--- title: "ServicePilot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServicePilot Software - reviews, pricing plans, popular comparisons to other Network Monitoring products and more." source_url: "https://www.capterra.com/p/132821/ServicePilot-ISM/" page_type: "product" language: "en" --- # ServicePilot Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServicePilot ## What is ServicePilot? ServicePilot monitoring software enables faster resolution of IT incidents. This intelligent observability platform collects and analyzes metrics, traces and logs to improve application performance and prevent IT failures. It also unifies monitoring and breaks down silos to ensure continuity of services and IT infrastructure. ## What is ServicePilot used for? [Website Monitoring](https://www.capterra.com/website-monitoring-software/)[Network Monitoring](https://www.capterra.com/network-monitoring-software/)[Cloud Management](https://www.capterra.com/cloud-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $435 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServicePilot?[Manage this product listing](https://www.g2.com/products/servicepilot/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServicePilot 4.4 (7) VS. [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price $435 Usage Based, Per Month Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (7) Ease Of Use 4.6 (380) Value For Money 4.0 (5) Value For Money 4.5 (350) Customer Service 5.0 (7) Customer Service 4.5 (345) ## ServicePilot alternatives [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (54)](https://www.capterra.com/p/149314/Uptime/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [Oh Dear](https://www.capterra.com/p/190028/Oh-Dear/) [4.9 (73)](https://www.capterra.com/p/190028/Oh-Dear/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190028/Oh-Dear/) [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [4.6 (368)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [View all alternatives](https://www.capterra.com/p/132821/ServicePilot-ISM/alternatives/) ## FAQs about ServicePilot Overview ### What company size and specific industries is ServicePilot built for? ServicePilot is designed for large enterprises, government organizations, and managed service providers. It is offered in both SaaS and on-premise versions, making it suitable for organizations that need service management software for complex, large-scale environments across public sector and IT service operations. Features and Usability ### What are the key features of ServicePilot? ServicePilot offers continuous monitoring, anomaly detection, and alerts/escalation for IT incidents and performance issues. It also includes log collection and log management, root cause analysis, service level agreement (SLA) management, and customizable dashboards and reports with real-time analytics, charting, and historical trend analysis. Integrations ### Which third-party tools and platforms does ServicePilot integrate with? ServicePilot integrates with over 60 third-party tools and platforms, including Datadog, Dynatrace, Elastic, Elastic Stack, InfluxDB, Docker, Cisco Meraki, and Avaya Cloud Office. Its catalog also includes Apache Tomcat, Apache Solr, Apache CouchDB, Couchbase Server, HashiCorp Consul, Aruba ClearPass, and JBoss EAP. Getting Started and Support ### What training and onboarding options does ServicePilot offer? ServicePilot provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and direct instruction, documentation offers written reference material for later review, and videos provide visual walkthroughs for learning features and steps at a self-paced speed. Getting Started and Support ### What customer support options does ServicePilot offer? ServicePilot provides email/help desk support, FAQ/forum access, a knowledge base, and phone support. The catalog does not include reviewer feedback on support experiences, so no claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 1,675 Network Monitoring reviews Capterra data shows that buyers of Network Monitoring software rank the following features as their top priorities: - **Real-Time Notifications** (**67%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**70%**) - **Real-Time Data** (**60%**) ServicePilot supports all three of the features reviewers rate most highly: **Real-Time Notifications**, **Real-Time Monitoring**, and **Real-Time Data**. Together, these capabilities help businesses spot issues as they happen, respond faster to network events, and maintain clearer visibility into system performance, allowing teams to reduce downtime and keep operations running efficiently. Availability Testing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Test the availability of websites and/or browsers Data Visualization 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Graphical representation of data Maintenance Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests Reporting & Statistics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Search/Filter 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Transaction Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Monitor or audit historical and current transactions to analyze customer account activities ServicePilot 79 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Anomaly Detection: Automatically identify unusual behavior - API: Application programming interface that allows for integration with other systems/databases - Availability Testing: Test the availability of websites and/or browsers - Bandwidth Monitoring: Measure the actual bandwidth available on a local network (LAN or WiFi) - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Capacity Planning: Determine and plan production capacity based on changing demands - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Cloud Backup: Process of backing up of files and applications to cloud-based remote servers for protection of data - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Continuous Monitoring: Conduct tracking and assessment of application and device behavior without breaks or interruptions - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Aggregation: Collect, process and structure data from multiple sources for further analysis - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - Event Analysis: Investigate security threats and validate malicious activity - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Historical Trend Analysis: Review data from past periods to reveal recurring tendencies - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Indexing: Compile and organize data into specific metrics - IT Monitoring: Gather metrics to assess the performance of IT infrastructure and network in real-time - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - KPI Monitoring: Tracking the status of previously identified performance measurements - Log Analysis: Analyzing computer-generated records called logs to identify the root cause of errors, bugs, security threats, or other risks - Log Collection: Collects and aggregates data from various systems within the IT environment - Log Management: Collects and aggregates data from various systems within the IT environment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Network Analysis: Run tests on a network to find the root cause of network issues - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Network Provisioning: Set up and configure network resources to make them accessible for authorized users, devices and servers - Network Resource Management: Monitor and manage resource utilization for network infrastructure - Performance Analysis: Monitor and analyze the performance and status of a server or system/application - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Root Cause Analysis: Identify and analyse the reasons behind accidents - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Server Logs: Log files automatically created for all activities performed by servers, such as a history of web page requests - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Simple Network Management Protocol (SNMP): Internet standard protocol for collecting information about managed devices on a network - Threshold Alerts: Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - Virtual Machine Monitoring: Track and manage virtual machines (VMs) running on physical host machines - Visitor Tracking: Track visitors and purpose of visits - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Analytics: Track and analyze information regarding website visitors - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.6 (7) 4.6 Based on 7 reviews ## Pricing Value for money 4.0 (5) Free Trial Basic $435.00 Usage Based,Per Month Value for money 4.0 (5) 4.0 Based on 5 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ MySQL](https://www.capterra.com/p/11482/MySQL/)[ Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 4.4 Based on 7 reviews Filter by rating 5(3) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AA Aiden A. Fullstack Engineer Computer Software ### "A Versatile Solution for Streamlined Service Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 24, 2024 Pros Service Pilot has a comprehensive feature list that contains everything you could need in a service management tool. I have used it briefly in preparation for a personal project, and used it as a user. Cons There seems to be fairly limited integration features as well as a complex initial setup process that may make some users stray away. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FE Frederic E. network engineer Insurance ### "Very Good Product of Supervision" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2021 le service est très réactif et est capable d'intégrer rapidement de nouveaux équipements au travers de packages adaptés Pros La simplicité du produit, les nombreux constructeurs disponibles dans les packages, la possibilité de créer ses propres packages Cons Les nouvelles versions sont parfois pas totalement testées et la migration est parfois compliquées Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. OV Olivier V. Network Engineer Computer Networking ### "ServicePilot, the great swiss knife" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 18, 2021 ServicePilot is mostly used for our end customers voice monitoring and quality. Real benefit in visibilty. Is able to detect security issues on voice networks. Pros Ease of use and deploy. Flexibility. Customizability. Performance. Perpetual improvements. Support team availability and efficiency. Cons request knowledge of products that will be monitored by this software. Must practice regularly to be efficient with the product. Reasons for choosing ServicePilot Less expensive than proprietary software. Multi technologies embedded (Network, Voice, Securtity,...) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SL Sylvain L. Ingénieur Network Facilities Services ### "great supervision tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 18, 2021 Fast and effective Pros Servicepilot is complete in terms of supervision, the advantage is the creation of packages and the ability to monitor all equipment Cons The negative points are the use of shortcuts, the inability to modify a packaged view Reasons for choosing ServicePilot The maneuverability of the product and the fact that it manages a lot of equipment. The supervision of the TOIP Cisco, Avaya etc see teams/skype is a plus Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JF Jolivet F. Network System Administrator Insurance ### "Efficient and very professional product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 17, 2021 For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as for our IBM mainframe business. Pros For ease of installation and customization as well as very good support. ServicePilot allows you to supervise and automate a wide range of products from different brands. Cons There is not much to reproach this product, the slightest problems encountered are quickly resolved by the support. Reasons for choosing ServicePilot For the price and the support that did not hesitate to travel for the implementation and adaptation to our needs. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. FR Frederic R. It Manager Health, Wellness and Fitness ### "Service Pilot" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 17, 2021 Nous sommes très satisfait de la solution et du support Service Pilot qui nous aide avec beaucoup de réactivité et compétences Pros La rapidité de mise en oeuvre, les fonctionnalités de la solution et les différents wigdet qui facilitent l'intégration. Cons La prise en main de la solution nécessite une période d'apprentissage et d'adaptation. Reasons for choosing ServicePilot L'approche innovante et la relation avec les équipes commerciales et techniques de Service Pilot Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TB Thierry B. Telecom Manager Information Technology and Services ### "Supervision like you need." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2021 Support is very important and easy to reach, the team are always available for help! Tjis is very important when we install it few years ago, and support team was near us all days where we need help! Pros This software could be defined with your specific configuration it's not a standard we can build exactly what we need Cons For real time statistics on check call quality when you system is big for telephony sometime it's slow when you need to active filter Reasons for choosing ServicePilot Because we can build our supervision like we need ! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. 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