# Page 13 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (732) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Talkdesk ## Showing most helpful reviews Showing 301-325 of 732 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Data Analyst Food & Beverages Used the software for: 1-2 years ### "Reporting at it's finest!!!" March 21, 2019 5.0 Pros I create a lot of reports for my team and this app truly understands my needs. They have a lot of options and diverse functionalities to offer. Cons I couldn't think of one bad thing at the moment. If i have to change something in the reporting it would be the aggregated calculations per team and per rep. I think the reporting can do more here for our company. Review Source BK Bridget K. Sr. Customer Success Associate Hospitality Used the software for: 2+ years ### "Great solution!" August 11, 2020 5.0 Pros The integration with Salesforce works very well. Anytime an issue has come up, they have handled it promptly. Cons None that come to mind. As mentioned, anytime an issue has come up it is dealt with quickly! Review Source JL Jessica L. Senior Member Advocate Financial Services Used the software for: 2+ years ### "Talkdesk review " October 31, 2019 3.0 Pros I like this product makes it easy to make/ receive calls so we can get in touch with our customers/ Cons Sometimes the call will drop and other times there seems to be some lag with the audio on both ends. Review Source VR Verified Reviewer Software Support Technician Real Estate Used the software for: 1-2 years ### "Great phone system for startup support" June 17, 2018 4.0 Pros Talkdesk is easy to use and the features made calls every easy and managable for our smaller team. It also integrates with many of the CRM software we use so that ticket tracking is seamless. Cons Talkdesk crashes a lot. At least once or twice a day. It worked well when it works but there were are a lot of issues when we are having a very high call volume. Review Source LD Lindsey D. Guest Experience Coordinator Entertainment Used the software for: 2+ years ### "Communicating with Guests!" March 12, 2019 4.0 Pros Talkdesk has many ways to organize guest interactions! Guest information can be linked where needed and is easily accessible. Cons The software looks a little outdated and can be a bit tedious at times! Review Source JC Justin C. Product Health, Wellness and Fitness Used the software for: 2+ years ### "We like TalkDesk! " April 11, 2019 3.0 Pros TalkDesk is simple to use, easy to invite new users, and the automation rules help our Support team's workflow. Cons Calls drop often when using the website- the Chrome extension is much more reliable. Review Source FPM Francisco Pedro M. Product Manager Financial Services Used the software for: 1-2 years ### "The Best Choice" November 1, 2020 5.0 Pros \- Call Quality - IVR setup - Customer support - Success Management - Reporting - Integrations Cons some of the problems that I had were solved with new version: Talkdesk Studio. For now it's perfect! Review Source MZ Mitchell Z. Guest Ambassador Hospitality Used the software for: 1-2 years ### "Great for Hospitality" September 20, 2020 5.0 Pros Simple to use! Easy to change outbound phone numbers and to listen to recorded calls if needed. Cons Integration with Salesforce can be a little better. Also the ability to merge multiple contacts. Review Source NG Nathan G. Growth Manager Computer Software Used the software for: 1-2 years ### "TalkDesk Simple to Use and Simpler to Track" July 12, 2019 5.0 Pros I do a lot of calls internationally. I am grateful that when I copy and paste a number outside the United States that it will automatically load the country code for me. Cons I wish there was a way to do a call queue. So that once I hang up it will automatically call the next number I need to from an uploaded list of a CSV or google sheet or CRM. Review Source AM Aja M. Support Associate Computer Software Used the software for: 2+ years ### "Love It" October 29, 2019 4.0 Pros It makes my day to day job so much easier. It's easily accesible and it makes navigating my company software so so much easier. Cons There can be a hiccup or two which makes my job less easy. Review Source AL Anna L. Senior Support Specialist Computer Software Used the software for: 1-2 years ### "Talkdesk Over The Rest" November 25, 2019 5.0 Pros It is very easy to use / user friendly. It is easy to teach new team members how to use it as well. Cons I don't have any issues with the Talkdesk callbar. Review Source VR Verified Reviewer Sr. Director, Client Services Computer Software Used the software for: 1-2 years ### "Our #1 Solution" March 6, 2019 5.0 Its been 10/10 for us. We had a great sales cycle, onboarding and golive and great on-going suppor.t Pros Talkdesk is a simple, robust solution to help our team give world class service to our customers. Cons Its hard to actually talk about this. Its solid all the way around. The lack of a mobile app is a point but they are developing one so, that will bre solved soon. Review Source VR Verified Reviewer Senior Customer Support Specialist Marketing and Advertising Used the software for: 6-12 months ### "Very Satisfied with Talkdesk " April 11, 2019 5.0 Overall, Talkdesk has really helped our department deliver a great customer experience. We have strong connection/reliability on the calls, we can easily search for inbound and outbound calls for quality assurance and training purposes, and the software is really user friendly and easy to use - even for those who are not the most tech savvy. Pros \-Ease of use -Modern design -Good connection/sound -Great reporting features -Easy to listen to calls for training & quality assurance purposes Cons There are some challenges for the sales team with autodial features and callbacks Review Source RM Ray M. Overnight Support Supervisor Computer Software Used the software for: 1-2 years ### "Solid Software" May 3, 2019 5.0 Pros For my purposes, being able to see any live calls, see who's available and see how we are meeting goals when it comes to serving clients. Cons Their Application functionality is very simple, and often times we have some issues connecting with clients. Would like an in-house VoIP option for mobile use which currently talkdesk does not provide Review Source SH Sufyan H. Educational Consultant E-Learning Used the software for: 2+ years ### "Best App in Market" March 3, 2019 5.0 Pros easy to use and the functions it has, plus I can depend on it anytime. Cons I can not change the colors of the app, I would prefer if I can change the color of the app from time to time. Review Source CC Cameron C. Senior Market Operations Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Talkdesk Review" April 3, 2019 5.0 Talkdesk has been great for the 2 years that I’ve been using it. Pros Talkdesk is extremely consistent. It is the most intuitive platform I’ve used so far and I rarely have issues unless my WiFi is really weak. Cons Once you’re on Talkdesk it works really well, but I have to be hardwired into internet to be able to use it well. Otherwise, it is really slow. Review Source AN Amber N. Enrollment Advisor Higher Education Used the software for: 1-2 years ### "Ease of use" September 14, 2020 4.0 Our advisors are able to do double the amount of calls then what we used to do. Pros The initial training was fairly straight forward and our team was able to use TD efficiently very quickly. We are able to be much more efficient with our call outs each day. Cons The integration with our processes was very easy to manage. Review Source MH Mim H. Senior Support Services Manager Real Estate Used the software for: 1-2 years ### "Great product for our Teams" July 28, 2019 4.0 Pros Easy to use software Reliable (we had many problems with our old software, so Talkdesk was a breath of fresh air!) Great staff behind the product Consistently releasing new and improved features Cons We've experienced a few hiccups in the sound, but a lot of these situations are due to the headsets, which has nothing to do with Talkdesk. Review Source VR Verified Reviewer VP Sales Computer Software Used the software for: 2+ years ### "Works great!" April 29, 2019 5.0 Pros I like how simple and easy this is to use. It is reliable for our team and is accessible from anywhere. Cons I wish that you could set up a round robin on top of a standard ring group. Review Source JL Jaime L. Head of Labs Food & Beverages Used the software for: 2+ years ### "Love talkdesk" March 29, 2019 5.0 Pros Easy to use, great integrations with salesforce, can listen to calls Cons I wish there was easier reporting. Started using their 3rd party tracking dashboards but its quite complicated Review Source MH Matthew H. Account Executive Consumer Goods Used the software for: 2+ years ### "Great for day to day use - a bit tricky to configure" March 28, 2019 4.0 Pros Salesforce click-to-dial call bar is amazing and makes dialling from your day to day system super easy. Cons It's a bit tricky to set up ring groups and dedicated lines with 30+ users Review Source ML Michael L. Manager Apparel & Fashion Used the software for: 1-2 years ### "Talkdesk for a Contact Centre" September 4, 2019 5.0 Pros lots of pre built reporting that easily exports to excel Handy for managing mode usage for agents integration with slack voicemail access and setup is easy Cons can't do as much custom reporting as I'd like Would love to have forecasting doesn't integrate with all of our software billing can be confusing occasionally lose connection Review Source LH Lori H. Patient Education Liason Health, Wellness and Fitness Used the software for: 2+ years ### "Talkdesk review" April 11, 2019 5.0 Pros quality is great connection is great ability to transfer and add new lines Cons would like to be able to introduce guest in the transfer while on the call with the other clinic. Review Source BG Ben G. Account Executive Internet Used the software for: 1-2 years ### "Talkdesk" April 17, 2019 4.0 Pros The ease of making numerous calls to contacts everyday and being able to track them with appropriate metrics which talkdesk provides. Easy to use phone and voicemail which is reliable. Cons Sometimes calls will drop unexpectedly, and although call bar extension is helpful, it has a few glitches which negatively effect call audio. Review Source DD Dallas D. Verification Specialist Financial Services Used the software for: 6-12 months ### "Talkdesk Review " October 30, 2019 4.0 We use talkdesk for customer interaction, so it is imperative that the quality is good and consistent. This has most always been the case and so this is a software that is reliable and quite useful. Pros I like that it is simple. The program is really easy to understand and get the hang of. It always provides good quality too. Cons I think there are times where I have noticed that calls will drop, but those times are few and far between and the service team is always expedient about communicating when a resolution has been found. Review Source Similar Products Featured