# ServicePilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServicePilot the right Network Monitoring solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132821/ServicePilot-ISM/reviews --- ServicePilot 4.4 (7) [View alternatives](https://www.capterra.com/p/132821/ServicePilot-ISM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServicePilot Ease of use 4.4 Customer Service 5.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Aiden A. Fullstack Engineer Computer Software Used the software for: 6-12 months ### "A Versatile Solution for Streamlined Service Management" December 24, 2024 4.0 Pros Service Pilot has a comprehensive feature list that contains everything you could need in a service management tool. I have used it briefly in preparation for a personal project, and used it as a user. Cons There seems to be fairly limited integration features as well as a complex initial setup process that may make some users stray away. Review Source JF Jolivet F. Network System Administrator Insurance Used the software for: 2+ years ### "Efficient and very professional product" June 17, 2021 4.0 For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as for our IBM mainframe business. Pros For ease of installation and customization as well as very good support. ServicePilot allows you to supervise and automate a wide range of products from different brands. Cons There is not much to reproach this product, the slightest problems encountered are quickly resolved by the support. Reason for choosing ServicePilot For the price and the support that did not hesitate to travel for the implementation and adaptation to our needs. Review Source TB Thierry B. Telecom Manager Information Technology and Services Used the software for: 2+ years ### "Supervision like you need." June 17, 2021 4.0 Support is very important and easy to reach, the team are always available for help! Tjis is very important when we install it few years ago, and support team was near us all days where we need help! Pros This software could be defined with your specific configuration it's not a standard we can build exactly what we need Cons For real time statistics on check call quality when you system is big for telephony sometime it's slow when you need to active filter Reason for choosing ServicePilot Because we can build our supervision like we need ! Review Source SL Sylvain L. Ingénieur Network Facilities Services Used the software for: 2+ years ### "great supervision tools" June 18, 2021 5.0 Fast and effective Pros Servicepilot is complete in terms of supervision, the advantage is the creation of packages and the ability to monitor all equipment Cons The negative points are the use of shortcuts, the inability to modify a packaged view Reason for choosing ServicePilot The maneuverability of the product and the fact that it manages a lot of equipment. The supervision of the TOIP Cisco, Avaya etc see teams/skype is a plus Review Source FE Frederic E. network engineer Insurance Used the software for: 2+ years ### "Very Good Product of Supervision" July 12, 2021 5.0 le service est très réactif et est capable d'intégrer rapidement de nouveaux équipements au travers de packages adaptés Pros La simplicité du produit, les nombreux constructeurs disponibles dans les packages, la possibilité de créer ses propres packages Cons Les nouvelles versions sont parfois pas totalement testées et la migration est parfois compliquées Review Source FR Frederic R. It Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Service Pilot" June 17, 2021 5.0 Nous sommes très satisfait de la solution et du support Service Pilot qui nous aide avec beaucoup de réactivité et compétences Pros La rapidité de mise en oeuvre, les fonctionnalités de la solution et les différents wigdet qui facilitent l'intégration. Cons La prise en main de la solution nécessite une période d'apprentissage et d'adaptation. Reason for choosing ServicePilot L'approche innovante et la relation avec les équipes commerciales et techniques de Service Pilot Review Source OV Olivier V. Network Engineer Computer Networking Used the software for: 2+ years ### "ServicePilot, the great swiss knife" June 18, 2021 4.0 ServicePilot is mostly used for our end customers voice monitoring and quality. Real benefit in visibilty. Is able to detect security issues on voice networks. Pros Ease of use and deploy. Flexibility. Customizability. Performance. Perpetual improvements. Support team availability and efficiency. Cons request knowledge of products that will be monitored by this software. Must practice regularly to be efficient with the product. Reason for choosing ServicePilot Less expensive than proprietary software. Multi technologies embedded (Network, Voice, Securtity,...) 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