--- title: "ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ServiceTrade the right Electrical Contractor solution for you? Explore 343 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/" page_type: "reviews" language: "en" --- ServiceTrade 4.6 (343) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of ServiceTrade Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Naman K Solution engineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “What I like best about ServiceTrade is how it streamlines field service operations by combining scheduling, dispatching, customer communication, and reporting in one platform.“ May 13, 2026 RR Ronin R IT ManagerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “The offline functionality for technicians' phones is spotty even on the officially supported apple devices, techs' notes will often disappear when they sync back online, and I was told to just take notes in a different app which i find kind of ridiculous.“ April 27, 2026 Naman K Solution engineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It’s especially helpful for keeping technicians and office teams aligned in real time, while the customer portal and automated updates improve transparency and service experience.“ May 13, 2026 Naman K Solution engineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It can also become costly as advanced features or additional support are added, so for some businesses the overall setup and scaling cost may feel higher than expected.“ May 13, 2026 hm hope m Operations ManagerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “It has cut down on the time it takes for scheduling, helps us assure that our repeat services are on track, and makes it easy to communicate deficiencies with our clients.“ December 5, 2024 AB Andrew B VP of Life SafetyFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “We get multiple deficiencies in ST because the form asks the same question multiple times“ March 27, 2025 CH Carlo H DispatcherConsumer Services, 11 - 50 employeesUsed the software for: 6-12 months. “Scheduling, dispatching, creation of job/services, collection of client information for a robust and useful database, creating invoices and billing, the ability to create tags for each asset, client, location, etc. How each step in the process from brand new client to billing said client flows seamlessly with different approaches to how much or little information is needed or shared makes this a nearly flawless experience.“ August 19, 2024 DB Dean B Service ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Labor and Material entry screen on work orders is a little jumpy.“ October 1, 2024 ## Showing most helpful reviews Showing 1-25 of 343 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Darlena H. Senior Compliance Specialist Construction Used the software for: 2+ years ### "Great scheduling Tool!" January 24, 2025 4.0 It's a great experience. I love trying new apps and this is a great tool for our business. Pros The ease of using the system. Being able to see the technician in real time, their location and on site and off site times. Quoting is also made simple thru Service Trade as well. Cons That it can lag at times, and that you cannot access the email from the pop up. Review Source SH Shannon H. National Account Manager Construction Used the software for: 2+ years ### "ServiceTrade Review" July 19, 2025 5.0 I love this product from reoccurring service management, to job creation/completion to invoicing. In addition, ServiceTrade has an amazing customer support team behind the scenes if needed. Pros It's critical to have a good Field Service Management system when working in a service industry. ServiceTrade is an excellent product that eases the day-to-day burden of managing our customer's needs. In addition, ServiceTrade is continually approving their product. Cons If I had to pick something it would have to be that occasionally I lose connection, and the pesky emu pops up. Review Source PD Paul D. President Construction Used the software for: 2+ years ### "Don't trust this software with your business's vital processes" September 7, 2022 1.0 We used ServiceTrade for over 6 years for all aspects of our fire alarm business. It was a great software at the beginning. That being said, they have made too many updates that were not properly tested, and the end result is a software that just doesn't work anymore. They are no longer a high quality product, but continue to charge as if they were. If you use ServiceTrade for all of your business's processes- installation, work order tracking, recurring service work, invoicing, profitability tracking, timecards, inventory management- you will be extremely disappointed in the result. Pros This software is user friendly. Your field staff will like the UI- either through the cell phone or a tablet. Very customer friendly. Automated emails with custom links is terrific. Overall their product looks great on the surface, and the presentation is top notch. Cons This software is EXPENSIVE. There are much more cost efficient alternatives that perform just as well. Major updates are frequently rolled out without notice, and have a huge impact on your processes. Each update results in more bugs, and have a cumulative negative result on the performance of the software. Updates also effect the app, so field staff are constantly having issues, and have to delete/reinstall the software. Data is extremely difficult to mine (and yes, it costs extra to access that data). Determining how your techs perform, gross profit for projects, sales numbers are almost impossible to gather, and is often inaccurate once you figure out how to run the report. This software does not handle different tax rates, and will result in you charging the wrong rates to your customers, costing you money. Every feature costs more money- and the features frequently do not work as intended. (Timecards, recurring invoicing are major disappointments) Reason for choosing ServiceTrade When we originally chose ServiceTrade, there weren't that many competitors offering what they did. Today, that is no longer the case. There are several other products to choose from, with different price points that make way more sense than ServiceTrade. Review Source Response from ServiceTrade December 1, 2022 Hi Paul, I'm sorry to hear about your experience. We appreciate feedback from our customers as it helps our product improve and influences the new products and features we release. If you ever run into any bugs, I encourage you to submit a support ticket, so it can be addressed immediately. Thanks for taking the time to provide feedback! - Mary Clayton Shearer JH Jerry H. General Manager - Owner Facilities Services Used the software for: 2+ years ### "Service Trade review from Sterling Fire" April 1, 2025 5.0 We are a huge fan of ST. I continually push this product to other fire service providers that I know as well as other field service providers. It has been the greatest addition to our business. Pros With ST we are able to fully run our business with the easy of customer locations, ticket prep, quoting and invoicing all in the same place. Cons The field techs with non-ios mobile devices have some minor problems with the mobile app, but we manage work-arounds for them. Review Source Response from ServiceTrade April 2, 2025 Hi Jerry. Thank you, we're a big fan of yours, too! Our support team sang your praises when they saw your kind comments. Thank you for trusting ServiceTrade - Shelley DS Donovan S. Supervisor Mechanical or Industrial Engineering Used the software for: 2+ years ### "Servicetrade Assist" May 12, 2025 5.0 My overall experience with servicetrade has been great. \[sensitive content hidden\] has been a tremendous help. She always is checking in and giving me tidbits and ways to improve my business. Pros How much they check up on you and how they are available to help grow your business. Cons Technical Support. Trying to get a person on the phone to talk about issues was a nightmare. Review Source Response from ServiceTrade May 13, 2025 Hi Donovan. I'm so pleased to hear about how helpful your account manager has been. I know who you work with and she is a star. It's disappointing to hear that you haven't had the experience with support that you need. I'm raising that up with the leader of our customer support organization. We have a team of strong support reps whose job is to help you, so I'll investigate how we can make it easier for you to reach them. Thank you for trusting ServiceTrade! - Shelley DG Dusty G. HVAC Service Mechanical or Industrial Engineering Used the software for: 1-2 years ### "ServiceTrade is the way to Go" April 16, 2025 5.0 My take home experience is the app is great and worth every penny. I’m pleased that what I need to show our customer ServiceTrade makes it easy to do Pros The app makes my day to day service field manageable. I have a to do list for my inquiry the day before Cons I dislike the web and or the app availability to ServiceTrade. Would prefer the app only to be accessible Review Source Response from ServiceTrade April 16, 2025 Hi Dusty, Thank you for sharing all the ways that ServiceTrade makes your day-to-day more manageable. We're proud to be your partner! -- Shelley AK Adam K. Regional manager Consumer Services Used the software for: 2+ years ### "Regional manager" May 20, 2025 5.0 Started when my company first used ServiceTrade and I have loved the evolution where it integrates with several different platforms. Pros It’s simple to flow through the different tabs. Easy from start to finish. Like the vast abilities it provides for different aspects. Cons Understanding the new dashboard has been difficult without a training. Do not like that you have to write a service and job description think they are the same. Should be able to transfer the reoccurring service type into the description. Review Source Response from ServiceTrade May 22, 2025 Hi Adam. Thanks so much for sharing your experience with our our applications continue to evolve. Your account services team is going to follow up about getting you and your peers some training with the dashboard, we'd love to help make that easier. Thank you for trusting ServiceTrade! -- Shelley AL Amy L. Office Manager Utilities Used the software for: 6-12 months ### "Great program. Easy to use." May 27, 2025 5.0 Overall, a positive experience. This orgram has been a huge help in invoicing and keeping track of my technicians. Pros Service trade is very easy to navigate. Its interface makes getting around easy and self-sufficient. Cons I do not like the new home page. I feel the older home page was a little easier. I have learned the new homepage, and all in all, it isn't that bad. Review Source Response from ServiceTrade June 2, 2025 Hi Amy. Thank you for sharing how ServiceTrade is helping keep critical functions on track! The major redesign of our application has been a big change for users, was designed to make your work faster and easier. We're always listening if there are other ways we can improve that for you. Thank you for trusting ServiceTrade! Shelley SD Steve D. Service Manager Public Safety Used the software for: 6-12 months ### "Good change." August 21, 2025 5.0 Has become much easier to use. They seemed to have problems before using the app before some of the updates. Pros Tech friendly. My techs have saying that using this app has made their jobs much faster with the information given to them. Cons Would like to add a page to the app. Would like to add things my tech needs to complete before they close out the job. Review Source WL William L. Service tech foreman Construction Used the software for: 1-2 years ### "My #1 Tool" March 10, 2025 5.0 My Overall Experience With Service trade. Every Morning I get in my Van, I go straight to my tablet / service trade. It's literally the 1st thing I do, every day. I clock in for my 1st stop, I usually have several stops in a day. Job complete, clock out, Clock in to the next job. I just really like how easy it is. Overall it's the main tool in my tool box really .Thanks ST.. Pros What I do like most about Service trade, is just it's so user friendly. Cons Well, as of now, I can't really think of anything that I dislike. I've been using service trade for years now. Review Source TR Tony R. Owner Construction Used the software for: 1-2 years ### "Service trade review" March 1, 2023 4.0 Our folks really like it. Its a good service/work order platform Pros The ease of use and the amount of data it can handle Cons The cost for additional things it does is expensive. Time card, forms, etc. Reason for choosing ServiceTrade Again, ease of use Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) Service trade is easier to manuever through and handles more things better Review Source AR Allen R. Director Of Operations Restaurants Used the software for: 2+ years ### "Service Trade" February 28, 2023 4.0 Overall Experience as been Good to Great. Pros Service Trade is a valuable tool to help manage our business from intake to invoicing. Cons I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobil app. We also need affordable solutions to integrate with other 3rd party Facility Management Software's. (Service Channel, Corrigo, Simple FM, Ecotrak). Reason for choosing ServiceTrade Same as above. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) We made the switch to better manage our technicians work flow, deficiency capture, quoting, time management, & inventory. Review Source JE Jason E. Operations Manager Utilities Used the software for: 2+ years ### "Love ServiceTrade " January 13, 2025 5.0 WE have been with ST since the start and we have grown with them. They continue to innovate. Pros Ease of use and customer support. They are willing to help with any and all issues. Cons The lack of a "back" button. That would be my only complaint. Review Source Response from ServiceTrade January 14, 2025 Hi Jason, Thanks for sharing your experience with ServiceTrade -- and we especially love to hear that our support team is helping you out whenever you need. Let's keep growing together! -- Shelley EB Ean B. Supply Chain Manager Construction Used the software for: 2+ years ### "Supply Chain Manager " January 9, 2025 4.0 Overall service trade has improved our service operations and have streamlined efficiency Pros Ability to track and manage jobs, labor, and invoicing. Cons Reporting is a little difficult at times, but i think the new updates have made that easier Review Source JS John S. Strategic Initiatives Manager Construction Used the software for: 2+ years ### "ServiceTrade is a gamechanger for service companies." October 10, 2024 5.0 It's been a gamechanger for our service and inspections departments. Out customer service experience has improved and the product we deliver is second to none. Pros The company values customer feedback regarding product improvement. Cons onboarding process could be improved with the initial product and additional services. Review Source WM William M. Service Supervisor Facilities Services Used the software for: 2+ years ### "Service Trade Review" September 9, 2024 5.0 Easy to use , well organized allows my task to be accomplished with ease. Pros Simple to use all aspects of this system. Cons Nothing seems to be an issue pretty simple to use Review Source Response from ServiceTrade September 16, 2024 Hi William. Thank you for sharing how easy ServiceTrade is to use and for trusting us to help you get your work done! -- Shelley KC Kevin C. CEO Facilities Services Used the software for: 2+ years ### "Worth Every Dollar!!!" February 9, 2024 5.0 Pros Servicetrade provides real time access to photos, videos and paperwork that allow me to provide real time updates on repairs to clients. In the information world we live in today, Servicetrade allows for real time updates on the status of repairs. Cons The dispatch board does not update without refreshing. Review Source Response from ServiceTrade February 13, 2024 Hi Kevin, Thank you for your fantastic review! We're thrilled to hear how ServiceTrade has been a game-changer for you. We can't wait for you to try our new dispatch board this spring and look forward to your continued feedback to help us serve you better. Thank you again, Leah ServiceTrade Team LF Lance F. General Manager Construction Used the software for: 6-12 months ### "Service Trade Good and Bad " March 6, 2023 4.0 I would say that we are happy overall with the ability of the tool. Especially when it comes to dispatch service, service quoting. We are lacking on the service contract, installation management and service inspection forms. We also would really like to have more reporting available. The account management and attention from our account manager \[sensitive content hidden\] has been excellent and he has been an advocate for our business. Pros Service Trade is a great tool for dispatch and management of our service business. We are looking for ways to utilize the system to also manage our construction and job costing of our installation business. We are finding that at times it is not as intuitive as we would like to create and utilize data reports from ST. The only way to do this to add a subscription for engineers to build the reports or go to the Enterprise which for a small business is difficult. Cons Some of the features are not quite ready like Service Forms or project management. We have also had some issues with getting parts ledger working 100% and this was not realized until we have gone live with the system. We woudl also like to have the ability to pull live reports to manage our business and don't feel this should require enterprise account if the reporting is already created and available. Reason for choosing ServiceTrade Recommendation Review Source HC Huntere C. Operations Specialist Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Service Trade Review " January 6, 2022 4.0 We have learned to really like ST as a company and we enjoy using it as our daily scheduler and service system. We are hoping that the ST team is willing to work with us and consider some of our ideas on how t make it better. Pros I have really enjoyed being able to organize our technicians schedules with ease and all of the history and information we are able to accumulate in this system. Everything you need to know about a customer and a job is always at your finger tips. Cons Parts Ledger has been a pain majority of the time. The "mobile app" is great for getting PO's easily but it gets stuck all the time and glitches all the time. It stops working all the time and the process of reversing or editing a PO is too complicated. Reason for choosing ServiceTrade The features presented to us seamed more user friendly and they work with computer ease who we utilize still Review Source Response from ServiceTrade January 13, 2022 Hi Huntere. Thank you for sharing your experience with ServiceTrade. We're always happy to hear where we're doing well and where we can do better. And we do want to hear your ideas for how we can make our products better. Your ServiceTrade Account Manager is a great person to share those ideas with. Have a great day and thank you for using ServiceTrade. -- Shelley TM Timothy M. Program Manager Facilities Services Used the software for: 1-2 years ### "Requested ST Feedback" January 6, 2022 5.0 ST has helped our start up company manage our quick growth. We would not be providing a great overall customer experience with it. Pros This software was created and is organized by people in the service industry. This is huge for me. They think like we do. Cons When we were sold this product, one of the really great selling features was the Chat Help. You have since downgraded this to an email tech support. (but cost stayed the same). As a result, there is an increased lag in response and no 2-way conversation. Just like the rest of your competition. Reason for choosing ServiceTrade After taking 3 other companies paperless, I saw the value in ST, and knew this was the right tool for us. Review Source Response from ServiceTrade January 7, 2022 Timothy, great minds think alike, especially when we share the same goal of growing service businesses. Thanks for taking the time to send us a review! Calling our support team directly is a great way to get a more immediate response and a quicker 2-way conversation. Thanks again. CH Craig H. Director of Operations Facilities Services Used the software for: 2+ years ### "Indispensable tool to run our fire protection business" May 7, 2024 5.0 Pros Everything all in one place and designed for our industry. Cons Wish the desktop application had a counterpart mobile edition that was easier to navigate when away from the computer. Review Source Response from ServiceTrade June 3, 2024 Hi Craig. Thank you for sharing that ServiceTrade is the place you go to run your fire protection business. I know that our product team would love to hear more about the type of work you need to tackle when you're away from the office. We have a place called ServiceTrade Ideas where you can share ideas for how our platform can be even more indispensable. I'll paste a link below to where you can find out how to share this and other great ideas you might have. Thank you for using ServiceTrade. -- Shelley ServiceTrade Ideas information: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas NR Ned R. Operations Manager Construction Used the software for: 2+ years ### "Good bang for the buck" March 13, 2023 4.0 Overall, Servicetrade is a powerful tool. It takes the stress of managing customers and jobs once it is implemented fully. Pros The customer database is easy to use, the mobile app works well and is not overly complicated for the field guys. Integration with our existing Quickbooks system was fairly straight forward. Billing and quoting work very well. The email tracking of quotes to customers is nice. Cons There is a learning curve. It has some quirks that will hang you up until you understand them. The analytics could be better. tracking certain things is tough. Tracking time for payroll is almost impossible. Reason for choosing ServiceTrade Price point Review Source DT Diane T. Account Manager Facilities Services Used the software for: 2+ years ### "Account Manager review" August 13, 2024 5.0 I use ST everyday. It is my main tool at work, to make service jobs and invoicing. So I find it very user friendly and you have a lot of information at your finger tips. Pros That it's very user friendly and it's easy to teach to use. Cons I liked the old format for invoicing. The old format just seemed more user friendly than the new. Review Source Response from ServiceTrade August 14, 2024 Hi Diane. Thank you for sharing how much you like having all the information at your fingertips with ServiceTrade as you do the critical work of getting accurate customer invoices out the door. Thank you for trusting ServiceTrade! Shelley DG Dave G. National Service Manager Construction Used the software for: 2+ years ### "Drop the Paper" May 28, 2024 5.0 We love ST and cannot imagine going back to the old paper hand written work orders, phone call dispatching and having to look in multiple places for information in order to send an invoice. Pros The ability to provide our techs with all the info needed in one place. We can track their time via clock events, record comments, deficiencies and photos videos to prove the work was done and to a high standard. Cons Onboarding out technicians was difficult and we learned (after some trial and error) that proper training upfront is imperative. We have also has some issues with Time Card and glitches with the software over time. Review Source JL Jessica L. Dispatcher Construction Used the software for: 1-2 years ### "Review from Dispatcher" June 19, 2024 5.0 Pros I use ServiceTrade every day to dispatch our technicians, I like that they are able to have all information for their jobs while on site and able to look at the history of that location. Cons I wish that ServiceTrade had a feature that sent me a notification when a technician clocked out of a jobsite so I knew it was complete without me having to look if it was complete. Review Source Response from ServiceTrade June 25, 2024 Hi Jessica. Thank you for using ServiceTrade and sharing your positive experience. I hope you're especially loving the new dispatch board! You brought up a great idea about clock-out notifications, so I asked around. It sounds like that can be done through Zapier integrations. If you'd like to know more about that, please get in touch with support@servicetrade.com and they'll guide you to the info about how that could work. Thanks for bringing it up! -- Shelley ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.