# Page 9 | ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is ServiceTrade the right HVAC solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews

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ServiceTrade

4.6 (339)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of ServiceTrade

## Showing most helpful reviews

Showing 201-225 of 339 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LG

Lisa G.  
Inside Sales  
Construction  
Used the software for: 1-2 years

### "ServiceTrade Review"

August 23, 2016

4.0

Pros

Ease of use. Readily available customer techs. Ability to schedule jobs, receive job paperwork and create quotes in one location. Quoting templates, speed of quoting and speed of revisions.

Cons

We do not like the minimum 24 hour scheduling window because we have multiple inspection customers that exceed the 24 hour time slot (ie: 40 hours) Labor hours should have the ability to be changed to total hours and not just hours in a day. Some information must be expanded/opened for more detail. If it's possible to condense more notes in a snapshot.

Review Source

GM

Gabriel M.  
manager  
Construction  
Used the software for: Less than 6 months

### "Demand a free trial "

March 17, 2021

2.0

While they are attempting to sell you their product they are very accommodating. After the sale their support and professionalism disappear.

Pros

The software has good integration for back office use.

Cons

The mobile app is very cumbersome. In order to get the full use of their offerings you must operate two separate apps simultaneously. Their paperless feature is nothing more than making fillable PDF files and you have to exit their app whenever a form needs to be filled out. It is a very complicated process that they hide during the demos.

Reason for choosing ServiceTrade

We thought the product was a good fit.

Review Source

Response from ServiceTrade

March 19, 2021

Gabriel, thank you for the review. We have passed this along to your account manager to help alleviate any pains you're experiencing, in particular with mobile forms. Feel free to reach out to them or the support team with any other questions or feedback you have. Thanks again for the feedback.

ED

Eric D.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Great software platform... Great Team behind it"

March 21, 2016

5.0

Pros

Service Trade is very intuitive. We run a 6 truck hood cleaning business and my service crews picked up the hang of the software very quickly. My office staff loves it because they can quickly find things and easily send them back to customers.

Cons

I don't like required questions like this that prevent you from submitting a good review. These days it seems like only people who have something negative to say will take the time to write a review. This is a good product from a good company. I've got nothing negative to say (double negative!!!).

Review Source

KB

Kim B.  
Administration  
  
Used the software for: 2+ years

### "Service Trade far exceeds my expectation as far as service industry products go. "

May 22, 2018

5.0

Pros

Overall quality and user friendliness. I like when I have an issue or problem I can chat with someone instantly or within minutes. I always get a reply back and customer support is amazing

Cons

At times there are things I wish it could or I could change on the Features and Functionality but allowing customers to share that with tech support they always are willing to work on improving the system

Review Source

TN

Trey N.  
Vice President  
Construction  
Used the software for: 1-2 years

### "We have renewed for year 2!!"

May 12, 2016

5.0

Pros

This software has made our recurring service business operate much more efficiently. We rarely miss an appointment since partnering with ServiceTrade. The scheduling shows the closest jobs to your current location with directions which has allowed our technicians to become more productive. Because this feature keeps them on task they also have more time at home with their families!

Cons

I have found nothing to dislike with ServiceTrade. If you have ideas on how to make the software better they listen and can more than likely make it work.

Review Source

CR

Caleb R.  
Sales  
Facilities Services  
Used the software for: 6-12 months

### "Tales of Cantankerous Buddies"

October 21, 2016

4.0

It's a journey. There is no destination. You can't point fingers in a house full of fists. As a newly converted user of ST I'm in no position to criticize. Although as of yet, I'm learning at light speed. Ease of use, yeah. Perfect, well no. Lots of features don't seem necessary and other features are missing. Anyway nice work! Thanks

Pros

Lots features

Cons

Not completely flexible

Review Source

DR

Daniel R.  
Installs and Controls Manager  
Construction  
Used the software for: 2+ years

### "Great Product"

June 11, 2019

5.0

The ease of job tracking, scheduling, quoting and billing with Service Trade has made it a vital part of our day to day operations.

Pros

Service Trade is an invaluable tool for our business. It helped take us to the next level.

Cons

The dashboard could use some revamping, but the rest of the software is fantastic.

Review Source

KJ

Kevin J.  
Installation Manager  
Construction  
Used the software for: 6-12 months

### "A Great Program"

October 21, 2016

4.0

I have been using ServiceTrade now for almost a year. It took me no time at all to get used to the User Interface. It's a very stream lined, user friendly system. The best part for me is the customer service.

Pros

Easy UI. The updates and changes that are usually made make sense, and are always an improvement.

Cons

I have no complaints

Review Source

WH

William H.  
Service Manager  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Easy to use, productive "

March 29, 2018

4.0

Creates a nice workflow

Pros

Ease, productivity, simplicity and functionality, everything is tied or linked together. Nice to send a quote

Cons

Email filters are very limited Mainly love the software but sometimes the lack of filters makes managing calls and service overwhelming

Review Source

JH

Jim H.  
gm  
Construction  
Used the software for: 6-12 months

### "service trade"

January 31, 2017

5.0

been using it for about a year. very easy to use and it does a lot for you. the best program for commercial contractors. We had use other programs in the past and had to make it work for us. Service works for you, very easy to use.

Pros

it for the commercial contractor. very easy to use and tech support is the best

Cons

none

Review Source

TS

Tim S.  
Field Tech  
Construction  
Used the software for: 6-12 months

### "A techs apinion "

January 31, 2017

5.0

I have been using your product for about ten months. I like a lot but the problems with communications when we do not have service is often more than I can bear.

Pros

Photos, paperwork, directions

Cons

It locks up if I use it without cell service. L Flash dose not work when taking pic of work or paperwork.

Review Source

VR

Verified Reviewer  
Business Analyst  
Farming  
Used the software for: 6-12 months

### "I use it for anlaysis and the export tool allows for quick consolidation of data"

May 22, 2018

4.0

Pros

I like how it tracks the man hours as well as all the items/services that our team offers and bills out. It is simple to breakdown and find information.

Cons

I think some improvement could be made with ease of use in the online mgmt pages. I would personally like to easily access invoices and current jobs in how items and services re wracking up to see the value of bills.

Review Source

DB

Debbie B.  
Office Manager  
  
Used the software for: 6-12 months

### "Easy to navigate with minimal training"

May 23, 2018

4.0

Pros

My favourite feature is when you are creating a new customer it pulls in the complete name and address from google

Cons

Slow response time when saving data or moving forwards/backwards from one screen to another. Could be more of an issue with my computer.

Review Source

PP

Patrice P.  
Owner  
Public Safety  
Used the software for: 1-2 years

### "ServiceTrade"

July 30, 2016

5.0

Pros

We have been using ServiceTrade software for about a year and a half and we love it. It has streamlined the work flow for the technicians in the field, the office staff and the accounting department. It is easy to use and works well with tablets, smart phones and Quickbooks. The customer service is outstanding - very friendly and knowledgeable with a quick response time.

Cons

It would be nice to network with other users so I would love to see some training/user conferences offered

Review Source

NE

Nicole E.  
Fire Alarm Manager  
Environmental Services  
Used the software for: Less than 6 months

### "Fire Alarm Manager"

October 21, 2016

5.0

Our company began using Service Trade in May 2016. At this point my department and techs have learned how to use ST very easily and quickly! Since using ST we are finding it saving us time on quoting, invoicing and following up. We are so organized and we are lovin it! No matter what our question is Customer Service has answered our questions quickly! I have nothing to say negative about ST only positive!

Pros

Being about to click on deficiencies for a property and seeing everything that has been fixed or written up to be fixed. Being about to click on services and with a snap you can see exactly what re-ocurring service you do for that location.

Cons

The spinning between screens!

Review Source

ET

Eric T.  
Service Manager  
Facilities Services  
Used the software for: 6-12 months

### "Great support and ease of use, team is always open to feedback"

February 21, 2017

5.0

ST is great we are a regional facilities maintenance and general contractor and have all our guys mobile in the field. We utilize many different apps Service Trade integragtes well and has a simple user interface

Pros

ease of use, ST team is always open to feedback from users

Cons

none

Review Source

DC

Daryl C.  
Accounting Clerk  
Public Safety  
Used the software for: 2+ years

### "Excellent Tech Support"

April 11, 2017

5.0

Massive improvement to our productivity and general processes.

Pros

Easy to track jobs - opportunities and regular service Tech support very fast and communicates extremely well

Cons

Integration with other platforms still has some small holes. Use of system over external servers can slow down interactions.

Review Source

AJ

Amber J.  
Office Manager  
Consumer Services  
Used the software for: 6-12 months

### "Our Customers love the efficiency of Service Trade"

August 18, 2016

5.0

Pros

Service Trade is SO easy to use, and allows me to take care of our Customer's needs in a timely manner. The staff at Service Trade have been very helpful and are truly doing a wonderful job helping us serve our clients with the best possible service available.

Cons

Personally I wish there was a "Title Line" that could be fitted under jobs created on each of our customer's pages. It would make referencing a job much faster. Which would save time and energy on a daily basis for all of our personnel in the office. Overall, this is only a minor set back as I can still find the info I need.

Review Source

JW

Joel W.  
Office manager  
Construction  
Used the software for: Less than 6 months

### "Works great and as advertised"

June 6, 2018

5.0

Pros

What can I say, I have tried lots of different similar programs and I love this one. I can track progress by my techs in the field, keep up with quotes, send emails, and listen to voice recorded messages from techs out on a job. Love this program.

Cons

I have no issues that I can think of, but am always thinking of new features they can ad and suggesting them,

Review Source

JW

Jeffrey W.  
IT Manager  
Public Safety  
Used the software for: Less than 6 months

### "Just came back from their awesome conference"

November 8, 2016

4.0

We have just recently switched to ServiceTrade (within the past year) and its been a big change for our company. The process hasn't been the smoothest but our company primarily was working on paper work orders and so it was time consuming to get all the data transferred. We can tell though that once all the data has been set up correctly, then this software will be a game changer. They also put on an annual conference which was very beneficial for us to visit as we could meet with companies around the country that utilize this software.

Pros

Easy to use and set up so our customers can easily get the information that they want.

Cons

Time consuming to get set up correctly

Review Source

LC

Lauren C.  
  
  
Used the software for:

### "Review 2-13-2017"

February 13, 2017

4.0

It would be nice if you could update prices in the contracts with out having to delete the whole item. You should be able to edit the prices. That would be more helpful. Also I wish when you did update information, the app didn't have to refresh so much. It takes up time and slows down processes.

Pros

Like the assests page, the ease of the app for the technicians, scheduling.

Cons

It would be nice if you could update prices in the contracts with out having to delete the whole item. You should be able to edit the prices. That would be more helpful. Also I wish when you did update information, the app didn't have to refresh so much. It takes up time and slows down processes. Would be cool if there could be a way the technicians could process a payment at the time of service through the app.

Review Source

KC

Katy C.  
Admin Assistant  
Construction  
Used the software for: Less than 6 months

### "Took a shot on a free trial in search of a consistent dispatching software"

May 5, 2018

4.0

Pros

The free trial allowed me to test it with our techs and see how they responded. It also integrated with Quickbooks Online which was nice.

Cons

For the price they want after sign up there are other softwares that were better. There is a lot of potential but there still is a lack of consistent features and it was a struggle to get used to using

Review Source

TP

Tammy P.  
schedule coordinator  
Consumer Services  
Used the software for: Less than 6 months

### "my first review of ST"

October 21, 2016

4.0

Even though I have very minimum experience with Service Trade so far I think it is great! It is easy to navigate through the different areas. I am still learning and honestly feel that when I have more experience with it and its many awesome functions it will be the best program for the Industry that I am in. so far so good. I love it.

Pros

easy to navigate through. search features are great. love having tech support so close at hand all the time

Cons

it can take a long time to "think" and have issues with freezing from time to time in all areas of the application. have to restart too often.

Review Source

SK

Stuart K.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "President"

January 27, 2017

5.0

I have had this system for almost 4 years and found when we had selected it that is had the features we needed at the most economical cost. As we have expanded as a company the use of Service trade features has expanded and our customers think the service link feature is the tremendous device for use. The support from the home office for Service trade is excellent and very helpful. It's a great fit for us.

Pros

Ease of use and not the ability for our technicians to see what work has occurred and being able to send service link to customers showing the work what was done and the photos of the work.

Review Source

JE

Jill E.  
Strategic Development Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Finally an application that makes my life easier!"

January 26, 2017

4.0

ServiceTrade allows me to stay organized, ensure my work gets completed on time, and effectively communicate with my customers, utilizing the most up-to-date technology out there. It talks about the other programs we utilize as a company seamlessly! My technicians love the "live" communication and ability to send them everything they need instantly. Our quality assurance measures have improved since we are more easily able to review our work. Our quotes get approved faster since we are able to send audio notes, photos, and a one-click approval page in one simple email. I honestly do not know how we ever did business before adopting Service Trade!

Review Source

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