Who Uses This Software?

Booking and marketing software for tour and activity companies.


Average Ratings

376 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Xola
  • xola.com
  • Founded 2011
  • United States

About Xola Online Booking Software

Xola is the only unified reservation, sales, and marketing platform for tour and activity businesses. Manage every kind of reservation (online, over the phone, in-person, or from a reseller) with real-time availability. Sell through the world's largest marketplaces in a few clicks. Increase online revenue with automated abandoned booking remarketing features and track your marketing success in easily with our Facebook Pixel and Google Analytics integrations. CC rates as low as 1.99% + 30 cents.


Xola Online Booking Software Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

Xola Online Booking Software Reviews Recently Reviewed!


Customers need to reschedule? Better hire a designated scheduler because Xola camt handle it.

Jun 18, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I started with Xola. Used to have one on one support. It's pretty enough. You can find work arounds for most problems.

Cons: If your in a business where weather can cause trip cancellations? Xola STILL isn't powerful enough to allow customers to reschedule on their own?!? So a reservation system where you NEED a human to reschedule customers over the phone. It's ridiculous. Xola has no desire to fix this giant hole and it's frustrating. They seem to cater to small guides and tours. My small business has theirvanilities taxed. The outsourced their help which is fine but I have no more ability to speak to anyone of consequence that can understand that it's insane to not allow customers to be able to reschedule them self's after a cancelled trip. I've spoken to several vendors who went back to peek pro over this feature and go for gift card software that does not have the amount put on it regardless if you like it or not.

Overall: Online purchases, quick payout.

Vendor Response

by Xola on June 21, 2018

Hi Chad- Sorry to hear you are running into some issues. I am, however, happy to let you knew we do have self-service options available to your customers. My teammate Jessica just left you a voicemail. We'd love to be in touch about how to make sure you are making the most of Xola. All our support is in-house and available 24/7. Feel free to reach out anytime via call, chat, or email! Cheers, Sophie

Xola is an easy system to navigate which has greatly helped us to streamline our booking process.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: --The system is very user-friendly
--When we encounter any issues with the system, the online support staff is quick to respond and able to provide us with efficient solutions.

Cons: --Still missing some key features that would really help us to better manage our reservations process, although I am pleased to see that the team has taken into consideration some of the requests we suggested.

Capterra-loader

Our company has been using Xola for the past four years. Overall, we've been very satisfied.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer support. Design. Analytics. New features rolled out regularly. Fixed pricing (no pass-through fees to customers or volume pricing).

Cons: Some features still lacking- like scheduling based on inventory. No multi-account support with one login (switching back and forth).

It get the job done without confusion

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has many features that become very useful for when customers have questions or have coupon codes. It is also easy to put our employees on a show.

Cons: The mobile version is not as good as the desktop version. I need to be able to book customers and apply codes

Xola is super easy to use, but has potential to be so much better.

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It helps me book games quickly and is easy to use from the back end. It looks very clean and organized.

Cons: We use Bookeo for some of our stores, and it has more features and is a bit more helpful when it comes to tracking and giving us data. Glitches happen too often. We need a way to block seats in the experience while we are booking, so no one comes out from under us to book the game. I've had to disappoint guests a few too many times because a game was booked out from under me.

Xola is super handy to use for booking reservations with our hot air balloon company!

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Xola is straight forward, easy to learn and use. I enjoy how quickly I can chat with support with any questions I have without having to call in during business hours on our work phone. The abandoned bookings features are also quite helpful!

Cons: When I cancel a reservation the system immediately deletes most of the guest's information. Oftentimes the guest will call back eventually and want to re-book and are annoyed that they have to give us information twice. A second thing that I run into trouble with is that if I need to modify the check-in time for guests, I cannot simply do so and send an updated email about the new time, we've had to manually call our guests to update their new meet time.

Reviews for their representative- she was super helpful getting Chicago Pedal Boats set up!

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall, the ease of use from customers selecting dates all the way through the checkout process. Load time is fast and very straightforward for customers.

Cons: Just a few custom design things I'd like to have happen, but I'm sure everyone has their own ideas of what a page should look and feel like. Overall, it's a solid product!

Good, but challenging at times.

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The way it looks to customers and is reliable. Customer service is also awesome. App on iPad works great.

Cons: They way the Ad-On's are not well seen. People get really confused with our Private Room option. The phone app could be a little better - I aways just use the browser on my phone which makes it difficult.

As a user on the back and front ends of Xola, there are certain things I find frustrating.

May 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the ease of ordering products and how they are laid out in the calendar format. I like that I can check information about individual customers and see their purchase history through the "customers" search engine.

Cons: I do not like some of the limitations of searches (having to click over to "customers" before searching a name in order to find it anywhere besides upcoming bookings), I do not like the number of "click throughs" I have to go through in order to get to certain information (i.e. having to click on the settings of a booking after searching, and then clicking on the customer's name to pull up their information, rather than just being able to directly click their name and get their information).

Good balance of features, ease of use, and price.

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer support, and the TCO is the reason I am with Xola. The features, functionality and analytics are adequate.

Cons: Limitations, and not as rich in features for my particular industry (escape room) as I'd like. The calendar view could be better.

Capterra-loader

We needed a booking software that could handle a heavy load and had lots of bells and whistles.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The abandoned booking rescue. The ability to schedule my staff on certain days to cover events. The picture of the event in the actual booking is quite nice, alot of them are text only and that is very boring.

Cons: Honestly every time we contact the company with a feature request, we've been lucky and most of them have been added! now its just minor things like i wish the calendar was monday through sunday instead of sunday through saturday.

Overall: Very easy to book for both my customers and my staff. very customizable.

My experience with Xola has been overall very positive. They provide an excellent platform.

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the features and functionality of Xola. It is very easy to change bookings, add information, etc. They provide all necessary features.

Cons: I believe there is room for improvement in Xola's ease of use. Sometimes different functions are hard to find.

Overall: It makes booking slots at our business quick and simple.

Glad we switched to Xola, easier to use, quick to learn!!!

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and train staff. It is also very easy to create new items in the system. The abandoned cart feature is a bonus in this software. Superior customer service! Not expensive at all.

Cons: I wish the reporting was a bit more robust. Also, we would like to see better scheduling with guides.

Overall: Better than alot of software out there.

Capterra-loader

Incredible the work and dedication that this company puts to work

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Incredible the work and dedication that this company puts to work with its clients its wide range of services please any possible client that may have, even the most demanding, I am very satisfied to have worked with them.

Cons: I really do not have any complaints. The services offered left me very pleased and happy. Excellent service

Easy to use reservation system that makes it easy to accept online bookings!

May 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Xola made it easy for us to take online reservations and send professional confirmations. Easily share information with our guides and guests. Tracks reservations that still owe a balance. Use of coupons codes is a nice feature. As well as the rescue emails to people that abandon their cart. Xola was a nice step up for our business to add some professionalism to our reservations.

Cons: Our company takes a broad range of reservations. It doesn't work well for an activity that has slight changes to locations for a given activities. When it comes to shuttle reservations that typically have variations it's hard to make it work in the system .

Overall: Online Bookings, paperless driving directions.

Xola has completely streamlined my business and boosted revenues. It's well-designed and easy to use

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent customer service. They are always adding new features that make it more useful and efficient.

Cons: Over the years I've had many specific complaints about the software, but they have eventually made changes that addressed almost every one of those issues. The one remaining change I'd like to see is the ability to send invoices for a booking that allows the customer to pay a deposit online.

I appreciate Xola's reliability.

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Web site dependability and the customer service is immediate, helpful, and they have a fun sense of humor too.

Cons: A lot of great, new development is taking place but I feel like sometimes that means there are glitches in the basic functions that can be hard to work around.

This is easy and makes tour bookings so easy!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Love the feature that it highlights the tour guides and tells a bit about them before the customers go on the tour.

Cons: It does not verify that the tour guide accepted the tour assignment. It only assigns the tour guide. We are constantly texting to find out if the tour guide received the booking.

The software seemed fine but it was not personal and I never spoke to a person.

May 03, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the fact that it was seamless from my website to the booking software. The onboard experience was the most customer centric and I felt like my transition was very smooth and I had a go-to person who took care of my issues and account.

Cons: I did not like the requiring that people had to pick a tour and a date and lock in their email just in case of abandoned booking.

Well structured system. Great customer service.

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Organized and constantly doing upgrades. 24 hour customer service is extremely helpful since we work nights. Easy system to learn and use.

Cons: Wish there was a few more things we could do with the system for us specifically as an escape room. Wish the app was more user friendly and could do more.

Overall: Live customer service. User friendly system. Organized so I could keep our bookings organized and usually never had a problem with the system itself.

Excellent customer service!

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flawless execution; never had to deal with any major issues. Their customer support team is top notch - if you have a question they will ALWAYS respond immediately

Cons: They need to add functionality (worker scheduling & automated pre-trip texting and emailing). For what the software is though, it's excellent.

Overall: automated bookings over the internet

Using for my escape room - great user interface, amazing customer service new business setup!

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility to customize all the things I need to do for my escape room, options to setup what I come up with, customer service setting up a new business has been phenomenal.

Cons: Nothing yet, I have been able to do everything I need to do. Perhaps as I run into new requirements there may be something. Actually, hoping split payment is available soon.

Overall: Running my escape room with peace of mind.

Been with them for 2 years now and like the improvements being made

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Invoicing, checkout ease for customers, clean look, customer support is wonderful, and I appreciate the new option for opening up the booking window when a group has already booked.

Cons: Would like to be able to fully delete a game on a day or time and not have to zero it out and still see it on the back end, multiple room invoicing so we don't have to create a million multiple game listing option, and the gift certificate option needs to be customized to not show the blue presents on top.

Capterra-loader

Not happy , considering using another software

May 03, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: customer support, it is great that we get the software all set up and that there is a team to help any time. The software looking pretty.

Cons: if your client books 4 sessions, they get 4 confirmation, 4 reminder and 4 follow up emails, there is no option to just send them one email with all bookings listed there.
in our confirmation email, you should not advertise yourself. it makes us look like we are using a free software. no. we pay a lot to use our software, so get your logo off and stop advertise yourself to out clients for free. or if advertise yourself to our clients, then you should pay us, so reduce your price.
useless financial reports, useless invoicing . if a client has 4 bookings, you have to send 4 invoices only can be done from the back end.
The templates are no good for the follow up emails, asking for reviews, and you cannot alter them
Your mobile app is crashing all the time and doesnt give you the chance to put through coupon codes. It only can be used for checking if everyone has maded a new booking since you weren't looking. Only if you don't have your computer around. I am super disappointed

Overall: managed the bookings through this

we are and escape room, we have 8 employees (we are not an accounting firm the system suggests below)

Excellent interface and usability but rigid in its features and customization

May 03, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to train staff on. If you can work an iPhone you can work on Xola.
Good mobile access for staff

Cons: - Very little customization available for unique businesses
- Limited accounting reports that take heavy editing in Excel to get the needed information
- Organizes by customer email instead of name, can create major problems.
- Europe based support team so finding a time to connect with them can be tough
- No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side.
- No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through.
- Easy software for small/medium sized companies, not good for larger companies
- Limited marketing features and hard to customize
- The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.

Overall: Easy to train staff, nice mobile features.

We use Xola daily to book trips, schedule guides and allocate resources for tours.

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The responsiveness of customer support is unparalleled. Xola has worked with our company extensively to tailor the experience to our business.

Cons: Linking dissimilar trips that use shared resources has proven to be difficult at times. Some of our trips have different departure times that are difficult to identify in the system.

Capterra-loader

Has been a great booking service for our Paint Blast Escape the Room company!

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Flexibility and ease of use. The pace in which new features are being added and the amount of interaction we as customers can have with the business.

Cons: Does not have a robust CRM or outbound data connection. Having this would allow better targeting and follow-ups to existing and return customers.

This is perfect for being aware of my scheduled hours

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to see a dashboard of my current and upcoming schedules is very helpful. The accessibility is a much needed asset in my busy lifestyle.

Cons: I wish I could view notes more easily regarding customer reservations/bookings without having to navigate so much.

Works well for booking and great analytics

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Analytics are useful and fast to load. I do not use it to book customers as we have another team that does this. I use it daily to check revenues, analytics, realized earnings, and other reports.

Cons: App needs some work. Would like to check analytics and reports via app if possible. It would be great to see a graph or report of how many customers are booking per day and how large each booking is.

Xola has streamlined our booking process and made it easier for customers to sign-up online.

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Xola has really streamlined the booking process. It has made it easier for us, in the office, to manage bookings coming in and see when trips and courses are happening. If we are booking private trips or courses that are not listed on our website, we have built our backend system to allow for us to do this quickly. Xola keeps our customers credit card numbers on file in a safe and secure manor making it easy for us to take deposits and final payments prior to a trip or course. Our customers seem to find the booking process easy and user friendly. We have also integrated the use of Smartwaiver with Xola which has made tracking waivers much easier and taken the need of our guides to do it away. Our guides are still learning Xola but Xola has made it so the guides can quickly access the client information without having to send it in a seperate email.

Cons: The biggest thing that we wish was different was that on the calendar, during booking and on the backend, that Xola showed the length of our courses. It only shows the start date, and although this hasn't been a problem, it would be something that would be a nice addition to make life a bit easier. Along the same lines we have courses (single courses) that run Tuesday, Thursday, Saturday & Sunday and would like to be able to show the custom schedule of that course in some capacity, even just on our backend calendar to see the overlap with other trips.

Overall: The overall ease of the booking process for our customers and even on the backend has been a huge improvement in saving time and being able to track all of our customers bookings.

Was very easy to get going initially. Xola staff and support have been very pleasant to work with.

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very easy to use, for both our staff and our supporters/visitors. Clean, nice looking pages and transitions.

Cons: There are limitations on custom reports and they can take a while to get set up. Some of the "canned" forms cannot be altered.

Coastal Airwheel I'm looking for user-friendly, minimal effort and and a great return.

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a new business budget is always a concern. They set me up with a product the fitted my needs exactly.

Cons: The training to get started even though it wasn't hard and figuring out what we needed the system to do for us.

Overall: I'm able to block out the dates that we are on vacation, closed and holidays we choose not to be open. Also I get an email every time a reservation is made. That's how standing.

Capterra-loader

Wonderful with extremely fast customer service.

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Product is intuitive and easy to use. It also embeds easily with my website. Customer service is quick and responsive.

Cons: As a tour operator we have multiple items to sell that are similar. Not being able to copy listings or create a template is very time consuming.

Vendor Response

by Xola on April 17, 2018

Hi Linden- Thank you for taking the time to leave a review and we are so glad you have been enjoying Xola! Additionally thank you for your feedback about listing creation - I will be sure to share this with out product team! Sophie

Great value, user friendly, and innovative!

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use as an operator and the front end is built to be very user friendly. Full app functionality makes sure every manager has Xola at their fingertips. The updates keep making the platform better and better.

Cons: The platform is so simple and easy to use that it sacrifices some of the options to customize. (However, most of our concerns have been added in through updates)

Vendor Response

by Xola on April 17, 2018

Hi Adam- Thanks for your positive review. We are so glad to hear you find Xola user-friendly and have found updates helpful. Your feedback is much appreciated, as we are constantly seeking to improve. Stay tuned for even more updates! Cheers, Sophie

Any time I have any question or issue their customer service is top notch.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the easy to use buttons and how to keep track of what coupons are working and which are not

Cons: It did take awhile to get used to it but when i did figure it out it is simple to use

Vendor Response

by Xola on April 17, 2018

Thanks for taking the time to review Xola and I'm glad you are finding the support stellar. It sounds like you've gotten the hang of Xola now but if you ever need more training or hire new employees that will be using Xola don't hesitate to reach out to the support team to get them signed up for our training webinar! Thanks for choosing Xola, Sophie

Pleasant and precise

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customization of the platform for our small business. I also realy like being able to chat with a real live person when I have an issue. 85% of the time the issue is resolved. The help center is another valuable resource.

Cons: Some processes take too much stroking to get through. And some processes aren't as obvious to achieve. A static icon is easier to deal with than one that isn't visible until you hover over it! Who would know to hover over a certain spot on the screen?!

Overall: It's really pretty easy to use once you understand it. The live chat has been a life saver.

Vendor Response

by Xola on April 17, 2018

Hi Merry- Thank you for taking the rime to review Xola. I'm glad your enjoying the platform and our support. I'm sorry to hear that you find the hover annoying and I will be sure to share this feedback with our Product Team. We're always seeking to improve so your feedback is appreciated! Thanks, Sophie

My experience with Xola has been outstanding. I've used two other systems - PeekPro and Bookeo.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the platform's ease of use, for both the customer and the user. When using previous platforms, we had customers calling continually because they were unable to complete transactions because they were confused with the setup. And, for the back-end user, it is a breeze! In fact, we never even had to train our employees to use Xola. The backend is extremely intuitive.

And, I can't say enough about Xola's customer support. It's the best of any platform I've used. If I have a problem, Xola's chat is ALWAYS available. I also appreciate the backend functionality of being able to refund customers with store credit. The system automatically emails the customer a promo code for future use and stores the information within our system. Rebooking previous customers is also a breeze!

And, what's BEST for me, is Xola's pricing model. We live in an area with a very high sales tax and I did not want to have to charge our customers an additional 6%. With Xola, we get an incredible platform (that more than pays for itself with the "abandoned shopping cart" feature) for a flat monthly rate.

Xola is also continually tweaking the platform, making it better. The most recent backend mobile update is incredible -- giving me near full functionality from the ease of my iPad.

Cons: As for cons, yikes. I really can't think of anything. When I do come across functionality features that I would like to see, I have easy access to suggest my solutions. What's even better? Xola actually listens.

Vendor Response

by Xola on April 17, 2018

Hi Kellie- Thank you so much for taking the time to leave us a review. Your feedback is valuable as we are constantly seeking to improve and our business only succeeds when our customers' businesses succeed. Thanks for choosing Xola and keep the feedback coming! Cheers, Sophie

Outstanding service 24/7

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of scheduling staff for our games. Able to access full desktop version on mobile. Clean and easy to use for end users.

Cons: Can't get API with flat rate version. Occasional bugs on android browser (app will be great but not fully complete.) Need to be able to over ride feature that prevents guides from being assigned to overlapping events.

Vendor Response

by Xola on April 17, 2018

Hi Diana- Thanks for taking the time to leave a review and I'm happy to hear you are enjoying our customer service. I will be sure to pass your guide management feedback onto our Product Team. It's always helpful to hear form customers about how we can improve our features! As for API access, it is available with the Enterprise Subscription. If you are interested in upgrading to that, don't hesitate to reach out to the support team! Best, Sophie

Xola is very user-friendly

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Xola is easy to use and it offers tips and tutorials on the Xola University link. Xola seems to really care about my business and whether we succeed or not.

Cons: The wording used on the page to create coupons is a little difficult to follow. It could be clearer.

Vendor Response

by Xola on April 17, 2018

Hi Tonya- Thanks for taking the time to review Xola and I'm so glad to hear you're making the most of our training tips and tutorials! You're feedback on the coupon page wording is really helpful. I'll be sure our team looks at how we could better communicate that. Thanks for using Xola, Sophie

fairly easy

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that I can easily see my trip offerings and make real time adjustments to the bookings. I also like that I can set up different campaigns for promotions and discounts.

Cons: I am trying to find a better way to book combo trips that offer two different activities. I did have difficulty viewing the training videos because my internet was too slow.

Vendor Response

by Xola on April 17, 2018

Hi Heather- I'm glad you are a happy Xola user and are making the most of our Marketing tools! We currently have a beta going on for packages, which would let you offer combo tours. Stay tuned for a full release or chat into our support team to see if you are eligible to participate in our packages beta! Cheers, Sophie

adequate

Apr 01, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Pass through charge. The rest is ok.

Cons: The app is really buggy and doesn't have most of the functionality of the website. It also doesn't show the amount someone paid when you go to approve their group on the app.

Vendor Response

by Xola on April 17, 2018

Hi Michael- Sorry to hear you are only finding the Xola experience so-so. We'd love to find a time to chat with you and make sure you are getting the most out of Xola. Be on the lookout for an email from us about finding a time to chat! Cheers, Sophie

Great booking software with excellent customer support. Would recommend hands down over others!

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Booking is seamless and easy. No complicated setup or development required to get this started. The customizations are nice as well for things such as booking buttons.

Cons: I've had some issues with tracking and reporting for our ads. The documentation is simple but sometimes leaves something to be desired.

Overall: Simple booking integration.

Vendor Response

by Xola on April 17, 2018

Hi Sean- So glad to hear you are enjoying Xola and find our software easy to use. If you are still struggling with the documentation on tracking and ads reporting, feel free to reach out to support and we can dig in there! Thanks, Sophie

Great customer service!

Mar 31, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service at Xola can not be beat...24/7. They are patient, helpful and do what it takes to resolve any question or issue or find a work around when we need something that isn't already built into the system.

Cons: I would like more features available on the mobile app. It does the basics, but would like full functionality. Thankfully they are always working to improve it.

Overall: Ease of scheduling clients, confirmation, reminder and review emails sent to guests who book.

Vendor Response

by Xola on April 17, 2018

Hi Tara, Thanks for taking the time to review Xola! I'm so happy to hear that our Support Team has taken good care of you. I will share the mobile app feedback with our Product Team and stay tuned for product updates as we are always seeking to improve! Thanks for using Xola, Sophie

Generally good - but not the very best

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: -- 24 hour customer support available by chat
-- Clients stay on my website while booking tickets for my escape rooms using Xola
-- Automated reminder e-mails
-- Ability to customize questionnaire and booking requirements
-- A salesperson quoted me a price and stuck to it
-- Report Features
-- Great Credit Card processing rate (through Stripe)
-- Ability to integrate with Google Cal so staff can see when they are scheduled to work
-- Instigation with Smartwaiver (limited, would like more)

Cons: LIMITED CLOSING OPT:
You can set sessions to have cut off times. This is important but when I used FareHarbor it allowed me to keep sessions open if the session was partially sold. I would like this feature on Xola. Currently there has to be a hard cut off time -- or I have to keep the session open until it's start time.

LIMITED INTEGRATIONS//NO CRM CAPABILITIES:
The system doesn't integrate with MailChimp, it integrates with Smartwaiver but on a limited basis. For example if Joe books 6 tickets Xola captures Joes information. His 5 friends information is added on Smartwaiver but then I have to dig into Smartwaiver to find their info. I doesn't turn them into a customer profile even through Smartwaiver waiver is connected to Xola. It doesn't integrate with Trip Advisor Review Express -- so I have to manually enter each customer e-mail between Smartwaiver and Xola.

BUGS & UPDATES:
They are constantly making changes. Sometimes I log on and have to look for something in a new place (updates are always accompanied by e-mails) however, I would prefer to choose if I want to update features or not. Sometimes these updates and improvements cause bugs -- At one point a bug was impacting my settings. It took them over a week to solve the problem and I didn't get any kind of update. I always had to ask for it.

I feel like complaints and requests go into a long report that no one reads. They have come out with lots of updates but none that I have requested.

Overall: -- Online Ticket Booking Platform
-- Online Scheduling System

Vendor Response

by Xola on April 17, 2018

Hi Maren- Thank you for taking the time to leave this review. Your feedback, both pros and cons, is very helpful as we are always looking to improve. Good news! We recently released Enhanced Cutoff Logic. I'll shoot you a followup email to make sure you have that info and are good to go there. Also we have a Zapier integration in beta that could help you connect to more apps. I'll include that info in the email as well. I'm sorry to hear you had a bad experience with one of our updates and encountered issues. I will be sure to discuss this with our Director of Customer Success to ensure we are doing what we can to mitigate similar issues in the future. Thank you, Sophie

Overall, my experience using Xola has been great. It's an easy system to use.

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about this software is that it is easy to use. I can easily look at reservations and the notes option makes it easy for me to view information about the reservation.

Cons: What I like least about this software is that sometimes the loading takes long. I have also had issues with the software not saving changes I previously made to a reservation.

Vendor Response

by Xola on April 17, 2018

Hi Kassandra- Thanks for your review and I'm glad to hear you are finding Xola easy to use. I'm going to be sure to share the information you provided in the cons section to the Customer Success Manager who works with the NASCAR Racing Experience team so we can be sure to address this. Best, Sophie

Feature rich and easy to configure and merge into Website... Excellent customer service...

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Many features and easy to configure... Easy to merge booking buttons into website... Presents nice user interface to outside world... Excellent customer support and assistance for setting up the application... Many booking options available and easy to add and update... Add-ons feature works well for adding water toys which we rent with our boats... Incredibly flexible for setting up multiple outing and pricing schedules...Coupon feature works well for us... So far we have been able to do everything that we want to implement...

Cons: Wish there was a better method to look two or three weeks out and quickly see what boats (experiences) are booked or available each day... Wish there was a way to place an authorize only charge on a credit card... We have been able to define our boat rental experiences in the Xola App but it does seem that the system was designed to handle tour type experiences much easier than boat rentals... The many available features makes for a bit of a learning curve and setup can be somewhat complex...

Overall: Not sure yet... This is our first boating season using Xola... In the fall I will be able to answer this question... We will then have a meaningful comparison to the product we used previously...

Vendor Response

by Xola on April 17, 2018

Hi Brent- I'm so glad you find Xola flexible and easy to use! As for a better way to look a few weeks in advance - stay tuned for an update coming soon! For the other items on your wish list I'm going to share those with our Product Manager. Customer feedback is always helpful in making sure we are improving our product to meet our customers' needs. Thanks for using Xola, Sophie

The platform, the pricing options and the customer service have been nothing short of phenomenal!

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The program has robust functionality and features. Xola consistently rolls out enhancements based on customer needs and feedback. Multiple pricing options and the ability to pay a flat monthly fee was attractive to us. After working on our own custom solution for five years signing on with Xola has been a breath of fresh air!

Cons: Reporting could use some improvement but I have been told it is on the way. Currently it depends heavily on the user having a firm understanding of Excel.

Overall: Increased functionality and features and customer feedback/ follow up options.

Vendor Response

by Xola on April 17, 2018

Hi Bill- I'm glad to hear you're enjoying Xola and find it easier to use then your previous solution. You are right - reporting is right around the corner! Thanks for your feedback. Best, Sophie

Good booking tool

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to manage bookings on the dashboard and have them all in one place. I can manage bookings for all my services together.

Cons: App functionality is limited. I like to use the app on the go but frequently have to go to the site on my computer.

Vendor Response

by Xola on April 17, 2018

Hi Rani- Glad to hear you are find easy to use for booking management. I'm sorry to hear the app doesn't do everything you want and I'll bu sure to pass this feedback on to our team. Thanks, Sophie

Find Xola very useful in keeping track of all payments/reservations.

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease & convenience of customers being able to book their own lessons, automatic email confirmations, waivers & camp packets and tracking of number of students....

Cons: Cannot send confirmation emails to multiple customers on the order, sometimes it's hard to figure out how to enter the discounts....

Vendor Response

by Xola on April 17, 2018

Hi Erica- Thanks for reviewing Xola and I'm glad it has been useful for your business. I will be sure to take your feedback about multiple customers receiving confirmation emails and share it with our Product Team. Thanks, Sophie

I use Xola for my escape room business.

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The best thing about Xola is the support. While I did take online tutorials and live training, you still never get the real experience of any software until you are actually using it. Sometimes I get thrown a curve ball and when i contact support they are there in a hurry. GREAT customer support and that's a huge plus.

Cons: One thing that really needs to be fixed AS SOON AS POSSIBLE is that even after a set minimum is met, it won't allow a fewer amount of people below the minimum to book and I have to go in and change the minimum to allow people to book, and then remember to change it back to the 4 person minimum. This involves phone calls from the customers, and often even after I change it, it still won't allow them to book. Not only is this a huge waste of time, it's also a huge flaw in the system. PLEASE FIX THIS!

Vendor Response

by Xola on April 17, 2018

Hi Mary- Thanks for taking the time to leave a review for Xola. Our team has been in touch about how Xola can help manage the item you brought up in the cons section there. If you have any further issues don't hesitate to reach out! Thanks for using Xola, Sophie

Capterra-loader

Great price/value and mobile app

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Xola is the most cost effective booking system on the market. It charges a reasonable monthly fee instead of taking a percentage of sales, and doesn't charge booking fees to customers. The mobile app has also been much improved over the past few years, allowing guides to do much more on the go.

Cons: The reporting system is pretty bare bones. Despite all the information Xola is collecting on each customer (including questionnaires), there is no way to run reports on anything besides very basic information. This makes it difficult to build profiles on customers and better market services to them in the future.

Overall: Cost savings and on-the-go convenience

Vendor Response

by Xola on April 17, 2018

Hi Trey- Thank you for taking the time to leave us a review. Good news about reporting - we've got an update coming soon. Stay tuned! Thanks for using Xola, Sophie

Xola is quick, easy to navigate, and their customer service is top notch when issues arise.

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Use of pictures for listings, timeline views, and short quick steps help in booking a reservation. Managing listings is intuitive and easy to access. Adding booking features to our website is accessible through their custom booking buttons which produces copy/paste codes. With 24 hr customer service we can access their chat line at some of the most inconvenient hours and solve most problems.

Cons: We are a unique company with high volume so managing listings and availability is controlled through a schedule setting. We have worked closely to roll out package features which we look forward to fully integrating this into our system. All that to say, schedules can become laborious with our high quantity of listings. As with all software, there are always wonky items that arise, but all in all it hasn't been anything too much to handle or that they do not address immediately.

Vendor Response

by Xola on April 17, 2018

Hi Phil- We appreciate you taking the time to share your feedback about Xola. With a job title like, "Fun Scheduler" I can see how scheduling could get a bit burdensome. I'll be sure to pass along your feedback to our Product Manager. We're always looking to improve and customer feedback is a huge component of this process! Best, Sophie

Easy to use for our business and for customers with responsive and helpful support.

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Xola makes it easy for us to list and sell our tours. They've thought of every part of the booking process to ensure that our customers have no trouble booking, are reminded if they leave the process, and get a follow up after their tour. When we've needed help with processes or integrations, the Xola team has been quick to help. They've even listened to us and worked directly with our team to implement our suggestions into their system. When we expanded to a new market, there was no hesitation signing up for another Xola account to manage tour bookings.

Cons: There are some things that need to be changed by Xola support instead of on my own. While this isn't ideal, every time I've needed changes, they were quickly resolved by the support staff.

Overall: Easy online booking for tours. Integrations with Viator, Expedia, Google Analytics and Facebook Pixel. Customer database management. Organizational tools.

Vendor Response

by Xola on April 17, 2018

Hi Rachel- I'm glad you have found Xola to be a good solution for your business needs and our Customer Support team as exceptional. We're always looking to roll out new features and there is at least one coming soon that will give you more control without contacting Support. In the meantime, we're here 24/7 for anything you need. Best, Sophie

Y'all should have given me the option for leaving more than 5 stars for Xola.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Staff's support and interest in "my" software needs. Put this way, I'm constantly hounded by other company's booking software guys to "look" at their software and I keep telling them..."Nope, I'm using Xola and they serve my needs just fine!"

For whoever reads this review, I want them to know that I have used Xola for several years and I really appreciate how they have constantly kept up with my growth needs and seek to improve the software to help me grow. As we all know, what works today is outdated tomorrow! THANK YOU XOLA!

Cons: Really? After what I wrote above, do you really think I have any "cons"?

For the record, ever since I first started using Xola I have received excellent support and anytime that I needed to "personalize" the software to meet my need, Xola was there to help me.

Vendor Response

by Xola on April 17, 2018

Hi Doyle- Thank you so much for such a glowing review. We are constantly looking to improve and better meet the needs of the businesses we serve, so I am very happy to hear that this matches your experience! Thanks for using Xola, Sophie

Capterra-loader

Best live support I've ever seen. Great product. Easy to use.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Xola sales system works fantastically well. Yes, it does take a little bit of time to familiarize yourself with all of the bells and whistles, but thankfully they have 24/7 live support that is actually there and are fantastic. Not only can they explain to my dumb ass what actions I need to accomplish in order to toggle product listings and calendar settings, they will do it for me when I am confused or lazy. I love XOLA.

Cons: Xola is made primarily for Tour Operator style businesses offering experiences and doesn't offer quite as much dynamic customizability for selling merch to the people buying tickets from you.

Yes, your customers can "Add-on" an item like a T-shirt to their ticket purchase before checkout, but the Xola software doesn't give you the chance to (a) provide a product image for "Add-on" items and (b) retrieve preferential information - like Shirt Size and Color - for "Add-on" items.

If your goal is to sell extra promotional merch to your clients, Xola may not be right for you. But if your goal is to make the online reservation process a breeze for your clients so that they can easily self-serve their own booking needs, Xola is HANDS DOWN the best and most intuitive I have seen.

Overall: Great 24/7 customer support for me. Easy interface for my guests. Makes setting up new products and automating my web bookings very simple.

Vendor Response

by Xola on April 17, 2018

Thanks for taking the time to leave us feedback, Alexander. So happy to hear you love Xola. We definitely strive to meet the needs of businesses taking bookings and have the Add-on option is there to help with incrementally increasing revenue and selling a small selection of merchandise. Thanks again for the glowing review and don't hesitate to reach out if we can ever be of assistance!

Very intuitive with a lot of neat features.

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use
Customizable
A range of options to plan your business around.
Good choice if looking to get into the Escape Room business.

Cons: Not a way to use store credit between same-user systems
Application gets slow after heavy use
Not much else

Great reports and customer service, convenient API, but some room for improvement.

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Xola's reports and API are very convenient for us. The customer service is also great; my questions are answered quickly and professionally.

Cons: Xola does not let us easily navigate between multiple stores. When we need to access booking data for a different location, we have to log out, and then log back in to select a different store.

Vendor Response

by Xola on April 17, 2018

Thanks for taking the time to review Xola. I'm glad to see you have had an overall positive experience. It looks like you'd like an easier way to manage multiple business locations. I'm going to make a note of this and be sure to discuss it with our Product Team. Thanks for using Xola, Sophie

Xola meets most of our booking needs.

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Online, immediate, Customer support. The customer support is friendly and knowledgeable. If they are unsure of how to assist you, they will call to discuss and talk you through a difficult task. This has been most helpful for me, as I am tech impaired.

Cons: Sometimes needed changes take a while to implement. Sometimes changes dont happen until a year or so, but they do eventually get done.

Vendor Response

by Xola on April 17, 2018

Hi Kristeen- Thanks for leaving us a review and providing feedback. We are constantly looking to improve and release updates frequently. Stay tuned for more coming soon! Thanks for using Xola, Sophie

Xola gets it right. Seriously.

Mar 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software addresses any and all of the issues that arise when it comes to getting travel info to customers. It makes it easy for large groups to pay in random increments and having the ability to easily include dynamic pricing put Xola over the top as the best booking software I have used to date.

Cons: I don't really have any cons to mention. I have used MANY booking products because I have been in a constant search to find software that allows my customers to buy tix and get ALL of the travel info they need after doing so + send reminders and lost lead capture notes and Xola does that.

Vendor Response

by Xola on April 17, 2018

Hi Jillian- Thank you for taking the time to leave us a review. We're glad to hear that you're having a positive Xola experience. Cheers, Sophie

Very good booking software

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I really like their focus on making the booking experience easy for customers - that is the most important thing about any booking software. Also they have great customer service!

Cons: I wish Xola had the functionality to make dependent bookings where two different experiences can be linked where one experience can only be booked after another.

Vendor Response

by Xola on April 17, 2018

Hi Brent- Thanks for the feedback. Glad to hear you are enjoying Xola so far! For the dependent bookings, I'm going to take a note of that and share it with our Product Team. Thanks, Sophie

Pretty good. Almost there.

Mar 15, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It looks good and it is easy for our customers to use. It is easy to teach new employees to use it.

Cons: There is no XOLA to Quickbooks sync, which is key for our business. The Affiliate aspect of the software is not as easy as I would hope, but we use some workarounds that make it useable.

Overall: All of our bookings are in one place. The customer support is fantastic!

Vendor Response

by Xola on April 17, 2018

Hi Michelle- I'm glad Xola is easy for your team and your customers. I'll take note of your request for a Quickbooks integration and pass it on to our Product Team. In the meantime, look for an email form me about our Zapier integration to see if this could fit your needs. Cheers, Sophie

Xola has been extremely flexible and easy to work with. We love their customer-first mentality.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Xola software is optimized for the customer and constantly improving from the client side. They have invested in a strong development team and have great customer service. We have grown quickly and seen great success with Xola.

Cons: There could be better tracking and functionality on the back-end, but their development team is working quickly to improve.

Overall: Great, fairly priced customer-focused booking software that streamlined our back-end.

Easy and straightforward

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, Simplicity, Graphics and colour scheme are pleasant. User interface is quite good for first time users. Can accomplish things easily on the administrator side. Seamless connectivity with Smartwaiver! Love it.

Cons: Nothing in particular at the moment. Some accounting features would be nice to have in future e.g. pay by date sending reminders that payment is due (no cancellations within X number of days).

Excellent customer service and design

Mar 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to assign individual shifts to different bookings makes scheduling both appointments and employees easy and convenient.

We've been very happy with Xola as our online booking system.

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have found Xola to be secure and constantly evolving. Not all the tweaks and new items apply directly to our business but we appreciate Xola's energy and innovative efforts.

Cons: Mobile platform does not expand on cell phone screens. Can be very difficult to manipulate or create trips on phones.

I have found this software to be a major improvement over my past experiences. Support is awesome...

Mar 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really feel that this software does what we really need to do to expedite bookings and also keep my office organizied and running smooth.

Cons: Would like a drop down menu option with highlighted option opening up additional options...would also like to have key words suggested as content is previewed before loading up and publishing..be a big help....

Overall: We feel more in-touch with our reservations and our many sales options that are included on our web site. Pretty much immediate ability to dial in and control our volume/inventory.

Happy customer for 8+ months now

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to configure. User interface is great. The app is functional and improving. The abandoned cart feature is a bonus.

Cons: Fees are harder to pay during slow months. Not many options for integrating with waiver systems. Although there has been several enhancements, these are a tad slow to roll out.

Fantastic

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use and set up on the back office. The customers have found it easy to use to reserve our tours as well.

Cons: We have to create a new listing every time a new reservation comes in for a private event. Would prefer to be able to recreate an event then add a separate schedule.

Good experience so far compared to other booking systems

Feb 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: it's functions of booking. I like the ease of being able to take credit cards. I also like the fact I can create gift cards

Cons: cannot see customers name on the daily plan have to click name for info. I don't like the refund props and the way you cannot add code after you book a room. I have to cancel the entire booking then do it again. too much to do

Overall: online booking and credit card processing

Xola makes the process so easy.

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and awesome customer service! They made the process of integrating the website and the booking system so easy.

I've been using Xola for 3 seasons and have been very pleased with both the product and support.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It handles the bookings for my business in a flexible manner and eliminates the possibility of double booking. They regularly roll out upgrades and I feel that the product has evolved nicely since I started with them.

Cons: It was a bit expensive initially but now they have the option to pass those costs on to my customers.

Absolute worst reservation site for Escape Rooms. Don't be fooled with Capterra!

Feb 15, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Front office ok, there is nothing PRO to write except the abandone booking view even that they don't give you the contact just an email follow up!

Cons: Slow, Very hard to navigate, Hard to see to all my employees including me, App it's a straight nightmare, See reviews.....Big Mistake!!!

Overall: None , lose money and time!

Vendor Response

by Xola on April 17, 2018

I'm sorry to hear you haven't had a positive Xola experience. We are always looking to improve our software and on-boarding process to ensure all our customers receive stellar training from the get go. We have recent Abandoned Booking releases that might address some of your feedback and more on the way! While we haven't heard from many other customers about issues with difficulty navigating or slowness I'll be sure to pass your feedback to our Product Team.

Major upgrade to our previous system and has worked fantastically for us

Feb 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean layout, easy to use, lots of features. Allows us to utilize the online booking feature so we can open up to more people. Experiences with customer support have always been smooth and well handled.

Overall: The major benefit is having a system that is designed around the type of business we have and one that allows us to open up an online booking system, hugely advancing our ability to connect with customers.

Xola has worked well for the purpose of our small business but some frustration.

Feb 09, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Buttons work for booking and had no complaints from our website guy when completed. Transactions are seamless for both customers and Xola as are vendor.

Cons: At times it would be nice to talk to customer support. Ease of a gift certificate button have been difficult.

Overall: Online booking system

Vendor Response

by Xola on April 17, 2018

Hi Tommy- Thanks for your feedback. We definitely want to continually improve the customer experience with Xola so hearing from our customers, both pros and cons, is very helpful. Our Customer Support is available 24/7 via email, chat, and phone, so never hesitate to reach out. https://www.xola.com/support Best, Sophie

Xola provides a excellent support, quick interfaces, and is evolving in responsive manner.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our customers have appreciated a smooth checkout process, that links them quickly to their pre-trip information and integrated online waivers (with Smartwaiver). And for us as customers, the support team is fast, courteous, and helpful

Cons: We would like some additional flexibility around some features, like setting the number of days before a trip or setting a specific date for collecting final payment (after deposit) to assist with consistency for guests, certainty for us, and cash flow relative to expenses.

Overall: Consistent, quick, cost effective system with fixed fees per transaction, and fixed annual fees rather than as a percentage of volume or revenue.

Simple interface, easy to read. My company uses this software for booking caving tours.

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Keeps track of lot's on information that we would otherwise have all over spreadsheets and calendars.

Cons: It can be a bit confusing to edit reservations once they are made. The prompts that you need to find can be hidden within other menus for basic functions.

Overall: It saves our company lot's of time and paperwork.

We have had complaints from our guests about the booking calendar that have not been fixed yet.

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Overall platform and modality of being able to receive bookings online. Being able to accept bookings on iPhone and all paper work and administration of booking now handled and all receipts, reminders sent to guests. The POS & service fee/percentage is very competitive and certainly an important factor as well.

Cons: We have seasonality associated with our offerings and the booking calendar does not default to the start date or month - which mean our guests are scrolling through blank calendar pages and not sure why or what's going on? Seems like that would be an easy fix but seemingly not as we have been waiting for over two weeks for update that has not happened yet. We were told yesterday it would but were sent email saying delay again. I'm not sure why they wouldn't have thought about that as they are dealing with tour operators and many our seasonal?

Vendor Response

by Xola on April 17, 2018

Hi Anna-Marie, Thanks for taking the time to provide us feedback I'm glad things are going pretty well. I'm sorry the delay in releasing the new checkout page was frustrating, but it is up now and I hope you are finding it better for your business. Your feedback definitely helps us improves, so keep it coming! Best, Sophie

Capterra-loader

Xola is the best reservation service. Some bigger, others less expensive. So what? I want the best!

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and yet still has a lot of capability. Indeed Xola has allowed me to add capability and service (gift certificates, rain-check coupons, equipment rental, etc) to my business that I would not have thought of implementing if not for Xola showing me how easy and profitable it would be.

The absolute best part about Xola is their customer support. I don't need much help, but occasionally a client's credit card company gets obnoxious when the guest asks me to add another person to their bill, but a quick online-chat with Xola folks (even if 3am as it usually is for me because my business is astronomy tourism) and problem resolved. Some reservation companies brag about how they assign specific agents to each client but that's not as great as it sounds. At Xola everybody knows my name and my business model which means I literally get 24-hr support.

About twice a month one of Xola's so-called competitors try to woo me away. I sat through about 6 or so of these pitches just to confirm that Xola was the best, and now I turn the table on these poor interlopers. When they say "You should switch your business to us!" I argue, "You should switch your career to Xola!" And I follow through by providing a link to Xola's employment page and their excellent reviews at Glassdoor.

Cons: Xola's phone app has some limitations compared their html software, but they are steadily improving that too. I don't see this as a real problem because running a business is serious and complicated matter and nobody does serious stuff on their phone right?

For example when I first tried to make this review for capterra on my phone, it crashed when the captcha failed to load correctly. Then I couldn't go back and lost everything. So I fired up my laptop and rewrote this review from scratch. Phones are silly.

Overall: My entire 6-figure income business (not bad for only 3 years in the ultimate boutique of astronomy tourism) is powered by Xola. I would not be nearly as successful as am, if not for Xola. My customers find it as easy and enjoyable to use as I do.

I'm constantly referring others to Xola -- everybody except my closest competitors of course. I don't want everybody to wield the might power of Xola as I do. :-)

Used last summer, did great job, some programming problems. Not deal breakers

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, easy to help customers book themselves over the phone. Easy to work with a group of products with out having to wad thru every offering the company has. Liked for getting to customize for our resort offering.

Cons: None I can remember after taking two months off. But had some problems with refunds, and discounting products.

Vendor Response

by Xola on April 17, 2018

Hi Matthew- So happy to hear Xola has been working well for your business! Welcome back after a few months off - if you need to brush up on training or are hiring seasonal staff, don't hesitate to reach out to our Support team! All the best, Sophie

Xola is easy to use

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. You can Chat with them easily when you have questions. They respond quickly. Love that you can email all customers in rooster at one time. Love the new feature to link waivers to multi reservations.

Cons: They have bugs that happen here and there but they are on top of things and keep us inform when it is fixed.

We use XOLA for our canopy tour reservations and LOVE IT!

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ALL Pros! I have used other reservations software and XOLA is by far the most user friendly for our clients and our staff.

Cons: The only Con would be the price...but you get what you pay for. Exceptional customer service make it worth it. So easy to use.

Overall I'm very happy with Xola. We have definitely seen an uptick in sales and it's a good value.

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The calendar and booking functions work very well. The abandoned cart follow up definitely converts otherwise lost bookings. Support is quick and helpful. The credit card rates are very reasonable.

Cons: I wish there were some more customizations available in terms of information display to customers, especially regarding availability and sold out events. I guess I will just keep putting in feature requests!

Capterra-loader

Very easy to learn and teach to new employees

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Im a huge fan of the new features that will be coming soon. The scheduling and upgraded analytics will help with our daily operations

Cons: The mobile app needs a little work so booking people mobile is easier. If some of the features from the desktop could come over to mobile, i would be excited.

Overall: Ease of use and extremely easy to train employees on.

Vendor Response

by Xola on April 17, 2018

Hi Joe- Glad to hear you are excited about new features and that Xola helps improve your operations. We're always looking to improve and that includes our mobile app! I'll pass your feedback along to our Product Team. Cheers, Sophie

Capterra-loader

Xola has been a great experience for us from start through now.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of access.
- Functionality/Customizability.
- Reachable staff.
- Easy integration.
- Payments are made timely.
- Payments are easy to track.
- Customers are easy to group/collect information from.

Cons: - Like any software, it sometimes lacks the exact solution you need, but Xola is customizable enough and the staff assigned to you are ultra-helpful and will help you find a solution that works.

Overall: Streamlined customer experience, ease of access.

XOLA is an awesome booking system for outdoor activity businesses and non-profits.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: XOLA allows us to easily receive reservations for activities and communicate with customers. All of the information a customer needs to participate in an activity is available online including maps, what to bring and wear, and liability waivers. XOLA sends reminders to customers before their event and allows self-service rescheduling and cancellation. It also permits the scheduling of staff.

Cons: XOLA could offer better integration with the WIX platform. Currently, it is best to redirect with a link to the WIX site rather than embed in the host site.

I would also like to see more native integration with financial software such as XERO and CRM siftware such as Insightly.

Overall: Easy online event registration. Easy event check-in. Synced liability waivers. Fast Payment. Easy cancellation and rescheduling. Staff scheduling.

Vendor Response

by Xola on April 02, 2018

Hi Steve, Happy to see that you are enjoying the software! We appreciate the feedback and will certainly take this into consideration. -Kris

Great Booking System

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great booking system, very easy to use and the implementation was done in less than a week. The Customer Service is quick to respond and very friendly

Cons: The Commission is a bit high (6%) in the basic package. Some competitors offer more competitive rates.

Overall: Tours can be booked and paid in advance while I`m not available. Very user friendly so people don`t get lost or confused. Very light so doesnt take ages to download.

Vendor Response

by Xola on April 02, 2018

Hi Guillaume, Thank you so much for the review! Happy to see that the implementation was quick for you! - Kris

The Xola Booking and Marketing System is fast and easy to use when making reservations.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Xola Booking and Marketing System is easy to navigate when completing reservation. The system is easy to modify with add-ons for customizing specific tours.

Cons: The Xola Booking and Marketing System should have a single page where tours can be opened/closed instead of having to open each individual tour and then having to modify tour numbers.

Overall: We don't spend as much time making reservations, and now customers are able to book using discount codes.

Vendor Response

by Xola on April 02, 2018

Hi David, Thank you so much for your review and feedback. Happy to see you find our software fast and easy to use. -Kris

Always easy

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: being able to modify an activity when its needed it, sometimes clients change their mind. I can add or take out guests.

Cons: when I have to modify a price, sometimes I have to cancel and re-book then tour because i cant edit the price. I cant go back to an older date to add an activity.

Overall: Easier follow ups on activities.

Vendor Response

by Xola on March 23, 2018

Hi Tatty, Thank you so much for the feedback! Happy to see that you are enjoying using Xola. -Kris

Really enjoy using this program

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Ease of use. When I need to check on my tours I can hop on the app or log on with my internet explorer

Cons: Sometimes it is very buggy. Sometimes the information I need will not load when I need it. Can be annoying

Vendor Response

by Xola on March 22, 2018

Hi Seth, Happy to see that you are finding Xola easy to use. Sorry to see that you have had some loading issues with the app. Always feel free to reach out to our support team and we are happy to see what we can do for you. 415-404-9652

Always available for support

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software, once set up, is super easy for me and my customers to use. I highly recommend it to anyone in the guiding business.

Cons: There are some challenges to the initial set up and it takes time to add all of the add-ons, etc. It is also a little confusing what some of the line items mean when filling it out.

Overall: Made booking from the website easier.

Vendor Response

by Xola on March 22, 2018

Hi Will, Thank you for your feedback. We are happy to see that Xola has made booking from your website easier! -Kris

Awesome booking software for our raft company.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software has a lot of features which make our raft company run smooth throughout the summer. I really like the I cal feature which allows me to see up to date trip totals right from my I phone calendar.

Cons: The mobile app is still pretty glitchy. It never remembers my username or pw and crashes quite often.

Vendor Response

by Xola on March 22, 2018

Hi Matt, Thank you for the feedback in regards to our app. Happy to see that you are enjoying our software! -Kris

Capterra-loader

Exceptional System!!!

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: After a thorough examination of the software programs out there for a tour company, I came across Xola. I am THRILLED with the booking system. From it's ease of use to its top notch support to its analytics, Xola is the best booking system software out there!

Vendor Response

by Xola on March 22, 2018

Hi Alexander, Glad you are thrilled with Xola. Cheers! -Kris

We're in travel. Xola's been great, at great value. We couldn't find any equivalent anywhere.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dependable.
Easy to set up.
Good value for money.
Provides efficient API's for major Online Travel Agencies.
Tech support is readily available.

Cons: Xola's s/w update for tracking Adwords ad campaigns was slow in coming. We wish major updates would come through faster.

Overall: Xola processes all our bookings, with no glitches, ever.

Vendor Response

by Xola on March 22, 2018

Hi Alexandre, So happy to see that you find Xola dependable and easy to use! -Kris

Switched from Bookeo because 1) better fit for Escape Rooms, 2) great customer service response.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. I really like the segmentation. Of products and the way it handles discoubting. Clean interface as well.

Cons: Not great on my Android phone. I have had trouble managing existing bookings, especially switching date & times as well as events. But only on phone. Elsewhere, great.

Vendor Response

by Xola on March 22, 2018

Hi Charles, Happy to see that you switched to our software and enjoying it. Cheers! -Kris

Transformed our business. We now have a platform that gives us the information and freedom we need

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: XOLA has an intuitive feel that makes it easy for employees and clients to use. It is also flexible enough to be manipulated into almost any application

Cons: some annoying email settings that can't be changed (collect pending balance). Also the user accounts need some work so multiple users or admins can receive email alerts.

Vendor Response

by Xola on March 22, 2018

Hi Stephanie, Thank you for the feedback. Happy to see that you and your clients have found our software to have an intuitive feel to it! -Kris

We have been clients of XOLA for years and will continue to be for the foreseeable future.

Feb 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: They have always incorporated our input and used this feedback to expand and improve their services.

Cons: As a booking management software they do a great job with organizing and managing tours. However, our company also does retail sales which do not integrate with XOLA as much as we'd like. Therefore, we must run multiple systems to manage our sales.

Vendor Response

by Xola on March 22, 2018

Hi Dorie, Thank you for the loyalty and confidence in our company! -Kris

Xola has made this business so easy!

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best part of this company is that the customer service is right at your fingertips. You can chat and within seconds somebody is there to help you. You can call and they will guide you through everything.

Cons: The only kind I can think of is that I wish they had their own electronic waiver system. I also think the app could use improvement. It's not the same as the website version.

Vendor Response

by Xola on March 22, 2018

Hi Jaime, Thank you for the feedback on waivers! So happy to see that you are enjoying the software and our support! -Kris

Easy to use and functional for the end user.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of use and plain layout. Much more straight forward than other booking software I've used in the past, for both the customer and the backend administrator.

Cons: Expensive monthly cost. Other companies take a percentage which in the long run is more expensive.

Vendor Response

by Xola on March 22, 2018

Hi Evan, Thank you for the feedback. Glad to see that you find Xola straight forward and easy to use. -Kris

Been using Xola for over a year and especially the customer service has been great

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Clean look, easy to use interface. It looks great for our users and integrates well with our website and mobile.

Cons: Would want more options specific to my industry. For escape rooms if we want to have a private and public game option there isn't an easy way to set it up.

Overall: Ease of use and clean interface

Vendor Response

by Xola on March 22, 2018

Hi Brian, Happy to see that you have found Xola to have a clean look and easy to use interface! Thank you for the feedback. -Kris

Best Customer Service Experience Imaginable

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the online support, whether in the Help documentation, or by using the always available "chat" window. There are so many features that it takes some practice to get faster at it, but a quick search through the Help topics usually puts you on the right track. I also love how professional it looks to my customers, and how easy it is to make changes and communicate those changes to customers.

Cons: Nothing I can think of. Sometimes, there have been some things that I could not remember how to navigate back to; while it is user-friendly, sometimes where I think it was isn't right.

Overall: The majority of my customers come through this software online; if not, I book them through the same service on my end of things. I get analytics that are updated constantly and helped me identify trends in my business.

Vendor Response

by Xola on March 22, 2018

Hi Rita, Thank you for the feedback. Happy to see you are finding our product to be well supported. -Kris