# Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Talkdesk the right Call Center solution for you? Explore 733 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (733) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Talkdesk Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Gerrol C Client Operations SupervisorReal Estate, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team.“ April 22, 2026 Gerrol C Client Operations SupervisorReal Estate, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “This cause delays in processing requests we are receiving.“ April 22, 2026 GP George P Talent - Payroll SpecialistHuman Resources, 11 - 50 employeesUsed the software for: 6-12 months. “Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call logs and gather data.“ March 20, 2025 LP Leslie P Talent Support SpecialistConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer.“ March 25, 2025 MH Makeda H APD Resolution SpecialistInsurance, 201 - 500 employeesUsed the software for: Less than 6 months. “I like the feature of answering a call when I am ready to answer.“ August 22, 2025 Saskia M Senior Director Sales MarketingRestaurants, 10,001+ employeesUsed the software for: 1-2 years. “Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated.“ September 11, 2023 Bk Bridgette k ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “One of my favorite features is the AI automation.“ September 10, 2024 NS Natalie S Graduate Student Higher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Some features, such as the chat widget, are not as customizable as other customer service tools, limiting businesses' ability to tailor the software to their needs.“ April 3, 2023 ## Showing most helpful reviews Showing 1-25 of 733 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Saskia M. Senior Director Sales Marketing Restaurants Used the software for: 1-2 years ### "It's easy to get in touch with Talkdesk's helpful staff" September 11, 2023 5.0 The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign. Pros To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option. Cons When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful. Switched from [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[UJET](https://www.capterra.com/p/164070/UJET/) The system has a low learning curve. You may reach them by phone or email if you have any questions or concerns. Their turnaround time is usually not too bad. The speed with which and thoroughness with which they report problems in their Guarian Report is another plus for me.s Review Source OD Olga D. Pharmacist Hospital & Health Care Used the software for: 1-2 years ### "Review from daily user" January 9, 2026 4.0 It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. Pros I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. Cons It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) The team that i work for decided to switch for internal reasons. Review Source VR Verified Reviewer Client Operations Supervisor Real Estate Used the software for: 1-2 years ### "Talkdesk is very useful for Reports and Stats" April 22, 2026 4.0 Overall, Talkdesk is very useful and they have a quick customer service support who will assist when downtimes arise. Pros One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team. I also like how it is very easy to use as an admin. Cons There are issues getting delayed from time to time when integraring with another software we use which is ServiceNow. This cause delays in processing requests we are receiving. Review Source VR Verified Reviewer CEO Internet Used the software for: 1-2 years ### "Worst experience we had " November 6, 2015 1.0 I was really happy that i found a cloud sollution for our company with lots of integrations. The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great. Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem. Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services. Pros Nice app, nice design, easy to use, good quality of sound. Cons Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money. Review Source Response from Talkdesk November 6, 2015 We're really sorry about your experience, and we definitely agree we could have done a much better job in this case. In the course of this year, we've significantly grown the Talkdesk team, switched to a new billing system, and gone from 2 people working in support, to over 30. We're now answering most support enquiries within a few hours, and satisfaction rates are very high. We're available 24 hours a day during the week to assist our customers. We've replied directly to you specifically addressing the final concern you had, and you've now told us you consider the problem solved. We hope you continue to stay with us, but if you do decide to leave we understand and we'll make it as easy as possible for you to move elsewhere. LP Leslie P. Talent Support Specialist Consumer Services Used the software for: 1-2 years ### "Why Talkdesk" March 25, 2025 5.0 Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. Pros all the different features you can add or take away. Cons that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. Review Source Kelly H. Customer Service Manager Real Estate Used the software for: 6-12 months ### "Easy to Use" September 14, 2020 3.0 Pros Talkdesk is a basic and simple phone software that is great for beginners, and includes a lot of basic reporting and analytics for someone who may be less experienced at pulling this information or tracking KPIs. Cons The callbar often glitches, and there is some missing basic functionality (you can't place a customer on hold and then make a transfer, there is a limit to the amount of external contacts you can have available in the callbar, etc.) Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Ringcentral was extremely expensive with very limited reporting. Review Source Cortney K. Billing Specialist Real Estate Used the software for: 1-2 years ### "TalkDesk is above the rest! - Cortney K" November 18, 2019 5.0 TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable. Pros The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere! Cons Sometimes the audio is best when connected via ethernet cable. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) ShoreTel was unreliable and would be down for long periods of time. Review Source MM Maria M. Team Lead Computer Software Used the software for: 2+ years ### "Talkdesk app for Salesforce" August 18, 2020 5.0 Pros it was easy to implement and customize with the product Cons The way it interprets data. You really have to dig and email the representative to get some of the metrics needed or interpret some. It shouldn't be that hard to get some metrics pulled up. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) the customization options available with Talkdesk Review Source VR Verified Reviewer Customer Experience Supervisor Hospitality Used the software for: 1-2 years ### "Great for handling call management" September 18, 2025 5.0 Pros Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business Cons I think in an ideal world you've got a cloud calling software which is would be native to your CRM for the smoothest possible experience Review Source RL Rebecca L. Strategy Coordinator Consumer Goods Used the software for: 1-2 years ### "Does what a phone tool needs to do. " February 11, 2025 4.0 I used Talkdesk in conjunction with Salesforce within a customer service team. The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool. Pros Talkdesk is reliable and simple to use, does exactly what I needed it to. Cons Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone. Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth. Review Source MH Makeda H. APD Resolution Specialist Insurance Used the software for: Less than 6 months ### "Talkdesk review" August 22, 2025 5.0 It's been okay so far. No real complaints that require major changes. I like the feature of answering a call when I am ready to answer. Pros The different options for my status. The tutorial to use the feature and the fact that it's user friendly. Cons It's not easy to transfer the caller with a person on the back line. And it tends to go offline sometimes. Review Source VM Vera M. Analyst Consumer Services Used the software for: 2+ years ### "User friendly tool" November 13, 2024 5.0 Overall my experience with Talkdesk was very positive Pros The most I liked about Talkdesk is the fact that it is an easy and very user friendly tool. Cons As I was the end user of this tool, I have nothing to point out Review Source KK Kadonna K. Educational consultant E-Learning Used the software for: 1-2 years ### "Talk desk review" November 5, 2021 5.0 It allows me to conduct all customer service support and platforms with easy and control. Quality software product and great software support. Pros A great software program allowing me to focus the entire reporting aspect of the platform. Quality management and workforce. Real time reporting analytics and live support. A great software product and quality usage for all business purposes. Cons Nothing everything is well organized and quality software product. Had no concerns about usage of product and easy to use. Review Source VR Verified Reviewer Sales Engineering Manager Computer Software Used the software for: 1-2 years ### "The Future is Bright" December 2, 2021 4.0 Overall, Talkdesk is fantastic. They might lack some bells and whistles that some of the competition has but they move quick and are willing to work with their customers and get their feedback. Pros I love the focus on ease of use without missing out on any features or power. It's all cloud-based so it's easy to deploy and ensure that your contact center is prepared for the future. Cons They do often get ahead of themselves when it comes to marketing features that aren't ready yet. They do great on vision but sometimes they roll out that vision before the product is ready. This means you might be getting sold something that isn't fully baked. Review Source MS Mike S. IT Administrator Hospital & Health Care Used the software for: 6-12 months ### "So glad we made the move to Talkdesk!!!" May 24, 2021 5.0 I love it and I love the people who run it. Honestly our lives have been SOOOOO much better since coming over from ZenDesk. I am not putting down ZenDesk either, their help desk platform is hard to beat. But for the calling feature which is all we use, Talkdesk does it much better and saved us thousands a year! Pros What I like most about this software is that IT WORKS!!! We have used two other systems in the past and both were iffy at best, often went down, and when they did it was always someone else to blame. Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary! Cons The licensing can be a bit tricky to figure out as they have some seasonal ones you can add but sometimes that's confusing and doesn't happen quickly if you need to add them. But that is also planning on our part and giving them time. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Talkdesk Price, service, support, overall value. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Cost and troubles using services Review Source NJ Nicole J. Founder Hospitality Used the software for: 1-2 years ### " More than your Average Dialer" December 11, 2019 4.0 My experience was overall positive. There were some points that I was completely upset with the program, but that was only because I really needed to power through some dialing lists and TalkDesk was slowing down my momentum. (Which again, I know they are fixing ) Pros Talkdesk has a vast number of pros than meets the eye. I originally started using talk desk simply because I needed a dialer that would hook up to my Salesforce. There were a few other options I was weighing but Talkdesk had the most features. It's great for people who are rapid dialers because you can load playbooks, and just smile and dial. It's also awesome for mail-merges if you need to send out a quick email to a select group of your pipeline. If you are not fond of organizing your leads through SalesForce, you do have the option of working solely out of TalkDesk; you can create tasks to call, events, and add notes that will automatically populate into your salesforce. They are a newer company that is always willing to hop on a call to troubleshoot and are open to feedback. Cons Not all dialers come issue free. My major qualm with using TalkDesk was that it never allowed you to work out of an account, and only contacts. This made it difficult for me to track who I was dialing if I was solely working out of Talkdesk. The other issue (Which I know they are fixing) is how the screen pops up when you are using Talkdesk as a click-to-dial feature in Salesforce. I hate having to click more than I need to just to make a call, and it burdened me when I was trying to power down my list. Review Source VR Verified Reviewer VP Customer Service Financial Services Used the software for: 2+ years ### "Talkdesk is the best in Class " September 30, 2019 5.0 Really positive. Talkdesk does a great job at listening to their customer needs in order to make a better product. That are fast with changes that benefit a wide net of their clients. Pros We were looking for a CCAAS partner that would seamlessly integrate with Zendesk. We needed to have a full integration that allowed screen pops for agents to document tickets. Cons In order to capitalize on reporting, you really need to have a serious excel background but once you have the data where it needs to be, the reporting is very powerful. Reason for choosing Talkdesk Talkdesk focuses more on the call center where Zendesk Talk is a smaller product built within Zendesk. Switched from [8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) Inconsistent integration with Zendesk. Review Source ZD Zameer D. Recruiter Hospital & Health Care Used the software for: 6-12 months ### "Can be great but it's decent. " April 23, 2024 5.0 It's decent if the network wasn't as wacky I'd say it's amazing. Pros I love that it's easy to use and the UI it great to navigate. Cons There's many service interruptions, when calling is a big part of sales you don't want that. Review Source VR Verified Reviewer Director Marketing and Advertising Used the software for: 2+ years ### "Lacks basic features you would expect in a phone software" July 23, 2021 2.0 Overall, this has been a poor platform when it is used for general telephony purposes, i.e., just making and receiving phone calls as you would use a desk phone. Pros This is a very easy platform to use and easy to look up your voicemails. I thought the desktop app was good at notifying me when I was receiving an inbound phone call. Cons I used a paid version but evidently didn't pay enough. I would expect a phone software platform to email me a .wave file of the voicemail itself rather than always having to log into the software to check messages. It was also immensely frustrating that voicemails (inside the app) were not time stamped. They would simply say that they had been received "2 hours ago" or, worse yet "1 day ago." That is not helpful when I need to know exactly when that person called me. The call logs were also very confusing to distinguish between an inbound call, an inbound missed call, an outbound call, or an outbound unanswered call, just really messy UX. Review Source Kenneth K. Chief Operating Officer Internet Used the software for: 6-12 months ### "A fresh take on an old necessity" June 21, 2016 4.0 There are a lot of longstanding names in the call center software arena. Like many verticals with legacy providers, aging code bases make agile integration, extensibility, and the introduction of innovative new capabilities difficult. Talkdesk is the relatively newcomer to the cloud call center software space that we found to be the perfect mix of fresh, full-featured, and reliable. After all, your phone system in nothing on which you can take a gamble. As we have grown and our needs increased, so too have the capabilities of the Talkdesk platform. We have been very happy with the decision to leverage Talkdesk as our call center solution and look forward to continuing to leverage new platform capabilities as they are introduced. Pros 1\. A wide array of out of the box integrations with other widely used platforms 2. Great customer success management 3. An innovative team that is eager to add platform capabilities but consider tackling in new, potentially more effective ways than what currently exists. 4. Lots of opportunities to share feedback and participate in new beta offerings 5. Good value for the price per seat 6. Effective as a cross-company phone solution, both for call center and non call center staff. Cons 1\. An API to an API. Because TalkDesk is built on top of twilio and other telephony providers, the API is effectively a bridge to another API which currently limits integration capabilities. 2. Sometimes slow to respond or ineffective technical customer support when troubleshooting integration issues. Review Source JM Jane M. Customer Service Representative Apparel & Fashion Used the software for: 1-2 years ### "Definitely a must for contact centers!" February 8, 2023 5.0 Overall, perfect for contact centers set up where calls are coming in and out to keep the business going with such ease. Pros The easy and even navigation of calls. Clear audio. Effortless transferring of calls to different channels. Cons I think its the separation of a third party CRM from it. It would be perfect to have to access calls without having to open two tabs. Review Source TB Tarell B. Customer Service Rep Outsourcing/Offshoring Used the software for: 2+ years ### "Easy to use" June 20, 2022 5.0 My overall experience with helpdesk was ok we had some challenges. I think you guys should look into making an update with the logging feature. Pros I love how it provides a detailed breakdown of an agent performance at a given time. Cons I really think you guys should include a time stamp so it's easier to log, track and review interactions. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Help desk was recommended by a CRM. Review Source VP Vladimir P. Tech Svs TL Financial Services Used the software for: 2+ years ### "User-friendly and easy to use" March 12, 2019 5.0 It helps a lot with the proper call distribution, which is crucial for multi-language support. In addition, the ease of manipulating the roles and the lines, allows us to react immediately, depending on the languages and priorities needed on the spot. Pros The ease of installation, usage, and fast reporting tools. Easy to be set up for new agents and changed for the current ones, along with the user-friendly UI, which allows prompt assigning of different roles, access, and support lines. Cons Actually, the tool is really user-friendly, even for the admins. However, It will be a good option to have the calls/chats distribution prioritization a bit more customizable. I've run over the default prioritization, which is quite logical and brings a lot of sense and light over the talkdesk work, but it would be great to have the option to prioritize the distribution to a particular agent and then to change this prioritization to another one. Especially, when we work on different languages, level of expertize, and have different contact channels. Review Source Roman D. Entrepreneur Information Technology and Services Used the software for: 2+ years ### "Talkdesk for users" April 21, 2020 5.0 overall, my experiences has been exemplary with talkdesk as we're able to integrate this with zendesk which is a huge plus Pros ease of use voip system allowing you to use not only via desktop/laptop machines, but also configure it via mobile app Cons sometimes, the servers just goes down where you would only know that there's a downtime by experiencing issues or by visiting the status page Review Source VR Verified Reviewer Member Advocate Financial Services Used the software for: 6-12 months ### "A decent and pleasant experience with TalkDesk" October 30, 2019 4.0 My general perspective of Talkdesk is positive! However, due to the amount of times that my out going calls get disconnected, it may stop me from being a fully advocate for Talkdesk. Pros I really appreciate how user friendly Talkdesk is. I feel very comfortable navigating my way through the system anytime I'm making my calls or looking for previous calls. It provides clear information while also making it easily accessible for you to find that information. Talkdesk is very easy to use in any work environment and something you can learn to pick up very quickly! Cons Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk. Sometimes more than once a day. I have found that this usually tends to happen when I am making calls rather than receiving them. 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