# Page 23 | Talkdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is Talkdesk the right Call Center solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132852/Talkdesk/reviews

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Talkdesk

4.5 (732)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 23 - Reviews of Talkdesk

## Showing most helpful reviews

Showing 551-575 of 732 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KM

Krista M.  
Customer Support  
Real Estate  
Used the software for: 6-12 months

### "Always Improving"

March 27, 2019

4.0

Pros

It's easy to use and 80%-90% reliable. Plus, the company is always looking for feedback when it comes to improvements.

Cons

Sometimes drops calls or the metrics are not work.

Review Source

JP

Joshua P.  
Customer Service Agent  
Automotive  
Used the software for: 6-12 months

### "Talkdesk is easy and hassle-free."

April 17, 2019

4.0

Pros

Intuitive - doesn't take a lot of training. Has features customizable for business needs. Any errors get fixed quickly.

Cons

Occasionally takes a while to fetch caller data.

Review Source

KT

Korrie T.  
Representative  
Telecommunications  
Used the software for: 6-12 months

### "Nice System!"

October 21, 2019

5.0

Its great just needs the little bugs fixed!!

Pros

Easy to learn to use and the way it keeps us informed on how we are doing is amazing!!

Cons

Sometimes it puts me in acw when i'm in a call.

Review Source

VR

Verified Reviewer  
Customer Service Rep  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Does the job with few bugs"

May 18, 2019

4.0

Pros

It has less bugs than our old software, has decent quality and is more consistent

Cons

It plays hold music for both us and the customer and no one knows how to turn it off.

Review Source

BD

Brittany D.  
Quality Hero  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Talkdesk Review"

April 13, 2019

4.0

Pros

Talkdesk Dashboard, SL live on dashboard, being able to live monitor

Cons

\-No in the moment CSAT feedback and not being able to make another call while customer is on hold.

Review Source

AR

Aleena R.  
SDR  
Information Technology and Services  
Used the software for: 6-12 months

### "Powerful Calling Platform"

November 19, 2019

5.0

Pros

Very easy user interface - Easy to make calls, track calls and transfer calls seamlessly

Cons

Need to restart the call bar sometimes to accurately link calls to Salesforce

Review Source

AB

Antonio B.  
Head of Supply  
  
Used the software for:

### "Awesome Software and Great Customer Service"

April 2, 2015

4.0

We use Talkdesk across our company in different departments for inbound and outbound calls. We have a lot of sales and support agents and while it took us a little bit to set up everything, once we did, we had a process running smoothly and efficiently. The Talkdesk team was unbelievable at making it happen for us and thus I would definitely recommend them for any company in need of a partner to solve any voice communication problems.

Pros

Great personalised customer service who Good integration with zendesk Custom reporting options are really amazing and can give great insights into the business

Cons

The features are not all there but as it is a new company it is very positive to see them developing over time The dashboard could be a little bit more user friendly Default reporting could be improved

Review Source

BL

Ben L.  
Verification Specialist  
Financial Services  
Used the software for: 6-12 months

### "Great software"

November 1, 2019

5.0

Pros

Very easy to use, overall functionality is very good. Uptime is above 95% across the board with very few bugs.

Cons

I cannot think of any negatives at this point in time.

Review Source

RW

Ross W.  
Sales Ops  
Automotive  
Used the software for: 1-2 years

### "Shift review"

November 7, 2018

4.0

Started out bumpy, but it’s getting much better (better support, more features, etc.)

Pros

The fact that more and more features are being added. Ex: intelligent routing

Cons

Debugging can be a hassle. Especially bc I didn’t set it up.

Review Source

TW

Tierra W.  
Leasing Specialist  
Real Estate  
Used the software for: 6-12 months

### "Great features, easy to use "

March 20, 2019

4.0

Pros

Has lots of helpful features Able to toggle between classic mode and the updated version

Cons

Can be a little slow sometimes Periodically has malfunctioning issues

Review Source

YV

Yadira V.  
Guest Experience Manager  
Entertainment  
Used the software for: 1-2 years

### "The Escape Game"

November 7, 2018

4.0

Overall it does what it is supposed to. I would like to see an improvement on the reporting side.

Pros

It’s great to get calls and view how our service level is.

Cons

Sometimes there are a bit of hiccups, with disruption of service.

Review Source

SD

Sasha D.  
Member Support  
Real Estate  
Used the software for: 6-12 months

### "So Easy To Use! "

September 11, 2020

5.0

Pros

I love using Talkdesk for phone calls at work. It was so simple to set up!

Cons

There are a lot of updates. It stops working if you don't have the latest version.

Review Source

HF

Hector F.  
Manager  
  
Used the software for:

### "Very Intuitive"

April 3, 2018

5.0

Pros

I like that it encompasses all aspects of customer support, in one place. One thing that grabbed my attention about TalkDesk was the ability to listen in on calls in a muted mode, or in a coach mode to speak with your agent, and the customer not able to hear you.

Cons

I did not find enough reviews for company using the software long term for us to make the move from all of our systems on to the TalkDesk platform. We are however still in contact with TalkDesk and would consider the move in the future.

Review Source

VM

Vanessa M.  
Assistant Program Manager  
Environmental Services  
Used the software for: 6-12 months

### "TalkDesk Gets the Job Done"

June 24, 2020

4.0

Pros

The platform is easy to navigate and maintain organization.

Cons

The voicemail page requires being filtered if you leave so cleaning voicemails can be timely

Review Source

JZ

Julia Z.  
Customer Care agent  
Luxury Goods & Jewelry  
Used the software for: 6-12 months

### "Pros and Cons"

April 10, 2019

4.0

Pros

Transparency ( Able to review the scores of others) Analyze my own stats

Cons

Connection problems happen too often. Not able to choose which call to answer.

Review Source

RS

Roberto S.  
Reservations Executive  
Events Services  
Used the software for: 6-12 months

### "Highly recommended"

March 1, 2019

5.0

Great customer service

Pros

It's very easy to use and all the team are very quick to always help

Cons

No negative feedback. The way it works really help our business

Review Source

EV

Eric V.  
Sales  
Computer Software  
Used the software for: 6-12 months

### "Great software for making and receiving business calls"

April 12, 2019

5.0

Pros

It's very easy to use The customer support is outstanding The call quality is perfect

Cons

It can take some time to learn all the different features

Review Source

JML

Jesus Manuel L.  
customer service rep  
Consumer Services  
Used the software for: 6-12 months

### "talk desk review "

April 29, 2019

5.0

its the best experience its great

Pros

its easy to use user friendly have nothing negative to say

Cons

like everything/ nothing not to like all ways on point

Review Source

SA

Steve A.  
Customer Service Representative  
Insurance  
Used the software for: 6-12 months

### "Great!"

March 28, 2019

5.0

Pros

Talk desk is easy to use and has an accessible interface

Cons

We have had rare connection issues that have always been easily and promptly resolved

Review Source

LA

Leah A.  
Sales Representitive  
Food & Beverages  
Used the software for: 6-12 months

### "Talkdesk is "

March 28, 2019

5.0

Pros

I love how easy it is to use for work and the call qualities are great

Cons

sometimes it is hard to see if someone is calling when you are on a call

Review Source

Dag C.  
  
Education Management  
Used the software for: 6-12 months

### "Talkdesk review"

July 29, 2015

5.0

From start application was easy to use. Notes, editing profiles were just extra added value. Telephone calls were clear and fast.

Cons

No cons. Program really works well.

Review Source

Aidan V.  
Funding Manager  
Financial Services  
Used the software for: Less than 6 months

### "Talkdesk sales review"

November 7, 2018

5.0

It’s been great!

Pros

It’s easy functionality with Salesforce

Cons

It’s difficult to integrate new call disposition

Review Source

CC

Caroline C.  
Sales Rep  
Internet  
Used the software for: 6-12 months

### "Talkdesk"

July 30, 2019

4.0

Pros

Talkdask makes daily tasks and communication easy and efficient.

Cons

Sometimes the call will drop, but you can just restart and it's good to go.

Review Source

AP

Amanda P.  
Billing Support  
Computer Software  
Used the software for: 6-12 months

### "Love how easy it is to use!"

March 20, 2019

5.0

Pros

Talkdesk has been very easy to pick up and learn how to use compared to other similar services.

Cons

Haven't had any huge issues with it so far

Review Source

DZ

Daniella Z.  
Inside Sales Rep  
Real Estate  
Used the software for: 6-12 months

### "Talkdesk Review"

March 21, 2019

4.0

Pros

Talkdesk is super easy to use. The functions are very clear and make work more efficient.

Cons

Updating dispositions on the callbar and site.

Review Source

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