CyTrack Intelligence Systems

CyCC

5 / 5 5 reviews

Who Uses This Software?

Contact centre technology is not reserved for call centres. The technologies and methodologies pioneered by call centres are now being implemented in all smart businesses today.


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CyTrack Intelligence Systems
  • www.cytrack.com/
  • Founded 1995
  • Australia

About CyCC

Powerful modular multi-channel contact centre suite, add the modules that work for you. Route and manage telephone, email, fax, web chat, web call-back, SMS and business processes.


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CyCC Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

CyCC Reviews

nothing

Dec 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: yes.this software is very important for every people , if we use this than we can easily take a secision.

Vendor Response

by CyTrack Intelligence Systems on December 13, 2015

Thank you for your review and comments

Great Software, outstanding support and Best decision made when we chose CyTrack 6 years ago

Jan 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Bob & Pete started using CyTrack almost 6 years ago. We receive 1500 calls between 8.30am and 4pm every day. In last 6 years, CyTrack has never given us grief. Users find it very easy to use and supervisors only need 30 minutes training.
We have received great help implementing this solution and support has been outstanding for all the in between upgrades. I have been in IT industry for over 12 years and I have to say that CyTrack solution has demanded least amount of administration from IT.
I would strongly recommend CyTrack if you are serious about providing quality service to your customers and ease of use for your users.

CyTrack

Jan 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Robust system with good customer service / support.

Rarely goes offline and serves its purpose as per system design.

Best Routing System and Multi Channel

Jan 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This product has the lot. Instant messaging, email routing and skilled based routing as you have never seen before.

Seeing is believing!

Cytrack Reinventing Customer Service

Jan 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Best reporting, and ease of use. Know exactly what your agents are doing every single second of the day. This system beats any system out there.