Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Showing Most Helpful
Showing 7 of 7 reviews
"A Versatile Solution for Streamlined Service Management"
Pros: Service Pilot has a comprehensive feature list that contains everything you could need in a service management tool. I have used it briefly in preparation for a personal project, and used it as a user.
Cons: There seems to be fairly limited integration features as well as a complex initial setup process that may make some users stray away.
"Efficient and very professional product"
Overall: For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as for our IBM mainframe business.
Pros: For ease of installation and customization as well as very good support. ServicePilot allows you to supervise and automate a wide range of products from different brands.
Cons: There is not much to reproach this product, the slightest problems encountered are quickly resolved by the support.
"Supervision like you need."
Overall: Support is very important and easy to reach, the team are always available for help! Tjis is very important when we install it few years ago, and support team was near us all days where we need help!
Pros: This software could be defined with your specific configuration it's not a standard we can build exactly what we need
Cons: For real time statistics on check call quality when you system is big for telephony sometime it's slow when you need to active filter
"great supervision tools"
Overall: Fast and effective
Pros: Servicepilot is complete in terms of supervision, the advantage is the creation of packages and the ability to monitor all equipment
Cons: The negative points are the use of shortcuts, the inability to modify a packaged view
"Very Good Product of Supervision"
Overall: le service est très réactif et est capable d'intégrer rapidement de nouveaux équipements au travers de packages adaptés
Pros: La simplicité du produit, les nombreux constructeurs disponibles dans les packages, la possibilité de créer ses propres packages
Cons: Les nouvelles versions sont parfois pas totalement testées et la migration est parfois compliquées
"Service Pilot"
Overall: Nous sommes très satisfait de la solution et du support Service Pilot qui nous aide avec beaucoup de réactivité et compétences
Pros: La rapidité de mise en oeuvre, les fonctionnalités de la solution et les différents wigdet qui facilitent l'intégration.
Cons: La prise en main de la solution nécessite une période d'apprentissage et d'adaptation.
"ServicePilot, the great swiss knife"
Overall: ServicePilot is mostly used for our end customers voice monitoring and quality. Real benefit in visibilty. Is able to detect security issues on voice networks.
Pros: Ease of use and deploy. Flexibility. Customizability. Performance. Perpetual improvements. Support team availability and efficiency.
Cons: request knowledge of products that will be monitored by this software. Must practice regularly to be efficient with the product.