# Page 3 | ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is ServiceTrade the right HVAC solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews

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ServiceTrade

4.6 (339)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of ServiceTrade

## Showing most helpful reviews

Showing 51-75 of 339 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LA

Liss A.  
Commercial Service Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Service Trade "

May 20, 2024

5.0

the best so far , i love everything about this dispatching software

Pros

Honestly i like everything but what i really love is how accessible customer service is

Cons

there is nothing that i do not like about Service Trade

Reason for choosing ServiceTrade

sounded better product and way better price

Review Source

Response from ServiceTrade

June 3, 2024

Hi Liss, We love working with you and your team and I will pass your praise of Customer Success to them. I hope you'll consider using ServiceTrade Ideas to share any suggestions you and your team have for how we can continue making ServiceTrade an even better platform for your mechanical business. If you haven't looked at ServiceTrade Ideas yet, the information is here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas Thank you for using ServiceTrade and being a great partner for us. -- Shelley

JT

Janea T.  
Data Analyst  
Facilities Services  
Used the software for: 6-12 months

### "Great Product with Areas to Improve"

May 14, 2024

4.0

Pros

I really think that this product makes the scheduling and dispatching side of our work very easy and quick. It cuts out a lot of time wasted on communication by giving us the ability to access/schedule from anywhere and connect with our techs and customers in an instant. Referring back to past completed jobs and keeping tabs on job history of when/who/what as well as deficiencies has never been easier.

Cons

While this application makes dispatching and scheduling so much easier, it is lacking in almost every other area that makes a business run and does not make the integration process easy, so we find ourselves using multiple different apps when we'd prefer to just use ServiceTrade as our primary for everything including accounting and billing. My biggest gripe is that there should be an option to set up notifications for things like New Deficiencies Added and upcoming contracts about to expire. A simple but accessible Admin Mobile App would also be a huge bonus so that we can schedule, add comments to locations, or view deficiencies on the go.

Review Source

Response from ServiceTrade

June 3, 2024

Hi Janea. Thanks so much for sharing what you love and what you'd like to see improve with ServiceTrade. You shared some really good ideas in the things you wish were better -- and we can help with them! I'm asking our customer support team to get in touch. If you ever have ideas, such as an admin mobile app, that you want to share, check out ServiceTrade Ideas -- it's a forum where you can send feature requests directly to our product team. Info about Ideas is here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas Thank you for using and trusting ServiceTrade! -- Shelley

PA

Peggy A.  
Service Coordinator  
Construction  
Used the software for: Less than 6 months

### "New ServiceTrade user"

June 25, 2024

5.0

I have been very satisfied with ServiceTrade.

Pros

I am very happy with the intregration progress, and the support given to us from the ServiceTrade onboarding team. They are very helpful. They don't leave you once you go live. Support is always a click away and they are very quick to respond.

Cons

I feel the way ServiceTrade interacts with Quick Books could be better. We were lead to believe ServiceTrade would "talk" to Quick Books better than it does.

Review Source

Response from ServiceTrade

July 1, 2024

Peggy, Thank you for sharing how our stellar customer success team is supporting you along the way -- they're pretty great to work with! Please do stay in touch with them about anything that can be better. Thank you for using ServiceTrade and sharing your experience with others. -- Shelley

DG

Dave G.  
National Service Manager  
Construction  
Used the software for: 2+ years

### "Drop the Paper"

May 28, 2024

5.0

We love ST and cannot imagine going back to the old paper hand written work orders, phone call dispatching and having to look in multiple places for information in order to send an invoice.

Pros

The ability to provide our techs with all the info needed in one place. We can track their time via clock events, record comments, deficiencies and photos videos to prove the work was done and to a high standard.

Cons

Onboarding out technicians was difficult and we learned (after some trial and error) that proper training upfront is imperative. We have also has some issues with Time Card and glitches with the software over time.

Review Source

CA

Chelsea A.  
administrative assistant  
Public Safety  
Used the software for: 1-2 years

### "South Bay Fire INC "

May 8, 2024

5.0

Love service trade! This makes my job so much easier! And also the technicians job a lot easier as well!!

Pros

What I love most about service trade is how easy it is to schedule jobs on service trade. Also, when you put an account in the first time, it saves the account so the following year you do not have to re enter the account information. Also, what I like is that you can look up an account just by the address. Super helpful, and that the map showing what jobs are already on the schedule and each person has their own color pin.

Cons

The only thing is that sometimes when you go to edit a job, when you click and move the mouse over the typed information, the window will close. Not all the time but once in a while.

Review Source

Response from ServiceTrade

May 30, 2024

Hi Chelsea, Thank you for your review! We are thrilled that ServiceTrade is making your job easier.....and especially the technicians! Please don't hesitate to reach out to Customer Support at support@servicetrade.com with any issues! We are always happy to help. Thank you again, Leah

CH

Craig H.  
Director of Operations  
Facilities Services  
Used the software for: 2+ years

### "Indispensable tool to run our fire protection business"

May 7, 2024

5.0

Pros

Everything all in one place and designed for our industry.

Cons

Wish the desktop application had a counterpart mobile edition that was easier to navigate when away from the computer.

Review Source

Response from ServiceTrade

June 3, 2024

Hi Craig. Thank you for sharing that ServiceTrade is the place you go to run your fire protection business. I know that our product team would love to hear more about the type of work you need to tackle when you're away from the office. We have a place called ServiceTrade Ideas where you can share ideas for how our platform can be even more indispensable. I'll paste a link below to where you can find out how to share this and other great ideas you might have. Thank you for using ServiceTrade. -- Shelley ServiceTrade Ideas information: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas

CH

Cj H.  
Service manager  
Machinery  
Used the software for: 2+ years

### "Service manager "

May 16, 2024

5.0

Pros

Easy to use and learn. I can get a overview of all of the jobs for the day.

Cons

Sometimes the tech photos will not load properly

Review Source

Response from ServiceTrade

May 30, 2024

Hi CJ, Thank you for your review! Please don't hesitate to reach out to Customer Support at support@servicetrade.com if you are having issues with photos loading. Thank you again, Leah ServiceTrade Team

KC

Kevin C.  
CEO  
Facilities Services  
Used the software for: 2+ years

### "Worth Every Dollar!!!"

February 9, 2024

5.0

Pros

Servicetrade provides real time access to photos, videos and paperwork that allow me to provide real time updates on repairs to clients. In the information world we live in today, Servicetrade allows for real time updates on the status of repairs.

Cons

The dispatch board does not update without refreshing.

Review Source

Response from ServiceTrade

February 13, 2024

Hi Kevin, Thank you for your fantastic review! We're thrilled to hear how ServiceTrade has been a game-changer for you. We can't wait for you to try our new dispatch board this spring and look forward to your continued feedback to help us serve you better. Thank you again, Leah ServiceTrade Team

TS

Trip S.  
DOO  
Construction  
Used the software for: 2+ years

### "Service Trade Review"

March 26, 2024

5.0

This is a great product that works to adapt with you.

Pros

Ease of use, offers numerous types of services, ability to sync with Netsuite

Cons

More complicated larger jobs are difficult and tedious. ServiceTrade could be more intuitive when it comes to progress billing.

Switched from

[Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/)

The need for better functionality and to work better with services we provide.

Review Source

Response from ServiceTrade

June 3, 2024

Hi Trip. Thank you for sharing how ServiceTrade is helping your business. As you mentioned, we are always adapting and improving how we support our customers, and any suggestions you have about progress billing or anything else can be shared at ServiceTrade Ideas where it's read by our product team. Find information about ServiceTrade Ideas here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas Thank you for using and for trusting ServiceTrade! - Shelley

PD

Paul D.  
President  
Construction  
Used the software for: 2+ years

### "Don't trust this software with your business's vital processes"

September 7, 2022

1.0

We used ServiceTrade for over 6 years for all aspects of our fire alarm business. It was a great software at the beginning. That being said, they have made too many updates that were not properly tested, and the end result is a software that just doesn't work anymore. They are no longer a high quality product, but continue to charge as if they were. If you use ServiceTrade for all of your business's processes- installation, work order tracking, recurring service work, invoicing, profitability tracking, timecards, inventory management- you will be extremely disappointed in the result.

Pros

This software is user friendly. Your field staff will like the UI- either through the cell phone or a tablet. Very customer friendly. Automated emails with custom links is terrific. Overall their product looks great on the surface, and the presentation is top notch.

Cons

This software is EXPENSIVE. There are much more cost efficient alternatives that perform just as well. Major updates are frequently rolled out without notice, and have a huge impact on your processes. Each update results in more bugs, and have a cumulative negative result on the performance of the software. Updates also effect the app, so field staff are constantly having issues, and have to delete/reinstall the software. Data is extremely difficult to mine (and yes, it costs extra to access that data). Determining how your techs perform, gross profit for projects, sales numbers are almost impossible to gather, and is often inaccurate once you figure out how to run the report. This software does not handle different tax rates, and will result in you charging the wrong rates to your customers, costing you money. Every feature costs more money- and the features frequently do not work as intended. (Timecards, recurring invoicing are major disappointments)

Reason for choosing ServiceTrade

When we originally chose ServiceTrade, there weren't that many competitors offering what they did. Today, that is no longer the case. There are several other products to choose from, with different price points that make way more sense than ServiceTrade.

Review Source

Response from ServiceTrade

December 1, 2022

Hi Paul, I'm sorry to hear about your experience. We appreciate feedback from our customers as it helps our product improve and influences the new products and features we release. If you ever run into any bugs, I encourage you to submit a support ticket, so it can be addressed immediately. Thanks for taking the time to provide feedback! - Mary Clayton Shearer

GP

Gregg P.  
Service Operations Manager  
Construction  
Used the software for: 1-2 years

### "Service Operations Software"

March 13, 2023

4.0

Would like to have better customer financial reporting. OTher then that Service trade has been a mager upgrade to running our service department.

Pros

Service Trade was very easy to install and roll out, its features contain all we need to manage our field, purchase parts and quote and invoice. I like the quoting features the most, it allows for quick turna round from tech to the customer for fast approval of the work.

Cons

Financial reporting and profitability by customer. The systems should have more accurate reporting on the financial status of the customer with out having to look in several places. Or assing a contract to every customer.

Reason for choosing ServiceTrade

We felt it had the most benefits for the price. The customer support team and we were highly impressed that the President flew out to meet with us during the decision-making process. That showed a huge commitment to customer support.

Review Source

LF

Lance F.  
General Manager  
Construction  
Used the software for: 6-12 months

### "Service Trade Good and Bad "

March 6, 2023

4.0

I would say that we are happy overall with the ability of the tool. Especially when it comes to dispatch service, service quoting. We are lacking on the service contract, installation management and service inspection forms. We also would really like to have more reporting available. The account management and attention from our account manager \[sensitive content hidden\] has been excellent and he has been an advocate for our business.

Pros

Service Trade is a great tool for dispatch and management of our service business. We are looking for ways to utilize the system to also manage our construction and job costing of our installation business. We are finding that at times it is not as intuitive as we would like to create and utilize data reports from ST. The only way to do this to add a subscription for engineers to build the reports or go to the Enterprise which for a small business is difficult.

Cons

Some of the features are not quite ready like Service Forms or project management. We have also had some issues with getting parts ledger working 100% and this was not realized until we have gone live with the system. We woudl also like to have the ability to pull live reports to manage our business and don't feel this should require enterprise account if the reporting is already created and available.

Reason for choosing ServiceTrade

Recommendation

Review Source

BS

Beau S.  
Service Technician  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Associated Fire Field Tech Review "

March 6, 2023

4.0

Tracking past present and future jobs is critical to our company. This helps us stay better organized.

Pros

Being able to Tracy past present and future jobs and the notes and paperwork that are attached to those jobs. I am constantly using previous reports and notes from each customer to inspect and troubleshoot.

Cons

The cost of retrofitting our inspection forms into service trade forms. With how expensive this app is that is something that should be included not an up charge. There are a lot of feature we could use that Service trade offers but they are too expensive of upgrades. The app also freezes and glitches a lot on tablet mode. I cannot have the customers sign the work acknowledgment because it is not compatible with windows computers and then is too small of a box on my iPhone.

Review Source

HC

Huntere C.  
Operations Specialist  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Service Trade Review "

January 6, 2022

4.0

We have learned to really like ST as a company and we enjoy using it as our daily scheduler and service system. We are hoping that the ST team is willing to work with us and consider some of our ideas on how t make it better.

Pros

I have really enjoyed being able to organize our technicians schedules with ease and all of the history and information we are able to accumulate in this system. Everything you need to know about a customer and a job is always at your finger tips.

Cons

Parts Ledger has been a pain majority of the time. The "mobile app" is great for getting PO's easily but it gets stuck all the time and glitches all the time. It stops working all the time and the process of reversing or editing a PO is too complicated.

Reason for choosing ServiceTrade

The features presented to us seamed more user friendly and they work with computer ease who we utilize still

Review Source

Response from ServiceTrade

January 13, 2022

Hi Huntere. Thank you for sharing your experience with ServiceTrade. We're always happy to hear where we're doing well and where we can do better. And we do want to hear your ideas for how we can make our products better. Your ServiceTrade Account Manager is a great person to share those ideas with. Have a great day and thank you for using ServiceTrade. -- Shelley

GC

Gabriela C.  
Scheduler  
Construction  
Used the software for: 2+ years

### "Best Platform "

April 8, 2024

5.0

Pros

I love that I can manage multiple accounts with service trade. I have the ability to send proposals and set up jobs using the proposals that approved by customers. It's GREAT for scheduling jobs daily, weekly & monthly.

Cons

I would like to be able to filter out things more within types of services/jobs.

Review Source

Response from ServiceTrade

June 3, 2024

Hi Gabriela. Thank you for sharing some of the ways ServiceTrade is helping you and your business. We couldn't be more excited this year that our new dispatching and scheduling tools are helping schedulers like you in even more ways than before. Thank you for using ServiceTrade! -- Shelley

TM

Timothy M.  
Program Manager  
Facilities Services  
Used the software for: 1-2 years

### "Requested ST Feedback"

January 6, 2022

5.0

ST has helped our start up company manage our quick growth. We would not be providing a great overall customer experience with it.

Pros

This software was created and is organized by people in the service industry. This is huge for me. They think like we do.

Cons

When we were sold this product, one of the really great selling features was the Chat Help. You have since downgraded this to an email tech support. (but cost stayed the same). As a result, there is an increased lag in response and no 2-way conversation. Just like the rest of your competition.

Reason for choosing ServiceTrade

After taking 3 other companies paperless, I saw the value in ST, and knew this was the right tool for us.

Review Source

Response from ServiceTrade

January 7, 2022

Timothy, great minds think alike, especially when we share the same goal of growing service businesses. Thanks for taking the time to send us a review! Calling our support team directly is a great way to get a more immediate response and a quicker 2-way conversation. Thanks again.

SB

Sonya B.  
Accounts Receivable Specialist  
  
Used the software for: 2+ years

### "I don't know what I would do without Service Trade!! It makes my job so much easier."

August 15, 2017

5.0

Pros

There are so many things I love about Service Trade!! One of my favorite things is being able to see all of the jobs at one location all on the same screen! That way I can look at all of the jobs & pick which one I want to look at. If it's not the one I need I can go back to the location screen & look at the other jobs. Sometimes I have to look at other jobs to get correct paperwork or pictures. So this feature makes my job a lot easier. I like how we can put helpful or important notes in the description box & it's the first thing you see when you bring the job up. It's such a time saver to be able to look at when the tech's clock in & out of jobs so you can see how long they drove & where on site by looking at the Clock Events quickly. The map on the main screen of the job helps us determine locations & directions. The techs being able upload their required paperwork & pictures at the job site is a life saver! We used to do everything the hard way. Our techs would have to bring the physical paperwork back to the office for us to scan into the computer. And the picture issue was a nightmare trying to get them non-digitally. My job location may be changing & my scared that they are not going to have Service Trade & I will have to go back to the dinosaur ages again to take care of the paperwork & pictures. My job without Service Trade would be miserable!

Cons

I can not hardly think of anything that I don't like about Service Trade! Every once in a while I can see a paper that a tech uploaded, but when you try to open it to the full screen it will just be white & there is no paper, so then I can't save it. And sometimes it will not let you adjust a paper or picture with the dragging the corners feature. But those things only happen like 1 time a month, if that.

Review Source

MT

Marek T.  
CEO  
Financial Services  
Used the software for: I used a free trial

### "ServiceTrade Review"

May 30, 2023

4.0

My overall experience with ServiceTrade has been positive. The software provided a comprehensive solution for managing service operations, from scheduling and dispatching to invoicing and reporting. Its robust feature set and real-time mobile access enhanced the efficiency and effectiveness of service workflows. However, the complexity of the user interface was a minor drawback that could benefit from improvements to enhance user-friendliness. Nonetheless, ServiceTrade proved to be a valuable tool for streamlining service management processes.

Pros

One of the things I liked most about ServiceTrade was its comprehensive service management features. The software provided a robust set of tools for managing service orders, scheduling appointments, and tracking service activities. The ability to create detailed job records, capture customer signatures, and generate professional invoices streamlined the entire service workflow. Additionally, the integration with mobile devices allowed technicians to access and update information in real-time, improving communication and efficiency.

Cons

One thing I liked least was the complexity of the user interface. The software offered extensive functionalities, but the interface could sometimes feel overwhelming, especially for new users. Navigating through various features and settings required some learning curve, and it would have been helpful to have a more intuitive and simplified user interface to improve the overall user experience.

Review Source

NR

Nicholas R.  
CEO  
Construction  
Used the software for: 2+ years

### "ServiceTrade Has Transformed Our Business"

January 2, 2020

5.0

Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices.

Pros

ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.

Cons

I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope ServiceTrade stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain!

Alternatives considered

[ServiceMax](https://www.capterra.com/p/107954/ServiceMax/)

Reason for choosing ServiceTrade

We started an implementation with ServiceMax and it was a horrible experience. The software was overly complicated and they outsourced the implementation to a 3rd party that was inexperienced and didn't understand our business.

Review Source

DS

Dan S.  
Technician  
Facilities Services  
Used the software for: 2+ years

### "You can’t spell best without ST"

January 7, 2022

5.0

ST allows me to perform more work at a faster pace. Scheduling is fast and easy. I’m able to be prepared for the following year using my notes

Pros

ST has made me more efficient in my daily routine. It’s very easy to use and I’m not at technologically advanced as others

Cons

When I come upon a “Con” my office staff is able to show me the answers

Review Source

Response from ServiceTrade

January 11, 2022

Thanks for the review, Dan! I love the title. That's going to be our new mantra :) Glad to hear it's helping make your job more efficient. Thanks again.

MM

Mark M.  
Vice President / Business Manager  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "ServiceTrade offers everything we need and more."

June 11, 2019

5.0

As a busy Service Company in the HVAC/Refrigeration industry, we have a number of areas within our business. Dispatching new service calls, completing routine scheduled Preventive Maintenance visits, payroll to hours employees, commission to other employees and quoting repairs from both within and out in the field. This software does it all. I went from payroll being a nightmare of hand written time sheets and multiple days of work to running a Clock Event Report from ServiceTrade and having my payroll done in 1-2 hours for an entire weeks worth of work. I particularly like the flow of the quoting and email notifications which keep me informed as the owner even when I am not in my office. My management and supervisors all have the ability to receive those same notifications and are already planning and proceeding with the work before I’ve even returned to my desk/office.

Pros

This software has many different features that help our business daily and combines everything needed in one software. Whether its time clocking for payroll, dispatching, re-curing jobs or quoting there are so many features to this software that continue to streamline our operations. ServiceTrade has a modern day approach to making our service work visible to the customer with pictures/videos all combined within the digital experience that todays customers demand. We struggled with a number of other softwares in the past before finally finding ServiceTrade.

Cons

With any multi-layer software that has many features, it takes time to learn and navigate through everything that it provides. I promise you that once you cross over the initial learning curve, you will be impressed with what this software can do to help all your employee’s jobs and lesson yours as business owners.

Review Source

TR

Tony R.  
Owner  
Construction  
Used the software for: 1-2 years

### "Service trade review"

March 1, 2023

4.0

Our folks really like it. Its a good service/work order platform

Pros

The ease of use and the amount of data it can handle

Cons

The cost for additional things it does is expensive. Time card, forms, etc.

Reason for choosing ServiceTrade

Again, ease of use

Switched from

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)

Service trade is easier to manuever through and handles more things better

Review Source

VR

Verified Reviewer  
Operator  
Construction  
Used the software for: 2+ years

### "Do not risk your company on this product"

February 13, 2024

1.0

The initial rollout was great however as fast as the program was operational, they became crickets. Updates & upgrades have caused unexplained data and functionality loss. Do not trust them. You will lose customers and employees

Pros

Mobile interface is acceptable Scheduling visibility is adequate

Cons

No follow through from ST Team Very poor integration Data gets 'lost'

Reason for choosing ServiceTrade

Their initial sales pitch was great and comprehensive however in the long run, the product did not live up to their sales pitch and the service after the sale was disappointing to say the least. There are one or two stellar team members but that is the exception.

Review Source

PA

Pearlene A.  
Operations Manager  
Public Safety  
Used the software for: 1-2 years

### "Fire Force Service Trade"

January 4, 2022

5.0

Over all I am very happy with service trade. I am building a kitchen department and without it I would be very time consuming.

Pros

Everyday use and tracking of jobs is user friendly. The reminders for services due is critical to cash flow. The bid system allows us to quickly secure jobs and manage them. Our customers can easily see the photos and reports to justify the expense of keeping their fire systems compliant,

Cons

I do not not like the canned responses from the service team. I am very busy and when I need help I do not have time to read an article. For the money we spend on this system I feel a live person should help not refer me to an article.

Reason for choosing ServiceTrade

Scheduling was superior

Review Source

Response from ServiceTrade

January 7, 2022

Thanks for the review! It's great to hear ServiceTrade is helping you better manage your time and your company's cash flow :) You can always call into support if talking with a specialist is more helpful to you than reading an article. Thanks again.

EC

Eric C.  
RME  
Construction  
Used the software for: 2+ years

### "Beat the billion dollar bullies"

October 24, 2019

5.0

I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.

Pros

The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless.

Cons

Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service.

Alternatives considered

[Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/)

Reason for choosing ServiceTrade

I had a really hard time implementing Field Service Management. Also, when I spoke to their customer support team, I soon realized that, even as a novice, I knew more about how software is supposed to work than the support team did. It was really frustrating.

Switched from

[Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/)

The customer service, the ease of use, the ease of implementation

Review Source

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