# Page 17 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (732) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 17 - Reviews of Talkdesk ## Showing most helpful reviews Showing 401-425 of 732 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DD Desiree D. Senior Coordinator Cosmetics Used the software for: 1-2 years ### "FFF Talkdesk review" December 4, 2021 5.0 Pros It is easy to use and works every time just fine when i was a customer experience rep. Cons Not sure as it is the only talk app I used as a rep. Review Source DN Dere N. Tech Support Telecommunications Used the software for: 1-2 years ### "TalkDesk Review" March 1, 2019 5.0 Have soft phones instead of hardware phones have really made our work here simple. Really convenient. Pros Easy to use, never have had any issues with talkdesk over the past year. Cons How the hold music plays for us when I put our customers on hold. Review Source LK Lauren K. Growth specialist Online Media Used the software for: 1-2 years ### "Excellent communication " March 21, 2019 5.0 I never had a need for an issue to contact Talkdesk Cloud Contact Center Pros Easy, fast, clear communication on a long distance Cons Fast option to dial, opportunity to speak a lot of people for not so much money, no technical issues at all Review Source KM Kelly M. Customer Service Manager Cosmetics Used the software for: 1-2 years ### "Great Service" April 11, 2019 5.0 Pros Love that you have full insight into metrics, charts, and who is on the queue. Phone recording is also a huge plus. Cons The admin settings are sometimes unclear, you have to play around with it to get a hang of it. Review Source SG Sofia G. Sales Consultant E-Learning Used the software for: 1-2 years ### "Enhancing Customer Support" April 17, 2019 5.0 Pros The integration with our CRM software and the click to dial feature allows us to reach as many customers as possible, improving efficiency. Cons The occassional dropped call which forces to restart the programme. Review Source BB Brooke B. Member Care Associate Insurance Used the software for: 6-12 months ### "Gets the job done!" June 11, 2019 4.0 Pros Talkdesk was exactly what we needed for our daily use— we frequently have to search for and re-listen to phone calls and downloading MP3s of each call was so easy. I loved the contact matching with our Zendesk contacts. Cons Transferring calls seemed more complicated than it should have been. Agent status would randomly switch to away or offline with no prompting. Review Source Katrina W. VP Marketing & Growth Computer Software Used the software for: 6-12 months ### "TalkDesk for sales" March 17, 2016 5.0 TalkDesk is a great solution for both inside and outside sales. Our reps love how easy it is to use TalkDesk and we see clear ROI. TalkDesk gives us everything we need and only that. There are not a lot of extra features that we don't need. The setup was also extremely straightforward and fast. I can't ask for a better call solution! Pros Easy of use Price Quick setup Integration with Salesforce Cons Adding web conferencing would be great Review Source ZW Zack W. Sr. Manager, Applicant Support Consumer Services Used the software for: 1-2 years ### "Great product" November 7, 2018 5.0 Pros Love the ease of use and integrations. Additionally, Talkdesk is the most advanced and user friendly contact center software I’ve ever used. Leveraging their platform allows us to focus on helping customers instead of worrying about the technology or tools. I would highly recommend Talkdesk. Cons The occasional downtime can be problematic, but with the new 100% SLA, I look forward to that changing Review Source PN Phuoc N. Parts Team Automotive Used the software for: 1-2 years ### "TALKDESK LOVE" April 18, 2019 5.0 Pros easy to use and navigate. So many features that I really discovered and enjoy. Cons depending on location, sometimes I would have a hard time listening to whoever I am talking to because of the connection. Review Source lF lucia F. Customer Support Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Customer support" March 10, 2019 5.0 when i had a technical issue they were very responsive and helpful Pros User friendly and quality, customer support was excellent when i needed to reach out Cons I cant really think of any cons now, sometimes the callbar freezes Review Source Edward K. Director, Customer Success Information Technology and Services Used the software for: Less than 6 months ### "TalkDesk scales well and provides an easy integration." August 6, 2015 5.0 We are a startup and needed quick phone integration with Zendesk. The integration was a breeze and their support ensured it went smoothly. Pros I found the interactions to be collaborative and they UI on the site to record vm and download messages to be easy. I know it scales because a peer at another larger operation has a few hundred agents using it. The range in plans was also useful as we are going to scale. Cons I would like to see a salesforce integration but candidly didn't even look to see if one is possible...it probably is! Review Source Response from Talkdesk August 10, 2015 Thank you so much for your great review! We do indeed integrate with salesforce as well as many other business tools. "one-click two-way integration". Linke to salesforce integration page. http://www.talkdesk.com/call-center-software/integrations/salesforce DS Dakota S. Sales Associate Consumer Goods Used the software for: 6-12 months ### "Works great every time! " March 25, 2019 5.0 Pros Talk desk is always super easy to use. I have never had an issue with calls dropping randomly or the program crashing! I use this program day in and day out, and I do not see how they could make it any more user-friendly than it already is! Cons There is a slight delay between myself and whoever is on the other line. It's not a long delay (maybe a second). Review Source CS Chad S. Support Marketing and Advertising Used the software for: 1-2 years ### "best calling app that i ever use " February 28, 2019 5.0 Really good app I use it all the time !!! Pros I like the most call bar from talk-desk it's fast efficient and stable to use. Cons i really like everything on Talk Desk. I don't know what to exclude that I don't like. Review Source DP Darcey P. Conversion Team Leader Financial Services Used the software for: 1-2 years ### "Excellent product - easy to use" October 31, 2019 5.0 Pros Great interface Customer focused Easy to navigate/ use. Good reporting systems/ analytics Cons Difficulty to export calls - only being available in an excel format that requires excessive filtering. Review Source MA Max A. Senior Member Advocate Financial Services Used the software for: 1-2 years ### "Efficiency" October 30, 2019 5.0 Pros I like how fast it is and all the updates to get rid of any bugs. Cons I do not like that sometimes the sound gets messed up and I have to test the sound to make sure the sound is working correctly. Review Source IZ Ilija Z. Digital Marketing Food & Beverages Used the software for: 1-2 years ### "Efficient tool" March 4, 2019 5.0 I call pizzerias to upsale a product. Pros Call logs always available, calls are smooth, the person on the other hand can hear me clearly. Cons Can't say I've had any difficulties with this tool, there are no bugs. Review Source JS Josh S. Billing Specialist Information Technology and Services Used the software for: 1-2 years ### "Easy to Use with incredible quality." September 8, 2020 5.0 Pros Talkdesk is very user friendly. I don't have a hard time understanding where functions are, and if I need to learn they have many tools to do so. They are great customer support and the quality of sound is something I've never had to worry about. Cons I really don't have an negatives to share about Talkdesk. Review Source MM Muriel M. Operations Manager Computer Networking Used the software for: 2+ years ### "TalkDesk review" July 31, 2019 4.0 Personally, I use Talkdesk to monitor and measure productivity of the users. I have had a good experience and I feel that it has the capabilities I need. Pros I like the ease with which I can manipulate the reporting dashboard. I appreciate the fact that I can customize it to fit my needs. Cons We have encountered a few situations where a user will update their status from their computer, but will not reflect in the reporting. Review Source ST Stilian T. Wholesale Manager Oil & Energy Used the software for: 6-12 months ### "Talkdesk Review" April 11, 2019 5.0 Pros Its very responsive, easy to use compared to others, integrates with other software. Cons The log in process is quick, but not all functionality seems to be available from the off. It could be an integration problem, but I have it set up through the API to link with Pipedrive, yet its a bit hit and miss. But it works when it is fully up and running. Review Source KR Katrina R. inside sales Real Estate Used the software for: 1-2 years ### "great product" March 26, 2019 5.0 makes my job easier and faster Pros one click dial makes going through leads, faster and more efficient , agent to agent calling and international calling are great Cons sometimes has stalls and has to be reset Review Source LD Laura D. Customer Service Rep Real Estate Used the software for: 6-12 months ### "Talkdesk is great " September 15, 2020 4.0 Pros I appreciate how easy and compatible with most softwares Talkdesk is Cons The transfer button does not work. I'm not able to transfer a customer to someone from my Favorite list. It's frustrating. Review Source JM Jesse M. Customer Support Computer Software Used the software for: 1-2 years ### "Great product, but lacking some features we need." September 7, 2016 4.5 Pros SUPPORT! Your support team was able to help me with my issues quickly and with a professionalism that I feel is almost unmatched. A breath of fresh air in an era of nightmarish phone menus. The software is intuitive and the ease of data input is also a big win for our organization. Cons The lack of features is really something that makes me weigh my options when it comes to Base vs other CRM's. It has proven difficult to scale as our business increases. So while Base has proved to have limitations in our situation, had we remained small, it might not have been such an issue? Review Source EW Erika W. Patient Liason Medical Practice Used the software for: 1-2 years ### "Talkdesk Review " April 11, 2019 5.0 I am able to multitask with ease and I love listening back to calls. Pros Easy to use and provides many alternatives to include information. Cons It can be slow and glitch out my calls in the middle of a conversation. Review Source PL Peter L. Operations Training & Support Analyst Computer Software Used the software for: Less than 6 months ### "Talkdesk is great" December 3, 2019 4.0 The training for agents and admins was incredibly helpful. It made using the dialer much easier. Pros After testing several dialers, Talkdesk seemed to be a high scoring candidate. After putting it in front of the staff, they were begging us to roll it out as soon as possible. Talkdesk works incredibly well with our workflow and is VERY user friends. Cons We have wired internet connections into all of our machines, but we still face quite a few dropped calls. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/)[Fuze](https://www.capterra.com/p/168394/Fuze/) Reason for choosing Talkdesk Talkdesk looked the cleanest and when actually getting into the software, displayed exactly what was promised. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) We were dissatisfied with both functionality and support from our previous vendor. Review Source VR Verified Reviewer Event Sales Manager Hospitality Used the software for: 6-12 months ### "Talkdesk is fantastic" March 28, 2019 5.0 Incredibly helpful. I find dealing with clients much easier and collecting information compared to the last system we used. Transferring calls to colleagues has also been a life saviour. Pros It is so easy to use and I couldn't recommend it more! Great for dealing with clients over and collecting important information. Cons Sometimes it can be slightly slow and delayed when answering phone calls Review Source Similar Products Featured