# Page 4 | NowCerts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is NowCerts the right Insurance solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132779/NowCerts/reviews --- NowCerts 4.8 (150) [View alternatives](https://www.capterra.com/p/132779/NowCerts/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of NowCerts ## Showing most helpful reviews Showing 76-100 of 150 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Doug S. Client Experience Coordinator Insurance Used the software for: 6-12 months ### "Unrivaled Product Support" June 3, 2019 5.0 Excellent. Pros The customer service provided by NowCerts is unparalleled by other management systems. You can chat with support online, email them directly, or submit support tickets. Whichever way you ask for support the issue is resolved timely. Cons Switching from EZlynx was tough because the layout is very different. Switching any management system though is going to cause this growing pain. Review Source Response from NowCerts June 27, 2019 Thank you for your awesome comments, Doug! :-) We do our best to take care of our clients and cater to your needs the best we can. Thank you again! TC Thomas C. sales associate Insurance Used the software for: 1-2 years ### "Don't Go Back!" July 12, 2019 5.0 Top notch, with great features and amazing customer service to go with it! Pros The overall functionality, with the ability to get as detailed as one would like Cons Like anything in life it took me a handle of days to get the hang of it Review Source Response from NowCerts July 22, 2019 We are happy NowCerts is working well for you, Thomas! Thank you again for sharing your experiences with NowCerts. We hope to have you as a partner for many years to come. ;) JJ Jaime J. Office Manager Used the software for: 1-2 years ### "Customer service is amazing and they are very understanding and helpful with the smaller companies. " July 18, 2017 5.0 Pros I have needed for a very long time something easy to navigate and teach to others for agency management. I'm not the sharpest tech person and this system is by far easy for dummies like me to use. And having the live help chat pop up it the most amazing thing. Cons Sometimes there are small software glitches in the system but they are easily fixed and communication when something has gone down and back up is amazing. Review Source Response from NowCerts June 27, 2019 Thank you for the trust, Jaime. We always try to provide excellent features and service to clients like you, small or big. Thank you for your business. NB Nathan B. Owner Insurance Used the software for: Less than 6 months ### "Robust Affordable AMS" July 18, 2019 4.0 I tried now certs to compare it to another package of similar price point and NC has many more features that are useful for an agent. I needed some support on a few items and executive made sure to give adequate and prompt assistance Pros The price point is fantastic, no minimum users and no restrictions of functions based on "level". The support from the owner is fantastic and he is always quick to respond to questions and take suggestions and work on implementing them! The pros far outweigh the cons if you are willing to learn the system and ask for help when stuck. Cons the accounting "ease of use" is pretty difficult and hard to navigate and the user interface is a little clunky to get used too. Review Source Response from NowCerts July 23, 2019 Thank you for letting us know know about this, Nathan. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you need further assistance, just let us know and we'll be glad to help you. ;) AJ Andrew J. President & General Agent Insurance Used the software for: Less than 6 months ### "NOWCERTS BEATS THE COMPETITION" October 13, 2016 5.0 I've been an Independent Agent for over a year. I have tried every available Agency Management System both trials and paid. NowCerts was new to me last year and I tried them out and it wasn't fully operational so I tried others...last night 10/12/2016 I have finally come to a decision as to the best Agency Management System for my Agency is NowCerts. The Customer Support Chat (which I can't stand) I LOVE THEM! There is no delay on responses and my questions are answered within 15 seconds of my question. The issues I had were easily correctable on my end with simple, non-technical responses. Peter ROCKS...way to go SUPERMAN...you won another customer for your Speed and Accuracy...and you don't wear a cape! I know what to get you for Christmas! Pros No matter what Menu Item I select or Prospect or Insured, this system is faster at pulling up the information than any other AMS I've tried...and it's the cost is remarkable. Cons The color...I'm a Blue & Red kind of guy...would be GREAT if we could change the colors to our liking someday. Review Source Response from NowCerts June 26, 2019 hank you for that wonderful review, Andrew. Peter, our Superman, tries to customize the system in any way you request. We want to be here with you every step of the way. Again, thank you. VR Verified Reviewer Owner Insurance Used the software for: Less than 6 months ### "Excellent agency tool" November 4, 2018 5.0 They are an excellent company and I encourage folks to give them a chance and try them out, you will be pleasantly surprised. Pros NowCerts is a cloud-based agency management system packed with features and is the best value available. They are responsive with support and innovative with their product development. Cons None, they are responsive and supportive to their customers. Review Source Response from NowCerts June 27, 2019 We are happy to have you in NowCerts. Thank you for recommendations in NowCerts. We are happy to have you in our NowCerts family. =) JC Jannin C. Customer Service Representative Insurance Used the software for: Less than 6 months ### "NowCerts is a must in my day to day" August 2, 2019 5.0 This is a very friendly software that allows you to group all the essential customer information right on one screen. I find it very convenient and didactic, is a big part of my day-to-day and I love it. It has given us the opportunity to handle much more than other software like issuing the liability certificates right in there! Pros \- All the information I need is displayed conveniently on the dashboard - Updates almost right at the moment with most of the carriers - Allows to send texts to the customers right from the notes section Cons \- Miss out some information when importing to the rater - Needs reminder alerts on the screen, not only via email. Switched from [QQCatalyst](https://www.capterra.com/p/36109/QQCatalyst/) It was my boss decision but I'm very happy with it! Review Source LL Luis L. Insurnace Broker Insurance Used the software for: 2+ years ### "Nowcerts Review 2019" July 31, 2019 5.0 Highly recommended. Easy to managed and all insurance tools you need for speedy service. Pros All Acord form being available under each customer file. Cons \- No smartphone applications available. Review Source KC Kelly C. Consultant Insurance Used the software for: 1-2 years ### "'Websites promote you 24/7 no employee will do that " (Paul Cookson)" July 12, 2019 5.0 I really appreciate Nowcerts to remind me on my to do list, pending cancellation and Certificates Program. These things really make our lives easier. Pros Its very efficient and smart!I can easily access it!! Cons nothing to really say about it.No cons on it. Review Source Response from NowCerts July 22, 2019 We are happy you are enjoying NowCerts, Kelly. If you need further assistance, just let us know and we'll be glad to help you. =) JQ JOSE Q. ASSISTANT OFFICE MANAGER Insurance Used the software for: 1-2 years ### "AWESOME PRODUCT " June 11, 2019 4.0 Pros THE FUNCTIONALITY AND THE MOBILITY. THE PRODUCT CAN BE USED FROM ANYWHERE AND ON ANYTHING. Cons NOTHING, THE PRODUCT IS PERFECT. NO FLAWS Review Source Response from NowCerts June 27, 2019 We are happy NowCerts is working well for you, Jose! Thank you again for sharing your experiences with NowCerts. We hope to have you as a partner for many years to come. Suzanna N. Dental Hygienist Hospital & Health Care Used the software for: I used a free trial ### "My Review of NowCerts" June 4, 2022 5.0 It Is easy to use because it is user friendly. It also has good tracking Software Product that has well designed features that are nice and helpful. Pros \-Value for money -Ease of Use -Excellent customer Support -Well designed features Cons The accounting section of it is a bit hard to understand. Review Source Response from NowCerts June 20, 2022 Thank you for sharing your experience with NowCerts, Suzanna! We're so glad to hear that our software was easy and intuitive for you. We've been working hard on improving the user experience of the software and we hope this has been reflected in your experience. Our team is always trying to make sure users have a great time using our product, so we are happy to know that's what happened for you! GK Gene K. Insurance Producer Insurance Used the software for: I used a free trial ### "The one thing I wish I had a year ago. " July 18, 2019 5.0 Time management. There are a lot of things that the software can do for our clients without calling us. These things are very helpful to us. Pros Very convenient for myself and my clients. Cons Everything is good so far. There has been nothing negative I can find about the software as of now. Alternatives considered [EZLynx](https://www.capterra.com/p/102928/EZLynx/) Reason for choosing NowCerts More convenience features. EZLynx is useful for personal auto. I am a commercial auto specialist so this is a better platform for myself. Review Source Response from NowCerts July 23, 2019 We're glad that NowCerts is working well for you, Gene. We are happy you are part of our NowCerts family. It is our goal to make our system as easy to use as possible and to allow as much customization as we can. Again, thank you for the trust. ;) JP Jim P. Member Insurance Used the software for: 1-2 years ### "Excellent Software!" July 16, 2019 5.0 Pros Everything is easy to find and works perfectly. If you do need help, they are right there for you. Cons Nothing to complain about; once you get used to the layout. Review Source Response from NowCerts July 23, 2019 We are happy NowCerts is working well for you, Jim! Thank you again for sharing your experiences with NowCerts. We hope to have you as a partner for many years to come. ;) CW Cindy W. Agent/Owner Insurance Used the software for: Less than 6 months ### "So Glad I found NowCerts!!" November 29, 2016 5.0 I own an Independent Agency and the Client Management system I was using did not really help me much. NowCerts is an AGENCY Management System and It helps me with Everything! Client info, Tasks, Reports, Certs, Acord Forms and much more! It is affordable and really covers everything an Agency needs! The NowCerts team is also really great! Thanks so much! Cindy Weigel - Roxy Insurance Pros It is user friendly and covers pretty much everything I need to run my Agency. I also like the affordability of it!! Cons Getting started - I am sure most Agencies need to put in the same Carrier info. It would be nice if you could give us a list so we don't have to hunt it all down. Example, Travelers - NAIC number, correct address and correct name. We can add our reps info but if we had the bulk of it for all the Major Carriers that would be great. I am sure it will all matter so that is the only thing that has slowed me down :) Review Source Response from NowCerts June 26, 2019 Thank you for the honest review, Cindy. We really appreciate it as it can help us improve and better our features. Again, thank you for the kind words. JP Jordan P. Manager Insurance Used the software for: I used a free trial ### "Its been okay.." April 29, 2021 4.0 We feel it has potential, but the customer service is lacking Pros We like the features that NowCerts has. I feel like it could have major potential, its just a matter of figuring it out Cons We were highly considering switching to NowCerts but we found it was a bit difficult to use, and it was hard getting help from customer service Review Source Response from NowCerts April 30, 2021 We are extremely happy that you liked the system and we are sorry that you didn't feel that the customer service was up to par. We take our customer service to our clients very seriously and strive to make it the best experience for all. We'd love to hear from you as to when and how you contacted our Customer Service department so that we can look in to why this may have happened. We do hope that if you are looking for an AMS in the future that you will keep us in mind and give us another try. We also wish you continued success in your business. Thank you for the honest review. JO JAMIE O. INSURANCE PRODUCER Insurance Used the software for: 6-12 months ### "REVIEW" June 7, 2019 5.0 Pros I love that we have the option to send sms out to clients! Cons sometimes it's tricky when copy and pasting information into nowcerts and it's also hard to search for clients sometimes but other than that it's been very helpful! Review Source Response from NowCerts June 27, 2019 Thank you for sharing your experience with NowCerts, Jamie. It is our goal to make our system as easy to use as possible and to allow as much customization as we can. We look forward to doing more business with you in the years to come. AL Anna L. Owner Insurance Used the software for: 1-2 years ### "Great Service. Cus. support is always looking for ways to make things easier for us. " May 21, 2018 5.0 Pros Very responsive to requests. Now Certs team always being of help and making the system capable to our needs. Cons System has been slow at times. Functionality of data input can use more of a flow. However, I believe this should be expected to improve with the new database that NowCerts will be releasing. Review Source Response from NowCerts June 27, 2019 Thank you, Anna for the kind words. We are continually improving our software, service, and processes. Thank you for letting us know how we can do better. KC Kodel C. Agent/Owner Insurance Used the software for: 1-2 years ### "Love NowCerts!" June 3, 2019 5.0 With NowCerts it has been easier to keep track of our insured's Pros NowCerts is so much easier to use than other websites. Cons We cannot drag our files to upload from desktop. Review Source Response from NowCerts June 27, 2019 Thank you for the trust and support, Kodel. We are happy to have you in our NowCerts family. =) CA Cliff A. Agency owner Insurance Used the software for: 6-12 months ### "Very intuitive product." July 23, 2019 5.0 Pros This is one of the most cost effective management systems available. The team is readily available for support and ideas to customize the product. Looking forward to the upgrades! Cons The transfer of data has been challenging but the support teams has been great to work with! Reason for choosing NowCerts Cost and future adaptability. Review Source AS Andrew S. Administrator Insurance Used the software for: Less than 6 months ### "Easy to use, very helpful staff, all of the things you need to meet your clients expectations. " September 22, 2017 5.0 Office organization, Certificates "on demand", knowledgeble stuff not just in software but in the industry as well. Pros This software has organized my office operations, it has far surpassed my expectations. Being new to the insurance industry (less than one year) and having being exposed to people trying to sell me different types of Office Management Software has left me very fearful of the investment that I thought was required in order to have such product. I was very apprehensive about committing to anyone as I wasn't sure what exactly I would be getting as well as the investment, I thought, would be required. First, let say that NowCerts has far surpassed my expectations as a software. Second, the support I received from the staff at NowCerts is invaluable. I wish I would have done this much sooner. Review Source Response from NowCerts June 27, 2019 Thank you for the trust, Andrew. We try to offer innovative solution for both new and established agencies. Thank you again. Desiree J. Agent Insurance Used the software for: Less than 6 months ### "I love NowCerts!" July 18, 2019 5.0 Pros Easy to use, tons of features and integrations, great customer support. Cons It takes a little while to get used to it, but once you do, it's great. Review Source Response from NowCerts July 23, 2019 We love you too, Desiree! Thank you for the overflowing support to NowCerts. Clients like you motivate us to improve and better our system. Again, thank you for the love and support. ;) VR Verified Reviewer Customer Service Rep Insurance Used the software for: Less than 6 months ### "NowCerts Review" July 17, 2019 4.0 Simple and very easy to learn and use Pros I like the customer service and ease of use Cons Sometimes it errors out but customer service is there to fix it Review Source Response from NowCerts July 23, 2019 Thank you for the kind words. We will continuously update and improve our system and services to give you more ease in doing your business. Again, thank you for doing business with us. =) SM Stephen M. Agent Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Best AMS system I have ever used!" March 30, 2017 5.0 I have been an Agent for 10 years and have used all the major AMS systems on the market. NowCerts is simply the best product out there. Simple, it makes since when you use it, and the never ending upgrades makes this product my choice over all others. Pros Web-based and easy to use. Cons none Review Source Response from NowCerts June 27, 2019 Thank you for the nice review, Stephen. We always try to provide the best features and customer service to our valued clients like you.Thank you for the support. AM Anthony M. insurance broker Insurance Used the software for: 1-2 years ### "Very good Agency management at a reasonable cost" June 10, 2019 5.0 All in all....I like the customer support and availability. The system is usually pretty fast. And the screen layout works well...I like that the company does make incremental changes to keep improving the experience. Pros Staff is very helpful...They are available to talk with you over the phone or do a screen share and help you use the system Cons Not as intuitive as I would like... Videos and how too's can be improved Review Source Response from NowCerts June 27, 2019 We're glad that you are satisfied with our services. rest assured that we continually improve our software, system, and processes.Thank you for your support in NowCerts. =) AW Annette W. CSR/co owner Insurance Used the software for: 6-12 months ### "Easy to Navigate!" July 12, 2019 5.0 Commision input and reports are easy to read and translate. Customer service is wonderful and very helpful! I would recommend this program to any insurance company! Pros Nowcerts is so easy to navigate and very user friendly! The trainers have been great and walked me through every step! Cons nothing! There has not been one negative so far. Review Source Similar Products Featured