# Page 2 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Talkdesk the right Call Center solution for you? Explore 733 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (733) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Talkdesk ## Showing most helpful reviews Showing 26-50 of 733 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Renata N. Gerente Information Technology and Services Used the software for: Less than 6 months ### "CUIDADO COM ESSA EMPRESA" May 19, 2025 1.0 Contratamos a Talkdesk com o objetivo de auditar tickets por meio de inteligência artificial. Durante a venda, foi dito com clareza que precisaríamos trocar apenas nossa ferramenta de ligações, mas que poderíamos continuar usando o Zendesk — que é a ferramenta que utilizamos atualmente para gerenciar tickets de e-mail e chat. Na prática, tudo foi diferente. A consultoria indicada para a implementação demonstrou despreparo técnico, e após cinco meses de tentativas e retrabalho, a própria Talkdesk informou que a integração com o Zendesk, do jeito que foi prometido, simplesmente não funcionaria. Solicitamos as gravações das reuniões comerciais para comprovar o que foi oferecido, mas nos disseram que foram perdidas. Prometeram um reembolso parcial e, depois, o setor jurídico voltou atrás dizendo que “nada há a ser feito”. Tentamos marcar uma reunião entre os jurídicos, sem sucesso. Tivemos que insistir diversas vezes para obter respostas — a comunicação com a empresa é extremamente difícil. Reiteramos nosso pedido de cancelamento dos contratos e devolução dos valores pagos, diante da má-fé na condução e do vício de consentimento na contratação. Esperamos uma solução amigável, mas, caso contrário, tomaremos as medidas legais cabíveis. Fica o alerta para outras empresas: confirmem por escrito e testem tudo antes de fechar qualquer contrato com a Talkdesk. A experiência foi extremamente frustrante e a Talkdesk se isenta de qualquer responsabilidade. Pros O produto tem uma proposta boa, mas na prática, não é o que foi vendido. Não há pontos positivos para mencionar. Cons Falta de suporte, venderam algo que não foi entregue, dificuldade de contato e negociação, isenção de responsabilidade. Review Source TK Taylor K. Engineer Hospitality Used the software for: 1-2 years ### "Talkdesk the next generation" January 28, 2025 4.0 My overall experience started off complicated but once settling in with the correct devices I am quite enjoying it. Pros I like the configuration of the hardware once settled with the best suited one. Cons I dislike the lack of recommendation for figuring out which hardware is suited best for specific applications. Review Source VM Vera M. Analyst Consumer Services Used the software for: 2+ years ### "User friendly tool" November 13, 2024 5.0 Overall my experience with Talkdesk was very positive Pros The most I liked about Talkdesk is the fact that it is an easy and very user friendly tool. Cons As I was the end user of this tool, I have nothing to point out Review Source AN Aimee N. Bilingual collection specialist Financial Services Used the software for: 6-12 months ### "Talkdesk review" September 9, 2024 4.0 Talk desk is very user friendly and reliable. Nothing bad to say Pros It is very easy to use and didn't require much training at all Cons Theres times where it just spins and i have to restart it Review Source Gabriela D. Servicio de Atención al Cliente Retail Used the software for: 6-12 months ### "Excelente software para el servicio de atención al cliente y contact center" July 9, 2023 5.0 He experimentado una mejora significativa en la calidad de nuestras interacciones con los clientes. El enrutamiento de llamadas inteligente, combinado con las funcionalidades de grabación y creación de informes, nos ha permitido brindar un servicio más efectivo y eficiente. Además, la comunicación multicanal nos ha permitido adaptarnos a las preferencias de nuestros clientes y proporcionar un soporte omnicanal. En general, Talkdesk ha mejorado nuestra capacidad para ofrecer una experiencia excepcional a nuestros clientes. Pros Una gran ventaja de Talkdesk es su enrutamiento de llamadas inteligente, que asegura que cada llamada sea dirigida al agente más adecuado. Esto nos permite ofrecer un servicio personalizado y eficiente a nuestros clientes. Cons A veces, la integración con otros sistemas puede ser un poco complicada y requiere una configuración técnica adicional. Esto puede llevar algo de tiempo y esfuerzo extra. Review Source Tony Ricardo R. Agent/World’s Best Boss Insurance Used the software for: 1-2 years ### "Talkdesk makes the job run smoothly" June 27, 2023 4.0 Talkdesk is used as the main application for new and old customer contact accounts. It is used by every support and sales department in the entire company. The main difficulty it solves is the ability to reduce the number of windows or screens in the transition between different knowledge areas and, at the same time, display to staff/management when it is available and when it is not. Talkdesk is most optimal for companies that have a lot of knowledge and equally display to staff/management when it is available and when it is not. Your ability to switch between these areas is where it really pays off. That being said, I would not recommend it for a company that is all about email. Talkdesk really offers itself well to companies that use the "talk" function, otherwise it would not be of use to you. Pros Streamline and speed up the difficulties of your usual procedure without affecting your intentions. If you wish, you may use its display mode or position it where you want it on the screen. Reduces the fatigue of switching seamlessly between major workspace tasks, such as email and chat, while maintaining openness with your group about food, meetings and time arrangements. Cons When you log out, if you do not update your status to Offline, it will remain operative until the next time you log in. A note about your inability to customize the options available, it would be beneficial to have the ability to customize the option you have as an appointment or a staff. A major weakness I have been experiencing so far is that it sometimes fails; such as not being ready for calls when it is clearly impossible or not being able to accept calls from another. Review Source KK Kadonna K. Educational consultant E-Learning Used the software for: 1-2 years ### "Talk desk review" November 5, 2021 5.0 It allows me to conduct all customer service support and platforms with easy and control. Quality software product and great software support. Pros A great software program allowing me to focus the entire reporting aspect of the platform. Quality management and workforce. Real time reporting analytics and live support. A great software product and quality usage for all business purposes. Cons Nothing everything is well organized and quality software product. Had no concerns about usage of product and easy to use. Review Source TF Tyler F. CEO Internet Used the software for: 2+ years ### "Powerful phone system, though focus shifting away from startups" May 5, 2020 4.0 We needed a phone system which allowed our distributed team to take business calls on mobile numbers and not expose their personal phones. Talkdesk has empowered this use case, though we wish the apps were easier to use. Pros Product is full featured, including full ability to call anywhere (including internationally), digital voicemail, contact management, calling from a browser, analytics and performance statistics, and integration with CRMs. You can also receive incoming calls via phone line rather than just via data connection. Many customization options including business hours settings, which phone lines to ring in certain circumstances, and a call tree builder are also helpful. Cons For the longest time, Talkdesk did not have apps for iOS nor Android, but now it appears that they do as of October 2019. Even still, you need to activate the app via a technical support request, which is not a very user-friendly way to handle things. The web-browser based version occasionally hangs (nonresponsive) and a page reload is required, even though we are using a modern computer and modern browser. We've also noticed that the company's focus is shifting away from small customers and startups towards only enterprise customers, so the platform is not as easy to deploy or use for this segment as it was before. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing Talkdesk Balance between cost and feature set Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Grasshopper was not connecting all calls, meaning a customer would call us and leave a message, yet none of our agents were never rang or notified. We haven't had this problem much with Talkdesk (though, not never). Review Source AKA Abraham Kwame A. CEO Entertainment Used the software for: 1-2 years ### "Full Experience" September 25, 2022 5.0 The talk 360 software gives me faster and secured connection when communicating Pros The easy communication of the talk desk software has made my business activities running quickly the contact of staffs Cons The talk desk software's use is like the previous phone contact software we use on our phones way back but it marketing should be improved to enable many uses which attracts fun, since it's a new software Review Source VR Verified Reviewer Account Executive Online Media Used the software for: 1-2 years ### "Talkdesk review from AE" January 18, 2022 1.0 I have reached out to support on several occasions. I tried to explain the problems I was having but they could not figure it out. Pros I like it allows me to make calls. It is very easy to sync with salesforce and gong. Cons The setup is very hard. Most calls that come in are missed. Voicemail only works when my phone status is set to away. If I am on another call the call coming in will just ring Review Source VR Verified Reviewer Sales Engineering Manager Computer Software Used the software for: 1-2 years ### "The Future is Bright" December 2, 2021 4.0 Overall, Talkdesk is fantastic. They might lack some bells and whistles that some of the competition has but they move quick and are willing to work with their customers and get their feedback. Pros I love the focus on ease of use without missing out on any features or power. It's all cloud-based so it's easy to deploy and ensure that your contact center is prepared for the future. Cons They do often get ahead of themselves when it comes to marketing features that aren't ready yet. They do great on vision but sometimes they roll out that vision before the product is ready. This means you might be getting sold something that isn't fully baked. Review Source VR Verified Reviewer Liveops Supervisor Consumer Services Used the software for: 2+ years ### "Compelling Platform" June 8, 2022 5.0 Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no issues during playback. Administrator features are well designed. The only issue I have kind of frequently is searching for calls but I got used to it, so overall I'm pretty satisfied with Talkdesk. Pros From user perspective, it's simple yet effective tool. Quality is great and all the calls are stored. Recording's never have any issues and the call quality is pretty good. From an administrator perspective, creating dashboards is a great feature to get an overall view. Coaching is also an amazing tool, allowing you to guide the agent through difficult cases. Cons Lack of search function for the calls is one of the biggest pain points. You need to go through all the chats and find the one you are looking for, Instead of just having a search bar that would allow you to search calls to specific number. Other thing could be the issue with some providers, causing trouble to make calls, Review Source MS Mike S. IT Administrator Hospital & Health Care Used the software for: 6-12 months ### "So glad we made the move to Talkdesk!!!" May 24, 2021 5.0 I love it and I love the people who run it. Honestly our lives have been SOOOOO much better since coming over from ZenDesk. I am not putting down ZenDesk either, their help desk platform is hard to beat. But for the calling feature which is all we use, Talkdesk does it much better and saved us thousands a year! Pros What I like most about this software is that IT WORKS!!! We have used two other systems in the past and both were iffy at best, often went down, and when they did it was always someone else to blame. Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary! Cons The licensing can be a bit tricky to figure out as they have some seasonal ones you can add but sometimes that's confusing and doesn't happen quickly if you need to add them. But that is also planning on our part and giving them time. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Talkdesk Price, service, support, overall value. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Cost and troubles using services Review Source KB Kallen B. Director of Customer Support Education Management Used the software for: 2+ years ### "Talkdesk: The perfect tool for your support team!" September 10, 2020 5.0 It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive. Pros This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction. Cons The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual. However, most of the data you want can be found in these reports. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Reason for choosing Talkdesk Talkdesk had all the needed features (IVR, Recording, Monitoring call, real time report) and was the right price. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) We needed more features at the right price Review Source BA Bello A. Senior Product Designer Financial Services Used the software for: I used a free trial ### "Amazing Call Center Management" November 19, 2023 4.0 it has been amazing, time and user friendly and very impactful in tracking and managing customers to. Pros Talkdesk serves as a user-friendly call center application that encompasses all the essential features for effective customer service management. Its automatic call distributor facilitates swift connections between users and agents. Furthermore, seamless integration with Zendesk enables the efficient handling of digital support tickets, with a straightforward implementation process. Cons There was no least feature, everything has been helpful so far since u started using it. Review Source NJ Nicole J. Founder Hospitality Used the software for: 1-2 years ### " More than your Average Dialer" December 11, 2019 4.0 My experience was overall positive. There were some points that I was completely upset with the program, but that was only because I really needed to power through some dialing lists and TalkDesk was slowing down my momentum. (Which again, I know they are fixing ) Pros Talkdesk has a vast number of pros than meets the eye. I originally started using talk desk simply because I needed a dialer that would hook up to my Salesforce. There were a few other options I was weighing but Talkdesk had the most features. It's great for people who are rapid dialers because you can load playbooks, and just smile and dial. It's also awesome for mail-merges if you need to send out a quick email to a select group of your pipeline. If you are not fond of organizing your leads through SalesForce, you do have the option of working solely out of TalkDesk; you can create tasks to call, events, and add notes that will automatically populate into your salesforce. They are a newer company that is always willing to hop on a call to troubleshoot and are open to feedback. Cons Not all dialers come issue free. My major qualm with using TalkDesk was that it never allowed you to work out of an account, and only contacts. This made it difficult for me to track who I was dialing if I was solely working out of Talkdesk. The other issue (Which I know they are fixing) is how the screen pops up when you are using Talkdesk as a click-to-dial feature in Salesforce. I hate having to click more than I need to just to make a call, and it burdened me when I was trying to power down my list. Review Source Mariam K. P. vertical LO Consumer Services Used the software for: 1-2 years ### "Good for monitoring and quality checking" May 6, 2022 5.0 It is good for UX side. It helps several KPIs to resolve. Pros You can track calls in live and after. It is user-friendly. Easy to use. Cons It would be better if it had more easier ways to solve some issues, but overall ticket resolving is good and fast. Sometimes it has issues that we could not make cakls but it is resolved soon after reporting. Review Source AS Alexis S. CSR Consumer Services Used the software for: 2+ years ### "A fantastic all-in-one phone solution : Talkdesk." February 4, 2023 5.0 With all of our other systems, this service works seamlessly. For all aspects of our operations, we utilize various phone lines using this service. TalkDesk is a fantastic product all around. It is a perfect fit for our Contact Center because of its user-level user-friendliness and simplicity. Pros The overall caliber of each call is the most major element. Both you and the customer can hear each other clearly. I adore how effectively it integrates with Zendesk and how well their voicemail system functions as well. Additionally, the opportunity to quickly call my customers with only a press of a button. Cons None that I can think of as so far the tool have been excellent in all ways and form. But I have a suggestion, It would be a good idea, to add a feature that allows you to put the customer on hold while calling another number from the same account. Review Source AG Anthony G. Telephony Manager Hospitality Used the software for: 6-12 months ### "My Talkdesk experience" August 17, 2020 5.0 All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request. Pros The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it's an easy software to use Cons I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature Alternatives considered [Genesis Call Accounting & Tracking](https://www.capterra.com/p/37469/Genesis-Call-Accounting/) Reason for choosing Talkdesk For the very good integration with Salesforce, and we had a better feeling with Talkdesk as we share the same values. Switched from [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) We move to talkdesk for PCI reasons, we had to work with a partner which have a global PCI DSS level 1 certification. Review Source VR Verified Reviewer VP Customer Service Financial Services Used the software for: 2+ years ### "Talkdesk is the best in Class " September 30, 2019 5.0 Really positive. Talkdesk does a great job at listening to their customer needs in order to make a better product. That are fast with changes that benefit a wide net of their clients. Pros We were looking for a CCAAS partner that would seamlessly integrate with Zendesk. We needed to have a full integration that allowed screen pops for agents to document tickets. Cons In order to capitalize on reporting, you really need to have a serious excel background but once you have the data where it needs to be, the reporting is very powerful. Reason for choosing Talkdesk Talkdesk focuses more on the call center where Zendesk Talk is a smaller product built within Zendesk. Switched from [8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) Inconsistent integration with Zendesk. Review Source VR Verified Reviewer Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Talkdesk Review" March 3, 2023 5.0 Pros It had an intuitive interface that made it easy to set up and manage my customer interactions. Flexible customization options, advanced analytics and reporting, and integrations with other business tools. Cons The user interface isn't as user-friendly as some of the other solutions, and it can be a bit confusing and complicated to use. Review Source VR Verified Reviewer Systems Analyst Consumer Goods Used the software for: 6-12 months ### "Room for improvement " February 12, 2022 3.0 Pros The studio flow builder is my favorite part about the tool. It's very easy and dynamic – empowering an admin to create and edit their IVR without Support. Cons I haven't been very pleased with Talkdesk as a VoIP solution. The integration with our ticketing system is very poor. Our agents have a fair amount of issues with logging in and the occasional dropped call, but that's do be expected when working remotely. Also their tech support is not the best, it requires a lot of back and forth and I find that I have to do all of the troubleshooting / figure it out on my own. Lastly, in order to listen to call recordings, you must have a Talkdesk account, as the recordings live in their system. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[Five9](https://www.capterra.com/p/132405/Five9/)[UJET](https://www.capterra.com/p/164070/UJET/) Review Source ZD Zameer D. Recruiter Hospital & Health Care Used the software for: 6-12 months ### "Can be great but it's decent. " April 23, 2024 5.0 It's decent if the network wasn't as wacky I'd say it's amazing. Pros I love that it's easy to use and the UI it great to navigate. Cons There's many service interruptions, when calling is a big part of sales you don't want that. Review Source DA Don A. Customer Service Representative Consumer Services Used the software for: 1-2 years ### "The Best, Near Perfection Integration" February 28, 2019 4.0 We have been using both SalesForce and TalkDesk for more than a year now for our company and it could have never been easier compared to what we were using before, I am really thankful that our team have discovered this platform. We started using SalesForce first for a few weeks but then TalkDesk happened and it has never been this easy for me and my team, Calls logged automatically, Cases auto populate with the correct and necessary details which results in fast and efficient customer response and information backtracking. We can never ask for a better service, The Talkdesk Live at our dashboard was super helpful for managing our Agents and for tracking our service level rates which is very important if you are working for a customer driven company/job. The only hiccup that we have experienced overall is SF connector not linking properly to the TalkDesk widget in which we figured was caused by Internet fluctuations whenever the connection speed gets lost/slow but with coordinating this with the Talkdesk Team and our IT department we were able to fix the issue and it barely happens anymore and when it does occur it can be easily fixed by reloading SF. Such an awesome service. Pros Integration is a breeze, My team and I never encountered any issues with the integration and the information of any of our call logs getting lost/missing Cons Callbar integration would sometimes disconnect fail, there are times where the information takes minutes to get transferred to Salesforce which is detrimental to fast customer interaction Review Source VR Verified Reviewer Director Marketing and Advertising Used the software for: 2+ years ### "Lacks basic features you would expect in a phone software" July 23, 2021 2.0 Overall, this has been a poor platform when it is used for general telephony purposes, i.e., just making and receiving phone calls as you would use a desk phone. Pros This is a very easy platform to use and easy to look up your voicemails. I thought the desktop app was good at notifying me when I was receiving an inbound phone call. Cons I used a paid version but evidently didn't pay enough. I would expect a phone software platform to email me a .wave file of the voicemail itself rather than always having to log into the software to check messages. It was also immensely frustrating that voicemails (inside the app) were not time stamped. They would simply say that they had been received "2 hours ago" or, worse yet "1 day ago." That is not helpful when I need to know exactly when that person called me. The call logs were also very confusing to distinguish between an inbound call, an inbound missed call, an outbound call, or an outbound unanswered call, just really messy UX. Review Source Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.