# iNexus Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about iNexus Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/132732/iNexus --- # iNexus Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) iNexus ## What is iNexus? iNexus the Ultimate Cloud Contact Center Dialers. The highest Dial Ratios in the Industry 100:1, Increase contacts by 500% NOW. Same day Free trial. Outbound: predictive, vertical, preview, SMS, Press1, TTS broadcasting up to 8 million dials per-campaign daily, Cell Phone filter, Dynamic ANI. Inbound: IVR, Multi call handling, skill-Base routing. Agent pop screen SuperScriptor and more! ## What is iNexus used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Debt Collection](https://www.capterra.com/debt-collection-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for iNexus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.nexinteractive.com&name=iNexus) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iNexus 4.3 (3) VS. [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $59 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.8 (324) Value For Money 4.7 (3) Value For Money 4.7 (251) Customer Service 3.7 (3) Customer Service 4.8 (316) ## iNexus alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about iNexus Overview ### What company size and specific industries is iNexus built for? iNexus is designed for sales and contact-center teams of any company size that run dialing campaigns and need to filter likely spam and scam messages. It also fits organizations using Google Voice and staffing workflows with conversational AI, especially businesses focused on outbound calling and contact management. Features and Usability ### What are the key features of iNexus? iNexus offers chatbot and routing as core features, plus call center management tools such as automatic call distribution, IVR, queue management, call logging, call monitoring, and call recording. It also includes auto-dialer options, live chat, support ticket management, compliance management, reporting and analytics, and appointment management. Getting Started and Support ### What training and onboarding options does iNexus offer? iNexus provides in person training, live online sessions, and webinars for team onboarding. In person training supports direct instruction, live online sessions allow remote guided setup, and webinars offer scheduled presentations that can cover product features and basic usage. Getting Started and Support ### What customer support options does iNexus offer? iNexus provides 24/7 Live Rep support. Users can contact support at any time for direct assistance. No reviewer feedback is available here on response speed, helpfulness, or common frustrations, so support experience details cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request Auto-Dialer System that automatically dials calls Automated Notices Send automated reminders and notices to clients on overdue payments Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Callback Scheduling Schedules callback times iNexus 38 features System alerts about the need to escalate an issue or request System that automatically dials calls Send automated reminders and notices to clients on overdue payments Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Transfers live calls to other agents Schedules callback times Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID AI-based platform which conducts a conversation via auditory or textual methods Manage contact details and communication with clients For third-party collection agencies Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Federal Communications Commission (FCC) compliance Federal Trade Commission (FCC) compliance For first-party debt collectors A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when A call center that primarily makes calls, typically sales focused Manage plans with a set payment schedule that help customers pay outstanding debt System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.7 (3) Free Trial Basic $59.00 Per User,Per Month Value for money 4.7 (3) 4.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (3) 3.7 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(2) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent DP Dennis P. Customer Service Agent ### "The ease of use was just a must, this was just that!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 8, 2018 Pros The easy access to the program allowed for anyone to make productive use of it. From the dialer's functions to the phenomenal connection and support, it's an essential for helping our clients. Cons At times it appeared that the servers became unresponsive, which caused a bit of downtime and the support was to the point, just the response time could be better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Coletta R. Owner ### "Nexus is a great tool, as long as it is working well" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 May 5, 2018 Pros Nexus is a great tool to add information in and keep notes near, while on the phones. It also shows the latest data inputs and that is very helpful as well. Cons The bad thing about Nexus, is that when it does not work well, it can be slow and cause a delay on your call. Sometimes the areas are all grayed out, and you can not put information into the data fields as needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Caroline S. ### "Wow! It tripled my sales..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 28, 2016 I've been using NEX dialer for the past 4 years and it has the highest calling ratio in the market with a great stability so it has tripled sales in our company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.