# Talkdesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Talkdesk Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/132852/Talkdesk --- # Talkdesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Talkdesk ## What is Talkdesk? Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Talkdesk empowers enterprise operations and CX leaders to deliver modern, tailored customer experiences. Our trusted, flexible cloud contact center platform leverages cutting-edge generative AI and automation to streamline workflows, optimize resources, and drive exceptional customer outcomes. With Talkdesk, teams can enhance operational efficiency, reduce costs, and improve the bottom line—all while ensuring the best possible experiences for customers. Trusted by industry leaders, Talkdesk is the innovative solution designed to meet the evolving needs of enterprise contact centers. ## What is Talkdesk used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 732 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Pros & cons Efficient and simple workflow Consistent cloud-based performance Frequent connectivity disruptions Unreliable call stability Starting price $85 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Talkdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.talkdesk.com/&name=Talkdesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Talkdesk 4.5 (732) VS. [4.8 (315)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $85 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (729) Ease Of Use 4.8 (862) Value For Money 4.5 (513) Value For Money 4.7 (774) Customer Service 4.6 (584) Customer Service 4.8 (793) ## Talkdesk alternatives [4.7 (1,754)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (141)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) ## Who uses Talkdesk? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Efficient and simple workflow 97% positive reviews out of 178 Most reviewers report ease of use improves productivity, with practical design and flexible, intuitive features. Frequent connectivity disruptions 60% negative reviews out of 45 Some reviewers indicate connection issues occur, causing call interruptions and inconsistent audio quality. Consistent cloud-based performance 97% positive reviews out of 39 Most reviewers describe reliability as strong, with stable cloud access and minimal service interruptions. Unreliable call stability 79% negative reviews out of 38 Most reviewers report call drops happen regularly, requiring frequent reconnections and disrupting conversations. Intuitive user navigation experience 97% positive reviews out of 31 Most reviewers find navigation straightforward, with a clear interface and easily accessible essential functions. Noticeable call audio lag 81% negative reviews out of 31 Most reviewers describe call delay as problematic, leading to overlapping speech and slow call response times. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.3 (72) 51.39% of 72 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Contact Management 4.4 (58) 53.45% of 58 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Management 4.4 (50) 30.00% of 50 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Call Recording 4.7 (30) 53.33% of 30 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Center Management 4.6 (28) 50.00% of 28 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring 4.5 (26) 46.15% of 26 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Talkdesk 95 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Tool to send questionnaires to customers to gauge feedback Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Conduct & deliver coaching sessions to improve employee performance or facilitate development Assign working shifts or tasks to employees based on their availability Predefined actions automatically performed on the occurance of specific events Designed for call centers Use AI to generate content in the form of text, images, videos, etc. A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Predict labor requirements based on past and present data/trends Store information about leads or contacts and track, manage and nurture them throughout the sales process Boards that use custom metrics to show how leading performers compare to other individuals/teams Manage contacts across multiple mailing lists Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System calls multiple numbers at once and connects the agent to the first number that answers Streamlining repetitive tasks and activities through automated and predefined workflows Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automatically record calls at predetermined times Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Enables the connectivity to send and receive calls over the internet Send messages via SMS Allow customers/users to submit support queries and service requests Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.4 (701) 4.4 Based on 701 reviews ## Pricing Value for money 4.5 (513) [View pricing plan details](https://www.capterra.com/p/132852/Talkdesk/pricing/) CX CLOUD DIGITAL ESSENTIALS $85.00 Per User,Per Month It includes: - Omnichannel: Email, Chat, Web, Social, and more - Studio & Routing - Connections - API Access - Real Time Dashboards - Business Intelligence - Conversations Mobile App - Quality Management CX CLOUD ESSENTIALS $85.00 Per User,Per Month It includes: - Voice Engagement - Workspace Designer - Embedded automation designer - 70+ Integrations CX CLOUD ELEVATE $115.00 Per User,Per Month It includes: - Digital Engagement - Quality Management - Screen Recording - Feedback - Automated Notifications CX CLOUD ELITE $145.00 Per User,Per Month It includes: - Custom Reporting - Performance Management - Workforce Management - Customer Experience Analytics Value for money 4.5 (513) 4.5 Based on 513 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Nimble](https://www.capterra.com/p/123032/Nimble/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (584) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (584) 4.6 Based on 584 reviews ## User reviews Overall rating 4.5 Based on 732 reviews Filter by rating 5(458) 4(223) 3(36) 2(7) 1(8) Mentioned topic Sorted by most recent OD Olga D. Pharmacist Hospital & Health Care ### "Review from daily user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 9, 2026 It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. Pros I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. Cons It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) The team that i work for decided to switch for internal reasons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Customer Experience Supervisor Hospitality ### "Great for handling call management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 18, 2025 Pros Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business Cons I think in an ideal world you've got a cloud calling software which is would be native to your CRM for the smoothest possible experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Makeda H. APD Resolution Specialist Insurance ### "Talkdesk review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 22, 2025 It's been okay so far. No real complaints that require major changes. I like the feature of answering a call when I am ready to answer. Pros The different options for my status. The tutorial to use the feature and the fact that it's user friendly. Cons It's not easy to transfer the caller with a person on the back line. And it tends to go offline sometimes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Renata N. Gerente Information Technology and Services ### "CUIDADO COM ESSA EMPRESA" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 19, 2025 Contratamos a Talkdesk com o objetivo de auditar tickets por meio de inteligência artificial. Durante a venda, foi dito com clareza que precisaríamos trocar apenas nossa ferramenta de ligações, mas que poderíamos continuar usando o Zendesk — que é a ferramenta que utilizamos atualmente para gerenciar tickets de e-mail e chat. Na prática, tudo foi diferente. A consultoria indicada para a implementação demonstrou despreparo técnico, e após cinco meses de tentativas e retrabalho, a própria Talkdesk informou que a integração com o Zendesk, do jeito que foi prometido, simplesmente não funcionaria. Solicitamos as gravações das reuniões comerciais para comprovar o que foi oferecido, mas nos disseram que foram perdidas. Prometeram um reembolso parcial e, depois, o setor jurídico voltou atrás dizendo que “nada há a ser feito”. Tentamos marcar uma reunião entre os jurídicos, sem sucesso. Tivemos que insistir diversas vezes para obter respostas — a comunicação com a empresa é extremamente difícil. Reiteramos nosso pedido de cancelamento dos contratos e devolução dos valores pagos, diante da má-fé na condução e do vício de consentimento na contratação. Esperamos uma solução amigável, mas, caso contrário, tomaremos as medidas legais cabíveis. Fica o alerta para outras empresas: confirmem por escrito e testem tudo antes de fechar qualquer contrato com a Talkdesk. A experiência foi extremamente frustrante e a Talkdesk se isenta de qualquer responsabilidade. Pros O produto tem uma proposta boa, mas na prática, não é o que foi vendido. Não há pontos positivos para mencionar. Cons Falta de suporte, venderam algo que não foi entregue, dificuldade de contato e negociação, isenção de responsabilidade. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Leslie P. Talent Support Specialist Consumer Services ### "Why Talkdesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 25, 2025 Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. Pros all the different features you can add or take away. Cons that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP George P. Talent - Payroll Specialist Human Resources ### "Talkdesk Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2025 I use Talkdesk every day at work to handle our company's phone lines. It is a great platform for inbound and outbound calling and I would definitely recommend it for beginners since it is easy to learn. The platform has good functionality, making it simple to save and edit caller data on the fly. Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call logs and gather data. Pros Fast, responsive. Call quality is very good. Easy to take notes and gather data about calls. Cons I have nothing bad to say about Talkdesk. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RL Rebecca L. Strategy Coordinator Consumer Goods ### "Does what a phone tool needs to do. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 11, 2025 I used Talkdesk in conjunction with Salesforce within a customer service team. The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool. Pros Talkdesk is reliable and simple to use, does exactly what I needed it to. Cons Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone. Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TK Taylor K. Engineer Hospitality ### "Talkdesk the next generation" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 28, 2025 My overall experience started off complicated but once settling in with the correct devices I am quite enjoying it. Pros I like the configuration of the hardware once settled with the best suited one. Cons I dislike the lack of recommendation for figuring out which hardware is suited best for specific applications. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VM Vera M. Analyst Consumer Services ### "User friendly tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 13, 2024 Overall my experience with Talkdesk was very positive Pros The most I liked about Talkdesk is the fact that it is an easy and very user friendly tool. Cons As I was the end user of this tool, I have nothing to point out Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Bridgette k. owner Retail ### "Trendsetter for Sure! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2024 Pros Talkdesk is innovative and efficient for taking calls within my company. One of my favorite features is the AI automation. At the end of each call there is a summary of what was discussed. This can be easily copy and paste onto the customers profile. This has decreased the number of product disputes and complaints. Cons Every so often there is an update and sometimes after an update the microphone or ringing feature may be muted, but this is an easy fix. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/) Popular comparisons [Ringover vs Talkdesk](https://www.capterra.com/compare/132852-169627/Talkdesk-vs-RingOver)[Convoso vs Talkdesk](https://www.capterra.com/compare/76768-132852/Cloud-Predictive-Dialer-vs-Talkdesk)[DialedIn CCaaS vs Talkdesk](https://www.capterra.com/compare/29589-132852/CallCenterNOW-vs-Talkdesk)[LiveAgent vs Talkdesk](https://www.capterra.com/compare/102188-132852/LiveAgent-vs-Talkdesk)[Nextiva vs Talkdesk](https://www.capterra.com/compare/132852-175788/Talkdesk-vs-Nextiva)[Readymode vs Talkdesk](https://www.capterra.com/compare/132852-136728/Talkdesk-vs-Readymode)[Calabrio ONE vs Talkdesk](https://www.capterra.com/compare/110588-132852/Calabrio-One-Suite-vs-Talkdesk)[Zendesk Suite vs Talkdesk](https://www.capterra.com/compare/132852-164283/Talkdesk-vs-Zendesk)[Genesys Cloud CX vs Talkdesk](https://www.capterra.com/compare/132852-179417/Talkdesk-vs-Genesys-Cloud)[Five9 vs Talkdesk](https://www.capterra.com/compare/132405-132852/Five9-vs-Talkdesk) [CXone vs Talkdesk](https://www.capterra.com/compare/132852-134775/Talkdesk-vs-inContact-Call-Center-Software)[CallHippo vs Talkdesk](https://www.capterra.com/compare/132852-159578/Talkdesk-vs-CallHippo)[Bitrix24 vs Talkdesk](https://www.capterra.com/compare/113540-132852/Bitrix24-vs-Talkdesk)[UJET vs Talkdesk](https://www.capterra.com/compare/132852-164070/Talkdesk-vs-UJET)[Nextiva Contact Center vs Talkdesk](https://www.capterra.com/compare/132852-145004/Talkdesk-vs-Nextiva-Call-Center)[Aircall vs Talkdesk](https://www.capterra.com/compare/132852-184709/Talkdesk-vs-Aircall)[Zoho Desk vs Talkdesk](https://www.capterra.com/compare/132852-169505/Talkdesk-vs-Zoho-Desk)[Freshdesk vs Talkdesk](https://www.capterra.com/compare/124981-132852/Freshdesk-vs-Talkdesk)[JustCall vs Talkdesk](https://www.capterra.com/compare/132852-157853/Talkdesk-vs-JustCall)[Salesforce Service Cloud vs Talkdesk](https://www.capterra.com/compare/132852-136189/Talkdesk-vs-Salesforce)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)