# Page 2 | ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ServiceTrade the right HVAC solution for you? Explore 342 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews --- ServiceTrade 4.6 (342) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 25th, 2026 # Page 2 - Reviews of ServiceTrade ## Showing most helpful reviews Showing 26-50 of 342 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Ronin R. IT Manager Construction Used the software for: 6-12 months ### "Mediocre at Best" April 27, 2026 2.0 My experience has been mediocre at best, I wouldn't go on ServiceTrade if I knew what I did now, but at this point it is difficult to switch. Pros I appreciate the rapid response on technical support, the extensive API, the exporting functionality, the deficiencies system, and the scheduling/dispatch tool. Cons Bugs and lacking certain features like Quote and Comment histories, attachments/customization, on Quotes, task templates on services (not just maintenance, and hard to use technical documentation. It is hard to keep track of orders and sales status without purchasing additional tools from ServiceTrade. The offline functionality for technicians' phones is spotty even on the officially supported apple devices, techs' notes will often disappear when they sync back online, and I was told to just take notes in a different app which i find kind of ridiculous. Review Source Jeremy V. Field Supervisor of Inspections Construction Used the software for: 1-2 years ### "Service trade pros and cons" April 20, 2026 5.0 This is an excellent tool that can keep a database of customers information for scheduling, job history and billing purposes. Pros Very user friendly. Easy to use and can find exactly what I'm looking for. I can access all of the vital information needed to get my job done Cons Sometimes there are issues with site not loading. Specifically when trying to put a PO number in the newest version. Review Source Response from ServiceTrade April 21, 2026 Jeremy, thank you for sharing how ServiceTrade is helping you and your inspections team get your job done. Naman K. Solution engineer Information Technology and Services Used the software for: Less than 6 months ### "Strong field service platform for scheduling and operations management" May 13, 2026 4.0 My overall experience with ServiceTrade has been positive because it brings scheduling, dispatching, work orders, customer communication, and reporting into one platform, which makes field operations much easier to manage. It improves coordination between office staff and technicians, reduces paperwork, and gives real-time visibility into jobs and service history. While the setup can take some time and occasional glitches happen, it’s generally a reliable solution that improves workflow efficiency, service tracking, and customer communication for field service teams. Pros What I like best about ServiceTrade is how it streamlines field service operations by combining scheduling, dispatching, customer communication, and reporting in one platform. It’s especially helpful for keeping technicians and office teams aligned in real time, while the customer portal and automated updates improve transparency and service experience. The mobile accessibility and detailed job tracking also make operations more efficient and easier to manage. Cons Some downsides of ServiceTrade are that it can feel complex to set up initially, especially for teams with custom workflows or smaller operations. Users often mention limited customization in certain forms and reports, occasional mobile app glitches, and dependence on a stable internet connection for field teams. It can also become costly as advanced features or additional support are added, so for some businesses the overall setup and scaling cost may feel higher than expected. Review Source SH Shannon H. National Account Manager Construction Used the software for: 2+ years ### "ServiceTrade Review" July 19, 2025 5.0 I love this product from reoccurring service management, to job creation/completion to invoicing. In addition, ServiceTrade has an amazing customer support team behind the scenes if needed. Pros It's critical to have a good Field Service Management system when working in a service industry. ServiceTrade is an excellent product that eases the day-to-day burden of managing our customer's needs. In addition, ServiceTrade is continually approving their product. Cons If I had to pick something it would have to be that occasionally I lose connection, and the pesky emu pops up. Review Source KG Kenneth G. Safety Manager Consumer Services Used the software for: 2+ years ### "From Frustration to Adoration" July 7, 2025 5.0 The first 4 years, I absolutely hated it. The last 3 years, I would recommend it to everyone. A complete 180. ServiceTrade has continually improved to be an industry leader and have some truly incredible employees that actually care about getting it right. Pros ServiceTrade is continually improving and has become an extremely user-friendly platform. They have listened to their customers and made a great product. Cons Absolutely hated server and system updates during working hours. There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided to roll out an update. I believe this has been corrected now. Switched from [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) I am unsure because the switch was made prior to my arrival. Review Source Response from ServiceTrade July 8, 2025 Wow! What a transformation story! Kenneth, thank you for giving us a chance to earn your trust and your recommendation. The incredible ServiceTrade employees you mention really do care about giving you and all of our customers that great experience that makes your job easier. Shelley AB Andrew B. VP of Life Safety Facilities Services Used the software for: 2+ years ### "Service Trade is Fantastic" March 27, 2025 5.0 Service Trade is wonderful. It has increased our efficiency and transparency tremendously. Pros The organization of orders, quotes and scheduling. Cons Inspection Manager seems to be getting worse the more we use it. Between logging deficiencies twice. The Kitchen suppression form has no comment box. If something fails you have to enter a deficiency. We get multiple deficiencies in ST because the form asks the same question multiple times Alternatives considered [Inspect Point](https://www.capterra.com/p/148287/Inspect-Point/) Reason for choosing ServiceTrade Much more capacity, larger system, more process management. Review Source Response from ServiceTrade March 28, 2025 Hi Andrew, Thanks for sharing how ServiceTrade has increased your efficiency. I'm concerned about the problems you mentioned, so I'm asking someone to follow up to learn more. Thank you for trusting ServiceTrade as your partner! -- Shelley KL Kenny L. Account Manager - Low Voltage Estimator Public Safety Used the software for: 2+ years ### "ST for the Win!" April 29, 2025 5.0 It has changed the game for us and has enabled us to go completely paper free. Accessing past history is so much easier now rather than digging through files and old emails. Pros I am an account manager and job estimator. I live in Service Trade. Easy to access our entire customer base, service history, and quote history whether at my PC, or from my phone. Cons I wish the web dashboard on my phone was made more for a phone or tablet, rather than being the same as the dashboard from my PC. An app for the backend dashboard/database would be amazing. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Upper management decision. We also use a couple other software‘s for tracking when annual inspections were due each year. Review Source CM Chris M. Operations Manager Construction Used the software for: 2+ years ### "Great software" February 28, 2025 4.0 Great platform and the mobile app is easy to use Pros Asset tracking and quick books integration Cons No basic inventory or po system. You can not text customer from service trade or send service links Alternatives considered [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) Reason for choosing ServiceTrade It was a better fit from our company with the available features. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Poor customer service and not enough features Review Source Response from ServiceTrade March 4, 2025 Hi Chris. Thank you for sharing what you enjoy about ServiceTrade along with some things that we can make easier for you. I've flagged those for our product team. Thank you for trusting us as your business partner! -- Shelley CB Chris B. Service Manager Construction Used the software for: 2+ years ### "Servicetrade is the industry leader in software" January 3, 2025 5.0 Headache free, always performs as expected Pros Perfect fit for the service industry to include field staff, sales staff & office staff. Ease of use & capabilities make Servicetrade the easy choice. Cons No Cons, have used various platforms and for the last 5 years Servicetrade. Wouldn't change anything. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Reason for choosing ServiceTrade Overall package with Servicetrade supports a wide range of employees. Single platform was a better fit. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Not a user Friendly platform for technicians or office support Review Source Response from ServiceTrade January 6, 2025 Chris, Thank you for sharing how ServiceTrade is helping everyone in your business. We are so proud to be your partner. -- Shelley GG Gabriel G. Lead Dispatcher Facilities Services Used the software for: 2+ years ### "Streamlined our day-2-day" December 16, 2024 5.0 I can honestly say that The use of service trade software has saved us money by streamlining the way we enter, schedule, dispatch, close out, quote and invoice service calls and repairs. Pros Ease of use and ability to look up history of units Cons Wish there was a way to block off techs time for vacation or medical leave on dispatch board. Review Source Response from ServiceTrade December 18, 2024 Hi Gabriel, We are thrilled to hear that ServiceTrade is helping you be so much more efficient that it's having a measurable financial impact! There are some new ways to block techs' schedules for when they're away -- get in touch with support and they'll fill you in. Thanks for trusting ServiceTrade. We're so happy to be your partner. -- Shelley HC HEATHER C. Office manager Facilities Services Used the software for: 2+ years ### "We adore Service Trade!" December 2, 2024 5.0 I have been a Service Trade user since 2016 and it has been a great experience. They keep adding features and the features that are there are great for businesses with reoccurring services such as ours in the service industry. Pros Service Trade has everything we need for our fire suppression business. We especially love how we can set up reoccurring services and reoccurring jobs. Cons I can't think of anything. We absolutely love Service Trade! Review Source Response from ServiceTrade December 9, 2024 Hi Heather. It's great to hear how reoccurring services are keeping your business on track -- it's hard to imagine how you keep track of so many inspections without software that can keep track of locations and inspection frequencies for you. Thank you for sharing your great experience -- and thank you for trusting ServiceTrade as your partner. >Shelley JE Jason E. Operations Manager Utilities Used the software for: 2+ years ### "Love ServiceTrade " January 13, 2025 5.0 WE have been with ST since the start and we have grown with them. They continue to innovate. Pros Ease of use and customer support. They are willing to help with any and all issues. Cons The lack of a "back" button. That would be my only complaint. Review Source Response from ServiceTrade January 14, 2025 Hi Jason, Thanks for sharing your experience with ServiceTrade -- and we especially love to hear that our support team is helping you out whenever you need. Let's keep growing together! -- Shelley CL Casey L. Branch Manager Facilities Services Used the software for: 2+ years ### "Service Trade Review" February 6, 2025 5.0 Love it and miss using it for day to day functions Pros Love how fast and easy it is to get to all the information you need on one screen. The map is also a fantastic tool. Cons Wish it has an accounting program attached to it. Or that it can link up with PZ. Also when adding items it would be better if you can put it on a contract and select the mark up all in one screen Review Source KR Kyrik R. Superintendent Construction Used the software for: 6-12 months ### "All In One Tool " November 27, 2024 5.0 ServiceTrade has allowed our service department to keep our eyes on all the relevant information to execute our projects. The ServiceTrade team has been great to work with between training, modifying, and building the services we needed. Pros Quoting, tracking, inventory levels, billing, paperwork dispatchment, technician scheduling is all straightforward and easy to use/learn. Cons You have to be exact in the search bar, else it won't find what you're looking for. Alternatives considered [Inspect Point](https://www.capterra.com/p/148287/Inspect-Point/) Reason for choosing ServiceTrade ServiceTrade let us doing billing and inventory management, as well as worked on all devices. Review Source Response from ServiceTrade December 3, 2024 Hello, Kyrik. Thank you for sharing your story about how ServiceTrade is helping your team do its work. We love hearing that we're helping keep the info you need at your fingertips! Thank you for trusting ServiceTrade. - Shelley RG Rick G. Field technician Restaurants Used the software for: 1-2 years ### "Great User Friendly App!" December 5, 2024 5.0 A very user friendly app, my company left Service Trade for about 2 years but thankfully have returned because of the improvements that have been made in the back office area Pros Ease of use This app is well designed, it allows you to enter all necessary information, especially during the signing acknowledgment for customers Cons After adding items to a work order, change the word “Add” to the word “Save” Review Source Response from ServiceTrade December 11, 2024 Hi Rick, We're so very happy to have you back. Thank you for choosing ServiceTrade as your partner to take care of your customers. -- Shelley hM hope M. Operations Manager Restaurants Used the software for: 1-2 years ### "Service trade is my new love!" December 5, 2024 5.0 Service trade has made my work life so much easier. It has cut down on the time it takes for scheduling, helps us assure that our repeat services are on track, and makes it easy to communicate deficiencies with our clients. Love, Love, service trade! Pros I love how easy it is to schedule reoccurring jobs. Cons The invoicing is clunky trying to integrate with our QuickBooks. Too many clicks, I find it easier to maintain invoicing through our QuickBooks system. Review Source Response from ServiceTrade December 10, 2024 We love, love, love you too, Hope! It's great to hear how the recurring services capabilities are helping keep your services on track so you're taking great care of your customers. Thank you for choosing ServiceTrade to be your partner. -- Shelley DB Dean B. Service Manager Construction Used the software for: 2+ years ### "ServiceTrade" October 1, 2024 5.0 Outstanding. Customer support and technical support are timely and concise. Both our office and field staff learned the program very quickly. Pros Great product support, very adaptable product that is easy to use. Cons Labor and Material entry screen on work orders is a little jumpy. You can easily move line items wherever needed, but you have to save and refresh to get them to stay put. Alternatives considered [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Reason for choosing ServiceTrade We needed to be able to dispatch one set of technicians from two different companies on one dispatch board. Review Source Response from ServiceTrade October 8, 2024 Hi Dean. Thank you for sharing how ServiceTrade is working for you and how easy it was to learn. We especially love to hear that our support team is giving you the help you need when you need it. Thank you for trusting ServiceTrade! -- Shelley EB Ean B. Supply Chain Manager Construction Used the software for: 2+ years ### "Supply Chain Manager " January 9, 2025 4.0 Overall service trade has improved our service operations and have streamlined efficiency Pros Ability to track and manage jobs, labor, and invoicing. Cons Reporting is a little difficult at times, but i think the new updates have made that easier Review Source JS John S. Strategic Initiatives Manager Construction Used the software for: 2+ years ### "ServiceTrade is a gamechanger for service companies." October 10, 2024 5.0 It's been a gamechanger for our service and inspections departments. Out customer service experience has improved and the product we deliver is second to none. Pros The company values customer feedback regarding product improvement. Cons onboarding process could be improved with the initial product and additional services. Review Source CH Carlo H. Dispatcher Consumer Services Used the software for: 6-12 months ### "Nearly perfect business tool that will continuously be refined over time" August 19, 2024 4.0 My experience with Service Trade has been mostly positive and the only real snags have been the lack of even broader or more precise modifications or adjustments to how information is either presented or collected when it comes to assets. The more specificity, the better. Pros The best part of Service Trade is the cohesive integration of between roles. Scheduling, dispatching, creation of job/services, collection of client information for a robust and useful database, creating invoices and billing, the ability to create tags for each asset, client, location, etc. How each step in the process from brand new client to billing said client flows seamlessly with different approaches to how much or little information is needed or shared makes this a nearly flawless experience. Cons The lack of ability to rearrange the information fields for asset names. Not being able to do that with the help of a Technical Account Manager (TAM) was frustrating as the TAM had a lot on their plate and was tasked with more important tasks to the company than satisfying my OCD with naming schemes. Not the TAM's fault. Review Source Response from ServiceTrade August 26, 2024 Hi Carlo. Thank you for sharing how important it is for your business that everyone has a seamless workflow. Asset records are so crucial to our data model that our R&D teams are continuing to expand asset management. Please do stay in touch with your account management team for what you need regarding assets to help pave the way on our future roadmap. Thank you for trusting ServiceTrade! -- Shelley GP Geoff P. General Manager Public Safety Used the software for: 2+ years ### "No need to look at any other software!" August 2, 2024 5.0 I really enjoy working with and in ServiceTrade. It checks all of my bases and makes my life easier. Pros We've been using ServiceTrade for a few years now and really love using it. Before we were just using QuickBooks and this has simplified everything. I like how jobs are created, how a technician can create deficiencies (with pictures), the quoting process, monitoring quotes from customer viewing to approvals, the constant checking in from our reps, customer service is quick to respond and assist, how ServiceTrade really takes your input and creates fixes for you, the different scheduling and dispatch tools/windows, I like how I can see the clocking in and out from en-route to on the job to completion status. It really checks all of our boxes and have no need to look at any other software. Cons I don't really have anything currently that I do not like. I am still using the old dispatch screen because I feel it is a little more basic and I am used to it. I may use the new screen more if it could sort the jobs in alphabetical order. Right now it is hard to find a particular location because you can't sort alphabetically unless something has changed. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We used Quickbooks as our customer database and would just print the customer when we had a job scheduled. It didn't offer any other features that ServiceTrade offers. It's really not a scheduling/dispatch/deficiency software. I can bill and do quotes, but not much else. Review Source Response from ServiceTrade August 8, 2024 Hi Geoff. Thank you for sharing all the ways that ServiceTrade is helping you and your business! Great news: I verified with the product team that you can sort the jobs on the dispatch board in alphabetical order. If you don't see that capability or have questions about it, reach out to support@servicetrade.com and someone there will help. Thanks for trusting ServiceTrade! Shelley WM William M. Service Supervisor Facilities Services Used the software for: 2+ years ### "Service Trade Review" September 9, 2024 5.0 Easy to use , well organized allows my task to be accomplished with ease. Pros Simple to use all aspects of this system. Cons Nothing seems to be an issue pretty simple to use Review Source Response from ServiceTrade September 16, 2024 Hi William. Thank you for sharing how easy ServiceTrade is to use and for trusting us to help you get your work done! -- Shelley JT Jamie T. Pipe fitter Construction Used the software for: 1-2 years ### "Pipe fitting " July 24, 2024 5.0 I really like it!I think more people should be aware of it so that it covers your butt for the owner and contractor. Pros I can take pictures and write what I done that day are week and go back to it If someone says I didn’t do it. Cons They want us to comment after photos after you have took pictures. Review Source Response from ServiceTrade July 31, 2024 Hi Jamie. Thanks so much for sharing your CYA experience with ServiceTrade! Taking care of employees and customers are at the heart of what we do and it's always so gratifying to hear from someone who experiences that every day. Thank you for using ServiceTrade! -- Shelley MC Melanie C. Branch Manager Public Safety Used the software for: 2+ years ### "Best Decision We Ever Made" August 8, 2024 5.0 ServiceTrade was the best thing we ever did for our company. It increased technician productivity significantly which had a positive effect on the bottom line. Pros Insight into the current location of technicians and the work they were performing. Cons Having to subscribe to additional products to extract more advanced data. Review Source JJ Josh J. Owner Operator Machinery Used the software for: 2+ years ### "Air Gurus review " August 7, 2024 5.0 It has been good! Nice people to work with Pros Keeps us organized, easy to set up customers and recurrences. Cons Can't see sale price on job orders, pictures from jobs don't always come through as an attachment. Review Source Response from ServiceTrade August 13, 2024 Hi, Josh. Thank you for sharing how ServiceTrade helps keep you organized! I told the customer success team about some of the cons you mentioned and they'd like to know more and will reach out to you. It's always great to hear what's working and what can be better. Thank you for trusting ServiceTrade! Shelley ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.