# Page 3 | Pet Sitter Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Pet Sitter Plus the right Pet Sitting solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132783/Pet-Sitter-Plus/reviews --- Pet Sitter Plus 4.8 (140) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Pet Sitter Plus ## Showing most helpful reviews Showing 51-75 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Wendy C. Owner Used the software for: 2+ years ### "Pet Sitter Plus is extremely well thought out, logical and has greatly streamlined my business." January 18, 2018 5.0 Pros It has so much functionality and is very logical. It saves tons of time with invoicing and payroll. Cons There was a learning curve to some of it, but it really didn't take long to learn. The only other con is only being able to add a holiday fee by the day instead of the visit, but that wouldn't fit with the software's logic so I understand why it isn't possible. Review Source Response from Pet Software January 25, 2018 Thank you Wendy so much for taking the time to review our software. It has always been a pleasure to support you. Thanks again Richard Richard Booty CEO Pet Sitter Plus SH Stephanie H. Owner Used the software for: 2+ years ### "PSP is the best petsitting software out there!" March 15, 2017 5.0 I started using PSP in 2014 as my business grew and it was impossible to manually handle everything from schedules to invoices to compensation. After doing some research I spoke to Richard Booty because his was the only software company that would call me (instead of it all being a sign up process online). I liked how customizable the system was and that he would schedule Skype interviews with me to help me set it up to work for my business. Now every time I have a question I always hear back from him or a colleague within 24 hours, and sometimes even within a couple hours! they are fast, friendly and it feels very personal. PSP comes out with service releases that always improve the software on a regular basis. PSP is the way to go! Pros its very customizable to how you run your business. the interface is nice and clean. I like how the software has a sitter, client portal as well. Cons That once you raise an invoice you can't automatically add more visits from the service request into that same Service Order. We invoice ahead of time. Review Source Response from Pet Software March 20, 2017 Hi Stephanie, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus NO Nick O. Dog Walker Consumer Services Used the software for: Less than 6 months ### "Just what I needed" March 8, 2020 5.0 Fantastic experience with PSP! Free trial - excellent option to spend time figuring out if the system is for you. The customer service support you get is second to none! Very quick to help you, very patient, friendly & understanding. Can’t rate \[SENSITIVE CONTENT HIDDEN\] CS high enough! Pros There are a few Pros to this software. The diary/planner. The email templates are so so useful! The invoicing side of things is a breeze. Cons I don’t know how possible it is but automation for other payment services than Stripe would be great. Also, a ‘Birthday report’ in the same way there’s a ‘vaccination report’. Payment services such as PayPal and bank transfer. It’s rather complicated to use. Could be more user friendly but like with anything, it gets easier the more time you spend with it. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/)[Precise Petcare](https://www.capterra.com/p/133783/Precise-Petcare/)[NarpsUK](https://www.capterra.com/p/165251/Pet-Sitting-Software/) Reason for choosing Pet Sitter Plus A very in depth system. Free trial. Automated scheduling/invoicing/receipts. The option of each customer and their pet having their own profile was one of the main draws for me. The alternatives just seemed to be missing one thing or another. PSP has the whole package. Review Source Response from Pet Software March 13, 2020 Thank you very much for providing this great review of our software and for your feedback about additional features. I am happy to say that most of the features you require is on the short term development list, and we will be in touch with you directly about PayPal as this is available to you to use. Thanks again Richard Richard Booty CEO Pet Sitter Plus SB Samantha B. Owner Used the software for: 2+ years ### "Great software and service " January 18, 2018 5.0 Pros I have been a user of this software from its very early days. It has been developed with the users rather than just by software developers. This means it really works for pet sitting and walking companies, big and small. There are so many features, all developed from feedback from the users. I feel that they really listen to any feedback or issues you might have. It is extremely reliable. I can only think of one service outage in the six or seven years I've been using it which is fantastic. The sliding scale of charges makes it very fair to the smaller companies. I've now scaled down my business from 6 staff to just myself. I still use the software simply for the scheduling and invoicing functions. When I've had problems, usually my operator error, the response from the service desk is very quick. Review Source Response from Pet Software January 22, 2018 Thank you so much for taking the time to review our software. It has always been a pleasure to support you and we hope to continue doing so for many years to come. Thanks again Richard Richard Booty CEO Pet Sitter Plus JS Jessica S. Director Public Relations and Communications Used the software for: 2+ years ### "Changed our business!!!" March 27, 2020 5.0 Better than I ever imagined Pros This system changes our business to the extent that we have doubled our income every year since using it. I saved money on admin costs for staff as everything is much quicker using this system and we have far less complaints everything runs so much smoother now. Our business has really grown and i do put a lot of it down to this system. Cons The hardest part is the initial set up but if you are like me I enjoyed it! Lots of data entry and a little bit overwhelming at the beginning but the team train you through it and really put you at ease! Review Source Response from Pet Software April 1, 2020 Hi Jessica, Thank you very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus JK Jolie K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best customer service" March 1, 2019 5.0 It’s me the worst part of my job absolutely easy. It takes a little time that it hardly exist anymore. Pros After an event Atlanta show slow learning process, this is really been a game changer. I’ve been able to cut my paperwork hours by 90%. This is not an exaggeration. The other great thing is that the customer service is excellent and rep. walked me through the program and explained any thing I asked. I’m not a technically savvy person so this was really important in order to make this program work as well as it does. Cons I have to touch a computer to use it. Aside from that, it’s perfect. Review Source Response from Pet Software March 8, 2019 Thank you so much for taking the time to review our software and our service Jolie. Your positive feedback is extremely valuable and very much appreciated. Thanks again Richard Richard Booty CEO Pet Sitter Plus BO Becky O. President Consumer Services Used the software for: Less than 6 months ### "Best product that I have encountered! " August 30, 2017 5.0 Pros Pet Sitter Plus is the best product that I have encountered, and I have done tons of research on pet sitting software. My company manages hundreds of walks a day and we need a software that works effectively for our clients, our field team, and our office team to get the job done. We need to manage occasional vacation care and repeat services with ease. Our clients want something easy to use to manage their schedules and information as well as to receive their daily feedback. Our field team needs to be able to access schedules and client information on the fly. Pet Sitter Plus handles all of this - and so much more ! Pet Sitter Plus Customer Service is excellent. The team is very responsive to both questions that I may have and to requests for new functionality. They are always improving the product or adding new features. I am so happy that I found Pet Sitter Plus to help manage my business! Cons Every pet sitting business runs differently, so it is impossible to create a software product that does everything for everyone, but Pet Sitter Plus comes close. My biggest con with the system is with the invoicing when a client changes their schedule. The original invoice is a static document, so it will not reflect the changes made. I am not used to this and neither are my clients. It is their biggest complaint and confusion. Review Source Response from Pet Software January 29, 2018 Thanks for writing this fantastic review Becky. It was a great experience working with you and your team in 2017 to get you live on Pet Sitter Plus. We appreciate your valuable feedback and look forward to partnering with you in the years to come. Best Regards Richard Booty CEO Pet Sitter Plus SH Shannon H. Owner Used the software for: 2+ years ### "This software is EVERYTHING you need to run your pet sitting business!" January 17, 2018 5.0 Billing, invoicing, scheduling, employee compensation and vacation request, client info, etc! Pros I don't know what I'd do without this software! From scheduling to billing and invoices, everything is run efficiently and effortlessly. I have gained SO much free time by using PSP, and my employees and clients also love it! The customer service is also top-notch! When you sign up, they have someone walking you through every single step, and they are there for you when you have any questions! Cons Although I do love this software, it is less "pretty" than others I've tried out. It's efficiency definitely makes up for it though! They also don't have any app, but are supposed to be coming out with one very soon! Review Source Response from Pet Software January 20, 2018 Thank you Shannon very much for providing this great review of our software and for your feedback about additional features. I am happy to say that the 'new look' interface will be more appealing and we are sure you will like it. Thanks again Richard Richard Booty CEO Pet Sitter Plus JT Jed T. Co-Owner Consumer Services Used the software for: 1-2 years ### ""The perfect software to help a company grow"" January 5, 2017 5.0 We are a fast-growing, U.S.-based pet care company. Let me clarify, we are fast growing now that we use Pet Sitter Plus (PSP). We have been using PSP for about two years. Before discovering this easy-to-use software, our growth was stifled because we used a cumbersome method of spreadsheets and regular appointment books. We juggled service requests that came in by phone, email, and text. The business that we began out of a love for pets was quickly becoming a dreaded administrative job that was consuming far too many hours of each day. Looking back, we don't know how we did without PSP. Now, tasks such as staff payroll, client billing, and scheduling that used to take hours can be done in minutes. Our clients love the ease of online scheduling and paying by credit card or directly from their bank account. Our staff loves the ease of using the software to access their assignments and pet care instructions on the fly from their smart phones. The support is outstanding and we like that the owner of PSP listens to the needs of the people using the software and considers suggestions for upcoming software releases. If your business is becoming weighed down with administrative work, I recommend signing up for the trial being offered by PSP. Review Source Response from Pet Software January 5, 2017 Thank you very much for taking the time to review our software and our service Jed. Your comments are much appreciated. TA Tess A. Owner Consumer Services Used the software for: 2+ years ### "Life changing!" May 18, 2017 5.0 Saves me tons of time. Keeps us organized for scheduling, billing, payroll, and an easy reference point for revenue and compensation comparison. Pros PSP has been life changing for myself and my managers! Tasks that used to take me hours (and hour and hours) like invoicing can now be done in minutes, in bulk! It's also very user friendly and the customer service is top notch! Customer representative and company are responsive and seem eager to hear suggestions and the software continues to improve with regular updates. I'm very impressed and grateful! I highly recommend! Cons There is some room for improvement with the GPS feature, but it's something I know they're already working on. Review Source Response from Pet Software May 18, 2017 Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. Our next release is due out early May 2017 and I hope very much that you find the new features beneficial. Thanks again Richard Richard Booty CEO Pet Sitter Plus MD Mike D. V.P. of Operations Consumer Services Used the software for: 2+ years ### "Excellent core product and functionality for our growing pet sitting business" May 5, 2017 5.0 Speed; it's takes only seconds to run payroll, change or modify a customer order, run reports, any operational function is quick and easy to do. Clients love their portal for scheduling online and paying invoices. Sitters love the mobile app, all the info they need is at their finger tips. This is truly a Win-Win-Win software from operations, clients and sitter perspective. Pros Whatever you need to do, it's very quick and easy to accomplish; from sending quotes, re-assigning pet sitters, changing client orders, real time payroll & reports and best of all the mobile app and client portal. Our sitters use it daily and the majority of our clients now use their portal to request visits and pay their invoices. Review Source Response from Pet Software May 16, 2017 Hi Mike, Thank you so much for taking the time to review our software. I remember helping you to get your business up and running on Pet Sitter Plus and it is a pleasure to hear that you still enjoy the benefits. We hope you enjoy the next release due out very soon. Thanks again Richard Booty CEO Pet Sitter Plus. Taylor F. Sales and Alliance Manager Computer Software Used the software for: Less than 6 months ### "This software is a life changer!" January 11, 2018 5.0 Pros Pet Sitter Plus is intuitive and easy to use, highly responsive and has excellent features! In addition to that, my rep has been wonderful - she's knowledgeable, helpful, and flexible with my schedule. Using this software saves me SO much time, I can't begin to explain how much more efficient my business has become since making the switch. Cons One of my walkers has some trouble with his iPhone - it's only a minor annoyance because when he leaves and then goes back into the app it doesn't take him immediately to where he was before, he has to navigate back to what he was writing. There are a couple other things too - I look forward to when they finish up the admin mobile app version. Review Source Response from Pet Software January 20, 2018 Thank you Taylor very much for providing this great review of our software and for your feedback about the mobile app. I am happy to say that the feature you require is on the short term development list. Thanks again Richard Richard Booty CEO Pet Sitter Plus TC Tricia C. Manager Consumer Services Used the software for: 2+ years ### "Exactly what our dog walking business needed." May 18, 2017 5.0 Pros The software is very flexible and customizable, suiting our needs right away. Bulk scheduling, billing, and processing are all super easy. GPS locations help us keep track of our staff, and emailed notes to clients with pictures are a nice touch and make everyone happy. PSP is constantly working to improve their service as well, taking suggestions to heart and always considering their clients' needs and wishes. Every question gets answered promptly, the rare issue is resolved immediately, and every update gives us another opportunity to improve our own business as well. Review Source Response from Pet Software June 21, 2017 Thank you so much for this fantastic review. I remember coaching you through the changeover some years ago and I am really pleased to hear that you continue to feel that we have been a great partner for you. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus LP Lindsey P. Owner Used the software for: 2+ years ### "The software has helped establish a stronger connection with our clients. " January 18, 2018 5.0 Pros We love the ability to connect with our clients through daily feedbacks including sending photos directly to their inbox. The billing/invoice feature is great especially that it connects directly with a credit card processor. Cons Creating forms is not always straight forward. I had to set up a lot of phone calls with the rep to learn how to navigate through the initial set up. The customer service is the BEST though so I was always able to work through any obstacles. Review Source Response from Pet Software January 22, 2018 Lindsey, thank you so much for taking the time to review our software. It¿s much appreciated and we are glad to be of service to you. Thanks again Richard Richard Booty CEO Pet Sitter Plus TV Therese V. President/Owner Used the software for: 2+ years ### "Pet Sitter Plus has been tremendous in managing my business which includes 30+ employees. " October 13, 2017 5.0 Processing billing is no longer a nightmare. PSP has made it possible for me to bill hundreds of clients with the click of a button. It is smooth, easy and certainly makes the business run more effectively. Scheduling and managing my staff with PSP is simple. I can make changes to our schedule easily and monitor my staff remotely by viewing their check-in and check-out times. Pros The software is NOT a cookie cutter program, which many of the other software systems seem to be. The program can be tailored to what I need for my business and the way that it is run. The customer service is available around the clock and they are very supportive. Review Source Response from Pet Software January 20, 2018 Thank you Therese very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus HC Hayley C. Dog walker Accounting Used the software for: 1-2 years ### "Made life much easier " March 9, 2020 5.0 Pros There so many handy features. It's made my time spent on the admin side of my business much less and I couldn't be without pet sitters plus now Cons If I was to be very picky I would like to be able to block out days that I'm away so that clients are unable to book them days. Switched from [NarpsUK](https://www.capterra.com/p/165251/Pet-Sitting-Software/) Wanted an online booking system for me clients to use. Review Source Response from Pet Software March 13, 2020 Thank you very much for providing this great review of our software and for your feedback about additional features. I am happy to say that the features you require are on the development list. Thanks again Richard Richard Booty CEO Pet Sitter Plus LR Lesley R. Owner Used the software for: 2+ years ### "Pet Sitter Plus" October 7, 2016 5.0 I started using Pet Sitter Plus around 5 years ago and it completely transformed my pet sitting business. Scheduling is simple, multiple invoices can be created in seconds, my staff find it really simple to use and most importantly the customers love it. The customers can book their services online and they love receiving the daily feedback report with photographs of their pets. The customer service and training is excellent and there are constantly new updates being added on to the software. Pros The diary and scheduling, ease of use for both staff and customers, I can create multiple invoices in seconds and also receipt multiple payments, the customers can book their services online, the mobile interface is excellent for staff, the feedback reports for customers, excellent customer service and support. Cons There is nothing I don't like! Review Source Response from Pet Software October 7, 2016 Thank you Lesley for this wonderful review tL tiffany L. ceo Used the software for: 2+ years ### "PSP saved my business! " July 18, 2017 5.0 Pros Pet sitter plus has everything needed to run a small or large pet sitting company. My clients and staff love their portal and the billing and scheduling is so easy. And the reports are super helpful too. Cons Nothing! Its really a great product and wonderful customer service and training. Maybe the only negative thing is they don't have an app yet, but they are working on building it. Review Source Response from Pet Software January 20, 2018 Thank you Tiffany so much for taking the time to review our software. Your positive feedback is very much appreciated and it continues to be a pleasure to support you. Thanks again Richard Richard Booty CEO Pet Sitter Plus VB Victoria B. President Used the software for: 6-12 months ### "Game Changer!!" May 20, 2017 5.0 Pros This software program has cut down on my office work significantly, it truly has been life changing for me as a business owner and a mother. New clients and existing clients sign up, input all their info, schedule and cancel online and can even pay on the portal as well. Scheduling & Payroll have never been easier. Clients love accessing the portal when out of town to view their feedback and pictures of their pets. My PSP advisor is super helpful and always available. I wish I found this software when I started my business 7yrs ago!!! HIGHLY RECOMMEND!! Cons Set up time (like any software program) is tedious but worth it. I wish there was a way sitters could communicate with one another on the portal if they are sharing visits. I know this is something they are working on currently. Review Source Response from Pet Software June 20, 2017 Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. I can also confirm that the function you mention is right up there on our short term development list. Thanks again Richard Richard Booty CEO Pet Sitter Plus Melissa W. Office Manager Used the software for: Less than 6 months ### "It has been an absolute pleasure learning and using the Pet Sitter Plus Software." May 1, 2018 5.0 Pros Having just started in the Pet Care service industry I was not only learning about the business itself but also needed a software platform that could manage all of the company's needs for staff, clients, and management to more easily schedule, track, and coordinate the care of our most priceless possessions; pets. I love that I was able to modify certain sections in the software to fit the services we provide. Cons With having several clients that have a couple or more services that are priced differently, I would like to have the option to add in the clients setting more then one client type. Review Source Response from Pet Software May 3, 2018 Thank you very much Melissa for providing this great review of our software and for your feedback about additional features. We are delighted that you are getting so many benefits from using our software Thanks again Richard Richard Booty CEO Pet Sitter Plus SW Susan W. Susan E. Wilkinson - Pet and Livestock Services Used the software for: 2+ years ### "Superb Pet Software...couldn't manage my 'Pet and Livestock Services (PaLS)' business without it!" January 17, 2018 5.0 Pros This Pet Software is extremely easy to use. Enables me to run my business professionally. Gives me a daily update of what jobs I have to do each day and what time I am scheduled to do them. At the end of the month I can easily send out 'bulk invoices' to my customers - just the click of a button! Superb!! :-D Cons I've not been able to send letters (on the Pet Software) to ALL my customers in one go! (I know this might be available for people using this Pet Software) - but I've not been able to on my computer for some reason? This would be really useful as I want to send out letters to all customers about my prices. Review Source Response from Pet Software January 20, 2018 This is a wonderful review. Thank you for taking the time to write it. Thanks again Richard Richard Booty CEO Pet Sitter Plus VR Verified Reviewer Pet sitter Veterinary Used the software for: Less than 6 months ### "Love IT!" July 27, 2019 5.0 Scheduling, Billing and payments are so much easier. I could not imagine running my pet sitting business without this software! Pros I am a small business and I am just starting out. From the very first day that I started using Pet Sitter Plus, I was amazed. Seeing as it is just me right now who works/runs my business I was always running short on time. I love that I have the ability to do so much with just one program. I have the ability to schedule all of my clients, keep financial records, and have GPS check in and check out all at my finger tips. All I have to do is bring my tablet along and I can do all of this with just one click. I like to keep records of who has paid and who has not as well. This way I can send reminders as needed. I meet many of my clients at their homes, and process their payments right there with Pet Sitter Plus! The customer service has been fantastic as well. I have only had minor issues when I was first setting everything up. They were speedy and very courteous! Cons Honestly we have not had any that are worth noting! So far so good! Review Source Response from Pet Software July 30, 2019 This is a wonderful review. Thank you for taking the time to write it. Thanks again Richard Richard Booty CEO Pet Sitter Plus Virginia S. Owner/Dog Walker/Pet Sitter Used the software for: Less than 6 months ### "Life changing. Should have done this sooner!~ " January 19, 2018 5.0 The software has taken all of my needs and put it into one amazing program. I am able to invoice all my clients with one click, walkers have their pay stubs and compensation online and detailed, clients can view their own schedule and edit and request from their own portal, the clients portals are not complicated and neither are the walkers. I have less time sitting at the computer with labor intensive work sessions. This software is a all around game and life changer. Pros All of the features. I am able to monitor my walkers while out in the field, but also mess with the schedule and invoicing all within the same sit down. I also LOVE the support and training and coaching. That is a game changer for me. Review Source Response from Pet Software January 22, 2018 Virginia, this is a wonderful review. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. Thanks again Richard Richard Booty CEO Pet Sitter Plus DD Dana D. Used the software for: ### "Best Product on the Market" October 9, 2016 5.0 Chicago Pet Sitters was established in 2005. Today, we have around 800 clients and 26 sitters. We pride ourselves on being one of the most dependable and flexible service in the city of Chicago, and thanks to Pet Sitter Plus, we're able to follow through on our commitment. I searched for two years looking for software. We utilized free trials and found that the software either couldn't meet our needs or the support was significantly lacking. My fear was that the system would crash, or the company would go out of business, and we would be left scrambling. I finally gave up and met with a programmer, but the time it was going to take him to create a program was just too extensive. One day, I received a sales email from Pet Sitter Plus. I assumed that I had signed up with the company, but upon further investigation, this was a program I had never seen before. It seemed to meet every basic function we were looking for. From the moment our free trial began, so did the support. Richard has never been a more that a moment away from a question despite being in a completely different country and time zone. Once we signed up for the free trial, we were sold. Richard walked us through each step until we had all of our information inputted into the system. From their Smartphones, the staff can access their complete daily, weekly and monthly schedule. Sitters start the day by 'acknowledging' their visits, and mark them as 'complete' once the visit has been done. From their home computer, staff can schedule days off (of which management gets an alert email) and can look up their upcoming compensation amount. Overall, PSP has improved our business dramatically. We have more time to do other things ' both personally and professionally. Our staff loves having their scheduling information and pet instructions all in one place, and to top it off they can pull up a map at the touch of a finger. Review Source NA Natalie A. Office Manager Used the software for: 2+ years ### "easy for walkers/ sitters to use, I'd like other functions" June 25, 2018 4.0 Pros walkers find it incredibly easy to use, diaries work fine. easy to do invoicing. Finding info on the clients and pets is really easy. for all our basic needs it works fine Cons wish there was other CRM functions built in, like notifications when a puppy gets to a certain age we can contact them to amend services and check in about neutering etc, make it easier for marketing also. Review Source Response from Pet Software July 2, 2018 Thank you so much for taking the time to review our software. It¿s much appreciated and we are glad to be of service to you. We always listen to feature requests from our clients and have noted your suggestions. Thanks again Richard Richard Booty CEO Pet Sitter Plus Talk to a Capterra advisor for free and get results within 15 minutes.