# Page 18 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132852/Talkdesk/reviews

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Talkdesk

4.5 (732)

[View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 18 - Reviews of Talkdesk

## Showing most helpful reviews

Showing 426-450 of 732 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MA

Monique A.  
Inside Sales Rep  
Computer Software  
Used the software for: 1-2 years

### "Great Product!"

November 4, 2019

5.0

Pros

It's easy to use and makes my job easier. No real issues with it in my experience.

Cons

No complaints with it. Only once in a while is there a small problem, but that's expected with any product.

Review Source

HK

Hana K.  
Growth rep  
Food & Beverages  
Used the software for: 1-2 years

### "Easy to Use!"

March 4, 2019

5.0

Pros

Great service, and easy to use. User-friendly and best choice for companies that are on the phone on a daily basis!

Cons

Sometimes the connection drops. Fortunately, the fix is not taking long.

Review Source

FM

Franco M.  
Project Lead  
Consumer Services  
Used the software for: 1-2 years

### "Easy to use"

March 20, 2019

4.0

Helped atomizing Team members effective hrs reports.

Pros

The software was really easy to use and had good visibility for real time data

Cons

Needs to have a better reporting tool and more options to pull data.

Review Source

KD

Kyler D.  
TSheets Onboarding Team Lead  
Accounting  
Used the software for: 6-12 months

### "Good product!"

August 14, 2019

4.0

I like the visibility that Talkdesk provides. It was also easy to read and understand. However, I think there could be additional functionality with queues visibility and moving groups of employees and updating their statuses.

Pros

I enjoy using Talkdesk. The interface is very user friendly, and it's easy to know what you're looking at!

Cons

I felt like there wasn't a lot of customization options.

Review Source

AC

Alexis C.  
Customer Service Agent  
Retail  
Used the software for: 6-12 months

### "talkdesk review"

April 10, 2019

4.0

Talkdesk is a vital tool for my work

Pros

The clean layout and the statistics available on the platform.

Cons

you have to be on the report screen to accept calls, sometimes I am on the sentiment screen and would like to accept the calls but I have to scroll all the way up and go back on reporting to accept the call which makes my call answering time longer

Review Source

AE

Andrew E.  
Product Specialist  
Computer Software  
Used the software for: 6-12 months

### "Talkdesk as a main tool"

March 27, 2019

5.0

It's a complete package; all the calls/interaction and even feedback from customers can be generated in one tool≥

Pros

Its so user friendly you can learn how to use it even without formail training / on boarding.

Cons

it's so easy to use that it generates a ticket on almost every call... There are some calls that don't generate a ticket automatically which can be improved

Review Source

RF

Raffaele F.  
IT Help Desk Intern  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Great software"

April 17, 2019

5.0

Really good product that works well, not using a lot of data or space.

Pros

Easy to use and very light software installed on the computer

Cons

The sound when performing a phone call (it's annoying and robotic).

Review Source

SP

Seth P.  
MDR  
Food & Beverages  
Used the software for: 1-2 years

### "a beautiful software"

April 2, 2019

4.0

Pros

It's a good software, helped me out a lot at work, would definitely reccomend

Cons

sometimes the calls would drop all of a sudden, had a few bugs and issues but they keep resolving them.

Review Source

JS

Jose S.  
Tier 2 Tech  
Computer Software  
Used the software for: 6-12 months

### "Talk Desk"

March 20, 2019

5.0

Overall i'm very happy and pleased with talkdesk. Like I said earlier, it's super easy to set up and use!

Pros

Talk desk is super easy to set up and start using. Runs very smooth and had very little issues with it.

Cons

The only thing I did not like about talkdesk is you can't change your status without logging the phone call. Other than that it is super user friendly.

Review Source

DM

Dalton M.  
Specialist, Tech Consumer Services  
Consumer Goods  
Used the software for: 1-2 years

### "Works well with minor issues"

March 13, 2019

4.0

Pros

The software is used very user friendly and is a great solution for many contact centers.

Cons

There were some dropped calls every now and then and some inconsistent interface updates.

Review Source

KG

Karan G.  
Tech Support Lead  
Construction  
Used the software for: 1-2 years

### "Very convenient!"

May 8, 2019

5.0

Pros

Our entire support team uses TalkDesk every day to interact with our customers. No more entangling wires/phone lines. Very easy to use.

Cons

The reporting can be a bit more developed.

Review Source

WB

Warren B.  
Sales Team Leader  
Hospitality  
Used the software for: 6-12 months

### "Great!"

March 27, 2019

5.0

Pros

Talkdesk has changed my day-to-day tasks and made answering calls from clients a lot more convenient. I can take calls from any location, record calls so I can listen to them back and also know who's calling me before I answer the call, so I'm fully prepared.

Cons

None to note at the moment - have been using the software for 6 months.

Review Source

VR

Verified Reviewer  
Technical Marketing and Marketing Operations  
Building Materials  
Used the software for: 6-12 months

### "Simple Calling Software with limited features"

July 25, 2018

4.0

Pros

I like that the Talkdesk Dialer could be accessed throughout the computer, without being logged into the system.

Cons

I’d like to see some improvements to the integrations with HubSpot or Front - neither integration seemed to clearly and helpfully show the history behind the call/customer and connect it to additional emails or orders.

Review Source

JM

Jesus M.  
Agent  
Consumer Services  
Used the software for: 1-2 years

### "Talk desk "

April 29, 2019

5.0

Pros

What I like the most about the software is that it's easy to use and reliable.

Cons

The least I like about the software is that we don't have the option to change the color on it.

Review Source

DB

Daniel B.  
Principal Solutions Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Innovative Mid Tier Company Climbing the Ranks!"

August 26, 2020

4.0

Extremely competent and professional resources ready to help.

Pros

The IVR Studio is very easy to use with innovative features and ease of future maintenance.

Cons

Unable to copy and paste workflows to reuse portions for new flows.

Alternatives considered

[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[Verint Workforce Management](https://www.capterra.com/p/247639/Verint-Workforce-Management/)

Reason for choosing Talkdesk

Talkdesk has a tried and true IVR management solution but is also developing QM, WFM and Speech solutions!

Review Source

AC

Amy C.  
Consultant Support  
Consumer Services  
Used the software for: 6-12 months

### "Easy to use"

April 23, 2019

5.0

I use with talkdesk everyday. I find the note feature always works very well, and the layout if great as we are often multitasking.

Pros

I enjoy how easy it is to use. The layout has a great design and rarely has any technical issues.

Cons

Sometimes it freezes and calls cannot come through. Easy to fix with a refresh. Note this is not common, once every few months.

Review Source

VR

Verified Reviewer  
Head of Customer Experience  
Insurance  
Used the software for: 1-2 years

### "Product and People... A+"

March 29, 2019

4.0

Pros

Simple and intuitive admin interface. Comprehensive reporting.

Cons

Not a ton of advanced features, but looks like much of that has been resolved with the new 'Flow Manager'.

Review Source

VR

Verified Reviewer  
HR Support Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Helps our team daily"

March 27, 2019

4.0

Pros

we rarely experience technical issues, this software helps our team daily and the dashboard is great

Cons

wish we could make it so agents heard soemthing other than ring/beep

Review Source

LL

Laura L.  
Study Advisor  
E-Learning  
Used the software for: 1-2 years

### "Simple and easy everyday tool"

March 12, 2019

4.0

Pros

It's easy to use, almost never has any issues. If you do the customer service is quick to help. Very nice overall experience.

Cons

When it crashes (which is very seldomly).

Review Source

CR

Corrine R.  
Customer service rep  
Consumer Services  
Used the software for: 6-12 months

### "Satisfied user"

November 17, 2019

5.0

I use talkdesk daily. It tracks all of my stats easily, and is very convenient

Pros

Talk desk is very convenient to use. There are no “extra features”, so it is very organized. The lack of unnecessary features makes navigating the call bar easy and fast.

Cons

Occasionally, talkdesk will freeze or lag. It’s an inconvenience but it’s an easy fix.

Review Source

AJ

Amy J.  
Support manager  
Real Estate  
Used the software for: 2+ years

### "Talkedesk review"

November 7, 2018

3.0

Pros

Ease of use and functionality. Agents find it easy to use and there are a number of functions offered

Cons

Issues with call quality and metrics that don’t accurately represent our business measures of success

Review Source

AG

Alyssa G.  
Loss Prevention Specialist  
Alternative Dispute Resolution  
Used the software for: 1-2 years

### "Talkdesk Review"

March 26, 2019

4.0

Pros

I like how user friendly the software is to use.

Cons

Every so often there are server issues; and calls cannot be processed. However, this issue gets resolved promptly.

Review Source

VR

Verified Reviewer  
  
Telecommunications  
Used the software for: Less than 6 months

### "great tool"

July 29, 2015

5.0

Works well, does its job great, exactly what we were looking for. Also Talkdesk Customer Support team is very helpful and efficient whenever we need their assistance.

Pros

everything gets logged and recorded, it is easy to find the call history and listen to call recordings. Notes can be added and that helps when the calls rings back and you need to know what they were speaking about with the previous CS advisor. Another good thing is that you can have several lines on the same account and you can close/open just one of them or all at the same time.

Cons

at times some calls drop but that doesn't happen very often. It is then hard to tell if it was due to a bad line or the other person hanging up on you

Review Source

JL

Jason L.  
Credit Analyst  
Financial Services  
Used the software for: Less than 6 months

### "Talk Desk Daily Customer Calls"

November 26, 2019

5.0

I would say that the ease of use, combined with daily necessity to leverage talk desk to make customer calls, I have had a really positive experience.

Pros

I really appreciate that there is both a web version and a widget provided. This option gives me the maneuverability to operate Talk Desk while I have my other work necessary tabs open. I do not always have the option of having the web browser version open, so having the collapsible widget has proven indespensible.

Cons

I wish that the copy button for copying phone numbers was more intuitive. When you click copy nothing happens. It would be nice to have some sort of feedback that lets you know that you have successfully copied the information.

Review Source

Cole B.  
Account Manager  
Computer Software  
Used the software for: 6-12 months

### "Talkdesk is simple and easy to use!"

March 17, 2016

5.0

I have used Talkdesk for my outbound sales calls as well as my internal use for communicating with customers. It is very easy to use and syncs to my Salesforce account so I can log all of my calls to Salesforce instantly after my call is over.

Pros

Talkdesk has a very simple setup and is easy to use. Integrating with Salesforce is one of the best features that I use daily.

Review Source

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