--- title: "Page 2 | ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is ServiceTrade the right Work Order solution for you? Explore 345 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ServiceTrade 4.6 (345) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of ServiceTrade ## Showing most helpful reviews Showing 26-50 of 345 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Commercial Service Manager Used the software for: 3-5 years ### "Service Trade " June 3, 2024 5.0 the best so far , i love everything about this dispatching software Pros Honestly i like everything but what i really love is how accessible customer service is Cons there is nothing that i do not like about Service Trade Review Source R Reviewer Service Technician Used the software for: 3-5 years ### "Associated Fire Field Tech Review " March 7, 2023 4.0 Tracking past present and future jobs is critical to our company. This helps us stay better organized. Pros Being able to Tracy past present and future jobs and the notes and paperwork that are attached to those jobs. I am constantly using previous reports and notes from each customer to inspect and troubleshoot. Cons The cost of retrofitting our inspection forms into service trade forms. With how expensive this app is that is something that should be included not an up charge. There are a lot of feature we could use that Service trade offers but they are too expensive of upgrades. The app also freezes and glitches a lot on tablet mode. I cannot have the customers sign the work acknowledgment because it is not compatible with windows computers and then is too small of a box on my iPhone. Review Source R Reviewer Program Manager Used the software for: 1-3 years ### "Requested ST Feedback" January 7, 2022 5.0 ST has helped our start up company manage our quick growth. We would not be providing a great overall customer experience with it. Pros This software was created and is organized by people in the service industry. This is huge for me. They think like we do. Cons When we were sold this product, one of the really great selling features was the Chat Help. You have since downgraded this to an email tech support. (but cost stayed the same). As a result, there is an increased lag in response and no 2-way conversation. Just like the rest of your competition. Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "Indispensable tool to run our fire protection business" May 15, 2024 5.0 Pros Everything all in one place and designed for our industry. Cons Wish the desktop application had a counterpart mobile edition that was easier to navigate when away from the computer. Review Source Marek T. CEO Used the software for: I used a free trial ### "ServiceTrade Review" June 2, 2023 4.0 My overall experience with ServiceTrade has been positive. The software provided a comprehensive solution for managing service operations, from scheduling and dispatching to invoicing and reporting. Its robust feature set and real-time mobile access enhanced the efficiency and effectiveness of service workflows. However, the complexity of the user interface was a minor drawback that could benefit from improvements to enhance user-friendliness. Nonetheless, ServiceTrade proved to be a valuable tool for streamlining service management processes. Pros One of the things I liked most about ServiceTrade was its comprehensive service management features. The software provided a robust set of tools for managing service orders, scheduling appointments, and tracking service activities. The ability to create detailed job records, capture customer signatures, and generate professional invoices streamlined the entire service workflow. Additionally, the integration with mobile devices allowed technicians to access and update information in real-time, improving communication and efficiency. Cons One thing I liked least was the complexity of the user interface. The software offered extensive functionalities, but the interface could sometimes feel overwhelming, especially for new users. Navigating through various features and settings required some learning curve, and it would have been helpful to have a more intuitive and simplified user interface to improve the overall user experience. Review Source DG David G. National Service Manager Used the software for: 3-5 years ### "Drop the Paper" June 5, 2024 5.0 We love ST and cannot imagine going back to the old paper hand written work orders, phone call dispatching and having to look in multiple places for information in order to send an invoice. Pros The ability to provide our techs with all the info needed in one place. We can track their time via clock events, record comments, deficiencies and photos videos to prove the work was done and to a high standard. Cons Onboarding out technicians was difficult and we learned (after some trial and error) that proper training upfront is imperative. We have also has some issues with Time Card and glitches with the software over time. Review Source R Reviewer Service manager Used the software for: 3-5 years ### "Service manager " May 21, 2024 5.0 Pros Easy to use and learn. I can get a overview of all of the jobs for the day. Cons Sometimes the tech photos will not load properly Review Source R Reviewer Safety Manager Used the software for: 3-5 years ### "From Frustration to Adoration" July 8, 2025 5.0 The first 4 years, I absolutely hated it. The last 3 years, I would recommend it to everyone. A complete 180. ServiceTrade has continually improved to be an industry leader and have some truly incredible employees that actually care about getting it right. Pros ServiceTrade is continually improving and has become an extremely user-friendly platform. They have listened to their customers and made a great product. Cons Absolutely hated server and system updates during working hours. There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided to roll out an update. I believe this has been corrected now. Review Source R Reviewer Account Manager - Low Voltage Estimator Used the software for: 3-5 years ### "ST for the Win!" April 30, 2025 5.0 It has changed the game for us and has enabled us to go completely paper free. Accessing past history is so much easier now rather than digging through files and old emails. Pros I am an account manager and job estimator. I live in Service Trade. Easy to access our entire customer base, service history, and quote history whether at my PC, or from my phone. Cons I wish the web dashboard on my phone was made more for a phone or tablet, rather than being the same as the dashboard from my PC. An app for the backend dashboard/database would be amazing. Review Source R Reviewer VP of Life Safety Used the software for: 3-5 years ### "Service Trade is Fantastic" March 28, 2025 5.0 Service Trade is wonderful. It has increased our efficiency and transparency tremendously. Pros The organization of orders, quotes and scheduling. Cons Inspection Manager seems to be getting worse the more we use it. Between logging deficiencies twice. The Kitchen suppression form has no comment box. If something fails you have to enter a deficiency. We get multiple deficiencies in ST because the form asks the same question multiple times Review Source amy L. Office Manager Used the software for: Less than 1 year ### "Great program. Easy to use." May 28, 2025 5.0 Overall, a positive experience. This orgram has been a huge help in invoicing and keeping track of my technicians. Pros Service trade is very easy to navigate. Its interface makes getting around easy and self-sufficient. Cons I do not like the new home page. I feel the older home page was a little easier. I have learned the new homepage, and all in all, it isn't that bad. Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Great software" March 3, 2025 4.0 Great platform and the mobile app is easy to use Pros Asset tracking and quick books integration Cons No basic inventory or po system. You can not text customer from service trade or send service links Review Source R Reviewer Senior Compliance Specialist Used the software for: 3-5 years ### "Great scheduling Tool!" January 27, 2025 4.0 It's a great experience. I love trying new apps and this is a great tool for our business. Pros The ease of using the system. Being able to see the technician in real time, their location and on site and off site times. Quoting is also made simple thru Service Trade as well. Cons That it can lag at times, and that you cannot access the email from the pop up. Review Source R Reviewer Branch Manager Used the software for: 3-5 years ### "Service Trade Review" February 10, 2025 5.0 Love it and miss using it for day to day functions Pros Love how fast and easy it is to get to all the information you need on one screen. The map is also a fantastic tool. Cons Wish it has an accounting program attached to it. Or that it can link up with PZ. Also when adding items it would be better if you can put it on a contract and select the mark up all in one screen Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Love ServiceTrade " January 14, 2025 5.0 WE have been with ST since the start and we have grown with them. They continue to innovate. Pros Ease of use and customer support. They are willing to help with any and all issues. Cons The lack of a "back" button. That would be my only complaint. Review Source R Reviewer Office manager Used the software for: 3-5 years ### "We adore Service Trade!" December 9, 2024 5.0 I have been a Service Trade user since 2016 and it has been a great experience. They keep adding features and the features that are there are great for businesses with reoccurring services such as ours in the service industry. Pros Service Trade has everything we need for our fire suppression business. We especially love how we can set up reoccurring services and reoccurring jobs. Cons I can't think of anything. We absolutely love Service Trade! Review Source R Reviewer Supply Chain Manager Used the software for: 3-5 years ### "Supply Chain Manager " January 10, 2025 4.0 Overall service trade has improved our service operations and have streamlined efficiency Pros Ability to track and manage jobs, labor, and invoicing. Cons Reporting is a little difficult at times, but i think the new updates have made that easier Review Source R Reviewer Field technician Used the software for: 1-3 years ### "Great User Friendly App!" December 11, 2024 5.0 A very user friendly app, my company left Service Trade for about 2 years but thankfully have returned because of the improvements that have been made in the back office area Pros Ease of use This app is well designed, it allows you to enter all necessary information, especially during the signing acknowledgment for customers Cons After adding items to a work order, change the word “Add” to the word “Save” Review Source R Reviewer Data Analyst Used the software for: Less than 1 year ### "Great Product with Areas to Improve" May 22, 2024 4.0 Pros I really think that this product makes the scheduling and dispatching side of our work very easy and quick. It cuts out a lot of time wasted on communication by giving us the ability to access/schedule from anywhere and connect with our techs and customers in an instant. Referring back to past completed jobs and keeping tabs on job history of when/who/what as well as deficiencies has never been easier. Cons While this application makes dispatching and scheduling so much easier, it is lacking in almost every other area that makes a business run and does not make the integration process easy, so we find ourselves using multiple different apps when we'd prefer to just use ServiceTrade as our primary for everything including accounting and billing. My biggest gripe is that there should be an option to set up notifications for things like New Deficiencies Added and upcoming contracts about to expire. A simple but accessible Admin Mobile App would also be a huge bonus so that we can schedule, add comments to locations, or view deficiencies on the go. Review Source R Reviewer Service Manager Used the software for: 3-5 years ### "ServiceTrade" October 8, 2024 5.0 Outstanding. Customer support and technical support are timely and concise. Both our office and field staff learned the program very quickly. Pros Great product support, very adaptable product that is easy to use. Cons Labor and Material entry screen on work orders is a little jumpy. You can easily move line items wherever needed, but you have to save and refresh to get them to stay put. Review Source R Reviewer Dispatcher Used the software for: Less than 1 year ### "Nearly perfect business tool that will continuously be refined over time" August 26, 2024 4.0 My experience with Service Trade has been mostly positive and the only real snags have been the lack of even broader or more precise modifications or adjustments to how information is either presented or collected when it comes to assets. The more specificity, the better. Pros The best part of Service Trade is the cohesive integration of between roles. Scheduling, dispatching, creation of job/services, collection of client information for a robust and useful database, creating invoices and billing, the ability to create tags for each asset, client, location, etc. How each step in the process from brand new client to billing said client flows seamlessly with different approaches to how much or little information is needed or shared makes this a nearly flawless experience. Cons The lack of ability to rearrange the information fields for asset names. Not being able to do that with the help of a Technical Account Manager (TAM) was frustrating as the TAM had a lot on their plate and was tasked with more important tasks to the company than satisfying my OCD with naming schemes. Not the TAM's fault. Review Source R Reviewer administrative assistant Used the software for: 1-3 years ### "South Bay Fire INC " May 15, 2024 5.0 Love service trade! This makes my job so much easier! And also the technicians job a lot easier as well!! Pros What I love most about service trade is how easy it is to schedule jobs on service trade. Also, when you put an account in the first time, it saves the account so the following year you do not have to re enter the account information. Also, what I like is that you can look up an account just by the address. Super helpful, and that the map showing what jobs are already on the schedule and each person has their own color pin. Cons The only thing is that sometimes when you go to edit a job, when you click and move the mouse over the typed information, the window will close. Not all the time but once in a while. Review Source R Reviewer RSI Reports Developer Used the software for: 3-5 years ### "Love the product for the service industry" March 1, 2024 5.0 Pros Quick resolution to issues and workflow hiccups Cons Continued education seems to be a big issue for us, it's mostly because of our internal complex workflow but a general educational workshop would be great. I've gone through the certification process a few months ago and those seemed a bit dated as well. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "No need to look at any other software!" August 8, 2024 5.0 I really enjoy working with and in ServiceTrade. It checks all of my bases and makes my life easier. Pros We've been using ServiceTrade for a few years now and really love using it. Before we were just using QuickBooks and this has simplified everything. I like how jobs are created, how a technician can create deficiencies (with pictures), the quoting process, monitoring quotes from customer viewing to approvals, the constant checking in from our reps, customer service is quick to respond and assist, how ServiceTrade really takes your input and creates fixes for you, the different scheduling and dispatch tools/windows, I like how I can see the clocking in and out from en-route to on the job to completion status. It really checks all of our boxes and have no need to look at any other software. Cons I don't really have anything currently that I do not like. I am still using the old dispatch screen because I feel it is a little more basic and I am used to it. I may use the new screen more if it could sort the jobs in alphabetical order. Right now it is hard to find a particular location because you can't sort alphabetically unless something has changed. Review Source R Reviewer DOO Used the software for: 3-5 years ### "Service Trade Review" March 27, 2024 5.0 This is a great product that works to adapt with you. Pros Ease of use, offers numerous types of services, ability to sync with Netsuite Cons More complicated larger jobs are difficult and tedious. ServiceTrade could be more intuitive when it comes to progress billing. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.