# Page 19 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (732) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 19 - Reviews of Talkdesk ## Showing most helpful reviews Showing 451-475 of 732 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RD Rodrique D. Senior Sales Consultant E-Learning Used the software for: 1-2 years ### "Excellent Software" May 23, 2019 5.0 Pros It is fast, reliable, and can integrate into other software's that can enable you to be more efficient at work Cons Sometimes it crashes down, and does not function Review Source VR Verified Reviewer Spain Sales Team leader E-Learning Used the software for: 1-2 years ### "Improve the quality" April 17, 2019 4.0 Contact everyone daily, transfer calls, record calls, call monitoring, etc Pros Easy to use and combine with Sales force Cons The high internet velocity that it need to work perfectly Review Source aP amrit P. salesforce admin Computer Software Used the software for: 6-12 months ### "User and Admin Talkdesk Review" June 7, 2019 5.0 excellent application for the business case that it serves. most importantly, the support is fantastic. Pros Ease of use and how it handles our particular business case without much changes from out of the box configuration. Learning curve is not too steep. Cons so far we are satisfied with the product and we have not faced any glaring issue. Review Source VR Verified Reviewer Wholesale account manager Wholesale Used the software for: 1-2 years ### "inegrations" April 12, 2019 5.0 Pros There's a lot of integrations leading to other software products used in. Cons Sometime's when in call some of the info is not visible or you can't take actions Review Source TN Tyson N. Service Desk Manager Retail Used the software for: 2+ years ### "Awesome" November 7, 2018 5.0 I may not always get the answer I want, but I feel heard and the customer service and experience is amazing. Pros Affordable, usability and the customer support is awesome. Cons At this time I have no cons that I can think of. Review Source CH Casey H. Service Desk Manager Computer Software Used the software for: 6-12 months ### "The best SaaS phone service!" April 11, 2019 5.0 The ability to manage inbound calls adequately has made accountability easier from a managerial perspective. Pros It gives us the reporting needed to successfully manage our support and sales departments. Cons Delayed releases seems to be a common trend. I know the new products are great but ambitious release dates causes high expectations. Review Source DM Dimitra M. IT Project Manager Information Technology and Services Used the software for: 1-2 years ### "Easy to use" April 5, 2019 5.0 the overall experience is above my expectations. Pros easy to use nice features excellent customer support Cons none. I don't see any cons about this cloud telephony center. Review Source MC Michael C. Manager of CRM and Data Analytics Computer Software Used the software for: 1-2 years ### "More Than a Service Provider....a Partner" September 27, 2018 5.0 Talkdesk truly is a partner. They developed a .rpm package of call bar specifically for us to use in our linux environment. They also implemented a fix to call bar, disabling the auto audio adjustment in chrome. Pros Ease of use and implementation. Flexibility to work from anywhere. integrates with Salesforce. Cons There is no skills based prioritization at this time, but is coming down the road. Review Source RV Raven V. Member Advocate Financial Services Used the software for: 6-12 months ### "User Friendly " October 30, 2019 5.0 I went from land lines to talkdesk and I found the transition to be super easy! To be able to track service levels, agents online, and making/answering call on the widget is so simple! Pros I like how simple it is to answer/make calls as well as track what calls are in progress! Cons I feel like transfers can be difficult, but that may be my error! Review Source DC Daryn C. Member Advocate Financial Services Used the software for: 1-2 years ### "Easy to Use!" October 30, 2019 5.0 Pros I like how easy it is to use. There's minimal confusion even when you start the process. Cons I wish there were a better dialtone but that's about it. Review Source Philip C. Growth Analyst Computer Software Used the software for: 6-12 months ### "Talkdesk has been awesome" March 17, 2016 5.0 We use talkdesk internally to communicate with a remote workforce as well as externally for outbound sales. The product is seamlessly integrated with salesforce and has been essential for our business. Pros Easy to use Salesforce integration Statuses Cons The only con I can think of is that ring-group's shared numbers sometimes only go to one person. Review Source CF Christopher F. Inside Sales Rep Computer Software Used the software for: 1-2 years ### "Works for me" October 22, 2019 5.0 Pros User Friendly Has a good interface No downtime Reporting functionality is used to track performance Cons Nothing so far its been working well for us Review Source VR Verified Reviewer Member Advocate Financial Services Used the software for: Less than 6 months ### "Great Experience with Talkdesk" November 23, 2019 5.0 My experience has been great so far with using Talkdesk every day Pros I like the ability to see who is calling. It is great to have the dashboard to support our team Cons The thing I like least about Talkdesk is the queued calls and not filtering back to you when you are available Review Source KR Kristin R. Guest experience coordinator Entertainment Used the software for: 1-2 years ### "Easy to Use" April 5, 2019 5.0 Pros Talkdesk is so user friendly and easy to use Cons Having to change screens so many different times to view different things or having to refresh Review Source MB Michelle B. Support Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy to Use, not always reliable" September 28, 2020 3.0 Pros Ease of use, anyone can log in and get it figured out pretty quickly. Cons Sometimes it can be unreliable and there is often delays when on calls Review Source SP Shivam P. Business Analyst Financial Services Used the software for: 1-2 years ### "Great and Easy to use throughout the business" November 19, 2019 5.0 Pros \- Ease of getting hold of customer service Cons \- A bit tricky to self serve when setting up larger frameworks and ring groups between offices Review Source BJ Brady J. BA Events Services Used the software for: 1-2 years ### "Super easy to use/train on but would like better Salesforce Integration" April 10, 2019 5.0 Pros Really easy to use and get users trained on. Cons Better integrations set up with Salesforce Service Cloud to track more data from talk desk. Review Source AK ANDY K. andy.koduru@cognosante.com Information Technology and Services Used the software for: 1-2 years ### "Great Reference Tool" April 17, 2019 5.0 Pros Quality Quantity Simple to use , call filters, fast-forward, rewind conversations Cons Nothing , so far so good , always room for improvement Review Source BL BRANDON L. Regional manager Automotive Used the software for: 1-2 years ### "VoIP" March 20, 2019 1.0 Pros No need for a phone or " land line". uses internet banwith Cons Lag delay between talking and what the other person hears. Very frustrating Review Source BO Bryan O. Marketing Director Computer Software Used the software for: 1-2 years ### "Great for sales and marketing" March 2, 2019 5.0 Pros I have been using this for a while and love the great integration with Salesforce Cons I think they should improve the desktop application. Review Source AJ Antoine J. Fraud Prevention Apparel & Fashion Used the software for: 2+ years ### "Talkdesk review" September 9, 2020 5.0 Talkdesk has helped me during my customer experience agent career, and continues to do so as I now have to use it for data/management. Pros Easy to use and very user-friendly. I used to get a lot of calls during the day but never experienced significant issues, quality is good overall. I was able to pick up those calls very quickly and made my work easier, having multiple tabs open at the same time. It is also very organized, would recommend it. Cons It is glitchy at times but simply resetting the computer makes it work perfectly again most of the time. Review Source VR Verified Reviewer Team Lead Consumer Services Used the software for: 6-12 months ### "Solid Choice For Our Contact Center" March 21, 2019 4.0 Pros The quality of the calls are great. We are able to have access to reporting information we did not have before, which is great for our date to date operations. Cons Occasional outages, that are common with any type of technology or software systems. Support efficiently gets issues resolved. Review Source SS Sanaz S. Member Advocate Financial Services Used the software for: 6-12 months ### "Talkdesk Makes Work So Easy" November 5, 2019 5.0 Pros Easy to learn and navigate. Helpful when needing to refer back to phone numbers or checking on personal/team stats. Cons Sometimes after an update there are minor glitches and your status may change. Ex: If you're on "Available," after ending a call, it might put your status on "Dial Out." Review Source KM Kristoffer M. Customer Representative Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Talkdesk" June 7, 2019 5.0 Pros I really enjoy the ease of using this software to take and manage my calls. I really like how simple this is to use but at the same time there is so many features behind it that make it stand out. Cons There are times when bugs occur and that is normal. At least this doesn't happen often! Review Source LB Luna B. Growth Food & Beverages Used the software for: 1-2 years ### "Best click-to-call service" March 5, 2019 5.0 Pros Easy to call, transfer calls or make blind and warm calls. Cons The dial tone. It would be useful I guess if it was a more classic one. Review Source Similar Products Featured