# Page 10 | ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is ServiceTrade the right Inspection solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews --- ServiceTrade 4.6 (339) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of ServiceTrade ## Showing most helpful reviews Showing 226-250 of 339 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TT Tracey T. Office Clerk - Scheduling Retail Used the software for: 6-12 months ### "Love it using Service Trade" October 21, 2016 3.0 Good Day. So far I have been using service trade for about a year, and learning new things each day. See a lot of potential. Easy to use! Pros Easy to use Cons Seems slow, but that could be us. Review Source CJ Chuck J. Senior Service Guru Public Safety Used the software for: 2+ years ### "Fire Protection Service Guru @ Hiller New Orleans " August 23, 2016 4.0 Pros Top to bottom, the combination of Data Base, storage for customer's documentation, scheduling perfection, customized billing... Cons A little too hands on when dealing with changing service description for reoccurring jobs Review Source PH Phil H. Service Manager/Sales Construction Used the software for: 6-12 months ### "Service Trade Fire Protection Customer" October 24, 2016 5.0 We have been with Service Trade for about 8 months and are very happy with our investment at this point and we have just scratched the surface of what this system has to offer us. Review Source JS Jeremy S. Used the software for: ### "Great Overall - Timezone should be associated with the customer location" November 7, 2016 5.0 Great overall logistics tool. Customer support has been very responsive. Have had issues with creating jobs for subcontractors and the system duplicating a location. It is a recurring issue that has no resolution. (Thought it was resolved earlier this year and it happened again last week) Second issue is the time zone function of ServiceTrade. We service accounts across EST and CST timezones, sometimes in the same evening, and the timezone doesn't follow the customer location. Rather, it is specific to the office. This creates problems with scheduling and reports to our customers. Although a majority of your customer probably doesn't have issues with this, it has caused missed jobs and lost revenue for our location. I have brought this to the attention of the support staff in the past and the response was that there is nothing that can be done. Review Source JH John H. Estimator Construction Used the software for: Less than 6 months ### "I love this company" February 1, 2017 4.0 I appreciate the ability to pull up any customer in our base of clients to track work history, jobs previously quoted, work that has been approved but not yet complete. The ability to track hours and completion and billing. Sometimes with getting so busy, things can fall through the cracks, this helps refresh my memory when I can pull up any job to get back on track. I love the access and time saving I get with each customer and also being able to answer customer questions at my fingertips. Pros The accessibility to all of our customers Cons the occassional freeze up. Keeping up with the updates. Review Source RO Rafael O. Inspector Environmental Services Used the software for: 6-12 months ### "Current 4/2017 Updates." April 21, 2017 4.0 Since the new updates I have not had any glitches! Things are smother and less hectic! I like the fact that I am no longer kicked out of the app like I was before! Review Source JP Judy P. Manager Facilities Services Used the software for: Less than 6 months ### "Service Trade" January 20, 2022 5.0 Good Pros Mapping jobs in an area to reduce trips Cons Jobs page needs to erase previous selection when you close it Review Source MM Martha M. Receptionist Consumer Services Used the software for: 1-2 years ### "Great website for businiess" September 22, 2015 4.5 Pros The scheduling process is very easy. The service trade helps to organize business a lot. Multiple accounts and the ability to use the service trade on the phones and other devices is a great advantage. Cons It takes some time to understand all the features on the service, though once you learn them, it makes the scheduling intuitive and fast Review Source MM Moises M. Moises Facilities Services Used the software for: 6-12 months ### " Great software to work Easy to present to customers and easy to the lock download the job for tech " October 24, 2016 5.0 This program is easy to work fast to organize the job easy to describe the job and easy to navigate it to the techs Review Source VP Vance P. Special Projects Used the software for: ### "After looking into several software programs for scheduling, we are very happy we chose ServiceTrade" May 12, 2016 5.0 After switching from a program that we designed 20 plus years ago to a cloud based system, this has been a great help for our company. Counting office staff and service techs we have about 40 users and our field people are using the phone and tablets and this is making us closer to going all paperless There are so many benefits for us using ServiceTrade, the only thing I would like to have done, was being able to start using ServiceTrade sooner. It was important to us to make sure we had good support and I feel their support staff is excellent. Review Source CW Chris W. CEO Food & Beverages Used the software for: Less than 6 months ### "Fantastic field management software!" February 13, 2017 5.0 The entire process has been easy and I have had support from ServiceTrade at any point along the way. Support staff have been very quick and helpful whenever I have a tech related question. Even had someone from the marketing dept. take it upon themselves to checkout my company website & offer feedback.... which really helps! Great product, fantastic staff!!! Pros Easy to use and has tons of features to make my life easier Cons I cannot seem to tag multiple assets for 1 job appointment. Review Source EC EVAN C. Director of Marketing Public Safety Used the software for: Less than 6 months ### "ST (Service Trade) - Making Service Companies Great Again" August 18, 2016 4.0 Pros The service trade is tough, because there is so much variability. It would be hard to capture everything in a software program but ST has done an awesome job making most situations possible. The ability and the constant developing/changing of the product due to customer concerns or requests is awesome, and it makes the product far from stagnate. Vendor?-great and easy to work with. Cons If you want to manipulate or change something, it takes time. All of a sudden everyone is an expert of software development and wants to change this to how they would do it. The sales aspect side of things is not the strongest component, and I don't think ST strategies are to make it the focal point, but coming from a sales position, its adequate, but not superb. Review Source MC Michael C. Owner Used the software for: ### "Fantastic Program" September 8, 2015 5.0 Service Trade is one of the few programs that has literally changed the way we do business. They have successfully consolidated many of our processes and made our back end office functions quicker, more accurate, and efficient. Service Trade has also significantly increased the customer experience. We are able to quickly get information to decision makers and AHJ's. I highly recommend Service Trade. Review Source Response from ServiceTrade September 10, 2015 Hi, Mike. Thanks for taking the time to share the awesome review. 360 Services is a great model for other contracting companies to follow for turning the service delivery into an amazing customer experience. If anyone wants to see more about how 360 Services uses ServiceTrade, watch the video at servicetrade.com. Shelley DM Dan M. Assistant Service Manager Used the software for: Less than 6 months ### "Great over all product and service" January 18, 2017 5.0 I have been using Service Trade over a year and a half. We have 100+ techs. We find the software useful to track work and quotes for our customers. A valuable tool to increase revenue and watch tech profitability. Pros Easy of scheduling calls. Searchability Multiple ways to access the information needed Customer service and support is great Cons Nothing I have found that would really be a con for the product Review Source MT Michael T. Staff Accountant and Office manager Security and Investigations Used the software for: Less than 6 months ### "The ultimate software for your service business" January 31, 2017 5.0 While we have only been using this software for a short time, it is already helping us serve our customers better. Scheduling, invoices, tracking are some of the features. Service Trade customer service and support is great as well. If you are a service company, and want to better serve your customers and in turn grow your business, Service Trade is the software to use. Pros Ease of use Integrates with Quickbooks Cons have not found any Review Source DH Doug H. Site Super Used the software for: Less than 6 months ### "Project organizer " November 19, 2016 4.0 I've used Service Trade now for about three months. It is very user friendly. I like the ability to have documents, notes, photos etc for each project all in one place. Pros Having all info per project in one place. Cons It would be nice to be able to store PDF documents per project and project related emails for reference on the job site. It seems a little slow when loading paperwork Review Source SGB Saah Grace B. Used the software for: ### "Great program" October 21, 2016 5.0 This program has helped my company grow 10 fold. I have several older generation techs that I was worried would have issue working the program, but it is very user friendly and we have had no issues. It keeps everyone on track and up to date and there is no need to wait for an answer. We are constantly finding new things the program can help us with to make daily improvements to our company. They are constantly updating and making new features and asking for input to make it better. Billy and his team are top notch and have definitely become like family to Louisiana Fire Extinguisher. We are excited for the future and excited to see what they come up with next! Review Source NV Nick V. CEO Consumer Services Used the software for: 1-2 years ### "Amazing customer service " July 29, 2016 4.5 Pros The support behind the product, scheduling clients and employees most useful. Cons Initial training but wasn't too bad. I wish it generated a payroll report based off number of jobs work seperately by technician. Review Source RE Rita E. CEO Facilities Services Used the software for: 6-12 months ### "Great people who took time to listen and understand our needs. Definitely recommend this company." August 14, 2017 5.0 Tracking of job times for greater profit. Pros The software was user-friendly and allowed us to easily enter our customer information and schedule all the work. It allowed us to track the job times and improve our productivity and our profit margin. Cons The plan that we subscribed to did not have real time geo-tracking of the technicians, which we really needed. Review Source BR Brianna R. Admin Used the software for: Less than 6 months ### "Quality Service" January 20, 2017 5.0 I use Service Trade every day! I don't know what I would do without it. It is very easy to use and allows our customers to view jobs completed through service links. We can easily attach paperwork and schedule within seconds. Pros My favorite thing about this product is how easy and capable it is to build jobs, schedule appointments, and attached paperwork. Review Source JA Jeffrey A. Branch Manager Public Safety Used the software for: Less than 6 months ### "The best workload managment for your money!!" November 3, 2016 4.0 The product is awesome. The service trade team is committed to being innovators and leaders in the industry. ST is easy to use and easy to teach others how to use it. Pros EVERYTHING ABOUT SERVICE TRADE IS A PRO IF THEY DON'T HAVE IT OR IT IS BROKE THEY WORK HARD TO FIX IT!! Cons It seems that as ST gets larger there systems take longer to load. Review Source RR Robert R. Owner Facilities Services Used the software for: 6-12 months ### "Great app!" September 8, 2016 4.0 Pros It lets me go to one place to keep track multiple items I have to keep track of during the day. I can use this app for scheduling, CRM, project management, and hours worked tracking. I used to separate apps for that. Cons There are so many features but that can make it less intuitive. Needs more integration with other apps. Review Source rD ryan D. Owner Construction Used the software for: 6-12 months ### "Great Product" July 29, 2016 5.0 Pros User Friendly and easy to get up and running. We dropped another product after over a year of headaches and confusion trying to get up and running properly. Service Trade was running better in 2 weeks than our previous product was after a year. Very user friendly and great support Cons Good product. easy to use Review Source MP Mary P. Admin Used the software for: 6-12 months ### "Great compnay to work with. " September 14, 2015 4.5 Pros The customer Service with this company is wonderful. Any issues that have come up have been addressed and handled extremely fast. I like knowing that they are a phone call or email away tp help me with whatever I may need. Cons There really is not anything negative I have to say about this software so far. Review Source LR Leandra R. Client Specialist Consumer Services Used the software for: 6-12 months ### "Great software and easy to use! " August 19, 2016 5.0 Pros ServiceTrade is extremely user friendly. There are plenty ways to input the information that you need in there. If by chance there is something that you can't find and need help with, they are quick to offer help and/or a different solution. Cons At this time, I have not found an issue that I don't like. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.