# Page 12 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (732) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Talkdesk ## Showing most helpful reviews Showing 276-300 of 732 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Shai M. Coordinator Utilities Used the software for: 1-2 years ### "UC Talkdesk review" August 21, 2020 4.0 I think talkdesk is a great product. Pros The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well. Cons I don't like not having call waiting, but I don't necessarily know if that is a feature that talkdesk doesn't offer more so than a feature that my company doesn't allow us to use. Review Source Hermann A. Support client International Trade and Development Used the software for: I used a free trial ### "Moyen de communication " November 11, 2023 5.0 Pros Talkdesk est un logiciel très spécial et efficace permettant de communiquer avec les clients et les autres entreprises. C'est très efficace. Cons Je n'ai pas de problème avec ce logiciel depuis que je l'utilise. Review Source JD Joe D. Product Support Manager Computer Software Used the software for: 1-2 years ### "Happy to have Talkdesk" April 4, 2019 5.0 Pros As a manger, Talkdesk gives me the ability to easily report on status, monitor calls and review all the reporting I need quickly and efficiently. This is a big step up from the hard phone system previously used and a major upgrade in many ways. Cons The user interface can have some quirks about it which makes some reporting more difficult to read. This is constantly getting enhanced which is a plus. Review Source MAD Michel Adriaan D. Growth Representative Food & Beverages Used the software for: 1-2 years ### "Talkdesk use in Customer Support" August 22, 2019 3.0 It's been good, we used it company wide and the results were satisfactory. Pros Talkdesk as a software application for communication has some great advantages. Namely, it is easy to use and learn by new employees that we train on a daily basis - The option to listen in to calls is also great, allowing for quality checks. Cons The first 10 seconds are always muffled, and the other party has a hard time understanding us. Review Source RJ Robbie J. IT Support Technician Logistics and Supply Chain Used the software for: 6-12 months ### "Easy to use, easy to administrate" April 17, 2019 5.0 With Talkdesk we can deploy agents, create groups and team, report on calls, find past calls, record calls for QA, assign numbers, and get as granular as we want, all suuuuuper easily. Pros CLOUD! love that it's on the cloud. We moved away from an on prem. solution and we couldn't be happier we did. Being able to help users and administrate from anywhere is a HUGE plus. Cons Two words... ring groups. This isn't to say that they are necessarily bad, but make SURE you know how they work and exactly how your going to set them up before you just go frolicking around and making a bunch of them. Review Source Diego P. Customer Service Representative Information Technology and Services Used the software for: 6-12 months ### "Fantastic Product" March 29, 2019 5.0 Pros I love how easy it makes my job and how well it allows me to help my own customers. Cons There isn't anything that currently comes to mind that I don't like about it. Review Source JM Julian M. Supervisor Publishing Used the software for: 2+ years ### "Talkdesk review" April 11, 2019 5.0 Monitoring, reports, easy to use, user friendly , web-based software. Pros It is easy to use, web-based and we are able to monitor our agents, the KPIs and be more productive using the reports feature. Cons Perhaps a talkdesk app will be awesome (iOS and Android) Review Source BS Brooke S. Senior Support Specialist Computer Software Used the software for: 2+ years ### "Talkdesk with Salesforce is unbeatable - Brooke Smith " November 21, 2019 5.0 Extremely positive overall experience, helps keep systems streamlined Pros Contacts are recognized quickly which allows us to have 3-4 seconds to get ahead of the inbound call Cons Occasional restart of the app is necessary, just like any other desktop app Review Source JC Jacob C. Systems Administrator Automotive Used the software for: 6-12 months ### "Talkdesk" August 13, 2019 4.0 Overall it has been a good experience there are challenges we still face, but the talkdesk team is willing to work with us. Pros Ease of use. This is a very easy to maintain product. support responds within 24-48hrs. Reporting features and integrations are fantastic. It just works. Cons No ability to webpop automatically only clickable url's. Cost can be high for Enterprise licensing. Alternatives considered [8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) Reason for choosing Talkdesk Cost and reporting was better with talkdesk. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) We were making the jump to the cloud. Reporting features were not very good in Shoretel. Review Source Renan M. technical support engineer Law Practice Used the software for: 6-12 months ### "good product" November 6, 2019 5.0 Pros easy of use with clients, I can call my customers all over the world Cons the application for android is sometimes slow but probably because of my cellphone Review Source ER Eric R. Senior Director of Sales Real Estate Used the software for: 1-2 years ### "Great telephony solution with easy implementation " March 20, 2019 5.0 Pros We were able to implement Talkdesk very quickly. It has a ton of great features that our team leverages ona daily basis allowing us to be more productive and allowing me as a manager to have the data I need to make the right staffing decisions. Cons Nothing substantial comes to mind. It’d be great if requested features were built faster, but all pressing issues are quickly addressed. Review Source CA Christopher A. Marketing Director Education Management Used the software for: 6-12 months ### "Overall a Very Solid Product" September 14, 2020 5.0 Overall experience has been very strong. The call reliability has been excellent and has made our transition to remote working even easier. Pros Very easy to use. The Callbar app makes day to day use very simple. Cons Minor complaint, but the log in process is tedious. You need to open the CallBar app, log in using the company credentials, and then log in a second time with your user credentials in a separate window. Review Source hR hen R. Ciso & infrastructure manager Consumer Goods Used the software for: 1-2 years ### "Review for talkdesk" June 30, 2022 4.0 Pros Easy to implement. High level of documentation. Cons Cant control the waiting calls to redirect to antoher queue Review Source TF Thiago F. Costume Representative Agent E-Learning Used the software for: 6-12 months ### "Very easy to use and reliable software" March 26, 2019 5.0 Pros Talkdesk allows you to call people from all over the world with just one click. The overall quality of the calls is usually good and it's a reliable software. Besides, it's very light and easy to use. Also, their customer support is always available to help and solve any possible issue you might have. Cons Some lack of features on the settings, like controlling the volume of the ringtone. And every so often there's a robotic filter in the call which obliges me to hang up the phone, even if someone has picked it up, and call again. Review Source NZ Neven Z. Loan Ranger Goalie Financial Services Used the software for: Less than 6 months ### "my review" January 25, 2019 3.0 Pros It is a great service that is a great "switchboard" which can route calls to many colleagues and even across the country. It has a nice clean layout and tracks all our calls, voicemails, everything! When it works, it gets the job done and really helps us stay in communication with our borrowers. Cons It is constantly glitching or disconnecting or having some type of malfunction. I think the biggest thorn in our side is that when we attempt to assign and clear out voicemails, we are not able to open the voicemail call in a new tab OR be able to return back to the same page after clicking and opening up a voicemail call. If we click on a call to review a voicemail and see who to assign it to, when clicking the back arrow, we are put back at PAGE 1! and have to then search for the voicemail we were just on. This review would be almost all 5 stars without this issue. Review Source DO Danielle O. Customer Service QA Entertainment Used the software for: 2+ years ### "Talkdesk " November 8, 2018 4.0 Pros This software was easy to install and the widgets integrate nicely with Zendesk. The call quality is good and our agents seem to have minimal issues with using it. It’s easy to generate reports. Cons Ithere is one truggle with be difficult the integration with our email platform and that is it’s hard to teach agents how to merge profiles. Some non-call impacting issues have taken longer than expected to resolve. Review Source SM Semra M. Sales Food & Beverages Used the software for: 2+ years ### "Great for sales" March 20, 2019 5.0 Pros I can click to call and use the call bar everyday. It makes my job so much easier to make calls and go back to look for calls and search for them Cons This might be more of my company not having the intergration with my CRM Review Source AH Adelina H. Service Desk Technician Telecommunications Used the software for: 1-2 years ### "I would recommend this software" September 12, 2020 5.0 Pros Talkdesk software is very easy to use, I personally use it on a daily basis and it's great for our team. The dashboard shows correct team metrics. Cons The integration with our business processes is not always immediate. Review Source JR Jesus R. Manager Warehousing Used the software for: 2+ years ### "Great application!" April 18, 2019 5.0 It is exceptional!! Pros This software is easy to use and is very handy. It makes it so much easier for the work field I am in. Cons Everything was exceptional. The website was very easy to use and everything about it was perfect. Review Source JG Janessa G. Support Team Lead Telecommunications Used the software for: 2+ years ### "Awesome Software" March 21, 2019 5.0 Pros Talkdesk has made our lives so much easier. The simplistic design and easy accessibility has been great. Cons Nothing at all, the fact that we can view statistics of who is doing what and for how long has been awesome. Review Source AN Abby N. Administrative Assistant Food & Beverages Used the software for: 1-2 years ### "Easy to Use" July 23, 2019 5.0 Pros Easy to use! This helped to streamline our phone services to get rid of those annoying desk phones. Cons At first, it was an adjustment, but over time, our team quickly adapted. Review Source NC Nanette C. Supervisor Hospitality Used the software for: 2+ years ### "Talkdesk is Gold" April 17, 2019 5.0 It's a great work tool that has worked better than any other call software I've used at previous jobs. Pros How easy it is to use. Took almost no time to learn and get accustomed to. Cons So far I haven't had any issues, so no complaints here. Review Source NG Nic G. Consultant Support Manager Food Production Used the software for: 1-2 years ### "Amazing Call Center Software" May 2, 2019 5.0 Pros Prior to Talkdesk, we had no way to measure the output of my call center Team. Implementing this software has increased the productivity of my team while at the same time identifying opportunities for employee coaching. Cons At first, the cost seemed to be a little high however, now that we have been using this software for over a year - the cost is well worth it! Review Source VR Verified Reviewer Team Manager Telecommunications Used the software for: 6-12 months ### "Awesome Talkdesk" April 1, 2021 5.0 I really enjoy using Talkdesk and having access to my call history to keep track of my calls and their duration. Best of all is that we can listen to calls right from Talkdesk. Pros We use Talkdesk for our sales calls and so far I really enjoy using it since it is very easy to receive, make and transfer calls. We use it mainly for domestic calls and so far not big issues to complain about. Cons Something I wish could be worked on is the need of having to refresh the page since at times it becomes very slow or people can't hear me. This doesn't happen often. Review Source LL Leire L. sales manager Education Management Used the software for: 2+ years ### "Good tool for communication" May 19, 2020 3.0 Pros We use talkdesk on a daily basis to call our clients. Overall works pretty well and when we have problems CS is always trying to help Cons Cons: Some connection issues from time to time, difficult to know why Review Source Similar Products Featured