# WorkStraight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WorkStraight the right Project Management solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132773/WorkStraight/reviews --- WorkStraight 4.3 (35) [View alternatives](https://www.capterra.com/p/132773/WorkStraight/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WorkStraight Ease of use 4.5 Customer Service 4.4 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alberto B. Managing Director Information Technology and Services Used the software for: 1-2 years ### "Great for managing workflow and employee job assignments" December 30, 2018 5.0 A central place to manage all of our workorders. We use it to manage our workflow from client request to invoicing. A great way to keep records of service calls and what was done. Very happy with the service offering as a whole. Pros Ease of use, web based interface, configurable user access, access from anywhere and on mobile tablets. Cons Would like a bit more granular customization of work order form, ability to sort work orders by client/employee name or employee ID. Review Source Response from MindShare Design January 8, 2019 Hi Alberto, Thank you very much for your review! We are very happy that you are liking WorkStraight. What kind of customization would you like to see? We will be really glad to hear your thoughts! All the best, WorkStraight Support KW Kat W. Designer Construction Used the software for: 6-12 months ### "Great product to ensure tasks are completed" May 10, 2024 5.0 Pros It is a great software to ensure tasks are completed within the set out project timeline. Great features are that inventory can be managed to ensure we are not without the products we need to complete the tasks, as well as if we are meeting with a client on site for additional work, it is easy to create a cost estimate to ensure they receive it in a timely manner. Cons It would be nice if it was available for a yearly subscription instead of monthly only. Review Source KK Kelly K. Property Manager Real Estate Used the software for: 6-12 months ### "Have been trying to contact the company for a month now and no one responds. " January 12, 2018 3.0 tracking, communication on projects NO CUSTOMER SERVICE. no one responds to calls and issues. Pros Easy to use. Works good as a communication tool between staff members and maintenance staff. Extremely poor customer service. Actually no customer service. Cons They need to organize items better. Need to make less steps. Once a WO is closed it should drop off the main list. Reporting is very poor Extremely poor customer service, no response. 14 emails (including portal). Tried calling but the number goes to a fax line. Review Source Response from MindShare Design October 24, 2018 Hi Kelly, I would like to start apologizing for not answering your previous requests. We had some issues with our ticketing and customer service system, but we have fixed it! Sorry that it took us a long time, however, our customer service is up and running! We have some improvement in our reports, and in some different areas coming up in our next release. If you can give us a call to (510) 990-1030, we would like to make things right for you! Thank you for your review, it helps us to make WorkStraight better. Hopefully, you can give us a second chance. Kind regards, WorkStraight Support JD Jessica D. Director Printing Used the software for: 2+ years ### "Excellent system for our small business" December 27, 2018 5.0 As I said. We are a small print company so use it to track orders for customers - not I think what the system was built for but we make it work for us and it’s much better than some of the more specific/complicated/pricey systems out there for print shops to use. Pros Very happy with workstraight - easy to use and customise and price very affordable for our small business - used for a small print company to keep track of client orders and works very well for us having taken over from a paper based system which mean forms were being passed between office and workshop - workstraight means we can all access the orders and update them accordingly when needed - even out of the office. Cons Would love more features - would maybe even be willing to pay a bit more for a some if they worked for us. Ability to mass save PDF copies of work orders and then mass delete would be ideal for archiving. Also a few customisable statuses would be great - as closed and open don’t always fit our needs - a completed status to go in between open and closed would be amazing! Reporting is slightly limited - a report which lists all open orders and can be run by assigned staff member or all would be great. So more features would really be on my wish list to ensure we don’t ever grow out of the software. Review Source Response from MindShare Design January 8, 2019 Jessica, Thanks for your review! If you could please send us an email with more of your feedback would be great, we would be really happy to add it to our feature request list, so we can try to implement it in the near future. Again, thanks for your feedback and your review. We truly appreciate your support through these years! All the best, WorkStraight Support Team HG Heather G. Executive Director Education Management Used the software for: 1-2 years ### "Great Work Order Solution for Small Companies" January 10, 2019 4.0 WorkStraight has eliminated our need for lengthy maintenance meetings and constant emails about issues. The work orders are sent directly to the maintenance supervisor on his phone and tracked through the online portal which he updates daily. Maintenance is much more organized, and the administrative office staff is much more efficient now that they don't have to try and 'track down' maintenance. We're very happy with WorkStraight. Pros This software is so easy to use. It has streamlined our work order process with minimal intrusion into other daily tasks. Keeping up with maintenance issues and tracking when items are completed is now a snap. We are a small organization and cannot afford many of the other software programs on the market. This has been a game-changer for us. Cons We had an issue a while back with the program going offline with no way to get in touch with support. Hopefully, that has been resolved now. Everything is currently working great. Review Source Response from MindShare Design January 11, 2019 Hi Heather, Thanks for your review! We are sorry that you experienced a problem with our customer service. We are working really hard, so that does not happen anymore. We are very happy that WorkStraightbeen a game-changer for you! If you have any question or concern, please do not hesitate on reaching out, we are here to help! Kind regards, WorkStraight Support Justin .. Asset Manager Real Estate Used the software for: 6-12 months ### "Useful Product" January 9, 2019 5.0 Pros Internet Based Program that is overall versatile to form to your business needs. Cons Search Options for finding Open Work Orders as well as having to scroll thru all customers in order to assign to a certain one rather than being able to type part of the name to limit results to assign easier. Review Source Response from MindShare Design January 11, 2019 Hi Justin, Thank you very much for your review, is greatly appreciated! We are very happy that you are finding WorkStraight useful for you and your company. We would love to hear more about your feedback, if you can send us an email to support@workstraight.com would be extremely helpful. Your feedback help us to make the software better. Thank you very much! All the best, WorkStraight Support Joshua W. Associate Executive Director Individual & Family Services Used the software for: 6-12 months ### "A Great Solution" December 27, 2018 4.0 We were receiving requests from multiple sources (email, white board, conversations, etc.), which led to requests being forgotten or missed. Now we have all request in one place. The online form also insures we have all the information needed to get to work right away. Pros The software is intuitive to setup and use. The online work order submission form has allowed us to easily collect requests from staff at multiple sites, which leads to quicker fixes and happier employees. The user interface is laid out well, making both daily use and customization simple. Cons While the mobile layout of the website works, it would be nice to have an app for staff who work throughout our campuses. Review Source Response from MindShare Design January 8, 2019 Joshua, Thank you for leaving a review! We are very happy that you are liking WorkStraight. We are working really hard on the mobile app, we will let you know once we have a release date. Again thank you! Please do not hesitate on reaching out to the Support Team with any questions or concerns. WorkStraight Support support@workstraight.com (510) 990-1030 DS Dafne S. District Technology Coordinator Education Management Used the software for: 1-2 years ### "It is has been a great experience based on cost of the software. " June 22, 2017 3.0 We are able to keep up with all requests in one central location. Pros I like the notification system the best. When a ticket is entered or changed a notification is sent to everyone that is assigned to the ticket. Cons I would like to be able to sort by field type. We have technology tickets and maintenance tickets. I cannot separate the two types of tickets when reporting. The reports need to be detailed by type rather than by a CSV dump. Review Source Response from MindShare Design October 29, 2018 Dafne, Thank you very much for the review! With regards to separating the tickets, you can use one of the customizable fields creating a dropdown list, so you can sort the tickets you receive. Or you can also use the "Category Field". Yes, our report area needs improvement, so we appreciate your feedback! We promise we will work hard to make it better. Please do not hesitate to reach out with more ideas or some questions. All the best, WorkStraight Support Team CW Chad W. Vice President Food & Beverages Used the software for: 1-2 years ### "WorkStraight Review" January 11, 2019 4.0 We are eliminating communication breakdowns using this software. It keeps all of our maintenance issues organized and in one place. Our experience has been positive. Pros This software allows all of our locations to communicate on needed repairs. It helps our maintenance team stay organized. Cons There isn't a mobile app. You can do it from your phone but it's much easier to make entries from a computer. Review Source Response from MindShare Design January 16, 2019 Hi Chad, Thanks for your review! We are very glad that your experience with WorkStraight has been positive. Besides the app, is there any other thing that you would like us to improve? Your feedback help us to provide a better service! With regards to the mobile app, we are working really hard, and we are hoping to launch it this year. If you have any other suggestion or concern, please feel free to reach out to (510) 990-1030 or send us an email to support@workstraight.com All the best, WorkStraight Support Team VR Verified Reviewer Grant Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Software Overall" January 7, 2019 4.0 We are using WorkStraight to manage internal grant opportunities and assign work on each grant. So far it has worked well. We are just beginning to implement this process. Pros WorkStraight offers an platform that streamlines work orders for a variety of things. It is simple to use and update as needed. Cons While WorkStraight is easy to use, there are a lot of limits (at least at the price point I have access too) to the type of questions/forms that are available. Also, there are parts of the system that are less userfriendly than I would like. Review Source Response from MindShare Design January 8, 2019 Hi, Thank you very much for your review! What parts have you found less user friendly than the rest? And also, what limitations have you found? We would be glad to hear your feedback, so we can improve WorkStraight. Hopefully you can give us a call to (510) 990-1030 or send us an email to support@workstraight.com! All the best, WorkStraight Support Team AK Aaron K. City Forester Used the software for: Less than 6 months ### "Have had a good experience so far." June 29, 2017 5.0 Pros Easy to use for everyone involved. Simplistic and easy to follow forms for submitting work requests. Review Source Response from MindShare Design October 26, 2018 Aaron, Thank you very much for leaving a review. Your review helps us to keep growing, and help us giving our customer the best possible service! Please let us know if there is any way how we can help you with, feel free to give us a call to (510) 990-1030. All the best, The WorkStraight Support Team DR Daniel R. Engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Generally positive" June 22, 2017 4.0 Pros Application is easy to use. Custom field naming allows user to feel comfortable using their terminology. Cons Dashboard only referencing tasks does nothing for people who don't use tasks. Would be nice to use for something else. Review Source Response from MindShare Design October 26, 2018 Hello Daniel! Thanks for your feedback with regards to the Dashboard. We will try to make it more customizable and useful! As well, we renovate our customer service system, so you will always have help and support with any question or issue you might have. We are sorry if that caused any inconvenience. Thanks for your support! Please do not hesitate on reaching out to us with any other suggestion. Kind regards, WorkStraight Support Team AM Ann M. Office Manager Construction Used the software for: 1-2 years ### "WorkStraight Review" December 27, 2018 5.0 We provide commercial property management and WorkStraight works great for our work orders. When a tenant needs lights changed or toilets unplugged, we use the program to assign the work to one of our maintenance providers and the work order goes directly to their phone, which is great! Pros It is easy to use both in an office setting on a desktop/laptop and in the field on a smartphone or tablet. Cons I cannot include our company's logo on invoices that I submit to our customers. Review Source Response from MindShare Design January 8, 2019 Hi Ann, Thanks a lot for your review! We are very happy that you are liking WorkStraight, and that you and your team find it easy to use. We like a lot your idea of putting your company's logo on the invoice, we will work and try to implement it in the near future. If you have any other question or idea, please feel free to reach out to us by email or phone. WorkStraight Support Team support@workstraight.com JA Jim A. Facilities Manager Used the software for: 2+ years ### "Works okay. Website can be extremely slow." June 22, 2017 4.0 Pros Keeps jobs in order. Allows prioritization and reporting. Would not be able to plan work week without it Cons Website can be clunky and slow at times. I wish that I could open it up directly onto the open work order page. Review Source Response from MindShare Design October 29, 2018 Jim, Thanks for your review! Sorry about the website problem. Our developers have dedicated a lot of work, and the website should be going faster than a Ferrari! ;) All joking aside, we truly appreciate your feedback. Helped us to review areas that needed work, and everything should be working fine right now. Thank you very much, and please let us know if there is any way how we can help you! Best regards, WorkStraight Support Team WC William C. City Administrator Government Administration Used the software for: Less than 6 months ### "Great program...everything I need and then some." June 18, 2018 5.0 We use this software to issue work orders to our public works department for sewer, street, and water system repairs. We have been able to set up our Police Chief and City Clerk as additional users as well and have been sending out "extra-patrol" requests to the officers. Pros This software is able to work for not only my maintenance crews, but other departments as well. I love the ability to assign work orders back and forth to all employees and the prioritization function is a great bonus. Cons The only thing I would change is the ability to delete a ticket. I wish only my administrator account would allow this just to keep everyone honest. I have had employees blame each other in the past and I never knew if someone deleted a ticket or if someone else failed to even create it. Review Source Response from MindShare Design October 24, 2018 Hi William, This is Rafael from WorkStraight Support! We want to thank you for your review. We are glad that WorkStraight has lived up to your expectations and has worked well for you and your team! You can change the different access level you give to your users, and choose if they only have access to the work orders you assign to them. But we will take a better look into it and try to implement some filters for the future. We truly appreciate your kind words and your support! Please feel free to give us a call to (510) 990-1030 if you have any question. Thanks again! WorkStraight Support Team EM Erik M. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Simply, Easy to Use" December 31, 2018 4.0 Pros The software was simple to learn, train staff, and use. It has allowed us to track our team and prioritize jobs. Cons For our usage, we have to click through more screens than we would like. Review Source Response from MindShare Design January 3, 2019 Hi Erik, Thank you very much for your review. We are happy that you and your team are happy with the software! Your support through this years is greatly appreciated. We will try to see how can we limited the clicks through different screens. Thanks again, and please feel free to give us a call to (510) 990-1030 if there is any way we can help you. Kind regards, WorkStraight Support SB Sarah B. Operations/Aquatics Manager Facilities Services Used the software for: 1-2 years ### "Great product for great price" December 28, 2018 5.0 We are now able to stay on top of tasks and prioritize our work schedules. The product is less than 1/2 of the cost of similar products and so easy to use! Pros Very affordable, super easy to use. Helps our department keep on top of work orders and tasks. Cons I truly cannot think of any Cons. The product works great! Review Source Response from MindShare Design January 8, 2019 Sarah, thank you for your review!. We greatly appreciate your support! If you have any feedback or suggestions, please feel free to send us an email to support@workstraight.com or give us a call to (510) 990-1030. All the best, WorkStraight Support Team MD Michael D. VP Real Estate Real Estate Used the software for: 1-2 years ### "Worstraight is a very good software" January 4, 2019 4.0 Overall a very good product Pros Ease of Use, very affordable, able to do some customizing. Cons Would like there to be more customization and less restrictions on the characters you can use in custom fields. Review Source Response from MindShare Design January 8, 2019 Michael, Thank you so much for your review! We would love to hear what kind of customization you would like to see in WorkStraight; thank you very much for your feedback. Feel free to give us a call to (510) 990-1030 or send us an email to support@workstraight.com. We are glad that you are enjoying WorkStraight! All the best, WorkStraight Support JF Jimmy F. Manager Construction Used the software for: 6-12 months ### "Workstraight" January 11, 2019 3.0 Pros I use this to keep track of our service order requests. It is very easy to use and you can customize the entry forms to suit your specific needs. Cons I can see that if I leaned on this software more it would be limited in overall capability. It's pretty generic but as I said in the pros, I am simply using it as a database for simple service requests. Review Source Response from MindShare Design January 16, 2019 Hi Jimmy, We appreciate your review. Is there something that you would like to see improved? Your feedback help us to improve our service. If you have any suggestion, please feel free to send you an email to support@workstraight.com or give us a call to (510) 990-1030. Kind regards, WorkStraight Support Team CK Corey K. Director of Administration Non-Profit Organization Management Used the software for: 1-2 years ### "Catholic Parish Uses WorkStraight" July 31, 2016 5.0 We are a large Catholic parish with five properties. We use WorkStraight to manage our work order system. We went from managing the maintenance items from paper to using this online system. We've been very pleased with the ease of use and modest cost. Pros Ease of use, low cost Cons No preventative maintenance planning, unable to upload large files (like pictures) Review Source Response from MindShare Design August 3, 2016 Glad you are pleased with the software! FYI, there was a software update earlier this year. Now, each file upload can be up to 10MB in size. Hope this helps! Nina T. QA Technician Food Production Used the software for: 6-12 months ### "Easy to Use Program" December 28, 2018 4.0 Pros \- Dashboard for work orders is nice for showing progress - Different viewing options for work orders available Cons \- Can only attach one picture for each work order - I don't think there's a notification option for the assigned party to remind them to complete work order before due date Review Source Response from MindShare Design January 8, 2019 Hi Nina, Thanks for your review, and for your feedback! With regards to the notification option, you can add it on your calendar a set a reminder. The reminder will pop up in the app. If you identify any other thing that could improve please feel free to send us an email to workstraight@support.com or give us a call to (510) 990-1030. All the best, WorkStraight Support Team DD Daniel D. CEO Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "A good way to stay organized" June 29, 2017 5.0 We get a far more organized team, and an easier time when it comes to billing. Pros While we probably don't use the software to its full potential, it is still a good tool for us. Our favorite part is the basic structure. It is easy to see a snapshot of open work orders, closed, pending, etc. We also like the ability for the employees to start work orders and then to be approved later. Cons We are really hoping a mobile IOS app will come out soon. Alot of the time we are on site and it is a little slower to use the safari version. Review Source Response from MindShare Design October 26, 2018 Dear Daniel, Thank you for your review! We are working really hard on the mobile app (IOS and Android). Our goal is to release it next year. I'll be happy to reach out to you once is up and running! In the meanwhile, your support is very much appreciated! WorkStraight Support Team (510) 990-1030 DK Daniel K. IS manager Non-Profit Organization Management Used the software for: 6-12 months ### "Very good, easy to use and customizable " August 2, 2016 5.0 Everyone thinks it is very easy to use and simple to put in work orders. The support is also very good. Anytime I needed something I recieved a response is reasonable amount of time. I hope they continue to improve the software. Pros Easy Web Based Great User Interface Cons Nothing I can think of. Review Source Response from MindShare Design October 29, 2018 Daniel! Thank you very much for your kind words! Your support means a lot to us. Please feel free to give us a call with any question or suggestion! Best regards, WorkStraight Support JB Jacob B. Lead Onsite IT Specialist Information Technology and Services Used the software for: Less than 6 months ### "WorkStraight was a good product but did not have all of the features we needed." June 22, 2017 3.0 Insight into the options available as well as what software functionality I would enjoy in a paperless environment. Pros The ease of use, the customer support, and the free trial were very useful. The price point, as it is not per user, was competitive and attractive. Cons Our needs are very specific for this product. We are going to be using laptops and cell phones for our forms, so being browser based only was very restrictive for us and will not provide us with the service we need. Review Source Response from MindShare Design October 26, 2018 Jacob, Thank you for your feedback. We are sorry that we couldn't provide the service you needed. We hope to release our mobile app next year! If you would like, I'll be happy to send you an email when our app is ready! Please let us know if there is any way how we can help you. Kind regards, The WorkStraight Team HC Hazel C. Property Management Assistant Real Estate Used the software for: Less than 6 months ### "Helps a lot with streamlining our office's work process." June 22, 2017 5.0 Increased workplace efficiency and organization. Pros Pleasant, intuitive interface, fairly customizable, reasonably priced, quick response from customer service dept. Cons No dedicated mobile app, can't attach more than one file, lack of options for recurrent frequencies, no way to opt out of email updates for work orders, work orders should be more customizable (assign to more than one 'Customer' or 'Contractor, can't search/filter work orders when linking, etc.), no central calendar for all work orders... Review Source Response from MindShare Design October 29, 2018 Hazel, thank you SO much for your feedback! I think we have made some progress since you entered your review, but there is still plenty of room for improvement. Your support is very much appreciated as well as your suggestions! Kind regards, WorkStraight Team Similar Products Featured