# iNexus Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about iNexus Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/132732/iNexus

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# 

 iNexus Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

iNexus

## What is iNexus?

iNexus the Ultimate Cloud Contact Center Dialers. The highest Dial Ratios in the Industry 100:1, Increase contacts by 500% NOW. Same day Free trial. Outbound: predictive, vertical, preview, SMS, Press1, TTS broadcasting up to 8 million dials per-campaign daily, Cell Phone filter, Dynamic ANI. Inbound: IVR, Multi call handling, skill-Base routing. Agent pop screen SuperScriptor and more!

## What is iNexus used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Debt Collection](https://www.capterra.com/debt-collection-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$59

Per User, Per Month

Free trial  
available

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Do you work for iNexus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.nexinteractive.com&name=iNexus)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### iNexus

4.3 (3)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$59

Per User, Per Month

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (3)

Ease Of Use

4.0 (951)

Value For Money

4.7 (3)

Value For Money

4.2 (774)

Customer Service

3.7 (3)

Customer Service

4.0 (746)

## iNexus alternatives

[4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/)

Starting price

$24.00

Per User, Per Month

Highest Rated

[4.8 (308)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

System alerts about the need to escalate an issue or request

Auto-Dialer

System that automatically dials calls

Automated Notices

Send automated reminders and notices to clients on overdue payments

Automatic Call Distribution

Distribute/route/connect calls

Blended Call Center

A call center that both makes and receives calls

Callback Scheduling

Schedules callback times

iNexus 38 features

System alerts about the need to escalate an issue or request

System that automatically dials calls

Send automated reminders and notices to clients on overdue payments

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Transfers live calls to other agents

Schedules callback times

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Control the name and number that appears on outbound caller ID

AI-based platform which conducts a conversation via auditory or textual methods

Manage contact details and communication with clients

For third-party collection agencies

Track and manage adherence to policies for any service, product, process, or supplier

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Federal Communications Commission (FCC) compliance

Federal Trade Commission (FCC) compliance

For first-party debt collectors

A call center that primarily receives calls, typically customer service focused

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Manage contacts across multiple mailing lists

Ability to chat online in real time

Agents choose who to call and when

A call center that primarily makes calls, typically sales focused

Manage plans with a set payment schedule that help customers pay outstanding debt

System calls multiple numbers at once and connects the agent to the first number that answers

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Monitor wait time and abandonment for incoming requests that have not been routed

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Computer-based system that allows users to send and receive voice messages

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We can help you find the software with the features you need.

Features

4.7 (3)

4.7

Based on 3 reviews

## Pricing

Value for money

4.7 (3)

Free Trial

Basic

$59.00

Per User,Per Month

Value for money

4.7 (3)

4.7

Based on 3 reviews

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## Support, customer service and training options

Customer Service

3.7 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.7 (3)

3.7

Based on 3 reviews

## User reviews

Overall rating

4.3

Based on 3 reviews

Filter by rating

5(2)

4(0)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

DP

Dennis P.

Customer Service Agent

### "The ease of use was just a must, this was just that!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

May 8, 2018

Pros

The easy access to the program allowed for anyone to make productive use of it. From the dialer's functions to the phenomenal connection and support, it's an essential for helping our clients.

Cons

At times it appeared that the servers became unresponsive, which caused a bit of downtime and the support was to the point, just the response time could be better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CR

Coletta R.

Owner

### "Nexus is a great tool, as long as it is working well"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

May 5, 2018

Pros

Nexus is a great tool to add information in and keep notes near, while on the phones. It also shows the latest data inputs and that is very helpful as well.

Cons

The bad thing about Nexus, is that when it does not work well, it can be slow and cause a delay on your call. Sometimes the areas are all grayed out, and you can not put information into the data fields as needed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CS

Caroline S.

### "Wow! It tripled my sales..."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

September 28, 2016

I've been using NEX dialer for the past 4 years and it has the highest calling ratio in the market with a great stability so it has tripled sales in our company.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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