# ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceTrade the right Work Order solution for you? Explore 342 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews --- ServiceTrade 4.6 (342) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 25th, 2026 # Reviews of ServiceTrade Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Intuitive and accessible platform 94% positive reviews out of 87 Most reviewers report ease of use, highlighting user-friendly navigation and quick learning for all experience levels. Recurring technical glitches 60% negative reviews out of 60 Some reviewers find bugs and issues problematic, citing slow loading, frequent freezes, and persistent app glitches. Dave G National Service Manager, 51 - 200 employees. "We have also has some issues with Time Card and glitches with the software over time." Continuous product enhancements 94% positive reviews out of 34 Most reviewers appreciate improvements, noting frequent updates that boost efficiency, transparency, and overall productivity. Enhanced team coordination tools 100% positive reviews out of 22 Most reviewers describe team organization as greatly improved, with features supporting collaboration and structured workflows. ## Showing most helpful reviews Showing 1-25 of 342 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Darlena H. Senior Compliance Specialist Construction Used the software for: 2+ years ### "Great scheduling Tool!" January 24, 2025 4.0 It's a great experience. I love trying new apps and this is a great tool for our business. Pros The ease of using the system. Being able to see the technician in real time, their location and on site and off site times. Quoting is also made simple thru Service Trade as well. Cons That it can lag at times, and that you cannot access the email from the pop up. Review Source SH Shannon H. National Account Manager Construction Used the software for: 2+ years ### "ServiceTrade Review" July 19, 2025 5.0 I love this product from reoccurring service management, to job creation/completion to invoicing. In addition, ServiceTrade has an amazing customer support team behind the scenes if needed. Pros It's critical to have a good Field Service Management system when working in a service industry. ServiceTrade is an excellent product that eases the day-to-day burden of managing our customer's needs. In addition, ServiceTrade is continually approving their product. Cons If I had to pick something it would have to be that occasionally I lose connection, and the pesky emu pops up. Review Source PD Paul D. President Construction Used the software for: 2+ years ### "Don't trust this software with your business's vital processes" September 7, 2022 1.0 We used ServiceTrade for over 6 years for all aspects of our fire alarm business. It was a great software at the beginning. That being said, they have made too many updates that were not properly tested, and the end result is a software that just doesn't work anymore. They are no longer a high quality product, but continue to charge as if they were. If you use ServiceTrade for all of your business's processes- installation, work order tracking, recurring service work, invoicing, profitability tracking, timecards, inventory management- you will be extremely disappointed in the result. Pros This software is user friendly. Your field staff will like the UI- either through the cell phone or a tablet. Very customer friendly. Automated emails with custom links is terrific. Overall their product looks great on the surface, and the presentation is top notch. Cons This software is EXPENSIVE. There are much more cost efficient alternatives that perform just as well. Major updates are frequently rolled out without notice, and have a huge impact on your processes. Each update results in more bugs, and have a cumulative negative result on the performance of the software. Updates also effect the app, so field staff are constantly having issues, and have to delete/reinstall the software. Data is extremely difficult to mine (and yes, it costs extra to access that data). Determining how your techs perform, gross profit for projects, sales numbers are almost impossible to gather, and is often inaccurate once you figure out how to run the report. This software does not handle different tax rates, and will result in you charging the wrong rates to your customers, costing you money. Every feature costs more money- and the features frequently do not work as intended. (Timecards, recurring invoicing are major disappointments) Reason for choosing ServiceTrade When we originally chose ServiceTrade, there weren't that many competitors offering what they did. Today, that is no longer the case. There are several other products to choose from, with different price points that make way more sense than ServiceTrade. Review Source Response from ServiceTrade December 1, 2022 Hi Paul, I'm sorry to hear about your experience. We appreciate feedback from our customers as it helps our product improve and influences the new products and features we release. If you ever run into any bugs, I encourage you to submit a support ticket, so it can be addressed immediately. Thanks for taking the time to provide feedback! - Mary Clayton Shearer JH Jerry H. General Manager - Owner Facilities Services Used the software for: 2+ years ### "Service Trade review from Sterling Fire" April 1, 2025 5.0 We are a huge fan of ST. I continually push this product to other fire service providers that I know as well as other field service providers. It has been the greatest addition to our business. Pros With ST we are able to fully run our business with the easy of customer locations, ticket prep, quoting and invoicing all in the same place. Cons The field techs with non-ios mobile devices have some minor problems with the mobile app, but we manage work-arounds for them. Review Source Response from ServiceTrade April 2, 2025 Hi Jerry. Thank you, we're a big fan of yours, too! Our support team sang your praises when they saw your kind comments. Thank you for trusting ServiceTrade - Shelley DS Donovan S. Supervisor Mechanical or Industrial Engineering Used the software for: 2+ years ### "Servicetrade Assist" May 12, 2025 5.0 My overall experience with servicetrade has been great. \[sensitive content hidden\] has been a tremendous help. She always is checking in and giving me tidbits and ways to improve my business. Pros How much they check up on you and how they are available to help grow your business. Cons Technical Support. Trying to get a person on the phone to talk about issues was a nightmare. Review Source Response from ServiceTrade May 13, 2025 Hi Donovan. I'm so pleased to hear about how helpful your account manager has been. I know who you work with and she is a star. It's disappointing to hear that you haven't had the experience with support that you need. I'm raising that up with the leader of our customer support organization. We have a team of strong support reps whose job is to help you, so I'll investigate how we can make it easier for you to reach them. Thank you for trusting ServiceTrade! - Shelley DG Dusty G. HVAC Service Mechanical or Industrial Engineering Used the software for: 1-2 years ### "ServiceTrade is the way to Go" April 16, 2025 5.0 My take home experience is the app is great and worth every penny. I’m pleased that what I need to show our customer ServiceTrade makes it easy to do Pros The app makes my day to day service field manageable. I have a to do list for my inquiry the day before Cons I dislike the web and or the app availability to ServiceTrade. Would prefer the app only to be accessible Review Source Response from ServiceTrade April 16, 2025 Hi Dusty, Thank you for sharing all the ways that ServiceTrade makes your day-to-day more manageable. We're proud to be your partner! -- Shelley AK Adam K. Regional manager Consumer Services Used the software for: 2+ years ### "Regional manager" May 20, 2025 5.0 Started when my company first used ServiceTrade and I have loved the evolution where it integrates with several different platforms. Pros It’s simple to flow through the different tabs. Easy from start to finish. Like the vast abilities it provides for different aspects. Cons Understanding the new dashboard has been difficult without a training. Do not like that you have to write a service and job description think they are the same. Should be able to transfer the reoccurring service type into the description. Review Source Response from ServiceTrade May 22, 2025 Hi Adam. Thanks so much for sharing your experience with our our applications continue to evolve. Your account services team is going to follow up about getting you and your peers some training with the dashboard, we'd love to help make that easier. Thank you for trusting ServiceTrade! -- Shelley AL Amy L. Office Manager Utilities Used the software for: 6-12 months ### "Great program. Easy to use." May 27, 2025 5.0 Overall, a positive experience. This orgram has been a huge help in invoicing and keeping track of my technicians. Pros Service trade is very easy to navigate. Its interface makes getting around easy and self-sufficient. Cons I do not like the new home page. I feel the older home page was a little easier. I have learned the new homepage, and all in all, it isn't that bad. Review Source Response from ServiceTrade June 2, 2025 Hi Amy. Thank you for sharing how ServiceTrade is helping keep critical functions on track! The major redesign of our application has been a big change for users, was designed to make your work faster and easier. We're always listening if there are other ways we can improve that for you. Thank you for trusting ServiceTrade! Shelley WL William L. Service tech foreman Construction Used the software for: 1-2 years ### "My #1 Tool" March 10, 2025 5.0 My Overall Experience With Service trade. Every Morning I get in my Van, I go straight to my tablet / service trade. It's literally the 1st thing I do, every day. I clock in for my 1st stop, I usually have several stops in a day. Job complete, clock out, Clock in to the next job. I just really like how easy it is. Overall it's the main tool in my tool box really .Thanks ST.. Pros What I do like most about Service trade, is just it's so user friendly. Cons Well, as of now, I can't really think of anything that I dislike. I've been using service trade for years now. Review Source GG Gabriel G. Lead Dispatcher Facilities Services Used the software for: 2+ years ### "Streamlined our day-2-day" December 16, 2024 5.0 I can honestly say that The use of service trade software has saved us money by streamlining the way we enter, schedule, dispatch, close out, quote and invoice service calls and repairs. Pros Ease of use and ability to look up history of units Cons Wish there was a way to block off techs time for vacation or medical leave on dispatch board. Review Source Response from ServiceTrade December 18, 2024 Hi Gabriel, We are thrilled to hear that ServiceTrade is helping you be so much more efficient that it's having a measurable financial impact! There are some new ways to block techs' schedules for when they're away -- get in touch with support and they'll fill you in. Thanks for trusting ServiceTrade. We're so happy to be your partner. -- Shelley BB Brad B. President Facilities Services Used the software for: 2+ years ### "Leveraging Field Software for Success" May 22, 2024 5.0 Outstanding! Great software and greater people! Pros Servicetrade makes all team members communicate better with our customers to best serve them. Cons Paying in full in 1 payment. It would be better to be able to pay monthly. Reason for choosing ServiceTrade Discussions were honest and helpful. They understood our business and how to make us better for our customers with their software. Switched from [Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/)[MSI Workforce Management Software](https://www.capterra.com/p/126627/Workforce-Management-Software/) Other services created more work in having to adapt to them and did not function properly. Review Source NR Nicholas R. CEO Construction Used the software for: 2+ years ### "ServiceTrade Has Transformed Our Business" January 2, 2020 5.0 Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices. Pros ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier. Cons I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope ServiceTrade stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain! Alternatives considered [ServiceMax](https://www.capterra.com/p/107954/ServiceMax/) Reason for choosing ServiceTrade We started an implementation with ServiceMax and it was a horrible experience. The software was overly complicated and they outsourced the implementation to a 3rd party that was inexperienced and didn't understand our business. Review Source DE Doug E. VP Construction Used the software for: 2+ years ### "Archer Construction Review" October 22, 2024 5.0 It's been great! It keeps our service division organized, which helps provide good exceptional customer service. Pros It's very user friendly and keeps us organized. Cons It's not compatible to with ProContractor, our accounting system. Review Source Response from ServiceTrade October 29, 2024 Hi Doug, Thank you for sharing your review. We love being able to help you focus on providing exceptional customer service! aS andrew S. Inspection Department Manager Construction Used the software for: 2+ years ### "Daily user" October 9, 2024 5.0 I use this software daily and overall have a positive experience. Pros Ease of use. Cross application compatibility with "Building Reports." Cons I would like to be able to expand the main text box when quoting or preparing a work order. Review Source Response from ServiceTrade October 22, 2024 Hi Andrew, Thanks for sharing how ServiceTrade is easy to use for your daily tasks!! -- Shelley JH Julian H. Superintendent Architecture & Planning Used the software for: 1-2 years ### "Superintendent " July 19, 2024 5.0 Pros Everything Sprinklers Inspections worked order jobs pictures Cons Nothing exciting about this my work is easier Review Source DT Diane T. Account Manager Facilities Services Used the software for: 2+ years ### "Account Manager review" August 13, 2024 5.0 I use ST everyday. It is my main tool at work, to make service jobs and invoicing. So I find it very user friendly and you have a lot of information at your finger tips. Pros That it's very user friendly and it's easy to teach to use. Cons I liked the old format for invoicing. The old format just seemed more user friendly than the new. Review Source Response from ServiceTrade August 14, 2024 Hi Diane. Thank you for sharing how much you like having all the information at your fingertips with ServiceTrade as you do the critical work of getting accurate customer invoices out the door. Thank you for trusting ServiceTrade! Shelley VR Verified Reviewer Lead Coordinator Facilities Services Used the software for: 1-2 years ### "Very Easy to use and very user friendly" July 3, 2024 5.0 Again, I love the usefulness of ST. I would definitely recommend it to any company. Pros the invoicing of each job is super easy to use. I love the fact that you can see when the customer views the invoice. Cons The syncing with Sage 100 sometimes has its issues. Not syncing with the appropriate codes, is a hassle. There are a lot of work arounds we have to use for it come out correctly coded. Review Source Response from ServiceTrade July 9, 2024 Thank you for using ServiceTrade and sharing your experience with others. -- Leah CA Chelsea A. administrative assistant Public Safety Used the software for: 1-2 years ### "South Bay Fire INC " May 8, 2024 5.0 Love service trade! This makes my job so much easier! And also the technicians job a lot easier as well!! Pros What I love most about service trade is how easy it is to schedule jobs on service trade. Also, when you put an account in the first time, it saves the account so the following year you do not have to re enter the account information. Also, what I like is that you can look up an account just by the address. Super helpful, and that the map showing what jobs are already on the schedule and each person has their own color pin. Cons The only thing is that sometimes when you go to edit a job, when you click and move the mouse over the typed information, the window will close. Not all the time but once in a while. Review Source Response from ServiceTrade May 30, 2024 Hi Chelsea, Thank you for your review! We are thrilled that ServiceTrade is making your job easier.....and especially the technicians! Please don't hesitate to reach out to Customer Support at support@servicetrade.com with any issues! We are always happy to help. Thank you again, Leah LF Lance F. General Manager Construction Used the software for: 6-12 months ### "Service Trade Good and Bad " March 6, 2023 4.0 I would say that we are happy overall with the ability of the tool. Especially when it comes to dispatch service, service quoting. We are lacking on the service contract, installation management and service inspection forms. We also would really like to have more reporting available. The account management and attention from our account manager \[sensitive content hidden\] has been excellent and he has been an advocate for our business. Pros Service Trade is a great tool for dispatch and management of our service business. We are looking for ways to utilize the system to also manage our construction and job costing of our installation business. We are finding that at times it is not as intuitive as we would like to create and utilize data reports from ST. The only way to do this to add a subscription for engineers to build the reports or go to the Enterprise which for a small business is difficult. Cons Some of the features are not quite ready like Service Forms or project management. We have also had some issues with getting parts ledger working 100% and this was not realized until we have gone live with the system. We woudl also like to have the ability to pull live reports to manage our business and don't feel this should require enterprise account if the reporting is already created and available. Reason for choosing ServiceTrade Recommendation Review Source BS Beau S. Service Technician Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Associated Fire Field Tech Review " March 6, 2023 4.0 Tracking past present and future jobs is critical to our company. This helps us stay better organized. Pros Being able to Tracy past present and future jobs and the notes and paperwork that are attached to those jobs. I am constantly using previous reports and notes from each customer to inspect and troubleshoot. Cons The cost of retrofitting our inspection forms into service trade forms. With how expensive this app is that is something that should be included not an up charge. There are a lot of feature we could use that Service trade offers but they are too expensive of upgrades. The app also freezes and glitches a lot on tablet mode. I cannot have the customers sign the work acknowledgment because it is not compatible with windows computers and then is too small of a box on my iPhone. Review Source PA Peggy A. Service Coordinator Construction Used the software for: Less than 6 months ### "New ServiceTrade user" June 25, 2024 5.0 I have been very satisfied with ServiceTrade. Pros I am very happy with the intregration progress, and the support given to us from the ServiceTrade onboarding team. They are very helpful. They don't leave you once you go live. Support is always a click away and they are very quick to respond. Cons I feel the way ServiceTrade interacts with Quick Books could be better. We were lead to believe ServiceTrade would "talk" to Quick Books better than it does. Review Source Response from ServiceTrade July 1, 2024 Peggy, Thank you for sharing how our stellar customer success team is supporting you along the way -- they're pretty great to work with! Please do stay in touch with them about anything that can be better. Thank you for using ServiceTrade and sharing your experience with others. -- Shelley SB Sonya B. Accounts Receivable Specialist Used the software for: 2+ years ### "I don't know what I would do without Service Trade!! It makes my job so much easier." August 15, 2017 5.0 Pros There are so many things I love about Service Trade!! One of my favorite things is being able to see all of the jobs at one location all on the same screen! That way I can look at all of the jobs & pick which one I want to look at. If it's not the one I need I can go back to the location screen & look at the other jobs. Sometimes I have to look at other jobs to get correct paperwork or pictures. So this feature makes my job a lot easier. I like how we can put helpful or important notes in the description box & it's the first thing you see when you bring the job up. It's such a time saver to be able to look at when the tech's clock in & out of jobs so you can see how long they drove & where on site by looking at the Clock Events quickly. The map on the main screen of the job helps us determine locations & directions. The techs being able upload their required paperwork & pictures at the job site is a life saver! We used to do everything the hard way. Our techs would have to bring the physical paperwork back to the office for us to scan into the computer. And the picture issue was a nightmare trying to get them non-digitally. My job location may be changing & my scared that they are not going to have Service Trade & I will have to go back to the dinosaur ages again to take care of the paperwork & pictures. My job without Service Trade would be miserable! Cons I can not hardly think of anything that I don't like about Service Trade! Every once in a while I can see a paper that a tech uploaded, but when you try to open it to the full screen it will just be white & there is no paper, so then I can't save it. And sometimes it will not let you adjust a paper or picture with the dragging the corners feature. But those things only happen like 1 time a month, if that. Review Source SM Seth M. VP Operations Construction Used the software for: 1-2 years ### "Great product that does not overwhelm office or field staff" March 6, 2023 5.0 From rollout to ongoing field operation, ServiceTrade has been a breath of fresh air for our service department. Pros How simple the project was to work through whether on a computer in the office or on a phone / tablet in the field. Cons Pulling reports for open work orders could be easier to avoid calls getting lost week over week and invoicing falling behind. Review Source GC Gabriela C. Scheduler Construction Used the software for: 2+ years ### "Best Platform " April 8, 2024 5.0 Pros I love that I can manage multiple accounts with service trade. I have the ability to send proposals and set up jobs using the proposals that approved by customers. It's GREAT for scheduling jobs daily, weekly & monthly. Cons I would like to be able to filter out things more within types of services/jobs. Review Source Response from ServiceTrade June 3, 2024 Hi Gabriela. Thank you for sharing some of the ways ServiceTrade is helping you and your business. We couldn't be more excited this year that our new dispatching and scheduling tools are helping schedulers like you in even more ways than before. Thank you for using ServiceTrade! -- Shelley PA Pearlene A. Operations Manager Public Safety Used the software for: 1-2 years ### "Fire Force Service Trade" January 4, 2022 5.0 Over all I am very happy with service trade. I am building a kitchen department and without it I would be very time consuming. Pros Everyday use and tracking of jobs is user friendly. The reminders for services due is critical to cash flow. The bid system allows us to quickly secure jobs and manage them. Our customers can easily see the photos and reports to justify the expense of keeping their fire systems compliant, Cons I do not not like the canned responses from the service team. I am very busy and when I need help I do not have time to read an article. For the money we spend on this system I feel a live person should help not refer me to an article. Reason for choosing ServiceTrade Scheduling was superior Review Source Response from ServiceTrade January 7, 2022 Thanks for the review! It's great to hear ServiceTrade is helping you better manage your time and your company's cash flow :) You can always call into support if talking with a specialist is more helpful to you than reading an article. Thanks again. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.