# Pet Sitter Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pet Sitter Plus the right Pet Sitting solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132783/Pet-Sitter-Plus/reviews --- Pet Sitter Plus 4.8 (140) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pet Sitter Plus Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews JV Janet V Owner and OperatorConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Service Reports for clients, staff payout reports, invoicing, fairly easy navigation, great training, great support, able to get help when I need it,“ October 9, 2025 MP Mel P OwnerConsumer Services, Self-employedUsed the software for: 1-2 years. “Sending emsils in voice gorm or quote form sometimes dont attach the codes correctly.“ August 8, 2024 mu michele u Administrative AssistantTranslation and Localization, 2 - 10 employeesUsed the software for: Less than 6 months. “Very responsive. “ November 28, 2025 CC Carol C ownerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Over the many years this has caused me to loose a ton of revenue in missed visits and admin work when I receive emails for visits on the dates I do have availability.“ March 22, 2024 mu michele u Administrative AssistantTranslation and Localization, 2 - 10 employeesUsed the software for: Less than 6 months. “It is so much easier to use than our last software. fairly easy to navigate“ November 28, 2025 TA Trish A CEOVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “Some minor things that i cannot customize.“ March 29, 2025 JS Janet S PresidentVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Allowing us to see when people are checking in and out and adding an approximate GPS is fantastic.“ March 24, 2024 MA MiKayla A OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “It has its ups and downs and promises not kept.“ March 22, 2024 ## Showing most helpful reviews Showing 1-25 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luz G. Owner/Founder/Pet Specialist Consumer Services Used the software for: 2+ years ### "Pet Sitter Plus is Top Notch for us!" November 19, 2018 5.0 I am extremely please with , the software, and with the people behind the scenes that run it. I have had nothing but positive experiences with both, that surpass my wildest expectations! I can truly not imagine doing without it. Acquiring it has been the best business decision I have made for my small, yet growing, business. I have complete confidence that they will be alongside me, as I grow and expand. Lastly, their rates are very fair and reasonable! They are worth every penny of my investment in them! Pros has been a definite plus for my small business! It is an extremely robust software that does more than I ever imagined or expected. Scheduling is a breeze and it allows me to have peace of mind. I am able to review schedules by the Day, the Week or the Month, and to catch any potential mistakes ahead of time. My Independent Contractors and office assistants are delighted and very impressed with all of the software's capabilities. The contractors are very pleased to see their future jobs clearly scheduled in the system. They also like being able to view their commissions for each and every service that they're scheduled for. Calculating their commissions due for each pay period is so easy now. It literally takes seconds to view all the commissions at once. No more tedious, manual calculations. What a boom! Another critical feature, that helps me a great deal, is the staff's ability to check off their unavailable dates on the system's "Request Holiday." With the click of a button, I can easily view who is available at any given date. My Pet Sitter Plus trainer, Becky Eberly, is extremely knowledgeable in the software and she has also been a pet business owner herself. She is personable, courteous, and entirely professional! I appreciate her quick replies to my many inquiries, as well as her help whenever I reach out to her. From my perspective, it seems to me like she drop everything else, to tend to my requests. She is an angel! Cons There is nothing that I do not like about . I have had nothing but positive experiences with it. I haven't yet implemented all of its features, so I'm not fully versed in all of its capabilities, though. This has nothing to do with anything lacking from Pet Sitter Plus or my trainer. I have just been taking my time to implement features at my own timing, which is something that I also appreciate. Nobody is pushing me to use all of the available features, but they're always there to work with me at my own pace. I really appreciate that! Review Source Response from Pet Software November 22, 2018 Thank you so much Luz for this fantastic review. It's great to hear that you continue to feel that we have been a great partner for you. We really appreciate this superb review and that you love Pet Sitter Plus! We will continue to be there to support you as you business grows and develops. Thanks again Richard Richard Booty CEO Pet Sitter Plus JV Janet V. Owner and Operator Consumer Services Used the software for: Less than 6 months ### "Good customer service & features" October 9, 2025 5.0 I'm happy I chose it. My other company was going out of business and I shopped several. They were really accommadating and gave us a good price to switch over. it was fair. Pros Service Reports for clients, staff payout reports, invoicing, fairly easy navigation, great training, great support, able to get help when I need it, Cons It was tedious to set up all the services. If there was a way to do mass edits to multiple services at one time that would have been easier. I had to go in one at a time. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Pet Sitter Plus the cost was lower. my previous software was very inexpensive so that was a factor. Switched from [PetSitClick](https://www.capterra.com/p/122471/PetSitClick/) They went out of business. It was a basic software but I used them for 12 years and was happy Review Source Response from Pet Software October 20, 2025 This is a wonderful review Janet. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that your Support Coach has been such a valuable partner for you too. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus GK Gary K. Owner Professional Training & Coaching Used the software for: 2+ years ### "Helps a lot for owning a business." March 15, 2024 3.0 Pros ease to use once you get the hang of it. Cons the extensive work needed if you have different pricing situations, and services. And you have to change EVERYTHING every time you change a price Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Pet Sitter Plus i was already familiar with the product. Review Source GB Grace B. Dog walker Veterinary Used the software for: 1-2 years ### "Happy happy dog walker " February 16, 2025 5.0 Exceptional service. I wouldn't use any other platform. Pros It allows me to schedule a variety of services for my clients. Without it I wouldn't have been able to expand my business. Cons It does take time to learn how to use the software however \[sensitive content hidden\] was super helpful. We scheduled a video call to help me understand some of the features. There are also clear step by step videos which helps massively. Alternatives considered [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Reason for choosing Pet Sitter Plus \[sensitive content hidden\] was super helpful making the transition Review Source Response from Pet Software February 18, 2025 This is a wonderful review. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. Your positive feedback is very much appreciated and it continues to be a pleasure to support you. Thanks again Richard Richard Booty CEO Pet Sitter Plus JS Janet S. President Veterinary Used the software for: 2+ years ### "Thank goodness for Pet Sitter Plus! Lifesaver!" March 24, 2024 5.0 Overall, I couldn't be happier. I've loved it since we've started using it many years ago after struggling with another service. During our onboarding, I would ask about a feature I needed and my coach would take me right there. It was an amazing feeling! Pros The ability to customize the fields and the thoroughness I can be with details because of the customization. Allowing us to see when people are checking in and out and adding an approximate GPS is fantastic. Cons If PSP could figure out how to calculate drive time and mileage, that would be amazing! We spend a great deal of time dealing with our mileage. I wish there was a way to mark an employee unavailable/available for certain times on specific days. Not just the whole day, if that makes sense. Alternatives considered [LeashTime](https://www.capterra.com/p/152017/LeashTime/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Pet Sitter Plus It's been so many years but I believe it was what I said above. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) A quicker system, the client support, the ease of use. Review Source Response from Pet Software March 26, 2024 Thank you very much for providing this great review of our software and for your feedback about additional features. I am happy to say that some of the features you have suggested have been added to our future development list. Thanks again  Richard Richard Booty  CEO  Pet Sitter Plus TS Tim S. Co-Owner Consumer Services Used the software for: I used a free trial ### "Well Designed & Documented, Customizable, Total Software Solution for Your Pet-Sitting Business!" August 22, 2019 5.0 My wife and I are SO encouraged to have all of her client information, dog information and schedules transferred from calendars, notebooks and Post-It notes!!! We couldn't be more pleased with our choice of ! Pros As an eCommerce professional with over 20 years of progressive experience working in Internet technology, I have worked with more software solutions for various tasks than I can begin to count. Some well designed and documented. Some not. Having just completed several training sessions with my PSP Software Coach, and having nearly finished configuring and customizing the software for my wife's dog walking and pet sitting company, Two Tails Up, LLC, I can't over state how impressed I have been with how well designed and thought out this software solution is for pet businesses! It is very obvious by all the features and capabilities of this software that the founders of had their own pet sitting business prior to launching this company. This is a total solution ... client records, dog records, scheduling, invoicing, client portal, reports, credit/debit card or ACH transfer transactions, email templates, staff communications and compensation ... its all here! My wife and I are SO glad we chose this software for our new business! Cons Because this software is so full-featured and customizable, learning how to use it is not for the faint of heart! Fortunately, I am a very analytical guy, so between coach's excellent training and thorough documentation I did fine configuring the software and adding all of my wife's clients and dogs, as well as their schedules. Those not analytically inclined need to go into this being patient with themselves, trusting that they can count on their software coach to guide them through the entire process. Alternatives considered [PetSitClick](https://www.capterra.com/p/122471/PetSitClick/)[PetSitConnect](https://www.capterra.com/p/154795/PetSitConnect/)[Handlr](https://www.capterra.com/p/149359/Handlr/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/)[DogBizPro](https://www.capterra.com/p/141295/DogBizPro/) Reason for choosing Pet Sitter Plus None of the competing products were as full-featured and complete as . Pricing is also a good value! Review Source Response from Pet Software August 27, 2019 Thank you so much for this fantastic review Tim. It's great to hear that you continue to feel that we have been a great partner for you. We really appreciate this superb review and that you love Pet Sitter Plus! We will continue to be there to support you as you business grows and develops. Thanks again Richard Richard Booty CEO Pet Sitter Plus LD Lucy D. Company Director Utilities Used the software for: 6-12 months ### "5 Star Petsitting Software! " February 26, 2020 5.0 I've streamlined everything through PSP so everything runs through the software (bookings, invoices, wages, client data, email templates). This has made my life a lot easier and I've had more time to grow the business. I'm really excited about using the new features PSP will be offering in the future! Pros PSP is very easy to use. I found the initial training sessions over the phone very helpful. The customer support team are always available when you need help with any of the features. Using PSP has saved me so much admin time. Before using PSP I duplicated a lot of my work and at times i was working on admin late at night to get everything done. PSP condenses everything and I like how the client is in charge of their booking and everything is in the one place. \[SENSITIVE CONTENT HIDDEN\] has been my main point of contact and she's been a wonderful help! Cons Transferring existing client data to the PSP database was quite a time consuming process but that had nothing to do with PSP...that was more to do with my previous data storage system. So i had to do a lot of data entry to set things up. Reason for choosing Pet Sitter Plus UK based with easy access to customer service. PSP ticked m Review Source Response from Pet Software March 2, 2020 This is a wonderful review Lucy. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that you feel that we have been a great partner for you. We really appreciate this review. We have also been delighted to welcome your sister to the business too! Thanks again Richard Richard Booty CEO Pet Sitter Plus EM Ericka M. Not customizable to my business. Veterinary Used the software for: 6-12 months ### "Was not customizable to suit my business." January 2, 2020 3.0 It was very informative and gave me ideas on intake forms and the setting up of my online appointments, payments etc. Pros That it was user friendly and had pre made client intake forms. Cons Although it helped that they had the software set up to help give you a boost. The software couldn’t be changed to fit with the needs of my business. It just focused on just pet Sitting I was unable to incorporate the Grooming services I provide to clients online. Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Reason for choosing Pet Sitter Plus To Get an idea of what I need to set up online booking for clients on my website Switched from [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/) To see if they could customize their set up to different areas of Pet Care such a Dog Walking and Grooming. Review Source KC Karen C. Owner Accounting Used the software for: 2+ years ### "Reasonable price at 3 persons and after very pricey until you get too big" November 17, 2025 4.0 Love it. The software is the best. And can be customed to what you need it to do very good and time consuming. But getting very pricy for a small team of 7 Pros For a one or two person company it's amazing value and can't recommend the company enough. The software is really good and can find yourself adding more and more to it. Just love it. Cons Very Privecy for a company that wants more than 3 persons. Only beifits companies 3 with 3 persons or less or on the other scale isn't also quite reasonable. But now I'm upto £80 per month mark my sadly going to have to reluctantly look at other software 😢 I find this such a stressful thing as I don't want to use any other software. Review Source Response from Pet Software November 27, 2025 Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. Please do contact our Support Team or your Support Coach directly to review and discuss your monthly subscription costs, to see if there is anyway you could possibly reduce this in the future. Thanks again Richard Richard Booty CEO Pet Sitter Plus mU michele U. Administrative Assistant Translation and Localization Used the software for: Less than 6 months ### "Review of software" November 28, 2025 4.0 Overall, I am happy with the software. It is so much easier to use than our last software. fairly easy to navigate Pros Customer support was great. Very responsive. The data entry part of it was easy to use. Once i got seet-up, I did not have many problems. Cons The "help" was not intuitive and current. I would try many ways to search for a solution but the response was never what I needed. Can't change an invoice once it was created. Review Source Response from Pet Software December 5, 2025 Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. Please do contact our Support Team or your Support Coach directly discuss your issue with voiding and invoice, they will be more than happy to help you. Thanks again Richard Richard Booty CEO Pet Sitter Plus BD Ben D. Dog Walker trainer Professional Training & Coaching Used the software for: I used a free trial ### "The service & software you want" February 27, 2025 5.0 Fulfilling, good people running this business. Pros The Service is more than helpful. \[sensitive content hidden\] was fantastic with her knowledge and detail to help. When I didn't understand she went out of her way to explain further any queries I still had. Really happy with these guys. Cons Nothing that I can think of so far, there's a lot of features that need getting used to but the help is there so nothing really. Review Source Response from Pet Software February 28, 2025 This is a wonderful review Ben. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that your Support Coach has been such a valuable partner for you too. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus LW Laura W. Operations Manager Consumer Services Used the software for: Less than 6 months ### "Absolutely Amazing Time Saving" March 27, 2024 5.0 I really liked the fact they pair you up with a coach to walk you through everything. It was really reassuring having that person we could go to with any questions. We've been using the system for about 3-4 months now and we've got all of our customers and staff into it. Whereas there's often pushback to change, I can honestly say that the reaction has been overwhelmingly positive on both sides. Pros It's very customisable - we trialled a lot of options and found so many that were limited - for example could only do walking and not boarding, couldn't do invoicing, couldn't do timesheeting, could do boarding, but couldn't do a csv export. As we offer so many different services and have quite a lot of customisation, we really needed something that could do it all. With the ongoing cost of living crisis, when reviewing options, cost was also critical. was one of the most, if not the most economical option, and because it did absolutely everything it meant although we started out looking for just a scheduling system, we could actually streamline several of our platforms into Pet Sitter Plus and save hugely on subscription fees overall. Cons Because it's so customisable, I can see there being quite a steep learning curve for complex businesses or for people with limited experience of software or computers etc. Having said that, I think we must fall into the category of one of the more complicated set ups in terms of all of the services we offer and the fact we ended up merging four separate platforms into one, and it was absolutely fine. Their customer service is amazing, our coach was brilliant, breaking the set up process down into chunks and always being on hand to answer questions and recommendations. Review Source Response from Pet Software March 28, 2024 This is a wonderful review Laura. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that you feel that we have been a great partner for you and we will continue to be there to support you as your business grows and develops.  Thanks again  Richard Richard Booty  CEO  Pet Sitter Plus CC Carol C. owner Consumer Services Used the software for: 2+ years ### "I have enjoyed using PSP for 11 years." March 22, 2024 4.0 Pros It is easy to schedule, and invoice clients. The customizable client database is really great as well. Cons You can not shut down future dates to client requests. For example, if on November 1st I am already booked solid for Christmas I can not turn off requests for the Christmas date, I have to shut down all visits from November 1st through December 25th. Over the many years this has caused me to loose a ton of revenue in missed visits and admin work when I receive emails for visits on the dates I do have availability. This has been the hardest obstacle to work around and will be the main reason why I decide to leave. I am giving till the end of 2024 and then I have to make the change if this is not a feature that is added. Reason for choosing Pet Sitter Plus 11 years ago when I started using it was the best option out there. At this time I di not remember the other ones I tested or if they are even around today. Review Source Response from Pet Software March 28, 2024 Thank you Carol. As a much-valued client for many years, we thank you for your feedback and additional feature suggestions. I am happy to tell you that blocking off dates in the client portal is one of our next big projects to work on as well as a Calendar view and Xero Integration. You might also like to know that we have some soon to be released new features with our QuickBooks integration and exciting enhancements to the Planner. I appreciate you taking the time to write your review of our software and our team would love the opportunity to personally discuss any features or issues you may be having. Thanks again Richard Richard Booty CEO Pet Sitter Plus SS Sharon S. Used the software for: 2+ years ### "Awesome software, Awesome support!!" March 13, 2017 5.0 The team at Petsitter+ are awesome! I owe my sanity and the health of my pet care business to them. Until April 2012 I had been managing bookings, rosters, invoicing and accounts manually. I was working 24/7 and struggling to keep my head above water. I was beginning to hate the business I had loved for 17 years. And tax time was a nightmare I dreaded to contemplate. In desperation I had approached a tech savvy guru who had created a very successful software system for a cat rescue organization here. He asked me for my wish list'what the perfect system could do for me. I was excited about the possibilities. This wonderful man, a savior, decided not to reinvent the wheel and after some extensive searching and research to compare the systems available he put me in touch with Richard. That was the turning point. I was apprehensive to get started, I am technologically challenged (a dinosaur to my teenage children) but after one email and then a chat on skype I trusted I was in good hands. Since that day I have not looked back. Getting started was a piece of cake. The software is super user friendly and, surprise, surprise'the Help tab is actually helpful!! And given all that, if ever I have needed a hand, the customer service has been spot on. Friendly,fast and efficient. My wish list has been provided to me on a platter and some! There are features in Petsitter+ I didnt even know I wanted. And the team are always coming up with improvements and happy to hear our suggestions. Now I have trained a staff member to operate Petsitter+ and can take time away for some R and R. And even when I am not on leave, I can feel a sense of freedom with the portability of a system which can be operated from my phone or IPad. I recently accompanied my husband on a two day business trip and had the luxury of overseeing PetFriends while relaxing on a beach in Broome. Now that's my kind of office. Thanks guys, I love you! Sharon, Pet Friends, Perth, Western Australia Pros Easy to use and has helpful "Help" menus and I can use it anywhere on any device Cons not really anything I don't like Review Source Response from Pet Software March 20, 2017 Hi Sharon, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus TB Tami B. Opts manager/Admin Veterinary Used the software for: 2+ years ### "Saved my sanity, everything you could ever need in this industry!" May 20, 2017 5.0 My sanity, more sleep, less stress. Pros I was the admin for my brothers petsitting company. I joined the team to help him organize and expand. We switched over from another we'll know software that was just missing the mark. We needed something universal that could house all the details that comes along with this work. It was clear that the creators actually have worked as pet sitters. The amount of notes and details you can add for each pet and daily jobs is awesome! There is even a section for house sitting. The transition was so smooth and the guy who helped us was so supportive at every step. I was incredibly nervous and everything went fantastic. The best part is how it is organized, they have thought of everything. It is set up in a way that is so transparent and easy. It is simple to do data entry and for staff to see all important info. Everything in one place and so user friendly even for technology challenged people like me. If you want to sleep better at night get this software, it's totally worth it!s Staff marks off when finished so at a glance on your phone you know what is happening. Also every morning they confirm each job so you know they will not forget. My job became so much easier I was able to move on to follow my dreams and hand this off to a new person with complete confidence. I never could have done that with the old system. Review Source Response from Pet Software June 21, 2017 Thank you very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus NS Niki S. Owner/Operator Used the software for: 6-12 months ### "The foundation of my businesses success is directly related to this phenomenal software program" July 20, 2018 5.0 It is the driving force of my business success and I know I wouldn't be thriving nearly to the level I am without it! Pros It takes care of needs I don't even know I have! It keeps track of every single detail related to every single aspect of my small but growing pet sitting company. I am small but plan to grow and I know PSP has the capability to grow with me. Billing, invoicing, and scheduling are a breeze and the GPS check in/out features are a major marketing tool for me in that I'm the only one in my area offering this type of service. I'm using the features of the software to enable me to standout and set me apart and it is working. I have turned away 9 potential client's in the last 2 days but this will not last for long as I've begun the process of hiring my first team member! Last but definitely not least is that I never feel alone in ANYTHING I do. The supports staff have provided PHENOMENAL customer support time and time again and have addressed every single question or concern (and there have been many) often the same day if not within 24 hours. I can not say enough about the customer support this company provides. It is everything I was looking for as someone brand new to the pet sitting industry. Cons It is so functional and has SO many features that it takes time to learn and with 10-12 walks/visits each day I am struggling to find time...BUT as I stated above, once I have hired staff, I will have and plan to use some of that time to put more of this powerful software to use and drive my business even further, faster, better and rise above my competitors. I honestly don't think there is anything it can't do! Review Source Response from Pet Software July 23, 2018 Thank you so much Niki for this fantastic review. It's great to hear that you feel that we have been a great partner for you and we hope to for many years to come. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus TL Tori L. Owner Consumer Services Used the software for: 1-2 years ### "Pet Sitter Plus" October 7, 2019 5.0 It will take some time to learn the system and convert clients and pet sitters to the system. My customer service rep is phenomenal and walked me through it step by step. Representative is always available to take my call, answer my silly questions, or schedule a ZOOM session when needed. Once familiar with the system, it's easy to use and exudes every bit of professionalism you need as a serious pet-sitting business. Clients love it! Pros I searched high and low for salient software unique to the pet-sitting industry, that offered more than just "dog walking" assignment support. I offer extended pet care, via boarding and move-in care, that span several days/weeks (not just an hourly service) and was at a loss for years until I found PSP! It has saved me in so many ways...if not countless hours tracking sitters, clients and pet details. HIGHLY RECOMMEND PSP! Cons I like everything about this software and have 0 dislikes/complaints. Reason for choosing Pet Sitter Plus Marianne had alot to do with my decision. She was so helpful and patient! The system itself covers every need I have. Review Source Response from Pet Software October 11, 2019 This is a wonderful review Tori. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that you feel that we have been a great partner for you, especially Marianne. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus KD Kim D. Owner Used the software for: 2+ years ### "Pet Sitter Plus has significantly reduced the time I spend on administrative duties." October 13, 2017 5.0 The company is very receptive to adding in features that will benefit their clients. Several times each year they release new updates to continually better the software. Their willingness to listen to their clients and implement their ideas is what sets them apart from their competitors. Pros has allowed me to manage my business in a more efficient manner. Invoicing, managing client/pet data, scheduling and the client portal are just a few elements that have streamlined my business using Pet Sitter Plus software. I chose Pet Sitter Plus for their rich features, which I knew would grow with my company. The initial sessions with my software coach were extremely helpful in customizing the program to fit my business model. The best part of using Pet Sitter Plus is their responsive support team. The support team is readily available to answer any questions and problem solve with their clients. My experience with Pet Sitter Plus has been very positive! Review Source Response from Pet Software January 20, 2018 Thank you Kim so much for taking the time to review our software. It has always been a pleasure to support you and you continue to be a valued client. Thanks again Richard Richard Booty CEO Pet Sitter Plus MG Michelle G. Owner & head groomer Used the software for: 2+ years ### "Great software reviewed by House Pets Spa - Pet groomer & Pet care company" May 29, 2017 5.0 Bookkeeping, diary, invoicing online, customer portal, terms and conditions agreed, visit update for owners. Pros I have used this software for over 4 years and have recommended it to other local companies who have also bought and used it. As a qualified book keeper I can confirm the invoicing system allows your year end figures to be given at a simple click of a button. It allows HMRC to see what is scheduled e.g. Your diary is your income (especially useful with cash businesses) it allows you to keep track of customer payments and outstanding amounts allowing you to simply email a account summary to them with a request for payment if needed. It's simple to see your diary schedule and to add any details you need to keep things up to date. The customer portal allowing customers to request services online and frees up our time answering the phone. Cons As with every software things can always be improved but this is not much of a con as every time I email a request for a new feature it has inevitably been added in an update. Review Source Response from Pet Software June 20, 2017 Thank you very much for taking the time to write this positive review. You have been a valued client for many years now and so it is great that you still feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus SH Stephanie H. Owner Used the software for: 2+ years ### "PSP is the best petsitting software out there!" March 15, 2017 5.0 I started using PSP in 2014 as my business grew and it was impossible to manually handle everything from schedules to invoices to compensation. After doing some research I spoke to Richard Booty because his was the only software company that would call me (instead of it all being a sign up process online). I liked how customizable the system was and that he would schedule Skype interviews with me to help me set it up to work for my business. Now every time I have a question I always hear back from him or a colleague within 24 hours, and sometimes even within a couple hours! they are fast, friendly and it feels very personal. PSP comes out with service releases that always improve the software on a regular basis. PSP is the way to go! Pros its very customizable to how you run your business. the interface is nice and clean. I like how the software has a sitter, client portal as well. Cons That once you raise an invoice you can't automatically add more visits from the service request into that same Service Order. We invoice ahead of time. Review Source Response from Pet Software March 20, 2017 Hi Stephanie, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus JS Jessica S. Director Public Relations and Communications Used the software for: 2+ years ### "Changed our business!!!" March 27, 2020 5.0 Better than I ever imagined Pros This system changes our business to the extent that we have doubled our income every year since using it. I saved money on admin costs for staff as everything is much quicker using this system and we have far less complaints everything runs so much smoother now. Our business has really grown and i do put a lot of it down to this system. Cons The hardest part is the initial set up but if you are like me I enjoyed it! Lots of data entry and a little bit overwhelming at the beginning but the team train you through it and really put you at ease! Review Source Response from Pet Software April 1, 2020 Hi Jessica, Thank you very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus BO Becky O. President Consumer Services Used the software for: Less than 6 months ### "Best product that I have encountered! " August 30, 2017 5.0 Pros is the best product that I have encountered, and I have done tons of research on pet sitting software. My company manages hundreds of walks a day and we need a software that works effectively for our clients, our field team, and our office team to get the job done. We need to manage occasional vacation care and repeat services with ease. Our clients want something easy to use to manage their schedules and information as well as to receive their daily feedback. Our field team needs to be able to access schedules and client information on the fly. Pet Sitter Plus handles all of this - and so much more ! Pet Sitter Plus Customer Service is excellent. The team is very responsive to both questions that I may have and to requests for new functionality. They are always improving the product or adding new features. I am so happy that I found Pet Sitter Plus to help manage my business! Cons Every pet sitting business runs differently, so it is impossible to create a software product that does everything for everyone, but comes close. My biggest con with the system is with the invoicing when a client changes their schedule. The original invoice is a static document, so it will not reflect the changes made. I am not used to this and neither are my clients. It is their biggest complaint and confusion. Review Source Response from Pet Software January 29, 2018 Thanks for writing this fantastic review Becky. It was a great experience working with you and your team in 2017 to get you live on Pet Sitter Plus. We appreciate your valuable feedback and look forward to partnering with you in the years to come. Best Regards Richard Booty CEO Pet Sitter Plus JT Jed T. Co-Owner Consumer Services Used the software for: 1-2 years ### ""The perfect software to help a company grow"" January 5, 2017 5.0 We are a fast-growing, U.S.-based pet care company. Let me clarify, we are fast growing now that we use (PSP). We have been using PSP for about two years. Before discovering this easy-to-use software, our growth was stifled because we used a cumbersome method of spreadsheets and regular appointment books. We juggled service requests that came in by phone, email, and text. The business that we began out of a love for pets was quickly becoming a dreaded administrative job that was consuming far too many hours of each day. Looking back, we don't know how we did without PSP. Now, tasks such as staff payroll, client billing, and scheduling that used to take hours can be done in minutes. Our clients love the ease of online scheduling and paying by credit card or directly from their bank account. Our staff loves the ease of using the software to access their assignments and pet care instructions on the fly from their smart phones. The support is outstanding and we like that the owner of PSP listens to the needs of the people using the software and considers suggestions for upcoming software releases. If your business is becoming weighed down with administrative work, I recommend signing up for the trial being offered by PSP. Review Source Response from Pet Software January 5, 2017 Thank you very much for taking the time to review our software and our service Jed. Your comments are much appreciated. MD Mike D. V.P. of Operations Consumer Services Used the software for: 2+ years ### "Excellent core product and functionality for our growing pet sitting business" May 5, 2017 5.0 Speed; it's takes only seconds to run payroll, change or modify a customer order, run reports, any operational function is quick and easy to do. Clients love their portal for scheduling online and paying invoices. Sitters love the mobile app, all the info they need is at their finger tips. This is truly a Win-Win-Win software from operations, clients and sitter perspective. Pros Whatever you need to do, it's very quick and easy to accomplish; from sending quotes, re-assigning pet sitters, changing client orders, real time payroll & reports and best of all the mobile app and client portal. Our sitters use it daily and the majority of our clients now use their portal to request visits and pay their invoices. Review Source Response from Pet Software May 16, 2017 Hi Mike, Thank you so much for taking the time to review our software. I remember helping you to get your business up and running on Pet Sitter Plus and it is a pleasure to hear that you still enjoy the benefits. We hope you enjoy the next release due out very soon. Thanks again Richard Booty CEO Pet Sitter Plus. LP Lindsey P. Owner Used the software for: 2+ years ### "The software has helped establish a stronger connection with our clients. " January 18, 2018 5.0 Pros We love the ability to connect with our clients through daily feedbacks including sending photos directly to their inbox. The billing/invoice feature is great especially that it connects directly with a credit card processor. Cons Creating forms is not always straight forward. I had to set up a lot of phone calls with the rep to learn how to navigate through the initial set up. The customer service is the BEST though so I was always able to work through any obstacles. Review Source Response from Pet Software January 22, 2018 Lindsey, thank you so much for taking the time to review our software. It¿s much appreciated and we are glad to be of service to you. Thanks again Richard Richard Booty CEO Pet Sitter Plus ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.