--- title: "Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Talkdesk the right AI Agents for Customer Support solution for you? Explore 733 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132852/Talkdesk/reviews/" page_type: "reviews" language: "en" --- Talkdesk 4.5 (733) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 11th, 2026 # Reviews of Talkdesk Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Gerrol C Client Operations SupervisorReal Estate, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team.“ April 22, 2026 Gerrol C Client Operations SupervisorReal Estate, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “This cause delays in processing requests we are receiving.“ April 22, 2026 GP George P Talent - Payroll SpecialistHuman Resources, 11 - 50 employeesUsed the software for: 6-12 months. “Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call logs and gather data.“ March 20, 2025 LP Leslie P Talent Support SpecialistConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer.“ March 25, 2025 MH Makeda H APD Resolution SpecialistInsurance, 201 - 500 employeesUsed the software for: Less than 6 months. “I like the feature of answering a call when I am ready to answer.“ August 22, 2025 NS Natalie S Graduate Student Higher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Some features, such as the chat widget, are not as customizable as other customer service tools, limiting businesses' ability to tailor the software to their needs.“ April 3, 2023 TK Taylor K EngineerHospitality, 501 - 1,000 employeesUsed the software for: 1-2 years. “I like the configuration of the hardware once settled with the best suited one.“ January 28, 2025 ZD Zameer D RecruiterHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “There's many service interruptions, when calling is a big part of sales you don't want that.“ April 23, 2024 ## Showing most helpful reviews Showing 1-25 of 733 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Saskia M. Senior Director Sales Marketing Restaurants Used the software for: 1-2 years ### "It's easy to get in touch with Talkdesk's helpful staff" September 11, 2023 5.0 The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign. Pros To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option. Cons When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful. Switched from [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[UJET](https://www.capterra.com/p/164070/UJET/) The system has a low learning curve. You may reach them by phone or email if you have any questions or concerns. Their turnaround time is usually not too bad. The speed with which and thoroughness with which they report problems in their Guarian Report is another plus for me.s Review Source OD Olga D. Pharmacist Hospital & Health Care Used the software for: 1-2 years ### "Review from daily user" January 9, 2026 4.0 It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. Pros I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. Cons It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) The team that i work for decided to switch for internal reasons. Review Source VR Verified Reviewer CEO Internet Used the software for: 1-2 years ### "Worst experience we had " November 6, 2015 1.0 I was really happy that i found a cloud sollution for our company with lots of integrations. The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great. Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem. Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services. Pros Nice app, nice design, easy to use, good quality of sound. Cons Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money. Review Source Response from Talkdesk November 6, 2015 We're really sorry about your experience, and we definitely agree we could have done a much better job in this case. In the course of this year, we've significantly grown the Talkdesk team, switched to a new billing system, and gone from 2 people working in support, to over 30. We're now answering most support enquiries within a few hours, and satisfaction rates are very high. We're available 24 hours a day during the week to assist our customers. We've replied directly to you specifically addressing the final concern you had, and you've now told us you consider the problem solved. We hope you continue to stay with us, but if you do decide to leave we understand and we'll make it as easy as possible for you to move elsewhere. LP Leslie P. Talent Support Specialist Consumer Services Used the software for: 1-2 years ### "Why Talkdesk" March 25, 2025 5.0 Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. Pros all the different features you can add or take away. Cons that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. Review Source TF Tyler F. CEO Internet Used the software for: 2+ years ### "Powerful phone system, though focus shifting away from startups" May 5, 2020 4.0 We needed a phone system which allowed our distributed team to take business calls on mobile numbers and not expose their personal phones. Talkdesk has empowered this use case, though we wish the apps were easier to use. Pros Product is full featured, including full ability to call anywhere (including internationally), digital voicemail, contact management, calling from a browser, analytics and performance statistics, and integration with CRMs. You can also receive incoming calls via phone line rather than just via data connection. Many customization options including business hours settings, which phone lines to ring in certain circumstances, and a call tree builder are also helpful. Cons For the longest time, Talkdesk did not have apps for iOS nor Android, but now it appears that they do as of October 2019. Even still, you need to activate the app via a technical support request, which is not a very user-friendly way to handle things. The web-browser based version occasionally hangs (nonresponsive) and a page reload is required, even though we are using a modern computer and modern browser. We've also noticed that the company's focus is shifting away from small customers and startups towards only enterprise customers, so the platform is not as easy to deploy or use for this segment as it was before. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing Talkdesk Balance between cost and feature set Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Grasshopper was not connecting all calls, meaning a customer would call us and leave a message, yet none of our agents were never rang or notified. We haven't had this problem much with Talkdesk (though, not never). Review Source Kelly H. Customer Service Manager Real Estate Used the software for: 6-12 months ### "Easy to Use" September 14, 2020 3.0 Pros Talkdesk is a basic and simple phone software that is great for beginners, and includes a lot of basic reporting and analytics for someone who may be less experienced at pulling this information or tracking KPIs. Cons The callbar often glitches, and there is some missing basic functionality (you can't place a customer on hold and then make a transfer, there is a limit to the amount of external contacts you can have available in the callbar, etc.) Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Ringcentral was extremely expensive with very limited reporting. Review Source Cortney K. Billing Specialist Real Estate Used the software for: 1-2 years ### "TalkDesk is above the rest! - Cortney K" November 18, 2019 5.0 TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable. Pros The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere! Cons Sometimes the audio is best when connected via ethernet cable. Switched from [MiVoice Business](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) ShoreTel was unreliable and would be down for long periods of time. Review Source MM Maria M. Team Lead Computer Software Used the software for: 2+ years ### "Talkdesk app for Salesforce" August 18, 2020 5.0 Pros it was easy to implement and customize with the product Cons The way it interprets data. You really have to dig and email the representative to get some of the metrics needed or interpret some. It shouldn't be that hard to get some metrics pulled up. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) the customization options available with Talkdesk Review Source VR Verified Reviewer Client Operations Supervisor Real Estate Used the software for: 1-2 years ### "Talkdesk is very useful for Reports and Stats" April 22, 2026 4.0 Overall, Talkdesk is very useful and they have a quick customer service support who will assist when downtimes arise. Pros One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team. I also like how it is very easy to use as an admin. Cons There are issues getting delayed from time to time when integraring with another software we use which is ServiceNow. This cause delays in processing requests we are receiving. Review Source VR Verified Reviewer Customer Experience Supervisor Hospitality Used the software for: 1-2 years ### "Great for handling call management" September 18, 2025 5.0 Pros Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business Cons I think in an ideal world you've got a cloud calling software which is would be native to your CRM for the smoothest possible experience Review Source MH Makeda H. APD Resolution Specialist Insurance Used the software for: Less than 6 months ### "Talkdesk review" August 22, 2025 5.0 It's been okay so far. No real complaints that require major changes. I like the feature of answering a call when I am ready to answer. Pros The different options for my status. The tutorial to use the feature and the fact that it's user friendly. Cons It's not easy to transfer the caller with a person on the back line. And it tends to go offline sometimes. Review Source TK Taylor K. Engineer Hospitality Used the software for: 1-2 years ### "Talkdesk the next generation" January 28, 2025 4.0 My overall experience started off complicated but once settling in with the correct devices I am quite enjoying it. Pros I like the configuration of the hardware once settled with the best suited one. Cons I dislike the lack of recommendation for figuring out which hardware is suited best for specific applications. Review Source NS Natalie S. Graduate Student Higher Education Used the software for: 1-2 years ### "Talkdesk is an excellent app that provides exceptional customer service " April 3, 2023 5.0 Talkdesk is a comprehensive and user-friendly contact center software that provides businesses with the tools they need to deliver exceptional customer service. Its omnichannel support, customizability, integration capabilities, and reporting and analytics make it an excellent choice for businesses of all sizes. Pros Talkdesk is easy to set up and use, even for those with limited technical knowledge. The user interface is intuitive and easy to navigate, and agents can easily switch between channels. Talkdesk supports voice, email, chat, and social media channels, allowing businesses to provide support on multiple platforms.Talkdesk is highly customizable, allowing businesses to tailor the software to their specific needs. This includes customizing call flows, IVR menus, and agent scripts.Talkdesk integrates with a wide range of third-party applications, such as Salesforce, Zendesk, and Shopify, allowing businesses to easily sync data across multiple platforms.Talkdesk offers in-depth reporting and analytics, giving businesses insights into agent performance, call volume, and customer satisfaction. Cons I like Talkdesk for enhancing customer service, and I do not have any specific dislike about it. However I can mention a couple of areas that the software can be enhanced in. Talkdesk does not offer some advanced features that other contact center software may provide, such as speech analytics or AI-powered chatbots.Some features, such as the chat widget, are not as customizable as other customer service tools, limiting businesses' ability to tailor the software to their needs. Review Source QB Quishea B. Patient Care Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Great Software, A few bugs but things are getting better " February 15, 2023 5.0 Pros I love how easy this app is to use. I use Talkdesk daily in a healthcare call center setting. The calls come through smoothly. They are easy to disposition and listen to. I really enjoy using this service. Cons It is sometimes glitchy. Agents at my current job have had calls come through while they were on a call. It also lags when it is ringing, this could be due to high call volumes. Review Source DL Drake L. Customer Service Representative Telecommunications Used the software for: 1-2 years ### "“Talkdesk: The “MUST HAVE” tool for contact centers”" February 19, 2023 5.0 My experience with Talkdesk was great so I would highly recommend this tool. For me It’s 9.7 over 10. Pros I like TALKDESK because of it’s intuitive interface and use-friendly design. Which makes it more easy to navigate and good for new users. For me, it’s the capacity to sync with Marketing automation, in which our purchaser data is kept which saves me a considerable amount of time because I no longer have had to open different platforms separately. Cons The fact that the TalkDesk messaging interface still has a few flaws which hinder productivity concerns me. Moreover, having an automatic refresh method would be helpful rather than constantly having to manually reload the login page after accessing Callbar and logging in by clicking the Talkdesk logo above each screen tab. Review Source HM Heather M. Customer Service Representative Consumer Services Used the software for: 6-12 months ### "One of the best software for call recordings and clear calls." February 5, 2023 4.0 My overall experience was not that great especially with call distribution but with a few improvements talkdesk could work better or even the best. Pros The most impactful feature for me is the clear call and call recording. You will be able to track your calls and missing recordings in no time. Cons Not fair call distribution. Only one agent that is on the priority list is getting the calls Switched from [Gladly](https://www.capterra.com/p/156723/Gladly/) Call management and contribution. Review Source VT Valdrin T. IT Engineer Restaurants Used the software for: 2+ years ### "Easy to set up and feature full contact center" March 19, 2019 4.0 Overall experience is positive, it has many great features, a click to call extension, a callbar. It also has some things that are missing, however, the overall experience, we as admins of talkdesk, and our agents is positive. Pros The most I like about talkdesk is that it has many integrations with other 3rd party sites, such as Salesforce, Kustomer, Ytica, etc. And all of these integrations are already included, out of the box -- we don't have to do any coding, or API calls ourselves. Besides that, we also like how easy it is to set up new agents, give them a new number, or add them to a ring group and they are ready to make and receive calls within minutes. Cons The least I like about Talkdesk is the reporting section. Granted, their scheduled reports and dashboards are great tools which we use daily; however they lack some quality of life features that will make creating and editing reports from a chore to an enjoyable experience. The issue is that, once a scheduled report has been created, it cannot be edited anymore, and our team frequently has new hires and transfers so we have the need to add new members to different reports, but that is not possible, and instead we have to recreate the whole report from scratch. Review Source JM Jessamine M. Customer Service Manager Financial Services Used the software for: 2+ years ### "Good Value" February 1, 2021 4.0 Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center. While I would like to see some changes to StudioFlow and other Administrator functions TalkDesk still offers one of the best VoIP systems currently available for the price. Pros The Talkdesk interface is a fairly easy system to navigate. From a user perspective, the software makes it simple to answer and transfer calls using a Web Widget. From a management/admin perspective, the software data analytics interface has become more robust in the last year which allows us to have more key insights into agent productivity and how we are interacting with our customer base. Cons The new studio flows are not user intuitive. I wanted to love them but the support guides for setting them up were not really helpful and it took hours of troubleshooting to get them going. There have also been more frequent outages with TalkDesk over the last couple of months. We have never had issues with downtime with TD prior to this. Review Source VR Verified Reviewer Director Of Customer Success Computer Software Used the software for: 2+ years ### "Perfect tool for growing Support Team" March 24, 2018 4.0 Pros Very customizable. You're able to set up the tool to integrate with your other Support platforms very easily. Talkdesk call bar on the computer is also effective (i.e. it's easy for agents to know when a call is coming to them, when they've missed a call, etc.). You an set up almost any requirements that you want for how long to ring, how long to be on hold, etc. Cons Reporting isn't as strong as it should be. Talkdesk is gathering huge amounts of data about customers, call patterns, etc. I would love to see more predictive suggestions. For example, "This time last year you had a higher than normal call volume. We suggest you have more agents on standby." We have to export the data to Excel to analyze. Review Source LK Liam K. CMO Automotive Used the software for: 1-2 years ### "Talkdesk is customers" May 12, 2024 5.0 Talkdesk really saved us with our phone customer support. As long as you have a good internet connection everything works good without any issues. Pros App deployment was very easy and support was very fast and helpful when needed help. All my colleague learned fast to use the system due its intuitive build. Cons No mentionable cons for Talkdesk, everything i use it for works great. Review Source George B. Company Director Accounting Used the software for: 1-2 years ### "TalkDesk is one of my favorite tools when it comes to calling, routing, and recording calls." September 29, 2022 5.0 I am pleased with my experience with TalkDesk. The app is easy to use when doing simple things and the support team has been very responsive in helping me troubleshoot any issues that I have had. Pros First, I like it because it is a user-friendly platform that is easy to navigate. Second, the customer service is excellent and the team is always willing to help with any problem or questions that I have. Finally, I like it because it offers a free trial period. Cons The interface sometimes confuses me and can be complicated to use. Also, it does not offer as many services as I would like it to offer. Additionally, the fees are high considering I don't use the service often. Review Source NK Nikki K. Sales Executive New Business Sales Consumer Services Used the software for: 2+ years ### "Easy to navigate" April 17, 2019 5.0 Like mentioned before, working in customer service there is a lot of times where I had to speak with the customer call someone else at the moment. Putting the customer on hold and at the same moment calling at a different place was really helpful. Great service! Really satisfied. Pros I would say the best thing is that it is really easy using the Callbar, reviewing calls, conference calls, transferring calls, etc. While working in Customer Service I used Talkdesk 8 hours a day and for that kind of job is very important to have a fast and easy way to reach out to the customers. Being able to find previous calls in two clicks is the best thing ever. Yes, you have to put the number but that's about it. When you put the number it takes you to a site where you can check all the calls you made with that phone number, even years ago. I could've listened to a call that my colleagues made which help me perform better in my call. Cons So far, can't complain. There were times that the widget would not work but the web was always working as a backup plan. Review Source VR Verified Reviewer Support Representative Internet Used the software for: 2+ years ### "Great for all businesses that have Sales and Support teams" April 21, 2020 4.0 Great to use. Would recommend to everyone to use asap. Pros The most important feature is the overall quality of each call. The client can hear you and you can hear the client properly. I love how it works with Zendesk really nicely and their Voicemail system works well too. Cons The recordings. When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating Review Source Han A. SDR Telecommunications Used the software for: 6-12 months ### "The Software with the best Customer Support" May 11, 2021 5.0 An amazing app with the best customer support out there. Their team is excellent. Pros The customer support is exceptional have had several personal customization aspects I wanted to be added to the software and not only was customer support efficient, reliable, and effective they were always on top of my issue. Cons minor issues such as some lines end up crashing and you can't really call out from them. Which if you paid for the line is quite annoying but they're prompt to solve the problem. Reason for choosing Talkdesk Came down to price but if I'd known how good the customer support was I would have changed over immediately. Review Source Cory C. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Great when it works, horrible when it doesn't" September 5, 2019 4.0 Overall, it is a tool that works 90% of the time very well. However, when it doesn't work that 10% of the time it is a huge downfall. It is the one system that people I work with actually gets really mad at. Pros I think for a phone system, it has all of the functionality that my company needs. You can call out to clients, internal team members, conference people in and record conversations. It even has an integration with Salesforce. Cons When it doesn't work for no reason. Sometimes, I'll get off of a call and on the next call for no reason, the person on the other end can't here me. To fix this sometimes i need to restart my computer. When you are conducting important meetings and calls all day, this can be frustrating. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.