# Page 14 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (732) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of Talkdesk ## Showing most helpful reviews Showing 326-350 of 732 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Operations Lead Internet Used the software for: 2+ years ### "Talkdesk is the best " March 20, 2019 5.0 Pros I love using this software just for the fact I can solve my customers' problems all in one central place. Cons I can't really say anything that I least like about talkdesk. Review Source MT Mark T. IT Manager Entertainment Used the software for: 2+ years ### "Talkdesk - future telecommunications" April 5, 2019 5.0 Pros The ease of setup, administration and reporting tools to hand Cons Lack of features at the start (Although this has slowly but surely changed) such as no proper call routing. Review Source JS Joaquim S. Forecast and Planning Specialist Apparel & Fashion Used the software for: 6-12 months ### "Very Strong Tool" April 11, 2019 5.0 It is a very strong tool and very very very stable. in almost 1 year i did not experience any downtime Pros Talkdesk software is very simple to use and very easy to understand the logic behind. On top of this Talkdesk have a great customer service that replies to the emails almost immediately with actual solutions Cons Due to is simplicity Talkdesk software may not fit imemediately to the most complext industry solutions however with a little help of talkdesk team it's possible to reach to a good solution Review Source ER Eva R. Technical Support Telecommunications Used the software for: 6-12 months ### "Great Customizable Features" March 20, 2019 5.0 Pros The software is very flexible to fit our company's needs. It's great that we are able to attach different apps and customize the ticket groups. Lots of helpful features and easy to work with. Cons My callbar extension has crashed and took a couple of weeks to get reconnected. Customer support wasn't able to help me get it fixed, and we ended up switching out my computer. On my whole team, I'm the only person who's had this issue, so I don't believe it's a common problem. Review Source sA samar A. customer service E-Learning Used the software for: 2+ years ### "Very Good Product" April 17, 2019 5.0 Pros clear calls, no echo, easy to use, especially that call the clients all the day, i need it for it . Cons sometimes needs to be updated to enable me to do the call. Review Source VR Verified Reviewer Student advisor E-Learning Used the software for: 2+ years ### "Very good service " March 26, 2019 5.0 Very good experience Pros The facility to use it is very easy to use it and can help you to call everyone. . Cons Nothing, I can say that everything is good on this software Review Source JK Jade K. Guest Experience Assistant Manager Entertainment Used the software for: 6-12 months ### "Talkdesk is amazing!" March 18, 2019 5.0 We have been using Talkdesk for a little over a year and have had no major issues. Reporting is simple, and support is always friendly and quick to respond! Pros I most enjoy how simple it is to be an admin within this software! I am able to manage my team and check on reporting efficiently without any trouble. Cons The Web mode and Widget mode are fairly different. I like the look of Widget mode and the option to multitask within a call, but I wish I was able to view Talkdesk history while in Widget mode. Review Source MM Mia M. Digital Marketing Online Media Used the software for: 1-2 years ### "Awesome!!!!" March 1, 2019 5.0 Overall, the experience is great, I would recommend it to everyone who needs it. I'm using it on a daily basis and never had an issue with it. The calls are easily made and it has great ways to pull out reports, which helps a lot. Pros I like how it is really easy to use and the quality of it is awesome. Cons I think it works perfectly okay, I wouldn't change anything! Review Source CR Codey R. Customer Service Manager Retail Used the software for: 1-2 years ### "Talk Desk" April 5, 2019 3.0 Pros I think that Talkdesk is very easy to use and easy for other to catch on! It can be used in both web mode and widget mode which each offers it's own benefits. Cons The connection and quality of the calls all depend on your internet connection so it can be spotty at times if the connection is not that strong. Review Source jW jed W. Support Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Talkdesk has been our ultimate solution " March 4, 2019 5.0 Pros The intuative dashboard is great to work with. The reporting as well , is superb. Cons We used to have an automatic dialer, that was nice (and lost in TD). Review Source FN Frederic N. Managing Director Computer & Network Security Used the software for: 2+ years ### "A comprehensive solution fully integrated with our tools " April 11, 2019 5.0 Pros Ease of use, integration with Autotask, Slack and Infusionsoft, click to call feature, value for money Cons Nothing particular. Taldesk fully meet our needs Review Source DC Diana C. Study Advisor E-Learning Used the software for: 1-2 years ### "Very intuitive" March 26, 2019 5.0 With Talkdesk we are able to contact people around the world without having to click everywhere, it's very simple yet very efficient. With just one click you can call everywhere. The quality of the call is always good. Pros \- You can call with just one click - Easy to install -Easy to use Cons \-It doesn't keep your credentials saved, at least in the version we use Review Source DK Daniel K. Senior Support Lead Computer Software Used the software for: 2+ years ### "Good for small Support teams" July 22, 2020 4.0 For agents using Talkdesk is simple and plugs into your ticketing system. Using Talkdesk is great for small teams (e.g. 10-15 people Support or customer team). Pros It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean. Cons Talkdesk lacks many features that other call applications have. Customizing the IVR, departments, extension numbers for agents, audio transcripts for voicemail and calls, etc. The analytics is also very bare bone compared to similar tools (e.g. Dialpad) Review Source CK Christopher K. Customer Operations Financial Services Used the software for: 2+ years ### "Talkdesk review - So easy!" November 18, 2019 5.0 Pros \- Very easy software to use. - great for tracking typical queries - great for listening back to calls Cons sometimes calls do not filter through correctly Review Source TH Torrey H. Manager Telecommunications Used the software for: 2+ years ### "Good for the money" March 20, 2019 4.0 Pros It is easy to use and has helped out the team as we continue to scale our operations. Cons We would like to have the ability to customize more features. Review Source BL Brian L. Shift Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great software for places with highcall volume " March 27, 2019 5.0 Pros The ease of use and the reporting. I like how easy it is for everyone in the office to use. The reporting is a great way to track employee statuses and time and the support is great. Cons They get the occasional error which can cause an outage for a long time. Support can be allow to respond sometimes. Review Source PR Pasquale R. Salesforce Administrator E-Learning Used the software for: 2+ years ### "Expirience with Talkdesk" November 21, 2019 5.0 Pros Easy to use Intuitive Simple User Interface Cons Some advanced functionalities are missing such us an easy management of activity history on calls. Review Source DR Dusan R. Customer Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Light and easy to use" April 16, 2019 4.0 Pros This is so far the best VoIP system I have worked with. It can be used both as a browser plugin or desktop app (also offers mobile app). The fact that it can be integrated with the ticketing system only boosts its value. Cons The reporting could be more user-friendly and provide more filtering options. Review Source MS Marcos S. Customer Service Team Leader E-Learning Used the software for: 1-2 years ### "A Problem Solver" March 21, 2019 5.0 it solved our problems with previous dialers we used, for his easy install, easy to to use and administrate Pros easy to work, very stable and reliable, never had a single issue working with it Cons sometimes it take some time to sinc with our internal system, like we update a phone number and when we call it doesn't recognize it Review Source CH Chris H. Head of Customer Care Biotechnology Used the software for: 6-12 months ### "Fantastic reporting and metrics" March 28, 2019 5.0 The system is easy to use and it's exciting to see Talk Desk continue to invest in innovation. We're very likely to continue our Talk Desk partnership. Pros I love the easy to use reporting and graphs. Talk Desk has made it quick and easy to visually see the data (such as service levels and call statistics) call centers like ours use everyday. Cons Support has been spotty in providing knowledgeable answers to issues as they occur. That being said, the support team is very quick to respond. Review Source ZJ Zachary J. CSM Telecommunications Used the software for: 2+ years ### "It’s good" August 27, 2019 4.0 Pros I would say it’s easy to use and the call quality is great. Cons There are some bugs that come up every once in a while that are sort of annoying. Review Source MS Marija S. Salesforce Administrator Consumer Goods Used the software for: 6-12 months ### "User Friendly and easy to use! " March 20, 2019 4.0 From the moment I started using Talkdesk with zero experience in the field previously, it seemed very clear and easy to understand, and that is very important, after only one day of use I was able to grasp all the possibilities that it offers the browser integration, click to call, the blind transfers etc.. Pros The simplicity of the user interface, the dialer, and the dashboard. Cons There are no major cons, I would maybe look into improving the search through the calls, maybe more options to filter. But overall no major cons Review Source EH Eloisa H. Customer Retention Specialist E-Learning Used the software for: 6-12 months ### "It will help you to connect with your clients! " September 14, 2020 4.0 Until now is very good. Customer service help me when I need it (1 time) so this is a good pro. Pros Easy to use, you can check your voicemail, the recorded calls, the list of calls. Cons Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I cannot answer a call in time. Review Source VR Verified Reviewer Customer Experience Specialist Insurance Used the software for: 1-2 years ### "Great reporting dashboards!" March 29, 2019 4.0 Pros The dashboards make it very easy to view the data in real time and run reports that are needed daily or weekly. Also ring groups make it super easy to staff and schedule employees throughout the workday. Cons Probably more due to the headsets/wifi but some customers complain of audio issues. Review Source Karsey W. Concierge Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy" November 19, 2019 5.0 Talkdesk makes it easy when I need to go back and listen to a call to confirm what information was given to a client. Pros It is so easy to use, its basically self explanatory. I also love the saved phone calls Cons There truthfully isn't anything that I do not like about this software. Review Source Similar Products Featured