# Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pipedrive the right Customer Success solution for you? Explore 3042 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/pipedrive/reviews --- Pipedrive 4.5 (3042) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pipedrive Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Matt G Account ExecutiveLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work“ February 19, 2026 MS Marvin S Product Development LeadComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit.“ July 24, 2024 DL Daniela L Sales ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations.“ August 21, 2024 JA Josh A Co-founder, VP of MarketingFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “All the customization can make it difficult to decide how to best implement the services across the company.“ October 17, 2024 MM Meelis M IT supportInformation Technology and Services, Self-employedUsed the software for: 6-12 months. “In addition PipeDrive has its own marketplace that allows you to install wide range of different applications to your PipeDrive to make the tracking and follow ups even better.“ May 25, 2024 DL Daniela L Sales ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings available.“ August 21, 2024 RM Rick M Account ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account.“ October 22, 2024 jm japhet m Creative DirectorTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming.“ May 6, 2024 ## Showing most helpful reviews Showing 1-25 of 3042 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucas P. Lead Development Representative Telecommunications Used the software for: Less than 6 months ### "Pipedrive on a brazilian tech startup - Review" March 6, 2025 5.0 Pipedrive has been a solid experience for me. It’s definitely made managing my sales process smoother and more organized, i have used pipedrive on a tech startup, in my opinion pipedrive has been the best choice for te integration of the team activities Pros pipedrive have a clean and intuitive design that makes it easy to navigate Have some great and easy intregations like email, calendars, and marketing software is great for Sales Tracking Cons is pricey for small teams The reporting options could be more robust Review Source Response from Pipedrive March 10, 2025 Hi Lucas, Thank you for your thoughtful review! We're glad to hear that you find Pipedrive's design clean and intuitive, and helpful for sales tracking. We understand that pricing can be a concern for smaller teams, and we’re always looking for ways to offer more value, for example offering an discount to annual subscriptions. Additionally, we appreciate your feedback on reports, and we'll definitely take it into account as we continue to enhance the platform. Best regards, Pipedrive Team NT Nathan T. President Real Estate Used the software for: 2+ years ### "Stay on top of everything!" March 12, 2025 5.0 This helps me stay organized with different tasks and projects. I like that I can make notes about conversations I've had on specific deals I'm pursuing. Pros I like that it helps me keep organized in all my tasks. I also like that it integrates so well with Gmail. Cons The mobile version is hard to navigate and as a result I rarely use it. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I had too much to keep track of for spreadsheets and needed something more involved. Review Source Response from Pipedrive March 13, 2025 Hi Nathan, Thank you for your amazing review! We're glad to hear that PIpedrive helps keep you organized and that the Gmail integration is working well for you. We appreciate your feedback on the mobile version and understand the importance of a seamless experience across all devices. Our team is always looking for ways to improve, so we’ll take this into account for future updates. Best regards, Pipedrive Team kM keith M. President Computer Hardware Used the software for: 2+ years ### "Pipedrive customer service is so bad, that it ruins the product" March 5, 2025 1.0 not good, I have spent a long time using it, and for example I had accidentally set up an account that i did not use, and it was obivous, and they would not refund me even though they could see that I had an account I was using under the same email. Pros pipedrive has a lot of features and is easy to use Cons pipedrive customer service is utter garbage, I have been locked out of my primary account for days. They will not call you and if you cant log in then you cannot chat. and their AI support is idiotic at best. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Pipedrive from demoing it, i liked the interface better Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) looking fo rmore features, and I did not like the new version of basecamp Review Source Response from Pipedrive March 10, 2025 Hi Keith, Thank you for sharing your experience, and we truly sorry to hear about the issues you've faced with both account access and customer support. This is not the experience we want for our users. We take feedback like yours seriously, and I’ll make sure your concerns are passed on to the appropriate team to ensure we address these issues and improve our processes. In the meantime, please reach out to us via support@pipedrive.com so we can work toward a solution as quickly as possible. Best regards, Pipedrive Team VR Verified Reviewer Sr. Manager Investor Relations Medical Devices Used the software for: 1-2 years ### "Best in Class " December 3, 2025 5.0 Incredible performance for our fundraising teamm. VP level down to cold calling telemarketers- we all have enjoyed huge success due to this partnership. Pros Pipedrive offers tremendous benefits, value, campaign management, for a multitude of needs. Our Biz Development department leans heavily on Pipe Drive for sales and fundraising efforts, tracking when leads open emails, look at offering documents and much more. Cons It's a little pricey but that's also well earned. Compared to other CRM type platforms Pipedrive is one of the best. Review Source Response from Pipedrive December 5, 2025 Hi, Thanks so much for your review! We're really glad to hear Pipedrive is helping your team with sales and fundraising, and that features like email tracking and campaign tools are making a big impact. We appreciate your note on pricing and are happy to know the value feels worth it. Thanks again for your support and for sharing your experience! Best regards, Pipedrive Team MB Michael B. Executive Hospital & Health Care Used the software for: 1-2 years ### "Easy and effective " February 22, 2025 5.0 Great I love how easy it is to use. I would highly recommend it to someone who’s beginning a new CRM. Pros I like that there’s multiple ways to document details for a client. I like the note section I like being able to have a source ID to connect my account to a wrap easily. Cons I would like better reporting availability options so I can see different levels of how the pipeline is being done, especially in the won my section Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) This allowed me on Pipedrive to track in a more detailed way, easy as opposed to having to open up multiple tabs to create new account Review Source Response from Pipedrive March 3, 2025 Hello Michael, Thank you for your review! It's nice to hear you find Pipedrive helpful and easy to use. We appreciate your input on reporting and are always looking for ways to improve. Best regards, Pipedrive Team MM Mirjam M. Marketing and Communications Manager Computer Software Used the software for: 1-2 years ### "User-friendly CRM" March 4, 2025 5.0 I find it very user-friendly. The documentation is thorough and helpful. The few times I have a question I can chat with support and they are quick to help me. Pros The search function at the top is great. I use it all the time to find contacts, deals and organizations. I like how the data on leads, deals, persons and organizations all are can be customized and linked together. Cons I use Pipedrive as a marketer. The basics are covered (what we need for now) but I miss good reports for newsletters and the ability for tracking clicks from newsletters to our website. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Pipedrive Hubspot Marketing was limited to one domain. We have several software products with different domains and target audiences. We needed to be able to handle communications from all our domains. Pipedrive did not have any domain limits in their price plan. Review Source Response from Pipedrive March 10, 2025 Hi Mirjam, Thank you for your feedback! We're glad to hear that you found Pipedrive user-friendly and that our support team has been helpful when needed. These are great suggestions, and we’re always looking for ways to improve the platform. We’ll make sure to pass this along to our product team for consideration. Best regards, Pipedrive Team RS Ryan S. CEO Education Management Used the software for: 6-12 months ### "Pipedrive Offers Deal Clarity" April 8, 2025 5.0 Overall, I'm using Pipedrive to track deals for about $650K in revenue. Being able to move deals down the pipeline is helpful. Pros Clearly and visually see my deal pipeline Cons It might be more than I need right now in a CRM Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Hubspot was more than we needed for our CRM right now. Review Source Response from Pipedrive April 9, 2025 Hi Ryan, Thanks so much for your review! We're thrilled to hear that Pipedrive is helping you gain clear, visual insight into your deal pipeline. It’s great to know that moving deals through the stages is making your sales process smoother. We’re always here to help you tailor the platform to fit your workflow, whether it's scaling up or keeping things lean. Thanks again for choosing Pipedrive. Best regards, Pipedrive Team CM Calum M. Head Of Transition Change Information Technology and Services Used the software for: Less than 6 months ### "Fulfills my needs, 90% of everything is there and Works Great" January 6, 2025 4.0 Very easy to get going with the must have features. Pros Does everything I need without having to do massive amounts of configurations. Great UI/UX, Fast and intuitive. Data can be in easily managed in bulk and exported and imported back in. Automation Tools and Integrations with Make.com, Zapier are relatively easy to setup Smart Documents, great inclusion considering the alternatives out there are priced so high. Email Integration is pretty solid, if you team are able to be transparent adds a lot of clarity to deals/organisations. Cons Missing some customisation features which could help with business rules you want your users to follow or understand. Not all data is easily accessed via API or Excel. Price, Product models to simplistic for my particular use cases. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Easy of use, Price, Feature set and Intergrations Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Slow, Poor UI, Required much more configuration to get the basics. Review Source Response from Pipedrive January 14, 2025 Hello Calum, We appreciate your feedback! Best regards, Pipedrive Team JA Josh A. Co-founder, VP of Marketing Food & Beverages Used the software for: 1-2 years ### "CRM Built for Long Term Use" October 17, 2024 4.0 A definitely leap in use cases from the previous CRM I was using. Being able to integrate with my Google Calendar for tasks/events, and entering in a number of custom fields that I can filter by is very useful. Pros There are many ways to customize and complete tasks that can be set for each user. I can grow with the service, upgrading to higher tiers for more tools. Cons All the customization can make it difficult to decide how to best implement the services across the company. The base tier restricts the use of certain tools that would be extremely beneficial to a small start up, such as automated cadence emails. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Salesforce is too complex for where my business is currently at. It would be too cumbersome to teach to a small business with tools that aren't necessary yet and not worth the price. Switched from [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/) PipeDrive is a more robust CRM than LessAnnoying. It allows for much more customization and room for growth. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MK Matt K. Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Simplicity. Implementation on your own without a need for an implementation agency." October 26, 2024 5.0 I was very happy with using Pipedrive, it didn't require a 'consulting agency' to implement it, I was able to implement in a 100+ software development company. Pros The simplicity. The UX and the UI. It's super easy to set up, even for a non-technical person. Cons Reporting seemed to be pretty limited in what you are able to do. Some of the metrics you can only view in "this month" mode, and not everything you can see in a timeline to track it over time. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Livespace](https://www.capterra.com/p/161351/Livespace/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive The best UI and UX. It didn't feel that overwhelmed with all the features and stuff. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The switch was from the Free plan of HubSpot. The first paid tier had 5–10 seats included, while I only needed 3, so it didn't make sense to upgrade. So, we switched to Pipedrive. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! TH Trae H. Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Fitness and pipedrive" September 16, 2024 5.0 Pipedrive creates a efficient, intuitive, and smart hub to manage clients Pros Quick and efficient sorting for current and prospect clients Cons Duplication clients are not automatically marked, which in the fitness industry would save loads of time Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Product reviews, fit for the company demographic, integrations, and ease of use Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! RK Ryan K. eCommerce and Marketing Manager Wholesale Used the software for: Less than 6 months ### "Great Tool For A Great Price" September 25, 2024 4.0 Overall it is a great tool that has great potential and I hope they improve on areas where they fall behind their competitors Pros Pipedrive is great, it has a simple workflow while allowing a lot of customisation Cons The email feature is lacking, considering the competition's features set in this area. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Pricing, HubSpot was very expensive in comparison and the costs just skyrocketed when we started looking at automation features. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MD Maria D. Product Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Perfect CRM for SaaS" February 18, 2025 5.0 Pros Pipedrive features a user-friendly interface and intuitive logic, along with strong customer support and almost seamless automation options. It also includes a Lead Inbox—a feature not found in all CRMs. And is easy to set up. Cons If you delete an old email address of a person—for example, if someone changes jobs and companies—all emails sent to that old address will disappear. This is an important issue for us. Review Source Response from Pipedrive March 3, 2025 Hello Maria, Thank you for your valuable feedback! It's great to hear that you find Pipedrive user-friendly and easy to set up. We’d be happy to look into your concern about the email addresses. We recommend reaching out to our support. Best regards, Pipedrive Team SR Spencer R. Account Manager Machinery Used the software for: 6-12 months ### "Powerful Insight" March 27, 2025 5.0 Tremendous experience, favourite tool to use by far. The insight option for all emails provides tremendous value in of itself. Pros Extremely powerful, great insights and tremendous information, allowing you to truly understand which contact is generating the most interest, and connect with them from there. Cons UI could use improvement, however the overall experience is a game-changer. Review Source Response from Pipedrive April 7, 2025 Hi Spencer, Thank you so much for your thoughtful review! We're thrilled to hear that you’re finding the platform powerful and valuable, especially when it comes to gaining insights and identifying high-interest contacts. We appreciate your feedback on the UI. We're continuously working to improve it for an even better user experience. Best regards, Pipedrive Team mB michell B. auto sales Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "easy online quote " May 16, 2025 4.0 Pipedrive lets our customers do there quote online with ease. Pros easy way to get online quotes. Customers can enter all there info online. Cons Sometimes customers do not enter all the information. They miss some important info. Review Source Response from Pipedrive May 19, 2025 Hi Michell, We're glad to hear that Pipedrive is making it easy for your customers to submit their quote information online. It’s great to know the process has been smooth and convenient for both your team and your clients. We also appreciate your note about incomplete submissions. We understand how important it is to capture all necessary details, and we'll make sure to share this with our product team as we continue improving the user experience. Best regards, Pipedrive Team BM Brandon M. Account executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Basic Note Taking" November 22, 2024 2.0 The experience is really bland. I would consider this an oversided note taking platform. Way to many free options that are better. Pros It is a resource for basic information gathering. Cons It is not designed for complex data entry. Outside of text, there is no way to creatre formulas to help make the date compute beyond typed text. Review Source Response from Pipedrive December 6, 2024 Hello, Brandon, Thank you for sharing your thoughts! We appreciate your feedback regarding the platform.
We’re always looking to improve and will consider your comments as we work on enhancing the platform. If you’re looking for specific features, feel free to reach out to our team, and we’d be happy to discuss your needs. Kind regards, Pipedrive Team AO Ana O. freelance Marketing and Advertising Used the software for: 6-12 months ### "My feedback on Pipedrive " December 1, 2024 4.0 Pipedrive is a simple and efficient CRM. I appreciated its ease of use. Pros I like the visual clarity of Pipedrive. Deal tracking is simple, and the mobile app is very convenient. Cons I wish there were more options for customizing reports. Email integration could be improved. Review Source Response from Pipedrive December 16, 2024 Hello, Ana. We’re thrilled to hear that you find Pipedrive easy to use! We appreciate your feedback on customizing reports and our Email Sync feature. Please don't hesitate to reach out if you'd like to discuss this further. We appreciate your support and hopefully we can make Pipedrive better for you in the future!
 Kind regards, The Pipedrive Team ES Eudoria S. Sales and Marketing Coordinator Marketing and Advertising Used the software for: Less than 6 months ### "My experience with pipedrive " January 5, 2025 5.0 Pros I love how integrated everything is - making our customer relationship management much more seamless! Cons Perhaps the interface can get a little facelift Review Source Response from Pipedrive January 14, 2025 Hello Eudoria, We appreciate your feedback! Please don't hesitate to reach out if you'd like to discuss how we can improve the interface. Best regards, Pipedrive Team RD Ravi D. Sr. Manager- Demand Generation Retail Used the software for: Less than 6 months ### "Best CRM to optimize Sales processes" September 11, 2024 5.0 My experience with Pipedrive has been good overall. Our company decided to implement this platform to manage all the information related to clients and business and it has successfully met all our needs. Pros I really love the Pipedrive's UX. It's extremely intuitive and easy to use. Cons The main one in my opinion is that I can't have as much freedom to manipulate data in the dashboard section. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! FM Fanne M. CEO and Publishing Editor Publishing Used the software for: 1-2 years ### "My experience with Pipedrive" August 28, 2024 5.0 Pros It has helped us solve the problem of disorganized sales processes by providing clear and structured way to manage our deals and leads. Also it has improved customer relationship management. Cons It is easy to navigate and user friendly nothing that i dislike towards it. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! CB Christina B. Sales and Design Specialist Construction Used the software for: 1-2 years ### "Pipe Drive Ease of Use" August 12, 2024 5.0 Love the ease of use and easy access. This makes tracking the statis of a project super accessible for our whole team Pros I love being able to "drag and drop" clients from one stage of process to another as their job progresses. Cons I really have no complaints for Pipedrive Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! AE Aaron E. Scout Venture Capital & Private Equity Used the software for: 1-2 years ### "Solid CRM for teams" September 10, 2024 3.0 Fairly good, but lacking in ease of use. Pros Pipedrive worked well in terms of collaboration, the team could work together on the sales conversion process. Cons Some functions that were important to us like emailing prospects wasn't very intuitive. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! CK Chelcie K. Finance Leisure, Travel & Tourism Used the software for: 1-2 years ### "Ideal and user friendly " August 19, 2024 4.0 So far it’s ideal for tracking sales and their current status. Pros The layout and design setup. It displays our deals and messages in a smart style. Cons Sometimes the settings messes with the integration of other systems we use. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! SB Samuel B. CTO Information Services Used the software for: 1-2 years ### "Nice tool for sales" September 1, 2024 5.0 Pros Easy to setup and use. Nice interface for business and prospects management Cons Lots of informations and texts in the interface. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! JW James W. Sales and Marketing MGR Entertainment Used the software for: 2+ years ### "Pipedrive - sales management" June 12, 2024 4.0 Very happy and impressed with the value of this software. It has been instrument in providing structure to our sales process and sales team Pros Ease of use for me and my team. Keeps us on track and engaged. It has become the software solution to that drives our sale meetings. Cons I am unsure how this software would scale to an enterprise solution (I have a salesforce background) Review Source Response from Pipedrive July 31, 2024 James, thank you for sharing your feedback and insights! Talk to a Capterra advisor for free and get results within 15 minutes.