Who Uses This Software?

Suitable for any size pet sitting business, Pet Sitter Plus is a scheduling and billing solution ideal for providers of dog walking, pet sitting, day care, home boarding, grooming & training services.


Average Ratings

55 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $22.95/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Pet Software
  • www.petsitter-software.com/
  • Founded 2009
  • United Kingdom

About Pet Sitter Plus

Trusted and loved by pet sitting businesses around the world, Pet Sitter Plus produces the schedules for over 3500 pet sitters each month. Offering market leading customer service, our friendly team is here to help, free of charge. Pet Sitter Plus is packed with great features like powerful GPS reporting, time recording, 100% customization of client & pet info, scheduling, invoicing, credit card / ACH payment processing, bulk email, mobile staff module and a comprehensive client portal.


Pet Sitter Plus Features

  • Billing & Invoicing
  • Client Management
  • Credit Card Processing
  • Customer Portal
  • GPS Check-in / Check-Out
  • Key Management
  • Recurring Appointments
  • Scheduling
  • Staff Management

Pet Sitter Plus Reviews Recently Reviewed!

Pet Sitter Plus has significantly reduced the time I spend on administrative duties.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Pet Sitter Plus has allowed me to manage my business in a more efficient manner. Invoicing, managing client/pet data, scheduling and the client portal are just a few elements that have streamlined my business using Pet Sitter Plus software. I chose Pet Sitter Plus for their rich features, which I knew would grow with my company. The initial sessions with my software coach were extremely helpful in customizing the program to fit my business model. The best part of using Pet Sitter Plus is their responsive support team. The support team is readily available to answer any questions and problem solve with their clients. My experience with Pet Sitter Plus has been very positive!

Overall: The company is very receptive to adding in features that will benefit their clients. Several times each year they release new updates to continually better the software. Their willingness to listen to their clients and implement their ideas is what sets them apart from their competitors.

Pet Sitter Plus has been tremendous in managing my business which includes 30+ employees.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is NOT a cookie cutter program, which many of the other software systems seem to be. The program can be tailored to what I need for my business and the way that it is run.

The customer service is available around the clock and they are very supportive.

Overall: Processing billing is no longer a nightmare. PSP has made it possible for me to bill hundreds of clients with the click of a button. It is smooth, easy and certainly makes the business run more effectively.

Scheduling and managing my staff with PSP is simple. I can make changes to our schedule easily and monitor my staff remotely by viewing their check-in and check-out times.

We once built schedules, invoices and payroll reports - all manually. PSP has been a GAME CHANGER.

Sep 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: About 4 years ago, we evaluated PSP, Pet Tech and other similar systems, (and in recent years, we cast a sideways glance at newer, app-based solutions like Leash Time and Time to Pet) -- while some of these services may seem as robust, or have a slicker user interface, we've found that PSP provides all the features a company of our size needs... and is uniquely able to scale with us. We're now at over 1700 clients in NYC, and we simply could not have done this Pet Sitter Plus!

As many have noted, the customer service team is phenomenal. We are continually impressed by all of the feature-packed new releases that come out (it seems) every few months. The product just keeps getting better and better, adroitly sensing shifts in the wind and adapting to them. I can't imagine how busy the programmers must be, constantly responding to the custom needs of Pet Sitting Companies across several continents (with all our varying labor, tax, cultural and other considerations!)

Cons: Well, we're in NYC so some of the terminology in PSP takes a little getting used to. For example, "Diary" will always conjure a tween girl's secret journal, not the daily schedules of our employees... and it's always a little charming to "raise" our clients' invoices rather than send them. I'd say the biggest example of this language difference, or perhaps more a cultural one, is that in the USA when an invoice is sent, the recipient usually has 2-4 weeks before the bill is "due". In PSP, all bills are marked "Due on receipt, and show as "outstanding" to the Client even if they just received it.

The user interface takes a little getting used to. It's probably impossible to design a smooth, attractive and intuitive UX when you are handling SO MANY details for every single thing. An app, when it comes, will be great!

Overall: Saves a ton of time, helps us focus on new client acquisition and employee training rather than the rote back-end stuff

Working with PSP is so easy. They have the answers you need and it is given with guidance.

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: There is so much to like. Training for new people who use it. Constant updates to the software to make the experience better. Friendly technical support people, if you can't figure out what to do. Having been involved with PSP for more than 3.5 years, I can't say enough good things about this software. It really keeps this business viable.

Overall: Ability to deliver year-end totals to the accountant without too much effort. Accurate state-of-the-art statements for clients. Easy to use set-up for new clients, including but not limited to the ability to include my organizations contract agreement language.

Best product that I have encountered!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Pet Sitter Plus is the best product that I have encountered, and I have done tons of research on pet sitting software. My company manages hundreds of walks a day and we need a software that works effectively for our clients, our field team, and our office team to get the job done. We need to manage occasional vacation care and repeat services with ease. Our clients want something easy to use to manage their schedules and information as well as to receive their daily feedback. Our field team needs to be able to access schedules and client information on the fly. Pet Sitter Plus handles all of this - and so much more !

Pet Sitter Plus Customer Service is excellent. The team is very responsive to both questions that I may have and to requests for new functionality. They are always improving the product or adding new features. I am so happy that I found Pet Sitter Plus to help manage my business!

Cons: Every pet sitting business runs differently, so it is impossible to create a software product that does everything for everyone, but Pet Sitter Plus comes close. My biggest con with the system is with the invoicing when a client changes their schedule. The original invoice is a static document, so it will not reflect the changes made. I am not used to this and neither are my clients. It is their biggest complaint and confusion.

Wonderful team ! Great product

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Everything is organised and tidy, it is easy to book and get access to what you are looking for. The help section is really helpful

Cons: Need to go back to the main menu to get access to a new section. Can't open different tabs to compare things together.

Overall: None

great program for my business!

Aug 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use for myself and clients and switching to this software has streamlined accounting, client database and staff schedules.

Cons: It took a bit of time for me to learn the system as I am not very tech savvy but once I had a better understanding of the program its been a game changer.

Overall: streamlined accounting, client database, staff schedules

So excited to have found this Software...it has changed my business for the better already!

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Love that all of my Client information, invoicing etc. is located in one place; Invoicing is now a breeze and it used to be a major chore! Still have a lot to learn about the software, but I cannot say enough about my coach Dana Dubriwny. She is patient, knowledgable, and always has an answer for my questions. Even though my trial period is up, she is still here for me whenever I am stuck on something and I never could have learned to use the software without her! Overall, I am extremely satisfied with this software and look forward to growing my business with Petsitter Plus!

Cons: So far, there is nothing I don't like about the software. There were a few sections on the Help page where I was unable to get answers to my questions, but I believe that's because they are under construction...and of course Dana my coach was able to answer my questions right away so really it wasn't much of a problem.

PSP saved my business!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Pet sitter plus has everything needed to run a small or large pet sitting company. My clients and staff love their portal and the billing and scheduling is so easy. And the reports are super helpful too.

Cons: Nothing! Its really a great product and wonderful customer service and training. Maybe the only negative thing is they don't have an app yet, but they are working on building it.

Excellent all around! Awesome features and even better customer service

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: My customer service representative Drew is the best! He has helped me with the software and answered any and all questions I've had. Couldn't ask for more. Still learning but love all the features of this software

Overall: I am just starting a new business so I assume it will make everything so much more efficient as I grow

Money well spent and time saved= Happy Days!

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Once set up (can be time consuming for a established company) this will save time and headaches with all aspects of business from invoicing to planning diaries and staff. I have used Petsitter for 5 years + and always found the company most helpful even with my silly little questions! Customer service is top notch. There have been "bugs", however, they have always been ironed out and dealt with in a professional and quick manor while keeping me (and other I assume) full informed of updates. I have even made suggestions of things I would like in the software and they have managed to run my ideas into the software! How often do you get listened to that well? I love Petsitter and wouldn't be without it now. Thanks to all the team who have made my life easier :)

Cons: I didn't find it sooner! Other than that I can not fault this software and can not recommend it highly enough, if you have a pet business you should have this software!!!! (I'm not being paid for this review!!!)

Overall: Time saving, easy for staff to use and see their work load. Usability on mobile so I'm not always needing my laptop.

Vendor Response

by Pet Software on June 20, 2017

Thank you so much for taking the time to review our software. Your positive feedback is very much appreciated and it continues to be a pleasure to support you. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Great software reviewed by House Pets Spa - Pet groomer & Pet care company

May 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have used this software for over 4 years and have recommended it to other local companies who have also bought and used it. As a qualified book keeper I can confirm the invoicing system allows your year end figures to be given at a simple click of a button. It allows HMRC to see what is scheduled e.g. Your diary is your income (especially useful with cash businesses) it allows you to keep track of customer payments and outstanding amounts allowing you to simply email a account summary to them with a request for payment if needed. It's simple to see your diary schedule and to add any details you need to keep things up to date. The customer portal allowing customers to request services online and frees up our time answering the phone.

Cons: As with every software things can always be improved but this is not much of a con as every time I email a request for a new feature it has inevitably been added in an update.

Overall: Bookkeeping, diary, invoicing online, customer portal, terms and conditions agreed, visit update for owners.

Vendor Response

by Pet Software on June 20, 2017

Thank you very much for taking the time to write this positive review. You have been a valued client for many years now and so it is great that you still feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Amazing software and will make your life much easier!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is very user friendly and easy to access all of your clients and pet sitters information. PSP makes is very simple to schedule visits, assign pet sitters, invoice, schedule recurring visits, and anything else you need to do. I love how the pet sitters can acknowledge their schedules and check-in/check-out of each job as they complete it which gives the pet owners a greater piece of mind. The program is extremely powerful and handles all of our client and contractor management. Another great thing about Pet Sitter Plus is that you can use it from any device and anywhere. I highly recommend this software for any pet sitting business, big or small. Fantastic!

Vendor Response

by Pet Software on June 20, 2017

Thank you so much for taking the time to review our software. Its much appreciated and we are glad to be of service to you. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Game Changer!!

May 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software program has cut down on my office work significantly, it truly has been life changing for me as a business owner and a mother. New clients and existing clients sign up, input all their info, schedule and cancel online and can even pay on the portal as well. Scheduling & Payroll have never been easier. Clients love accessing the portal when out of town to view their feedback and pictures of their pets. My PSP advisor is super helpful and always available. I wish I found this software when I started my business 7yrs ago!!! HIGHLY RECOMMEND!!

Cons: Set up time (like any software program) is tedious but worth it. I wish there was a way sitters could communicate with one another on the portal if they are sharing visits. I know this is something they are working on currently.

Vendor Response

by Pet Software on June 20, 2017

Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. I can also confirm that the function you mention is right up there on our short term development list. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Saved my sanity, everything you could ever need in this industry!

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I was the admin for my brothers petsitting company. I joined the team to help him organize and expand. We switched over from another we'll know software that was just missing the mark. We needed something universal that could house all the details that comes along with this work. It was clear that the creators actually have worked as pet sitters. The amount of notes and details you can add for each pet and daily jobs is awesome! There is even a section for house sitting. The transition was so smooth and the guy who helped us was so supportive at every step. I was incredibly nervous and everything went fantastic. The best part is how it is organized, they have thought of everything. It is set up in a way that is so transparent and easy. It is simple to do data entry and for staff to see all important info. Everything in one place and so user friendly even for technology challenged people like me. If you want to sleep better at night get this software, it's totally worth it!s Staff marks off when finished so at a glance on your phone you know what is happening. Also every morning they confirm each job so you know they will not forget. My job became so much easier I was able to move on to follow my dreams and hand this off to a new person with complete confidence. I never could have done that with the old system.

Overall: My sanity, more sleep, less stress.

Vendor Response

by Pet Software on June 21, 2017

Thank you very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus

BEST Pet Sitter Software on the market- So happy I made the switch!

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can have a life! This software has given me the capability to have a life outside of my pet sitting business. It does practically everything for me! I can now expand my business into new areas while PSP does the rest for me!

Cons: Needs a calendar view. PSP has it in the works, so I am really looking forward to it. I cannot think of anything else.

Vendor Response

by Pet Software on June 21, 2017

Thank you very much for providing this great review of our software and for your feedback about additional features. I am happy to say that the feature you require is on the short term development list. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Super easy to use from both the sitter and admin sides of things.

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: Started out using PSP as a sitter/staff and found it incredibly helpful out in the field and planning my day. The phone app is terrific! Then I got to jump in with some of the administrative pieces and I love it even more. It's quite intuitive and the transparent. I don't find myself wondering what I just did. :)

Cons: I've heard a couple of clients express interest in an app for them too. Sometimes the map function is a little funny, but I don't know if that's PSP or google maps or something else.

Overall: It makes planning my day take a couple of minutes instead of an hour. Using it from the admin side, I can see everything that's going on.

Vendor Response

by Pet Software on June 21, 2017

Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Excellent! Looking forward to having Pet Sitter Software part of our team!!

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We were able to set up and start using on day one for the field and invoicing. Thank you to the customer support staff for answering all our questions and ensuring we got the most out of the program. Just love how it tracks everything from the walkers' compensation, business expenses and receipts to schedules! The reports and summaries are perfect for assisting with business growth opportunities and challenges. Don't know how we got by this long without it!!

Cons: Potential improvements would be to have the ability to add the pet's name to the invoices and to list business closed dates on the calendar.

Overall: Tracking & schedule - HUGE!

Vendor Response

by Pet Software on June 21, 2017

Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Exactly what our dog walking business needed.

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is very flexible and customizable, suiting our needs right away. Bulk scheduling, billing, and processing are all super easy. GPS locations help us keep track of our staff, and emailed notes to clients with pictures are a nice touch and make everyone happy. PSP is constantly working to improve their service as well, taking suggestions to heart and always considering their clients' needs and wishes. Every question gets answered promptly, the rare issue is resolved immediately, and every update gives us another opportunity to improve our own business as well.

Vendor Response

by Pet Software on June 21, 2017

Thank you so much for this fantastic review. I remember coaching you through the changeover some years ago and I am really pleased to hear that you continue to feel that we have been a great partner for you. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Life changing!

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: PSP has been life changing for myself and my managers! Tasks that used to take me hours (and hour and hours) like invoicing can now be done in minutes, in bulk! It's also very user friendly and the customer service is top notch! Customer representative and company are responsive and seem eager to hear suggestions and the software continues to improve with regular updates. I'm very impressed and grateful! I highly recommend!

Cons: There is some room for improvement with the GPS feature, but it's something I know they're already working on.

Overall: Saves me tons of time. Keeps us organized for scheduling, billing, payroll, and an easy reference point for revenue and compensation comparison.

Vendor Response

by Pet Software on May 18, 2017

Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. Our next release is due out early May 2017 and I hope very much that you find the new features beneficial. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Transformed my business.

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy to use, efficient and professional, invoices and quotes are created and sent with minimal effort on my part, excellent for keeping track of my booking and income. excellent customer service.

Vendor Response

by Pet Software on May 16, 2017

Hi Christine, Thank you so much for taking the time to review our software. Your positive feedback is very much appreciated and it continues to be a pleasure to support you. Thanks again Richard Richard Booty CEO Pet Sitter Plus

It's super affordable and has helped us be so much more professional and way more organized.

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: On an administrative side, I really like the bulk invoicing and the ease of scheduling or cancelling walks. When I'm using it out on the field, I like the simplicity of the mobile version.

Cons: Our clients would like an app to use on their phones. Also on the invoicing there is a blue line that cannot be customized to a different colour. It doesn't match our branding, but honestly it only bothers me. No one else has ever noticed it or cared.

Overall: The most important thing I got from this software was time. This has saved me probably hundreds of hours or scheduling and invoicing by and.

Vendor Response

by Pet Software on May 16, 2017

Hi Elisse, Thank you so much for taking the time to review our software on Capterra. Its much appreciated and we are glad to be of service to you. In response to your comment about a phone app, the client portal it a "responsive" interface so your clients should be able to use this on their phones. This in turn should be re-launched as an APP towards the end of 2017. Thanks again Richard Richard Booty CEO Pet Sitter Plus

An absolute game changer in terms of productivity, efficiency and time-saving!

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: No pet sitting business is the same, but Pet Sitter Plus knows that which is why they created the most highly customizable software to fit the needs of each individual business's needs. It's easy to learn, and easy to use.

Overall: More time to relax or focus on growing the business, since the software takes care of the rest.

Vendor Response

by Pet Software on May 16, 2017

Hi Jared, Thank you very much for taking the time to write this great review. You have been a valued client for many years now and I am very pleased that after all this time you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Overall good, not excellent, but so far good and positive

May 08, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: When doing bulk work is great for getting done easily, has a lot features which I like but not all are user friendly

Cons: When doing individual things within portal can be annoying navigating through all the different windows and I often lose my place

Vendor Response

by Pet Software on May 16, 2017

Hi Mariella, Thank you for your positive comments and for your constructive feedback. I see you are relatively new Chicago Urban Pets and to the program. We usually spend a few hours with each client helping them to understand how best to use Pet Sitter Plus. If you feel that would be of benefit please do not hesitate to get in touch and we will be very happy to help. Thanks again Richard Richard Booty CEO Pet Sitter Plus

The app is super helpful and organized which is what I love about it!

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's very organized and to the point! I love that you can add photos, especially of the dogs and cats I visit!

Cons: The design of it could look better and sometimes it's very slow! The full version has a lot more access than the app which is difficult at times.

Vendor Response

by Pet Software on May 16, 2017

Hi Marissa, Thank you so much for taking the time to review our software. Your positive feedback is extremely valuable and very much appreciated. Look out for version 6 which will be launched towards the end of 2017, you will then be able to access all functionality from the app. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Excellent core product and functionality for our growing pet sitting business

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Whatever you need to do, it's very quick and easy to accomplish; from sending quotes, re-assigning pet sitters, changing client orders, real time payroll & reports and best of all the mobile app and client portal. Our sitters use it daily and the majority of our clients now use their portal to request visits and pay their invoices.

Overall: Speed; it's takes only seconds to run payroll, change or modify a customer order, run reports, any operational function is quick and easy to do. Clients love their portal for scheduling online and paying invoices. Sitters love the mobile app, all the info they need is at their finger tips. This is truly a Win-Win-Win software from operations, clients and sitter perspective.

Vendor Response

by Pet Software on May 16, 2017

Hi Mike, Thank you so much for taking the time to review our software. I remember helping you to get your business up and running on Pet Sitter Plus and it is a pleasure to hear that you still enjoy the benefits. We hope you enjoy the next release due out very soon. Thanks again Richard Booty CEO Pet Sitter Plus.

I couldn't run my business effectively without it!

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: How it completely streamlines the booking process directly from the clients onto the pet sitter's schedules. Nothing gets lost in translation. I also love how the pet sitters can acknowledge their schedules and check-in/check-out of each job as they complete it. These are just two out of many, many desirable features this software has!

Cons: I would like to be able to add attachments to the client's files (i.e. their Service Contracts, for example). This would almost completely eliminate the use(waste) of paper in my company. I would also like the sitters to be able to mark themselves off for particular hours of the day as opposed to entire days.

Overall: It literally made my job easier. I no longer have to waste my time with several programs, as PSP combined most everything all into one platform. I used to spend hours organizing and sending out schedules, and PSP now does that for me. My customers also love their emailed confirmations, invoices, and receipts of payments. PSP truly took my business to a higher level of professionalism that I never could have achieved using our old scheduling/management techniques.

Vendor Response

by Pet Software on May 16, 2017

Hi Valerie, Thank you very much for providing this great review of our software. Its also useful to receive your feedback about additional features that you require and I am happy to say that both of the features mentioned are on our short term development list. Thank you again Richard CEO Pet Sitter Plus

Life changing!

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Customer support! Ease of use!

Overall: PSP has been life changing for myself and my managers! Tasks that used to take me hours (and hour and hours) like invoicing can now be done in minutes, in bulk! It's also very user friendly and the customer service is top notch! Richard and company are responsive and seem eager to hear suggestions and the software continues to improve with regular updates. I'm very impressed and grateful! I highly recommend!

Vendor Response

by Pet Software on April 22, 2017

Thank you Tess so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. Our next release is due out early May 2017 and I hope very much that you find the new features beneficial. Thanks again Richard Booty CEO Pet Sitter Plus

We love Plus!

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using Pet Sitter Plus to run our business for the last 4.5 years. It has seen us go from a two-person operation with 30 clients to an 11 person operation with over 200 clients. The program is extremely flexible and powerful and handles all of our client and contractor management. Invoicing is quick and easy, as is tracking client accounts. Our team loves the simple layout for data and as administrators, we love how customizable the program is. The best part of using Plus, however, is the amazing team that runs it. Rep and his crew work continuously on making Plus a better program and every release adds in new useful features. They are also so open to hearing from their customers and actively work with us solve any issues we might be having - and if there is no simple solution they add new functionality to the dev plan! We would be lost without Plus and no matter how big we grow, we'll continue to use it as a staple of running our business. Huge thank you to the representative and the Plus team!!

Vendor Response

by Pet Software on April 22, 2017

Thank you so much for this fantastic review. I remember helping you to get live (quite a few years ago now) and its great to hear that you continue to feel that we have been a great partner for you. We really appreciate this review Eleanor.Thanks again Richard Booty CEO Pet Sitter Plus

Great product -great service!

Apr 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm not the most advanced techy person when it comes to software and accounting programs but anytime I need help whether it's simple operator error or something I messed up completely the reps are always available and happy to help!

Vendor Response

by Pet Software on April 07, 2017

Hi Tammy, Thank you so much for taking the time to review our software and its always been a pleasure to support you. With kind regard Richard Booty CEO Pet Sitter Plus

Pet Sitter Plus is excellent!!!

Apr 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Pet Sitter Plus is easy to use and very efficient!

Cons: None!

Overall: Before Pet Sitter Plus we used another software that worked but wasn't really designed for pet sitting service, so there were a lot of mistakes happening. Not to mention half of the work involved a lot of paperwork and consuming precious time. I had been looking for a new software for about a year and everything I saw on the internet wasn't quite right. One day I got an email advertisement from google about Pet Sitter Plus and I knew instantly that this was it. I contacted Richard and he responded immediately! Within a week we were set up with Pet Sitter Plus. All of our data transferred and ready to use!!! We have been using Pet Sitter Plus ever since and that was in 2014!!!
It's amazing how easy and efficient it is to use. What's great about it is that they continue to improve and evolve. Before we used to leave paper notes to our clients and now they receive an email with a picture of their precious pet. Almost every week I get a phone call from clients telling us how much they enjoy and love their email feedbacks. One client said that it puts a smile on her face while at work seeing a picture of her dog and that makes her day better... and that says everything!
Another great thing about Pet Sitter Plus is that you can use it from any device and anywhere. I was away on a trip and was able to do scheduling and billing without any problems, that easy!!!
The customer support is amazing, hardly need to use but when I have a question it's an immediate response.

I highly recommend Pet Sitter Plus!!!

Vendor Response

by Pet Software on April 07, 2017

Hi Desi, Thank you so much for taking the time to review our software. I remember helping you to get your business up and running on Pet Sitter Plus and it was a pleasure to see you enjoy the benefits. We hope you enjoy the next release due out very soon. Best regards Richard.

Very happy customer

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Pet Sitter Plus now for quite a number of years for my animal talent and dog minding/walking business. The service I have received from day one has been absolutely fantastic. The efficiency and versatility of the system has enabled there to be a lot more time to work on other areas of the business. There is always professional and friendly help on hand whenever it is required. I can't recommend Pet Sitter Plus enough!

Vendor Response

by Pet Software on April 07, 2017

Hi Fiona, Thank you very much for taking the time to write this wonderful review. You have been a valued client for many years now and I am very pleased that after all this time you feel that we continue to support you well. Especially given that you are in Australia! Thanks again Richard Richard Booty CEO Pet Sitter Plus

A Fantastic Tool That Reduces Administration Time & Costs

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Pet Sitter Plus far exceeded my expectations! As a former accountant and I.T. analyst, I am well acquainted with the time that most businesses spend to accurately monitor, track, and report on operational costs and profits. And I expected to be saddled with such activities as at pet sitting business owner. But much to my surprise, Pet Sitter Plus does everything I thought would remain on my own list of tasks. This software truly frees up a business owner to actually conduct business as opposed to tracking it.

I wholeheartedly recommend this software! Give it a try! You'll be glad that you did.

Vendor Response

by Pet Software on April 07, 2017

Hi Krys, Thank you so much for taking the time to review our software. Its much appreciated and we are glad to be of service to you. Best regards Richard

Flawless software, flawless customer support.

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love everything about Pet Sitter Plus!

I run a good sized dog walking business and take out about 150 dogs per week and had tried numerous pet care software however they were all missing major components and seemed to make my life more complicated, it became apparent these other companies were based on the mechanics and not by people who actually worked with dogs or ran this type of business, not the case here, the owner and staff all run own dog walking companies. Thankfully a friend who also runs a dog walking company recommended Pet Sitters Plus.

This software is both incredibly smart and intuitive. I can add and update new clients with complete ease and my clients love logging into their dogs profiles and seeing their pups photo and booking online.

Also invoicing my people and getting paid is easier and faster than I'd hoped for. And BTW, I'm not the most tech savvy person and this is so simple.

But here's the best part, the customer support! You have a real human being that can walk you through everything and they're super nice. They are constantly updating their software and my experience is, this company and their employees are very excited about their clients success.

I cannot recommend this more highly.

Vendor Response

by Pet Software on March 20, 2017

Hi Mikell, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus

PSP is the best petsitting software out there!

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: its very customizable to how you run your business. the interface is nice and clean. I like how the software has a sitter, client portal as well.

Cons: That once you raise an invoice you can't automatically add more visits from the service request into that same Service Order. We invoice ahead of time.

Overall: I started using PSP in 2014 as my business grew and it was impossible to manually handle everything from schedules to invoices to compensation. After doing some research I spoke to Richard Booty because his was the only software company that would call me (instead of it all being a sign up process online). I liked how customizable the system was and that he would schedule Skype interviews with me to help me set it up to work for my business.

Now every time I have a question I always hear back from him or a colleague within 24 hours, and sometimes even within a couple hours! they are fast, friendly and it feels very personal.

PSP comes out with service releases that always improve the software on a regular basis.

PSP is the way to go!

Recommendations to other buyers: Make sure to include this software in the training process for your sitters/employees. It is pretty self explanatory but I have found that they won't use it to it's fullest extent if they are not shown how it works.

Vendor Response

by Pet Software on March 20, 2017

Hi Stephanie, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus

Awesome software, Awesome support!!

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use and has helpful "Help" menus and I can use it anywhere on any device

Cons: not really anything I don't like

Overall: The team at Petsitter+ are awesome!
I owe my sanity and the health of my pet care business to them.
Until April 2012 I had been managing bookings, rosters, invoicing and accounts manually. I was working 24/7 and struggling to keep my head above water. I was beginning to hate the business I had loved for 17 years. And tax time was a nightmare I dreaded to contemplate.
In desperation I had approached a tech savvy guru who had created a very successful software system for a cat rescue organization here. He asked me for my wish list¿what the perfect system could do for me. I was excited about the possibilities. This wonderful man, a savior, decided not to reinvent the wheel and after some extensive searching and research to compare the systems available he put me in touch with Richard.
That was the turning point. I was apprehensive to get started, I am technologically challenged (a dinosaur to my teenage children) but after one email and then a chat on skype I trusted I was in good hands. Since that day I have not looked back. Getting started was a piece of cake. The software is super user friendly and, surprise, surprise¿the Help tab is actually helpful!! And given all that, if ever I have needed a hand, the customer service has been spot on. Friendly,fast and efficient. My wish list has been provided to me on a platter and some! There are features in Petsitter+ I didnt even know I wanted. And the team are always coming up with improvements and happy to hear our suggestions.
Now I have trained a staff member to operate Petsitter+ and can take time away for some R and R. And even when I am not on leave, I can feel a sense of freedom with the portability of a system which can be operated from my phone or IPad. I recently accompanied my husband on a two day business trip and had the luxury of overseeing PetFriends while relaxing on a beach in Broome. Now that¿s my kind of office.
Thanks guys, I love you!
Sharon, Pet Friends, Perth, Western Australia

Vendor Response

by Pet Software on March 20, 2017

Hi Sharon, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus

Best Decision I Ever Made for my Business

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I can't begin to tell you how much better my life and business has become since I made the switch to Pet Sitter Plus. No more paper schedules!! No more missed visits. After being in business for over 10 years I thought I was well organized, but I missed one dog walk for a great client and I vowed to never let that happen again. Another pet sitter recommended I try her software program. Believe me I was skeptical. I had been doing the old paper schedule for many years and changing over to a new system sounded so scary. I did however trust her so I gave it a try. Now I wonder what the hell took me so long. What a change!! I absolutely find this system invaluable to running my business. Everything I could think of is available in the software, and even a few things I didn't even know I needed. Trust me, this will be the best decision you make for yourself, your piece of mind and your clients. I often show clients how the system works and it has never failed to impress them. They can rest assured they are hiring a pet sitter that has taken the time to put together the best system for organizing their business. Stop just thinking about it and make the decision. You will thank yourself later.

Vendor Response

by Pet Software on March 04, 2017

Hi Annie, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus

Makes running a business a breeze

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Without Pet Sitter Plus my life and business would be complete disaray
Thank goodness I have this program

Vendor Response

by Pet Software on March 04, 2017

Hi Lynn, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus

Couldn't run my business without it!

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I viewed 7 different software solutions for my business prior to opening the doors and PSP had exactly what I need to begin and can expand as my business grows. Drew provided the demo, training and checks in with me to see if I have any questions. The email support is very responsive. For the functionality , support and service PSP's monthly fee was the most reasonable. There is still so much more to the system that I am not utilizing! As for my customers, they love the service emails - it has just the right information; ability to pay on line and the ability to schedule their own services. I couldn't think about running my business without PSP!

Vendor Response

by Pet Software on February 27, 2017

Hi Kelly, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus

LOVE!!!!!!!!!!!!!!!!!!!!!!

Feb 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The speed of the system, and the customer service!

Cons: The set up was long for us because we have a detailed billing system, but once in place, it runs itself!

Overall: I own a large pet care company in the NJ area since 2008. A couple of years ago I knew I needed a change in my pet software, and thank god PSP found me! PSP has been a godsend! I used a prior company, that was stagnant, and never updated their system. PSP has saved me countless hours every day, every week and every month! Thank you for caring about your company, for the passion you put in, and looking forward to a long relationship!

Recommendations to other buyers: Just do it!

Vendor Response

by Pet Software on February 27, 2017

Hi Loni, Thank you so much for this fantastic review. I remember coaching you through the changeover some two years ago and I am really pleased to hear that two years on you feel we have been a great partner for you. We really appreciate this review. Thank you Richard

After trying others, PSP wins hands down

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Excellent customer service! Ease of scheduling, accuracy of invoicing, flexibility and functionality

Cons: I honestly cannot think of one thing

Overall: When it became clear that my pet sitting business needed serious administrative help, I looked into the top softwares on the market. After several trials, Pet Sitter Plus stood out as the perfect fit for my pet sitting business. For the first couple of months, I used it for scheduling only, parallel with my Google drive documents. I was afraid to rely solely on one system. My PSP rep would train and council me with lengthy phone calls on a weekly basis. Becky was so patient with me as I tried to juggle the day to day business as well as learn how to use the software. I think the great tutorials would have answered most of my questions, but Becky put up with me in such a professional, friendly and helpful manner. She gave me the confidence to let go of my old documents and rely completely on the PSP scheduling features. They never let me down! This wonderful experience made moving on to using the invoicing and client portal features a stress-free process that went without a hitch. I get wonderful reviews of the client portal from my clients and am so happy with the payment processing features. My sitters are thrilled to have the app on their phones when they are out in the field. Everything they need is right at their fingertips and the server has never failed us. Several new releases every year keep the software providing continuous improvement, although I am at a loss to recommend what more I may need! Invoicing and payroll used to take 2 full days and now I can process both in minutes. PSP has the flexibility and functionality that made running my business fun again! This software pays for itself quickly and adds the professional image and peace of mind that my company was looking for. I highly recommend Pet Sitter Plus!

Vendor Response

by Pet Software on February 13, 2017

Hi Janet, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus

"The perfect software to help a company grow"

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are a fast-growing, U.S.-based pet care company. Let me clarify, we are fast growing now that we use Pet Sitter Plus (PSP). We have been using PSP for about two years. Before discovering this easy-to-use software, our growth was stifled because we used a cumbersome method of spreadsheets and regular appointment books. We juggled service requests that came in by phone, email, and text. The business that we began out of a love for pets was quickly becoming a dreaded administrative job that was consuming far too many hours of each day. Looking back, we don't know how we did without PSP. Now, tasks such as staff payroll, client billing, and scheduling that used to take hours can be done in minutes. Our clients love the ease of online scheduling and paying by credit card or directly from their bank account. Our staff loves the ease of using the software to access their assignments and pet care instructions on the fly from their smart phones. The support is outstanding and we like that the owner of PSP listens to the needs of the people using the software and considers suggestions for upcoming software releases. If your business is becoming weighed down with administrative work, I recommend signing up for the trial being offered by PSP.

Vendor Response

by Pet Software on January 05, 2017

Thank you very much for taking the time to review our software and our service Jed. Your comments are much appreciated.

Pet Sitter Plus is simply brilliant!

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We are a local City business in Brighton & Hove (UK) with over 570 registered customers who we provide cat feeding & sitting visits for. We are a small team of 3 + 1 seasonal staff but we deliver over 11,000 home visits a year. Pet Sitter Plus (PSP) literally changed my life in giving me back hours of time that was spent on a manual diary and manual invoices. Our customers love PSP, they feedback such great reviews to us about using the system. For us, it's been an amazing transformation for our business and we also realize that customers have joined us for the very reason we have such a sophisticated booking system in place. Customers feel they have great control over booking as well us updating procedures or requests on their account. PSP is more than a booking system it has many facilities which have help us as a business. The support that we have been given from Richard & Team at HQ has been more than a 5+Star experience. If we have ever needed support we receive a reply within minutes, amazing response time, customer support and service given. PSP has so many great tools to use and my small team love using it. We can highly recommend PSP, I can not believe how I coped without them. Simon @ Toto Pet Services

Vendor Response

by Pet Software on January 04, 2017

This is a wonderful review. Thank you Simon for taking the time to write it.

Great Business Tool for Pet Sitters!

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pet Sitter Plus is intuitive to use, there are useful write-ups explaining most of the functions through "Help", I really love its Mobile accessibility and reporting to clients with photos. I am still learning and look forward to becoming much more proficient in time. I can't imagine running a pet care business without this software. I am also happy to learn of some upgrades coming that will be very useful.

Cons: I am still having some problems learning the invoicing and payment functions, but that is a result of me being afraid that I will mess it all up, so I hesitate to void invoices when that would be the right thing to do. They are very patient to work with me through whatever issues I am having.

Overall: I have been using Pet Sitter Plus for 3 months and am so happy with the functionality of the program as well as the support I receive. They have great explanations in the "Help" section that make it easy to learn on my own, and when I get stuck or can't figure something out that way, all I have to do is send an e-mail and within a reasonable response time, I have my answer! I look forward to growing my business doing what I enjoy, working with pets while minimizing the time it takes to manage the scheduling and billing of my business by using Pet Sitter Plus.

Recommendations to other buyers: I highly recommend this software for anyone running a pet care business.

Vendor Response

by Pet Software on January 04, 2017

This is a wonderful review. Thank you Wendy for taking the time to write it.

Love This!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: NA

Overall: Very happy with the service. Fits all my needs and helps make my job so much easier. Best part though is the support, should I need it.

Recommendations to other buyers: No

Vendor Response

by Pet Software on December 22, 2016

Thank you Stephen for your very positive review, its much appreciated.

Simply Superb

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I run a small but successful dog walking company in the UK. We have over 100 regular customers and typically schedule 250 bookings per week across 3 walkers. Before using this system I had tried various others however none were as intuitive or had the required features to do the job quickly and easily.

PSP makes managing bookings simple by allowing me to attribute dogs to particular areas for each walker. This means that doing my weekly scheduling takes less than half an hour!! It allows customers to have a central point of contact - managing their own bookings - eliminating the need to try and manage calls/texts/emails for bookings/amendments and cancellations. All this used to be a real headache.

As completed jobs are all logged on the system, completing my monthly invoicing run takes maybe less than 10 minutes. All I need to do is sense check the customer orders to ensure there have been no human errors made (multiple orders for the same customer, only bookings for that month included in the order etc), change the text for the e-mail and off they go.

I don't use other software, however, if I did, this allows the system to reconcile all payments directly - saving, even more, time. A really good feature however it's one for the future for me.

The system is extremely robust, holds all the information you and your walkers may need, has multiple interfaces for mobile/tablet and desktop. The system can also be edited/adapted to suit individual needs with editable fields. Downtime is non-existent and support is absolutely top quality.

Users can feedback directly on ideas for future function development and new features/updates are released regularly.

My customers use the tracking functions to see exactly when their dogs were collected and dropped home - fantastic for providing peace of mind when they're at work. They also, without exception (even the technophobes!) pick up and use the system with minimal effort or training.

I haven't even scratched the surface for what this system can do and cannot recommend it highly enough. Simply superb

Vendor Response

by Pet Software on December 07, 2016

Thank you Ed for this glowing review. It is fantastic to receive this. I remember training you myself some time ago and it is gratifying to hear that you have enjoyed using our system and appreciate our service. Thank you once again. Richard

STANDS OUT ABOVE THE REST!!

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, customization and support.

Cons: nothing at this time

Overall: We have been in business since 1992, with 40+ employees doing about 60,000+ visits a year. We needed a solution that we could customize, was reliable, fast, user friendly and could handle all scheduling and accounting for our clients and help us manage our staff. We looked at everything out there and when we found Pet Sitter Plus we knew it was the right fit for us. These folks know what they are doing and they have listened to our needs and supported us like no other! Whether you are a one person operation or a large company, this software solution can be customized to fit your needs. I don't see us moving to any other software as this company is committed to providing the most relevant and reliable software for years to come. I cannot say enough great things about the product and the people behind it. Do yourself a favor and give it a try...you won't be disappointed.

Best Product on the Market

Oct 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Chicago Pet Sitters was established in 2005. Today, we have around 800 clients and 26 sitters. We pride ourselves on being one of the most dependable and flexible service in the city of Chicago, and thanks to Pet Sitter Plus, we¿re able to follow through on our commitment.

I searched for two years looking for software. We utilized free trials and found that the software either couldn¿t meet our needs or the support was significantly lacking. My fear was that the system would crash, or the company would go out of business, and we would be left scrambling. I finally gave up and met with a programmer, but the time it was going to take him to create a program was just too extensive.

One day, I received a sales email from Pet Sitter Plus. I assumed that I had signed up with the company, but upon further investigation, this was a program I had never seen before. It seemed to meet every basic function we were looking for. From the moment our free trial began, so did the support. Richard has never been a more that a moment away from a question despite being in a completely different country and time zone. Once we signed up for the free trial, we were sold. Richard walked us through each step until we had all of our information inputted into the system.

From their Smartphones, the staff can access their complete daily, weekly and monthly schedule. Sitters start the day by ¿acknowledging¿ their visits, and mark them as ¿complete¿ once the visit has been done. From their home computer, staff can schedule days off (of which management gets an alert email) and can look up their upcoming compensation amount.

Overall, PSP has improved our business dramatically. We have more time to do other things ¿ both personally and professionally. Our staff loves having their scheduling information and pet instructions all in one place, and to top it off they can pull up a map at the touch of a finger.

Fabulous software! Couldn't do without it now!

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, clients love it, online booking, record kept of all transactions, clients can register credit cards so payment can be automated, lots of comprehensive questions to make sure clients tell us everything important about their pets, keeps home security and alarm details... invoicing completed within minutes, saves us masses of time in admin and it's always accurate!

Cons: Maybe the mobile app needs freshening up but that is coming out soon we're told. Anything we suggest as an improvement goes into their development list and they welcome ideas and want to know what we want.

Overall: Using Pet Sitter Plus has transformed our business for the better and been central to massively increasing our turnover and customer satisfaction.

We had been using a manual system with a calendar in outlook, spreadsheets and Quickbooks for invoicing for several years. However, with texts and emails coming in from clients as well as phone messages on the answer phone and mobile, jobs were always getting missed and changes to the schedule weren't always acted on meaning we turned up at houses to walk a dog but it was out, and dogs turning up for boarding at sitters who didn't know they were coming. As the business grew, with more bookings and more staff and sitters, the problems got worse.

We are so grateful to Richard and the team at Pet Sitter Plus. It was a bit daunting at first to put 'all our eggs in one basket' but we are so glad we did. It is so reliable and always accessible by all the staff wherever you are, on the PC or the mobile. Our sitters and staff love it - no more mistakes and missed dogs and everyone knows what they are supposed to be doing. Our admin loves it too! No more hours spent with the paper calendar trying to match it up to invoicing, and it used to take us literally hours to check it all over before raising each and every invoice. Now it is all done with a click of a button!! Paying compensation is all sorted too and needs the minimum of checking before we can do everyone's payment. So easy!!

Clients love the portal and are getting to grips with booking their own walks rather than asking us in a text or email. They have been busy uploading photos of their pets and adding all their feeding and sleeping information. They can see all the walks that are booked in and can easily book online for any additional walks or day care that they need.

Our software coach was brilliant and walked us through all the processes we needed during our trial to go live. We quickly saw that it was the software for us and suits us perfectly. Any questions we had, she was always at the end of an email and, in the end, it was pretty seamless to get all our clients on board.

My team and I would recommend Pet Sitter Plus without hesitation!

Recommendations to other buyers: The company continually improves the software and we get lots of new releases and updates throughout the year which makes it even easier to use. Their support team reply very quickly whenever we have an issue or need help. You can become an affiliate and put their logo on your website and you get a lower price which is a benefit.

Vendor Response

by Pet Software on October 07, 2016

Thank you Sandra for this fantastic review

Pet Sitter Plus

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The diary and scheduling, ease of use for both staff and customers, I can create multiple invoices in seconds and also receipt multiple payments, the customers can book their services online, the mobile interface is excellent for staff, the feedback reports for customers, excellent customer service and support.

Cons: There is nothing I don't like!

Overall: I started using Pet Sitter Plus around 5 years ago and it completely transformed my pet sitting business. Scheduling is simple, multiple invoices can be created in seconds, my staff find it really simple to use and most importantly the customers love it. The customers can book their services online and they love receiving the daily feedback report with photographs of their pets. The customer service and training is excellent and there are constantly new updates being added on to the software.

Recommendations to other buyers: I would highly recommend implementing Pet Sitter Plus to run your business and free up time for yourself that you are currently spending on admin tasks.

Vendor Response

by Pet Software on October 07, 2016

Thank you Lesley for this wonderful review

Pet Sitter Plus is my secretary, admin and book keeper all rolled into one.

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like the fact that it is so comprehensive, covering all aspects of client and dog information, clients accounts - I hate accounting, but with Pet Sitter Plus I am able to do my own accounts and self assessment, even though the business is quite complex financially. love that I don't have to keep many hard copy record, just the signed business forms and my booking diary really. It' fabulous for staff communication and great for client feedback too now that you can send out and email from the clients home with photos and an update. All wonderful stuff.
The repeat services feature is a great help to, as it means you don't need to reschedule any regular walks or visits, just press the repeat button and you're away!

Cons: Really...? Ummm? Nope! I can't think of any. If I'm being very picky I would like a feature that lets me email all of my clients in bulk, but I have a mailing list with mail chimp. So that's covered elsewhere.

Overall: Have been using Pet Sitter plus for nearly 4 years now, and absolutely couldn't be without it. It's allowed me to be excellent in terms of reliability and professionalism, and given me back the time to put into growing the business (and now a second one).
I had one session with Richard in the beginning, but found it all very intuitive (I had some experience of database run software already). The only thing I really couldn't work out was what compensation was! It means pay for staff or contractors. Doh! Any contact I have had with Richard since has been courteous and knowledgeable, and the support is there, in an ongoing sense, if you need it. The Software, servers etc are highly reliable with almost no downtime in the years that I have used the programme. I think their reliability is over 99.9%, which is amazing. There are regular updates and it's ever increasing in terms of features and value for money. I could never have grown my business to the same extent without it, because our flexibility and reliability relies on it. There are now 7 of us working most days.

Recommendations to other buyers: Yeah. I would wholeheartedly recommend that you buy it, especially if you have any ambitions to grow your business. I know it can seem quite an outlay at first, but you'll soon be certain of the value.

Vendor Response

by Pet Software on September 15, 2016

Thank you Alison for this wonderful review. For the benefit of anyone reading this review, Alison mentioned in the "cons" section that Pet Sitter Plus does not have the option to email clients in bulk. This was a simple misunderstanding. We have since spoken to Alison and tell her how to implement that functionality and she is very happy with our response.

Do yourself a favor - invest in Pet Sitter Plus

Aug 09, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use including bulk invoicing, repeat services, client portal, mobile access, custom auto-generated emails, revenue reports show how much your making daily, weekly, monthly, and ytd depending on calendar view, payment processing with stripe integration, multiple free software coaching sessions via phone call from current industry professionals who own their pet care business and are powered by Pet Sitter Plus.

Cons: No calendar integration, no mobile 'app' only mobile website,

Overall: After trying out numerous companies free trials, and some of them multiple times, I found Pet Sitter Plus - and running my business is a piece of cake! PSP provides each new user with a software coach for step by step training to familiarize you with all the features available to you. Bulk invoicing, revenue & compensation reports, repeat services, invoicing, and my favorite - auto-generated custom email templates! Customer Support is provided by real, friendly humans that work to resolve any issues quickly.

Trust me - you wont regret it!

Recommendations to other buyers: I went from spending 10+ hours organizing schedules, and pseudo book keeping to literally less than 30 minutes one day a week to accomplish every part of my business.

PSP changed my life! For the better!!

Apr 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: PSP has changed my life!! This software has improved my business beyond words. Richard was right when he said I could cut out all or most of my office help. This software does it all and has enabled me to continue to grow my business smoothly, improve our customer support, improve employee retention and satisfaction, and collect payments right away. It also gives me, my clients, and staff an easy to use tool to manage pet care, invoices, pay, and instructions! We love PSP and highly recommend it!!

Best pet software on the market!

May 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pet Sitter Plus is hands down the best pet software on the market. As an owner of a medium-large pet sitting and dog walking business, I need a pet software that works. I need to send invoices to many clients at once, schedule recurring dog walks in bulk, and have my pet sitters log in to the system to check their schedules and mark their pet visits complete. I also need my clients to log in to their online account to request services, provide pet care instructions, and pay online. Pet Sitter Plus handles all of this - and so much more - with ease.

I have tried other pet software companies, and while some of them may have a few more 'bells and whistles,' Pet Sitter Plus is a better overall product. The software just works, and it works well. There is never any downtime and the customer service is fantastic - there is always someone available to answer any questions I might have. The consistent new releases provide the latest new features and improvements so that the software is always cutting edge and up-to-speed with the pet industry.

Pet Sitter Plus has literally saved me over 20 hours of admin time each week so that I can focus on growing my business and providing the best possible pet services to our clients. Thank you so much Pet Sitter Plus!!

Tested and tried products for 6 years until I found PSP

Dec 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have a successful dog walking and pet sitting business in Seattle. I struggled with time management and communication once the business started to grow. The software I was using was excellent at keeping track of information and accounting. The structure was not user friendly and the company was sow to improve the product. I was using Evernote, personal email, and the software to run the company and communicate with everyone. Once I tried PSP I knew this was the direction I needed to take my company. The owner was kind and patient as I worked through the fears of change. I took a couple months to switch over but once I did things improved. My team's moral went up. They loved the ease and organization of the information. The clients started signing up for work online themselves. No more Friday night text messages about work for the next week. The threat of forgetting a text or a schedule request was gone. The credit card payment online is much easier than my last one. The fee is taken at the time of charge so no longer do I have $300 credit card fees taken out at the months end.
Overall I am in love with this product. It helped me. It will help you. I strongly suggest trying it out. The trial period is free. Contact me if you have any questions.
Sincerely,
Drew
seattlepetsitter@icloud.com