# Page 20 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132852/Talkdesk/reviews --- Talkdesk 4.5 (732) [View alternatives](https://www.capterra.com/p/132852/Talkdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 20 - Reviews of Talkdesk ## Showing most helpful reviews Showing 476-500 of 732 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MH Mark H. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Talkdesk roadmap" November 8, 2018 5.0 Stellar - my company loves the decision I made to stand up Talkdesk! Pros Requires no engineering internal resources Product releases Cons Old process to move to our AWS - but they fixed that. Review Source VR Verified Reviewer Key Account Manager Information Technology and Services Used the software for: I used a free trial ### "Quality tool" August 17, 2022 4.0 Pros Easy app, nice UX , good quality of sound, easy integration with Zendesk Cons Sometimes there are some problems with sound on WIFI Review Source TJ Tom J. IT Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Simple to use cloud-based contact center" April 17, 2019 4.0 We have been pleased with how nimble our call centers can be on the Talkdesk platform. With international phone agents around the globe, we are able to quickly and efficiently deploy and administrate the environment, which has been an enormous benefit to us. Pros Ease of use is the best feature of Talkdesk. Coming from a Cisco UC and CCX background, Talkdesk makes user administration a breeze. Cons It is perhaps overly simple in some regards. For example, there is no true skills-based routing, only creative configuration of ring groups. Review Source EA Eric A. Senior Student Advisor E-Learning Used the software for: 6-12 months ### "Easy enough" March 4, 2019 4.0 Pros Widget to connect and call directly from salesforce + History of calls (and stats) from the web version Cons Some reliability issues on the calling to cellphones in Turkey and Spain (local issue?) and tech solutions provided regard with prioritizing voice data traffic (internally) Review Source JR Jeff R. Owner Used the software for: ### "Good Product but Poor Customer Service" April 30, 2015 2.0 Pros: Easy to use. Works well. Cons: I was double billed (no problem, it happens) and submitted a ticket on April 7th. No one responded from billing after several attempts until April 26th. By that time I made up my mind that I needed to switch to someone else as it was about to happen again for my next monthly payment and I've had no response. They responded back 2.5 weeks later that they'll credit my account and not refund. So I have to leave $300+ in credits behind. I did sign an agreement for recurring usage charges to secure a lower per minute rate when I signed up, but was assured by my salesperson over the phone that he would remove that and it would be based off usage falling below a certain level and auto-refilling (no recurring subscription). That never happened. It wasn't in writing, so I have no proof. This is their justification for not refunding. In any regard, this has been a huge headache to make the switch for myself and my team. I was spending $500/mo+ with them between subscription and usage. I also referred an account twice my size in the office next to mine as I work in a startup co-working space in downtown Austin. It's a shame they're having these growing pains. If they up their customer service game, they could have something great. Review Source AC Amanda C. Sales Apparel & Fashion Used the software for: 1-2 years ### "Great Platform!" April 6, 2019 5.0 Pros Easy to make calls, track call logs and record them for training purposes. Cons Nothing, I don't have any complains thus far! Review Source LF Luke F. BDR Computer Software Used the software for: 6-12 months ### "Great product." October 22, 2019 5.0 I am super happy with how Talkdesk works. It is so user friendly and I can't see myself using any other service. Pros The ease of use of Talkdesk is the best. It is very user friendly and easy to navigate different functions. Cons There are a few hick ups in service but they are quickly resolved every time. Review Source KB Katherine B. Team Lead Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Quality is A+" July 2, 2019 4.0 Pros Product design is smooth and easy to use. Cons Difficulty in linking the call bar with various web browsers or computers. Review Source MB Mauricio B. Workforce Consumer Services Used the software for: 6-12 months ### "Great Product" March 26, 2019 5.0 I contact them a couple times and the time for response is great, the information I receive is accurate. Pros Very easy to use. friendly, and the version is great Cons Regarding reporting I would love if I can see for example who release a call, who drop a call and more information for an specific agent. Review Source Eli M. Operations Specialist Financial Services Used the software for: Less than 6 months ### "Good solution with a lot of potential." June 22, 2016 5.0 Our company transitioned from a very "traditional" telephony service to Talkdesk in the hopes that we'd be able to better integrate our telephony and other customer communication systems. So far the overall experience has been great, Talkdesk has proved to be more dependable and easier to use. For us those were 2 of the most important features we needed and from the setup to implementation to support we've been very pleased with Talkdesk. Pros • Integration options • UI • Ease of use • Quality/Reliability Cons • Current reporting capabilities too basic • Lack of live dashboard configuration options • Ability to change detailed settings for specific agents • Customizing business hours with corresponding greetings Review Source AK Amber K. Lead Member Advocate Financial Services Used the software for: 1-2 years ### "Easy and Efficient " November 6, 2019 5.0 Pros Easy to use and the layout is very pleasing to the eye. Cons There can be a lag when viewing live agents and live calls. Review Source LB Leila B. Student advisor E-Learning Used the software for: 1-2 years ### "Very good service " July 30, 2019 5.0 Pros Very good service, I am using TalkDesk daily and is a very good product. Cons Nothing, I like everything. A good product Review Source JL Juan L. Customer Service Consumer Services Used the software for: 1-2 years ### "Review Talkdesk" April 29, 2019 5.0 Pros Is simple and easy to use since everything is in one place. Cons Not every agent has the option to listen to the calls. Review Source TG Tiffany G. Shift manager Food Production Used the software for: Less than 6 months ### "Awesome system" May 14, 2022 5.0 Pros This is absolutely the number 1 program to use there's endless ways this platform helps with all your customer support/needs/wants and more honestly we use it at my job for call monitoring and call for other customer care solutions don't pass this up you won't be let down for sure Cons There's absolutely nothing you could even say bad about this program it's 110% the best of the best when it comes to handling customer care awesome set up and concept for sure Review Source Miguel G. Escritorio de habla Telecommunications Used the software for: I used a free trial ### "Escritorio al habla" January 27, 2023 5.0 Pros Lo use para comunicarme con mi profesora de ingles nativa y habia claridad en la llamada y facilidad para grabar las clases. Cons En todo el tiempo usado no note nada que dijera esto no me gusta Review Source VR Verified Reviewer Entrepeneur | Sales consultant Information Technology and Services Used the software for: Less than 6 months ### "The best in the contact center industry" January 17, 2019 5.0 Pros Simple to set up, no on-premises infrastructure needed, and a very comprehensive set of features. Cons We've found a couple of issues with a few handsets. Not sure if the issues were related to the software or the devices themselves. Review Source VR Verified Reviewer CEO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "No complaints" March 27, 2019 4.0 Pros It is well designed, well rounded VOIP call center software. We switched from a bigger name and are much happier. Love that it has an extensible API so we can grow with it. Cons Reporting features are a but clunky but I can still get everything I need from the reports. Review Source VR Verified Reviewer Sales Operations Internet Used the software for: 6-12 months ### "talkdesk review" September 27, 2018 4.0 The experience with talkdesk oversll has been positive, mostly due to the team at talkdesk. the product sometimes leaves something to be desired. Pros support and csms are great. very responsive and helpful Cons call reliabilty isn't great. call quality can also be spotty Review Source AB Alyssa B. Marketing Marketing and Advertising Used the software for: 1-2 years ### "Can't Complain" August 26, 2019 4.0 Pros It's a very easy system to use, especially on a daily basis. Cons We have encountered the occasional system outage. Review Source TL Tesha L. Junior Compliance Officer Financial Services Used the software for: 1-2 years ### "Great program with great features - never lets us down" November 18, 2019 5.0 Pros The ease of use, how you can access it anywhere Cons Nothing - it has never let us down. I cant speak highly enough Review Source SD Samantha D. Customer Support Expert Real Estate Used the software for: 1-2 years ### "Talkdesk is ease and simplicity" March 12, 2019 5.0 Pros The ability to edit my dashboard and the simplicity of the software. Cons There really isn't anything I don't like. Review Source GJ Garret J. Account Executive Logistics and Supply Chain Used the software for: 6-12 months ### "Great service for the price!" July 3, 2019 5.0 It's really easy to use from day one and helps keep track of analytics for me. Pros Ease of use and the widget feature. I like that it recognizes numbers as I am working in different tabs. Cons Having to mark myself as "Available" after I hang up. It might be a setting I can change though. Review Source SJ Scott J. Support Specialist Information Technology and Services Used the software for: 6-12 months ### "TalkDesk comes highly recommended" October 29, 2019 5.0 Pros TalkDesk is an incredibly reliable cloud-based callbar, which is the most important feature. Calls rarely drop and the software is very intuitive. Cons Having spent the past 6+ months with TalkDesk, I can safely say that I haven't experienced any negatives to date. Review Source SJ Sam J. CSM Retail Used the software for: 6-12 months ### "Great product with great support." March 11, 2019 5.0 Great experience, I can use it in the office or the airport or in china. Pros We use it in my company to make calls. I love the mobility and consistency of the software. it does not have bugs and does not crash Cons I find that notation sync with salesforce can be inaccurate quite often. Review Source NW Natasha W. Customer Support Specialist Consumer Services Used the software for: 6-12 months ### "Best in the Industry! " April 12, 2019 5.0 Pros It is easy to use, almost always works and if it does have an issue it is fixed immediately. I've never personally had an issue with TalkDesk and love using it over other competing applications. Cons I do not have any cons with this application as of right now. Review Source Similar Products Featured