Eagle Technology

Proteus CMMS


4 / 5
10 reviews

Who Uses This Software?

Our target market is any size facility or plant that wants to make their maintenance department more efficient while saving their company money and time.


Average Ratings

10 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Eagle Technology
  • www.eaglecmms.com
  • Founded 1986
  • United States

About Proteus CMMS

Eagle Technology is a leading provider of easy-to-use, web-hosted Computerized Maintenance Management and Enterprise Asset Management software. Our Proteus family of products starts at $49/month and is available from entry level to enterprise editions, with a number of optional modules available for added functionality. Proteus has been used successfully in a variety of industries, including facilities such as healthcare, education, government; and manufacturing.


Proteus CMMS Features

  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management

Proteus CMMS Reviews Recently Reviewed!


Facilities Manager

Mar 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, recently trained new employee in 2 days, she is now using the software.

Cons: None

Overall: I recently built a building and set up a new Facilities Department. We evaluated multiple CMMS systems. Eagle Proteus by far had more functionality and was substantially more competitive than the major CMMS systems. We are now in year 4 and the system has exceeded all expectations.

Recommendations to other buyers: You must be willing to enforce the standards, be committed to the process and continue to search for additional functionality. We have just started maximizing the cost centers and tracking the Facilities Budget. I can now see budget vs actual that is in real time as costs are captured when I close a work order where our accounting department does not see the cost against my budget until the work is invoiced.

Vendor Response

by Eagle Technology on March 07, 2017

Joe, thank you and N.S. International for being our valued customer. We really appreciate the kind review and will continue to strive to keep you a satisfied customer and meet your maintenance management needs.

Asset/Operation Management view

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Having a ease of use for technicians on WorkOrders. Proper field entry,labor data and parts usage. Running labor/cost reports and converting to Excel or PDF. Cloud based operation allows all areas access.

Cons: Many reports should have a date range function. Parts 'NOTE fields information does not transfer into Stockroom Parts.

Overall: Our labor and downtime discrepancies have been documented greatly. Able to show technician work load hours compared to productivity. Gained better use on generating Prevent Maintenance. Hoping to integrate a system communication with the equipment.

Vendor Response

by Eagle Technology on October 11, 2018

Bryan, thank you for being our valued customer. We really appreciate the kind review. We'll look into the reports and note fields for stockroom parts.

not a good system

Oct 12, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: pretty good support when you need help.

Cons: not user friendly at all. Appears to be a old style software that works slowly.

Overall: I am working hard trying to replace it with a different system, only reason I am using it is because we have a corporate agreement, but I am about to get that changed.

Vendor Response

by Eagle Technology on October 16, 2018

Joel, thank you for your review, we¿re sorry that our software did not meet your needs. We'll take your comments into consideration as we're busy working on our new release.

Okay For What We Need

Oct 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: What I like most about the software is that it keeps track of the jobs for preventative maintenance and sets schedules for printing on specific dates.

Cons: What I like least about the software is the editing/formatting portion of the preventative maintenance notes. Inserting lines and spaces does not always carry over to the print screen correctly and can be frustrating and difficult to "guess" at what should go where to get the correct view.

Overall: We only use this software for preventative maintenance schedules and nothing else. We really have no need at this time to use it for more so I can only review on that small area of the software. Customer service is always great.

Comprehensive, Feature-rich and well supported

Oct 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Proteus MMX is a strong CMMS solution with all required functions to help in managing facilities from the small to enterprise wide. The product has a strong support team that helps at every step of implementation, configuration, testing and go-live! It supports the critical BACNet over IP protocol, out of the box, to make it a unique facilities maintenance and management application, that can easily be integrated with all leading BMS applications

Cons: The mobile app needs to be improved. Improvement in dashboard KPI would be beneficial

Vendor Response

by Eagle Technology on October 11, 2018

Dear Manish, the team here at Eagle is thrilled to hear such good feedback, we're currently looking into making changes to our mobile capablities. We'll keep you updated.

Robust and scalable system

Nov 09, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: While, like most programs it has the occasional bugs, the ever growing list of additional features is truly impressive with ProTeus. Barcode, RFID, predictive maintenance and measurement add-ons. They have also been around for a long time and have continued to grow and change with the times.

Pros: Scalability is key. Small or large, basic or high-tech, you can make this system fit your needs. The user interface is simple, easy, and fun.

Cons: The VP of sales isn't that knowledgeable in maintenance practices and often turns companies off from pursuing the system.

Recommendations to other buyers: If you are looking at this program, don't let the salesman throw you off. This was built and tested by guys that know the ins and outs of maintenance, and the system is totally worth checking out.

It was a good experience. The Eagle Tech team was very responsive and helpful during implementation

Feb 15, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is easily customized and pretty user friendly. It has helped us organize our maintenance work orders and schedules. Management is able to see the status of repairs and associated costs and we are looking forward to the reports and KPI's we will be able to track in the future.

Cons: The mobile app could use some ease of use improvements. Scrolling through work orders can be cumbersome. For example, after you view a work order and return to the main list it takes you back to the top of the page and you have to start all over going through them. It would also be nice if once a work order is completed it is removed from the list on the mobile app.

Proteus helps maintain our maintenance department

Mar 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Not a bad software for the price.

Pros: great customer support, Always on line and available when it is needed. very reasonably priced for what it does.

Cons: Little more complicated than it should have to be, several different pages have to be accessed to add anything.

Not very pleased with the software

Nov 08, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: Cheap price to use and maintain the system, we use it for our pm program and it does an ok job with tracking them.

Cons: not user friendly, seems to be very outdated software compared to some of the other systems available.

Proteus Review - Rockwell Automation (Milwaukee)

Mar 27, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Proteus works great for our PM needs. We have never had a problem with customer service - someone is always available to assit through uprades or problems. it is easy to use - all of out contractors have had no problems.