# Page 3 | ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ServiceTrade the right Service Dispatch solution for you? Explore 342 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews --- ServiceTrade 4.6 (342) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Page 3 - Reviews of ServiceTrade ## Showing most helpful reviews Showing 51-75 of 342 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Lead Coordinator Facilities Services Used the software for: 1-2 years ### "Very Easy to use and very user friendly" July 3, 2024 5.0 Again, I love the usefulness of ST. I would definitely recommend it to any company. Pros the invoicing of each job is super easy to use. I love the fact that you can see when the customer views the invoice. Cons The syncing with Sage 100 sometimes has its issues. Not syncing with the appropriate codes, is a hassle. There are a lot of work arounds we have to use for it come out correctly coded. Review Source Response from ServiceTrade July 9, 2024 Thank you for using ServiceTrade and sharing your experience with others. -- Leah MM Matt M. Assistant Service Manager Construction Used the software for: 1-2 years ### "Work with greater efficiency and professionalism " June 26, 2024 5.0 The overall experience has been very positive. I have found Service Trade easy to use and made my work more productive. Pros The professionalism presented to the customer. With the Service Trade platform all of our admin is streamlined from the office to the field and back again. It leads to timely information to the right places, and helps us present a very positive and professional image to our customers. Consistently. Cons The complaint is less of Service Trade and more a systemic problem routes in the reliance of mobile data. When cellular coverage is marginal or lacking it bogs the program down. Review Source Response from ServiceTrade July 2, 2024 Hi Matt. Consistency is a great word to use - and is important to both employees and customers. We're so glad to hear that ServiceTrade has improved consistency and streamlined processes for your business. Thanks so much for sharing your thoughts. -- Shelley PA Peggy A. Service Coordinator Construction Used the software for: Less than 6 months ### "New ServiceTrade user" June 25, 2024 5.0 I have been very satisfied with . Pros I am very happy with the intregration progress, and the support given to us from the onboarding team. They are very helpful. They don't leave you once you go live. Support is always a click away and they are very quick to respond. Cons I feel the way interacts with Quick Books could be better. We were lead to believe ServiceTrade would "talk" to Quick Books better than it does. Review Source Response from ServiceTrade July 1, 2024 Peggy, Thank you for sharing how our stellar customer success team is supporting you along the way -- they're pretty great to work with! Please do stay in touch with them about anything that can be better. Thank you for using ServiceTrade and sharing your experience with others. -- Shelley JT Janea T. Data Analyst Facilities Services Used the software for: 6-12 months ### "Great Product with Areas to Improve" May 14, 2024 4.0 Pros I really think that this product makes the scheduling and dispatching side of our work very easy and quick. It cuts out a lot of time wasted on communication by giving us the ability to access/schedule from anywhere and connect with our techs and customers in an instant. Referring back to past completed jobs and keeping tabs on job history of when/who/what as well as deficiencies has never been easier. Cons While this application makes dispatching and scheduling so much easier, it is lacking in almost every other area that makes a business run and does not make the integration process easy, so we find ourselves using multiple different apps when we'd prefer to just use as our primary for everything including accounting and billing. My biggest gripe is that there should be an option to set up notifications for things like New Deficiencies Added and upcoming contracts about to expire. A simple but accessible Admin Mobile App would also be a huge bonus so that we can schedule, add comments to locations, or view deficiencies on the go. Review Source Response from ServiceTrade June 3, 2024 Hi Janea. Thanks so much for sharing what you love and what you'd like to see improve with ServiceTrade. You shared some really good ideas in the things you wish were better -- and we can help with them! I'm asking our customer support team to get in touch. If you ever have ideas, such as an admin mobile app, that you want to share, check out ServiceTrade Ideas -- it's a forum where you can send feature requests directly to our product team. Info about Ideas is here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas Thank you for using and trusting ServiceTrade! -- Shelley CA Chelsea A. administrative assistant Public Safety Used the software for: 1-2 years ### "South Bay Fire INC " May 8, 2024 5.0 Love service trade! This makes my job so much easier! And also the technicians job a lot easier as well!! Pros What I love most about service trade is how easy it is to schedule jobs on service trade. Also, when you put an account in the first time, it saves the account so the following year you do not have to re enter the account information. Also, what I like is that you can look up an account just by the address. Super helpful, and that the map showing what jobs are already on the schedule and each person has their own color pin. Cons The only thing is that sometimes when you go to edit a job, when you click and move the mouse over the typed information, the window will close. Not all the time but once in a while. Review Source Response from ServiceTrade May 30, 2024 Hi Chelsea, Thank you for your review! We are thrilled that ServiceTrade is making your job easier.....and especially the technicians! Please don't hesitate to reach out to Customer Support at support@servicetrade.com with any issues! We are always happy to help. Thank you again, Leah JG Josh G. RSI Reports Developer Building Materials Used the software for: 2+ years ### "Love the product for the service industry" February 28, 2024 5.0 Pros Quick resolution to issues and workflow hiccups Cons Continued education seems to be a big issue for us, it's mostly because of our internal complex workflow but a general educational workshop would be great. I've gone through the certification process a few months ago and those seemed a bit dated as well. Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) We were quickly outgrowing the capacity of the database structure we had in place Review Source LA Liss A. Commercial Service Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Service Trade " May 20, 2024 5.0 the best so far , i love everything about this dispatching software Pros Honestly i like everything but what i really love is how accessible customer service is Cons there is nothing that i do not like about Service Trade Reason for choosing ServiceTrade sounded better product and way better price Review Source Response from ServiceTrade June 3, 2024 Hi Liss, We love working with you and your team and I will pass your praise of Customer Success to them. I hope you'll consider using ServiceTrade Ideas to share any suggestions you and your team have for how we can continue making ServiceTrade an even better platform for your mechanical business. If you haven't looked at ServiceTrade Ideas yet, the information is here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas Thank you for using ServiceTrade and being a great partner for us. -- Shelley Keith A. Inspection & Service Sales Facilities Services Used the software for: 2+ years ### "ServiceTrade is our Customer Service Department" February 14, 2023 5.0 Pros allows us to integrate our sales and quoting with our implementation and delivery of our services seamlessly to our customers. Cons The onboarding could have been a little more clear with how we should set up our assets with our recurring services. We had to make multiple attempts at getting the assets set up correctly in the beginning. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Review Source Response from ServiceTrade February 15, 2023 Hi Keith, Thanks for leaving a review! It's so valuable to receive feedback, so we appreciate you taking the time. ServiceTrade's goal is to enable our customers to deliver better service to their customers, so love to hear that! Best, Mary Clayton NL Nickolas L. Service Director Facilities Services Used the software for: 1-2 years ### "Servie Trade is a great software for any Commercial HVAC Service Company" March 9, 2023 5.0 From our introduction to almost 2 years later Service Trade has been reliable and trustworthy partner to help us achieve our business goals. The additional features and offerings they have introduced proves they are dedicated to helping us succeed. Pros The ease for our clients to access information about upcoming and past servie visits along with information by each of their assets has been a differentiator. Our service support team and servie technicians praise Service Trade because it is much easier to use compared to our previous software. Cons Flexibility with tasking forms is not the greatest but manageable, Servie Trade is being a great partner by listening to us along with working with us to improve this. Integration to our existing ERP doesn’t exist but Servie Trade has worked closely with us to deploy alternative methods. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Switched from [Access Coins](https://www.capterra.com/p/70093/COINS/) The Servie feature and Mobile Tech wasn't a great customer facing product and didn't give us the opportunity to differentiate ourselves form our competition. Review Source LF Lance F. General Manager Construction Used the software for: 6-12 months ### "Service Trade Good and Bad " March 6, 2023 4.0 I would say that we are happy overall with the ability of the tool. Especially when it comes to dispatch service, service quoting. We are lacking on the service contract, installation management and service inspection forms. We also would really like to have more reporting available. The account management and attention from our account manager \[sensitive content hidden\] has been excellent and he has been an advocate for our business. Pros Service Trade is a great tool for dispatch and management of our service business. We are looking for ways to utilize the system to also manage our construction and job costing of our installation business. We are finding that at times it is not as intuitive as we would like to create and utilize data reports from ST. The only way to do this to add a subscription for engineers to build the reports or go to the Enterprise which for a small business is difficult. Cons Some of the features are not quite ready like Service Forms or project management. We have also had some issues with getting parts ledger working 100% and this was not realized until we have gone live with the system. We woudl also like to have the ability to pull live reports to manage our business and don't feel this should require enterprise account if the reporting is already created and available. Reason for choosing ServiceTrade Recommendation Review Source BS Beau S. Service Technician Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Associated Fire Field Tech Review " March 6, 2023 4.0 Tracking past present and future jobs is critical to our company. This helps us stay better organized. Pros Being able to Tracy past present and future jobs and the notes and paperwork that are attached to those jobs. I am constantly using previous reports and notes from each customer to inspect and troubleshoot. Cons The cost of retrofitting our inspection forms into service trade forms. With how expensive this app is that is something that should be included not an up charge. There are a lot of feature we could use that Service trade offers but they are too expensive of upgrades. The app also freezes and glitches a lot on tablet mode. I cannot have the customers sign the work acknowledgment because it is not compatible with windows computers and then is too small of a box on my iPhone. Review Source PA Patrick A. Service Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Service Trade Review" March 6, 2023 5.0 Overall its revamped the way we do business and has vastly improved the accuracy in which we do things. Checking history or creating quotes is much faster and has cut down on time. Being able to look over all things done within time frames is great for tracking techs and productivity. Pros I like the history and scheduling components most. We use it as our main interface for the company and 90% of what we do is all done through service trade and service trade add ons Cons Problems with information being added to jobs on occasion is frustrating, some problems with getting things on or off of invoices when transferring from a job. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing ServiceTrade Pricing essentially, some other features had plus/minus the alternative but ultimately Service trade won the overall. Review Source BB Brad B. President Facilities Services Used the software for: 2+ years ### "Leveraging Field Software for Success" May 22, 2024 5.0 Outstanding! Great software and greater people! Pros makes all team members communicate better with our customers to best serve them. Cons Paying in full in 1 payment. It would be better to be able to pay monthly. Reason for choosing ServiceTrade Discussions were honest and helpful. They understood our business and how to make us better for our customers with their software. Switched from [Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/)[MSI Workforce Management Software](https://www.capterra.com/p/126627/Workforce-Management-Software/) Other services created more work in having to adapt to them and did not function properly. Review Source RM Richard M. GM Information Technology and Services Used the software for: 1-2 years ### "Review from FIRE FIGHTER PRODUCTS, Inc 2-2-24" February 2, 2024 3.0 Pros The centralized Online Dashboard and Layout. Cons Actual human live customer support is almost non-existent. No dedicated support, everything is by online service ticket, usually handled 6-8 hours or the next day. Review Source Response from ServiceTrade February 6, 2024 Thank you for taking time to share feedback. We do provide live support from 9 am - 7 pm EST and resolve many issues within a few hours. Our customer satisfaction score of 94% year to date indicates we generally do a good job, but there are always areas we can improve. We value all customer feedback and use it to continuously improve our support and service. Our customer support manager would welcome the opportunity to talk with you about your experience. Feel free to call customer support at (919) 246-9900, opt 2, and ask to speak with Ryan Jernigan directly. Thank you again for your feedback and for being a valued, ServiceTrade Customer! Leah TM Timothy M. Program Manager Facilities Services Used the software for: 1-2 years ### "Requested ST Feedback" January 6, 2022 5.0 ST has helped our start up company manage our quick growth. We would not be providing a great overall customer experience with it. Pros This software was created and is organized by people in the service industry. This is huge for me. They think like we do. Cons When we were sold this product, one of the really great selling features was the Chat Help. You have since downgraded this to an email tech support. (but cost stayed the same). As a result, there is an increased lag in response and no 2-way conversation. Just like the rest of your competition. Reason for choosing ServiceTrade After taking 3 other companies paperless, I saw the value in ST, and knew this was the right tool for us. Review Source Response from ServiceTrade January 7, 2022 Timothy, great minds think alike, especially when we share the same goal of growing service businesses. Thanks for taking the time to send us a review! Calling our support team directly is a great way to get a more immediate response and a quicker 2-way conversation. Thanks again. AD Amanda D. Manager of Business Applications Public Safety Used the software for: 2+ years ### "ServiceTrade Review" March 9, 2023 5.0 We are extremely happy with the product and team. Pros is easy to use for everyone in our company. This includes field technicians on the mobile app, schedulers, billers, managers, sales, and corporate users. ServiceTrade helps us track recurring services so that inspections are not missed. With deficiency tracking, they make it simple to quote repairs as soon as they're located and get the issues resolved for customers more quickly. The Service Portal for customers allows them to see their inspection reports, photos, job history, and upcoming appointments at a glance.Their support team is always friendly, quick with their responses, and helpful. Behind the scenes, their developers work quickly and thoroughly to ensure that new features are built as requested, tested, and then rolled out with minimal errors. Cons It would be nice for the mobile app and web versions to automatically log users out after a certain period of inactivity. We have found that some technicians have not logged out in several months, which is usually the root cause of mobile app glitches they experience. Review Source SB Sonya B. Accounts Receivable Specialist Used the software for: 2+ years ### "I don't know what I would do without Service Trade!! It makes my job so much easier." August 15, 2017 5.0 Pros There are so many things I love about Service Trade!! One of my favorite things is being able to see all of the jobs at one location all on the same screen! That way I can look at all of the jobs & pick which one I want to look at. If it's not the one I need I can go back to the location screen & look at the other jobs. Sometimes I have to look at other jobs to get correct paperwork or pictures. So this feature makes my job a lot easier. I like how we can put helpful or important notes in the description box & it's the first thing you see when you bring the job up. It's such a time saver to be able to look at when the tech's clock in & out of jobs so you can see how long they drove & where on site by looking at the Clock Events quickly. The map on the main screen of the job helps us determine locations & directions. The techs being able upload their required paperwork & pictures at the job site is a life saver! We used to do everything the hard way. Our techs would have to bring the physical paperwork back to the office for us to scan into the computer. And the picture issue was a nightmare trying to get them non-digitally. My job location may be changing & my scared that they are not going to have Service Trade & I will have to go back to the dinosaur ages again to take care of the paperwork & pictures. My job without Service Trade would be miserable! Cons I can not hardly think of anything that I don't like about Service Trade! Every once in a while I can see a paper that a tech uploaded, but when you try to open it to the full screen it will just be white & there is no paper, so then I can't save it. And sometimes it will not let you adjust a paper or picture with the dragging the corners feature. But those things only happen like 1 time a month, if that. Review Source MT Marek T. CEO Financial Services Used the software for: I used a free trial ### "ServiceTrade Review" May 30, 2023 4.0 My overall experience with has been positive. The software provided a comprehensive solution for managing service operations, from scheduling and dispatching to invoicing and reporting. Its robust feature set and real-time mobile access enhanced the efficiency and effectiveness of service workflows. However, the complexity of the user interface was a minor drawback that could benefit from improvements to enhance user-friendliness. Nonetheless, ServiceTrade proved to be a valuable tool for streamlining service management processes. Pros One of the things I liked most about was its comprehensive service management features. The software provided a robust set of tools for managing service orders, scheduling appointments, and tracking service activities. The ability to create detailed job records, capture customer signatures, and generate professional invoices streamlined the entire service workflow. Additionally, the integration with mobile devices allowed technicians to access and update information in real-time, improving communication and efficiency. Cons One thing I liked least was the complexity of the user interface. The software offered extensive functionalities, but the interface could sometimes feel overwhelming, especially for new users. Navigating through various features and settings required some learning curve, and it would have been helpful to have a more intuitive and simplified user interface to improve the overall user experience. Review Source NR Nicholas R. CEO Construction Used the software for: 2+ years ### "ServiceTrade Has Transformed Our Business" January 2, 2020 5.0 Before using we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices. Pros has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier. Cons I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain! Alternatives considered [ServiceMax](https://www.capterra.com/p/107954/ServiceMax/) Reason for choosing ServiceTrade We started an implementation with ServiceMax and it was a horrible experience. The software was overly complicated and they outsourced the implementation to a 3rd party that was inexperienced and didn't understand our business. Review Source DS Dan S. Technician Facilities Services Used the software for: 2+ years ### "You can’t spell best without ST" January 7, 2022 5.0 ST allows me to perform more work at a faster pace. Scheduling is fast and easy. I’m able to be prepared for the following year using my notes Pros ST has made me more efficient in my daily routine. It’s very easy to use and I’m not at technologically advanced as others Cons When I come upon a “Con” my office staff is able to show me the answers Review Source Response from ServiceTrade January 11, 2022 Thanks for the review, Dan! I love the title. That's going to be our new mantra :) Glad to hear it's helping make your job more efficient. Thanks again. DG Dave G. National Service Manager Construction Used the software for: 2+ years ### "Drop the Paper" May 28, 2024 5.0 We love ST and cannot imagine going back to the old paper hand written work orders, phone call dispatching and having to look in multiple places for information in order to send an invoice. Pros The ability to provide our techs with all the info needed in one place. We can track their time via clock events, record comments, deficiencies and photos videos to prove the work was done and to a high standard. Cons Onboarding out technicians was difficult and we learned (after some trial and error) that proper training upfront is imperative. We have also has some issues with Time Card and glitches with the software over time. Review Source MM Mark M. Vice President / Business Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "ServiceTrade offers everything we need and more." June 11, 2019 5.0 As a busy Service Company in the HVAC/Refrigeration industry, we have a number of areas within our business. Dispatching new service calls, completing routine scheduled Preventive Maintenance visits, payroll to hours employees, commission to other employees and quoting repairs from both within and out in the field. This software does it all. I went from payroll being a nightmare of hand written time sheets and multiple days of work to running a Clock Event Report from and having my payroll done in 1-2 hours for an entire weeks worth of work. I particularly like the flow of the quoting and email notifications which keep me informed as the owner even when I am not in my office. My management and supervisors all have the ability to receive those same notifications and are already planning and proceeding with the work before I’ve even returned to my desk/office. Pros This software has many different features that help our business daily and combines everything needed in one software. Whether its time clocking for payroll, dispatching, re-curing jobs or quoting there are so many features to this software that continue to streamline our operations. has a modern day approach to making our service work visible to the customer with pictures/videos all combined within the digital experience that todays customers demand. We struggled with a number of other softwares in the past before finally finding ServiceTrade. Cons With any multi-layer software that has many features, it takes time to learn and navigate through everything that it provides. I promise you that once you cross over the initial learning curve, you will be impressed with what this software can do to help all your employee’s jobs and lesson yours as business owners. Review Source TR Tony R. Owner Construction Used the software for: 1-2 years ### "Service trade review" March 1, 2023 4.0 Our folks really like it. Its a good service/work order platform Pros The ease of use and the amount of data it can handle Cons The cost for additional things it does is expensive. Time card, forms, etc. Reason for choosing ServiceTrade Again, ease of use Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) Service trade is easier to manuever through and handles more things better Review Source VR Verified Reviewer Operator Construction Used the software for: 2+ years ### "Do not risk your company on this product" February 13, 2024 1.0 The initial rollout was great however as fast as the program was operational, they became crickets. Updates & upgrades have caused unexplained data and functionality loss. Do not trust them. You will lose customers and employees Pros Mobile interface is acceptable Scheduling visibility is adequate Cons No follow through from ST Team Very poor integration Data gets 'lost' Reason for choosing ServiceTrade Their initial sales pitch was great and comprehensive however in the long run, the product did not live up to their sales pitch and the service after the sale was disappointing to say the least. There are one or two stellar team members but that is the exception. Review Source AR Allen R. Director Of Operations Restaurants Used the software for: 2+ years ### "Service Trade" February 28, 2023 4.0 Overall Experience as been Good to Great. Pros Service Trade is a valuable tool to help manage our business from intake to invoicing. Cons I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobil app. We also need affordable solutions to integrate with other 3rd party Facility Management Software's. (Service Channel, Corrigo, Simple FM, Ecotrak). Reason for choosing ServiceTrade Same as above. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) We made the switch to better manage our technicians work flow, deficiency capture, quoting, time management, & inventory. 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