporting and analytics and good workflows. Cons Quite limited in terms of customisation. Emails inside the platform weren’t great. Review Source Response from Pipedrive February 4, 2025 Hello, Mark. Thank you for sharing your feedback! We're happy to hear that you find our CRM easy to use and helpful. We appreciate your thoughts on customization and emails within the platform. If you have any specific challenges or suggestions, please feel free to reach out to our support. Best regards, Pipedrive Team SE Sitav E. Marketing Associate Biotechnology Used the software for: 6-12 months ### "ENDLESS Possibilities and Knowledge at Your Fingertips" October 31, 2024 5.0 Amazing! The amount of capabilities that Pipedrive has is absolutely astounding - you can have every detail about a lead, deal, organization, client, and more in there, and the possibilities are endless. No joke, you could pull up a lead and know their eye color, favorite food, where you met them, and even input a note detailing an important detail in your conversation with them, that you can drop into your next conversation. You log in activities like phone calls, emails, texts, and more, and it syncs easily with your inbox so that is all automated and literally everything is logged for reference. In theory, this program can fix employee turnover training times - new employees just have to open up a lead, and every and any detail they need to know is there for reference, from the last employee that handled that account. Pros I love the amount of details you can input into this program. We need to have lots of different notes and details and variables for our business, like leads versus deals, and then for each contact we need to know where we got that client, why, what organization they are a part of, the organization's address, phone number, and the individuals addresses/phone, plus we are able to add activities, notes, whether the lead is cold, warm, hot, etc. The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every detail needed to know of a lead or client. Cons It is admittedly a bit hard to learn - it's very user-friendly, but because of how many capabilities and opportunities that Pipedrive has, it takes a bit to learn all the ins and outs. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! AG Alyson G. Head of Finance Defense & Space Used the software for: Less than 6 months ### "Pipedrive review" March 7, 2025 4.0 Pros Easy to pull data, easy to make new reports Cons UI/UX is not as sophisticated as, for example, salesforce Review Source Response from Pipedrive March 12, 2025 Hi Alyson, Thank you for your feedback! We're glad to hear that you find pulling data and creating reports easy. We appreciate your thoughts on the UI/UX as well, and we'll take that into consideration as we continue to improve the platform. Best regards, Pipedrive Team VR Verified Reviewer Head of Sales Operations Logistics and Supply Chain Used the software for: 6-12 months ### "Pipedrive review" November 8, 2024 5.0 Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity. Pros Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting. Cons The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing. Review Source Response from Pipedrive December 6, 2024 Hello, Thank you for your review! We’re glad to hear that Pipedrive has helped streamline your sales process and boosted productivity. We appreciate your feedback on advanced automation and segmentation features, and we’ll consider them for future improvements. We deeply appreciate your support and look forward to making Pipedrive even better for you in the future. Best regards, Pipedrive Team KN Kevin N. Sales Manager Medical Devices Used the software for: 2+ years ### "Pipedrive Review" November 21, 2024 4.0 Pros Pipedrive is ace for managing our sales pipeline. It's really intuitive, which is great for onboarding new sales reps. I haven't had any dramas with tracking deals and keeping everything organized. The reporting features are pretty good too. Cons To be honest, it's not as feature-rich as some other CRM systems I've used. It could do with some extra marketing automation tools. Also, the mobile app could be a bit better. But that's about it. Review Source Response from Pipedrive December 6, 2024 Hello, Kevin, Thank you for your feedback! We’re glad Pipedrive has been helpful for managing your sales pipeline and easy to onboard new reps. We appreciate your suggestions on marketing automation and the mobile app, and we’ll keep them in mind for future updates. If you have any further thoughts or need assistance, please don’t hesitate to reach out to our Support. Best regards, Pipedrive Team AS Alex S. Business Development Manager and Senior Marketing Strategist Marketing and Advertising Used the software for: 1-2 years ### "Solid Entry for CRM Market" September 20, 2024 4.0 Pipedrive has been a staple for our Business Development Team as we've expanded rapidly over the last few years. As we've built it out for our team's workflows, we've created a solid systems for maintaining prospect records and increasing efficiency of our team. Pros The ease of use for a user new to a CRM has been great for our growing team. The ability to have people share prospects and notes with each other has helped our team learn from one another as well. Cons Some of the integrations with external software can be a bit clunky. We've run a few zapier integrations and direct api integrations with other tools in our tech stack to build up our experience on the platform. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! VR Verified Reviewer General Manager of Manufacturing Automotive Used the software for: Less than 6 months ### "Pipedrive Review" September 30, 2024 5.0 Pros Pipedrive is simple to use and doesn't require extensive reading to grasp how it works. They offer some wonderful tutorials to aid with anything that may arise. It's an excellent tool for anyone looking for something easy to use and inexpensive. The tools allow our small team to keep track of emails, leads, and lead stages all from a single dashboard. Pipedrive is designed specifically for sales professionals. The management reporting tools are there and improving every quarter, but Pipedrive stands out for its ease of use for salespeople. Cons One disadvantage to using Pipedrive is that you have to pay extra to use some custom fields in the reports, and the fee can be rather high, especially if you want to unlock all of the features. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! DP Divya P. Senior Analyst Information Technology and Services Used the software for: 6-12 months ### "Pathetic Customer Support " October 3, 2024 1.0 CRM platform is good but lack of good and active customer support, you can run your show for longer and waste your money. Pros The most economical CRM platform. Good and handy tool. One can segregate the list by creating unique label, field and filter to it. Also, very easy to keep track of the activities. Wonderful features. Cons Customer Support, CRM's customer support is of no use. When you explain your problems to them, they keep on asking 1000 question more, share print screen more, but unable to solve the problem. I requested them again and again to come online and support me, but they are unable to do it. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.