--- title: "ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ServiceTrade the right Work Order solution for you? Explore 345 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ServiceTrade 4.6 (345) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ServiceTrade Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Naman K Solution engineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “What I like best about ServiceTrade is how it streamlines field service operations by combining scheduling, dispatching, customer communication, and reporting in one platform.“ May 13, 2026 RR Ronin R IT ManagerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “The offline functionality for technicians' phones is spotty even on the officially supported apple devices, techs' notes will often disappear when they sync back online, and I was told to just take notes in a different app which i find kind of ridiculous.“ April 27, 2026 Naman K Solution engineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It’s especially helpful for keeping technicians and office teams aligned in real time, while the customer portal and automated updates improve transparency and service experience.“ May 13, 2026 Naman K Solution engineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It can also become costly as advanced features or additional support are added, so for some businesses the overall setup and scaling cost may feel higher than expected.“ May 13, 2026 Bhawna D RecruiterComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “It provided useful tools for managing service operations, scheduling, work orders, and customer information in one place. While some features took time to learn, it was generally effective and convenient.“ August 9, 2026 Bhawna D RecruiterComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “One downside of ServiceTrade is that some features can take time to learn, especially for new users.“ August 9, 2026 Bhawna D RecruiterComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “What I liked most about ServiceTrade was its user-friendly platform for managing service operations, work orders, and customer information.“ August 9, 2026 AB Andrew B VP of Life SafetyFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “We get multiple deficiencies in ST because the form asks the same question multiple times“ March 27, 2025 ## Showing most helpful reviews Showing 1-25 of 345 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Informático Used the software for: 1-3 years ### "Ótima plataforma de campo para melhorar a comunicação com o cliente" October 30, 2026 5.0 O ServiceTrade transformou a maneira de como gerencio as operações de campo. Ele resolveu o problema que eu tinha, que era falta de histórico centralizado dos ativos dos clientes, agora tenho tudo isso organizado, digitalizado e uma comunicação mais profissional. recomendo muito para emrpesas de serviços de campo que queiram escalar as suas operações para teram maior resultados. Pros O recurso de agendamento e despacho é bastante intarativo, e facil de usar, tem ótima capacidade de enviar relatórios detalhados com fotos e videos diretamente para os clientes. Cons Tive dificuldades no inicio do uso da ferramenta e acredito que isso pode ser o desafio para as pessoas menos leigas. Review Source R Reviewer Recruiter Used the software for: Less than 1 year ### "Overall experience with service trade " August 9, 2026 4.0 Overall, my experience with ServiceTrade was positive. It provided useful tools for managing service operations, scheduling, work orders, and customer information in one place. While some features took time to learn, it was generally effective and convenient. Pros What I liked most about ServiceTrade was its user-friendly platform for managing service operations, work orders, and customer information. It helped keep field activities organized and improved overall workflow efficiency. Cons One downside of ServiceTrade is that some features can take time to learn, especially for new users. Managing more complex workflows can also require additional setup and training. Review Source R Reviewer Anylist Used the software for: Less than 1 year ### "A Reliable Platform for Service Management" June 24, 2026 5.0 Overall, ServiceTrade has been a reliable and effective solution for improving field service management and operational efficiency. Pros The feature I appreciated most was the real-time visibility into field activities, which helped improve coordination between office staff and technicians. Cons The customization options could be more flexible to better accommodate unique business processes and reporting needs. Review Source Naman K. Solution engineer Used the software for: Less than 1 year ### "Strong field service platform for scheduling and operations management" May 19, 2026 4.0 My overall experience with ServiceTrade has been positive because it brings scheduling, dispatching, work orders, customer communication, and reporting into one platform, which makes field operations much easier to manage. It improves coordination between office staff and technicians, reduces paperwork, and gives real-time visibility into jobs and service history. While the setup can take some time and occasional glitches happen, it’s generally a reliable solution that improves workflow efficiency, service tracking, and customer communication for field service teams. Pros What I like best about ServiceTrade is how it streamlines field service operations by combining scheduling, dispatching, customer communication, and reporting in one platform. It’s especially helpful for keeping technicians and office teams aligned in real time, while the customer portal and automated updates improve transparency and service experience. The mobile accessibility and detailed job tracking also make operations more efficient and easier to manage. Cons Some downsides of ServiceTrade are that it can feel complex to set up initially, especially for teams with custom workflows or smaller operations. Users often mention limited customization in certain forms and reports, occasional mobile app glitches, and dependence on a stable internet connection for field teams. It can also become costly as advanced features or additional support are added, so for some businesses the overall setup and scaling cost may feel higher than expected. Review Source R Reviewer IT Manager Used the software for: Less than 1 year ### "Mediocre at Best" April 29, 2026 2.0 My experience has been mediocre at best, I wouldn't go on ServiceTrade if I knew what I did now, but at this point it is difficult to switch. Pros I appreciate the rapid response on technical support, the extensive API, the exporting functionality, the deficiencies system, and the scheduling/dispatch tool. Cons Bugs and lacking certain features like Quote and Comment histories, attachments/customization, on Quotes, task templates on services (not just maintenance, and hard to use technical documentation. It is hard to keep track of orders and sales status without purchasing additional tools from ServiceTrade. The offline functionality for technicians' phones is spotty even on the officially supported apple devices, techs' notes will often disappear when they sync back online, and I was told to just take notes in a different app which i find kind of ridiculous. Review Source R Reviewer Field Supervisor of Inspections Used the software for: 1-3 years ### "Service trade pros and cons" April 21, 2026 5.0 This is an excellent tool that can keep a database of customers information for scheduling, job history and billing purposes. Pros Very user friendly. Easy to use and can find exactly what I'm looking for. I can access all of the vital information needed to get my job done Cons Sometimes there are issues with site not loading. Specifically when trying to put a PO number in the newest version. Review Source R Reviewer National Account Manager Used the software for: 3-5 years ### "ServiceTrade Review" November 25, 2025 5.0 I love this product from reoccurring service management, to job creation/completion to invoicing. In addition, ServiceTrade has an amazing customer support team behind the scenes if needed. Pros It's critical to have a good Field Service Management system when working in a service industry. ServiceTrade is an excellent product that eases the day-to-day burden of managing our customer's needs. In addition, ServiceTrade is continually approving their product. Cons If I had to pick something it would have to be that occasionally I lose connection, and the pesky emu pops up. Review Source R Reviewer Inspection & Service Sales Used the software for: 3-5 years ### "ServiceTrade is our Customer Service Department" February 15, 2023 5.0 Pros ServiceTrade allows us to integrate our sales and quoting with our implementation and delivery of our services seamlessly to our customers. Cons The onboarding could have been a little more clear with how we should set up our assets with our recurring services. We had to make multiple attempts at getting the assets set up correctly in the beginning. Review Source R Reviewer Service Manager Used the software for: 3-5 years ### "Servicetrade is the industry leader in software" January 6, 2025 5.0 Headache free, always performs as expected Pros Perfect fit for the service industry to include field staff, sales staff & office staff. Ease of use & capabilities make Servicetrade the easy choice. Cons No Cons, have used various platforms and for the last 5 years Servicetrade. Wouldn't change anything. Review Source R Reviewer President Used the software for: 3-5 years ### "Don't trust this software with your business's vital processes" September 16, 2022 1.0 We used ServiceTrade for over 6 years for all aspects of our fire alarm business. It was a great software at the beginning. That being said, they have made too many updates that were not properly tested, and the end result is a software that just doesn't work anymore. They are no longer a high quality product, but continue to charge as if they were. If you use ServiceTrade for all of your business's processes- installation, work order tracking, recurring service work, invoicing, profitability tracking, timecards, inventory management- you will be extremely disappointed in the result. Pros This software is user friendly. Your field staff will like the UI- either through the cell phone or a tablet. Very customer friendly. Automated emails with custom links is terrific. Overall their product looks great on the surface, and the presentation is top notch. Cons This software is EXPENSIVE. There are much more cost efficient alternatives that perform just as well. Major updates are frequently rolled out without notice, and have a huge impact on your processes. Each update results in more bugs, and have a cumulative negative result on the performance of the software. Updates also effect the app, so field staff are constantly having issues, and have to delete/reinstall the software. Data is extremely difficult to mine (and yes, it costs extra to access that data). Determining how your techs perform, gross profit for projects, sales numbers are almost impossible to gather, and is often inaccurate once you figure out how to run the report. This software does not handle different tax rates, and will result in you charging the wrong rates to your customers, costing you money. Every feature costs more money- and the features frequently do not work as intended. (Timecards, recurring invoicing are major disappointments) Review Source R Reviewer Superintendent Used the software for: Less than 1 year ### "All In One Tool " December 3, 2024 5.0 ServiceTrade has allowed our service department to keep our eyes on all the relevant information to execute our projects. The ServiceTrade team has been great to work with between training, modifying, and building the services we needed. Pros Quoting, tracking, inventory levels, billing, paperwork dispatchment, technician scheduling is all straightforward and easy to use/learn. Cons You have to be exact in the search bar, else it won't find what you're looking for. Review Source R Reviewer OwnerOperator Used the software for: 3-5 years ### "Satisfied Service Trade User" October 7, 2025 5.0 Wonderful. Easy to learn and use. Service trade staff are always there to help with any issues. Prompt replies and friendly attitudes. Pros Customer service is top notch. The efficiency of the software has increased profits. Dispatch board is helping with scheduling and keeping track of technicians and jobs Cons Software favours US based companies and we are in Canada. Could use more customization of work acknowledgments and assets. Review Source R Reviewer General Manager - Owner Used the software for: 3-5 years ### "Service Trade review from Sterling Fire" April 2, 2025 5.0 We are a huge fan of ST. I continually push this product to other fire service providers that I know as well as other field service providers. It has been the greatest addition to our business. Pros With ST we are able to fully run our business with the easy of customer locations, ticket prep, quoting and invoicing all in the same place. Cons The field techs with non-ios mobile devices have some minor problems with the mobile app, but we manage work-arounds for them. Review Source R Reviewer Supervisor Used the software for: 3-5 years ### "Servicetrade Assist" May 13, 2025 5.0 My overall experience with servicetrade has been great. \[sensitive content hidden\] has been a tremendous help. She always is checking in and giving me tidbits and ways to improve my business. Pros How much they check up on you and how they are available to help grow your business. Cons Technical Support. Trying to get a person on the phone to talk about issues was a nightmare. Review Source R Reviewer HVAC Service Used the software for: 1-3 years ### "ServiceTrade is the way to Go" April 16, 2025 5.0 My take home experience is the app is great and worth every penny. I’m pleased that what I need to show our customer ServiceTrade makes it easy to do Pros The app makes my day to day service field manageable. I have a to do list for my inquiry the day before Cons I dislike the web and or the app availability to ServiceTrade. Would prefer the app only to be accessible Review Source R Reviewer Regional manager Used the software for: 3-5 years ### "Regional manager" May 20, 2025 5.0 Started when my company first used ServiceTrade and I have loved the evolution where it integrates with several different platforms. Pros It’s simple to flow through the different tabs. Easy from start to finish. Like the vast abilities it provides for different aspects. Cons Understanding the new dashboard has been difficult without a training. Do not like that you have to write a service and job description think they are the same. Should be able to transfer the reoccurring service type into the description. Review Source R Reviewer Service Manager Used the software for: Less than 1 year ### "Good change." August 22, 2025 5.0 Has become much easier to use. They seemed to have problems before using the app before some of the updates. Pros Tech friendly. My techs have saying that using this app has made their jobs much faster with the information given to them. Cons Would like to add a page to the app. Would like to add things my tech needs to complete before they close out the job. Review Source NR Nick R. CEO Used the software for: 3-5 years ### "ServiceTrade Has Transformed Our Business" January 3, 2020 5.0 Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices. Pros ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier. Cons I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope ServiceTrade stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain! Review Source R Reviewer Owner Used the software for: 1-3 years ### "Service trade review" March 2, 2023 4.0 Our folks really like it. Its a good service/work order platform Pros The ease of use and the amount of data it can handle Cons The cost for additional things it does is expensive. Time card, forms, etc. Review Source R Reviewer Director Of Operations Used the software for: 3-5 years ### "Service Trade" March 1, 2023 4.0 Overall Experience as been Good to Great. Pros Service Trade is a valuable tool to help manage our business from intake to invoicing. Cons I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobil app. We also need affordable solutions to integrate with other 3rd party Facility Management Software's. (Service Channel, Corrigo, Simple FM, Ecotrak). Review Source EC Eric C. RME Used the software for: 3-5 years ### "Beat the billion dollar bullies" October 25, 2019 5.0 I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki. Pros The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless. Cons Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service. Review Source R Reviewer Service tech foreman Used the software for: 1-3 years ### "My #1 Tool" March 11, 2025 5.0 My Overall Experience With Service trade. Every Morning I get in my Van, I go straight to my tablet / service trade. It's literally the 1st thing I do, every day. I clock in for my 1st stop, I usually have several stops in a day. Job complete, clock out, Clock in to the next job. I just really like how easy it is. Overall it's the main tool in my tool box really .Thanks ST.. Pros What I do like most about Service trade, is just it's so user friendly. Cons Well, as of now, I can't really think of anything that I dislike. I've been using service trade for years now. Review Source R Reviewer Lead Dispatcher Used the software for: 3-5 years ### "Streamlined our day-2-day" December 17, 2024 5.0 I can honestly say that The use of service trade software has saved us money by streamlining the way we enter, schedule, dispatch, close out, quote and invoice service calls and repairs. Pros Ease of use and ability to look up history of units Cons Wish there was a way to block off techs time for vacation or medical leave on dispatch board. Review Source R Reviewer Operations Manager Used the software for: 1-3 years ### "Service trade is my new love!" December 10, 2024 5.0 Service trade has made my work life so much easier. It has cut down on the time it takes for scheduling, helps us assure that our repeat services are on track, and makes it easy to communicate deficiencies with our clients. Love, Love, service trade! Pros I love how easy it is to schedule reoccurring jobs. Cons The invoicing is clunky trying to integrate with our QuickBooks. Too many clicks, I find it easier to maintain invoicing through our QuickBooks system. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Worth Every Dollar!!!" February 12, 2024 5.0 Pros Servicetrade provides real time access to photos, videos and paperwork that allow me to provide real time updates on repairs to clients. In the information world we live in today, Servicetrade allows for real time updates on the status of repairs. Cons The dispatch board does not update without refreshing. 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