# Page 3 | Pet Sitter Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Pet Sitter Plus the right Pet Sitting solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132783/Pet-Sitter-Plus/reviews

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Pet Sitter Plus

4.8 (140)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated June 3rd, 2026

# Page 3 - Reviews of Pet Sitter Plus

## Showing most helpful reviews

Showing 51-75 of 140 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Wendy C.  
Owner  
  
Used the software for: 2+ years

### "Pet Sitter Plus is extremely well thought out, logical and has greatly streamlined my business."

January 18, 2018

5.0

Pros

It has so much functionality and is very logical. It saves tons of time with invoicing and payroll.

Cons

There was a learning curve to some of it, but it really didn't take long to learn. The only other con is only being able to add a holiday fee by the day instead of the visit, but that wouldn't fit with the software's logic so I understand why it isn't possible.

Review Source

Response from Pet Software

January 25, 2018

Thank you Wendy so much for taking the time to review our software. It has always been a pleasure to support you. Thanks again Richard Richard Booty CEO Pet Sitter Plus

NO

Nick O.  
Dog Walker  
Consumer Services  
Used the software for: Less than 6 months

### "Just what I needed"

March 8, 2020

5.0

Fantastic experience with PSP! Free trial - excellent option to spend time figuring out if the system is for you. The customer service support you get is second to none! Very quick to help you, very patient, friendly & understanding. Can’t rate \[SENSITIVE CONTENT HIDDEN\] CS high enough!

Pros

There are a few Pros to this software. The diary/planner. The email templates are so so useful! The invoicing side of things is a breeze.

Cons

I don’t know how possible it is but automation for other payment services than Stripe would be great. Also, a ‘Birthday report’ in the same way there’s a ‘vaccination report’. Payment services such as PayPal and bank transfer. It’s rather complicated to use. Could be more user friendly but like with anything, it gets easier the more time you spend with it.

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/)[Precise Petcare](https://www.capterra.com/p/133783/Precise-Petcare/)[NarpsUK](https://www.capterra.com/p/165251/Pet-Sitting-Software/)

Reason for choosing Pet Sitter Plus

A very in depth system. Free trial. Automated scheduling/invoicing/receipts. The option of each customer and their pet having their own profile was one of the main draws for me. The alternatives just seemed to be missing one thing or another. PSP has the whole package.

Review Source

Response from Pet Software

March 13, 2020

Thank you very much for providing this great review of our software and for your feedback about additional features. I am happy to say that most of the features you require is on the short term development list, and we will be in touch with you directly about PayPal as this is available to you to use. Thanks again Richard Richard Booty CEO Pet Sitter Plus

JJ

Janet J.  
Owner/Operator  
  
Used the software for: Less than 6 months

### "After trying others, PSP wins hands down"

February 13, 2017

5.0

When it became clear that my pet sitting business needed serious administrative help, I looked into the top softwares on the market. After several trials, Pet Sitter Plus stood out as the perfect fit for my pet sitting business. For the first couple of months, I used it for scheduling only, parallel with my Google drive documents. I was afraid to rely solely on one system. My PSP rep would train and council me with lengthy phone calls on a weekly basis. Becky was so patient with me as I tried to juggle the day to day business as well as learn how to use the software. I think the great tutorials would have answered most of my questions, but Becky put up with me in such a professional, friendly and helpful manner. She gave me the confidence to let go of my old documents and rely completely on the PSP scheduling features. They never let me down! This wonderful experience made moving on to using the invoicing and client portal features a stress-free process that went without a hitch. I get wonderful reviews of the client portal from my clients and am so happy with the payment processing features. My sitters are thrilled to have the app on their phones when they are out in the field. Everything they need is right at their fingertips and the server has never failed us. Several new releases every year keep the software providing continuous improvement, although I am at a loss to recommend what more I may need! Invoicing and payroll used to take 2 full days and now I can process both in minutes. PSP has the flexibility and functionality that made running my business fun again! This software pays for itself quickly and adds the professional image and peace of mind that my company was looking for. I highly recommend Pet Sitter Plus!

Pros

Excellent customer service! Ease of scheduling, accuracy of invoicing, flexibility and functionality

Cons

I honestly cannot think of one thing

Review Source

Response from Pet Software

February 13, 2017

Hi Janet, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus

SB

Samantha B.  
Owner  
  
Used the software for: 2+ years

### "Great software and service "

January 18, 2018

5.0

Pros

I have been a user of this software from its very early days. It has been developed with the users rather than just by software developers. This means it really works for pet sitting and walking companies, big and small. There are so many features, all developed from feedback from the users. I feel that they really listen to any feedback or issues you might have. It is extremely reliable. I can only think of one service outage in the six or seven years I've been using it which is fantastic. The sliding scale of charges makes it very fair to the smaller companies. I've now scaled down my business from 6 staff to just myself. I still use the software simply for the scheduling and invoicing functions. When I've had problems, usually my operator error, the response from the service desk is very quick.

Review Source

Response from Pet Software

January 22, 2018

Thank you so much for taking the time to review our software. It has always been a pleasure to support you and we hope to continue doing so for many years to come. Thanks again Richard Richard Booty CEO Pet Sitter Plus

EF

Ed F.  
Owner  
  
Used the software for:

### "Simply Superb"

December 6, 2016

5.0

I run a small but successful dog walking company in the UK. We have over 100 regular customers and typically schedule 250 bookings per week across 3 walkers. Before using this system I had tried various others however none were as intuitive or had the required features to do the job quickly and easily. PSP makes managing bookings simple by allowing me to attribute dogs to particular areas for each walker. This means that doing my weekly scheduling takes less than half an hour!! It allows customers to have a central point of contact - managing their own bookings - eliminating the need to try and manage calls/texts/emails for bookings/amendments and cancellations. All this used to be a real headache. As completed jobs are all logged on the system, completing my monthly invoicing run takes maybe less than 10 minutes. All I need to do is sense check the customer orders to ensure there have been no human errors made (multiple orders for the same customer, only bookings for that month included in the order etc), change the text for the e-mail and off they go. I don't use other software, however, if I did, this allows the system to reconcile all payments directly - saving, even more, time. A really good feature however it's one for the future for me. The system is extremely robust, holds all the information you and your walkers may need, has multiple interfaces for mobile/tablet and desktop. The system can also be edited/adapted to suit individual needs with editable fields. Downtime is non-existent and support is absolutely top quality. Users can feedback directly on ideas for future function development and new features/updates are released regularly. My customers use the tracking functions to see exactly when their dogs were collected and dropped home - fantastic for providing peace of mind when they're at work. They also, without exception (even the technophobes!) pick up and use the system with minimal effort or training. I haven't even scratched the surface for what this system can do and cannot recommend it highly enough. Simply superb

Review Source

Response from Pet Software

December 7, 2016

Thank you Ed for this glowing review. It is fantastic to receive this. I remember training you myself some time ago and it is gratifying to hear that you have enjoyed using our system and appreciate our service. Thank you once again. Richard

JK

Jolie K.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best customer service"

March 1, 2019

5.0

It’s me the worst part of my job absolutely easy. It takes a little time that it hardly exist anymore.

Pros

After an event Atlanta show slow learning process, this is really been a game changer. I’ve been able to cut my paperwork hours by 90%. This is not an exaggeration. The other great thing is that the customer service is excellent and rep. walked me through the program and explained any thing I asked. I’m not a technically savvy person so this was really important in order to make this program work as well as it does.

Cons

I have to touch a computer to use it. Aside from that, it’s perfect.

Review Source

Response from Pet Software

March 8, 2019

Thank you so much for taking the time to review our software and our service Jolie. Your positive feedback is extremely valuable and very much appreciated. Thanks again Richard Richard Booty CEO Pet Sitter Plus

PM

Patty M.  
Owner/Operator  
Consumer Services  
Used the software for: 2+ years

### "5 Stars!!!"

October 26, 2020

5.0

My favorite thing about Pet Sitter Plus is the personal customer service you get for free! \[SENSITIVE CONTENT HIDDEN\] is a Rock Star Professional who will meet with you online anytime you need help!!

Pros

It's very easy to use and gives professional results! The Help tool gives you all the answers. But \[SENSITIVE CONTENT HIDDEN\] is my favorite part. I get her professional help anytime I need it!

Cons

Little hard when they did the update, but \[SENSITIVE CONTENT HIDDEN\] was awesome in training and is available to help me any time I need it!

Reason for choosing Pet Sitter Plus

It was recommended by PSI.

Review Source

Response from Pet Software

October 27, 2020

Thank you Patty very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus

SH

Shannon H.  
Owner  
  
Used the software for: 2+ years

### "This software is EVERYTHING you need to run your pet sitting business!"

January 17, 2018

5.0

Billing, invoicing, scheduling, employee compensation and vacation request, client info, etc!

Pros

I don't know what I'd do without this software! From scheduling to billing and invoices, everything is run efficiently and effortlessly. I have gained SO much free time by using PSP, and my employees and clients also love it! The customer service is also top-notch! When you sign up, they have someone walking you through every single step, and they are there for you when you have any questions!

Cons

Although I do love this software, it is less "pretty" than others I've tried out. It's efficiency definitely makes up for it though! They also don't have any app, but are supposed to be coming out with one very soon!

Review Source

Response from Pet Software

January 20, 2018

Thank you Shannon very much for providing this great review of our software and for your feedback about additional features. I am happy to say that the 'new look' interface will be more appealing and we are sure you will like it. Thanks again Richard Richard Booty CEO Pet Sitter Plus

AV

Amber V.  
Owner  
Veterinary  
Used the software for: 1-2 years

### "Excellent Customer Service and the Program is one of the Best on Market!"

February 22, 2019

5.0

After having this program for over a year- it has completely changed my business and personal life as an owner. No second guessing, credit/debit payments are so easy, tracking and email of sitters and the updates to clients are a hit. Customer service is always so nice and guides me through questions when they come up.

Pros

Gosh- so much! Having client info easily accessible to staff while mobile is key.The ease of payment processing and processing service requests are a customer fav from our end.

Cons

Email features are Null - just HTML formats. No ability to change font types, looks, sizes or add pictures. Also whish the push emails to clients after a visits were more esthetically pleasing.

Review Source

Response from Pet Software

May 20, 2019

Thank you Amber very much for providing this great review of our software and for your feedback about additional features. I am happy to say that the feature you require is on the short term development list once we have rolled out our next big release. Thanks again Richard Richard Booty CEO Pet Sitter Plus

TA

Tess A.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Life changing!"

May 18, 2017

5.0

Saves me tons of time. Keeps us organized for scheduling, billing, payroll, and an easy reference point for revenue and compensation comparison.

Pros

PSP has been life changing for myself and my managers! Tasks that used to take me hours (and hour and hours) like invoicing can now be done in minutes, in bulk! It's also very user friendly and the customer service is top notch! Customer representative and company are responsive and seem eager to hear suggestions and the software continues to improve with regular updates. I'm very impressed and grateful! I highly recommend!

Cons

There is some room for improvement with the GPS feature, but it's something I know they're already working on.

Review Source

Response from Pet Software

May 18, 2017

Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. Our next release is due out early May 2017 and I hope very much that you find the new features beneficial. Thanks again Richard Richard Booty CEO Pet Sitter Plus

SL

Simon L.  
Owner  
  
Used the software for: 1-2 years

### "Pet Sitter Plus is simply brilliant! "

January 4, 2017

5.0

We are a local City business in Brighton & Hove (UK) with over 570 registered customers who we provide cat feeding & sitting visits for. We are a small team of 3 + 1 seasonal staff but we deliver over 11,000 home visits a year. Pet Sitter Plus (PSP) literally changed my life in giving me back hours of time that was spent on a manual diary and manual invoices. Our customers love PSP, they feedback such great reviews to us about using the system. For us, it's been an amazing transformation for our business and we also realize that customers have joined us for the very reason we have such a sophisticated booking system in place. Customers feel they have great control over booking as well us updating procedures or requests on their account. PSP is more than a booking system it has many facilities which have help us as a business. The support that we have been given from Richard & Team at HQ has been more than a 5+Star experience. If we have ever needed support we receive a reply within minutes, amazing response time, customer support and service given. PSP has so many great tools to use and my small team love using it. We can highly recommend PSP, I can not believe how I coped without them. Simon @ Toto Pet Services

Review Source

Response from Pet Software

January 4, 2017

This is a wonderful review. Thank you Simon for taking the time to write it.

Taylor F.  
Sales and Alliance Manager  
Computer Software  
Used the software for: Less than 6 months

### "This software is a life changer!"

January 11, 2018

5.0

Pros

Pet Sitter Plus is intuitive and easy to use, highly responsive and has excellent features! In addition to that, my rep has been wonderful - she's knowledgeable, helpful, and flexible with my schedule. Using this software saves me SO much time, I can't begin to explain how much more efficient my business has become since making the switch.

Cons

One of my walkers has some trouble with his iPhone - it's only a minor annoyance because when he leaves and then goes back into the app it doesn't take him immediately to where he was before, he has to navigate back to what he was writing. There are a couple other things too - I look forward to when they finish up the admin mobile app version.

Review Source

Response from Pet Software

January 20, 2018

Thank you Taylor very much for providing this great review of our software and for your feedback about the mobile app. I am happy to say that the feature you require is on the short term development list. Thanks again Richard Richard Booty CEO Pet Sitter Plus

TC

Tricia C.  
Manager  
Consumer Services  
Used the software for: 2+ years

### "Exactly what our dog walking business needed."

May 18, 2017

5.0

Pros

The software is very flexible and customizable, suiting our needs right away. Bulk scheduling, billing, and processing are all super easy. GPS locations help us keep track of our staff, and emailed notes to clients with pictures are a nice touch and make everyone happy. PSP is constantly working to improve their service as well, taking suggestions to heart and always considering their clients' needs and wishes. Every question gets answered promptly, the rare issue is resolved immediately, and every update gives us another opportunity to improve our own business as well.

Review Source

Response from Pet Software

June 21, 2017

Thank you so much for this fantastic review. I remember coaching you through the changeover some years ago and I am really pleased to hear that you continue to feel that we have been a great partner for you. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus

EA

Emma A.  
Director/Dog Trainer  
  
Used the software for: 6-12 months

### "Couldn't have asked for a better system!"

April 9, 2018

5.0

Pros

It's so easily adaptable and can quickly be edited to be exactly how you want it. I'm a dog trainer, not a computer tech, but I can change custom fields, email templates etc myself without getting confused! Would 100% recommend this software to any pet sitters/walkers/trainers etc. I think its fairly priced too - lots of the other systems I looked at were way out of my price range. Also, I love the fact I don't have to use up space on my computer as its all online, and I can log on from my iPad or iPhone which is super handy!

Cons

It's so hard to think of something that I like least about the software as it fits what I need perfectly! If I had to pick one thing it would be that I can't change (or at least I don't know how to) the search list on the clients tab. I don't remember my clients names very well, I only remember the dogs names so it would be handy if I could change it to search alphabetically for the pets names.

Review Source

Response from Pet Software

April 11, 2018

This is a wonderful review Emma. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. Thanks again Richard Richard Booty CEO Pet Sitter Plus

TV

Therese V.  
President/Owner  
  
Used the software for: 2+ years

### "Pet Sitter Plus has been tremendous in managing my business which includes 30+ employees. "

October 13, 2017

5.0

Processing billing is no longer a nightmare. PSP has made it possible for me to bill hundreds of clients with the click of a button. It is smooth, easy and certainly makes the business run more effectively. Scheduling and managing my staff with PSP is simple. I can make changes to our schedule easily and monitor my staff remotely by viewing their check-in and check-out times.

Pros

The software is NOT a cookie cutter program, which many of the other software systems seem to be. The program can be tailored to what I need for my business and the way that it is run. The customer service is available around the clock and they are very supportive.

Review Source

Response from Pet Software

January 20, 2018

Thank you Therese very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus

HC

Hayley C.  
Dog walker  
Accounting  
Used the software for: 1-2 years

### "Made life much easier "

March 9, 2020

5.0

Pros

There so many handy features. It's made my time spent on the admin side of my business much less and I couldn't be without pet sitters plus now

Cons

If I was to be very picky I would like to be able to block out days that I'm away so that clients are unable to book them days.

Switched from

[NarpsUK](https://www.capterra.com/p/165251/Pet-Sitting-Software/)

Wanted an online booking system for me clients to use.

Review Source

Response from Pet Software

March 13, 2020

Thank you very much for providing this great review of our software and for your feedback about additional features. I am happy to say that the features you require are on the development list. Thanks again Richard Richard Booty CEO Pet Sitter Plus

LR

Lesley R.  
Owner  
  
Used the software for: 2+ years

### "Pet Sitter Plus"

October 7, 2016

5.0

I started using Pet Sitter Plus around 5 years ago and it completely transformed my pet sitting business. Scheduling is simple, multiple invoices can be created in seconds, my staff find it really simple to use and most importantly the customers love it. The customers can book their services online and they love receiving the daily feedback report with photographs of their pets. The customer service and training is excellent and there are constantly new updates being added on to the software.

Pros

The diary and scheduling, ease of use for both staff and customers, I can create multiple invoices in seconds and also receipt multiple payments, the customers can book their services online, the mobile interface is excellent for staff, the feedback reports for customers, excellent customer service and support.

Cons

There is nothing I don't like!

Review Source

Response from Pet Software

October 7, 2016

Thank you Lesley for this wonderful review

tL

tiffany L.  
ceo  
  
Used the software for: 2+ years

### "PSP saved my business! "

July 18, 2017

5.0

Pros

Pet sitter plus has everything needed to run a small or large pet sitting company. My clients and staff love their portal and the billing and scheduling is so easy. And the reports are super helpful too.

Cons

Nothing! Its really a great product and wonderful customer service and training. Maybe the only negative thing is they don't have an app yet, but they are working on building it.

Review Source

Response from Pet Software

January 20, 2018

Thank you Tiffany so much for taking the time to review our software. Your positive feedback is very much appreciated and it continues to be a pleasure to support you. Thanks again Richard Richard Booty CEO Pet Sitter Plus

VB

Victoria B.  
President  
  
Used the software for: 6-12 months

### "Game Changer!!"

May 20, 2017

5.0

Pros

This software program has cut down on my office work significantly, it truly has been life changing for me as a business owner and a mother. New clients and existing clients sign up, input all their info, schedule and cancel online and can even pay on the portal as well. Scheduling & Payroll have never been easier. Clients love accessing the portal when out of town to view their feedback and pictures of their pets. My PSP advisor is super helpful and always available. I wish I found this software when I started my business 7yrs ago!!! HIGHLY RECOMMEND!!

Cons

Set up time (like any software program) is tedious but worth it. I wish there was a way sitters could communicate with one another on the portal if they are sharing visits. I know this is something they are working on currently.

Review Source

Response from Pet Software

June 20, 2017

Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. I can also confirm that the function you mention is right up there on our short term development list. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Melissa W.  
Office Manager  
  
Used the software for: Less than 6 months

### "It has been an absolute pleasure learning and using the Pet Sitter Plus Software."

May 1, 2018

5.0

Pros

Having just started in the Pet Care service industry I was not only learning about the business itself but also needed a software platform that could manage all of the company's needs for staff, clients, and management to more easily schedule, track, and coordinate the care of our most priceless possessions; pets. I love that I was able to modify certain sections in the software to fit the services we provide.

Cons

With having several clients that have a couple or more services that are priced differently, I would like to have the option to add in the clients setting more then one client type.

Review Source

Response from Pet Software

May 3, 2018

Thank you very much Melissa for providing this great review of our software and for your feedback about additional features. We are delighted that you are getting so many benefits from using our software Thanks again Richard Richard Booty CEO Pet Sitter Plus

SW

Susan W.  
Susan E. Wilkinson - Pet and Livestock Services  
  
Used the software for: 2+ years

### "Superb Pet Software...couldn't manage my 'Pet and Livestock Services (PaLS)' business without it!"

January 17, 2018

5.0

Pros

This Pet Software is extremely easy to use. Enables me to run my business professionally. Gives me a daily update of what jobs I have to do each day and what time I am scheduled to do them. At the end of the month I can easily send out 'bulk invoices' to my customers - just the click of a button! Superb!! :-D

Cons

I've not been able to send letters (on the Pet Software) to ALL my customers in one go! (I know this might be available for people using this Pet Software) - but I've not been able to on my computer for some reason? This would be really useful as I want to send out letters to all customers about my prices.

Review Source

Response from Pet Software

January 20, 2018

This is a wonderful review. Thank you for taking the time to write it. Thanks again Richard Richard Booty CEO Pet Sitter Plus

VR

Verified Reviewer  
Pet sitter  
Veterinary  
Used the software for: Less than 6 months

### "Love IT!"

July 27, 2019

5.0

Scheduling, Billing and payments are so much easier. I could not imagine running my pet sitting business without this software!

Pros

I am a small business and I am just starting out. From the very first day that I started using Pet Sitter Plus, I was amazed. Seeing as it is just me right now who works/runs my business I was always running short on time. I love that I have the ability to do so much with just one program. I have the ability to schedule all of my clients, keep financial records, and have GPS check in and check out all at my finger tips. All I have to do is bring my tablet along and I can do all of this with just one click. I like to keep records of who has paid and who has not as well. This way I can send reminders as needed. I meet many of my clients at their homes, and process their payments right there with Pet Sitter Plus! The customer service has been fantastic as well. I have only had minor issues when I was first setting everything up. They were speedy and very courteous!

Cons

Honestly we have not had any that are worth noting! So far so good!

Review Source

Response from Pet Software

July 30, 2019

This is a wonderful review. Thank you for taking the time to write it. Thanks again Richard Richard Booty CEO Pet Sitter Plus

Virginia S.  
Owner/Dog Walker/Pet Sitter  
  
Used the software for: Less than 6 months

### "Life changing. Should have done this sooner!~ "

January 19, 2018

5.0

The software has taken all of my needs and put it into one amazing program. I am able to invoice all my clients with one click, walkers have their pay stubs and compensation online and detailed, clients can view their own schedule and edit and request from their own portal, the clients portals are not complicated and neither are the walkers. I have less time sitting at the computer with labor intensive work sessions. This software is a all around game and life changer.

Pros

All of the features. I am able to monitor my walkers while out in the field, but also mess with the schedule and invoicing all within the same sit down. I also LOVE the support and training and coaching. That is a game changer for me.

Review Source

Response from Pet Software

January 22, 2018

Virginia, this is a wonderful review. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. Thanks again Richard Richard Booty CEO Pet Sitter Plus

DD

Dana D.  
  
  
Used the software for:

### "Best Product on the Market"

October 9, 2016

5.0

Chicago Pet Sitters was established in 2005. Today, we have around 800 clients and 26 sitters. We pride ourselves on being one of the most dependable and flexible service in the city of Chicago, and thanks to Pet Sitter Plus, we're able to follow through on our commitment. I searched for two years looking for software. We utilized free trials and found that the software either couldn't meet our needs or the support was significantly lacking. My fear was that the system would crash, or the company would go out of business, and we would be left scrambling. I finally gave up and met with a programmer, but the time it was going to take him to create a program was just too extensive. One day, I received a sales email from Pet Sitter Plus. I assumed that I had signed up with the company, but upon further investigation, this was a program I had never seen before. It seemed to meet every basic function we were looking for. From the moment our free trial began, so did the support. Richard has never been a more that a moment away from a question despite being in a completely different country and time zone. Once we signed up for the free trial, we were sold. Richard walked us through each step until we had all of our information inputted into the system. From their Smartphones, the staff can access their complete daily, weekly and monthly schedule. Sitters start the day by 'acknowledging' their visits, and mark them as 'complete' once the visit has been done. From their home computer, staff can schedule days off (of which management gets an alert email) and can look up their upcoming compensation amount. Overall, PSP has improved our business dramatically. We have more time to do other things ' both personally and professionally. Our staff loves having their scheduling information and pet instructions all in one place, and to top it off they can pull up a map at the touch of a finger.

Review Source

NA

Natalie A.  
Office Manager  
  
Used the software for: 2+ years

### "easy for walkers/ sitters to use, I'd like other functions"

June 25, 2018

4.0

Pros

walkers find it incredibly easy to use, diaries work fine. easy to do invoicing. Finding info on the clients and pets is really easy. for all our basic needs it works fine

Cons

wish there was other CRM functions built in, like notifications when a puppy gets to a certain age we can contact them to amend services and check in about neutering etc, make it easier for marketing also.

Review Source

Response from Pet Software

July 2, 2018

Thank you so much for taking the time to review our software. It¿s much appreciated and we are glad to be of service to you. We always listen to feature requests from our clients and have noted your suggestions. Thanks again Richard Richard Booty CEO Pet Sitter Plus

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