--- title: "ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ServiceTrade the right Field Service Management solution for you? Explore 344 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/" page_type: "reviews" language: "en" --- ServiceTrade 4.6 (344) [View alternatives](https://www.capterra.com/p/132690/ServiceTrade-Commercial/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of ServiceTrade Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Naman K Solution engineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “What I like best about ServiceTrade is how it streamlines field service operations by combining scheduling, dispatching, customer communication, and reporting in one platform.“ May 13, 2026 RR Ronin R IT ManagerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “The offline functionality for technicians' phones is spotty even on the officially supported apple devices, techs' notes will often disappear when they sync back online, and I was told to just take notes in a different app which i find kind of ridiculous.“ April 27, 2026 Naman K Solution engineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It’s especially helpful for keeping technicians and office teams aligned in real time, while the customer portal and automated updates improve transparency and service experience.“ May 13, 2026 Naman K Solution engineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It can also become costly as advanced features or additional support are added, so for some businesses the overall setup and scaling cost may feel higher than expected.“ May 13, 2026 hm hope m Operations ManagerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “It has cut down on the time it takes for scheduling, helps us assure that our repeat services are on track, and makes it easy to communicate deficiencies with our clients.“ December 5, 2024 AB Andrew B VP of Life SafetyFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “We get multiple deficiencies in ST because the form asks the same question multiple times“ March 27, 2025 JH Jerry H General Manager - OwnerFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “With ST we are able to fully run our business with the easy of customer locations, ticket prep, quoting and invoicing all in the same place.“ April 1, 2025 DB Dean B Service ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Labor and Material entry screen on work orders is a little jumpy.“ October 1, 2024 ## Showing most helpful reviews Showing 1-25 of 344 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Keith A. Inspection & Service Sales Facilities Services Used the software for: 2+ years ### "ServiceTrade is our Customer Service Department" February 14, 2023 5.0 Pros ServiceTrade allows us to integrate our sales and quoting with our implementation and delivery of our services seamlessly to our customers. Cons The onboarding could have been a little more clear with how we should set up our assets with our recurring services. We had to make multiple attempts at getting the assets set up correctly in the beginning. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Review Source Response from ServiceTrade February 15, 2023 Hi Keith, Thanks for leaving a review! It's so valuable to receive feedback, so we appreciate you taking the time. ServiceTrade's goal is to enable our customers to deliver better service to their customers, so love to hear that! Best, Mary Clayton CB Chris B. Service Manager Construction Used the software for: 2+ years ### "Servicetrade is the industry leader in software" January 3, 2025 5.0 Headache free, always performs as expected Pros Perfect fit for the service industry to include field staff, sales staff & office staff. Ease of use & capabilities make Servicetrade the easy choice. Cons No Cons, have used various platforms and for the last 5 years Servicetrade. Wouldn't change anything. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Reason for choosing ServiceTrade Overall package with Servicetrade supports a wide range of employees. Single platform was a better fit. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Not a user Friendly platform for technicians or office support Review Source Response from ServiceTrade January 6, 2025 Chris, Thank you for sharing how ServiceTrade is helping everyone in your business. We are so proud to be your partner. -- Shelley PD Paul D. President Construction Used the software for: 2+ years ### "Don't trust this software with your business's vital processes" September 7, 2022 1.0 We used ServiceTrade for over 6 years for all aspects of our fire alarm business. It was a great software at the beginning. That being said, they have made too many updates that were not properly tested, and the end result is a software that just doesn't work anymore. They are no longer a high quality product, but continue to charge as if they were. If you use ServiceTrade for all of your business's processes- installation, work order tracking, recurring service work, invoicing, profitability tracking, timecards, inventory management- you will be extremely disappointed in the result. Pros This software is user friendly. Your field staff will like the UI- either through the cell phone or a tablet. Very customer friendly. Automated emails with custom links is terrific. Overall their product looks great on the surface, and the presentation is top notch. Cons This software is EXPENSIVE. There are much more cost efficient alternatives that perform just as well. Major updates are frequently rolled out without notice, and have a huge impact on your processes. Each update results in more bugs, and have a cumulative negative result on the performance of the software. Updates also effect the app, so field staff are constantly having issues, and have to delete/reinstall the software. Data is extremely difficult to mine (and yes, it costs extra to access that data). Determining how your techs perform, gross profit for projects, sales numbers are almost impossible to gather, and is often inaccurate once you figure out how to run the report. This software does not handle different tax rates, and will result in you charging the wrong rates to your customers, costing you money. Every feature costs more money- and the features frequently do not work as intended. (Timecards, recurring invoicing are major disappointments) Reason for choosing ServiceTrade When we originally chose ServiceTrade, there weren't that many competitors offering what they did. Today, that is no longer the case. There are several other products to choose from, with different price points that make way more sense than ServiceTrade. Review Source Response from ServiceTrade December 1, 2022 Hi Paul, I'm sorry to hear about your experience. We appreciate feedback from our customers as it helps our product improve and influences the new products and features we release. If you ever run into any bugs, I encourage you to submit a support ticket, so it can be addressed immediately. Thanks for taking the time to provide feedback! - Mary Clayton Shearer JM John M. OwnerOperator Construction Used the software for: 2+ years ### "Satisfied Service Trade User" October 1, 2025 5.0 Wonderful. Easy to learn and use. Service trade staff are always there to help with any issues. Prompt replies and friendly attitudes. Pros Customer service is top notch. The efficiency of the software has increased profits. Dispatch board is helping with scheduling and keeping track of technicians and jobs Cons Software favours US based companies and we are in Canada. Could use more customization of work acknowledgments and assets. Review Source JH Jerry H. General Manager - Owner Facilities Services Used the software for: 2+ years ### "Service Trade review from Sterling Fire" April 1, 2025 5.0 We are a huge fan of ST. I continually push this product to other fire service providers that I know as well as other field service providers. It has been the greatest addition to our business. Pros With ST we are able to fully run our business with the easy of customer locations, ticket prep, quoting and invoicing all in the same place. Cons The field techs with non-ios mobile devices have some minor problems with the mobile app, but we manage work-arounds for them. Review Source Response from ServiceTrade April 2, 2025 Hi Jerry. Thank you, we're a big fan of yours, too! Our support team sang your praises when they saw your kind comments. Thank you for trusting ServiceTrade - Shelley DS Donovan S. Supervisor Mechanical or Industrial Engineering Used the software for: 2+ years ### "Servicetrade Assist" May 12, 2025 5.0 My overall experience with servicetrade has been great. \[sensitive content hidden\] has been a tremendous help. She always is checking in and giving me tidbits and ways to improve my business. Pros How much they check up on you and how they are available to help grow your business. Cons Technical Support. Trying to get a person on the phone to talk about issues was a nightmare. Review Source Response from ServiceTrade May 13, 2025 Hi Donovan. I'm so pleased to hear about how helpful your account manager has been. I know who you work with and she is a star. It's disappointing to hear that you haven't had the experience with support that you need. I'm raising that up with the leader of our customer support organization. We have a team of strong support reps whose job is to help you, so I'll investigate how we can make it easier for you to reach them. Thank you for trusting ServiceTrade! - Shelley DG Dusty G. HVAC Service Mechanical or Industrial Engineering Used the software for: 1-2 years ### "ServiceTrade is the way to Go" April 16, 2025 5.0 My take home experience is the app is great and worth every penny. I’m pleased that what I need to show our customer ServiceTrade makes it easy to do Pros The app makes my day to day service field manageable. I have a to do list for my inquiry the day before Cons I dislike the web and or the app availability to ServiceTrade. Would prefer the app only to be accessible Review Source Response from ServiceTrade April 16, 2025 Hi Dusty, Thank you for sharing all the ways that ServiceTrade makes your day-to-day more manageable. We're proud to be your partner! -- Shelley AK Adam K. Regional manager Consumer Services Used the software for: 2+ years ### "Regional manager" May 20, 2025 5.0 Started when my company first used ServiceTrade and I have loved the evolution where it integrates with several different platforms. Pros It’s simple to flow through the different tabs. Easy from start to finish. Like the vast abilities it provides for different aspects. Cons Understanding the new dashboard has been difficult without a training. Do not like that you have to write a service and job description think they are the same. Should be able to transfer the reoccurring service type into the description. Review Source Response from ServiceTrade May 22, 2025 Hi Adam. Thanks so much for sharing your experience with our our applications continue to evolve. Your account services team is going to follow up about getting you and your peers some training with the dashboard, we'd love to help make that easier. Thank you for trusting ServiceTrade! -- Shelley SD Steve D. Service Manager Public Safety Used the software for: 6-12 months ### "Good change." August 21, 2025 5.0 Has become much easier to use. They seemed to have problems before using the app before some of the updates. Pros Tech friendly. My techs have saying that using this app has made their jobs much faster with the information given to them. Cons Would like to add a page to the app. Would like to add things my tech needs to complete before they close out the job. Review Source AL Amy L. Office Manager Utilities Used the software for: 6-12 months ### "Great program. Easy to use." May 27, 2025 5.0 Overall, a positive experience. This orgram has been a huge help in invoicing and keeping track of my technicians. Pros Service trade is very easy to navigate. Its interface makes getting around easy and self-sufficient. Cons I do not like the new home page. I feel the older home page was a little easier. I have learned the new homepage, and all in all, it isn't that bad. Review Source Response from ServiceTrade June 2, 2025 Hi Amy. Thank you for sharing how ServiceTrade is helping keep critical functions on track! The major redesign of our application has been a big change for users, was designed to make your work faster and easier. We're always listening if there are other ways we can improve that for you. Thank you for trusting ServiceTrade! Shelley BB Brad B. President Facilities Services Used the software for: 2+ years ### "Leveraging Field Software for Success" May 22, 2024 5.0 Outstanding! Great software and greater people! Pros Servicetrade makes all team members communicate better with our customers to best serve them. Cons Paying in full in 1 payment. It would be better to be able to pay monthly. Reason for choosing ServiceTrade Discussions were honest and helpful. They understood our business and how to make us better for our customers with their software. Switched from [Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/)[MSI Workforce Management Software](https://www.capterra.com/p/126627/Workforce-Management-Software/) Other services created more work in having to adapt to them and did not function properly. Review Source TR Tony R. Owner Construction Used the software for: 1-2 years ### "Service trade review" March 1, 2023 4.0 Our folks really like it. Its a good service/work order platform Pros The ease of use and the amount of data it can handle Cons The cost for additional things it does is expensive. Time card, forms, etc. Reason for choosing ServiceTrade Again, ease of use Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) Service trade is easier to manuever through and handles more things better Review Source AR Allen R. Director Of Operations Restaurants Used the software for: 2+ years ### "Service Trade" February 28, 2023 4.0 Overall Experience as been Good to Great. Pros Service Trade is a valuable tool to help manage our business from intake to invoicing. Cons I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobil app. We also need affordable solutions to integrate with other 3rd party Facility Management Software's. (Service Channel, Corrigo, Simple FM, Ecotrak). Reason for choosing ServiceTrade Same as above. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) We made the switch to better manage our technicians work flow, deficiency capture, quoting, time management, & inventory. Review Source EC Eric C. RME Construction Used the software for: 2+ years ### "Beat the billion dollar bullies" October 24, 2019 5.0 I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki. Pros The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless. Cons Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service. Alternatives considered [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) Reason for choosing ServiceTrade I had a really hard time implementing Field Service Management. Also, when I spoke to their customer support team, I soon realized that, even as a novice, I knew more about how software is supposed to work than the support team did. It was really frustrating. Switched from [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) The customer service, the ease of use, the ease of implementation Review Source CL Casey L. Branch Manager Facilities Services Used the software for: 2+ years ### "Service Trade Review" February 6, 2025 5.0 Love it and miss using it for day to day functions Pros Love how fast and easy it is to get to all the information you need on one screen. The map is also a fantastic tool. Cons Wish it has an accounting program attached to it. Or that it can link up with PZ. Also when adding items it would be better if you can put it on a contract and select the mark up all in one screen Review Source HC HEATHER C. Office manager Facilities Services Used the software for: 2+ years ### "We adore Service Trade!" December 2, 2024 5.0 I have been a Service Trade user since 2016 and it has been a great experience. They keep adding features and the features that are there are great for businesses with reoccurring services such as ours in the service industry. Pros Service Trade has everything we need for our fire suppression business. We especially love how we can set up reoccurring services and reoccurring jobs. Cons I can't think of anything. We absolutely love Service Trade! Review Source Response from ServiceTrade December 9, 2024 Hi Heather. It's great to hear how reoccurring services are keeping your business on track -- it's hard to imagine how you keep track of so many inspections without software that can keep track of locations and inspection frequencies for you. Thank you for sharing your great experience -- and thank you for trusting ServiceTrade as your partner. >Shelley DE Doug E. VP Construction Used the software for: 2+ years ### "Archer Construction Review" October 22, 2024 5.0 It's been great! It keeps our service division organized, which helps provide good exceptional customer service. Pros It's very user friendly and keeps us organized. Cons It's not compatible to with ProContractor, our accounting system. Review Source Response from ServiceTrade October 29, 2024 Hi Doug, Thank you for sharing your review. We love being able to help you focus on providing exceptional customer service! JT Janea T. Data Analyst Facilities Services Used the software for: 6-12 months ### "Great Product with Areas to Improve" May 14, 2024 4.0 Pros I really think that this product makes the scheduling and dispatching side of our work very easy and quick. It cuts out a lot of time wasted on communication by giving us the ability to access/schedule from anywhere and connect with our techs and customers in an instant. Referring back to past completed jobs and keeping tabs on job history of when/who/what as well as deficiencies has never been easier. Cons While this application makes dispatching and scheduling so much easier, it is lacking in almost every other area that makes a business run and does not make the integration process easy, so we find ourselves using multiple different apps when we'd prefer to just use ServiceTrade as our primary for everything including accounting and billing. My biggest gripe is that there should be an option to set up notifications for things like New Deficiencies Added and upcoming contracts about to expire. A simple but accessible Admin Mobile App would also be a huge bonus so that we can schedule, add comments to locations, or view deficiencies on the go. Review Source Response from ServiceTrade June 3, 2024 Hi Janea. Thanks so much for sharing what you love and what you'd like to see improve with ServiceTrade. You shared some really good ideas in the things you wish were better -- and we can help with them! I'm asking our customer support team to get in touch. If you ever have ideas, such as an admin mobile app, that you want to share, check out ServiceTrade Ideas -- it's a forum where you can send feature requests directly to our product team. Info about Ideas is here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas Thank you for using and trusting ServiceTrade! -- Shelley CA Chelsea A. administrative assistant Public Safety Used the software for: 1-2 years ### "South Bay Fire INC " May 8, 2024 5.0 Love service trade! This makes my job so much easier! And also the technicians job a lot easier as well!! Pros What I love most about service trade is how easy it is to schedule jobs on service trade. Also, when you put an account in the first time, it saves the account so the following year you do not have to re enter the account information. Also, what I like is that you can look up an account just by the address. Super helpful, and that the map showing what jobs are already on the schedule and each person has their own color pin. Cons The only thing is that sometimes when you go to edit a job, when you click and move the mouse over the typed information, the window will close. Not all the time but once in a while. Review Source Response from ServiceTrade May 30, 2024 Hi Chelsea, Thank you for your review! We are thrilled that ServiceTrade is making your job easier.....and especially the technicians! Please don't hesitate to reach out to Customer Support at support@servicetrade.com with any issues! We are always happy to help. Thank you again, Leah GP Gregg P. Service Operations Manager Construction Used the software for: 1-2 years ### "Service Operations Software" March 13, 2023 4.0 Would like to have better customer financial reporting. OTher then that Service trade has been a mager upgrade to running our service department. Pros Service Trade was very easy to install and roll out, its features contain all we need to manage our field, purchase parts and quote and invoice. I like the quoting features the most, it allows for quick turna round from tech to the customer for fast approval of the work. Cons Financial reporting and profitability by customer. The systems should have more accurate reporting on the financial status of the customer with out having to look in several places. Or assing a contract to every customer. Reason for choosing ServiceTrade We felt it had the most benefits for the price. The customer support team and we were highly impressed that the President flew out to meet with us during the decision-making process. That showed a huge commitment to customer support. Review Source VR Verified Reviewer Lead Coordinator Facilities Services Used the software for: 1-2 years ### "Very Easy to use and very user friendly" July 3, 2024 5.0 Again, I love the usefulness of ST. I would definitely recommend it to any company. Pros the invoicing of each job is super easy to use. I love the fact that you can see when the customer views the invoice. Cons The syncing with Sage 100 sometimes has its issues. Not syncing with the appropriate codes, is a hassle. There are a lot of work arounds we have to use for it come out correctly coded. Review Source Response from ServiceTrade July 9, 2024 Thank you for using ServiceTrade and sharing your experience with others. -- Leah SB Sonya B. Accounts Receivable Specialist Used the software for: 2+ years ### "I don't know what I would do without Service Trade!! It makes my job so much easier." August 15, 2017 5.0 Pros There are so many things I love about Service Trade!! One of my favorite things is being able to see all of the jobs at one location all on the same screen! That way I can look at all of the jobs & pick which one I want to look at. If it's not the one I need I can go back to the location screen & look at the other jobs. Sometimes I have to look at other jobs to get correct paperwork or pictures. So this feature makes my job a lot easier. I like how we can put helpful or important notes in the description box & it's the first thing you see when you bring the job up. It's such a time saver to be able to look at when the tech's clock in & out of jobs so you can see how long they drove & where on site by looking at the Clock Events quickly. The map on the main screen of the job helps us determine locations & directions. The techs being able upload their required paperwork & pictures at the job site is a life saver! We used to do everything the hard way. Our techs would have to bring the physical paperwork back to the office for us to scan into the computer. And the picture issue was a nightmare trying to get them non-digitally. My job location may be changing & my scared that they are not going to have Service Trade & I will have to go back to the dinosaur ages again to take care of the paperwork & pictures. My job without Service Trade would be miserable! Cons I can not hardly think of anything that I don't like about Service Trade! Every once in a while I can see a paper that a tech uploaded, but when you try to open it to the full screen it will just be white & there is no paper, so then I can't save it. And sometimes it will not let you adjust a paper or picture with the dragging the corners feature. But those things only happen like 1 time a month, if that. Review Source JT Jamie T. Pipe fitter Construction Used the software for: 1-2 years ### "Pipe fitting " July 24, 2024 5.0 I really like it!I think more people should be aware of it so that it covers your butt for the owner and contractor. Pros I can take pictures and write what I done that day are week and go back to it If someone says I didn’t do it. Cons They want us to comment after photos after you have took pictures. Review Source Response from ServiceTrade July 31, 2024 Hi Jamie. Thanks so much for sharing your CYA experience with ServiceTrade! Taking care of employees and customers are at the heart of what we do and it's always so gratifying to hear from someone who experiences that every day. Thank you for using ServiceTrade! -- Shelley DG Dave G. National Service Manager Construction Used the software for: 2+ years ### "Drop the Paper" May 28, 2024 5.0 We love ST and cannot imagine going back to the old paper hand written work orders, phone call dispatching and having to look in multiple places for information in order to send an invoice. Pros The ability to provide our techs with all the info needed in one place. We can track their time via clock events, record comments, deficiencies and photos videos to prove the work was done and to a high standard. Cons Onboarding out technicians was difficult and we learned (after some trial and error) that proper training upfront is imperative. We have also has some issues with Time Card and glitches with the software over time. Review Source CH Cj H. Service manager Machinery Used the software for: 2+ years ### "Service manager " May 16, 2024 5.0 Pros Easy to use and learn. I can get a overview of all of the jobs for the day. Cons Sometimes the tech photos will not load properly Review Source Response from ServiceTrade May 30, 2024 Hi CJ, Thank you for your review! Please don't hesitate to reach out to Customer Support at support@servicetrade.com if you are having issues with photos loading. Thank you again, Leah ServiceTrade Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.