# Page 7 | ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is ServiceTrade the right HVAC solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews

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ServiceTrade

4.6 (339)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of ServiceTrade

## Showing most helpful reviews

Showing 151-175 of 339 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JW

Jasman W.  
Accounts Receivables  
Consumer Services  
Used the software for: 1-2 years

### "I use service trade daily and find it very easy to navigate and function."

July 27, 2017

5.0

My daily job functions are more manageable

Pros

What I like most about service trade is that the software team always work on improvements and updates to make it easier for companies like mine to stay current and up to date.

Cons

What I like least about service trade is that sometimes when you are using the search box it can be very sensitive on how and what you enter. I.E if you enter 103 East street to locate an address it will not pull it up because its saved as 103 E. Street. So in instances such as that it can be very sensitive.

Review Source

ND

Neil D.  
Account Manager  
  
Used the software for: 2+ years

### "One of the best tools that can be used for the service industry"

August 21, 2017

4.0

Pros

The ability to have technicians know exactly what they are going to service before they get to the customers site. Also, I like the map part to know where a technician is going.

Cons

Not being able schedule a job from the phone version. It would be nice to have it so a technician could schedule from their phones to cut down on the amount of devises a tech needs.

Review Source

MK

Mallory K.  
Administrative Assistant  
Restaurants  
Used the software for: 2+ years

### "Awesome Software"

May 22, 2018

5.0

Pros

It's very easy to bill in. You can see where the techs are when they clock in and out on site. Truly helpful for when you need to know where they are for a job. If you happen to make an error, it is easy to fix. Great software all around.

Cons

There is actually nothing that I do not like about ST. Like I stated in the Pro's it is super easy to use.

Review Source

NR

Nate R.  
CEO  
Public Safety  
Used the software for: Less than 6 months

### "Our Most Valuable Operating Program "

November 4, 2016

5.0

I know it looks like I went through the review and marked 5 stars on everything but I assure you it was intentional. The Service Trade software as allowed us to streamline our operations, consolidate mission critical operating systems and add bottom line line revenue. We've tried many platforms similar to Service Trade only to see each produce nothing but headaches and wasted money. The Service Trade support team is very responsive and have been great with creating added value features, like the customer portal. this is truly cutting edge technology that we use to ensure our operation remains efficient and profitable. Also, the customer driven features (customer portal, quoting/invoicing, integrated pics, etc) are used as marketing tools allowing us to further separate ourselves from the competition and increasing our margins by being able to "sell" that added value. A+ product

Pros

\- Efficient - Extremely Customer Friendly - Marketable - Ease of Use - Constantly Evolving with Valuable Features - Short Learning Curve for Field Personal - Ability to Integrate Other Software Platforms - Cost of Entry is Low

Cons

No Cons really, if we ever have an issue the support team jumps all over it.

Review Source

VR

Vinny R.  
HVAC TECH  
Utilities  
Used the software for: 2+ years

### "Great for techs!"

January 31, 2017

5.0

As someone working both out in the field as well as in the office I see both sides of this product. In the field you cannot beat the ease of attaching pictures and describing your difficiencies. As an in office employee I've found the system is not quick to navigate between customers and companies. Overall this is a great product just requires patience and a learning curve from office workers.

Pros

In field usage

Cons

In office ease of navigation

Review Source

BS

Bryan S.  
Alarm Division Supervisor  
  
Used the software for: 2+ years

### "Great product - Versatility and Visibility"

July 19, 2017

5.0

Pros

The historical tracking of jobs at your fingertip is the most valuable tool that any service person can have. Saving minutes a day with this one feature alone adds up to days and weeks, and everyone knows time is money.

Cons

Cons are few and far between. I would like to be able to upload different types of attachments beyond jpeg and pdf.

Review Source

LR

Lisa R.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Excellent Product"

January 2, 2020

5.0

Pros

Very user friendly. Provide great customer support, updates and manuals

Cons

Wish it could be more branch specific in regards to costs

Review Source

LE

Lynne E.  
Office Manager  
Consumer Services  
Used the software for: 1-2 years

### "Service Trade has helped our company grow up."

October 24, 2016

5.0

What I mean by that is, the use of this software has helped update our procedures so we can be more efficient and in sync with our customers and employees. We are able to record all procedures we have done and the history is right there for everyone to access and review. Once you have all your information there it makes processes run so much smoother which enables us to be better at our jobs saving us time and money, most of all keeping our customers taken care of with all their equipment information at our finger tips.

Pros

It has brought our company up-to-date with technology.

Cons

I'm not sure

Review Source

CB

Connie B.  
Accounts Receivable  
Construction  
Used the software for: 2+ years

### "Best Service Program"

October 21, 2016

5.0

I have used different service programs in the past, but Service Trade is by far the best. Customer reports can be uploaded so techs can see on their tablet, emailed directly from the job to customer.

Pros

All customer information can be seen from one screen, very convenient for techs in field

Cons

Tobe able to insert multiple e-mail addresses when e-mailing invoices

Review Source

ML

Matt L.  
Tech  
Construction  
Used the software for: 1-2 years

### "A wonderful asset to any business looking to increase productivity"

May 30, 2018

5.0

It helps me be more productive and saves time

Pros

The ability to see future work, past work, and the pictures and documentation features are remarkable. This software reduces time and effort to help organize and simplify paperwork and never having to worry about lost paperwork ever again!

Cons

From a mobile user's point of view, the front side of service trade normally functions and loads quick. But the back end of service trade, i.e. manifest and previous completions, loads slowly.

Review Source

AB

Alberto B.  
Suppression tech  
  
Used the software for: 2+ years

### "Great app! Very functional and easy to use. "

May 24, 2018

5.0

Pros

The organization of each job. The ease of pulling up each deficiency in the past. The ability to scan paperwork to each file.

Cons

Video uploads take forever. The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.

Review Source

CP

Cassidy P.  
Sprinkler Department Account Manager  
Public Safety  
Used the software for: 1-2 years

### "We love ServiceTrade"

January 2, 2020

4.0

Pros

I enjoy the ease of use and organization it lends itself to, by being paper free.

Cons

I really have no complaints, outside of occasional glitches I experience. Here and there, my page will jump around just when I click on something. Only happened a couple of times.

Review Source

SS

Scott S.  
Service Technician  
Construction  
Used the software for: 1-2 years

### "Great service"

January 2, 2020

5.0

Very good experience overall. Customer service is prompt with answers and very helpful.

Pros

Helps keep all jobs organized, the map feature is the greatest tool for time management.

Cons

When two devices such as an ipad and an iphone are using same login the clock in and out feature glitches.

Review Source

NP

Niki P.  
Regional Administrator  
  
Used the software for: Less than 6 months

### "Grade A Software "

November 4, 2016

4.0

It is quick, easy, and to the point. I have been in the hood cleaning industry for a little over 12 years now and have went through several changes with software devices. A few for example are; Outlook, Quickbooks, Timberline, Citrix trying several ways to making thing easier. ServiceTrade is smooth sailing for me. Once I was introduced to this system I picked on on a lot of things rather quickly so it is very easy for a self teaching program.

Pros

You can not really make a mistake. I like the fact you can get into the system and explore every option that you have to work with. I really like how you can enter all notes into the system and everything stays together making it very easy and accessible for the next time we services the locations. Over all in general the PRO to this system is it is quick, easy, & efficient!

Cons

There isn't really anything I do not like about the system except for the normal glitches where everything freezes sometimes and doesn't record your information cause it was in freeze mode. Other than that I have no complaints.

Review Source

SG

Shelly G.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "ST has streamlined our scheduling, customer maintenance and overall procedures"

May 25, 2018

5.0

Streamlining of Job processes Better communication to technicians

Pros

Scheduling Board - Real time pictures - Deficiency tracking and monitoring Recurring job set up Ability to reference historical jobs

Cons

There is no built in feature to download all pictures from a job Cannot easily scroll through job pictures

Review Source

MW

Misti W.  
Regional Coordinator  
  
Used the software for: 2+ years

### "Service Trade is VERY user friendly "

May 22, 2018

5.0

Pros

I like the fact that everything is very easy to use. Any time there is an update, there is a notification that notifies users and walks them through the process.

Cons

I do not have any cons. Service Trade is very user friendly, and pretty much self explanatory. It is the easiest part of my day.

Review Source

AM

AARON M.  
Senior Accounts Manager  
Construction  
Used the software for: 1-2 years

### "Solid, Well Rounded Product "

October 21, 2016

5.0

We use this program for almost everything. Communication with clients, scheduling of projects, estimate tracking. It's got most everything you could want in a commercial software of it's kind. I've been very impressed

Pros

Ease of use and the wide array of things it can do.

Cons

some formatting issues with quotes

Review Source

VR

Verified Reviewer  
Owner  
  
Used the software for: Less than 6 months

### "We have just started using this, but it is so user friendly. "

February 14, 2018

4.0

Tracking technicians time on site and travel time

Pros

It is pretty much idiot proof. Even the techs with next to no computer experience can find their way around it. And from the clocking in for travel and clocking in on site to clocking out, it has made tracking job time even more efficient than our old GPS tracking. The reports were able to be custom suited to our business.

Review Source

SB

Shannon B.  
Collection Specialist  
  
Used the software for: 1-2 years

### "For what I need service trade for, I have had wonderful experience "

May 11, 2017

5.0

Pros

User friendly I can keep track of techs time, keep track of quotes, I can look up service pictures, I can send emails to customer that have questions on the job, I see all the techs comments, and the fact I can listen to voice recorded message from the techs while they are on a job

Cons

Service trade might go down for 5 mins every now an then, no big deal cause it comes right back up. There is really not a lot of cons for service trade

Review Source

RO

Rafael O.  
Inspector  
  
Used the software for: 2+ years

### "This app is very simple to use and it helps greatly with scheduling."

April 16, 2018

5.0

Pros

I love the fact that I can bill in less than 24 hour after job completion. This App also helps keep track of location of all techs, which helps cut cost for emergency service.

Cons

Periodically it does kick me out of the app and reboots the app. It is an inconvenience when training

Review Source

JL

Jimmy L.  
Business Dev. Manager  
Construction  
Used the software for: 1-2 years

### "Service Trade Usage"

October 27, 2020

5.0

Very Googd

Pros

Ease of access when in field to pull quotes and create new ones.

Cons

Loss of information if not saved immediately

Review Source

KM

Kim M.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Great program!"

July 29, 2016

4.5

Pros

Great guys to work with! They are very professional and are very patient. They have a very nice on-boarding tracking program that keeps everyone involved in the on-boarding stages, on the same page. I know that when I need to go back to them for some further on-boarding (my fault, not theirs), they will be very helpful in getting us up an going. We are currently using Maximizer 10.5 Group. Exports to Excel were easy to do, but not all matched to Quickbooks, so I have some follow-up work I still need to do to match to the Quickbooks entries, and then we can go full bore onto ServiceTrade. We have used it periodically during our transition from Maximizer and we have liked it. The techs find it easy to use in the field, but we have not yet used it to it's fullest capacity. We especially look forward to using the customer follow-up tool, Service Link, and are anxious to see how it helps our marketing to existing customers. I like that they are always updating and improving the program. They do offer on-going training, also.

Cons

As an outdoor lighting company, we usually don't need to "Schedule" calls, but while testing the program, I found the "Scheduling" & "Dispatch" screens a bit complicated to view. But I think as I start using the program more, it will get easier. I'm not concerned.

Review Source

JW

James W.  
Technician  
  
Used the software for: 2+ years

### "I like the ease of use. How you can jump in and out of screens"

May 22, 2018

5.0

Pros

Can also use on your mobile phone with the app. Loads test and give you a list of future jobs. Ease of changes you can make if needed

Cons

The calender pop up for dates even when your not entering the dates. The clock in and out when the app is open on your phone

Review Source

GG

Ginny G.  
Health and Safety  
Facilities Services  
Used the software for: 6-12 months

### "Service trade review"

September 15, 2020

5.0

Pros

Pros: scheduling, job search, flexibility many of the tools in the system and business opportunities.

Cons

The system doesn't talk to partleger well for the desk top application when changes happen. The technical support takes along time to get answers.

Review Source

GF

Gordon F.  
Inspections foreman  
Public Safety  
Used the software for: 1-2 years

### "Good soft ware"

January 2, 2020

4.0

Dont use

Pros

Easy to upload paperwork and keep up with certain services on jobs

Cons

We take alot of pictures in our industry and ST does not allow you to select alot of pics from gallery and upload at one time

Review Source

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