# Page 10 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (732) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Talkdesk ## Showing most helpful reviews Showing 226-250 of 732 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB MEGAN B. Customer Care II Biotechnology Used the software for: 6-12 months ### "Connecting to SalesForce is seamless " March 27, 2019 4.0 When I first started using Talkdesk there were issues! unforeseen ones that we did not expect. The best part is that I was able to do conference call with their customer support and Bing BANG BOOM the issue was fixed. Now that I can use the admin tool to customize reports and views I am very happy! Pros I enjoy that I can connect this to my Salesforce and have it be seamless when it comes to pre-populating an account and transferring over the voice call for instant review. I am also a HUGE fan of the customization when it comes to reporting and the dashboard! Cons On occasion (which could be the Wi-fi) the calls do not connect to the correct case or even get a 1-2 second delay for the call to connect. Review Source MC Milton C. VoIP Engineer Telecommunications Used the software for: 1-2 years ### "Popular features" August 17, 2020 4.0 The service and support is great and we have many features that we can integrate but require too much time and effort to realize Pros The call recording and advanced features such as voice analytics, AI, easy building IVR etc.... Cons The integrations with customer devices GW's, PSTN, etc... is hard to do it and require expert talkdesk integration and services. Also any integration require too much time to quote and deploy. Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[Alvaria CXP](https://www.capterra.com/p/224221/Alvaria/) Reason for choosing Talkdesk The business model let us growth organically without to much investment at front Review Source KR Kim R. Consultant Support Consumer Services Used the software for: 2+ years ### "Easy to manage contact center" May 2, 2019 5.0 I love being able to have a customer database for the history of conversations and training that we have provided. Pros I like that I am able to review my team's metrics and help them to become more productive in their day to day interactions with our customers. Cons I find it very easy to navigate. I don't have any recommendations for improvement at this time. Review Source ED Eric D. System Administrator Computer Software Used the software for: 6-12 months ### "More features added consistently, great support and communication from staff" May 25, 2017 5.0 Pros \-No equipment necessary (other than computer and headphones) -Great communication with our Product Manager, Tech Support -Good knowledge base, training and tips online -Once AppConnect releases, we will easily integrate WFM tools, etc. -Constantly updating features Cons \-Some back office features like call history, redial not yet available on the callbar (though in the pipeline) -Wish for more granularity of permissions so various support teams could manage their own holiday hours, again these features are in the pipeline -Wish for widget type mode for the Live View to create a wallboard type display for TV (in the pipeline) Review Source AJ Alan J. Manager of Business Development Information Technology and Services Used the software for: 1-2 years ### "An ideal cloud-based contact center application apt for businesses of all sizes." August 15, 2018 4.0 Pros Talkdesk has a nice UI, very easy to use. It helps firms to personalize the conversation between their clients and prospects. Navigation through the software is simple. The sound quality is also great. The application has been very reliable especially in the beginning when we started encountering various odd bugs in the system. Their timely updates had helped us to fix a lot of issues. It makes digital calling very easy. As a call center, quality assurance is a big deal for us. It helps in making data-driven decisions and has helped in improving the productivity of our team. Using Talkdesk, we can easily track and record call that really helps us monitor the calls being made. Cons There have been downtimes which can be problematic for us. Hope they can do something to reduce or better stop it altogether. At times, the customer service isn't responsive. Review Source AA Allie A. Senior Sales Executive Food & Beverages Used the software for: 2+ years ### "Its So Easy!" March 28, 2019 5.0 Talkdesk Cloud Contact Center has provided me with the easiest tools to make my job easier. It is simple and efficient! Overall, I would highly recommend this for anyone looking for a service like this. It has made my job easier! Pros Simple to use. I have everything in one place, and it is so easy to navigate! Cons Nothing! It is a great software that actually makes my job easier. Review Source JM JD M. Account Executive Retail Used the software for: 1-2 years ### "Super easy to use & very reliable" March 12, 2019 5.0 Seamless, efficient, and intuitive! Thanks TalkDesk. Pros Accessibility from anywhere - I can field a call while traveling, at home, or at my desk! Also, robust reporting and analytics re: customer disposition is amazing and provides valuable feedback for training & self-improvement. Cons Lack of call waiting or any push notifications if a (direct) call is missed. You can check for missed calls within the system, but an email (similar to when you get a voicemail) would be super helpful! Review Source IS Ian S. Account Manager Computer Software Used the software for: 2+ years ### "Talkdesk for SDRs" November 11, 2019 5.0 Once the platform was setup by our admin it was pretty easy to use. Having localized dialing helped with the number of calls answered and the automatic logging of tasks allowed the SDRs to have more time focused on revenue generating activities Pros What I liked is that it enabled my SDR team to easily log their calls in Salesforce without having to go through a manual process of logging tasks. It sped up their workflow and allowed them to make more cold calls and concentrate on revenue generating activities Cons I wasn't the main admin but eventually got admin access. Maybe having the backend admin page be a little more intuitive would have been helpful. After playing around with it I was able to do what I needed Review Source VR Verified Reviewer Sales consultant Education Management Used the software for: 2+ years ### "An easy way to reach you clients" April 16, 2019 4.0 Pros It is really easy and immediate to use, especially if integrated with Salesfoce. You can get a full history of the relation the company and other users had with a specific client and with its reports you can get users' usage report. Cons Sometimes it has some connection problems with specific mobile line providers. Review Source Jacob B. SDR Computer Software Used the software for: 6-12 months ### "Awesome Platform" June 11, 2019 5.0 Inbound calls and voicemails would be an awful task without talkdesk. Pros Perfect for managing calls and voicemails. It's really helpful being able to assign voicemails to other users. Cons The only improvement that could be made is having a mobile app. Review Source SC Sarah C. Service Coordinator Consumer Services Used the software for: 2+ years ### "Talkdesk" April 15, 2021 3.0 Overall it is not a bad product I just think there could be some improvements made Pros It is easy to use, as far as making calls and transfers as well as being able to go back to recordings to listen to them when needed Cons It seems to cut out quite a bit and there is definitely room for more features to be added that could be helpful Review Source AA Ani A. Facilitator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "TD is amazing!!!" March 27, 2019 5.0 Overall, I have had a very positive experience using TD and would recommend it for any business. Pros TD is very efficient and user-friendly for our team! We use it as a way to communicate with our users, as well as a learning tool to find opportunities of improvement for our specialists. Cons I wish there were more tools within the platform that would allow us to review quality assurance; for example: a feature that will share with us if a specialist disconnected a call or if the user did. Review Source PE Perry E. Operations Manager E-Learning Used the software for: 2+ years ### "Functional, reliable, cost effective!" November 7, 2018 5.0 Zero issues. Pros Ease of use and training new personnel. Great reporting tools. Cons I wish it were more “smart device” friendly. iOS and Android. Definitely strong on pc or laptop, but would be nice if I could easily use as an app or on a browser. It would also be nice to auto plan/schedule weekly/monthly reports. Review Source CB Candice B. Consultant Support Consumer Goods Used the software for: 1-2 years ### "Easy to use, intuitive software" April 11, 2019 5.0 I haven't had to call, but I do feel that users are kept up-to-date regarding news and new features. Pros The interface is really easy to use and intuitive. Taking a few minutes to explore typically allows me to answer my own questions that may come up regarding use. Excellent way to monitor productivity as well. Cons The occasional bug, especially with user statuses (someone will be on available but calls aren't coming through to them). Sometimes need to re-start to resolve the issue. Review Source DG Dan G. VP, Revenue Operations Information Technology and Services Used the software for: 6-12 months ### "Great for Salesforce Shops" August 20, 2020 4.0 Pros We definitely love the Salesforce Integration the most. Especially in this new virtual world, the built in pops and click to call has been fantastic for us. From support to sales. Cons I would love to see an integration with Salesloft for Sales Development teams. Switched from [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Cost Review Source TW Taylor W. Sales Team Lead Apparel & Fashion Used the software for: 2+ years ### "Call Center solution for inbound and outbound calls" April 29, 2019 5.0 The call back feature is a huge plus, allows customers to receive a call when they are next in queue rather than wait on hold Pros easy to manage inbound calls without customers experiencing extremely long hold times. Cons sometimes calls have issue with audio, this may be an equipment issue but restarting talkdesk seems to fix the issue. Review Source MS Micael S. Customer Service Coordinator Paper & Forest Products Used the software for: 1-2 years ### "The tool you need" September 12, 2020 5.0 I've been using it for a while now and I consider Talkdesk to be a crucial tool. At the moment, it's my main communication tool. Pros Talkdesk is easy to use, very intutive, allows quick access to contacts and as several important features. Cons I'd love to have different presentation options and be able to change the aspects of the window. Review Source SS Steve S. Mobility Support Tech Telecommunications Used the software for: 1-2 years ### "Talkdesk review" October 29, 2019 4.0 Pros The application works well for keeping track of phone calls and call history. It also interfaces well with the other software that we use for notation and troubleshooting history. It also has a friendly user interface with big buttons and is generally easy to navigate. Cons When on a three-way call, there isn't a way to put a user on hold without disconnecting and having to call the user back. This may be a limitation of this type of software in general. Review Source NM Noel M. Inside Sales Manager Real Estate Used the software for: 1-2 years ### "Talkdesk Review" March 25, 2019 5.0 Overall my experience with Talkdesk has been a positive one. It is super easy to use and learn. I especially love the live metrics and reporting features. I can have reports pulled daily & automatically. It also integrates seamlessly with Salesforce which is great! Pros I like how seamlessly Talkdesk integrates with SF and the reporting features. Click-to-dial is great and saves time while increasing productivity. Would highly recommend. Cons It could be easier to connect with their support team. Perhaps via live chat. Review Source YZ Yehia Z. Senior consultant E-Learning Used the software for: 2+ years ### "Easy and functional" July 9, 2019 5.0 is easy to use and works correctly with salesforce, the application really makes it much easier with just dialing and calling is the best, especially for those who work in call center. Pros It is easy to use, fast and very practical. Cons the truth is that it is improving its service every day and also the attention of the support is very effective. Review Source VK Varun K. Executive Director of Technology E-Learning Used the software for: 1-2 years ### "Simplifying the IVR process" September 3, 2019 4.0 Pros The Talkdesk UI system is very easy to use and administer. The functionality of the administrative console is robust while also intuitive. Performing advanced data routing and subsequent user training was very easy. Cons While it is easy, we had initially noticed some hiccups with the servers that connected some of our platforms like Talkdesk, and Salesforce. Those have since been resolved and our users are working will with the integration. Review Source DAS De Anna S. Marketing Associate Internet Used the software for: 2+ years ### "Great tool for our small team!" April 5, 2019 5.0 Pros TalkDesk integrates seamlessly integration with our ticketing system via Salesforce. Our support team can easily track incoming calls and voicemails. Plus, TalkDesk it's very easy to use thanks to its simple interface. Cons Nothing to add! I haven't had any issues with the software to report. Review Source KW Karmine W. Ambassador Hospitality Used the software for: 1-2 years ### "Talkdesk is the real MVP" August 19, 2020 4.0 The efficiency Talkdesk offers saved us tremendously. Easy to use, and makes life much easier! Pros The ability to be able to see the guest calling, and pull up their information just by clicking an icon is SO helpful. It saves time and is so efficient! Cons Sometimes it has a bit of a lag! And does not always sync up. Review Source SB Sanjay B. Success specialist Food & Beverages Used the software for: 2+ years ### "Talkdesk review " March 20, 2019 5.0 Overall experience with talkdesk is really good. As I’m using this software daily at my work it helps a lot in our system. Pros Features to see the past hostory. Quick review of current status of the talkdesk. Very fast and easy to use and understand. Cons Sometime, it takes time to get updated to show the current status. Review Source Lucas P. Salesforce Developer Education Management Used the software for: 6-12 months ### "Amazing product" July 11, 2019 5.0 Pros it's possible to dial directly from Salesforce just clicking on the phone number, we can save and track the history of the conversation with the customer Cons Until now I've never had issues using it to be honest. Review Source Similar Products Featured