# ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceTrade the right Inspection solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews --- ServiceTrade 4.6 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServiceTrade Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews JL Jessica L DispatcherConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I use ServiceTrade every day to dispatch our technicians, I like that they are able to have all information for their jobs while on site and able to look at the history of that location.“ June 19, 2024 JT Janea T Data AnalystFacilities Services, 51 - 200 employeesUsed the software for: 6-12 months. “My biggest gripe is that there should be an option to set up notifications for things like New Deficiencies Added and upcoming contracts about to expire.“ May 14, 2024 hm hope m Operations ManagerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “It has cut down on the time it takes for scheduling, helps us assure that our repeat services are on track, and makes it easy to communicate deficiencies with our clients.“ December 5, 2024 KG Kenneth G Safety ManagerConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided to roll out an update.“ July 7, 2025 CH Carlo H DispatcherConsumer Services, 11 - 50 employeesUsed the software for: 6-12 months. “Scheduling, dispatching, creation of job/services, collection of client information for a robust and useful database, creating invoices and billing, the ability to create tags for each asset, client, location, etc. How each step in the process from brand new client to billing said client flows seamlessly with different approaches to how much or little information is needed or shared makes this a nearly flawless experience.“ August 19, 2024 AK Adam K Regional managerConsumer Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Do not like that you have to write a service and job description think they are the same.“ May 20, 2025 GP Geoff P General ManagerPublic Safety, 2 - 10 employeesUsed the software for: More than 2 years. “I like how jobs are created, how a technician can create deficiencies (with pictures), the quoting process, monitoring quotes from customer viewing to approvals, the constant checking in from our reps, customer service is quick to respond and assist, how ServiceTrade really takes your input and creates fixes for you, the different scheduling and dispatch tools/windows, I like how I can see the clocking in and out from en-route to on the job to completion status.“ August 2, 2024 DG Dave G National Service ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “We have also has some issues with Time Card and glitches with the software over time.“ May 28, 2024 ## Showing most helpful reviews Showing 1-25 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Darlena H. Senior Compliance Specialist Construction Used the software for: 2+ years ### "Great scheduling Tool!" January 24, 2025 4.0 It's a great experience. I love trying new apps and this is a great tool for our business. Pros The ease of using the system. Being able to see the technician in real time, their location and on site and off site times. Quoting is also made simple thru Service Trade as well. Cons That it can lag at times, and that you cannot access the email from the pop up. Review Source SH Shannon H. National Account Manager Construction Used the software for: 2+ years ### "ServiceTrade Review" July 19, 2025 5.0 I love this product from reoccurring service management, to job creation/completion to invoicing. In addition, ServiceTrade has an amazing customer support team behind the scenes if needed. Pros It's critical to have a good Field Service Management system when working in a service industry. ServiceTrade is an excellent product that eases the day-to-day burden of managing our customer's needs. In addition, ServiceTrade is continually approving their product. Cons If I had to pick something it would have to be that occasionally I lose connection, and the pesky emu pops up. Review Source PD Paul D. President Construction Used the software for: 2+ years ### "Don't trust this software with your business's vital processes" September 7, 2022 1.0 We used ServiceTrade for over 6 years for all aspects of our fire alarm business. It was a great software at the beginning. That being said, they have made too many updates that were not properly tested, and the end result is a software that just doesn't work anymore. They are no longer a high quality product, but continue to charge as if they were. If you use ServiceTrade for all of your business's processes- installation, work order tracking, recurring service work, invoicing, profitability tracking, timecards, inventory management- you will be extremely disappointed in the result. Pros This software is user friendly. Your field staff will like the UI- either through the cell phone or a tablet. Very customer friendly. Automated emails with custom links is terrific. Overall their product looks great on the surface, and the presentation is top notch. Cons This software is EXPENSIVE. There are much more cost efficient alternatives that perform just as well. Major updates are frequently rolled out without notice, and have a huge impact on your processes. Each update results in more bugs, and have a cumulative negative result on the performance of the software. Updates also effect the app, so field staff are constantly having issues, and have to delete/reinstall the software. Data is extremely difficult to mine (and yes, it costs extra to access that data). Determining how your techs perform, gross profit for projects, sales numbers are almost impossible to gather, and is often inaccurate once you figure out how to run the report. This software does not handle different tax rates, and will result in you charging the wrong rates to your customers, costing you money. Every feature costs more money- and the features frequently do not work as intended. (Timecards, recurring invoicing are major disappointments) Reason for choosing ServiceTrade When we originally chose ServiceTrade, there weren't that many competitors offering what they did. Today, that is no longer the case. There are several other products to choose from, with different price points that make way more sense than ServiceTrade. Review Source Response from ServiceTrade December 1, 2022 Hi Paul, I'm sorry to hear about your experience. We appreciate feedback from our customers as it helps our product improve and influences the new products and features we release. If you ever run into any bugs, I encourage you to submit a support ticket, so it can be addressed immediately. Thanks for taking the time to provide feedback! - Mary Clayton Shearer JM John M. OwnerOperator Construction Used the software for: 2+ years ### "Satisfied Service Trade User" October 1, 2025 5.0 Wonderful. Easy to learn and use. Service trade staff are always there to help with any issues. Prompt replies and friendly attitudes. Pros Customer service is top notch. The efficiency of the software has increased profits. Dispatch board is helping with scheduling and keeping track of technicians and jobs Cons Software favours US based companies and we are in Canada. Could use more customization of work acknowledgments and assets. Review Source JH Jerry H. General Manager - Owner Facilities Services Used the software for: 2+ years ### "Service Trade review from Sterling Fire" April 1, 2025 5.0 We are a huge fan of ST. I continually push this product to other fire service providers that I know as well as other field service providers. It has been the greatest addition to our business. Pros With ST we are able to fully run our business with the easy of customer locations, ticket prep, quoting and invoicing all in the same place. Cons The field techs with non-ios mobile devices have some minor problems with the mobile app, but we manage work-arounds for them. Review Source Response from ServiceTrade April 2, 2025 Hi Jerry. Thank you, we're a big fan of yours, too! Our support team sang your praises when they saw your kind comments. Thank you for trusting ServiceTrade - Shelley DS Donovan S. Supervisor Mechanical or Industrial Engineering Used the software for: 2+ years ### "Servicetrade Assist" May 12, 2025 5.0 My overall experience with servicetrade has been great. \[sensitive content hidden\] has been a tremendous help. She always is checking in and giving me tidbits and ways to improve my business. Pros How much they check up on you and how they are available to help grow your business. Cons Technical Support. Trying to get a person on the phone to talk about issues was a nightmare. Review Source Response from ServiceTrade May 13, 2025 Hi Donovan. I'm so pleased to hear about how helpful your account manager has been. I know who you work with and she is a star. It's disappointing to hear that you haven't had the experience with support that you need. I'm raising that up with the leader of our customer support organization. We have a team of strong support reps whose job is to help you, so I'll investigate how we can make it easier for you to reach them. Thank you for trusting ServiceTrade! - Shelley DG Dusty G. HVAC Service Mechanical or Industrial Engineering Used the software for: 1-2 years ### "ServiceTrade is the way to Go" April 16, 2025 5.0 My take home experience is the app is great and worth every penny. I’m pleased that what I need to show our customer ServiceTrade makes it easy to do Pros The app makes my day to day service field manageable. I have a to do list for my inquiry the day before Cons I dislike the web and or the app availability to ServiceTrade. Would prefer the app only to be accessible Review Source Response from ServiceTrade April 16, 2025 Hi Dusty, Thank you for sharing all the ways that ServiceTrade makes your day-to-day more manageable. We're proud to be your partner! -- Shelley AK Adam K. Regional manager Consumer Services Used the software for: 2+ years ### "Regional manager" May 20, 2025 5.0 Started when my company first used ServiceTrade and I have loved the evolution where it integrates with several different platforms. Pros It’s simple to flow through the different tabs. Easy from start to finish. Like the vast abilities it provides for different aspects. Cons Understanding the new dashboard has been difficult without a training. Do not like that you have to write a service and job description think they are the same. Should be able to transfer the reoccurring service type into the description. Review Source Response from ServiceTrade May 22, 2025 Hi Adam. Thanks so much for sharing your experience with our our applications continue to evolve. Your account services team is going to follow up about getting you and your peers some training with the dashboard, we'd love to help make that easier. Thank you for trusting ServiceTrade! -- Shelley WL William L. Service tech foreman Construction Used the software for: 1-2 years ### "My #1 Tool" March 10, 2025 5.0 My Overall Experience With Service trade. Every Morning I get in my Van, I go straight to my tablet / service trade. It's literally the 1st thing I do, every day. I clock in for my 1st stop, I usually have several stops in a day. Job complete, clock out, Clock in to the next job. I just really like how easy it is. Overall it's the main tool in my tool box really .Thanks ST.. Pros What I do like most about Service trade, is just it's so user friendly. Cons Well, as of now, I can't really think of anything that I dislike. I've been using service trade for years now. Review Source SD Steve D. Service Manager Public Safety Used the software for: 6-12 months ### "Good change." August 21, 2025 5.0 Has become much easier to use. They seemed to have problems before using the app before some of the updates. Pros Tech friendly. My techs have saying that using this app has made their jobs much faster with the information given to them. Cons Would like to add a page to the app. Would like to add things my tech needs to complete before they close out the job. Review Source TR Tony R. Owner Construction Used the software for: 1-2 years ### "Service trade review" March 1, 2023 4.0 Our folks really like it. Its a good service/work order platform Pros The ease of use and the amount of data it can handle Cons The cost for additional things it does is expensive. Time card, forms, etc. Reason for choosing ServiceTrade Again, ease of use Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) Service trade is easier to manuever through and handles more things better Review Source AR Allen R. Director Of Operations Restaurants Used the software for: 2+ years ### "Service Trade" February 28, 2023 4.0 Overall Experience as been Good to Great. Pros Service Trade is a valuable tool to help manage our business from intake to invoicing. Cons I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobil app. We also need affordable solutions to integrate with other 3rd party Facility Management Software's. (Service Channel, Corrigo, Simple FM, Ecotrak). Reason for choosing ServiceTrade Same as above. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) We made the switch to better manage our technicians work flow, deficiency capture, quoting, time management, & inventory. Review Source EB Ean B. Supply Chain Manager Construction Used the software for: 2+ years ### "Supply Chain Manager " January 9, 2025 4.0 Overall service trade has improved our service operations and have streamlined efficiency Pros Ability to track and manage jobs, labor, and invoicing. Cons Reporting is a little difficult at times, but i think the new updates have made that easier Review Source aS andrew S. Inspection Department Manager Construction Used the software for: 2+ years ### "Daily user" October 9, 2024 5.0 I use this software daily and overall have a positive experience. Pros Ease of use. Cross application compatibility with "Building Reports." Cons I would like to be able to expand the main text box when quoting or preparing a work order. Review Source Response from ServiceTrade October 22, 2024 Hi Andrew, Thanks for sharing how ServiceTrade is easy to use for your daily tasks!! -- Shelley JT Jamie T. Pipe fitter Construction Used the software for: 1-2 years ### "Pipe fitting " July 24, 2024 5.0 I really like it!I think more people should be aware of it so that it covers your butt for the owner and contractor. Pros I can take pictures and write what I done that day are week and go back to it If someone says I didn’t do it. Cons They want us to comment after photos after you have took pictures. Review Source Response from ServiceTrade July 31, 2024 Hi Jamie. Thanks so much for sharing your CYA experience with ServiceTrade! Taking care of employees and customers are at the heart of what we do and it's always so gratifying to hear from someone who experiences that every day. Thank you for using ServiceTrade! -- Shelley VR Verified Reviewer Lead Coordinator Facilities Services Used the software for: 1-2 years ### "Very Easy to use and very user friendly" July 3, 2024 5.0 Again, I love the usefulness of ST. I would definitely recommend it to any company. Pros the invoicing of each job is super easy to use. I love the fact that you can see when the customer views the invoice. Cons The syncing with Sage 100 sometimes has its issues. Not syncing with the appropriate codes, is a hassle. There are a lot of work arounds we have to use for it come out correctly coded. Review Source Response from ServiceTrade July 9, 2024 Thank you for using ServiceTrade and sharing your experience with others. -- Leah JL Jessica L. Dispatcher Construction Used the software for: 1-2 years ### "Review from Dispatcher" June 19, 2024 5.0 Pros I use ServiceTrade every day to dispatch our technicians, I like that they are able to have all information for their jobs while on site and able to look at the history of that location. Cons I wish that ServiceTrade had a feature that sent me a notification when a technician clocked out of a jobsite so I knew it was complete without me having to look if it was complete. Review Source Response from ServiceTrade June 25, 2024 Hi Jessica. Thank you for using ServiceTrade and sharing your positive experience. I hope you're especially loving the new dispatch board! You brought up a great idea about clock-out notifications, so I asked around. It sounds like that can be done through Zapier integrations. If you'd like to know more about that, please get in touch with support@servicetrade.com and they'll guide you to the info about how that could work. Thanks for bringing it up! -- Shelley JT Janea T. Data Analyst Facilities Services Used the software for: 6-12 months ### "Great Product with Areas to Improve" May 14, 2024 4.0 Pros I really think that this product makes the scheduling and dispatching side of our work very easy and quick. It cuts out a lot of time wasted on communication by giving us the ability to access/schedule from anywhere and connect with our techs and customers in an instant. Referring back to past completed jobs and keeping tabs on job history of when/who/what as well as deficiencies has never been easier. Cons While this application makes dispatching and scheduling so much easier, it is lacking in almost every other area that makes a business run and does not make the integration process easy, so we find ourselves using multiple different apps when we'd prefer to just use ServiceTrade as our primary for everything including accounting and billing. My biggest gripe is that there should be an option to set up notifications for things like New Deficiencies Added and upcoming contracts about to expire. A simple but accessible Admin Mobile App would also be a huge bonus so that we can schedule, add comments to locations, or view deficiencies on the go. Review Source Response from ServiceTrade June 3, 2024 Hi Janea. Thanks so much for sharing what you love and what you'd like to see improve with ServiceTrade. You shared some really good ideas in the things you wish were better -- and we can help with them! I'm asking our customer support team to get in touch. If you ever have ideas, such as an admin mobile app, that you want to share, check out ServiceTrade Ideas -- it's a forum where you can send feature requests directly to our product team. Info about Ideas is here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas Thank you for using and trusting ServiceTrade! -- Shelley CA Chelsea A. administrative assistant Public Safety Used the software for: 1-2 years ### "South Bay Fire INC " May 8, 2024 5.0 Love service trade! This makes my job so much easier! And also the technicians job a lot easier as well!! Pros What I love most about service trade is how easy it is to schedule jobs on service trade. Also, when you put an account in the first time, it saves the account so the following year you do not have to re enter the account information. Also, what I like is that you can look up an account just by the address. Super helpful, and that the map showing what jobs are already on the schedule and each person has their own color pin. Cons The only thing is that sometimes when you go to edit a job, when you click and move the mouse over the typed information, the window will close. Not all the time but once in a while. Review Source Response from ServiceTrade May 30, 2024 Hi Chelsea, Thank you for your review! We are thrilled that ServiceTrade is making your job easier.....and especially the technicians! Please don't hesitate to reach out to Customer Support at support@servicetrade.com with any issues! We are always happy to help. Thank you again, Leah CH Cj H. Service manager Machinery Used the software for: 2+ years ### "Service manager " May 16, 2024 5.0 Pros Easy to use and learn. I can get a overview of all of the jobs for the day. Cons Sometimes the tech photos will not load properly Review Source Response from ServiceTrade May 30, 2024 Hi CJ, Thank you for your review! Please don't hesitate to reach out to Customer Support at support@servicetrade.com if you are having issues with photos loading. Thank you again, Leah ServiceTrade Team LF Lance F. General Manager Construction Used the software for: 6-12 months ### "Service Trade Good and Bad " March 6, 2023 4.0 I would say that we are happy overall with the ability of the tool. Especially when it comes to dispatch service, service quoting. We are lacking on the service contract, installation management and service inspection forms. We also would really like to have more reporting available. The account management and attention from our account manager \[sensitive content hidden\] has been excellent and he has been an advocate for our business. Pros Service Trade is a great tool for dispatch and management of our service business. We are looking for ways to utilize the system to also manage our construction and job costing of our installation business. We are finding that at times it is not as intuitive as we would like to create and utilize data reports from ST. The only way to do this to add a subscription for engineers to build the reports or go to the Enterprise which for a small business is difficult. Cons Some of the features are not quite ready like Service Forms or project management. We have also had some issues with getting parts ledger working 100% and this was not realized until we have gone live with the system. We woudl also like to have the ability to pull live reports to manage our business and don't feel this should require enterprise account if the reporting is already created and available. Reason for choosing ServiceTrade Recommendation Review Source BS Beau S. Service Technician Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Associated Fire Field Tech Review " March 6, 2023 4.0 Tracking past present and future jobs is critical to our company. This helps us stay better organized. Pros Being able to Tracy past present and future jobs and the notes and paperwork that are attached to those jobs. I am constantly using previous reports and notes from each customer to inspect and troubleshoot. Cons The cost of retrofitting our inspection forms into service trade forms. With how expensive this app is that is something that should be included not an up charge. There are a lot of feature we could use that Service trade offers but they are too expensive of upgrades. The app also freezes and glitches a lot on tablet mode. I cannot have the customers sign the work acknowledgment because it is not compatible with windows computers and then is too small of a box on my iPhone. Review Source TM Timothy M. Program Manager Facilities Services Used the software for: 1-2 years ### "Requested ST Feedback" January 6, 2022 5.0 ST has helped our start up company manage our quick growth. We would not be providing a great overall customer experience with it. Pros This software was created and is organized by people in the service industry. This is huge for me. They think like we do. Cons When we were sold this product, one of the really great selling features was the Chat Help. You have since downgraded this to an email tech support. (but cost stayed the same). As a result, there is an increased lag in response and no 2-way conversation. Just like the rest of your competition. Reason for choosing ServiceTrade After taking 3 other companies paperless, I saw the value in ST, and knew this was the right tool for us. Review Source Response from ServiceTrade January 7, 2022 Timothy, great minds think alike, especially when we share the same goal of growing service businesses. Thanks for taking the time to send us a review! Calling our support team directly is a great way to get a more immediate response and a quicker 2-way conversation. Thanks again. MT Marek T. CEO Financial Services Used the software for: I used a free trial ### "ServiceTrade Review" May 30, 2023 4.0 My overall experience with ServiceTrade has been positive. The software provided a comprehensive solution for managing service operations, from scheduling and dispatching to invoicing and reporting. Its robust feature set and real-time mobile access enhanced the efficiency and effectiveness of service workflows. However, the complexity of the user interface was a minor drawback that could benefit from improvements to enhance user-friendliness. Nonetheless, ServiceTrade proved to be a valuable tool for streamlining service management processes. Pros One of the things I liked most about ServiceTrade was its comprehensive service management features. The software provided a robust set of tools for managing service orders, scheduling appointments, and tracking service activities. The ability to create detailed job records, capture customer signatures, and generate professional invoices streamlined the entire service workflow. Additionally, the integration with mobile devices allowed technicians to access and update information in real-time, improving communication and efficiency. Cons One thing I liked least was the complexity of the user interface. The software offered extensive functionalities, but the interface could sometimes feel overwhelming, especially for new users. Navigating through various features and settings required some learning curve, and it would have been helpful to have a more intuitive and simplified user interface to improve the overall user experience. Review Source DS Dan S. Technician Facilities Services Used the software for: 2+ years ### "You can’t spell best without ST" January 7, 2022 5.0 ST allows me to perform more work at a faster pace. Scheduling is fast and easy. I’m able to be prepared for the following year using my notes Pros ST has made me more efficient in my daily routine. It’s very easy to use and I’m not at technologically advanced as others Cons When I come upon a “Con” my office staff is able to show me the answers Review Source Response from ServiceTrade January 11, 2022 Thanks for the review, Dan! I love the title. That's going to be our new mantra :) Glad to hear it's helping make your job more efficient. Thanks again. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.