# Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Talkdesk the right Call Center solution for you? Explore 733 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (733) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Talkdesk Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Gerrol C Client Operations SupervisorReal Estate, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team.“ April 22, 2026 Gerrol C Client Operations SupervisorReal Estate, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “This cause delays in processing requests we are receiving.“ April 22, 2026 GP George P Talent - Payroll SpecialistHuman Resources, 11 - 50 employeesUsed the software for: 6-12 months. “Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call logs and gather data.“ March 20, 2025 LP Leslie P Talent Support SpecialistConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer.“ March 25, 2025 MH Makeda H APD Resolution SpecialistInsurance, 201 - 500 employeesUsed the software for: Less than 6 months. “I like the feature of answering a call when I am ready to answer.“ August 22, 2025 Saskia M Senior Director Sales MarketingRestaurants, 10,001+ employeesUsed the software for: 1-2 years. “Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated.“ September 11, 2023 Bk Bridgette k ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “One of my favorite features is the AI automation.“ September 10, 2024 NS Natalie S Graduate Student Higher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Some features, such as the chat widget, are not as customizable as other customer service tools, limiting businesses' ability to tailor the software to their needs.“ April 3, 2023 ## Showing most helpful reviews Showing 1-25 of 733 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Saskia M. Senior Director Sales Marketing Restaurants Used the software for: 1-2 years ### "It's easy to get in touch with Talkdesk's helpful staff" September 11, 2023 5.0 The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign. Pros To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option. Cons When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful. Switched from [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[UJET](https://www.capterra.com/p/164070/UJET/) The system has a low learning curve. You may reach them by phone or email if you have any questions or concerns. Their turnaround time is usually not too bad. The speed with which and thoroughness with which they report problems in their Guarian Report is another plus for me.s Review Source LP Leslie P. Talent Support Specialist Consumer Services Used the software for: 1-2 years ### "Why Talkdesk" March 25, 2025 5.0 Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. Pros all the different features you can add or take away. Cons that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. Review Source VR Verified Reviewer Client Operations Supervisor Real Estate Used the software for: 1-2 years ### "Talkdesk is very useful for Reports and Stats" April 22, 2026 4.0 Overall, Talkdesk is very useful and they have a quick customer service support who will assist when downtimes arise. Pros One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team. I also like how it is very easy to use as an admin. Cons There are issues getting delayed from time to time when integraring with another software we use which is ServiceNow. This cause delays in processing requests we are receiving. Review Source VR Verified Reviewer CEO Internet Used the software for: 1-2 years ### "Worst experience we had " November 6, 2015 1.0 I was really happy that i found a cloud sollution for our company with lots of integrations. The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great. Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem. Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services. Pros Nice app, nice design, easy to use, good quality of sound. Cons Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money. Review Source Response from Talkdesk November 6, 2015 We're really sorry about your experience, and we definitely agree we could have done a much better job in this case. In the course of this year, we've significantly grown the Talkdesk team, switched to a new billing system, and gone from 2 people working in support, to over 30. We're now answering most support enquiries within a few hours, and satisfaction rates are very high. We're available 24 hours a day during the week to assist our customers. We've replied directly to you specifically addressing the final concern you had, and you've now told us you consider the problem solved. We hope you continue to stay with us, but if you do decide to leave we understand and we'll make it as easy as possible for you to move elsewhere. OD Olga D. Pharmacist Hospital & Health Care Used the software for: 1-2 years ### "Review from daily user" January 9, 2026 4.0 It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. Pros I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. Cons It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) The team that i work for decided to switch for internal reasons. Review Source Kelly H. Customer Service Manager Real Estate Used the software for: 6-12 months ### "Easy to Use" September 14, 2020 3.0 Pros Talkdesk is a basic and simple phone software that is great for beginners, and includes a lot of basic reporting and analytics for someone who may be less experienced at pulling this information or tracking KPIs. Cons The callbar often glitches, and there is some missing basic functionality (you can't place a customer on hold and then make a transfer, there is a limit to the amount of external contacts you can have available in the callbar, etc.) Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Ringcentral was extremely expensive with very limited reporting. Review Source Cortney K. Billing Specialist Real Estate Used the software for: 1-2 years ### "TalkDesk is above the rest! - Cortney K" November 18, 2019 5.0 TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable. Pros The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere! Cons Sometimes the audio is best when connected via ethernet cable. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) ShoreTel was unreliable and would be down for long periods of time. Review Source VR Verified Reviewer Customer Experience Supervisor Hospitality Used the software for: 1-2 years ### "Great for handling call management" September 18, 2025 5.0 Pros Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business Cons I think in an ideal world you've got a cloud calling software which is would be native to your CRM for the smoothest possible experience Review Source RL Rebecca L. Strategy Coordinator Consumer Goods Used the software for: 1-2 years ### "Does what a phone tool needs to do. " February 11, 2025 4.0 I used Talkdesk in conjunction with Salesforce within a customer service team. The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool. Pros Talkdesk is reliable and simple to use, does exactly what I needed it to. Cons Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone. Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth. Review Source GP George P. Talent - Payroll Specialist Human Resources Used the software for: 6-12 months ### "Talkdesk Review" March 20, 2025 5.0 I use Talkdesk every day at work to handle our company's phone lines. It is a great platform for inbound and outbound calling and I would definitely recommend it for beginners since it is easy to learn. The platform has good functionality, making it simple to save and edit caller data on the fly. Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call logs and gather data. Pros Fast, responsive. Call quality is very good. Easy to take notes and gather data about calls. Cons I have nothing bad to say about Talkdesk. Review Source MH Makeda H. APD Resolution Specialist Insurance Used the software for: Less than 6 months ### "Talkdesk review" August 22, 2025 5.0 It's been okay so far. No real complaints that require major changes. I like the feature of answering a call when I am ready to answer. Pros The different options for my status. The tutorial to use the feature and the fact that it's user friendly. Cons It's not easy to transfer the caller with a person on the back line. And it tends to go offline sometimes. Review Source BK Bridgette K. owner Retail Used the software for: 2+ years ### "Trendsetter for Sure! " September 10, 2024 5.0 Pros Talkdesk is innovative and efficient for taking calls within my company. One of my favorite features is the AI automation. At the end of each call there is a summary of what was discussed. This can be easily copy and paste onto the customers profile. This has decreased the number of product disputes and complaints. Cons Every so often there is an update and sometimes after an update the microphone or ringing feature may be muted, but this is an easy fix. Review Source NS Natalie S. Graduate Student Higher Education Used the software for: 1-2 years ### "Talkdesk is an excellent app that provides exceptional customer service " April 3, 2023 5.0 Talkdesk is a comprehensive and user-friendly contact center software that provides businesses with the tools they need to deliver exceptional customer service. Its omnichannel support, customizability, integration capabilities, and reporting and analytics make it an excellent choice for businesses of all sizes. Pros Talkdesk is easy to set up and use, even for those with limited technical knowledge. The user interface is intuitive and easy to navigate, and agents can easily switch between channels. Talkdesk supports voice, email, chat, and social media channels, allowing businesses to provide support on multiple platforms.Talkdesk is highly customizable, allowing businesses to tailor the software to their specific needs. This includes customizing call flows, IVR menus, and agent scripts.Talkdesk integrates with a wide range of third-party applications, such as Salesforce, Zendesk, and Shopify, allowing businesses to easily sync data across multiple platforms.Talkdesk offers in-depth reporting and analytics, giving businesses insights into agent performance, call volume, and customer satisfaction. Cons I like Talkdesk for enhancing customer service, and I do not have any specific dislike about it. However I can mention a couple of areas that the software can be enhanced in. Talkdesk does not offer some advanced features that other contact center software may provide, such as speech analytics or AI-powered chatbots.Some features, such as the chat widget, are not as customizable as other customer service tools, limiting businesses' ability to tailor the software to their needs. Review Source QB Quishea B. Patient Care Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Great Software, A few bugs but things are getting better " February 15, 2023 5.0 Pros I love how easy this app is to use. I use Talkdesk daily in a healthcare call center setting. The calls come through smoothly. They are easy to disposition and listen to. I really enjoy using this service. Cons It is sometimes glitchy. Agents at my current job have had calls come through while they were on a call. It also lags when it is ringing, this could be due to high call volumes. Review Source LK Liam K. CMO Automotive Used the software for: 1-2 years ### "Talkdesk is customers" May 12, 2024 5.0 Talkdesk really saved us with our phone customer support. As long as you have a good internet connection everything works good without any issues. Pros App deployment was very easy and support was very fast and helpful when needed help. All my colleague learned fast to use the system due its intuitive build. Cons No mentionable cons for Talkdesk, everything i use it for works great. Review Source NJ Nicole J. Founder Hospitality Used the software for: 1-2 years ### " More than your Average Dialer" December 11, 2019 4.0 My experience was overall positive. There were some points that I was completely upset with the program, but that was only because I really needed to power through some dialing lists and TalkDesk was slowing down my momentum. (Which again, I know they are fixing ) Pros Talkdesk has a vast number of pros than meets the eye. I originally started using talk desk simply because I needed a dialer that would hook up to my Salesforce. There were a few other options I was weighing but Talkdesk had the most features. It's great for people who are rapid dialers because you can load playbooks, and just smile and dial. It's also awesome for mail-merges if you need to send out a quick email to a select group of your pipeline. If you are not fond of organizing your leads through SalesForce, you do have the option of working solely out of TalkDesk; you can create tasks to call, events, and add notes that will automatically populate into your salesforce. They are a newer company that is always willing to hop on a call to troubleshoot and are open to feedback. Cons Not all dialers come issue free. My major qualm with using TalkDesk was that it never allowed you to work out of an account, and only contacts. This made it difficult for me to track who I was dialing if I was solely working out of Talkdesk. The other issue (Which I know they are fixing) is how the screen pops up when you are using Talkdesk as a click-to-dial feature in Salesforce. I hate having to click more than I need to just to make a call, and it burdened me when I was trying to power down my list. Review Source VR Verified Reviewer VP Customer Service Financial Services Used the software for: 2+ years ### "Talkdesk is the best in Class " September 30, 2019 5.0 Really positive. Talkdesk does a great job at listening to their customer needs in order to make a better product. That are fast with changes that benefit a wide net of their clients. Pros We were looking for a CCAAS partner that would seamlessly integrate with Zendesk. We needed to have a full integration that allowed screen pops for agents to document tickets. Cons In order to capitalize on reporting, you really need to have a serious excel background but once you have the data where it needs to be, the reporting is very powerful. Reason for choosing Talkdesk Talkdesk focuses more on the call center where Zendesk Talk is a smaller product built within Zendesk. Switched from [8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) Inconsistent integration with Zendesk. Review Source ZD Zameer D. Recruiter Hospital & Health Care Used the software for: 6-12 months ### "Can be great but it's decent. " April 23, 2024 5.0 It's decent if the network wasn't as wacky I'd say it's amazing. Pros I love that it's easy to use and the UI it great to navigate. Cons There's many service interruptions, when calling is a big part of sales you don't want that. Review Source VR Verified Reviewer Director Marketing and Advertising Used the software for: 2+ years ### "Lacks basic features you would expect in a phone software" July 23, 2021 2.0 Overall, this has been a poor platform when it is used for general telephony purposes, i.e., just making and receiving phone calls as you would use a desk phone. Pros This is a very easy platform to use and easy to look up your voicemails. I thought the desktop app was good at notifying me when I was receiving an inbound phone call. Cons I used a paid version but evidently didn't pay enough. I would expect a phone software platform to email me a .wave file of the voicemail itself rather than always having to log into the software to check messages. It was also immensely frustrating that voicemails (inside the app) were not time stamped. They would simply say that they had been received "2 hours ago" or, worse yet "1 day ago." That is not helpful when I need to know exactly when that person called me. The call logs were also very confusing to distinguish between an inbound call, an inbound missed call, an outbound call, or an outbound unanswered call, just really messy UX. Review Source Kenneth K. Chief Operating Officer Internet Used the software for: 6-12 months ### "A fresh take on an old necessity" June 21, 2016 4.0 There are a lot of longstanding names in the call center software arena. Like many verticals with legacy providers, aging code bases make agile integration, extensibility, and the introduction of innovative new capabilities difficult. Talkdesk is the relatively newcomer to the cloud call center software space that we found to be the perfect mix of fresh, full-featured, and reliable. After all, your phone system in nothing on which you can take a gamble. As we have grown and our needs increased, so too have the capabilities of the Talkdesk platform. We have been very happy with the decision to leverage Talkdesk as our call center solution and look forward to continuing to leverage new platform capabilities as they are introduced. Pros 1\. A wide array of out of the box integrations with other widely used platforms 2. Great customer success management 3. An innovative team that is eager to add platform capabilities but consider tackling in new, potentially more effective ways than what currently exists. 4. Lots of opportunities to share feedback and participate in new beta offerings 5. Good value for the price per seat 6. Effective as a cross-company phone solution, both for call center and non call center staff. Cons 1\. An API to an API. Because TalkDesk is built on top of twilio and other telephony providers, the API is effectively a bridge to another API which currently limits integration capabilities. 2. Sometimes slow to respond or ineffective technical customer support when troubleshooting integration issues. Review Source HL Hugo L. Customer Experience Team Leader Luxury Goods & Jewelry Used the software for: 2+ years ### "Talkdesk for call centre" April 8, 2019 5.0 I was initially a customer experience agent. As an agent, I was using Talkdesk as a tool to communicate with customers and keep track of my performance. I am now a manager and use Talkdesk daily in order to manage the workflow of my employees. Additionnally, I always use Talkdesk to have a detail view of the performance from the member on my team. Based on their data, I will be able to performing adequate coaching sessions. Pros I like that as a supervisor I have a lot of visibility and detailed data about my agents performance. As such, I can offer personalized help to each of my agents in regards to their perfomance data shown on the Talkdesk software. It has helped me become a better manager and my employees become more performant. Additionnally, Talkdesk offers a lot of features in order for you to personalize your Talkdesk as per your needs. You can manipulate the lines and many other things in order to properly set the workflow. Cons I don't have many cons about this software. I do see some newer agents struggling with the user friendliness of it all. However, you learn pretty quickly to manipulate it. Review Source OG Oscar G. CRM Operations Manager Education Management Used the software for: 2+ years ### "There is no Better telephony software!" November 25, 2019 5.0 Pros We use Talkdesk with our multiple salesforce instances. TD makes integration between the two systems, and management of the integration very easy. Click to Dial has become heavily relied on to provide relative metrics behind our outreach, I don't believe we could've come as far as we have without Talkdesk. Cons There are still some feature I would like to see enhanced in order for the tool to provide further insight. Reporting could use for enhancements to provide between usability. Secondly, I would to see improvements around the ability to distinguish between multiple records which may have the same name. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Review Source VR Verified Reviewer Digital Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Talkdesk Review" December 3, 2019 5.0 I highly recommend. It is easy to use and learn, and it's great for training & provides data on missed call rates, who on your team is answering calls the most, and other insights that are very helpful (especially for customer service & sales jobs). Pros One big perk of talkdesk is you can seamlessly do international calls. I also like how the calls are recorded, so you can go back and listen if need be, which is great for training or if you need a refresher on a previous conversation. It is also very easy to forward calls or do a phone conference as well. Cons When it's working properly it is great, but sometimes it will go offline just on it's own and I don't know why? So I've had a few times where clients try to call me but talkdesk on its own went offline without notifiying me and I missed the calls. Review Source JL Jr L. Tools and Systems Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Talkdesk - One call away to a better conversation" November 16, 2022 5.0 Overall, Talkdesk is very efficient to use. Telephony system can be used as a stand-alone, unlike other telephony systems that still need to have a physical phone for it to work. Pros As an Admin of this software, I really like the management system of Agents being added to the system. It's easy to manage them and the fields used are easy to understand. The search feature is really good making us Admins do our task to update a certain account easily. Cons What I don't like here only is the telephony system integrated on the tool itself. Sometimes, it causes an issue due but this due to a browser update. Good thing that they have an App that we can install to avoid these issues. Switched from [Gladly](https://www.capterra.com/p/156723/Gladly/) Contract expired Review Source KW Ken W. Director of Provider Support and Phone Outreach Internet Used the software for: 1-2 years ### "A painfree cloud contact center telephony solution" March 13, 2019 5.0 Our overall experience has been great. My managers are able to run their teams efficiently with real time dashboards, and I'm able to get the high level trends with scheduled reports. Pros There was a time when most tools like this were aggravating in so many ways from set up to lack of meaningful reporting. Talkdesk is the opposite. They focus on the core value their product provides (an easy to implement, scalable contact center solution) and and make it better constantly. This isn't a company that makes pointless cosmetic changes to their interface to make their UI/UX people feel valued. Instead, the keep improving what a call center manager needs: swift integration, customization options that don't take a programmer to set up, and solid reporting options. Keep up the great work, Talkdesk! Cons Although they offer a bevy of integrations with other tools there is not a lot of guidance when things get complicated. However, their knowledge base is quite extensive and the articles, unlike many "help" centers, are not 3,000 years old. Their customer support team is also top-notch and can handle most questions. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.