CyTrack Intelligence Systems

CyCC


5 / 5
5 reviews

Who Uses This Software?

Contact centre technology is not reserved for call centres. The technologies and methodologies pioneered by call centres are now being implemented in all smart businesses today.


Average Ratings

5 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CyTrack Intelligence Systems
  • www.cytrack.com/
  • Founded 1995
  • Australia

About CyCC

CyCX goes beyond traditional ACD systems providing you an array of communication channels such as Voice, SMS, Email, Fax, Web Chat, Web Call-back, Call back in Queue and Social Media connections meaning you can connect on any level.


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CyCC Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

CyCC Reviews


Great Software, outstanding support and Best decision made when we chose CyTrack 6 years ago

Jan 16, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Bob & Pete started using CyTrack almost 6 years ago. We receive 1500 calls between 8.30am and 4pm every day. In last 6 years, CyTrack has never given us grief. Users find it very easy to use and supervisors only need 30 minutes training.

We have received great help implementing this solution and support has been outstanding for all the in between upgrades. I have been in IT industry for over 12 years and I have to say that CyTrack solution has demanded least amount of administration from IT.

I would strongly recommend CyTrack if you are serious about providing quality service to your customers and ease of use for your users.

nothing

Dec 13, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: yes.this software is very important for every people , if we use this than we can easily take a secision.

Vendor Response

by CyTrack Intelligence Systems on December 13, 2015

Thank you for your review and comments

Cytrack Reinventing Customer Service

Jan 14, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Best reporting, and ease of use. Know exactly what your agents are doing every single second of the day. This system beats any system out there.

Best Routing System and Multi Channel

Jan 14, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This product has the lot. Instant messaging, email routing and skilled based routing as you have never seen before.

Seeing is believing!

CyTrack

Jan 15, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Robust system with good customer service / support.

Rarely goes offline and serves its purpose as per system design.