# Page 2 | ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ServiceTrade the right HVAC solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews

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ServiceTrade

4.6 (339)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of ServiceTrade

## Showing most helpful reviews

Showing 26-50 of 339 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KG

Kenneth G.  
Safety Manager  
Consumer Services  
Used the software for: 2+ years

### "From Frustration to Adoration"

July 7, 2025

5.0

The first 4 years, I absolutely hated it. The last 3 years, I would recommend it to everyone. A complete 180. ServiceTrade has continually improved to be an industry leader and have some truly incredible employees that actually care about getting it right.

Pros

ServiceTrade is continually improving and has become an extremely user-friendly platform. They have listened to their customers and made a great product.

Cons

Absolutely hated server and system updates during working hours. There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided to roll out an update. I believe this has been corrected now.

Switched from

[Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)

I am unsure because the switch was made prior to my arrival.

Review Source

Response from ServiceTrade

July 8, 2025

Wow! What a transformation story! Kenneth, thank you for giving us a chance to earn your trust and your recommendation. The incredible ServiceTrade employees you mention really do care about giving you and all of our customers that great experience that makes your job easier. Shelley

AB

Andrew B.  
VP of Life Safety  
Facilities Services  
Used the software for: 2+ years

### "Service Trade is Fantastic"

March 27, 2025

5.0

Service Trade is wonderful. It has increased our efficiency and transparency tremendously.

Pros

The organization of orders, quotes and scheduling.

Cons

Inspection Manager seems to be getting worse the more we use it. Between logging deficiencies twice. The Kitchen suppression form has no comment box. If something fails you have to enter a deficiency. We get multiple deficiencies in ST because the form asks the same question multiple times

Alternatives considered

[Inspect Point](https://www.capterra.com/p/148287/Inspect-Point/)

Reason for choosing ServiceTrade

Much more capacity, larger system, more process management.

Review Source

Response from ServiceTrade

March 28, 2025

Hi Andrew, Thanks for sharing how ServiceTrade has increased your efficiency. I'm concerned about the problems you mentioned, so I'm asking someone to follow up to learn more. Thank you for trusting ServiceTrade as your partner! -- Shelley

KL

Kenny L.  
Account Manager - Low Voltage Estimator  
Public Safety  
Used the software for: 2+ years

### "ST for the Win!"

April 29, 2025

5.0

It has changed the game for us and has enabled us to go completely paper free. Accessing past history is so much easier now rather than digging through files and old emails.

Pros

I am an account manager and job estimator. I live in Service Trade. Easy to access our entire customer base, service history, and quote history whether at my PC, or from my phone.

Cons

I wish the web dashboard on my phone was made more for a phone or tablet, rather than being the same as the dashboard from my PC. An app for the backend dashboard/database would be amazing.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Upper management decision. We also use a couple other software‘s for tracking when annual inspections were due each year.

Review Source

CM

Chris M.  
Operations Manager  
Construction  
Used the software for: 2+ years

### "Great software"

February 28, 2025

4.0

Great platform and the mobile app is easy to use

Pros

Asset tracking and quick books integration

Cons

No basic inventory or po system. You can not text customer from service trade or send service links

Alternatives considered

[Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/)

Reason for choosing ServiceTrade

It was a better fit from our company with the available features.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Poor customer service and not enough features

Review Source

Response from ServiceTrade

March 4, 2025

Hi Chris. Thank you for sharing what you enjoy about ServiceTrade along with some things that we can make easier for you. I've flagged those for our product team. Thank you for trusting us as your business partner! -- Shelley

CB

Chris B.  
Service Manager  
Construction  
Used the software for: 2+ years

### "Servicetrade is the industry leader in software"

January 3, 2025

5.0

Headache free, always performs as expected

Pros

Perfect fit for the service industry to include field staff, sales staff & office staff. Ease of use & capabilities make Servicetrade the easy choice.

Cons

No Cons, have used various platforms and for the last 5 years Servicetrade. Wouldn't change anything.

Alternatives considered

[Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)

Reason for choosing ServiceTrade

Overall package with Servicetrade supports a wide range of employees. Single platform was a better fit.

Switched from

[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)

Not a user Friendly platform for technicians or office support

Review Source

Response from ServiceTrade

January 6, 2025

Chris, Thank you for sharing how ServiceTrade is helping everyone in your business. We are so proud to be your partner. -- Shelley

Darlena H.  
Senior Compliance Specialist  
Construction  
Used the software for: 2+ years

### "Great scheduling Tool!"

January 24, 2025

4.0

It's a great experience. I love trying new apps and this is a great tool for our business.

Pros

The ease of using the system. Being able to see the technician in real time, their location and on site and off site times. Quoting is also made simple thru Service Trade as well.

Cons

That it can lag at times, and that you cannot access the email from the pop up.

Review Source

WL

William L.  
Service tech foreman  
Construction  
Used the software for: 1-2 years

### "My #1 Tool"

March 10, 2025

5.0

My Overall Experience With Service trade. Every Morning I get in my Van, I go straight to my tablet / service trade. It's literally the 1st thing I do, every day. I clock in for my 1st stop, I usually have several stops in a day. Job complete, clock out, Clock in to the next job. I just really like how easy it is. Overall it's the main tool in my tool box really .Thanks ST..

Pros

What I do like most about Service trade, is just it's so user friendly.

Cons

Well, as of now, I can't really think of anything that I dislike. I've been using service trade for years now.

Review Source

HC

HEATHER C.  
Office manager  
Facilities Services  
Used the software for: 2+ years

### "We adore Service Trade!"

December 2, 2024

5.0

I have been a Service Trade user since 2016 and it has been a great experience. They keep adding features and the features that are there are great for businesses with reoccurring services such as ours in the service industry.

Pros

Service Trade has everything we need for our fire suppression business. We especially love how we can set up reoccurring services and reoccurring jobs.

Cons

I can't think of anything. We absolutely love Service Trade!

Review Source

Response from ServiceTrade

December 9, 2024

Hi Heather. It's great to hear how reoccurring services are keeping your business on track -- it's hard to imagine how you keep track of so many inspections without software that can keep track of locations and inspection frequencies for you. Thank you for sharing your great experience -- and thank you for trusting ServiceTrade as your partner. >Shelley

GG

Gabriel G.  
Lead Dispatcher  
Facilities Services  
Used the software for: 2+ years

### "Streamlined our day-2-day"

December 16, 2024

5.0

I can honestly say that The use of service trade software has saved us money by streamlining the way we enter, schedule, dispatch, close out, quote and invoice service calls and repairs.

Pros

Ease of use and ability to look up history of units

Cons

Wish there was a way to block off techs time for vacation or medical leave on dispatch board.

Review Source

Response from ServiceTrade

December 18, 2024

Hi Gabriel, We are thrilled to hear that ServiceTrade is helping you be so much more efficient that it's having a measurable financial impact! There are some new ways to block techs' schedules for when they're away -- get in touch with support and they'll fill you in. Thanks for trusting ServiceTrade. We're so happy to be your partner. -- Shelley

DB

Dean B.  
Service Manager  
Construction  
Used the software for: 2+ years

### "ServiceTrade"

October 1, 2024

5.0

Outstanding. Customer support and technical support are timely and concise. Both our office and field staff learned the program very quickly.

Pros

Great product support, very adaptable product that is easy to use.

Cons

Labor and Material entry screen on work orders is a little jumpy. You can easily move line items wherever needed, but you have to save and refresh to get them to stay put.

Alternatives considered

[Google Maps](https://www.capterra.com/p/227511/Google-Maps/)

Reason for choosing ServiceTrade

We needed to be able to dispatch one set of technicians from two different companies on one dispatch board.

Review Source

Response from ServiceTrade

October 8, 2024

Hi Dean. Thank you for sharing how ServiceTrade is working for you and how easy it was to learn. We especially love to hear that our support team is giving you the help you need when you need it. Thank you for trusting ServiceTrade! -- Shelley

JE

Jason E.  
Operations Manager  
Utilities  
Used the software for: 2+ years

### "Love ServiceTrade "

January 13, 2025

5.0

WE have been with ST since the start and we have grown with them. They continue to innovate.

Pros

Ease of use and customer support. They are willing to help with any and all issues.

Cons

The lack of a "back" button. That would be my only complaint.

Review Source

Response from ServiceTrade

January 14, 2025

Hi Jason, Thanks for sharing your experience with ServiceTrade -- and we especially love to hear that our support team is helping you out whenever you need. Let's keep growing together! -- Shelley

KR

Kyrik R.  
Superintendent  
Construction  
Used the software for: 6-12 months

### "All In One Tool "

November 27, 2024

5.0

ServiceTrade has allowed our service department to keep our eyes on all the relevant information to execute our projects. The ServiceTrade team has been great to work with between training, modifying, and building the services we needed.

Pros

Quoting, tracking, inventory levels, billing, paperwork dispatchment, technician scheduling is all straightforward and easy to use/learn.

Cons

You have to be exact in the search bar, else it won't find what you're looking for.

Alternatives considered

[Inspect Point](https://www.capterra.com/p/148287/Inspect-Point/)

Reason for choosing ServiceTrade

ServiceTrade let us doing billing and inventory management, as well as worked on all devices.

Review Source

Response from ServiceTrade

December 3, 2024

Hello, Kyrik. Thank you for sharing your story about how ServiceTrade is helping your team do its work. We love hearing that we're helping keep the info you need at your fingertips! Thank you for trusting ServiceTrade. - Shelley

CL

Casey L.  
Branch Manager  
Facilities Services  
Used the software for: 2+ years

### "Service Trade Review"

February 6, 2025

5.0

Love it and miss using it for day to day functions

Pros

Love how fast and easy it is to get to all the information you need on one screen. The map is also a fantastic tool.

Cons

Wish it has an accounting program attached to it. Or that it can link up with PZ. Also when adding items it would be better if you can put it on a contract and select the mark up all in one screen

Review Source

DE

Doug E.  
VP  
Construction  
Used the software for: 2+ years

### "Archer Construction Review"

October 22, 2024

5.0

It's been great! It keeps our service division organized, which helps provide good exceptional customer service.

Pros

It's very user friendly and keeps us organized.

Cons

It's not compatible to with ProContractor, our accounting system.

Review Source

Response from ServiceTrade

October 29, 2024

Hi Doug, Thank you for sharing your review. We love being able to help you focus on providing exceptional customer service!

RG

Rick G.  
Field technician  
Restaurants  
Used the software for: 1-2 years

### "Great User Friendly App!"

December 5, 2024

5.0

A very user friendly app, my company left Service Trade for about 2 years but thankfully have returned because of the improvements that have been made in the back office area

Pros

Ease of use This app is well designed, it allows you to enter all necessary information, especially during the signing acknowledgment for customers

Cons

After adding items to a work order, change the word “Add” to the word “Save”

Review Source

Response from ServiceTrade

December 11, 2024

Hi Rick, We're so very happy to have you back. Thank you for choosing ServiceTrade as your partner to take care of your customers. -- Shelley

hM

hope M.  
Operations Manager  
Restaurants  
Used the software for: 1-2 years

### "Service trade is my new love!"

December 5, 2024

5.0

Service trade has made my work life so much easier. It has cut down on the time it takes for scheduling, helps us assure that our repeat services are on track, and makes it easy to communicate deficiencies with our clients. Love, Love, service trade!

Pros

I love how easy it is to schedule reoccurring jobs.

Cons

The invoicing is clunky trying to integrate with our QuickBooks. Too many clicks, I find it easier to maintain invoicing through our QuickBooks system.

Review Source

Response from ServiceTrade

December 10, 2024

We love, love, love you too, Hope! It's great to hear how the recurring services capabilities are helping keep your services on track so you're taking great care of your customers. Thank you for choosing ServiceTrade to be your partner. -- Shelley

CH

Carlo H.  
Dispatcher  
Consumer Services  
Used the software for: 6-12 months

### "Nearly perfect business tool that will continuously be refined over time"

August 19, 2024

4.0

My experience with Service Trade has been mostly positive and the only real snags have been the lack of even broader or more precise modifications or adjustments to how information is either presented or collected when it comes to assets. The more specificity, the better.

Pros

The best part of Service Trade is the cohesive integration of between roles. Scheduling, dispatching, creation of job/services, collection of client information for a robust and useful database, creating invoices and billing, the ability to create tags for each asset, client, location, etc. How each step in the process from brand new client to billing said client flows seamlessly with different approaches to how much or little information is needed or shared makes this a nearly flawless experience.

Cons

The lack of ability to rearrange the information fields for asset names. Not being able to do that with the help of a Technical Account Manager (TAM) was frustrating as the TAM had a lot on their plate and was tasked with more important tasks to the company than satisfying my OCD with naming schemes. Not the TAM's fault.

Review Source

Response from ServiceTrade

August 26, 2024

Hi Carlo. Thank you for sharing how important it is for your business that everyone has a seamless workflow. Asset records are so crucial to our data model that our R&D teams are continuing to expand asset management. Please do stay in touch with your account management team for what you need regarding assets to help pave the way on our future roadmap. Thank you for trusting ServiceTrade! -- Shelley

EB

Ean B.  
Supply Chain Manager  
Construction  
Used the software for: 2+ years

### "Supply Chain Manager "

January 9, 2025

4.0

Overall service trade has improved our service operations and have streamlined efficiency

Pros

Ability to track and manage jobs, labor, and invoicing.

Cons

Reporting is a little difficult at times, but i think the new updates have made that easier

Review Source

JS

John S.  
Strategic Initiatives Manager  
Construction  
Used the software for: 2+ years

### "ServiceTrade is a gamechanger for service companies."

October 10, 2024

5.0

It's been a gamechanger for our service and inspections departments. Out customer service experience has improved and the product we deliver is second to none.

Pros

The company values customer feedback regarding product improvement.

Cons

onboarding process could be improved with the initial product and additional services.

Review Source

aS

andrew S.  
Inspection Department Manager  
Construction  
Used the software for: 2+ years

### "Daily user"

October 9, 2024

5.0

I use this software daily and overall have a positive experience.

Pros

Ease of use. Cross application compatibility with "Building Reports."

Cons

I would like to be able to expand the main text box when quoting or preparing a work order.

Review Source

Response from ServiceTrade

October 22, 2024

Hi Andrew, Thanks for sharing how ServiceTrade is easy to use for your daily tasks!! -- Shelley

JH

Julian H.  
Superintendent  
Architecture & Planning  
Used the software for: 1-2 years

### "Superintendent "

July 19, 2024

5.0

Pros

Everything Sprinklers Inspections worked order jobs pictures

Cons

Nothing exciting about this my work is easier

Review Source

JT

Jamie T.  
Pipe fitter  
Construction  
Used the software for: 1-2 years

### "Pipe fitting "

July 24, 2024

5.0

I really like it!I think more people should be aware of it so that it covers your butt for the owner and contractor.

Pros

I can take pictures and write what I done that day are week and go back to it If someone says I didn’t do it.

Cons

They want us to comment after photos after you have took pictures.

Review Source

Response from ServiceTrade

July 31, 2024

Hi Jamie. Thanks so much for sharing your CYA experience with ServiceTrade! Taking care of employees and customers are at the heart of what we do and it's always so gratifying to hear from someone who experiences that every day. Thank you for using ServiceTrade! -- Shelley

VR

Verified Reviewer  
Lead Coordinator  
Facilities Services  
Used the software for: 1-2 years

### "Very Easy to use and very user friendly"

July 3, 2024

5.0

Again, I love the usefulness of ST. I would definitely recommend it to any company.

Pros

the invoicing of each job is super easy to use. I love the fact that you can see when the customer views the invoice.

Cons

The syncing with Sage 100 sometimes has its issues. Not syncing with the appropriate codes, is a hassle. There are a lot of work arounds we have to use for it come out correctly coded.

Review Source

Response from ServiceTrade

July 9, 2024

Thank you for using ServiceTrade and sharing your experience with others. -- Leah

MC

Melanie C.  
Branch Manager  
Public Safety  
Used the software for: 2+ years

### "Best Decision We Ever Made"

August 8, 2024

5.0

ServiceTrade was the best thing we ever did for our company. It increased technician productivity significantly which had a positive effect on the bottom line.

Pros

Insight into the current location of technicians and the work they were performing.

Cons

Having to subscribe to additional products to extract more advanced data.

Review Source

DT

Diane T.  
Account Manager  
Facilities Services  
Used the software for: 2+ years

### "Account Manager review"

August 13, 2024

5.0

I use ST everyday. It is my main tool at work, to make service jobs and invoicing. So I find it very user friendly and you have a lot of information at your finger tips.

Pros

That it's very user friendly and it's easy to teach to use.

Cons

I liked the old format for invoicing. The old format just seemed more user friendly than the new.

Review Source

Response from ServiceTrade

August 14, 2024

Hi Diane. Thank you for sharing how much you like having all the information at your fingertips with ServiceTrade as you do the critical work of getting accurate customer invoices out the door. Thank you for trusting ServiceTrade! Shelley

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