# Page 4 | ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ServiceTrade the right Inspection solution for you? Explore 342 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews --- ServiceTrade 4.6 (342) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 25th, 2026 # Page 4 - Reviews of ServiceTrade ## Showing most helpful reviews Showing 76-100 of 342 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BO Bill O. Service Supervisor Facilities Services Used the software for: 2+ years ### "Great product" June 3, 2024 5.0 Pros Well rounded tool for your business and your customers. Cons Works well for me. Can't think of anything that needs improving at the moment. Review Source JD Jacob D. Owner Construction Used the software for: 2+ years ### "Used to be cutting edge but not premier anymore. " February 28, 2023 3.0 It's too expensive and too focused to be the best solution for us. But, I don't want to switch again so we're sticking with it, for now. Pros It's great for creating and dispatching service jobs. Cons It's too restrictive for any work other than service work, and it's too expensive to only be one of multiple solutions, so we have to use it for everything and find workarounds Review Source CH Cj H. Service manager Machinery Used the software for: 2+ years ### "Service manager " May 16, 2024 5.0 Pros Easy to use and learn. I can get a overview of all of the jobs for the day. Cons Sometimes the tech photos will not load properly Review Source Response from ServiceTrade May 30, 2024 Hi CJ, Thank you for your review! Please don't hesitate to reach out to Customer Support at support@servicetrade.com if you are having issues with photos loading. Thank you again, Leah ServiceTrade Team BS Billy S. Director of Service Construction Used the software for: 2+ years ### "Great Product!" March 6, 2023 5.0 Pros It has made our day to day service operations a lot easier and more productive. Cons The sales side of the software can be time consuming to teach. Review Source TS Tammy S. Office Manager Construction Used the software for: 2+ years ### "HVAC/R Company" April 1, 2021 4.0 Overall, the software is great. Our customers love the ServiceLink feature and those that are signed up for the ServicePortal love it. Pros User friendly - a tutorial and a few times using it and usage becomes smooth. We also love the support team. Cons Improved data storage to have the software not slow to a crawl as well as the Tech app could have better functionality in terms of improved search for assigned Jobs and enhancing what is available for a Tech to view. Review Source Response from ServiceTrade April 5, 2021 Thank you for the review, Tammy! We appreciate the feedback and will pass along your recommendations to our Product team. So glad you are enjoying ServiceTrade and love to hear your customers are loving it, too! VR Verified Reviewer Service Manager Facilities Services Used the software for: 2+ years ### "ServiceTrade Rocks!" November 3, 2020 4.0 Our overall experience is outstanding. The team is very responsive if any issue does come up. Pros is great for our business and our customers. The customer portal is a feature we offer to our customers that sets us apart from other companies. Ease of use in the field makes our technicians lives better. Scheduling and Time keeping is a breeze. The service history is an invaluable tool. Quoting straight from our technicians completed job helps us make sure we are not dropping opportunities, which improves sales and improves service to our customers. Cons There have been issues with syncing from the mobile devices. Review Source KJ Karen J. GM Public Safety Used the software for: Less than 6 months ### "Service Trade" April 23, 2024 5.0 It has been great so far. We just finished with our onboarding last month so we are tackling it now. Pros I like the ease of having everything at our fingertips. Cons Pricing. Learning all the different components, which are useful, but a lot. Reason for choosing ServiceTrade Ease of seeing the history and our customers receiving more information. Review Source Response from ServiceTrade June 3, 2024 Hi Karen. Thank you for sharing the ways that ServiceTrade is helping you. Our platform can do SO MUCH and it is a lot to learn! We are expanding our customer success team to help customers like you take advantage of every way that you can learn and use our software. As always, get in touch with us when you have questions or need some advice. Thank you for using ServiceTrade! -- Shelley DC David C. Owner Construction Used the software for: 6-12 months ### "Service Trade absolutely revolutionized our business. It is amazing." September 13, 2016 5.0 Our company went from a literal shoe box full of index cards to Service Trade. It was such an abrupt jump in technology our heads were left spinning. There are so many benefits to using Service Trade that it is difficult to lay them all out. The best way to describe it this. If our company were a car, we went from square wheels to round wheels. Everything just runs smoother and almost all our information is accessible from anywhere. Pros Service Trade understands the needs of service contractors today. Many of us (contractors) are simply not plugged in to the highly valuable technology platforms that we desperately need to compete in the service industry. They have assembled a software platform that is easy to use, easy to learn and yet, provides AMAZING tools that most service companies and contractors could never conceptualize, let alone build, implement and support. They are accessible and interested in my success as a contractor. Cons There is not much I do not like about Service Trade. If I were talking to a friend about Service Trade, I would say that some of my employees faced a bit of a leaning curve to get through. One cannot simply sign up and never work again. They offer live human U.S. based training (a deal sealer for me), training videos, a trouble ticket system, on screen walk through and a growing knowledge center. Like any cutting edge technology, it is exciting to learn, and WELL worth the effort. Review Source Response from ServiceTrade September 15, 2016 David, Thank you for sharing your story. I'll make sure that our services team know that they've made a different for your staff. We're happy to be your partner! -- Shelley LN LINDA N. Co-owner Construction Used the software for: 2+ years ### "Saved by Service Trade!" May 15, 2019 5.0 I am solving the problems of scheduling jobs for on time appointments. It was a nightmare before Service Trade. Now, I can schedule jobs and the techs love it. They each have iPads with the Service Trade app on them and we communicate all day instead of waiting for them to return to the office at the end of the day! Pros The service and software are perfect for our company and it keeps everyone on schedule.  I like that the techs can look ahead for the week and see where they are working and what jobs they are doing.  Also, I can keep up with where they are located and how they are doing time wise.   If I need to add another job while the tech is in the field, I can. I can update my customers by calling a customer to inform them that the tech will be early or late to the appointment because I can see where they are located and how long they have been on the job. I don't know how we survived without Service Trade!!  They saved us!! Thank you!! Cons I only have one complaint about the software and that is when I need to reschedule a job from one week to the other, I can't do it without going in the job and making the change. I would love to be able to move the jobs in the scheduling area where you just click and drag the job to the next day! I've asked Service Trade about this idea...I'm sure they will have it at some point! Review Source JD Jessica D. Service Cooridinator Supermarkets Used the software for: 1-2 years ### "HVAC/R Service" February 28, 2023 4.0 Pros The ease of use. And to make and assign WO fairly quick Cons If technician writes comments per service on a WO it doesn't carry over when sending a service link to customer Review Source CW Crystal W. Business Process Manager Consumer Services Used the software for: 2+ years ### "A must-have for modern service industry businesses" October 24, 2016 5.0 If you're scheduling multiple crews, wanting to see where the techs are/ when they clocked in, and wanting to give customers great follow up information and photos, you pretty much have to have Service Trade. After the initial learning curve, which is definitely not bad, it frees up a lot of time and bandwidth because you can do much more. It keeps it organized for you and impresses your customers with the technology they expect- even from their HVAC, fire/ safety service, etc. We've made a number of requests for changes and tweaks in the system to customize it further to our needs. Not all can be accommodated, but tech support has been great at listening to us and making sure they understand what we want. Then they tell us if it's feasible or if there is a better way that already exists. We've been really happy with the personalized touch. We attended their recent conference in SC and were really pleased with the additional ideas that are available that we're not yet implementing- getting to work on those ASAP. Get with the future or get left behind. is the new requirement for what we must provide to do good work and give customers what they want. ST is allowing us to expand and grow. Pros Ease of use, short initial learning curve, number of available features Cons Invoicing could be smoother - requesting more features for this area Review Source TC Tyler C. service sales Facilities Services Used the software for: 1-2 years ### "Service Trade Review by Service Sales" January 4, 2022 4.0 Pros The ease of having everything related to a client in one location is helpful. Cons There are just some filter options that would make it easier to go through data. Review Source Response from ServiceTrade January 6, 2022 Thanks for the review, Tyler! We're always open to hear feature requests and would love to hear your filter options. Wileen C. Inside Sales Facilities Services Used the software for: 1-2 years ### "Very helpful sales and management tool for Service Company" May 25, 2018 5.0 I like that you can have multiple tabs open for convenience and multi tasking Pros I like that everything is so user friendly and you can pretty much figure out what you need to do if you weren't exactly trained to do it. Everything is laid out so well and it is so easy to navigate through the system. Cons I do not like that if you reject repair quotes that the deficiencies come back in the system to be quote. I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system. Perhaps to mark them as Fixed, Compliant, Another Company Handled, Non-Issue, ETC. Review Source TO Thomas O. Service Manager Las Vegas Division Mechanical or Industrial Engineering Used the software for: 2+ years ### "Service Trade Mobile App." July 6, 2019 5.0 We have solved all our paper issues using one application. We are able to dispatch, quote, run time cards, conduct billing, keep track of open jobs based on shipping information. Plus if the technician doesn’t know where to go it goes right to maps for directions. Like I said it’s a great app. And gets better all the time. Pros The versatility to plan out jobs, pull up your assets, look back at prior work history, and to be totally paperless. It’s a little time consuming building your customers base. But once you have that established. You can do a repair, complete the job , add your pictures to the job , have a customer sign once completed. Review and expedite billing all within 24 hours. It don’t get much better than that. Cons A little slow at loading when you first start out for the day. Wish processing speeds were just a little faster. Not start and reboot, and now your ready to process. I hope that’s explained properly. Review Source RR Rick R. Electronic Systems Manager Construction Used the software for: 1-2 years ### "Service Trade Review" November 2, 2020 5.0 from the steps to input a service call in the office to dispatching and closing it out the ease of operations and the information provided my the techs fir billing makes the entire process more efficient and profitable. Could never go back to the old way of doing things Pros ease of use not only for office personnel inputing projects but the ease fr the in there field service personnel, this is where the biggest benefit and savings come in, the field guys grasp on the ease if use and because of the ease of use they bought into it and enjoy using it. Cons No real Cons just know that they are constantly tweaking and modifying to improve Reason for choosing ServiceTrade As stated above the ease of use is probably the biggest reason, this filled in the cracks as to how we were doing things in the past and eliminated profits and billings from falling into the cracks and either not getting billed enough or not at all Review Source DS Dan S. Fire sprinkler technician Facilities Services Used the software for: 2+ years ### "Technician user" January 4, 2022 5.0 Very good Pros I use this everyday to navigate my work and all my jobs Cons Sometimes the photos take a long time to upload. Review Source Response from ServiceTrade January 6, 2022 Thanks for the review, Dan! Glad to hear ServiceTrade helps you navigate your work everyday :) EH Eric H. Fire Sprinkler Manager Public Safety Used the software for: 2+ years ### "One of the best tools on the market, for a business of any size" May 23, 2018 5.0 I continue to be able to get quotes out faster than my customers have a chance to bid out the work. So the deficiencies I find, I typically end up conducting repairs for. Customers want solutions now... this app allows that Pros This software does it all. If you are looking to cut operations cost, as far as tracking job completion, deficiencies and scheduling, you will love this software. As far as I'm concerned, it's unmatched, and I've been in my profession for over 15 years, with big companies, who waste lots of time and money attempting to create similar tools which aren't incrementally close. Real rime deficiency quoting destroys competition who don't use this application. Cons From a user standpoint, there are many options only available from the web version which I think could be useful to technicians who use the mobile version. The number one thing for me would be the ability to schedule jobs from the mobile app which then can be integrated into the calendar on the mobile device. This to me is the only thing I would change. Review Source eR ena R. Business Operations Manager Industrial Automation Used the software for: Less than 6 months ### "ServiceTrade - a great product for service teams!" October 3, 2016 5.0 This is our 3rd go around with Field service software and up until this point I truly did not feel we would find something that would work in our industry. I am very pleased to have found . This software is clear, concise and easy to navigate. The implementation was a breeze and - a real pleasure to work with Steve and Aaron. Both gentlemen seem to understand the business itself and not just the software which is where I have experience difficulty with other software providers as they were not able to help me solve our business problems. It is easy to find the information you are looking for and the ability to tentatively schedule and plan out 3 months ahead is game-changing for us. Updates every two weeks and the software is continually adding new functionality means that we can continue to improve over the long term. This softrware is well thought out and suited to real working service companies. Pros Easy to navigate, scheduling and planning in advance, different views for scheduling vs. dispatch is a real bonus. Recurring services is an important feature for us and this software handles it the best I've seen. Tracking discrepancies ensures we don't drop the ball internally and ensures we provide the level of service we promise our customers. The asset details and the fact that technicians can access both the assets, and the job histories of each asset really easily makes their jobs so much easier. Ability to provide updates and job work orders/invoices to customers without any duplication using service link is a great feature. Cons I wish there was better reporting on technician hours as a separate report. It is easy to see the time on a job basis but it would be extremely helpful to report hours on a daily, weekly, bi-weekly and monthly basis separate from the jobs themselves. Review Source ER Eric R. Me Telecommunications Used the software for: 1-2 years ### "Service trade review " March 10, 2023 3.0 Good Pros It’s good has lots of features and ability Cons Can send messages to customers. It would be nice to be able to send a email from service trade. I like the service link but I don’t like that I have to leave service trade to send a message to a client Review Source RF Reggie F. Service Manager Construction Used the software for: 2+ years ### "Service Trade Rocks" January 14, 2020 5.0 This software is easy to use and robust. I have personally used 3 other automated dispatching software programs and this one by far is the best I have used. I love the fact that with a couple of clicks I can find history on any asset we have performed work on. The ease of building and sending quotes has increased our customer approval. Pictures and videos being uploaded to both the work acknowledgement and the quote makes explaining things to the customer unnecessary in most cases. They can just open the link and look at everything we wrote up. Our customers love the detail and the ease of use for approving quotes and for looking up their asset history on their own. All in all an awesome program. Pros The ease and simplicity the program is to use both on the administrative side and the field side Cons It can sometimes get slow when you have a customer that has a lot (over 800) assets. Review Source JB Jay B. National Training Manager Facilities Services Used the software for: 1-2 years ### "Field Service Tech, After-hours Dispatch." January 4, 2022 5.0 Great platform. Really illustrates the time costs and highlights where resources are lost Pros Map connectivity, Customer history, Technician and scheduling/admin notes Cons Can be a little confusing when learning to use it. deficiency reporting and notes not visible to all, photos get "lost" Review Source Response from ServiceTrade January 7, 2022 Thanks for the review, Jay. Visibility is a user setting so work with your admin to manage those controls. As for the photos getting lost or any other issues you run into, reach out to support and report on what's going on there, so we can take a look and address any potential bugs. Thanks again! DH David H. Technician Used the software for: Less than 6 months ### "Flexible tool for completing job paperwork" August 26, 2016 4.0 Pros The vendor spent several days at our company training us. He showed us how to use the app and web site and then reviewed our paperwork after we had spent a day in the field of actually using it on OUR jobs, on location. This was key to help us refine the details of how to properly use the software. The software allows us the flexibility of downloading paperwork from our main office to our tablets used in the field and uploading inspection and service forms and images back as scanned .pdf or .jpg files from the field, fillable .pdf's from the app, images directly from the tablet camera, or images and files stored on the hard drive, they can be emailed to the app or downloaded through the web site. This flexibility allows us to use many means to accomplish our work. I have found that the scanner app I used previously can share the scanned files directly with service trade without opening any other app, I used to have to scan the document, close the scanner app, open the file, share it to my email and then fill in the email address and other info to email to the recipient. This software also makes it easy to include a photo to document work that needs done or problems that need to be corrected as well as a quick image of the completed job to document how it looked when we left. Cons We currently have to continue using our old method of paperwork as well as using service trade to make sure there is nothing lost until everyone is comfortable with it so we have to do the paperwork twice. The software is internet based so in remote locations without Wi-Fi or good cellular reception it can be nearly impossible to get or send the paperwork. Some of the work can be downloaded before traveling to the site, completed in the field and then uploaded after returning to an area with good reception but this doesn't allow accurate timestamp of arrival and departure and the signed work order has to be left open until it can be uploaded. Review Source Kyle K. Director of Applications Construction Used the software for: 2+ years ### "Game changing application for us" June 18, 2019 5.0 Wonderful - great product and people! Pros We appreciate everything about the app as it is extremely useful across all functions and divisions. We have seen significant gains since implementation. Cons There are minor portions of functionality that I wish was included however, they are 'wish list items' that get included as time passes. Review Source MB Mace B. President Food & Beverages Used the software for: 2+ years ### "ServiceTrade Review" January 2, 2020 4.0 Both the people and the product are great. It is a great fit for our organization Pros The ease and the learning curb. It has been extremely easy for our field technicians to learn and implement the use of into their daily routines. Cons The development team is constantly coming out with new releases. I wish there was a better way for us to keep up with learning those new features and put them to use. Reason for choosing ServiceTrade I like the relationship and the trust we quickly established with the team. Switched from [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) Better product Review Source George W. Alarm Service Division Superintendent Facilities Services Used the software for: 2+ years ### "Service Trade has allowed our company to go to the next level" May 31, 2018 5.0 Pros This software allows for ease of customer database management. I like that I can store pictures and comments while doing a survey Cons I would like to see more features geared towards sales procedures (follow up reminders, call logs, etc.) I would like to be able to port survey pictures to a quote. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.