# Page 11 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (732) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Talkdesk ## Showing most helpful reviews Showing 251-275 of 732 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Merchandiser Food & Beverages Used the software for: 6-12 months ### "Talkdesk Review " August 28, 2019 5.0 Pros What I like most is their superb customer support. They’re always there when needed. Another pro is the ease of use with new and existing employees. Cons There’s absolutely nothing I dislike about this software. Review Source Gioacchino T. Studente universitario Information Technology and Services Used the software for: Less than 6 months ### "Ottima comunicazione con i clienti" October 9, 2023 4.0 Essendo studente universitario in Ingegneria informatica ho potuto usare Talkdesk durante il tirocinio in una azienda. Software abbastanza completo e che, con la sua semplice interfaccia, permette un' ottima comunicazione con gli utenti. Fortunatamente il software era già presente nei pc dell'azienda e, dopo qualche settimana di tutoraggio, ho potuto operare con scioltezza. Consigliato. Pros Interfaccia semplice che fa intuire subito cosa bisogna fare nel software Cons Il costo è abbastanza elevato per le piccole imprese Review Source AC Amy C. Senior Manager Pharmaceuticals Used the software for: 6-12 months ### "Extremely User Friendly" August 12, 2020 4.0 Pros Very easy to use and adapt to. I have used many contact center platforms, when I started in this role, the company was already using TalkDesk. There was minimum training provided for my role, but it wasn't needed. Easy to use and understand. New agents to the contact center are also able to know how to use without a lot of training. Very intuitive product. Cons There are lots of and lots of custom reports available, but once a report is created, it is not able to be shared among users. You can schedule and send the report, but for editing functions that lies with the report creator. Review Source MM Michael M. Principal Consultant Used the software for: ### "Excellent cloud based call centre solution." May 7, 2015 4.0 SmartCloud (www.smartcloud.ie) is an cloud services provider, we resell a portfolio of cloud based business solutions, primarily in the area of Google Apps and CRM. Internally we have integrated Talkdesk with our Nimble CRM database. This integration with its click-to-dial functionality has dramatically increased call volumes from our outbound sales team. As call dispositions in TalkDesk (and recordings of the call itself) are automatically recorded as a note against the contact record in Nimble we have a complete record of who said what to whom and when - vital for getting a 360 degree view of the customer. Integration of TalkDesk into the Nimble Gmail extension means that agents now have complete access to CRM information in their inbox plus the convenience of click-to-dial functionality in Gmail as well as in the CRM itself - a dramatic increase in convenience and productivity. Pros: We have been working with TalkDesk since they appeared in Beta, well before the product was commercially available. I have always found the TalkDesk support team to be really proactive both in implementing improvements which we suggested (like the click-to-call functionality in the Nimble extension for Gmail) as well as resolving the inevitable minor issues you get when setting up any new system for the first time. Cons: Very few cons to be honest. I would like to see a native mobile app, but other than that our experience has been very positive. Review Source KB Kristie B. Customer Service Operator Financial Services Used the software for: 1-2 years ### "So easy to use!" November 18, 2019 5.0 Pros I like the simplicity of the layout, everything is clearly laid out and easy to find. The user accessibility is very good, it did not take me long to pick up all the functions of Talkdesk! Talkdesk is simple and effective at getting my job done everyday. Cons So far I have had no major issue with it, sometimes if I am logged into to a new computer I will have to complete the set up again.. but otherwise it has been smooth sailing. Review Source JA Jory A. Enterprise Account Executive Computer Software Used the software for: 2+ years ### "Easy to use!" September 14, 2020 5.0 Pros We love our Talkdesk. Simple to use and their support team is amazing. Cons I can't think of any cons... we love Talkdesk. Review Source LS Liza S. Client Success Computer Software Used the software for: 1-2 years ### "TalkYES!" November 12, 2019 5.0 Pros ease of use- easy set up and if there are ever issues they are very responsive and fix them quick Cons not much- it truly is a great product I can't think of anything I would change Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) functionality and limitations within shoretel Review Source AT Alyssa T. Customer Support Representative Computer Software Used the software for: 6-12 months ### "Easy to Use" March 20, 2019 4.0 Pros The product is very user-friendly. It’s used to monitor our team's productivity. With Talkdesk, I love that it is very easy to learn how to use it. It is pretty self-explanatory and doesn't take much time to learn how to use it, especially for new hires like myself. I like that I can take ownership in monitoring my own productivity and monitoring my call quality has become so easy with Talkdesk Cons I can't say there is much I dislike much about Talkdesk. So far I haven't had any negative experience until now everything has been awesome. I haven't noticed any bugs or issues. Review Source JW Jake W. Billing Telecommunications Used the software for: 2+ years ### "WOW IT'S AWESOME" March 20, 2019 5.0 Pros This software has been so helpful in our day to day. Contacting customers, being contacted BY customers, not to mention it integrates BEAUTIFULLY with our software we use to create tickets. Cons No ideas to better this product. Its minimal design is perfect for my desktop. Review Source VR Verified Reviewer Ops Development Lead Hospitality Used the software for: 1-2 years ### "More than just a phone system" April 16, 2019 4.0 Excellent Pros Self service architecture - can quickly and easily restructure without the need for expensive expert technical support. We did this when our business strategy changed. Cons Although the support team is helpful and responsive - I would recommend a more sophisticated ticketing system. IE keep track of open cases, collaborate, run analysis to identify trends and repeat issue and offer training/support based on these. Review Source GS Gaven S. Director of Technology Hospital & Health Care Used the software for: 1-2 years ### "Most scalable and flexible contact center software I have seen" March 27, 2019 5.0 Amazing, easy to deploy. Intuitive to use. Pros It does not suffer from the legacy of old technology. TalkDesk is constantly looking to create new functionality that is correct not quick. When they deploy a new feature it works as intended and communicated. Cons Missing some standard contact center features but they are in the queue for development. The ability for us to record a third person on a call is not a feature at the moment. Review Source DK David K. Director of Support Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Efficient and Effective" March 19, 2019 5.0 Pros Since switching from RingCentral to TalkDesk we have found that we are exceeding our SLA's on a day-day, week-week, basis. The dashboard is very effective and our shift managers have easily adapted the system. Cons When we first started using TalkDesk we were unable to implement a pre-que (a 30 second heads up before the call) on top of our greeting. We were able to solve this through integration with Slack notifications. Review Source CM Cuyler M. Salesman/Customer Service Marketing and Advertising Used the software for: 1-2 years ### "Great tool!" August 17, 2020 5.0 Great! Very easy and INTUITIVE. Pros It very capably tranfers, records, sorts, manages and announces calls. It's just an excellent and easy product. Cons The only thing I can complain about is that it doesn't tell me or at least have the option to tell me how many voicemails I have. There's no reliable indicator that I have a VM outside of just checking. Review Source DK Dachelle K. Data Analyst/Client Support Specialist Information Technology and Services Used the software for: 6-12 months ### "Perfect Software for our needs!" June 21, 2016 4.0 We switched over to Talkdesk from a standard Voip provider and I couldn't be happier. We're a smaller company with several needs and we've been able to meet them all with Talkdesk. We searched a long time for a solution that would integrate with our systems and give us the freedom to customize greetings at the drop of a hat and to also give us comprehensive and easy to read reporting. I'm so glad we found Talkdesk. Pros It's easy to integrate into our ticketing system. Live calls and queues are easy to see so that we can modify available agents. Modifications to available agents, greetings, voicemails, extension routing as well as the way the systems are integrated are so simple and quick. Prompt and excellent customer service. Our account manager is amazing as well. Cons Like with any software, there have been some glitches but they are corrected quickly. Review Source TC Tyler C. Marketing Associate Outsourcing/Offshoring Used the software for: 2+ years ### "Talk desk, a partner worth having!" April 17, 2019 5.0 Pros The best thing about using Talkdesk is the possibility to quickly interract with our customers. It also has a call history that helps us track our progress. Cons I am not able to say that we have experienced any situation that is worth mentioning. It is just flawless. Review Source BF Brandyn F. Team Lead Consumer Services Used the software for: 1-2 years ### "Easy to Use and Always Improving " March 20, 2019 5.0 Pros The product itself is easily customizable to suit our needs! A similar software does not allow us to track situations and when members of our team have extended time away from their stations! It has made it easier to set proper productivity expectations! Cons In terms of reporting, there is a glitch where if the connection is not perfect it will display different numbers than the actual phone number of the customer. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 6-12 months ### "Great tool for general lines. " August 29, 2018 5.0 Pros I like that voicemails are visible to everyone so people know and can resolve the voicemails. Call quality is clear. Cons There aren't many cons with the tool that I have noticed so far. Review Source AR Alyson R. Support Associate Hospitality Used the software for: 1-2 years ### "Talkdesk Review from Everyday User" November 11, 2019 4.0 My overall experience with Talkdesk is positive. There is a good connection and you can hear whoever is on the other line clearly. Pros I like having the call bar so I do not have to have an additional tab open in my browser and I can easily answer a call or see who is calling. Cons There have been a couple of incidents of when talkdesk cases were not automatically created in Salesforce after a call - they have since released a fix for this though Review Source TW Tedd W. Move Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "Talkdesk allows our company to seamlessly manage incoming and outbound calls" August 4, 2020 5.0 Pros We have a high number of inbound and outbound calls to track, and each one generates a lot of data that can be difficult to track. Talkdesk lets us manage all customer communication seamlessly Cons The search function could use some quality-of-life improvements. Review Source VR Verified Reviewer Payments Internet Used the software for: Less than 6 months ### "Barely gets the job done for quite a high cost" June 15, 2018 3.0 Pros Not too much. Call quality is barely acceptable for a free to low cost option, let alone the premium pricing charged. It is entirely online based, which is great, allowing you to make calls from anywhere. Cons The incredibly high price for an entire team, in addition to the very low call quality. Call quality reports are asked for after every call, with no follow-up or action. Reporting interface appears to be in real time, but often omits large amounts of the team, and is not reliable to make any sort of staffing decisions. Review Source KW Kyle W. Coordinator Utilities Used the software for: 6-12 months ### "Good tool for all around business communication" September 13, 2020 4.0 It is a great tool for the company's communication between clients, vendors, and departments within the organization. Pros One of the best parts of this product is how simple it is to use and to learn, virtually no training is needed to start using most the functions. Cons I would like to see some more features with the call bar app, such as able to add more contacts, call waiting, call and text logs, and maybe video calls would be helpful. Review Source BC Bryan C. IT Analyst Hospitality Used the software for: 2+ years ### "Talkdesk has been great! " November 25, 2019 5.0 Talkdesk has been pretty good 1-2 outages in our entire time using it. Pros I really enjoy talkdesk's admin panel, it is very easy to work with and their support is amazing! Cons I do not like that their electron call bar is installed per user opposed to the all users. Reason for choosing Talkdesk Pricing Review Source PA PANTELIS A. President Consumer Electronics Used the software for: 2+ years ### "Easy to implement, reliable" August 11, 2020 5.0 Pros We love the ease of use and reliability of the software Cons It basically does everything we need it to Review Source AP Angelo P. Sales Consultant E-Learning Used the software for: 2+ years ### "Great Tool" March 26, 2019 5.0 I use talkdesk every day and I find it a simple tool to use and that in general has very few problems. Pros \- Good integratios with Salesforce - Easy to install and easy to use - Sound is clear - Nice design Cons Sometimes, but rarely, there are some problem with quality of calls. Review Source NS Natalia S. Senior Student Advisor E-Learning Used the software for: 2+ years ### "Easy to use, good quality of callings" March 5, 2019 5.0 I am supporting my students as Student Advisor throw calling using Talkdesk. Its easy to use daily and I can use local number of students that they feel more comfortable to tale the call Pros Easy interface, integration to browsers and salesforce Cons Sometimes bugs happen and i need to restart an app Review Source Similar Products Featured