Who Uses This Software?

Companies that want to take their performance management process to the next level, or start one off on the right foot.


Average Ratings

22 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/year/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Cogendo
  • www.cogendo.com/
  • Founded 2010
  • United Kingdom

About PerformanceHub

PerformanceHub online performance reviews cover your entire performance and talent management lifecycle, helping your company, and everyone in it perform at their best. Highly flexible and packed with powerful features such as linked goals, linked objectives, configurable appraisals, feedback, competency reviews, 1-to-1s, sophisticated reporting, KPIs and many others. We're always here to help and will ensure your implementation is a complete success. Hosted in the UK and DPA compliant.


PerformanceHub Features

  • 360 Degree Feedback
  • Ad Hoc Reviews
  • Appraisal History Tracking
  • Cascading Goals
  • Compensation Management
  • Competency Tracking
  • Custom Rating Scales
  • Custom Review Forms
  • Goal Setting / Tracking
  • Individual Development Plans
  • Peer Appraisals
  • Review Cycle Tracking
  • Review Form Templates
  • Self Service Portal
  • Self-Appraisals
  • Weighted Performance Measures

PerformanceHub Reviews Recently Reviewed!

Excellent customer service! VERY simple to deploy and use.

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software was deployed in record time. Every challenge we faced was addressed quickly and efficiently. Could not be move pleased with the service we were provided.

Cons: That we did not use it sooner! We have changed our performance form every year for the last 5 years trying to get right. Congendo/Performance Hub did it on the first try!

This is the Ronseal of all HR products - its does exactly what it says on the tin!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple, intuitive, does exactly what it says it will do

Cons: None

Overall: PerformanceHub and the Cogendo team are outstanding. From an idea to launch in 3 months to a global audience in 78 countries, truly amazing. By far the best and intuitive Performance Management solution I have ever used and seen - I have seen many! Really impressive setup with a real customer focus. I am lost for words on how good Coegndo are. Naturally, we had the odd niggle along the way but that was more to do with our IT platform. The product is simple logical and has some great features for driving management accountability so that performance management then is based around the quality of the conversation rather than blaming the system and tool. I can't speak highly enough of the product and Cogendo team. Don't hesitate to work with them!

Recommendations to other buyers: Buy it!

Outstanding system functionality & customer support from Cogendo

Sep 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple to use, comprehensive in its' reach

Cons: Nothing

Overall: We have grown our company in the last 3 years from about 15 employees to nearly 100 and more than doubled £ turnover.
We decided early in the growth curve that one of our challenges would be properly tracking colleague appraisals and objectives but fortunately we were shown the PerformanceHub system which has proven to be everything claimed.
It is easy for both senior and junior personnel to use and recognised throughout the company as a must have tool.
Whenever we have functional questions or request operational upgrades the solutions are both swiftly supplied and easy to implement.
I would recommend Cogendo and PerformanceHub to anyone that needs a comprehensive HR objectives and appraisal package coupled with fail safe support.

Recommendations to other buyers: Make sure personnel are trained to understand how to use it most effectively.

Performance Hub - Simple system has improved engagement with process. Excellent customer support.

May 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Performance Hub is a simple, straightforward and user-friendly system, it covers the complete performance management lifecycle and also offers more complex functions such as feedback, one-to-one meeting reminders + note capturing and the ability to link objectives to wider company goals.
It can be used in its most simple form which has been helpful for us during the implementation phase, and while staff and managers get used to how it all works. We have received good feedback and have had a much greater level of engagement from staff since using Performance Hub.

We are still learning our way around the system but something that really stands out with Performance Hub is excellent level of service and on-going support provided by Cogendo. Rob & Neil clearly know their product very well, show great enthusiasm and also value any feedback we provide to continuously improve the system for all their clients. They always respond to queries in an extremely prompt and detailed manner and really offer an overall great level of customer service.

Outstanding experience

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had quite a lengthy query about making a few changes to the way our PerformanceHub was configured. The service I received from Rob at Cogendo, has surpassed anything I have experienced before. He promptly responded back and a few moments later he had talked me through the entire process and showed me how to configure the program not only on this occasion but should I need to adjust anything in the future. The process was absolutely outstanding.

Thank you!

This is the best system I have used within the industry to report appraisals

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My Managers 'like' doing appraisals as the system is very simple to use and find your way around. The team are very friendly and listen to ideas on how to improve efficiency of the system. 5 stars from myself and the team at Emirates Stadium. Thank you.

Ease of Use and Excellent Support

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: PerformanceHub is the easiest performance management software that I have ever used. It is intuitive to navigate. We have over 1,100 employees on the system and feedback has been positive from both employees and managers.
Rob and Neil are very open to suggestions and provide great support to me. Their tool is great and very cost effective.

PerformanceHub is a great system !!!

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is not my first time round the merry go round with a Performance Management System it is in fact the 3rd time I have worked on implementing and developing a performance management system so hopefully that will give you some context and comfort when you read my review.

It honestly has been the best experience of a development and implementation project I could have hoped for.

As I often say to people when I am talking about PerformanceHub the beauty and genius of it is in it simplicity. It is agile, user friendly and best of all does exactly what you hope it will do in regards giving our people a platform to get in the driving seat of their career while helping us to become better aligned and therefore more effective as a Company.

The 1st and 2nd development phases were hugely important for use to get it right and Rob and his wonderful team were there every step of the way to ensure we had the best delivery possible. They provided us with training material, user guides and came onsite to train our managers and PerformanceHub on site trainer to ensure a success launch.

They continue to innovate month by month with new improvements happening all the time. we love the starburst charts and the reporting where we can have full sight of our people and where they are at. The Monday morning Dashboard email is great for keeping our people at the fore thought of our business rather than the usual once a year let dusting off an excel spreadsheet.

There are many more wonderful things I could say about PerformanceHub and the team but "proof is in the pudding"......... I highly recommend to try it for yourself you won't be disappointed. We look forward to the new developments Rob and his team have in the pipeline and plan to use this system for many years to come.

Thank you from Delaware North

Enhances the User Experience and Levels of Engagement

Nov 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Performance Hub has been integrated effectively and well received across the business, enabling our organisation to move away from an uninspiring paper based document. This online system offers a real-time solution to objective setting and appraisals, enabling individuals and line managers to communicate expectations and record progress more effectively. Additional features such as one-to-one meeting reminders and note/action capturing, provides a comprehensive and well thought through tool to help develop performance and relationships within a business. Due to Performance Hub's user friendly functionality, we have seen compliance and engagement in objective setting and appraisals reach 100% within our organisation, saving both time and money by helping employees focus their attentions on the right priorities.

Rob and the team have provided unwavering support from day one, offering outstanding personal customer service. They made the set-up, integration and roll-out process easy, largely doing it all for us; and a year on they are still always on hand to answer questions quickly, providing guidance and helpful updates. Nothing appears to be too much trouble.

User friendly system for a small start up company

May 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From the demo on the website to a detailed training session with our full management team the information and support for implementing this system has been spot on! With a broad range of experience of carrying out appraisals within our management team we wanted a system that was user friendly and fit for purpose that we can build on as confidence within the team grows - PeformanceHub ticked all these boxes and is a system that people have virtually taken in their stride. We also have remote offices in America and China and we have been able to connect everybody up easily. Now we are up and running Rob continues to be there at the end of a phone or email which is invaluable. I would not hesitate to recommend this system!

Staff have all said it is simple to use and they like the flexibility of the design

May 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had really positive feedback from all staff about how simple it is to use. The flexibility of support from Cogendo and taking on board our suggestions has been quick polite and extremely supportive. Managers have said it is the best Performance Management system they have used and really like the tracking and cascading of objectives. It all flows and you can change amend as the objective is complete. The one to ones has been extremely popular with staff using in varying ways. All in all a wonderful success. I just need to ensure all staff will use it - this may take some time but will be worth it in the end.

Effective and easy to use performance management software at a great price!

Apr 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cost-effective, simple and effective system, straight forward set-up process, excellent level of on-going technical support provided by Cogendo; flexible system allowing us control over functionality - looking forward to the probation review function being added to the system and to further developments.

Easy to use, great features and great support.

Feb 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system has been received positively from a user perspective. The system itself is easy to navigate and contains enough information to support you in completing your appraisal accurately. This is due to the prompting service on screen which reminds you with what needs doing as well as help functions, negating the necessity to ask for help elsewhere.

However, the difference that I have found is that there is superb customer service , I have found working with Rob and the team a pleasure. Their courteous manner and rapid response has allowed us in turn to provide good customer service for our users which has added to the system being positively recognised. This in turn is a great result from our perspective and I look forward to continuing this partnership.

Completely changes the landscape

Aug 21, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We¿re a relatively small, dispersed company that cannot afford to lose focus on our objectives. We use PerformanceHub as an operational tool because it gives full transparency on how the company objectives link into individual objectives, which motivates our employees as they are able to see how they contribute to the company goals. It also ensures that everybody knows what is expected of them and for employees to manage their deliverables.
 
Being able to review performance against actual deliverables is important to us, not only from a reward point of view, but it has also helped with engagement and retention. The fact that PerformanceHub works in real-time completely changes the landscape vs the usual performance management process.

Well thought out product

Aug 21, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We would just like to pass on our thanks, as a team, for revolutionizing how we look at and manage performance management. For the first time, our whole team, Headteacher to Site Maintenance Officer and Administration staff, can see how their targets are adding value to the schools strategic development objectives.

Gone are the days of lost and out dated copies of performance agreements, which had gathered dust on shelves from one review to the next. Colleagues are now benefitting from being able to access and amend, live and relevant performance management data on the performance hub site, quickly and easily, safe in the knowledge that nothing with be lost and that the site is secure.

The lay out of Performance Hub means that as Head Teacher I can easily track all staff progress at the touch of a button teachers, as matrix managers, feel in control of the professional development of their teaching assistants, whilst the Head of Enhanced Provision remains able to track and add additional objectives, where necessary, as their Line Manager.

When we first considered purchasing PerformanceHub the thought of moving away from our tried and trusted paper method, which I can¿t believe we ever thought was effective, was very daunting. However, your excellent customer service and attention to detail has made implementing PerformanceHub a pleasure. Not something you get to say about many computer-based programs! Thank you for the amount of time you have dedicated to our countless questions. No query is ever too small for you to act upon.

As an organisation we would not hesitate to recommend PerformanceHub or Cogendo.

Exceptional Support

Aug 21, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: PerformanceHub is not just an appraisal management tool, but it also aligns our five locations around the world by coordinating objectives across the company as a whole - accessible anywhere at anytime. In Cogendo, we have a partner that values our feedback and always addresses it in the best way for us. We get exceptional, first class support and remarkable cooperation.

Great company to work with

Aug 21, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We¿ve been working with Cogendo since seeing an early prototype in June 2011. We've found them to be very accommodating and responsive to our needs both in terms of product development and operational support. Cogendo have also helped with internal comms, process development and training. Overall we have a great working relationship.

As part of our due diligence, our teams audited their development, QA, security, privacy and support procedures. Some concerns were raised, but Cogendo quickly dealt with them. Our internal teams are satisfied with Cogendo¿s longevity and ability to support us into the future. Given the business we¿re in, our teams understand what it takes to provide service and are satisfied that we will be able to continue using PerformanceHub for the long term.

In December last year (2012), we rolled PerformanceHub out across eCommera over 4 countries. Initial teething issues were dealt with quickly and the system has been well received by staff.

Cannot be beaten

Jul 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Extremely easy to use from both an administration and an end user point of view. Furthermore, the speed of the customer service is incredible and so thorough! Very impressed.

Amongst the best solutions I have used

Jan 25, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Staff performance reviews are something that can often cause stress within the management function. The HR teams ascribe a very high priority, while so many managers need to get on with their 'day jobs'
Anything to smooth this over must be welcome.
We deployed Cogendo Performance Hub in an eCommerce organisation of several hundred staff in central London. Set up was easy, as was maintenance. Technical queries were responded to promptly and professionally. The overall made the management of staff objectives a far more pleasant experience for all involved.
I would recommend this to be short listed in any organisation looking to update or move to a centralised management system.

Easy to implement PerformanceHub

Jan 15, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having just implemented PerformanceHub in our organisation, I am pleased to say that implementing the system was extremely straight-forward and pain-free. We are still learning our way around the system but the ongoing support received from the team at Congendo has been excellent; they know their product well and are quick to respond to queries and offer solutions. From an adminstrative point of view, the system is a dream; extremely straight-forward compared to some databases I have used; the system looks like a basic uncomplicated product and that is exactly what it is. From a user's point of view, there have been some teething problems (but not many!), but I believe that is more likley to be down to our users struggling to get to grips with yet another new system, and not as a result of the system itself. Based on the short-time we have had PerformanceHub in place, I believe it is a huge improvement on the time-consuming labour intensive paper based system we used previously.

Online objective tracking and performance management made easy!

Jan 15, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have recently introduced this software to a client who was taking the first steps in implementing a performance management process. Whilst the system cannot (and should not) substitute for meaningful conversations, the layout is fairly intuitive and well presented. My favourite aspect of the system is the ability to link and cascade objectives throughout the organisation, so that every team member can see how their input is helping to achieve the wider company goals. Also the constant process of development means that it gets better each time we look for new functionality.
It will take us a while to get to grips with the whole appraisal process -as well as Performance Hub itself - because any new initiative takes time to embed properly.
The customer service we receive from Cogendo has been second to none - very responsive, pragmatic and patient!
Overall a very good product, supported by an excellent team.

New direction

Jan 15, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have conducted paper based appraisals for many years and the format had become stale.
PerformanceHub has allowed us to relaunch our whole approach to appraisal at a time when our business is growing and changing, with lots of new people. As with any new system some aspects of implementation have proved challenging but there is widespread acceptance that it is a major step forward. Being able to clearly link individual objectives to the corporate goals is very helpful, as is the opportunity to review objectives as we go along.
Still much to do to integrate PH fully but good impressions so far.